BEC高级口语第一部分话题总结
BEC高级口语总结(个人精华版)
一、员工管理(1) 激励员工，提高工作效率短语: staff motivation，working efficiency措施：financial: bonus, good salary, stock options,Benefits system: family-care allowance, sick pay, transport subsidy, relocation expenses, holidayallowance, overtime payCareer development: training，promotion，flexi-time，Psychology: acknowledgement from above, a more challenging jobOthers: comfortable working environment, first-class air travel, paid holidayTravel chances作用：•Training, for career aspirations.• Acknowledgement form above:satisfy staff’s psychological needs.•Flexi -time:Advantages: For staff, it can improve staff satisfaction level.This not only helps staff keep a better balance between life and work, but also can save them alot of time and money on road, so that they can control their hours better, and reserve time forfamily, hobbies and other private affairs. It’s especially useful for those living m iles away fromtheir working place, and those who have heavy family burdens.For companies, it can reduce office space and overheads.Disadvantages:(1) It’s not suitable for everyone because it demands lots of self-discipline and self-motivation.(2) Without supervision 监督管理system support and competition from colleagues, staff willfind it hard to stay motivated.(3) Many family environment isn’t suitable for home working. These may lead to low efficiencyand poor performance which will seriously affect our company’s development.Solutions:(1) People should have a computer at home with access to the Internet so that they can get intouch with the head office at any time.(2) Meetings should be arranged regularly for face-to-face communication and the share of ideasto encourage staff interaction.(3) Performance appraisals should be conducted on a regular basis to check staff’s workprogress and to see whether they manage their time well.Working at office:Staff will get more chance to communicate with each other, share knowledge and ideas….•Good salary: it represents a decent and comfortable life, and social status•Comfortable working environment: working condition is crucial for the health and safety of staff•promotion: encourage staff to continue their efforts步骤：•了解员工的喜好：A staff survey should be conducted to identify 支持，认出，识别staff’s requirements and expectations, and to find out their likes and dislikes about the company. •对不同的员工有不同的激励方式：Provide different incentives 动机，刺激，激励的for different staff. To motivate someone with strong career aspirations志向，抱负，强烈的愿望, we can provide promotion. When they make a great achievement, they will be promoted to a higherposition. For those who are not interested in management, we can introduce financial reward system. As forsenior managers, we can suggest stock option, longer paid holiday, first-class air travel, private car, etc.Besides, flexi-time and family-care allowance should be provided for those with heavy family burdens. In aword, staff should be motived according to their needs and preferences.The importance to a company of having well motivated staffFirstly, well-motivated staff often work harder, think more creatively, and are willing to take moreresponsibilities, all of which are essential for /to the development and success of a company.Secondly, well-motivated staff can also help stimulate刺激，激励 their colleagues’ morale andcreate a dynamic working environment where everyone are encouraged to put their talents intofull play. This helps a lot to bring out the potential and creativity of individual and maximize thecollective force of a team.Thirdly, making staff motivated also can encourage efficient internal communication, and create apleasant atmosphere sharing mutual help and understanding.员工的晋升短语：promotion晋升时的重要考虑因素：•领导才能：leadership qualityA prospective 预期，未来，可能的candidate must demonstrate outstanding qualitiesof leadership, such as directing a team, coordinating the relationship among colleagues,allocating tasks, nurturing培养 talents. Because people on managerial positionsdetermine the performance of both individual and the company. (Because people onsenior positions can directly affect the company’s future performance).•良好的教育背景：good education background: A well-trained and well-educated candidate has rich theories for his job, which is the basis of knowledge thatwill be gained in the future work.•相关工作经验：working experience: People without relevant workingexperience won’t be able to direct their subordinates. In today’s cut-throat market, animproper instruction may crash the whole company.•个人品质：Absolute loyalty and commitment to the company have alwaysbeen priorities. An ideal candidate must demonstrate the merit of regarding himself asa contributor rather than a taker to the company.怎样获得晋升机会：•发展工作相关技能develop work-related qualitiesThese qualities include Professional skills and managerial abilities. Professional skillsguarantee excellent job performance, while managerial skills and abilities,contribute to successful team work.•个人品质personal qualitiesPersonal qualities such as absolute loyalty to the company, a strong sense ofresponsibility are also necessary when seeking an opportunity of promotion. In aword, you should present yourself as a contributor to the company rather than ataker, and take every chance to demonstrate to your boss your desire andcompetence for being a leader.•从你的领导那里学习，了解个人优势和劣势Learn from your superior, and find out the differences between the two of you, make constant efforts to promote your strengths and make up for the shortages.公司应当制定合理的提拔政策：•从内部晋升 promote from within instead of external recruitment好处，原因：•there are abundant human resources we can make full use of.•Furthermore, external recruitment needs extra costs and time fortraining•Recruiting external candidates will undermine the morale andproductivity of our employees, while promoting someone from withinhas a motivating effect. It can serve as a reward for staff withoutstanding work performance and encourage people to continue theirefforts.•On the whole, promotion-from-within contributes to both thecareer development of individual and the overall growth and success ofour corporation.措施：However, as a coin has two sides, promotion-from-within, sometimes ,can lead to internal conflict among employees.guarantee fair competition.• A clear description for the requirements of the job should be given, involving professional skills, relevant working experience, educational background, andpersonal qualities as well as track record.• Set up a sound appraisal process and a fair promotion system. Make sure that all members are evaluated openly and honestly and their promotion is onlybased on their contribution to the company, rather than race, sex, or otherirrelevant criteria. As we all know, discrimination can largely under'mine逐渐削弱the morale and satisfaction of its victims, and even force them toquit their jobs.• Secondly, people in charge of interviewing should be someone who has experience in associating with people from different background, who isrighteous and can avoid personal bias and discrimination.Personnel management: the importance of internal promotion as an incentive for staff•员工的培训制定培训计划时，需要考虑的内容•Identify training needs:When arranging a training programme, it’s very important for you to fully understand your staff’s requirements, and the results they expect to achieve from the training. You need to have a deep talk with your staff and encourage them to write a personal development plan from which you can identify their career aspirations and training needs. Getting staff positively involved in this process will make them feel valued and respected and in turn they will take more seriously the opportunity of learning new skills and make the utmost of it. •Divide staffAfter pinpointing 准确描述，精确的your goals, the next task for you is to divide your staff into several groups according to their personal abilities and then train them towards different goals. For staff with a high level of skills you should train them towards the managing direction, however for those who have relatively weak abilities, you should focus on improving their basic skills and knowledge.(3) CostsBesides, you need to set up a clear budget beforehand, and take it into account all the time. The amount of budget directly determines what level of training you can use and how you will arrange it.普通培训•Language training: The globalization of economy and wide-spread international cooperation have made English an indispensable 必需的，必不可少的tool for business people. As we all know, language is a central element in communication. Staff who can speaka fluent foreign language are more likely to build a good relationship with their foreign clientsand achieve excellent performance in overseas transactions. On the contrary, it may pose a barrier to your job and even results in conflicts if you can’t communicate in a way that can be accepted or understood by your clients. Therefore, foreign language ability is of great importance for the development of both individual and the company.•Time management:•E-commerce:•Management skills:新员工培训如何使培训更有效in today’s cut-throat 激烈，凶残market./competition.How to achieve an effective cooperation within a company (improve teamwork)Firstly, set up a clear objective, and let staff know exactly what each member should do during the cooperation and what results they are expected to achieve.Secondly, try to 哦foster 培养a spirit of teamwork among the whole workplace, and let members from different departments and levels realize the importance of team work and the significant strengths of cooperation so that a good atmosphere of mutual trust and help will be created. To achieve this, we can conduct some outdoor activities like rafting, sailing, and rock climbing to promote team spirit. These activities will not only increase staff’s problem-solving abilities but also can make realize the limitation of individual so that they will appreci ate others’ capabilities better.Thirdly, company should open supportive channels to encourage efficient internal communication. Organise leisure activities, like a tea party to promote face-to-face dialogue in a open, sincere, friendly and staff-oriented atmosphere where everyone can express their opinions freely.When all the members develop a strong awareness of cooperation, they would make joint efforts to achieve their common goal and ensure a higher level of performance.2.弊端：A.信息交流不充足Inadequate information exchange makes it tough for staff to 了解最新情况，并列的keep abreast with/of what is happening in the company.B.交流环境官僚化，不开放Existing bureaucratic management stule creates an unequalcommunication environment which focuses too much on giving orders rather than sharing ideas.5. 加强沟通的重要性As an effective way to enhance mutual trust and understanding and to create a dynamic working environment, internal communication undoubtedly has lots ofadvantages.(1) It helps staff keep track of 跟踪，知晓情况，追踪possible problems in their own workand make sensible adjustments at the right time. Besides, they can also usethe ideas and opinions from others to improve their future performance.(2) It also provide a platform for staff to show their talents and put their ideas across other, sothat they can acquire recognition and appreciation from your boss(3) Praise and compliment from above will in turn gives people a strong sense of honor andaccomplishment, which will impel them to work harder.Therefore, internal communication is of great significance for the development of both individual and the company.The importance of involving staff in setting the objectives of a company’s business planA: Firstly, Getting staff involved in the objective-setting process will make them feel valued and respected.You actually have fostered a spirit of teamwork and every member who belongs to the team share a common objective. In a team, people work more systemically andcoordinate better with each other. This helps bring out the potential andcreativity of individual and maximize the collective force of a team. Secondly, The communication among your staff will be greatly enhanced and a good atmosphere of mutual trust and understanding will be created.All of these benefits will in turn bring out a higher working efficiency and better job performance, both of which are essential for the accomplishment of your goals.How to ensure effective communication.As the leader of the company, you should open supportive channels to encourage internal communication. Firstly, organise leisure activities, like a tea party to promoteface-to-face dialogue in a open, sincere, friendly and staff-orientedatmosphere where everyone can express their opinions freely. Managersshould be encouraged to sharing information with their subordinates. Theyshould let employees keep abreast with what’s happening in the company, sothat they can make provision for any possible changes before they actuallyoccur. Secondly, excessive competitions between units may hoard, ratherthan share information. To avoid this, a supervision mechanism thatsimultaneously rewards and disciplines knowledge-sharing activities shouldbe put in place.(11)招聘与求职招聘找什么样的人experienced, have excellent communication skills, hard-working, enthusiastic about, outgoing.怎样找到合适的人1.选人方式External recruitment：A good way to revitalize the organisations. Applicants hired from the outside can be a source of new ideas and may bring along with them the latest knowledge acquired from their previous employment.Dis: There are so many uncertainties. It will cost us a lot of money and time in training, and it may undermine the morale and productivity of the in-house employees.Promotion from within: promoting someone from within has a motivating effect. It can serve as a reward for staff with outstanding work performance and encourage people to continue their efforts.Dis: promotion-from-within, sometimes, can lead to internal conflict among employees and have the potential for creating tension, breakdown rather than fostering cooperation and support.2. 招聘方法Put advertisements on newspapers, and internet. Because of low cost and wide coverage Internet has become a convenient and effective tool for recruitment, which can reach a large audience of potential candidates.We can also outsource it to professional recruitment agency, which can save us a lot of time and efforts.3. 吸引员工的方法A decent salary, financial benefits: bonus, paid holiday, sick pay, systematic career development plan.4. 树立公司的名誉Make the company known in your field. Organisations that enjoy good reputation in the business have greater competitiveness in attracting prospective candidates than their competitors.招聘员工时需要考虑哪些因素 (晋升的条件)1.工作经验（working experience）A prospective candidate must have rich experience in relevant working field. His performance in previous work helps us a lot in examining his capabilities and in determining whether he is competent for the job. Besides, applicants with abundance experience will also save us a lot of time and money on training.2.个人品质（Personal qualities）High loyalty and commitment to the company have always been priorities. A perfect applicant should demonstrate the merit of regarding himself as a contributor rather than a taker to the company.3. 