酒店常见房态英文代码
酒店英文代码
二、酒店常用的术语解释
1、住客房（客人正在使用） 、住客房（客人正在使用） 2、空房（已完成卫生清扫工作，等待出租） 、空房（已完成卫生清扫工作，等待出租） 3、走客房（客人结帐，但房间还没清扫完毕） 、走客房（客人结帐，但房间还没清扫完毕） 4、已清洁住客房 、 5、清洁住客房 、 6、已清空房（已清未检查） 6、已清空房（已清未检查） 7、未清洁空房 、 8、已检空房 、 9、保留房（一般是为保证类订房提供的管制） 、保留房（一般是为保证类订房提供的管制） 10、待修房 、 11、停用房 、 12、外宿房（在外留宿，不回酒店睡觉） 、外宿房（在外留宿，不回酒店睡觉） Occupied Vacant CO Check out OC Occupied and clean OD Occupied and dirty VC Vacant and clean VD Vacant and dirty VI Vacant BL OOO Out of order OOS S/O Sleep out
29、预先分房 、 30、提前到达 、 31、入住登记 、 32、团队 、 33、散客 、 Tourist) 34、结帐时间 、 35、延时退房 、 36、半天用房 、 37、换房 、 38、续住 、 39、房价表 、 40、房价 、 41、净房价 、 42、入住率 、 43、推销高价房 、 44、免费 、
11、希尔顿集团（英国） Hilton Group plc 12、途易酒店与度假村集团（德国） TUI AG/TUI Hotels & Resorts 13、索尔．梅丽亚集团（西班牙） Sol Melia SA 14 、超时延住酒店集团（美国） Extended Stay Hotels 15 、洲际酒店与度假村集团（美国） Interstate Hotels & Resorts
酒店常用房态英文缩写解析
SL
Sleep 睡眠房
指前厅房态为空房,而管家房态 是占用房
DL
Double Locked 双锁房
酒店（或客人）出于安全等某种 目的而将房门双锁
OOO
Out of Order 维修房
硬件出现故障,正在或等待维修
DND
Do Not Distur 请勿打扰房
客房的请勿打扰灯亮着，或 门把手挂有 “请勿打扰”牌
MUR
Make up Room 请即打扫房
客人需要服务员立即打扫的房间
VIP
该客房是酒店的重要客人
S/O
Sleep Out 外宿房
住店客人外宿未归
LB
Light Baggage
轻便行李的住客房
NB
No Baggage 无行李房
OS Out of Service 停用房（锁房）
因各种原因,已被暂时停用房间， 一般是封楼
BL
Blocked Room 保留房
为团体客人,预定客人以及重要客 人等预留的房间
SK Skip 走单房 一种差异房态,前厅房态是占用房 ,而管家房态是空房
酒店常用房态英文缩写
OC
Occupie 住客房
住店客人正在使用的房间
OD
Occupied&Dirty 未清洁住客房
VC
Vacant&Clea 空的干净房
已完成清扫整理工作，暂无客人 租用的房
VD
Vacant&Dirty 空的脏房
C/O Check out 走客房、退房 客人刚离店，房间尚未清洁
酒店常用英文缩写---精品管理资料
酒店常用英文缩写酒店房态名词缩写：01。
VC Vacant Clean 空的干净房/可卖房02.VD V acant Dirty 空的脏房03.OC Occupied Clean 住客干净房04。
OD Occupied Dirty 住客脏房05.PMU Please Make Up 即扫06。
DND Do Not Disturb 请勿打扰07.OS Out OfService 维修房（小）08。
OOO Out OfOrder 维修房（大）09.ECO Expectative Check Out 预退房10。
D/L Double lock 双锁房11。
S/O Sleep Out 外睡房12。
R/S Refuse Service 拒绝服务13。
LSG Long Staying Guest 长住客14。
VIP Very Important Person重要客人（贵宾) 15.N/B No Baggage 无行李16。
L/B Light Baggage 少行李17.C/O Check Out 离店结帐18.C/I Check In 入住登记19。
D/U Day Use 小时房20。
H/U House Use 自用房21。
T/D Turn Down Service 夜床服务22。
R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24.MOD Manager on Duty 值班经理25。
SK Standard King 标准单人间26。
ST Standard Twin 标准双人间27.DS Deluxe Suite 豪华套房28。
BS Business Suite 商务套房29。
CR Connecting Room 公寓套房30。
PA Public Area 公共区域31.EK Executive King 行政单人间32。
ET Executive Twin 行政双人间33。
酒店房态英文表达
酒店各种房态表达式/缩写式ED expected departure/ Due Out 预退房EA expected arrival 预抵房VD vacant & dirty 空的脏房VC vacant & clean 空的干净房OCC occupied/In house 在住房,住客房（占用房）OD occupied & dirty 住客脏房SO sleep out 外宿房OS out of service 锁房（一般是封楼，可能可以出租）OOO out of order 坏房（无法出租）NB no baggage 无行李房（出租房内状态）LB Light baggage 轻行李房（指房内行李很少）AA actual arrival 实际到店AD actual departure 实际离店GROUP / GDP （旅行社）团队房Function 会议团房Walk in / FIT 散客House Use 自用房Complimentary 免费房Source 客源Company 公司（客）LS Long Staying 长住房RS Regular Guest/Staying 常住客（房）Day Use 半日租房床 bed床上用品 bedding床单 sheet床罩 bed spread床垫 mattress床铺 doss被子/毛毯 blanket枕头 pillow枕套 pillowslip被套 quilt cover棉被 quilt拖鞋 slipper擦鞋器 shoe shiner 书桌 desk写字台 secretaire床头柜 night table 圆桌 round table方桌 square table椅子 chair衣柜 garderobe衣架 cloth rack衣夹 cloth pin抽屉 drawer保险箱 safe box/case网线 cable插口 jack网络联接口 internet connection 插座 electric board电源适配器 (electric) adapter 充电器 charger水壶 pot冰箱 fridge小酒吧(房间里) mini bar烟灰缸 ashtray火柴 match免费饮料 free drinkings香烟 cigarette / ciga.可口可乐 coke cola百事可乐 Pepsi红茶 black tea绿茶 green tea茉莉花茶 jasmine tea茶包 tea bag咖啡 coffee糖（包） sugar橙汁 orange juice啤酒 beer纯净水 pure water酒精饮料 alcohol金酒/毡酒 Gin伏特加 vodka薄荷酒 Mint Wine矿泉水 mineral water 薯片 chips巧克力 chocolate泡面 snack noodle高脚杯 goblet玻璃杯 glass咖啡(陶瓷)杯cup冰桶 ice cask灯泡 lamp床头灯 bedside lamp 台灯 reading lamp落地灯 floor lamp开关 switch空调 air condition 控制板 control panel 浴缸 bathtub洗手盆 washing tub 花洒 shower水龙头 tap牙刷 teeth brush牙膏 toothpaste皂 soap洗发水 shampoo梳子 comb纸巾 tissue毛巾 towel浴袍 bath robe刮胡刀 shaver电风筒 dryer熨斗 iron电烫板 iron board指甲钳 nail clippers 窗帘 curtain门 door锁头 lock手电筒 flashlight。
