面试商务英语试题

合集下载

商务英语试题及答案大全

商务英语试题及答案大全一、选择题1. Which of the following is not a common business practice?A. Negotiating contractsB. Attending business meetingsC. Playing video gamesD. Networking with professionals答案：C2. What is the most important aspect of business communication?A. Using technical jargonB. Being concise and clearC. Using humor extensivelyD. Speaking loudly答案：B3. In international business, what is the primary purpose of cultural awareness?A. To make jokes about other culturesB. To avoid misunderstandings and conflictsC. To criticize other culturesD. To show off one's own culture答案：B二、填空题4. When writing a business proposal, it is crucial to include a(n) ________ section that outlines the benefits of your product or service.答案：benefits5. In a business setting, it is polite to address someone as________ if you do not know their name or title.答案：sir/madam6. When conducting market research, it is important to gather ________ data to make informed decisions.答案：reliable三、阅读理解题Read the following passage and answer the questions.In today's global market, businesses are constantly lookingfor ways to expand their reach and increase their customer base. One effective strategy is to enter into partnershipswith companies in other countries. This not only opens up new markets but also allows for the sharing of resources and expertise. However, such partnerships require carefulplanning and negotiation to ensure that both parties benefit equally.7. What is one advantage of partnering with a foreign company? 答案：Opens up new markets8. What is necessary for a successful international partnership?答案：Careful planning and negotiation9. What should be the goal of such partnerships?答案：Ensuring that both parties benefit equally四、写作题10. Write a short email to a potential business partner, introducing your company and expressing interest in exploring a partnership.[Your Name][Your Position][Your Company Name][Your Contact Information]Dear [Recipient's Name],I hope this email finds you well. My name is [Your Name] and I am the [Your Position] at [Your Company Name]. We have been following your company's work in [specific field/industry] and are impressed by your achievements.We believe that a partnership between our two companies could be mutually beneficial. Our company specializes in [briefly describe your company's expertise], and we think that our strengths could complement yours in [specific areas of potential collaboration].We would like to propose a meeting to discuss this further. Please let us know if you are interested and available for a call or video conference at your earliest convenience.Looking forward to the possibility of working together.Best regards,[Your Name]答案：(写作题无固定答案，以上为参考模板)请注意，以上内容为示例性质，实际的商务英语试题及答案可能会根据具体的教学大纲和考试要求有所不同。