教育背景和学术成绩（Education background and academic achievements）A well-trained and well-educated candidate has rich theories for his job, which is the basis of knowledge that will be gained in the future work. The certificates and achievements he has gained are the evidence of his basic knowledge and skills. These are especially important for graduate recruitment and for job which requires lots of expertise.求职如何准备面试1.研究招聘广告（Study the job advertisement）Read between the lines and interpret what kind of person and what qualities the job really asks for.2.了解要面试的公司（Learn about the company）Collect relevant information about the company have you applied for, such as its history, background, culture, short-term and long-term goals. Equipping yourself with all of the detailed information will help you perform better in the interview.3.了解个人优势Do a thorough evaluation about yourself to identify your priorities and to identify your strengths and weaknesses and to determine whether you are competent for the job. Prepare a brief introduction about yourself, as well as some real-life situations that can manifest your talents and capabilities.4.心理准备（Psychological preparation）Don’t take the results too seriously. Regard it as a chance to acquire experience and improve self-confidence. You can calm yourself down by taking deep breath and by treating it as an ordinary talk with old friends rather than an interview with examiners.5. 着装，举止（Appearance， clothes, manner）A decent dressing and elegant manners help you leave a good impression on the interviews. This has direct influence on the results and your career prospect. Besides, good looking can also largely enhance self-confidence.选择工作需要注意哪些1. Working conditionsWorking conditions can largely affect staff’s performance and efficiency. In a pleasant environment, staff are more productive and efficient and are more likely to bring out their potential and creativity.2. Management systemIn an advanced and people-oriented management style, staff will feel free to express their opinions, communicate with each other openly and create a dynamic atmosphere, which is essential for the success of a company.3. Career opportunityI prefer to work in a company which provides lots of training opportunities for staff to improve their professional skills and personal qualities. These are indispensable for their career development.4. SalarySalary represents your quality of life and social status.5. Additional benefits6. line of business: must be related to my educational background.7. location of the premises ( shouldn’t be too far away from home, and transportation there isconvenient)（6）降低工作压力短语：heavy workload，pressure, time managementHow to manage a heavy workload effectively, how to cope with pressure in work自己： 1. Training courses should be arranged to improve staff’s time management skills so that they can work more efficiently and reserve more time to relax themselves.2. Establish sports facilities and organize sports activities to enhance staff’s health awareness and to improve their health condition.3. Learn some useful tips to relieve the bad feelings, like listening to soft music, taking deepbreath, etc.公司：4. Introduce better benefits system, involving family-care allowance, and flexi-time to alleviate staff’s burden caused by family, so that they can save more energy to cope with the stress on work.5. Besides, a psychological consultancy is also needed to care about staff’s mental health.The importance of being able to cope with the stress in a jobA: In today’s cut-throat market, businessmen tend to take an increasing number of responsibilities and constantly bear the burden of heavy workload. If they can’t cope with the stress appropriately, it will not only result in low efficiency and poor performance at work but also lead to serious stress-related illnesses, such as high blood pressure, fatigue, etc. All of these will in turn largely reduce staff satisfaction level, which then further cause a high turnover rate, and seriously influence the operation and stability of the whole company. Therefore the ability to cope with the stress in our jobs is one of the necessary skills that everyone should acquire in today’s business world. A strong anti-pressure ability can help us remain dynamic and motivated even in face of big challenges. On the other hand, it will also help us keep a better balance between life and work. Therefore, ….. is of great importance, because it will benefit your whole life.（7）时间管理1. 加强时间管理的重要性：The importance of time managementIn today’s cut-throat market, businessmen tend to take an increasing number of responsibilities and constantly bear the burden of heavy workload. If they can’t manage their time well, it will not only result in low efficiency and poor performance at work but also lead to serious stress-related illnesses, such as high blood pressure, fatigue, etc. All of these will in turn largely reduce staff satisfaction level, which then further cause a high turnover rate, and seriously influence the operation and stability of the whole company. Therefore, the ability to control and arrange working hours is one of the necessary skills that everyone should acquire in today’s business world. A excellent time management ability can help us remain dynamic and motivated even in face of big challenges. From the perspective of family life, it will keep a better balance between life and work. Therefore, time management is of great importance, because it will benefit your whole life.2. 时间管理方法1. Make a list of tasks that you need to accomplish at the outset of each day and rank all tasks in order of importance and urgency. This helps us identify our priorities and avoid wasting time on trivial matters.2. Make a sensible allocation of time and effort for each part of your businesses. This requires you to find out your prime time and leave it for your top priorities. During this creative time, you can achieve 80% of results with only 20% of the effort.3. Before starting your work, you should first make your office and desk neat and comfortable. This can help you stay motivated and bring out your potential and creativity.（9）工作安全与员工健康现状：1. some employees lack self-protection awareness and violate regulations and rules frequently.2. Many overused equipment is still in operation without proper maintenance and upgrade.原因1. Because of our lack of effective means of safety communication, supervisors can’t explain thoroughly the correct working procedures, potential hazards to staff.2. Inadequate inspection on working facilities also reflects managers’negligence in safetyproblems.加强公司安全管理应做哪些工作？适用员工Safety and health training is very important, especially for those handling hazardous chemicals, dangerous machines, or working in environment with potential dangers.A. 怎样提高员工的安全意识：1. 参加培训(1) Inform staff of relevant rules and regulations, and demonstrate to them the correct operational methods of office facilities. We should also warn them what serious consequences it may cause if they don’t follow rules.2. 举办考试(2) Examinations and seminars should be organized to constantly strengthen staff’s self-protection awareness.3. 建立监督机制 A supervision mechanism should be put in place to enforce the implementation of rules and regulations and to discipline those who violate so that they will not commit the same mistake again.B。
商务英语BEC高级口语会话汇总
商务英语BEC高级口语会话汇总2022年商务英语BEC高级口语会话(1)1 I've come to make sure that your stay in Beijing isa pleasant one.我特地为你们安排使你们在北京的逗留愉快。
2 You're going out of your way for us, I believe.我相信这是对我们的特殊照顾了。
3 It's just the matter of the schedule,that is,if itis convenient of you right now.如果你们感到方便的话，我想现在讨论一下日程安排的问题。
4 I think we can draw up a tentative plan now.我认为现在可以先草拟一具临时方案。
5 If he wants to make any changes,minor alternations can be made then.如果他有什么意见的话，我们还可以对计划稍加修改。
6 Is there any way of ensuring we'll have enough time for our talks?我们是否能保证有充足的时间来谈判?7 So our evenings will be quite full then?那么我们的活动在晚上也安排满了吗?8 We'll leave some evenings free,that is,if it is all right with you.如果你们愿意的话，我们想留几个晚上供你们自由支配。
9 We'd have to compare notes on what we've discussed during theday.我们想用点时间来研究讨论一下白天谈判的情况。
10 That'll put us both in the picture.这样双方都能了解全面的情况。
BEC口语第一部分
1. What is you name? How do you spell you name?My name is Lisa Xu. It spells as L I S A “Lisa” X U “Xu”, you can call me Lisa.1. Can you say something about the area in which you live?我居住在商业中心，位于长途车站旁边，一天到晚总是会不时听到汽车的鸣笛声，虽然有一些嘈杂，但是我已经习惯了，而且由于位于商业中心，购物和出行都很方便。
2. What do you live now?I live in the dormitory in my school, 是四人居住的房间，有四张床和桌子，透过走廊尽头的窗户能够看到南湖的景色。
3. Have you lived in other types of accommodation before?I have lived in the apartment, 是三室两厅的格局，十分的宽敞，十分适合四口之家居住。
4. How do you feel about your current accommodation?It is small but good enough for our four student to live in, and I like the beautiful scenery of the south lake, 夏日从湖面上吹进来的风让人心情舒畅。
5. Do you rent your accommodation?No, I did not.6. What is your opinion on shared accommodation?我认为shared accommodation虽然让人没有了私人空间，但是也有助于更好的去学会如何与人相处和包容。
7. When you buy a house, what is the most important thing to consider?我主要考虑的是环境是否安全、舒适，交通是否快捷便利。
BEC高级口语考试详解
BEC高级口语考试详解BEC高级口语考试详解BEC高级考试中，阅读60分钟、写作70分钟、听力约40分钟(含填写答题卡时间)、口试16分钟。
下面是yjbys网店铺提供给大家关于BEC高级口语考试详解，希望对大家的备考有所帮助。
第一部分(Interview)1.内容简介剑桥商务英语口语考试(高级)分三部分进行：面试(Interview)、简短陈述(Mini-Presentation) 和讨论(Collaborative Task and Discussion )。
第一部分的面试(Interview)采取问答的形式，即考官问，考生答。
这一部分提问内容分两类：一类问题涉及考生的个人情况或工作情况，问题不长，话题涵盖的内容单一;另一类问题涉及与商务相关的不同话题，如职业发展趋势、高科技对商业的影响等，考官所提的问题较长(15个词左右)，但考生只需要表明观点并简单陈述理由即可。
2.应试技巧(1) 第一部分是整个口语考试的热身练习，主要是用来活跃气氛，缓解考生的紧张情绪，同时考查考生能否就一般问题进行简单陈述。
所以考生只需作简单回答，适当展开，一般两三句话足够。
(2) 在听考官提问时要细心，通常考官会问两个考生不同的问题。
如果没有听清楚考官提出的问题，可用pardon或could you say it again等要求考官重复提问。
通常考官会给考生两次机会。
如果还听不懂，考官会进行下一个问题。
如果出现这种情况，考生也不必气馁，而应集中精力搞好后面的两部分口语考试。
相对来说，第一部分并不那么重要。
(3) 考生要充满自信，谈话时注意自己的语音、语调、语速等，回答问題时注意表达要清晰、简洁、明了，给考官一个良好的印象。
(4) 考生应利用这一热身部分尽快熟悉并适应考官和同伴的语音、语速等，为后面的考试做好充分的准备。
第二部分(Mini-presentation)1. 内容简介剑桥商务英语中级口语考试第二部分是一个微型演讲或者说是一个简短的口头陈述(Mini-Presentation)。
BEC高级口语必备讲义
BEC高级口语一、你的第一个任务：提问摘串TRACY备注：请你花1－2个小时的时间，将BEC高级口语考题中从P1到P3的提问中所有“串儿”摘到你的串儿口袋书里——此乃磨刀不误砍柴工也。
二、你的第二个任务：把下面这几个几乎必问的自我介绍类问题，彻底准备好，答案要100%准确。
你可以参考下文的示范回答，更可以到搜索自己想了解的内容。
切忌：自己写的答案并不可靠，因为，它的前提是你的写作水平要高于口语水平啊，呵呵。
所“我的梦想是成为管理咨询顾问”这样的一个内容，你可以输入google“串儿”。
当然，google校对并不是很容易掌握的，不过，就算你遇到困难，你也是在练习你的英文阅读啊！而且，只要坚持，试验个几十次你就能大致掌握这种方法了。
PART 1自我介绍类的话题PERSONAL INFORMATION（TRACY备注：仅供参考，大家尽可以有自己的回答方法。
）1.What’s your name?a)My name is SU Chao.为对方着想2.Where are you from?a)My hometown is Xian, but presently I’m studying/working in Beijing. 可以提到自己的学校b)My hometown is Beijing, and presently I’m studying in XX Uni versity.3.Do you work or are you a student?a)I’m a student. I’m doing XX（专业名） in XX（学校名）。
b)I work for a small trading company. I’m a sales representative.先扣题再解释c)I’m between jobs at the moment. I quit my job XX ago to concentrate on English studies. After t histest, I’ll look around to see what suits me.词串的作用4.How do you think about your major or work?a)On one hand, I’ve always enjoyed studying English, because I find it very interesting to learnwestern history and culture. But on the other hand, I quite worry about my career path because in my opinion, English major means no major unless I want to work as an English teacher or editor, hehe. So, I’ve been eager to improve myself in other areas, such as business English, or Computer skills. 辨证+例子b)I don’t really like it because it’s very boring, for example, sometimes we are required to checknumbers for a whole day. In addition, I don’t think I’m very good at math and logic. So, I’m eager to acquire some other skills, such as business English. 例子，图形化c)Finance s ounds like a very prospective subject, but it’s really not my cup of tea. I’m not very goodat math and logic, and the numbers and mathematical models really give me headaches. So, I’ve decided not to do anything related to financial analysis after graduation. 对比d)I find it a very challenging major. For example, the JAVA language is really hard for me.Sometimes I spend a whole day looking for a bug. It’s terrible, isn’t it? 图形化e)XX is often described as a “comfortable” major because our compulsory subjects such as XX andXX, all seem to be a lot easier than the courses in other majors like computer or engineering.However, I really worry if the ease in studies today may become the difficulty in job hunting tomorrow! So, I guess I have to study harder to make myself more competitive. 对比5.Could you tell me about your ambitions for the future?a)Well, my immediate career goal after obtaining the Bachelor’s Degree is joining an internationaltelecommunications company, for instance, Hua Wei, or Nokia, to work as a telecommunications products sales. And then, I want to advance myself to senior sales management positions. 按时间为序的逻辑+词串b)My short term goal is to join a big company to work in either sales or marketing department. Afteraccumulating enough management know-how, I’ll realize my long t erm goal, start my own business.时间为序c)Frankly speaking, I haven’t decided on my career plans since I’m still just a sophomore, but I thinkthere’s a good chance that I’ll further my studies in International Business till I get the Master’s Degree. And then, I’ll advance myself in this field.时间为序三、你的第三个任务：回答300－500个问题，并对其中100个－200个题进行摘串。
BEC高级——口语资料