酒店常用英文缩写
酒店常用英文缩写酒店常用英文缩写酒店房态名词缩写：01.VC Vacant Clean 空的干净房/可卖房02.VD Vacant Dirty 空的脏房03.OC Occupied Clean 住客干净房04.OD Occupied Dirty 住客脏房05.PMU Please Make Up 即扫06.DND Do Not Disturb 请勿打扰07.OS Out OfService 维修房（小）08.OOO Out OfOrder 维修房（大）09.ECO Expectative Check Out 预退房10.D/L Double lock 双锁房11.S/O Sleep Out 外睡房12.R/S Refuse Service 拒绝服务13.LSG Long Staying Guest 长住客14.VIP Very Important Person重要客人（贵宾）15.N/B No Baggage 无行李16.L/B Light Baggage 少行李17.C/O Check Out 离店结帐18.C/I Check In 入住登记19.D/U Day Use 小时房20.H/U House Use 自用房21.T/D Turn Down Service 夜床服务22.R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24.MOD Manager on Duty 值班经理25.SK Standard King 标准单人间26.ST Standard Twin 标准双人间27.DS Deluxe Suite 豪华套房28.BS Business Suite 商务套房29.CR Connecting Room 公寓套房30.PA Public Area 公共区域31.EK Executive King 行政单人间32.ET Executive Twin 行政双人间33.ES Executive Suite 行政套房部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC 会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B中餐厅CHINESE RESTAURANT CHN REST 西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG 保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERV ATION RESV总机房OPERATOR / TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK 大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGERPURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM 前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK订房员RESERV ATION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH 副行政管家ASSISTANT EXECUTIVEHOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HRMGR总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTYMANAGER EOD值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERV ATION BKG预期抵店ARRIV AL 、DUTE IN ARL提前抵达EARLY ARRIV AL预期离店DEPARTURE 、DUTE OUT DEPT 确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST 商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST贵宾VERY IMPORTANT PERSON VIP旅行社TRA VEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY(MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND 天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE 吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫V ALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADV ANCE PAYMENT礼仪AMENITY住房平均价格A VERAGE ROOM RATE A.R.R 收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRA VEL AGENT升级UPGRADE空房V ACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse SurveyESPS全面质量管理Total Quality Management TQM 质量评估系统Quality Evaluation System QES 酒店经营管理系统Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate) KNR当地"公司协议价(LocalNegotiated Rate) LNR 合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO。
房态缩写表示的意思
房态缩写表示的意思【篇一：房态缩写表示的意思】房态英文缩写c/i 已登记入住房， occ(oc/od)正在住用房， c/o 已结账走客房， s 续费续住房， ae 预抵房， ed 预离房 e/b 加床房， dnd 请勿打扰房， nns 无需服务， dl 双锁房， mur 请即打扫房， vd 未清扫空房， vc 已清扫空房， v 卫生维护空房， l/b 轻便行李房， n/b 无行李房， s/o 外宿房， ls 常住房， vip 贵宾房， hu 自用房， ooo 维修房【篇二：房态缩写表示的意思】酒店房态名词缩写：01.vc vacant clean 空的干净房/可卖房02.vd vacant dirty 空的脏房03.oc occupied clean 住客干净房04.od occupied dirty 住客脏房05.pmu please make up 即扫06.dnd do not disturb 请勿打扰07.os out ofservice 维修房（小）08.ooo out oforder 维修房（大）09.eco expectative check out 预退房10.d/l double lock 双锁房11.s/o sleep out 外睡房12.r/s refuse service 拒绝服务13.lsg long staying guest 长住客14.vip very important person重要客人（贵宾）15.n/b no baggage 无行李16.l/b light baggage 少行李17.c/o check out 离店结帐18.c/i check in 入住登记19.d/u day use 小时房20.h/u house use 自用房21.t/d turn down service 夜床服务22.r/g repeated guest 回头客23.l/f lost and found 客人遗留物品24.mod manager on duty 值班经理25.sk standard king 标准单人间26.st standard twin 标准双人间27.ds deluxe suite 豪华套房28.bs business suite 商务套房29.cr connecting room 公寓套房30.pa public area 公共区域31.ek executive king 行政单人间32.et executive twin 行政双人间33.es executive suite 行政套房部门 department dept职位 position pos行政办 executive office eo财务部 finance department fic会计部 accounting acct采购部 purchasing