TQM全面质量管理课件

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1.4 Three Elements of TQM
Counting
Tools, techniques, and training in their use for analyzing, understanding, and solving quality problems
Customers Quality for the customer as a driving force and central concern.
➢ TQM是一种由顾客的需要和期望驱动的管理哲学。为了能够在最经济的水平上，并考虑到 充分满足顾客要求的条件下，以质量为中心，建立在全员参与基础上, 把企业内各部门的 研制质量，维持质量和提高质量的活动构成为一体的一种有效的体系。
➢ Total - Made up of the whole ➢ Quality - Degree of excellence a product or service provides ➢ Management - Act, art or manner of planning, controlling, directing,….
2. TQM Study in Songjiang & Nanhui
EHS RCMS y
Process OEE Study
1.1 What is TQM?
➢ Total Quality Management means that the organization‘s culture is defined by and supports the constant attainment of customer satisfaction through an integrated system of tools, techniques, and training. This involves the continuous improvement of organizational processes, resulting in high quality products and services.
initiatives.
3. Preventing variability is the key to producing high quality.
4. Quality goals are a moving target, thereby requiring a commitment toward
TQM is the art of managing the whole to achieve excellence.
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1.2 Goal of TQM?
“Do the right things right the first time, every time.”
• At it’s simplest, TQM is all managers leading and facilitating all contributors in
everyone’s two main objectives: (1) Total client satisfaction through quality products and services; (2) Continuous improvements to processes, systems, people, suppliers, partners, products, and services.
continuous improvement.
5. Improving quality requires the establishment of effective metrics. We must
speak with data and facts not just opinions.
1. 以顾客为中心 2. 领导的作用 3. 全员参与 4. 过程方法 5. 系统方法 6. 持续改进 7. 基于事实的决策 8. 互利的供方关系
• Market-share focus • Individuals • Focus on ‘who” and “why” • Short-term focus • Status quo focus • Product focus • Innovation • Fire fighting
Continuous Improvement
• Customer focus • Cross-functional teams • Focus on “what” and “how” • Long-term focus • Continuous improvement • Process improvement focus • Incremental improvements • Problem solving
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1.3 Basic Tenets of TQM
1. The customer makes the ultimate determination of quality.
2. Top Management must provide leadership and support for all quality
Culture
Shared values and beliefs, expressed by leaders, that define and support quality.
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1.5 Continuous Improvement versus Traditional Approach
Traditional Approach
TQM
Total Quality Management 全面质量管理
Study 2 of World Class Operations
Topics:
1. TQM Introduction
1.1 What is TQM 1.2 Goal of TQM 1.3 Five Tenets of TQM 1.4 Three Elements of TQM 1.5 Continue Improvement 1.6 Structure of TQM