Part I Type 1Could you tell me:1. what influence you think TV advertising has on consumers in China2. how important you think imports are to China3. what you think the advantages are for people in China of spending time working abroad4. whether you think the use of mobile phones for business is always positive in China5. how important you think language training will be in China in futurePart II 提问：投机取巧篇Q: Have you found out the typical feature of those tasks in Part II?A: Generally speaking ,we can categorize the oral tasks in part two into 3 kinds:1. the importance of…2. how to…3. the factors involved in…Strategies:1. the importance of…, 就可以问how如：Customer payments: the importance to a company of ensuring that customers pay on time.提问：How can a company ensure that customers pay on time?2. how to…, 就可以问why如：Human Resources: how to introduce new staff effectively to a company’s office practices提问：Do you think it important/necessary/essential to introduce new staff effectively to a company’s office practices? Why?或Why do you think it important for new staff to get familiar with the company’s office practices?3. the factors involved in…, 就可以问what如：Information technology: the factors involved in successfully delivering services via the internet 提问：What are the other factors you can think of to deliver services via the internet successfully?Part II 话题归类Staff1. Recruitment: how to assess the performance of a job applicant in their first interview2. Human Resources: how to introduce new staff effectively to a company’s office practices3. Staff Training: the factors involved in introducing an effective mentoring system to support new recruits4. Interviews: the factors involved in performing well in a job interview5. Staff Training: how to select suitable language training courses for staff6. Personnel Management: how to ensure that employees’ skills are used to maximum advantage7. Team Building: how to evaluate the effectiveness of different types of team-building activities and events8. Recruitment: the importance of setting realistic time schedules in the recruitment processManagement:1. Product Management: the importance to a company of monitoring the sales of its products or services2. Transport Management: the factors involved in ensuring that goods reach their destination ontime3. Time Management: the importance of keeping a diary in order to manage time effectively4. Business Planning: the importance of considering economic factors when producing the business strategy5. Project Management: how to ensure that staff in different departments work together well on new projects6. Personnel Management: how to ensure that employees’ skills are used to maximum advantage Technology:1. Information Technology: the factors involved in successfully delivering services via the Internet Finance:1. Cash flow: the importance of identifying potential cash flow problems in a business2. Finance: the factors in securing finance for a new product3. Finance: the importance of providing potential investors with detailed financial information Customer:1. Customer Care: the factors involved in maintaining customer loyalty to a company2. Customer Payment: the importance to a company of ensuring that customers pay on time3. Public Relations: how to evaluate the benefits to a company of sponsoring cultural events Environment:1. Security: the importance of ensuring that offices are left secure at the end of the working day2. Business Location: the factors involved in deciding where to locate a new businessProduct:1. Manufacturing: the importance of ensuring that production workers take regular breaks2. Purchasing: the factors involved in deciding whether a company should purchase supplier or services from abroad3. Product Packaging: the importance of packaging retail goods attractively4. Product Management: the importance to a company of monitoring the sales of its products or services5. Exhibitions: how to ensure that a company’s presence at an exhibition is positive6. Research and Development: the importance to a company of investing in research and development7. Manufacturing: the importance of providing suitable workwear for production staff。
BEC高级口语(1)
高级商务英语口语素材-商业演示Lesson TwoFormal Verbal Communication in Business II正式商业交流(2)–商业演示Part I ObjectivesFour Main Parts of a Presentation 商业演示的四个部分Delivery Skills 表达技巧Save you out of embarrassment, at a Presentation 摆脱商业演示中的尴尬场面Language References 语言参考Part II The How-TosFour parts of a presentationFormal presentations are usually divided into four main parts.l The introductionl The overviewl The bodyl The endingThe introductionAt the very least, the introduction should introduce the subject of your presentation.“Today I’m going to tell you about the recent improvements that have been made to the XL series of engines.”Depending on the situation, it will also do one or more of the following:l Give the audience a reason to listen“These improvements give greater fuel efficiency and also lower production costs.”l Provide background information.“As you probably know, our market share has been falling in recent years.”l Narrow the topic.“In particular, I will show you how these improvements make our engines better than our competitors.”The overviewThe overview provides a preview of your presentation for the audience. It is easily done by explaining the structure of your presentation.“First, I’m going to describe the new features of the engine.”“Second, I’ll show you some performance data of the engine’s fuel efficiency.”“After that, I’ll explain how the new features will allow us to reduce production costs.”“Finally, I’ll show a comparison with our competitors’ models.”The overview is very important. It helps the audience to organize the way they listen. It is similar to the contents page of a book.As long as the presentation is well-organized, the overview is the easiest part of the presentation to prepare.The bodyThis is the main content of the presentation. How it is organized will depend on the type of presentation. It should be organized logically to match the overall purpose of the presentation.The endingThe ending usually does two things.It reviews the information and ideas that were presented in the body of the presentation. This is called the summary.“As you can see, these improvements increase fuel efficiency and allow us to lower our pr oduction costs.”It restates the main purpose of the presentation which was stated in the introduction. This is called the conclusion or concluding statement.“I am sure these improvements will allow us to win back our market share.”Delivery skills1. Look organizedThe audience will have confidence in someone who seems to know what he or she is doing. Arrange your papers on the desk. Check the OHP(over-head projector). Put your bag in a suitable place. Put your notes in a suitable place. Change the seating arrangement if you don’t like it. Check that everyone can see you and your visual aids.2. Use natural gesturesDon’t try to be a great actor. Rely mainly on the content of your presentation, not on acting skills. Use the same gestures you would use if you were explaining the same thing to a colleague in a one-to-one conversation.To ensure that you use gestures naturally, avoid clasping your hands behind your back, clasping them in front of you, or placing them on your hips.If you are holding notes, try to hold them in one hand, leaving your other hand free to make gestures.3. Eye contactLook at individual members of your audience, just as if you were having a conversation with them. Don’t bury your head in your notes. Try not to look at the ceiling when you can’t remember what to say.4. SignalingIn writing, you use paragraphs to show the parts of your presentation. In presentations, you have to do it in other ways. You can use verbal techniques and non-verbal techniques. Verbal techniques involve using a mixture of linking phrases, intonation, and pauses. Non-verbal techniques can include changing positions, turning pages of your notes, and changing the OHP slide.5. PronunciationMake sure you know how to pronounce the words in your presentation. Be particularly careful of words that are used in both your language and English. These words can be false friends.6. Avoid distractionsA hole in your shirt will get attention, but it will divert attention from what you are saying. So will the following:l Passing round things for your audience to look at while you are speaking.l Having a slide displayed on the OHP while you are talking about something else.。
BEC口语第一部分典型话题归纳
A.Ways of working1.FreelanceIt's great because I'm my own boss ,but I still work with lots of different people.2.Teleworking(远程工作)It san get a bit lonely at times. And I miss my colleagues and all the office gossip.My children are at school so it lets me spend more time with them.3.Job-sharingWhen one of us wants a week off, the other person does a few extra days so it's fairly flexible.4.Flexitime(弹性工作制)I like it because it/s only for a couple of months and I'm saving up to go round the world.5.Shift work(换班工作、轮班工作、倒班)Disadvantage: The only problem is sleeping. Your body never knows if it's night or day!6.Part-time7.Temping（打临时工）8.Consultancy9.Hot-deskingAdvantages: I wish I had my own space.I have to carry everything around in my bag and sometimes there's nowhere to sit.Tips of job-sharing1.Find the perfect partnerFind someone you like. Be prepared to communicate and share credit and blame.2.Open your mindBosses should consider requests for flexible working from employees with children under six. So embrace the benefits:' Twice as much experience, skills, brainpower and energy.'3.Plan for disasterIf our partner have something to leave, a return to full-time work seemed inevitable. We have to manage to find someone else who fitted with us.4.Get organisedPlan the system for handing work over carefully and play to each other's different strengths. Delegate the workload according to each other's particular skills and qualities.5.Set your limitsManagers should clarify what they expect in terms of hours, availability and results, and employees should manage their employer's expectations.6.Put pan to paperAgree in writing arrangements for holidays, parental leave, retirement and so on. Everyone should stand from the beginning.7.Don't feel guiltyDo not be guilty for not being in the office everyday.8.Two become oneA job-sharing should be a marriage-one voice, one unit.Working from home1.Even at home, always set yourself a timetable.2.You need to find a quiet place to work ,where there are no distractions.3.If communicate with a client on the phone today rather than face-to face, it's still importantto dress for work as normal.4.You will still need peace and quiet at home. Don't answer the door to neighbours or makesocial calls.5.Once you have been working from home for a while, you might feel a bit lonely. It mightbe worth going into the office once or twice a week.6.After you have been at the computer for a few hours, remember to take a break-why botleave the house and go for a walk outside.7.Be strong. When a friend calls and asks you out to lunch, say what you would say in anyother job.8.Make sure colleagues and clients can reach you and answer the phone as though you are inthe office.B.DelegatingTips:1.Tailor work to individualIt should be challenging and make use of their specific skills-skills that you may not have. 2.Delegate complete tastThis is much more satisfying for the person delegated to than bits and pieces. If people feel they have ownership of a whole manageable project,they will usually rise to the challenge. 3.Give incentivesExplain why the job is important and why you have chosen them. Also explain what the rewards are possibly financial or psychological.4.Define the expectations and objectives\Specify what results are need, the deadline, and how often the employee should update you.5.Avoid misunderstandAfter you have briefed the person, ask them to explain back to you what they're going to do to ensure the instructions are clear.6.Let goDon't check up on them, but allow them space to work on their own.7.Be positiveGive lots of praise, helpful feedback and constructive criticism. It boosts confidence save time next time.C. Stating a businessSole trader1)As a sole trader, you are independent, you are your own boss.2)As a sole trader, if you go bank-break, you will become impoverished.Take a big piece of business sense add some entrepreneurial spirit.Massively entrepreneurialPartnership1)In partnership, you share risks and profits with your partner.2)You may disagree with your partner on strategy.Franchise1)Franchising enables people to both own a business and get help running2)As a franchisee, your promotional activities, financial records, hiring, service procedureare not in complete control of your own.3) A well-run franchise organization can provide a person who has never managed abusiness with guidance.4)Franchisors can provide a brand name, products or services, and financial assistance.5)Franchisees have to pay franchise fees and they lose some independence.6)Sometimes the training programs provided by the franchisors are weak to brief andstaffed by training who do not have instructional skill.It could be a very clever move for those who want to run their own show, but don not have the experience or the desire to set up in the dangerous and often short-lived(logevity) world of sole trader. It is taking some of the risk and bringing in the support of other people.D. AdvertisingE. Arranging in-house trainingThere are a number of points to consider when arranging in-house training. The first thing is the training needs of staff. Only when we know and meet their requirements,can we improve their knowledge and skills needed for higher quality performance and more effective work. Otherwise, it will be purposeless(无决心的，无意义的，漫无目的的) and a waste of time.The second thing to remember is the quality and influence of the trainer. To make the training effective, the trainer have plays a very important role. A qualified trainer with great influence can make the training more professional, appealing and convincing. Since most staff nowadays are quite busy, they will not attend a training offered by an obscure, inexperienced and non-professional trainer.In addition to that, length of training should be well-planned. It cannot be too long or too short. A lengthy training may be tedious and exhaustive;while too short training may be fruitless.F.Selecting applicants for a jobWhen selecting applicants for a job, the first thing to consider is their personal qualities. A candidate with relevant qualities can ensure that he or she has the required abilities, knowledge or techniques pertinent to that job. And companies don't have to prepare further training for them when they start work thus reduces costs.Secondly , a candidate needs to consider the communicating ability ofi the candidate. By communicative skills , we mean having the ability to express ideas clearly , be cooperative and get on well with other people which will be very important for him or her to play a good part in the team work.pany benefits(how to keep a staff)None cash rewards(rewards in financial as well as psychological)1.an impressive job title2.A good salary3.Flexible working hours4.Opportunities for promotion(promotion from within , intake ; )5.Days off and long holidays6.Training and staff development (vice-president incumbent programme)7.A pension8.Opportunities to travel (once-in-a-lifetime incentive trips)9.Parental leave10.A company car11.Working environmentH.advertisement1.word of mouthWe tend to listen to our friends' recommendations more than anything else so word of mouth is probably the most effective.2.MailshotsPizza delivery firms often do mailshots in the local area. It's cheap but lots of people probably throw the leaflet away. commercialsTV commercials reach millions of people but they are so expensive.4.SpamIt used to irritate me but my new anti-virus software seems to block any spam from my inbox.5.BannersI'm not sure about banners. When I visit a website , I don't think I even notice them.6.Newspaper advertI suppose it's good if you're looking for a job locally and newspaper adverts are relatively cheap.7.BrochuresPeople use brochures less and less because they can just go online if they want to find out what's available.8.SampleIt's great when you get a free sample because you can really see what it's like .I. Employee trainingCommunication, computer skills , customer service , diversity , ethics , human relatives , safety , sexual harassmentBenefits:(1)Increased job satisfaction and morale among employees.(2)Increased employee motivation.(3)Increased efficiencies in processes , resulting in financial gain.