department pd酒水仓 beverage store食品仓 food store日用品仓 general store市场及销售部 sales & marketing department s & m 前厅部 front office department f.o (f/o)管家部 housekeeping hskp洗衣房 laundry room lr布草房 linen room游泳池 swimming pool餐饮部 food & beverage department f & b中餐厅 chinese restaurant chn rest西餐厅 west restaurant west rest日本餐厅 japanese restaurant大堂吧 lobby bar送餐部 room service rm svc宴会中心 banquet centre会议厅 conference hall管事部 steward娱乐部 entertainment department ent夜总会 night club桑拿 sauna健身中心 health centre美容美发中心 beauty & barber centre保龄球室 bowling ball工程部 engineering department eng保安部 security department sec人力资源部 human & resources department hr培训部 training department员工饭堂 staff canteen员工宿舍 staff dormitory医务室 clinic room图书馆 library前厅各分部：接待处 reception recp行政楼层 executive floor e/f询问处 information infm订房部 reservation resv总机房 operator / telephone room opt礼宾部 concierge con商务中心 business centre bc大堂副理 assistant manager am车队 transportation tra账务处 cashier 、 accounting desk大堂 lobby楼层 floor / f后勤办公室 back office员工通道 staff entrance职位：总经理 general manager gm行政助理 assistant executive manager aem行政秘书 executive secretary财务总监 financial controller fc总会计师 chief account成本会计师 cost account采购部经理 purchasing manager purchasing mgr 市场及销售总监 director of sales &marketing dos市场及销售副总监 assistant director of sales & marketing ados 市场及销售部经理 sales manager销售员 sales sales前厅经理 front office manager fom前厅副经理 assistant front office manager afom大堂副经理 assistant manager am接待员 receptionist / reception clerk订房员 reservation clerk resv clerk行李员 bell boy / bell man门童 doorman接线生 operator司机 driver行政管家 executive housekeeper eh副行政管家 assistant executive housekeeper aeh助理管家 assistant housekeeper ah楼层服务员 room attendant att餐饮总监 director of food & beverage dofb行政总厨 executive sous chef点心总厨 dim sum chef人力资源部经理 human & resources manager hrmgr总工程师 chief engineer值班工程师 duty engineer保安部经理 security manager保安主管 chief security经理 manager mgr主任 supervisor sup领班 captain cap秘书 secretary文员 clerk服务员 waiter行政值班经理 executive on duty manager eod值班经理 duty manager dm酒店常用术语：接待处用语：入住 check - in c / i退房 check - out c / o预订 booking 、 reservation bkg预期抵店 arrival 、 dute in arl提前抵达 early arrival预期离店 departure 、 dute out dept 确认 confirmation confirm再次确认 re - confirm re-cfrm取消 cancellation cancell订金 deposit价格 rate rte价钱 price封房 block续住 extension exten客类：顾客、宾客 client 、 guest散客 walk in w / i 、 fit团队 group grp商务客 commercial guest comm gst 商务合同 corporate contract长住客 long stay guest l / s gst贵宾 very important person vip旅行社 travel agent tvl agt自用房 house use h/u公司 company com付帐(动) pay付帐(名) payment]信用卡 credit card现金 cash尽快 as soon as possible asap资料 information infm电话 telephone tel传真 facsimile fax电传 telex tlx电报 cable cbl地址 address add复印(机) copy(machine)网络 internet电脑 computer打印机 printer机票 flight ticket打字 typing充电 charge a battery充电器 charger留言 message内播电影 in-house movie对方付费电话 collect call酒店帐 house account h/a国内长途 ------ idd国际长途 ------ ddd市内电话 city call分机 extension extn服务台 counter唤醒服务 wake up call叫早服务 morning call请勿打扰 do not disturb dnd天气weather出租车 taxi面包车 vehicle中巴 coach报纸 newspaper信件 mail电视 television tv背景音乐 back ground music小酒吧 mini bar冰箱 refrigerator客房保险箱 mini safe / personal safe吹风筒 hair dryer电热水壶 electric heating kettle中央空调 individual controlled air-condition洗衣 laundry干洗 dry-cleaning熨烫 valet service失物招领 lost and found早餐breakfast b’fast美式早餐 american breakfast abf欧陆式早餐 continental breakfast cbf 东方式早餐 oriental breakfast obf午餐 lunch lnh晚餐 dinner dnr人民币 ------ rmb港币 ------ hkd美元 ------ usd按摩 massage蒸汽浴 steam bath邻近房 adjoining room付款方式 advance payment礼仪 amenity住房平均价格 average room rate a.r.r 收款的指令 billing instruction取消 cancellation不收费房 complimentary comp连通房 connecting续住 extension加床 extra bed预报 forecast客人帐单 guest folio管家部报表 housekeeping report加入 join-in超过退房时间 late check-out记事本 log book净价 net rate坏房 out of order o.o.o包价 package长包房 permanent room门市价 rack rate登记 register登记卡 registration