(4)Increased capacity to adopt new technologies and methods.(5)Increased innovation in strategies and products.(6)Reduced employee turnover.(7)Enhanced company image.(8)Risk managing.As a supervisor(主管), you must be impartial(公平) in selecting employees for a training. You should base your training decision on sound management practices without regard to factors such as race , color , religion , sex , sexual orientation (性取向), national origin , disability , or age.Training is important for me to handle new and more demanding assignments , maintain effective and satisfactory performance. Offering employees training should be the obligation(义务、责任) of modern organisations.What's important when designing an effective training plan?When designing an effective training plan,it's important to consider training needs, company budgets and employee commitment.Firstly, you should take time to carefully analyse your needs, figure out whether the designed training is absolutely required, or nice to have? This will help you identify your priority and choose the right type of training for your requirements.Secondly, you need to have agreement from the senior person in your company that training is a priority. This person will need to support the plan fully and agree to the budget. The amount of budget will determine what type of training you will use and how you will offer it .Last but not least, employee commitment (许诺、委托事项) is also required . Talk to your staff about their needs and goals for training . This will ensure your employees respond positively to your investment in their development. They will then value and embrace opportunities to learn new skills , thus achieving your desired effects.J. Entertaining business clientsWhen entertaining business clients, we need , first of all, to decide on the most suitable venue for the event to take place. We will probably find out in our first contact with our clients if they are more of art lovers or sports fans or gourmets(美食家), and then choose the type of entertainment: whether it should be in a restaurant or in the theatre of in some other appropriate venue for the event.It is also very important for us to have a clear plan in mind when we come to the meeting. We need to work out a list of specific business objectives to achieve. Therefore while making sure our business clients enjoy themselves, we quietly and smoothly direct the meeting step by step towards our goal.The other important aspect is the timing for bringing up the subject of business. Because inopportune(不合时宜的、不合适) mentioning of the matter of business may embarrass our clients at a social setting and discourage their interest in the business you intend to do and even ruin a fine business opportunity.K. Planing a meeting / conferenceCreating an agenda is very important when planing a meeting. Doing so helps participants know what they should talking about and keeps the conversation focused. All items to be discussed at the meeting should be listed on the agenda and the purpose of each item should be clearly indicated. Make sure copies of the agenda are available before the meeting.The size of a meeting depends on its purpose. A meeting for passing on information to employees can be fairly large, for few questions and comments are expected from the audience. If it's a meeting where different ideas are contributed and a decision is to be reached, its size should be controlled to save time.A suitable venue is also important. It should be a place be a place convenient to all participants so that everyone can arrive on time.L. Attending a meeting / conferenceWhen you're deciding whether to attend a conference, speakers are a very important factor to consider. If they are well-known people knowing a lot about a particular field, or from big multinationals, the conference will be likely to be informative and you may benefit a lot from it.Venue is not so important , but if the conference is held in a place with beautiful surroundings, more people will go and it's good for you to do some useful networking.Topics covered are also very important, since you can really benefit from a conference only when what the speakers talk about is what you're interested in or what relates to your work.Also, if there is an exhibition during the conference, there would be more participants.M. Giving a presentationWhen planning a presentation, it's important t o research the topic. By doing so , you can have access to more information and details about the topic, better understand the topic, and gather more supporting ideas to make your presentation convincing and impressive.Another important thing to do is to practice beforehand,like looking over your notes, practising what you're going to say, and trying to feel you really want to share your subject with your audience. It's an effective way to be familiar with what you're to talk about and to get a feel of speaking to the public. That can help you free from nervousness or stage fright cause by lack of experience in public speaking. You can be more confident and give a better performance.Dressing properly is also important. The clothes you wear are what gets the audience's attention first and will have a significant impact on how people feel about you and what you are saying to them.N. Trade fairs and exhibitions。
2023年BEC商务英语高级口语考试话题汇总
2023年BEC商务英语高级口语考试话题汇总不论是报考BEC（商务英语）初级还是中高级别的学生们，平时的堆积是通过考试的一种（办法）。
下面我给考生们提供一篇有关BEC 高级口语考试话题的内容仅供参考。
bec口语话题11.Different Communication Styles不同的交流风格The way people communicate varies widely between, and even within, cultures. One aspect of communication style is language usage. Across cultures, some words and phrases are used in different ways. For example, even in countries that share the English language, the meaning of yes varies from maybe, Ill consider it to definitely so, with many shades in between.Another major aspect of communication style is the degree of importance given to non-verbal communication. Non-verbal communication includes not only facial expressions and gestures; it also involves seating arrangements, personal distance, and sense of time. In addition, different norms regarding the appropriate degree of assertiveness in communicating can add to cultural misunderstandings. For instance, some white Americans typically consider raised voices to be a sign that a fight has begun, while some Asian, African, Jewish and Italian Americans often feel that an increase in volume is a sign of an exciting conversation amongfriends. Thus, some white Americans may react with greater alarm to a loud discussion than would members of some American ethnic or non-white racial groups.bec口语话题22.Different Attitudes Toward Conflict对待矛盾的态度不同Some cultures view conflict as a positive thing, while others view it as something to be avoided. In the U.S., conflict is not usually desirable; but people often are encouraged to deal directly with conflicts that do arise. In fact,face-to-face meetings customarily are recommended as the way to work through whatever problems exist. In contrast, in many Eastern countries, open conflict is experienced as embarrassing or demeaning; as a rule, differences are best worked out quietly. A written exchange might be the favored means to address the conflict.bec口语话题33.Different Approaches to Completing Tasks采用不同办法去完成任务From culture to culture, there are different ways that people move toward completing tasks. Some reasons include different access to resources, different judgments of the rewards associated with task completion, different notions oftime, and varied ideas about how relationship-building and task-oriented work should go together.When it comes to working together effectively on a task, cultures differ with respect to the importance placed on establishing relationships early on in the collaboration. A case in point, Asian and Hispanic cultures tend to attach more value to developing relationships at the beginning of a shared project and more emphasis on task completion toward the end as compared with Americans. Americans tend to focus immediately on the task at hand, and let relationships develop as they work on the task. This does not mean that people from any one of these cultural backgrounds are more or less committed to accomplishing the task, or value relationships more or less; it means they may pursue them differently.bec口语话题44.Different Decision-Making Styles不同的做决定的风格The roles individuals play in decision-making vary widely from culture to culture. For example, in the U.S., decisions are frequently delegated -- that is, an official assigns responsibility for a particular matter to a subordinate. In many Southern European and Latin American countries, there is a strong value placed on holding decision-making responsibilities oneself. When decisions are made by groups of people, majority rule is a common approach in the U.S.; in Asia consensus is the preferred mode. Be aware that individualsexpectations about their own roles in shaping a decision may be influenced by their cultural frame of reference.bec口语话题55.Different Attitudes Toward Disclosure对待披露/曝光的态度不同In some cultures, it is not appropriate to be frank about emotions, about the reasons behind a conflict or a misunderstanding, or about personal information. Keep this in mind when you are in a dialogue or when you are working with others. When you are dealing with a conflict, be mindful that people may differ in what they feel comfortable revealing. Questions that may seem natural to you -- What was the conflict about? What was your role in the conflict? What was the sequence of events? -- may seem intrusive to others. The variation among cultures in attitudes toward disclosure is also something to consider before you conclude that you have an accurate reading of the views, experiences, and goals of the people with whom you are working.BEC商务英语高级口语考试话题汇总文档内容至此告一段落，衷心感谢您对本文的阅读与理解。
BEC口语 高级口语1
BEC HIGHERSPEAKINGGeneral IntroductionPART 1 InterviewWhat do you like most about your course?（所有课程的综合，需要答某一门subject）What do you do? / What's the most interesting part of your job?What tourist attractions are there in your hometown?What’s your career ambition?How important you think imports and exports are in your country?Do you think it is necessary for employers to offer staff training? Why?What do you think of the advertising has on people in China?PART 2 Mini-presentationAdvertising, Career planning, Communications, Customer relations, Finance, Health and safety, Management (personnel, production, transport, etc.), Marketing, Recruitment, Sales, Technology, Training and travel.●Career development:●Purchasing:●Corporate culture:●Sales:●Business planning:●Finance:PART 3 Two-way discussion根据考官提供的信息卡上的商务场景，考生彼此交换看法。
BEC高级口语第一部分话题总结
千里之行，始于足下。
BEC高级口语第一部分话题总结
BEC高级口语第一部分包括以下话题：
1. Work and careers：关于工作和职业的话题，例如职业规划、就业市场、工作经验等。
2. Technology and communication：关于科技和通信的话题，例如电子邮件、社交媒体、手机等。
3. Globalization and business travel：关于全球化和商务旅行的话题，例如跨国公司、国际商务、文化差异等。
4. Management and leadership：关于管理和领导力的话题，例如团队管理、决策 making、创新等。
5. Customer service and sales：关于客户服务和销售的话题，例如客户满意度、销售技巧、市场营销等。
6. Ethics and corporate social responsibility：关于道德和企业社会责任的话题，例如商业道德、可持续发展、公平贸易等。
在准备BEC高级口语考试时，需要熟悉这些话题，并且能够就每个话题提
供相关的信息和观点。
因为口语考试的性质，还需要练习流利地表达自己的想法，并能够与考官进行对话。
第1页/共1页。
BEC高级口语总结
BEC高级口语总结第一篇：BEC高级口语总结一、团队合作1.团队合作的好处（重要性）或缺点In a team, I can learn from my fellow workers , get help from them when I am under pressure.When you work with more people, you get a chance to listen to different points of view, to learn to see things in a different perspective.Sometimes, team membership requires you to give up some individuality in order for the team to function as a whole.Sometimes you feel your own contribution to the team cannot be measured, so you work less than you would individually.2.团队合作的要点/特点Mutual trust is the first secret of successful teamwork.When members share a trusting relationship, they will feel free to express their views, understand each other’s ca pabilities and limitations, and communicate with each other timely.This helps to bring out the potentials, experience and creativity of the individual and create good work environment.Full co-operation among team members has a direct impact on the success or failure of the team.When team members develop a strong awareness of cooperation, they would make collective efforts to achieve the common objectives and ensure a higher level of quality and workmanship.On top of that, timely communication and decision making will also help to improve work efficiency.Characteristics like mutual trust, co-operation, commitment, openness of expression among team members are essential to a good team.Besides, a team should also be clear about the common goals they aim to attain.3.怎样形成团队合作的文化二、企业内部沟通1.重要性（好处）The employee can make suggestions to the boss about internal development, and discuss areas they can improve on.In this way, the employee can contribute to the overall improvement of the company.2.和员工沟通管理信息需考虑的要点First o f all, I think it’s important to clearly state your overall purpose and expectation.In this way, employees know exactly what they should do to meet work requirements and to achieve performance excellence.In addition to this, providing feedback on their performance is also important.On the managerial part, performance reviews help mangers to keep track of possible problems in their own work.On the part of the employees, they get encouraged for their hard work and are given chances to correct mistakes made on the job.Besides, mangers should be more open in sharing information with their subordinates.They should let employees know in advance any proposed changes before they actually occur.This will enhance mutual understanding and trust.3.与顾客沟通的必要性（好处）及如何与顾客沟通？三、降低成本1.控制生产成本需考虑的要点（方法）及作用Train workersIn these days of changing technologies and methods, it is necessary to train your workers to keep them up to date.Staff training is extremely important nowadays.You see, technologies keep changing and if employees get regular training, they would be able to work more efficiently.It's the competence of the workforce that sharpens the competitive edge of the company.Get quality from suppliers Low quality goods fromsuppliers is a major source of waste.You should not only try to get quality suppliers but also work with your suppliers to help them improve their operations and quality of output.In cost management, it's important to cut down the cost of raw materials, as to a large extent, it helps to determine the product prices.Cost-conscious companies always seek to work with good suppliers who can offer quality raw materials with reasonable prices.Low quality materials from suppliers are actually a waste of money.Efficiency of production line is another important thing to consider.When introducing a production line, it is important to consult an ergonomics specialist and see that it's user-friendly and will not cause too much physical stress and strain.Meanwhile, workers should get fully-trained to work more efficiently on the line.Measures should also be taken to eliminate waste.On top of that, management should develop good benefits system to boost the morale of the workers.2.