card转房 room change房价 room rate房间种类 room type团体住房名单 room list同住 share with旅行社 travel agent升级 upgrade空房 vacant room贵宾 very important person v.i.p营业利润贡献 contribution to trading profit ctp总经营利润 gross operating profit gop平均每间可卖房间的收入 revenue per available room revpar 收入产生指数 revenue generation index rgi宾客意见调查系统 guest satisfaction tracking system gsts 员工满意度调查 employee satisfaction pulse surveyesps全面质量管理 total quality management tqm质量评估系统 quality evaluation system qes酒店经营管理系统 property management system pms(标准经营程序) standard operating procedures sop重要公司协议价 (key negotiated rate) knr当地公司协议价 (localnegotiated rate) lnr合作协议申请 request for proposal rfp散客 fully independent traveler fit综合经营计划 integrated business plan ibp预订中心的预订系统 virtual central reservation office vcro。
常用房态英文代码表
常用房态英文代码1、VC 空房2、VD 走客房3、OD 未做住客4、OC 已做住客5、OOO 待修房6、ECO 预计退房7、NS 无烟房8、S/O 外睡房9、VI 已检空房10、DND 请勿打扰11、MUR 请即打扫12、RS 拒绝服务13、N/B 无行李14、L/B 少行李15、VIP 重要客人16、LSG 长住客17、C/O 结帐18、C/I 入住19、BL （一般是为保证类订房提供的管制）保留房20、OOS 停用房客人住酒店的客房需要知道的要求和注意事项有哪些?1、登记住宿时，须出示居民身份证或其它有关证件，填写好住房登记表，并告知离店日期。
2、临时换人必须先到服务台办理手续。
一般不允许增加人数（如三人住二人房）。
3、退房时间次日中午12点前，超过12点需另加费用。
4、亲友来访，不能过夜。
最晚不能超过12点间。
5、谢绝携带宠物。
6 、客房内冰柜里的水果，饮料，酒吧台上的酒水等，属客人自费饮品，并收取服务费，若要饮用，请特别仔细核查相应价格后，才可使用，以免发生误会。
7 、若在酒店大堂里或客房里打长途电话，请按宾馆规定的长话费及服务费交纳。
8 、贵重物品可以放入房间内的小保险箱，或请导游陪同存入大堂内的保险箱，切勿随意乱放，以免发生不愉快的事情。
9 、宾馆是涉外饭店，在宾馆大堂或公共场所请勿大声喧哗，大声喊叫同伴，一般相互交谈三公分外不应听到。
10 、穿着睡衣，拖鞋，请勿穿梭在电梯中，公共场所中。
11、房间内请勿乱涂乱写，留言纸放在《服务指南》本子中。
12、请严格遵守“七不”规定条例，请勿在禁止吸烟的公共场所吸烟。
13 、请爱护宾馆内的各种物品，诸如牙具，浴帽，可以留作纪念，其余如衣架、杯子等不得带出宾馆。
14 、不占床位的儿童，若需加床和用早餐，需按宾馆标准自付钱款，并请带孩子的家长关照孩子，注意环境，不要在大堂和公共场所内随意嘻乐，叫喊，乱跑。
15 、若在宾馆用自助早餐，请根据自己实际用量用餐，可以多次取，切不可剩太多，造成浪费，切勿把食品带出宾馆。
酒店常用英文缩写【可编辑范本】
酒店常用英文缩写酒店房态名词缩写:03.OC Oc 0１.ＶＣVacａnt Ｃleaｎ空的干净房/可卖房ﻫ０2．VＤVacant Dirty 空的脏房ﻫｃupｉedＣｌean 住客干净房06.ＤNＤDo 04.ＯＤOccｕpｉed Ｄirty住客脏房ﻫ０５.PMU PlｅaseＭake Up 即扫ﻫNｏtＤistｕrb请勿打扰07．ＯS Oｕt OｆService 维修房(小）ﻫ08．ＯＯO Ｏut OfﻫOｒｄer 维修房（大）ﻫ0９.EＣＯＥxpectａtivｅCheck Out 预退房10.D／LＤouble lｏck 双锁房13．LSG L 11。
S/O ＳｌeｅpＯuｔ外睡房ﻫ１２.R/ＳReｆusｅＳeｒvice 拒绝服务ﻫ14。
VIP Very ImpｏｒｔａnｔPeｒson重要客人(贵宾) ｏng Sｔａyｉｎg Gueｓt 长住客ﻫ16.L/ＢLight Bａggage少行李1５.N/B NｏBaｇｇaｇe 无行李ﻫ18。
C/I Ｃheck Ｉn 入住登记ﻫ１9.Ｄ／ＵDａy Uｓｅ17.C/ＯCｈｅck Oｕt 离店结帐ﻫ22。
小时房ﻫ２0.H/U House Uｓe 自用房ﻫ２1。
T/D Ｔurn Down Ｓｅrvｉcｅ夜床服务ﻫR／ＧReｐeaｔed Gｕesｔ回头客23。
L/F Lostａnd Ｆｏund客人遗留物品ﻫ2４.MOD Manaｇer ｏn Dｕty值班经理２5.SK Standａrd King标准单人间2６。
ST ＳtandａrｄTｗin 标准双人间ﻫ2７.DＳDeｌuxｅSuite 豪华套房ﻫ2８。
BS Bus ｉnｅss Sｕｉｔe商务套房30。
PA Pｕblic Ａreａ公共区域ﻫ３1.ＥＫEｘ2９.ＣＲConnecｔiｎg Room公寓套房ﻫｅcutｉvｅKinｇ行政单人间33.ES Ｅｘｅcuｔive Suｉtｅ行政套房ﻫ部门32.ＥT ExecutivｅTwin行政双人间ﻫDEPARTMENT ＤEPT ﻫ职位POSITION POＳﻫ行政办EXECUＴＩVＥOFFICE EO财务部FINANCＥDEPARTMENT FIC会计部ＡCCOUＮTINＧAＣCT采购部PURCHASING DEＰAＲＴMENT PＤﻫ酒水仓BEVERＡGＥSTORE ﻫ食品仓FOＯD STORE日用品仓GEＮEＲAL ＳTＯＲＥﻫ市场及销售部ＳAＬＥS & MAＲＫETING DEPARTMENT S & M ﻫ前厅部FRONT OFFＩＣE ＤEPARTMENT F．Ｏ(F/O）ﻫ管家部HOUSEKEEPING HSKPﻫ洗衣房ＬAUNDRＹＲOOM LRﻫ布草房LINEN ROOM游泳池ＳWＩMMINＧPOOL餐饮部ＦOOＤ＆BＥVＥＲAGE DEPＡRＴMENT F &Bﻫ中餐厅CHIＮESE ＲＥS ＴAUＲANT ＣHNＲEST西餐厅WEＳT RESTAＵＲＡＮT WEST ＲEＳＴ日本餐厅JＡPANEＳE RESTAＵＲANＴﻫ大堂吧LOＢBＹＢAＲﻫ送餐部RＯOM SEＲVＩＣEＲM SVC宴会中心BAＮQUＥT CENTREﻫ会议厅CＯNFERENCE HＡＬL管事部STEWARD娱乐部ENＴERTAＩNMENＴDEPARＴＭENT ENT ﻫ夜总会NＩGHT CLＵB桑拿ＳＡUＮA健身中心ＨEＡLＴH CENTRE ﻫ美容美发中心BＥＡUTY&BARBER CＥNTRＥﻫ保龄球室BOWLIＮG BＡＬL工程部ENGINEEＲＩNG ＤEPARTＭENT ENＧ保安部ＳECUＲITY DEPＡRＴMENＴSEC ﻫ人力资源部HUMAN & RESＯURＣES DEPARTMENＴＨRﻫ培训部ＴＲAINＩNG DEPARTMENＴ员工饭堂STAFF CANＴEEN员工宿舍STＡFF DORMITORＹﻫ医务室CLIＮＩC ＲOＯＭﻫ图书馆LIBRARＹ前厅各分部：接待处ＲＥCＥPTＩON RECPﻫ行政楼层EＸECUTIVE FLOOR E/Ｆﻫ询问处INF ＯRＭATION INＦＭ订房部REＳERＶATIOＮRESV ﻫ总机房OPERＡTOＲ／TELＥＰHOＮE ROOＭO ＰTﻫ礼宾部CONCIEＲＧE CON ﻫ商务中心BUSIＮＥSＳCＥNTRE BＣ大堂副理ASSIＳTANT MＡNＡＧEＲAＭﻫ车队TＲAＮＳＰORＴATION TRＡﻫ账务处CAＳHIER 、ＡCＣOUNTING DESK ﻫ大堂ＬOBBY楼层FLＯOR ／ F ﻫ后勤办公室ＢAＣＫOＦFICＥ员工通道SＴＡFF ENTRANCEﻫ职位:ﻫ总经理ＧENERAＬMＡNAＧER ＧＭﻫ行政助理ASSＩＳTANT EXECUTIVEＭAＮAGＥR ＡEM ﻫ行政秘书EＸEＣUＴIVE SEＣＲETAＲＹ财务总监FINAＮCIＡL CONTRＯLＬEＲFＣﻫ总会计师ＣHIEＦACCOUＮT成本会计师COSＴAＣＣＯUNＴ采购部经理PURCHASING MANAGＥR PＵRCＨASING MＧＲﻫ市场及销售总监DIR ＥCＴOR OＦSＡLＥS &MARＫEＴＩNG ＤOＳﻫ市场及销售副总监ASＳIＳTANＴDIRＥＣTOR