不恰当的控制成本的方法及危害downsizing Some company leaders feel they can reduce costs by simply downsizing or reducing the number of workers or middle managers.Unfortunately, it’s not a proper way.One of the biggest effects of downsizing to reduce costs is that the good employees quickly leave the company for greener pastures.Thus the company is left with the deadwood employees, who are supposed to do twice the work as before.Reducing customer service Customer service can be a nuisance and is often expensive.Sometimes companies will reduce or eliminate the service they give to the customers.Unfortunately, a neglected customer is an ex-customer.Customer service can enhance customer satisfaction and loyalty.Good customer relationship helps to improve your company image and boost sales.As a result, large-scale production will be cost effective for yourcompany.Cutting corners A quite way to cut costs is by cutting corners in production or service methods.Some company leaders feel that by using cheaper material and labor, and by eliminating part and steps, they can cut costs and save money.It is true that costs may be cut in the short turn, but often the product or service is of such a low quality that repair and rework costs go through the roof.Also customers may become unhappy with the low quality and move on to another supplier.四、时间管理1.有效管理时间有多重要？时间管理技巧：When managing a busy schedule, time management skills are important.They are es-sential skills for effective people.Keeping T o-Do lists would remind you of all essential tasks to be finished.It's a powerful method of organising yourself and a way of reducing stress.Deciding work priorities can help you concentrate on the right things which are important and urgent.Tackling problems in order of importance allows you to separate important jobs from the many time-wasting trivial ones.2.设立目标的重要性/怎样设立目标？设立目标的重要性：By setting clearly-defined goals, you can measure and take pride in the achievement of those goals and raise your self-confidence due to your achievements, ability and competence.Self-confidence, by turns, will enable you to achieve higher and more difficult goals.怎样设立目标？Set goals which are specific, measurable, realistic and achievable.Your optimum goals are those which cause you to ‘stretch’ but not ‘break’ as you strive for achievement.Goals can give creative people a much-needed sense of direction.3.作计划的重要性/怎样作计划？五、管理1.团队的核心领导的重要性2.优秀的管理者应该具有的素质：六、销售1.销售技巧Speak effectively and sincerely about my product or service.Learn to be a good listener because if you don’t listen to and understand the needs of buyers you can’t become a successful sales professional.Know my competitors and the merits and pitfalls of their products.A successful salesman should connect with customers and create a desire to buy him willingly and happily.2.广告的重要性When aiming to increase sales of a product, it's important to advertise the product because advertising can inform, persuade and remind potential customers of the product.Marketers can launch an advertising campaign to attract a large number of consumers.And, effective advertising can enhance consumer perceptions of quality in the product, thus encouraging customers to buy this product repeatedly.3.广告媒体的选择The media the marketer selects must be capable of accomplishing the communications objectives of information, persuading, and reminding potential customers of the products.Broadcast media include television and radio.Newspapers, magazines, outdoor advertising represent the major types of print media.The internet is a new medium.Nowadays, many companies jump to advertise on the internet.Internet advertising can assist in raising awareness of brands, it is most successful when combined with traditional advertising such as TV or print.With more and more people using the internet, advertisements on the internet can reach largeaudiences.4.处理顾客投诉When customers complain, it's important that staff should apologize first, because cus-tomers must be very upset when they are dissatisfied with the product or service, some may even be aggressive.At this time, employees should remain calm and collected, listen to the complaints and apologize for the problem, and then the customers may feel that they are taken good care of.Suggesting a solution to the problem is also important.An apology is not enough, em-ployees should also try to deal with the existing problems, if they suggest a solution to the problem, customers may not be so dissatisfied, and they may not take their business elsewhere.It's also important that employees should not make any promises that they cannot keep.If employees cannot keep promises, customers may get disappointed, then, they may switch to other producers.5.处理顾客投诉的重要性Businesses benefit from treating complains as welcome resource and opportunities to gain innovative ideas for improvement.Customers often have stronger commitments to a company after a conflict has been solved than they would have if they had never complaint at all.Customer complaints offer organizations the opportunity to overcome problems and improve commitments to service.七、产品开发1.市场调研In developing new products, I think market research is very important.By carrying out market research, a company can get such information as whether there exists a niche market for a new product, and what are customers' needs and tastes for the new product, therefore, the new product will sell well when it is launched into market.2.创新第二篇：BEC高级口语考试话题总结1.Different Communication Styles不同的交流风格The way people communicate varies widely between, and even within, cultures.One aspect of communication style is language usage.Across cultures, some words and phrases are used in different ways.For example, even in countries that share the English language, the meaning of “yes” varies from “maybe, I'll consider it” to “definitely so,” with many shades in between.Another major aspect of communication style is the degree of importance given to non-verbal communication.Non-verbal communication includes not only facial expressions and gestures;it also involves seating arrangements, personal distance, and sense of time.In addition, different norms regarding the appropriate degree of assertiveness in communicating can add to cultural misunderstandings.For instance, some white Americans typically consider raised voices to be a sign that a fight has begun, while some Asian, African, Jewish and Italian Americans often feel that an increase in volume is a sign of an exciting conversation among friends.Thus, some white Americans may react with greater alarm to a loud discussion than would members of some American ethnic or non-white racial groups.2.Different Attitudes Toward Conflict对待冲突的态度不同Some cultures view conflict as a positive thing, while others view it as something to be avoided.In the U.S., conflict is not usually desirable;but people often are encouraged to deal directly with conflicts that do arise.In fact, face-to-face meetings customarily are recommended as the way to work through whatever problems exist.In contrast, in many Eastern countries, open conflict is experienced as embarrassing or demeaning;as arule, differences are best worked out quietly.A written exchange might be the favored means to address the conflict.3.Different Approaches to Completing Tasks采用不同方法去完成任务From culture to culture, there are different ways that people move toward completing tasks.Some reasons include different access to resources, different judgments of the rewards associated with task completion, different notions of time, and varied ideas about how relationship-building and task-oriented work should go together.When it comes to working together effectively on a task, cultures differ with respect to the importance placed on establishing relationships early on in the collaboration.A case in point, Asian and Hispanic cultures tend to attach more value to developing relationships at the beginning of a shared project and more emphasis on task completion toward the end as compared with Americans.Americans tend to focus immediately on the task at hand, and let relationships develop as they work on the task.This does not mean that people from any one of these cultural backgrounds are more or less committed to accomplishing the task, or value relationships more or less;it means they may pursue them differently.4.Different Decision-Making Styles不同的做决定的风格The roles individuals play in decision-making vary widely from culture to culture.For example, in the U.S., decisions are frequently delegated--that is, an official assigns responsibility for a particular matter to a subordinate.In many Southern European and Latin American countries, there is a strong value placed on holding decision-making responsibilities oneself.When decisions are made by groups of people, majority rule is a commonapproach in the U.S.;in Asia consensus is the preferred mode.Be aware that individuals' expectations about their own roles in shaping a decision may be influenced by their cultural frame of reference.5.Different Attitudes Toward Disclosure对待披露/曝光的态度不同In some cultures, it is not appropriate to be frank about emotions, about the reasons behind a conflict or a misunderstanding, or about personal information.Keep this in mind when you are in a dialogue or when you are working with others.When you are dealing with a conflict, be mindful that people may differ in what they feel comfortable revealing.Questions that may seem natural to you--What was the conflict about? What was your role in the conflict? What was the sequence of events?--may seem intrusive to others.The variation among cultures in attitudes toward disclosure is also something to consider before you conclude that you have an accurate reading of the views, experiences, and goals of the people with whom you are working.第三篇：BEC高级a级自己总结口语材料[转载]BEC高级口语presentation的材料口语具体的考试形式就不多说了，相信大家都知道，这里主要说一下presentation部分经常考的内容。
BEC高级真题口语总结.doc
重要性一一如何一一涉及因素be of great importaneetake into considerationbe necessary toshould be considered[first—besides而且、此外----- in addition另外on top of that除此之外、更严重的是]Strategies:1.the importanee of就可以问how女口：Customer payments: the importance to a company of ensuring that customers pay on time.提问:How can a company ensure that customers pay on time?2.how to...,就可以问why如:Human Resources: how to introduce new staff effectively to a company z s office practices提l'可：Do you think it important/necessary/essential to introduce new staff effectively to a company"s office practices? Why?或Why do you think it important for new staff to get familiar with the company"s office practices?3.the factors involved in...,就可以问what如:In formatio n technology: the factors in volved in successfully deliveri ng services via the inter net 提问: What are the other factors you can think of to deliver services via the internet successfully?•公司利益相关者•顾客Customer Relations: how to maintain customer interest in a company's productsAs is know to all, it is very important for a company to maintain customer interest in their products. I think a company should try every possible way to retain its current customers・First, it should always make sure that it provides its customers with quality goods and after-sales service・ Second, it should lay eno ugh emphasis on the feedback from its curre nt customers and take prompt action to take care of their n eeds and dema nds. Third, if possible it may provide some incen tives to its old customers ・ For example, it can gra nt a certai n discount to them if their purchases reach a certain amount. Apart from all these, a company should design strategies to attract new customers and create tra nsactions with them, to expand their customer base, so to speak. These strategies in elude product diversification and upgrading.All in all, a company should try its utmost to keep its current customers satisfied with its products and services, and at the same time it should stay ahead of the market through product and pricing strategies・＞重视顾客2. 1The importance of making customers feel valued——maintain the customer's loyalty to your products so that you can further strengthen your company〃s customer base・-—valued customers often pay their attention to your company〃s development and they would like to give you some advice or suggest!ons which you can use to further promote the quality of your company's products or services・ This will in turn help you to attract more customers and make them feel valued・ Therefore I believe that making your customers feel valued is of great importance・＞顾客习惯和态度2. 4The importance of finding out about customer's habits and attitudesA: as we all know your customer's habits and attitude will exert a great influe nee on the productio n and sales of your products or services. Customer's habits especially their consuming habits will decide to what extent they can accept the price of your products which will directly affect the pricing of your products・ Customer's attitudes towards your products or service reflect the quality of your products or services and will decide whether your products or services can remain popular on the market.So if you carry out research to find out about their habits and attitudes you can gear the production and sales of our products towards a right direction.＞忠实顾客对产品的意见3. 1＞售后服务3.4＞如何赢得新客户(一家客户的潜在风险)4. 2＞产品和服务实行质量监控3. 2How to ensure that a company consistently maintains qualitv control standardsA: first the company should build an independent quality control system which can monitor the implementation of quality control at any stage of the production and can report the results directly to the board. Second the company needs an incentive system to encourage and reward the employees who meet exactly the quality control standards and punish those who fail. Third the company should ensure that everyone in the company knows the importanee of quality control and should keep their employees in mind that their company needs their devotion to the consistent maintenanee of quality control standards・重要性：only with goods and services of high quality can a company maintain its enduring and loyal customers and attract more new customers/ stay ahead in competition as well as in the market /meet requirements of the quality of products How to monitor： a special department should be set up to super vise and examine regularlytechnical experts should be invited•员工＞员工进言献策(如何制定、如何评价)2.1＞积极性高的员工2.3The importance to a company of having well motivated staffA: first a company consists of individuals whose morale is crucial to the image of the company. It's hard to believe that a compa ny full of low-spirited employees can have better performs nee that the one staffed with well motivated employees. Second, well motivated staff often work hard think creatively and are willing to shoulder more responsibilities, all of which are exactly what the company need to develop itself further. Well motivate staff can also help create a sound environment of mutual help and mutual un d erst a nding within the compa ny and stimulate their colleagues' morale, which will defi nitely improve the efficiency of the company. Therefore it's very important for a company to have well motivated staff.＞调动员工积极性4. 4Staff Management: how to achieve and maintain high motivation among a workforceMotivating Employees: Employees tend to be more satisfied with their jobs if they are provided (1) compensation that is aligned with their performanee, (2) job security, (3) a flexible work schedule, and (4) employee involvement programs. Firms should offer job security, compensation that is tied to employee performanee, more flexible work schedules, and more employee involvement programs・ To the extent that job satisfaction can motivate employees to improve their performanee, firms may be able to a higher production level by providing greater job satisfaction.＞激励机制鼓励员工发挥才能(benefits、激励措施)2.4＞职业规划3.1Career Planning: how to assess the career opportunities provided by different types of companiesEven after a job is offered and accepted, career decisions must be made・ On-the-job experience may affect the desired path. Aspiring to achieve a position above the present position is natural. The planned career path to that position may involve either a series of promotions within the firm or switching to a different firm. While planning a career path is a useful motivator, the plans should be achievable ・ If every one pla nned to be preside nt of a compa ny, most pla ns would not be achieved ・ This can cause frustratio n. A preferable career path would in elude short-term goals, since some ultimate goals may take twe nty years or longer. The use of short-term goals can rein force con fide nee as goals are achieved.Career Developme nt: the im porta nee of acquiri ng a range of skills throughout your careerAs far as career developme nt is con cerned, it is very imports nt for a pers on to acquire a range of skills ・First of all, when he has a range of skills, he is obviously more competitive than those who dorft and therefore has more chances of promotion.Sec on dly, if you're not satisfied with the prese nt job, acquiri ng a range of skills will make it easier for you to find a job outside your company.In addition, a person with a range of skills is more likely to work his way up to the top of the corporate ladder.In deed, gaini ng a range of skills is esse ntial for career developme nt.＞员工培训外语2・2＞员工健身中心（benefits、如何促进）2. 3＞弹性工作时间3. 1＞公共交通&私人交通3.1＞给员工提供便利3. 3＞高效团队（活动项目、benefits） 3.2＞员工流动率（原因、挑选员工方法）3.4员工到分公司工作（财政激励、需要信息）2.2＞员工到国外工作（如何选拔、准备）4. 1＞员工参加国际会议（如何选拔、准备）4.3＞员工参加商品交易会（利与弊、如何选拔）4.4＞有效规划工作时间4. 2The importance of planning work time effectivelyA: first an effective timetable planned by the company can avoid unnecessary time-consuming work which will have to be done by more staff tha n necessary. Therefore in dividual efficie ncy can be achieved. Sec ond, an effective timetable explai ns in detail every step the staff need to follow to finish the work and the exact time they will spend, which will enable the staff to get clear idea about the time limitation and to finish every step before deadline. Therefore the production or service of the company will go at a fast pace ・•供应商＞代理商高效率2.1How to ensure that agents maintain a high level of effectiveness when representing a company——enhance our agents" awareness that they are parts of the company and what they do and say when represent!ng our compa ny is of great importa nee to the developme nt and ben efits of the compa ny. In this way we can improve our age nt〃s work ethics and give them clear objective・・™train those who are lacking of experienee or skills to improve the level of their effectiveness・-•一build an incentive system in our company to encourage our agents to maintain high level of effectiveness・ Of course those who are unwilling to work hard will be punished or even fired・＞与潜在供应商保持联系3. 4＞与所有供应商建立并保持良好关系4.1股东保持股东信心3.1❖项目管理＞新项目中各部门之间的合作4・2How to ensure inter-departmental co-operation on new projectsA: to ensure inter-departmental co-operation on new projects the first thing we should do is to set up a clear objective among all departme nts. Every one in every departme nt should know exactly what the compa ny will do with these new projects, what the company expects from the new projects and what each department should do during the inter-departmental co-operation. Second, an intra-net should be built in the company so that every department will have the chance to communicate with others about their plans on the new projects ・ In additi on, d if fere nt ideas can be discussed and final decisi on can be made on net. Third, a sound environment of teamwork should be encouraged and special attention should be paid to establish!ng inter-departmental teamwork spirit.＞团队合作4.41 •优点learn from my fellows / get help from them when I'm under pressure / learn to communicate with al 1 sorts of people2.缺点give up some in dividuality/ decision-making takes longer time/doesn，t allow independent thin king3.衡量团队成功与否mutual trustthe first secret of successful teamwork. When members share a trusting relationship, they will feel fress to express their views, understand each other，s capabi 1 ities and 1 imitations, and communicate with each other timely. This helps to bring out the potentials, experienee and creativity of the individual and create good work environment.full co-operationhas a direct impact on the success or failure of the team .When members develop a strong awareness of cooperation ,they wou1d make collective efforts to achieve the common objectives and ensure a higher 1 evel fo quality and workmanship. timely communication and decision making help to improve work efficiency/ The importance of teamwork for the effective management of projectsA: to man age projects in volves heavy workload and requires much of the compa ny〃s en ergy and huma n resource ・ However by using teamwork we can make this complicated work become simple and easy. First when we set up a project-oriented teamwork all members of the projects are united and work in a teamwork spirit・ That means they work more systemically and coordinate more with each other. As leaders we won't worry about the time we will have to waste on the coordinating procedures any more. Sec ond by using teamwork we can create a sound and effective comm un icatio n with the project and monitor the communication between members as well as the communication between boss and subordinates・ Third in a team everyone tries to help others in their work and a lot of problems can be solved quickly after they occur. The managers can thus save the energy and time for trouble-shooting・＞资助教育项目（提升知名度、进展和结果的监控）3.3The importance to a company of sponsoring well-known personalities from the arts and popular cultureA: In many cases personalities from the arts and popular culture are the idols for the public and they are what we call stars who can have great influe nee on the public's opinion because people are kee n to know what their idols are weari ng using or buying and then try to follow suit. That is to say if you sponsor well-known personalities to promote your products or services you will very much likely to attract more customers and persuade them to buy your products・ Therefore it is very important for a company to sponsor well-known personalities from arts and popular culture.＞评价和选择新项目4.2How to evaluate and select new productsA: the evaluation and selection of new products should be based on two aspects. First, we can evaluate and select new products according to their performances in market・ We can carry out an investigation on how customers like these new products・ The results can be used to help to establish the guideline under which new products are evaluated and selected. Second, we can make a trial purchasing of the new products and test their qualities to see if they meet our demands・ If the result of the test is fine then we just go ahead to make large orders with the producers and if not we just stop and won't suffer any loss.♦沟通＞内部不同部门之间建立有效工作关系2. 4How to achieve an effective working relationship between different Departments within a companyA: first we should try out best to create a team spirit within the company and between different departments so that members from different departments can know the importance of team work and share the identity that what they are doing now is not just for their own departments but for the well-being of their company. This way there will be a sound environment of mutual help and mutual trust between different departments which can help all members to work effectively. Second company should do something to help people from different departments to understand and communicate with each other. For example we can hold mon thly gatheri ng in which every one can have the cha nee to know each other,speak to each other and share their experienee in work so that they will work in a spirit of shelving differences while retaining common ground・＞公司内部信息有效管理3・2＞告知员工公司政策和计划4.1＞公司内部有效的交流沟通体系4. 3❖营销＞选择公司做广告2. 2How to select a suitable agency to handle a company's advertisingA: three points should be considered in order to select a suitable agency. First, the selected agency should be familiar with the character of the products which the company wants to advertise so that the best features of the advertised products of the compa ny can be dem on strated by the advertiseme nt・ Sec on* the agency should have profo und kno wledge in desig ning producing and publishing advertisement which is not only a kind of art but also an important marketing method. Third, the selected agenev should have the strong ability to combine the aesthetic (美学白勺、审美白勺) presented by the advertisement with the need of the company to promote products.have good track record and a good reputation (ensure profound knowledge in designing，producing and publishing advertising・size of the agency face to face communication(whether familiar with features of the company and products)＞推出新产品和服务有效利用媒体4. 3How to make effective use of the media when promoting a new product or serviceA: first you should ensure that the media you are going to use knows the importance of promoting a new product or service for you. Let them know the quality or function of your product or service and demonstrate to them that your product or service is really good and suits the need of the public so that they will spare no efforts to help you promote the product or service・ Second think about the suitable type of media you'd like to use・ If you are to present to the whole world your new product then use the inter net and if you just want to sell your products to the local people you can select the local n ewspaper or other local media. This way you can control the money you spend on the advertisement and thus make more effective use of the media you choose・[Promoti on] promoti on serves as an opport unity to exchange informati on or details of the product or service not only fou the company but also for the consumers.＞确保招聘广告有效3・4＞广告标语（推广品牌和产品）4.1❖财务＞削减成本2. 4How to identify ways of reducing costs in a companyA: first we can hold a meeting within the company and ask every member attending the meeting to discuss openly where they think the costs originate and how to reduce the costs・ Afterwards we collect the feedback and carry out the research on it to see if our staff's opinion is true. If their opinion reflects the current situation then we set out to list every possible way of reducing costs and follow it to reduce our costs・ Second, as top leaders we should ask department managers to create a diagram showing clearly the exact procedures of their tasks and check every procedure to see if there is extra cost and to decide how to solve it. Third we can learn from other companies" experienee of reducing costs and check if there is any similarity between us and those companies in reducing costs・ Their ways will probably become great helps for us.—Set up a system in which staff members could work effectively /make best use of their talents and skills z thus will reduce the labour costs—preve nt any waste of materials in productio n, by updating equipme nt and tech no logy…improving management efficiency ( to reduce the overheads of a company by simplifying some procedures of doing busi ness)＞新产品定价2・3How to ensure that price levels for new products are set appropriatelyA: first we should consider the cost of our new products before we put them into the market・ The price level we set should at least in elude all the cost and in vestment and make us gain some margins. Second we should carry out an inv estigatio n or market research in the target market to see what price level can be accepted by our potential customers. We will also have to study the consumer's habits and the popularity of our new products in the target market. Only through these comprehensive investigations can we ensure the appropriate price levels of our new products.＞合理定价策略3・2＞评价新技术的成本效益4. 3How to administer staff budget effectively(人员预算)A: staff budget refers to the company's expenses on recruitment and management of human resources・ To administer it effectively we should first make a set of guidelines under which every activity involving staff recruitment or management is to be reported and planned in detail so that the cost of these activities will be under the administration of the people concerned. Sec ond we can in troduce a simple and realistic corporate culture to our compa ny so that every one of our company knows well the importanee of cost-cutting especially in staff budget・ Third members in charge of staff budget administration should be open with other members ・ They should explain in detail where the budget goes why the budget is cut or expanded and what company can expect from the budget・♦战略规划＞控制公司扩张2.1How to decide when it is the right time for a business to expandA: you should check the curre nt status of your compa ny includi ng the capital you own the tech no logy you apply and the human resource you have・ As we all know money is an important factor in business expansion. So make sure that you have eno ugh money for your expa nsion. Ano ther importa nee factor is technology and adva need tech no logy can help you in your expansion because it will provide you with decisive driving force and enhanee the efficiency of your business・ You will also need qualified staff who will shoulder more responsibility and are willing to meet the challenges resulted from your expansion. When you find your business meets the above three criteria go ahead and expand yourself.＞公司是否上市2. 2＞租用或购买公司场所2. 3How to decide whether to purchase or rent company premisesA: first we should see to it that we check the financial situation of our company before we decide whether to purchase or rent company premises・ As we all know we will have to spend much more money in purchasing premises than renting them. Therefore we should check our compa ny's financial situatio n to see whether we now have eno ugh money to purchase premises. Any ignorance of current financial situation will break company's cash flow or even undermine the company's normal production. Second we should ask ourselves the aim that makes us purchase or rent premises・ Do we want to set up our headquarters for a long-term investigation which will defjnitely need us to purchase buildings or just build a branch for a short-term project which requires only some rented houses?After all these careful studies we can make our decision.