ＯF SAＬES& MARKＥＴＩNＧADOS市场及销售部经理ＳALＥS ＭANAGER销售员SAＬＥＳSALＥS ﻫ前厅经理ＦＲONT OFＦIＣE MANAGER FOM ﻫ前厅副经理ASSIＳTANT FROＮT OＦFICＥMANＡGER AＦOM ﻫ大堂副经理AＳＳISTＡＮT MANAGER AM ﻫ接待员RＥCＥPＴIOＮIST ／RECEPTIOＮCLERK订房员RESERV A TION CLＥRK RＥSＶCLERＫ行李员BＥＬL BOＹ／BELL ＭANﻫ门童DOORMAＮﻫ接线生OPEＲATOR司机ＤRＩVEＲ行政管家EＸＥＣUTＩVE HOUＳEKEEＰEＲEH副行政管家ＡSSISTANT ＥXECUＴＩVE HOUＳEKEEＰER AＥH助理管家ASSＩSTANT HOＵSEＫEEＰER AH楼层服务员RＯOM A TTＥNＤANT A TT餐饮总监DIRECTＯR ＯF FＯOＤ＆BEVERAGＥＤOFＢﻫ行政总厨ＥXECUTIＶE SOUS ＣＨEF ﻫ点心总厨DIＭSUM CHEＦ人力资源部经理ＨUMAN ＆ＲＥSOUＲＣＥSＭANＡＧEＲHRMGＲﻫﻫ总工程师CHIEF ENGＩＮEER值班工程师DUTY EＮGINEER保安部经理SECUＲＩTY MANAGERﻫ保安主管CHIＥF SＥCURITY经理MANAGEＲMGＲ主任SUＰＥRVＩＳOR ＳUP ﻫ领班ＣＡPＴAIN ＣAP秘书SECRETARY文员CLERK服务员W AITＥR ﻫ行政值班经理EＸECＵTIVＥＯN DUTＹMANＡＧＥＲEOD ﻫﻫ值班经理DUTY MANＡGEＲDＭﻫ酒店常用术语:接待处用语：入住CＨEＣK －IＮ C / I退房CＨECK—ＯUT Ｃ/Ｏﻫ预订BOOKIＮG 、RESERV ATＩON BKGﻫ预期抵店ARRIV AＬ、ＤUTE IＮＡRL ﻫ提前抵达EＡRLＹAＲRＩV AＬ预期离店DEPARＴUＲE 、ＤUTE OUT DEＰＴﻫ确认COＮＦIRMAＴIＯＮCOＮFIRM再次确认RＥ—CＯＮFIRＭＲE—CＦRM ﻫ取消ＣＡＮCEＬLATION CANCELＬﻫ订金DＥＰＯＳＩT价格RATＥRTE ﻫ价钱PRＩCＥ封房BLOCＫﻫ续住EＸＴENSION EXTEN客类:顾客、宾客CLIＥNT 、GUEST散客WＡLK IN W / I 、FITﻫ团队GROＵP ＧRＰ商务客COMMＥＲＣIAL GUEST CＯMM GＳＴﻫ商务合同ＣOＲPＯRＡTE CＯNTRACTﻫ长住客LＯＮＧSTＡＹＧUＥＳTＬ/ S GST贵宾ＶERY IMPＯRTANＴPＥRＳOＮVIP ﻫ旅行社TRＡVEL AGENＴＴVＬAＧT ﻫ自用房ＨOUＳE USＥH/Uﻫ公司COMPANY COＭﻫ付帐(动)PＡY付帐（名)PAYMENT］ﻫ信用卡CＲEDIＴCＡＲD现金ＣASH尽快ＡＳSOＯN AＳPＯSＳIＢLE ASAＰﻫ资料ＩＮFＯRMA TION INFM电话TELEPHＯＮE ＴEL传真ＦACSIMILE FAX ﻫ电传TＥLEＸTLXﻫ电报CABLEＣＢL地址ADDRESS AＤD复印(机) COPY（ＭACＨＩＮE）网络INTERNET ﻫ电脑CＯMPUＴER打印机ＰRINTＥR机票FLIGHT TＩCKET ﻫ打字TＹPＩNG ﻫ充电CHARＧE A BATTERYﻫ充电器ＣHARGEＲﻫ留言ＭESSAGＥﻫ内播电影IN-HOUＳE MＯＶIE ﻫ对方付费电话COLLEＣＴCAＬL ﻫ酒店帐HOＵSE ACＣOUNT H/A国内长途-—-—-— IDＤ国际长途---—－- DDＤ市内电话CITＹＣALL ﻫ分机EＸTENSIＯＮEXTN ﻫ服务台COＵNTＥRﻫ唤醒服务WAKＥUＰCALL叫早服务MOＲNＩNG CAＬL请勿打扰DＯNOT DISＴURB ＤＮD ﻫ天气WＥAＴHER出租车TAＸI ﻫ面包车VEHICLE中巴COＡCH ﻫ报纸ＮEWSPAPＥＲ信件MAIL电视TELＥVIＳION TV背景音乐BＡＣＫＧROUND MUＳＩＣﻫ小酒吧MINＩBARﻫ冰箱ＲEFRIGERATOR ﻫ客房保险箱MINIＳAFE ／PERSONＡL SAＦＥﻫ吹风筒ＨAIR DRＹEＲ电热水壶ＥLECTRIC HEAＴＩNG KETTLE中央空调IＮＤIVIDUAＬCONTROLＬED AIR—CONDＩTＩON ﻫ洗衣ＬAUNDRＹ干洗DRＹ—ＣLＥANIＮG ﻫ熨烫VＡＬＥT ＳERVICE ﻫ失物招领LＯST AND ＦＯＵND早餐BRＥAKＦAST Ｂ’FAＳT美式早餐ＡMERＩCAＮBREＡKＦAST ＡBF欧陆式早餐CＯNTINENTAL ＢREAKFAST CBFﻫ东方式早餐ORＩENTAＬBREAＫFASＴＯBFﻫ午餐ＬＵＮCH LＮH ﻫ晚餐ＤＩＮＮEＲＤNR人民币———-—－ＲMＢ港币———－-—HKD美元————-- ＵSＤﻫ按摩ＭＡSSAＧE蒸汽浴STEAM BA TH ﻫ邻近房ADJＯINＩNＧRＯOＭﻫ付款方式ADVＡNCE PＡY ＭＥＮＴ礼仪AMＥNITY ﻫ住房平均价格ＡＶERAＧE ＲOOM RA TE A。
酒店常用英文缩写样本
酒店惯用英文缩写酒店房态名词缩写：01.VC Vacant Clean 空干净房/可卖房02.VD V acant Dirty 空脏房03.OC Occupied Clean 住客干净房04.OD Occupied Dirty 住客脏房05.PMU Please Make Up 即扫06.DND Do Not Disturb 请勿打扰07.OS Out OfService 维修房（小）08.OOO Out OfOrder 维修房（大）09.ECO Expectative Check Out 预退房10.D/L Double lock 双锁房11.S/O Sleep Out 外睡房12.R/S Refuse Service 回绝服务13.LSG Long Staying Guest 长住客14.VIP Very Important Person重要客人（宾客）15.N/B No Baggage 无行李16.L/B Light Baggage 少行李17.C/O Check Out 离店结帐18.C/I Check In 入住登记19.D/U Day Use 小时房20.H/U House Use 自用房21.T/D Turn Down Service 夜床服务22.R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24.MOD Manager on Duty 值班经理25.SK Standard King 原则单人间26.ST Standard Twin 原则双人间27.DS Deluxe Suite 豪华套房28.BS Business Suite 商务套房29.CR Connecting Room 公寓套房30.PA Public Area 公共区域31.EK Executive King 行政单人间32.ET Executive Twin 行政双人间33.ES Executive Suite 行政套房部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M 前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEW ARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR 培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERV A TION RESV总机房OPERATOR / TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM 行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES &MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK订房员RESERV A TION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HR MGR总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员W AITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM酒店惯用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERV A TION BKG预期抵店ARRIV AL 、DUTE IN ARL提前到达EARL Y ARRIV AL预期离店DEPARTURE 、DUTE OUT DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST 商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST宾客VERY IMPORTANT PERSON VIP旅行社TRA VEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY(MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE 对方付费电话COLLECT CALL 酒店帐HOUSE ACCOUNT H/A 国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务W AKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY干洗DRY-CLEANING熨烫V ALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BA TH邻近房ADJOINING ROOM付款方式ADV ANCE PAYMENT礼仪AMENITY住房平均价格A VERAGE ROOM RATE A.R.R 收款指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团队住房名单ROOM LIST同住SHARE WITH旅行社TRA VEL AGENT升级UPGRADE空房V ACANT ROOM宾客VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间收入Revenue Per Available Room RevPAR 收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS 员工满意度调查Employee Satisfaction Pulse SurveyESPS全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS(原则经营程序) Standard Operating Procedures SOP重要公司合同价(Key Negotiated Rate) KNR本地"公司合同价(LocalNegotiated Rate) LNR合伙合同申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营筹划Integrated Business Plan IBP预订中心预订系统Virtual Central Reservation Office VCRO。
酒店房态名词缩写
酒店房态名词缩写：01.VC Vacant Clean 空的干净房/可卖房02.VD Vacant Dirty 空的脏房03.OC Occupied Clean 住客干净房04.OD Occupied Dirty 住客脏房05.PMU Please Make Up 即扫06.DND Do Not Disturb 请勿打扰07. OS Out Of Service 维修房（小）08. OOO Out Of Order 维修房（大）09.ECO Expectative Check Out 预退房10.D/L Double lock 双锁房11.S/O Sleep Out 外睡房12.R/S Refuse Service 拒绝服务13.LSG Long Staying Guest 长住客14.VIP Very Important Person 重要客人（贵宾）15.N/B No Baggage 无行李16.L/B Light Baggage 少行李17.C/O Check Out 离店结帐18.C/I Check In 入住登记19.D/U Day Use 小时房20.H/U House Use 自用房21. T/D Turn Down Service 夜床服务22.R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24.MOD Manager on Duty 值班经理25.SK Standard King 标准单人间26.ST Standard Twin 标准双人间27.DS Deluxe Suite 豪华套房28.BS Business Suite 商务套房29.CR Connecting Room 公寓套房30.PA Public Area 公共区域31.EK Executive King 行政单人间32.ET Executive Twin 行政双人间33.ES Executive Suite 行政套房部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M 前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERVATION RESV总机房OPERATOR / TELEPHONE ROOM OPT 礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGERAM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK订房员RESERVATION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HR MGR 总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERVATION BKG预期抵店ARRIVAL 、DUTE IN ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT DEPT 确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST 贵宾VERY IMPORTANT PERSON VIP 旅行社TRAVEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP 资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND 天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATE A.R.R 收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR 收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse Survey ESPS全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate) KNR当地"公司协议价(Local Negotiated Rate) LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO。
酒店房态名词缩写
酒店房态名词缩写：01.VC Vacant Clean 空的干净房/可卖房02.VD Vacant Dirty 空的脏房03.OC Occupied Clean 住客干净房04.OD Occupied Dirty 住客脏房05.PMU Please Make Up 即扫06.DND Do Not Disturb 请勿打扰07. OS Out Of Service 维修房（小）08. OOO Out Of Order 维修房（大）09.ECO Expectative Check Out 预退房10.D/L Double lock 双锁房11.S/O Sleep Out 外睡房12.R/S Refuse Service 拒绝服务13.LSG Long Staying Guest 长住客14.VIP Very Important Person重要客人（贵宾）15.N/B No Baggage 无行李16.L/B Light Baggage 少行李17.C/O Check Out 离店结帐18.C/I Check In 入住登记19.D/U Day Use 小时房20.H/U House Use 自用房21. T/D Turn Down Service 夜床服务22.R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24.MOD Manager on Duty 值班经理25.SK Standard King 标准单人间26.ST Standard Twin 标准双人间27.DS Deluxe Suite 豪华套房28.BS Business Suite 商务套房29.CR Connecting Room 公寓套房30.PA Public Area 公共区域31.EK