＞公司内部完成有效变革3. 3＞定期更新技术设备3. 3【新增】•工作环境1＞树立企业形象(image) 增强凝聚力、改进生产效率(more productive and efficient) 提髙竞争力(enhance competenee)、bring out individual creativity2^ consider health and safety when planning workplace layout (规划工作场所布局) 3、create appealing working environment take appropriate use of space (make the best use of space and respect the privacy of our staff members) amount of light(consider how much lighting and what type of lighting is needed to work more efficiently and effectively) consider health and safety, calculate future growth and space needs4、隐患telephone cords and computer cables/5、措施wiring on the desks should be arranged neatlyreinstall the switch to prevent tripping accidentpost some noticeoffer training programmers and acquaint their employees with work safety rules and regulationsmust be given safety information and accident prevention instructions6、如何让员工对健康与安全方而形成负责任的态度4.4How to develop a responsible attitude among staff to the health and safety requirements of a companyA: first we should let our staff know the importanee of the health and safety requirements which are not only connected closely to the well-being of the company but also the well-being of the staff themselves・ Required by law the health and safety requirements play an important role in protecting individuals against any possible harm during the work. Any failure to meet these requirements can lead to the loss of property or even lives・ Second we can build an incentive system to reward staff who have resp on sible attitude and punish those who do not. This way we can relate our staff's attitudes to their in dividual in te rests and then help them or force them to develop the right attitude・•商业道德1、p lace high priority on business ethics(their decisions can affect society/they have responsibi1ity to their customers, employees, stockholders and creditors/develop the company" s image and earn the trust of ...)2、衡量企业绩效workplace ethics 职场道徳 / social responsib订ity / integrityMeasuring company performance is not just a case of looking at turnover\ profits and dividends. We should also evaluate it in terms of workplace ethics. Code of ethics is the core of company culture and is an important tool for companies striving for longterm prospects and growth・Because workplace ethics inspire communication between employees, al low for respect to be extendod to each person within the organization,and promote customer relationship that are based on honesty and integrity(诚信).Business activities can have social impacts- Companies have the social responsibi1ity to protect the environment.We should also see if companies have tried their best to mitigate(减轻、缓和)their own environmental impacts, for instance, to see if they have tried their best to minimize waste in their operations and efficient management of resources・Besides these (on top of that), it's also important to exam ine if the compa ny has con ducted their business with integrity and in complianee with applicable 1aws and regulatory requirements.•人员招聘/ How to ensure that the best candidate for a post is selectedA: duri ng the selectio n we should pay atte ntion to the can didates7 quality and attribute ・ Quality refers to the can didate's ability to conduct his or her future work. Duri ng the in terview can didates will have to be asked to dem on strate their ability to solve problems and deal with emergencies・ In addition the other important factor should also be considered・ That is the attribute of the can didate. It has somethi ng to do with the can didate's character and value. Those whose value is in the conf lict of the compa ny's ethics will not be con sidered as best can didate eve n if they dem on strate remarkable ability in their work.丁 How to fill a key vacancyproduci ng an accurate job descripti on of what it would like the successful can didate to do. From this, it can then produce a profile of this ideal candidate, which is a list of skills, experienc© attributes and so on.—decide on the best recruitme nt method to capture a can didate with this profile. This might be an in ter nal advertiseme nt or an exter nal advertiseme nt in a n ewspaper, on the In ter net say, eve n an age ncy or perhaps a headh un ter.——the advertisements are then placed or the headhunter con tacted and a list of can didates will be the n draw n up to be put through the company〃s recruitment processes・ This might be interviews, psychometric tests or even hand-writing analysis・ This will then produce the ideal candidate for the company.--一The company will then have to negotiate terms with this candidate and, hopefully, this will result in terms which are both affordable for the compa ny and attractive eno ugh to get the can didate they want.•产品推广—About your ideal kind of employerWell, for me, I would like to join a company where there are well —developed training programs for young people. After all, money is not higly prioritized for some one fresh from school. Rather, gaining experie nee and qualificati on would be more imports nt.—About the place where you work or studyI am a student in the Renmin University and I study finance in the School of Finance. What I am most proud of my university is the prestige, which has been built over years with joint efforts from the school administration, professors and scholars as well as from business owners・…—How important you think imports are for people in your countryNeedless to say, imports play an essential role in economic development of China・ In 1980s, China has just started the open-door policy and imports and exports started to become more dynamic. There are three significant aspects impacted by imports・ The first one is in culture. Imported TV programs from Japan, US and some European countries brighten up the TV screens. The earliest ones include A Xin, produced in Japan ,which is a biography of a tenacious woman named A Xin, who thrived the ups and downs in her life through hard-working・ Another one ,Man from the Atlantis, produced in the US, is a science fiction.The 2nd aspect is in commodities ・ Brand names such as Maxim, a French brand, and McD on aid's, the fast food chain, entered the Chinese market. Later on, a lot of other well-known big names followed suit.Lastly, new technologies in car—making, information technologies were also imported initially, though numerous solutions and innovations have been developed locally by Chinese later on ・—What you think the advantages are for people in your country of spending time working abroadWorking abroad offers a variety of ben efits to people in gen eraL in eluding the Chin ese ・Firstly, it allows people to get a global vision, which is an assets nowadays, when globalisation is taking place at a rapid rate. Specifically speaki ng, it is not un comm on to find foreig n compa nies in China or doing busi ness with Chin ese counterparts. A global perspective will certainly help communications among multi-national team members・Sec on dly, people can sharpen their En glish language skills. Needless to say, En glish is the worki ng Ian guage in the world and working in another country enables people to get more exposure Ianguage—wise. It is obvious that the workers would use the Ianguage to serve a purpose in their job, rather than learning it from a text book. Such practice of Ianguage will certainly polish their English・Last but not least, people may un d erst a nd differe nt cultures better ・ Whe n living and worki ng abroad, people have an opport unity to closely observe the local way of life, to be more exact, how people handle their daily tasks and how they do so differently between cultures・ Something as simple as cutting a grape fruit could demonstrate such a differenee.—Whether you think the use of mobile phones for business is always positive in your countryGen erally, mobile pho nes are quite useful in daily work. As known to all, people send text message, excha nge emails and check maps on cell phones, which come in quite handy. However, I wouldrTt say it is ALWAYS useful. A case in point is that when people attend meetings , they get distracted by the messages on their cell phones, not to mention phone calls which are not urge nt nor importa nt・ Besides distracti on, it in creases stress for cell phone users ・ People are on call all the time, which resulted in a dim line between life and work. By that I mean, employees are always on the work mode・Gradually, stress may lead to reduced productivity.— How important you think Ianguage training will be in your country in future 这道题很不容易答出彩，大多数人都去说成英语（论。
bec商务英语高级口语考试(合集13篇)
bec商务英语高级口语考试（合集13篇）bec商务英语高级口语考试第1篇well 做好充分准备是成功的基本保障，这包括对考试风格，模式，题型和最新动态的熟悉，更包括大量的，有针对性的口语练习。
但必须指出一点，准备的过程不应是背诵的过程。
很多考生对自己在面试中的表现感觉良好，最终却对自己出乎意料的低分大吃一惊，百思不得其解，其实原因很简单：考官对考生背诵事先准备好的答案很反感，尤其当他/她听到同一种答案被很多考生重复使用时，那种令人作呕的感觉可想而知。
在考官看来，Using a prepared answer is similar to cheating! 所以给准备雅思考试的考生一个忠告：Over prepared is often as harmful as underan easy but concentrated state of 心态对于任何事的成功都是至关重要的，语言测试，尤其是一对一的口语测试更是如此。
良好的心态可以使人超水平发挥;糟糕的心态却可以让人遭遇滑铁卢。
在以往的雅思考试中，相当数量的考生是因为心态不好，主要是过度紧张导致失利的。
应该说适度的紧张还是有益的。
我们应该充分重视雅思口语考试，但没有理由惧怕它。
调整心态，放松心情的几种方法：1)尽量把参加雅思面试想象成拜访一个朋友，而那个朋友有一些问题不明白，需要向我请教。
2)面试前一晚一定要睡个好觉，考前一餐不要吃得太饱，当然也不能空腹。
3)进入面试房间前做几次深呼吸，然后告诉自己：既然我知道自己英语说得不错，别人也应该知道。
4)把对方想象成考生，把自己想象成考官，当然该回答的问题还是要认真回答。
5)如果知道自己的英语口语不太好就更没必要紧张了，紧张又不能帮我提高成绩，不如彻底放松，奋力一搏，说不定就能达到柳暗花明的效果。
on your English instead of your 考官在考察我们的英文而不是我们的思想，没有必要为了一个我认为“闪光”的思想强迫自己说那些说不清的英文句子，重要的是把我有把握的英文说清楚。
BEC高级 Useful Terms总结(Unit1-6)
BEC Useful TermsModule 1Radio sales (marketing)Entitlement Generation [權利世代]the group born between 1979 and 1994 who believe they are owed certain rights and benefits without further justification. Example: The entitlement generation expects higher salaries, flexible work hours, and ample time off.Twenty-somethingBreak one’s back尽最大努力Bury themselves in a cubicleNew recruitsFlip side (opposite side/negative side)School leaverA snapshot of a candidatePersonal summariesPre-course experience (pre-session)Back office teamPilot projectVerbal commendationModule 2Acquisition (收购):The act of contracting or assuming or acquiring possession of something e.g. "the acquisition of one company by another”, which involves transfer of ownership from one organization to another.Related Expression: Merger & Acquisition (并购)；Software solution/software solution package （软件解决方案套件）SAP (System Analysis and Program Development): a German software development and consulting corporation, which provides enterprise software applications and support to businesses of all sizes globally. Headquartered in Walldorf, Germany, with regional offices around the world, SAP is the largest software enterprise in Europe and the fourth largest software enterprise in the world as of 2009. The company's best known product is its SAP Enterprise Resource Planning (SAP ERP) software.ERP (Enterprise Resource Planning/企业资源计划/综合商业管理系统): an integrated computer-based system used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. Built on a centralized database and normally utilizing a common computing platform, ERP systems consolidate all business operations into a uniform and enterprise-wide systemenvironment.How do you stay at the top of the heap in the business software game? (a position superior to everyone else, e.g. She fought her way to the top of the heap and means to stay there) How do you gain an edge over rivals in the business software competition?Blockbuster: Something, such as a film, a product or a book, that sustains widespread popularity and achieves enormous sales, e.g. 1) Hong Kong blockbusters swept the major prizes of Taiwan's 42nd Golden Horse Film Awards，considered one of the top awards events of the Chinese-language film industry. 2) What will be the next high-tech "blockbuster" product?In finance, organic growth is the process of business expansion due to increased output, sales, or both, as opposed to mergers, acquisitions, or takeovers. Typically, the organic growth rate also excludes the impact of foreign exchange. Growth including foreign exchange, but excluding divestitures [财产、权利等的剥夺] and acquisitions is often referred to as core growth. divestedOrganic growth is growth that comes from a company's existing businesses, as opposed to growth that comes from buying new businesses. It may be negative.有机增长（Organic Growth）指的是企业通过内部的改造、革新、挖潜、激励提高竞争力，扩大市场占有率，取得可持续的增长，也就是我们常说的企业的造血功能，而非靠体外输血。
【2018-2019】商务英语考试BEC高级口语经验小结-word范文 (4页)
本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！== 本文为word格式，下载后可方便编辑和修改！ ==商务英语考试BEC高级口语经验小结我在北外考场以口语考官的身份，考差了14对、28人的高级口语。
下面是一些点评。
问过姓名之后，就是Where are you from?这道题，我的考场都是正确反应：I am from Sichuan, China.其它考场有的人说I'm from Ren Min University.答成了自己的学校。
第一部分有两套题，其中那个第一套题和去年一样，没有变化：Work or Studies:- What you find most interesting about your job or course- About your future career plans- Why you decided to learn English- About your ideal kind of employer *- Why you chose your particular career- About the place where you work or study. *其中画有*的题目有的考生没有理解。
ideal kind of employer不一定需要考生是有工作的，因为它在问“你理想的雇主具有哪些特点”，即使是在校生，也可以发表自己的意见、有的可说; 学习或工作的地方，有的人没有思路，有的人有思路但是调理不清楚,用词也没有注意到质量。
下面是比较好的答案：- About your ideal kind of employer *Well, for me, I would like to join a company where there arewell-developed training programs for young people. After all, moneyis not higly prioritized for someone fresh from school. Rather, gaining experience and qualification would be more important.其中 In my opinion, opinion的发音有的人读错，重音、卷舌音乱来;As far as I'm conerned有的人说成了 as far as I am concern, 这也是错的。
BEC口试总结完整版[1]
![BEC口试总结完整版[1]](https://img.taocdn.com/s3/m/8292e966be1e650e52ea99b2.png)
口试总结完整版口试总结06121．完美做好第二部分互动－notes的字写大写清晰2．记住对如何点，especially第三部分，务必务必进行原因的分析，整个BEC的考试即是对所述的点进行原因分析的过程；3．回答问题过程中尽量不要复述原题的内容，可用so、it之类的替代词进行替代――因为复述往往会出现错误，并且浪费时间；4．一些常见的错误表达：1）facilities虽然字面的意思为设备，但其实际的意思为“a system that makes a particular activities possible”、“a place or building for a particular activity”，因此，其意思为配套设施，如大学的facilities指图书馆、操场等。
2）慎用famous，最好用well-known；3）always not为错误表达法，用never;4）We can through…we must according to…the staff must to know为错误表达法，因为情态助动词后只能跟动词原形，不可跟介词或不等式。
5.下列词汇的发音应该非常注意：（老是有些人屡教不改）image applicant competition competitive口试总结06061．下列单词发音许多学员读误(拼错或重音错误)think读成sink；representative，image，mutual，client，potential，luxury, bonus; premise;candidate, scheme, content (n.), corporate (a发音为【i】)，enthusiasm, subcontract, reliability, applicant, appropriate2. 下列几组词发音或意思混淆value—cost; capital—cost; display—exhibition; staff—employee; internet---intranet;corporate—cooperate; I can’t agree with you more.--- I can’t agree with you any more.3. Part III围绕两个点展开讨论，You must give reasons for your opinions and decisions. 除了两个大点外，不可再自行加题外的点；另切记：该部分务必“点对题原因分析对点”。