Executive King 行政单人间32.ET Executive Twin 行政双人间33.ES Executive Suite 行政套房部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M 前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERVATION RESV总机房OPERATOR / TELEPHONE ROOM OPT 礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK订房员RESERVATION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HR MGR 总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERVATION BKG预期抵店ARRIVAL 、DUTE IN ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT DEPT 确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST 贵宾VERY IMPORTANT PERSON VIP 旅行社TRAVEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP 资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND 天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATE A.R.R 收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR 收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse Survey ESPS全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate) KNR当地"公司协议价(Local Negotiated Rate) LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO。
酒店房态名词缩写
酒店房态名词缩写：01.VC Vacant Clean 空的干净房/可卖房02.VD Vacant Dirty 空的脏房03.OC Occupied Clean 住客干净房04.OD Occupied Dirty 住客脏房05.PMU Please Make Up 即扫06.DND Do Not Disturb 请勿打搅07. OS Out Of Service 维修房〔小〕08. OOO Out Of Order 维修房〔大〕09.ECO Expectative Check Out 预退房10.D/L Double lock 双锁房11.S/O Sleep Out 外睡房12.R/S Refuse Service 拒绝效劳13.LSG Long Staying Guest 长住客14.VIP Very Important Person重要客人〔贵宾〕15.N/B No Baggage 无行李16.L/B Light Baggage 少行李17.C/O Check Out 离店结帐18.C/I Check In 入住登记19.D/U Day Use 小时房20.H/U House Use 自用房21. T/D Turn Down Service 夜床效劳22.R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24.MOD Manager on Duty 值班经理25.SK Standard King 标准单人间26.ST Standard Twin 标准双人间27.DS Deluxe Suite 豪华套房28.BS Business Suite 商务套房29.CR Connecting Room 公寓套房30.PA Public Area 公共地域31.EK Executive King 行政单人间32.ET Executive Twin 行政双人间33.ES Executive Suite 行政套房部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M 前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERVATION RESV总机房OPERATOR / TELEPHONE ROOM OPT 礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT本钱会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK订房员RESERVATION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层效劳员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HR MGR 总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK效劳员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERVATION BKG预期抵店ARRIVAL 、DUTE IN ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT DEPT 确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST商务合约CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST 贵宾VERY IMPORTANT PERSON VIP 旅游社TRAVEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP 资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内CITY CALL分机EXTENSION EXTN效劳台COUNTER唤醒效劳WAKE UP CALL叫早效劳MORNING CALL请勿打搅DO NOT DISTURB DND 天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBFX法早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方法ADVANCE PAYMENT礼仪AMENITY住宅平均价格AVERAGE ROOM RATE A.R.R 收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT参加JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住宅名单ROOM LIST同住SHARE WITH旅游社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润奉献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR 收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工中意度调查Employee Satisfaction Pulse Survey ESPS全面质量治理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营治理系统Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate) KNR当地"公司协议价(Local Negotiated Rate) LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营方案Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO。
酒店常见房态英文代码
8、VI 已检空房
9、BL 保留房（一般是为保证类订房提供的管制）
10、OOO 待修房
11、OOS 停用房
12、S/O 外宿房（在外留宿，不回酒店睡觉）
13、DND 请勿打扰房
14、SR 标准客房
15、BR 商务客房
16、DR 豪华客房
17、BS 商务套房
18、ES 行政套房
19、PS 总统套房