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第一项：询问个人信息本项考试的时间：3分钟左右。
本项考试的形式：由考官逐个向考生提出问题，考生进行回答。
本项考试内容：涉及个人信息的诸多方面，考官的提问更是千变万化，但一定设计个人信息的某个方面。
通常，为了核对考生资格，考官会问以下问题：What’s your name?/can you spell your family name?/can you spell your surname?/ what’s your number? 回答范例：My name is Ray. That’s R-A-Y, Ray.本项考试的目的是：考官借助于对考生个人信息的提问，核对考生考试资格，并通过与考生之间的交流，考察考生的发音，语法和用词。
本项考试从难度上来说是口语三项考试之末，但由于其为考试第一项，所以考生在本项中留给考官们的印象至关重要。
考生们必须认真对待。
考生在本项考试中必须做到：1．克服考试开始时的紧张情绪。
方法：提前进入考场，适应考场环境。
了解考试模式，进行模拟训练。
2．听清考官所问之问题。
若没有听懂，可以要求考官重复其问题。
方法：使用I am sorry but could you repeat your question?/I beg your pardon, Madam(Sir)?等句型。
3．全面地回答考官提出的问题，不能跑题。
实用技巧：A. 对于考官提出的特殊疑问句，首先使用单词、词组或句子给予明确的答复。
然后阐述理由。
B. 对于考官提出的一般疑问句，首先答复yes或者no，然后阐述理由。
C. 对于考官提出的选择疑问句，方法同A。
4．不要与另一位考生交流，不要干扰另一位考生的答题。
5．有时由于时间问题，考官有可能非常简单地进行本项甚至打断考生的答题，这考生的临场表现没有任何关系。
出现上述情况，切忌紧张。
Part One (interviews)In the first part of the test the interlocutor addresses each candidate in turn and asks general questions. Candidates will not be addressed in strict sequence. This part of the test lasts about three minutes and during this time, candidates are being tested on their ability to talk about themselves, to provide personal information on their home, interests and jobs, and to perform functions such as agreeing and disagreeing, and expressing preference.General ProcedureExaminers’ greeting and self-introductionCandidate’s names and hometownsMarksheets requiredQuestions for referenceCan you tell me about yourself?Can you tell me about your hometown?Can you tell me about your friends?Could you tell me about the facilities in your hometown?Could you tell me about your reasons for learning English?Could you tell me about your interests outside college or work?Could you tell me about your ambitions for the future?Could you tell me why you chose this type of work?/these studies?Could you tell me how much you use English at work?/in your studies?Could you tell me what you like best about your work?/studies?Could you tell me what you like least about your work/studies?Could you tell me how important you think English is in business life in China?Could you tell me how important you think imports and exports are to China?Could you tell me what effect you think technology is having on business life in China? Could you tell me what effect you think advertising has on people in China?Could you tell me how working life is changing in China?Could you tell me how important you think the tourist industry is to China?Can you tell me about your reasons for choosing your profession or studies?Can you tell me what you hope to achieve professionally in the next five years?Can you tell me how important a foreign language is to you in your work or studies?Can you tell me how you relax from your work or studies?Can you tell me what you would like to change about your work or studies?Can you tell me whether you would like to work or study in a foreign country?Can you tell me which foreign language you think will be most important in the future for business in China?Can you tell me what you think is the biggest change in working life in China?Can you tell me how important you think it is for people who work in business in China to be familiar with information technology?Can you tell me which professions are most useful for China?Can you tell me how people’s attitude s to work are changing in China?Can you tell me which you think are the most important new commercial activities in China?Can you tell me a little about your work or studies and1 What you find most interseting about your job or studies ?The significances of your major in society2 Your future career plans? (subjective mood)I wish I could be/haveI wish I could run my own business.advance my education infurther my studies in3 Why you decided to learn English?●Compulsory course●Widely used➢The first language of British ,American ……➢The second language of Indian ……➢The foreign language of the rest world➢One of the six working language of the UN and the largest one➢Two thirds of the world’s mass media broad casts in EnglishIt is because of its importance that we decide to learn it.4 Your ideal kind of employer?➢Wide scope of knowledge➢How to make use of his people➢Professionally competent➢Good at relationship with his people➢Considerate➢Well-connected in the society (social connection)6 About the place where you work or study?The city , university, campus ,environment.Could you tell me1 What you think have been the most significant changes recently in consumerbehaviours in China ( in your country )?➢In the past – prices, durability , quantity➢Now – designs , styles ,quality➢Brand name –famous brand (top , international brand)➢---- from quantitative point of view to qualitative point of view➢-----less attention to ****➢-----people in China are more and more influenced by ****2 How imporatnt you think English will be in the future for business in China ( in yourcountry )? --- the status of English in ChinaDue to more and frequent contacts between China and the rest of the world , English would definitely be more and more important for business in China in the near future, but at the same time , with the development of our motherland , our mother tongueof course will be more widely used for business . ( I doubt that ……)3 To what extent you think consumers in China( in your country ) are influenced by pricelevels of products ?➢More and more influenced by ****➢Less and less influenced by ****➢Instead of ****4 Whether you think most people will work from home in China (in your country) in thefuture ?The answer is positive . in the future , communication . commuteInstead of travelling to theTechnology , network technology.Task-orientedHome-based occupations5 How you think career opportunities are likely to change in China (in your country) ?With the development of science and technology ,some of the traditional trades are disappearing, on the other hand ,some modern trades …….such as IT …….becoming more and more popular . ……likely to shift from …to ….Materials for Your Speaking Test Part OneCould you tell me about your interests outside college or work?Could you tell me how important you think the tourist industry in China?Tourism is a key economic sector in China. In terms of foreign currency it acts as a positive factor and its share in export and the gross domestic product is also particularly important. The development of other branches of the economy is based on the growth of the tourist industry and its impact on the employment rate and on the development of individual regions, where tourism provides a great opportunity to exploit the potential of natural and cultural monuments is very positive.Provide me with the skills I need in global business and equip me with the experience necessary to succeed in the global marketplace. (if you are working now)I’m able to gain experience and obtain skills that t hey may not have the chance to learn in their home country and absorb different values and come to better understand international expectations. (if you are a student)For students, an international education — particularly through life experience — creates an understanding that differences among people can be life-enhancing, and makes the transition into foreign cultures much more successful.Part one（必考题）I am a kind of person who can balance well between my personal life and woke lifeHere you are/ that is okey.(姓) 名：second name /given name西方人选择城市的十大目标：Weather transportation environment housing(pricey/expensive/costly) night life local people（hospitable /friendly/ generous）night lifeLocal governmentJob opportunities, resorts, atmosphere常考题：1. transportationHow did you come here today? How did you travel to the test? Did you come here by bus?Bus / taxi / cab / private car / subway / Tube underground / tramIf you could travel by any form of transport you want, what would you choose? (Why?) Which form of transport would you like to travel by? time / safety / moneyHow do you think you will travel to work in 15 years’ time?How do you think you will travel to work 15 years from now?Ans:It would be fast developing in 15 years time and will cover everywhere in Beijing. It will be really convenient.(2) HotelsWhat kind of accommodation do you usually stay in when you go on holiday?✧hotel/motel/villa/apartment/flat(BrE)/dorm✧city breaks, beach holidayssun-tanned / fast-tanned centerDo you stay in a hotel or an apartment you are on holiday?✧camping camp or tent✧Hitchhiking, hitchhiker (take a gap year)✧Domestic travel✧Sight seeingWhat kinds of facilities do you think hotels ought to provide for business people? (Why?)✧Hi-tech, Local Area Net, internet, database system, fax✧Well equipped conference room,sound-proofmulti-function hallvideo-conferencing, tele-conferencingDo you think companies should pay for their staff to stay in expensive hotels on business trips? (Why? / Why not?)It depends (on the different circumstances).If you fix a deal which is worth $1000000, in that case, your company will pay for you to live…If you go there for only $2, it’s impossible.(3)Job (important )What kind of job would you like to do most? (Why?) What would your ideal job be?What kind of job do you like?Job title Job responsibility Job satisfactionShould companies offer training to staff?(Why? / Why not?)Do you think companies should provide training for staff?✧training→productivity→profit→motivationBut: training→cost money, time, staffopportunity cost internal conflictWould you like to work abroad? (Why? / Why not?)Is the opportunity to work in another country important to you?✧broaden one’s horizon, experience✧…is quite an experience to me.✧…is a real eye-opener culture messenger(4)Training Course (在第2部分和第3部分中非常重要)What kind of training course have you ever taken?Have you ever taken any training course?NewOriental School BEC online training course Computer skill training courseWhat do you think is most important when you choose a training course? (Why?)Location Transportation Duration of course CostFlexibility of trainer Topics covered Materials Follow up advice(5) Future PlanWhat would you like to do after you finish your studies? (Why?)✧go abroad, look for a job, hunt for a job, study further, post graduateWhat are you doing now for the preparation of your future plan?✧knowledge preparation: attend training course✧psychological preparation: be matureimprove interpersonal skillsWhat if you failed to find a job as a…? I am the right person for this job(6) Teamwork（外企应聘必考题）What kind of people do you most like working /studying with? (Why?)✧Honest and have good interpersonal skills diversityWhat do you think makes a good team? What is a good team?Cooperation and friendly atmosphereMutual trustDo you think you work in a good team? (Why? / Why not?)Asking about personal views.1. Why do you study English?2. Why do you want to study business?3. What do you think of some modern methods of payment (credit cards, cheques, banktransfers)?4. What role does the computer play in modern business?5. What are some necessary steps for preparing a business trip overseas?6. Which kind of office would you prefer to work in, cellular or an open-plan office?7. What do you think of international trade?8. How to deal with customer enquires on the phone?9. Transportation: (What is your usual means of transportation? Compare the variousmeans of transportation)10. Health and safety in the workplace (How to ensure a healthy working environment foremployees? What are some health hazards in the office/factory shop? What safety measures should be adopted in the workplace?)11. How to keep a balance between growth and environment protection?12. Radio and TV (What are your favorite/TV programs? Why?)13. What kind of role does advertising play in promoting your products/services? Whichform of advertising is most effective in your opinion?14. What are the required qualities of a modern manager?15. What do you know about flexible time?Ⅲ Business Dialogue1) Negotiating a Job OfferEmployer: would you consider an offer of $56,000 per year?Ms. Wilson: What kind of benefits are talking about?Employer: Our standard package includes health insurance, two weeks vacation anda company car.Ms. Wilson: Are these things negotiable?Employer: Uh…not normally. What do you have in mind ?Ms. Wilson: Vacation time is important to me. I would be willing to give up these other items in order to receive more vacation days.Employer: What an interesting idea, Ms. Wilson. Would you also be willing to accepta cut in initial salary?Ms. Wilson: possibly. What do you have in mind ?2) Employee Pay RaiseBoss: You have done an excellent job this year and we are pleased with the results.Employee: I am glad that you have been happy with my performance.Boss: As a result of your performance, we happy to offer you the position of manager.Employee: Does this title come with an increase in salary?Boss: Yes, it does.Employee: Can you give me the specifics?Boss: Your monthly gross salary will increase by $500.Employee: That sounds fair.3）Asking for a RaiseMr. White: So, tell me: what makes you think we should give you a raise?Miss Small: I’ve got several good reasons. I’ve been here several years, my work has proven to be good, and I’ve noticed that people in comparable jobs getpaid more than I do.Mr. White: Salaries are confidential; how do you know how much money t hese “other people” make?Miss Small: Well, I’ve noticed all the new cars around here, for one thing.Mr. White: Those are company cars provided to the sales staff for their business trips.Also, some employees receive sales commissions. So good salesmen willnaturally earn more.Miss Small: That’s understandable. Well, rather than comparing my salary with someone else’s, perhaps we could talk about my job performance. Surelyyou’ve noticed the extra hours I’ve put in recently? If I were being paid anhourly wage, with the standard time – and – a – half for overtime, I’d beearning much more.Mr. White: I see you point. However, it might be hard to get a raise approved. Profits were down last quarter, and the whole company is tightening its belt, soanything that affects the annual budget is hard to get approved. But I’ll tellyou what I’ll do. I’ll give you a one – time bonus for your recent hard work.And I’ll try to arrange some sort of compensation for any future overtime. Miss Small: That would be very good of you, Mr. White.4）Asking for a RaiseMartin: Mr. Smith, I have been doing some industry research and was shocked to learn that the average salary for a position that is similar to mine pays, onaverage $2,000 more per year than I am currently making.Mr. Smith: What are you basing this information on?Martin: First and secondary research. I hope that you can address this concern immediately as I find it very disturbing.Mr. Smith: Yes, I will. We are very happy with performance and want to continue our good working relationship.Martin: I wish the same. As such, I hope you will seriously consider a pay increase.Mr. Smith: Let me take this up with the Director and get back to you immediately.。