9bl保留房一般是为保证类订房提供的管制
酒店常见房态英文代码
酒店常见房态英文代码
1、Occupied 住客房（客人正在使用）
2、Vacant 空房（已完成卫生清扫工作，等待出租）
3、CO 走客房（客人结帐，但房间还没清扫完毕）
4、OC 已清洁住客房
5、OD 清洁住客房
6、VC 已清空房（已清未检查）
酒店常用英文缩写
01.VC Vacant Clean 空的干净房/可卖房02.VD Vacant Dirty 空的脏房03.OC Occupied Clean 住客干净房04.OD Occupied Dirty 住客脏房05.PMU Please Make Up 即扫06.DND Do Not Disturb 请勿打扰07.OS Out OfService 维修房（小）08.OOO Out OfOrder 维修房（大）09.ECO Expectative Check Out 预退房10.D/L Double lock 双锁房11.S/O Sleep Out 外睡房12.R/S Refuse Service 拒绝服务13.LSG Long Staying Guest 长住客14.VIP Very Important Person重要客人（贵宾）15.N/B No Baggage 无行李16.L/B Light Baggage 少行李17.C/O Check Out 离店结帐18.C/I Check In 入住登记19.D/U Day Use 小时房20.H/U House Use 自用房21.T/D Turn Down Service 夜床服务22.R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24.MOD Manager on Duty 值班经理25.SK Standard King 标准单人间26.ST Standard Twin 标准双人间27.DS Deluxe Suite 豪华套房28.BS Business Suite 商务套房29.CR Connecting Room 公寓套房30.PA Public Area 公共区域31.EK Executive King 行政单人间32.ET Executive Twin 行政双人间33.ES Executive Suite 行政套房部门 DEPARTMENT DEPT职位 POSITION POS行政办 EXECUTIVE OFFICE EO财务部 FINANCE DEPARTMENT FIC会计部 ACCOUNTING ACCT采购部 PURCHASING DEPARTMENT PD酒水仓 BEVERAGE STORE食品仓 FOOD STORE日用品仓 GENERAL STORE市场及销售部 SALES & MARKETING DEPARTMENT S & M 前厅部 FRONT OFFICE DEPARTMENT F.O (F/O)管家部 HOUSEKEEPING HSKP洗衣房 LAUNDRY ROOM LR布草房 LINEN ROOM游泳池 SWIMMING POOL餐饮部 FOOD & BEVERAGE DEPARTMENT F & B中餐厅 CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅 JAPANESE RESTAURANT大堂吧 LOBBY BAR送餐部 ROOM SERVICE RM SVC宴会中心 BANQUET CENTRE会议厅 CONFERENCE HALL管事部 STEWARD娱乐部 ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿 SAUNA健身中心 HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE保龄球室 BOWLING BALL工程部 ENGINEERING DEPARTMENT ENG保安部 SECURITY DEPARTMENT SEC人力资源部 HUMAN & RESOURCES DEPARTMENT HR培训部 TRAINING DEPARTMENT员工饭堂 STAFF CANTEEN员工宿舍 STAFF DORMITORY医务室 CLINIC ROOM图书馆 LIBRARY前厅各分部：接待处 RECEPTION RECP行政楼层 EXECUTIVE FLOOR E/F询问处 INFORMATION INFM订房部 RESERVATION RESV总机房 OPERATOR / TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心 BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队 TRANSPORTATION TRA账务处 CASHIER 、 ACCOUNTING DESK大堂 LOBBY楼层 FLOOR / F后勤办公室 BACK OFFICE员工通道 STAFF ENTRANCE职位：总经理 GENERAL MANAGER GM行政助理 ASSISTANT EXECUTIVE MANAGER AEM行政秘书 EXECUTIVE SECRETARY财务总监 FINANCIAL CONTROLLER FC总会计师 CHIEF ACCOUNT成本会计师 COST ACCOUNT采购部经理 PURCHASING MANAGER PURCHASING MGR市场及销售总监 DIRECTOR OF SALES &MARKETING DOS市场及销售副总监 ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理 SALES MANAGER销售员 SALES SALES前厅经理 FRONT OFFICE MANAGER FOM前厅副经理 ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理 ASSISTANT MANAGER AM接待员 RECEPTIONIST / RECEPTION CLERK订房员 RESERVATION CLERK RESV CLERK行李员 BELL BOY / BELL MAN门童 DOORMAN接线生 OPERATOR司机 DRIVER行政管家 EXECUTIVE HOUSEKEEPER EH副行政管家 ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家 ASSISTANT HOUSEKEEPER AH楼层服务员 ROOM ATTENDANT ATT餐饮总监 DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨 EXECUTIVE SOUS CHEF点心总厨 DIM SUM CHEF人力资源部经理 HUMAN & RESOURCES MANAGER HRMGR总工程师 CHIEF ENGINEER值班工程师 DUTY ENGINEER保安部经理 SECURITY MANAGER保安主管 CHIEF SECURITY经理 MANAGER MGR主任 SUPERVISOR SUP领班 CAPTAIN CAP秘书 SECRETARY文员 CLERK服务员 WAITER行政值班经理 EXECUTIVE ON DUTY MANAGER EOD值班经理 DUTY MANAGER DM酒店常用术语：接待处用语：入住 CHECK - IN C / I退房 CHECK - OUT C / O预订 BOOKING 、 RESERVATION BKG预期抵店 ARRIVAL 、 DUTE IN ARL提前抵达 EARLY ARRIVAL预期离店 DEPARTURE 、 DUTE OUT DEPT确认 CONFIRMATION CONFIRM再次确认 RE - CONFIRM RE-CFRM取消 CANCELLATION CANCELL订金 DEPOSIT价格 RATE RTE价钱 PRICE封房 BLOCK续住 EXTENSION EXTEN客类：顾客、宾客 CLIENT 、 GUEST散客 WALK IN W / I 、 FIT团队 GROUP GRP商务客 COMMERCIAL GUEST COMM GST商务合同 CORPORATE CONTRACT长住客 LONG STAY GUEST L / S GST贵宾 VERY IMPORTANT PERSON VIP旅行社 TRAVEL AGENT TVL AGT自用房 HOUSE USE H/U公司 COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡 CREDIT CARD现金 CASH尽快 AS SOON AS POSSIBLE ASAP资料 INFORMATION INFM电话 TELEPHONE TEL。