商务英语口语对话之面试

商务英语口语对话之面试A Job InterviewWords for employers1.Do you know how to fill out the application forms?2.Take all your certificates and other relevant documents with you when you are asked for an interview.3.The Human Resources manager interview each job applicant in person and picks out his prospective employees according to their education, experience and potential.4.If the employer believes that you have the qualifications for the job,you will get it.5.Now we are short handed,so I hope you can start working as soon as possible.Wors for employees1.Miss Zhang works as a part-time editor in a publishing house.2.I am a green hand.3.I will try my best to fulfill my responsibilities.4.I saw a job advertisement outside the restaurant,so I came in to inquire if it is still available.Fashion ConversationConversation 1A:May I come in?B:Yes,please.A:How are you doing,sir?My name is Wu Dan.Ive come to your company for an interview as requested.B:Fine, thank you for coming.Please take a seat.I am Hans Blake,the general manager.A:Nice to meet you,Mr.Blake.B:Nice to meet you,too.Conversation 2A:Excuse me.May I see Mrs.White?B:Yes,I am.What can I do for you?A:Nice to meet you,Mrs.White.Im come here for an interview by appointment.B:Oh,I see,are you Mr.Li?A:Yes,I am.B:Nice to meet you.On my right,this is my colleague,Annie,and my left,Monica.Please sit down.conversation 3A:Nice to meet you here.How come you dropped into this company today?B:My boss sent me here to take some business documents back to his office.I didnt know you were working here.What asurprise.How long have you been doing this?A:Two years or so.B:That is great.Do you have to work the night shift? A:No,in most cases I dont have to unless there is something urgent to deal with.I work five days a week.B:Do you enjoy work here?A:It is hard to say.But Ive to start by working as a trainee before I really become an experienced marketing assistant.Sometimes,I am really under great pressure when it gets busy.B:Take it easy.Im sure you will gain enough experience while working as a marketing assistant.I hope you havent been given much trouble in the job.A:Luckily not.The cilent I meet are generally very friendly and have a good boss.B:Glad to hear that.Conversation 4A:Excuse me.May I see the manager of your store?B:I am the manager.Can I help you?A:Oh,great,I saw a job ad outside your store.I am interested in the job advertised.I am coming to see if there is any opportunity available for me.B:All right.Take a seat,please.Would you like to be a shop assistant or a cashier?A:I can do the work of ashop assistant and I worked part time in a small department store during my summer vocation last year.B:So now do you want a full-time job or part-time job? A:At present,both are OK for me.What do you need most,then?B:Now we really need some part-time workers.You see,our full-time staff knocks off at 5:00 pm,but now we hope to extend the hours to 8:00pm.We need some part-time shop assistants to work 3 hours a day from 5:00pm to 8:00pm.But I am not sure if you are qualified for the job.Since most of our customers are for engners,competence of good comunication in English is necessary here.A:I think I can.I have been learning English for almost 5 years and especially I am fluent at speaking English.Also,I have made some foreigners friends during the experience of learning English.B:That is fine.I think you have the qualifications needed for the job,so I will let you have the job.Does the work schedule suit you?A:It quite suits me.I am free in the evening these days,I will have no difficulty starting at 5:00pm.B:Good.There is only thing to be settled.Ten RMB an houris the maximum we can pay you.Is the rate of pay acceptable to you?A:It seems reasonable.By the way,I can get my earning rasied with a excellent performance,cant I?B:Sure.You will get more if you can invite more customers with your good service.A:I see.I will try my best to do the job well.B:That is good of you to say so.When can you start working? A:How about next monday?B:Ok.Lets make is next Monday. I n the end,you need to fill out the application form.A:Thank you for your kindness,maam.See you next Monday. Conversation 5A:May I see the manager of your company?B:I am.What can I do for you?A:Form your companys advertisement in the TWENTY-FIRST CENTURY,I learn that you are a foreign trade company of good service.I am interested in it.Here is my resume,maam.B:Very good,you majored in International Trade?A:Yes,I will graduate from the Peoples University of China this July majoring in International Trade.Besides,at school,I am a top student.Mireover,both my spoken and written English are pretty good.B:Well,for this position,we prefer experienced employees,Those who have just graduated from university,they are supposed to start by working as an intern for at least half a year.A:I think I m qualified for the job if I can be given the chance.While at school,I once worked as part-time translator in a company and salesperson with a textile company for two years.And I dont mind being paid less from the start;I just want to enrich my experience and competence.B:Good.That is the kind of man we are looking for.By the way,do you like traveling?Our sales representatives need to travel a lot.A:Yes,I do.I like traveling very much.B:Are you willing to work for extra hours?A:Of course,Ill try my best.When can I start working? B:What about next Monday?A:Great.Lets start next week.Thank you,maam.B:Well,see you next monday.Conversation 6A:After graduation,I have been working at the Personnel Department of DDD company.B:As a telecommuncation apparatus company DDD company is very diffierent from our trade company.A:I am good with people and have excellent communication skills.B:Do you think it is a rewarding job?A:Very much so.Conversation 7A:Did you working in a similar position before?B:Yes.I have been with ABC Insurance Company for four years,and before that,I worked with the Pacific surveyor company as claim officer.A:Could you tell me the usual procedures to handle such a case?B:Yes,on the shippers side,when the cargos arrives,all relevant documents will be forwarded to the consignee.Among other things,this party has to check carefully the content of the packing list and weight list.When cargos are found to be damaged of short landed,this party has to call for a joint survey by representatives of the shipping company and theinsurance agent.Based on the survey peport,they will lodge a clam for compensation.A:If you act as our representative what would you do to safeguard our interest?B:I think,first of all,I would ask the consignee to produce survey report on loading,if they cant produce that I would suggest them to refer the case to their shipper. Meanwhile,bad weather vcould be agood excuse to refuse the responsibility.A:Are you able to operate the telex?B:Yes,I used to dispatch telex to shippers and the consignee to inform them of changes of our schedule and other information.A:Now can you tell me if you have a good command of both written and spoken English?B:When I was college,I passed Band Six of College English Test.All the foreign business men Ive dealt with say my English is quite good.A:If you are selected for thie position,you must prepare to travel overseas frequently.B:No problem,I love it.Thank you for granting me the interview.Conversation 8A:Crest Trade House.Can I help you?B:Please get me through to Personnel Department.C:Personnel Department,Mr.Zhang speaking,what can I do for you?B:Im asking about your advertisement for a cashier in todays newspaper.Is it still vacant?C:Oh,I see.May I have your name,please?B:Tis is Zhao Zhiwei speaking.C:Would you like to come here for an interview?Ill make an appointment for an interview for you.B:I certainly would.C:Can you come tomorrow morning?B:Thatll be fine.C:Well look forward to seeing you then.B:See you then.Conversation 9A:What typer of peopke do you work with most effectively? B:I tend to work well with people who are confodent abnd straightforward.Its more difficult for me to be around timid people,because I move quickly and I am decisive.A:What things impress you in your colleagues?B:I admire and work best with people who are of good character and integrity.I also think confidence and enthusiasm is positive in any business environment.A:What are some of the things your supervisor didi that you disliked?B:The only thing I really dont like is to get feedback in front of others.I want to hear good and bad feedback in private,so that I have time to think and react to the issue without other distractions.I believe thats the fair way to improve learning or to change future behavior.A:How do you orgnize and plan for major projects?B:I love to brainstorm a best,worst,and most likely scenario.Then,I set a timetable thats realistic.What I usually find is that some combination of my schedule easliy as these things unfold because Ive already visualized what could happen and how Id react.A:Describe an exoerience when you had to work under great pressure.B:I had to complete an end of quarter report once while I was on the road for two consecutive weeks.The amount of telephoning back and forth was incredible,because I couldt bring my office files with me.Luckily I had a great secretaryand a logical filling system,so we located everything we needed. A:How do you manage your time in a typical day?B:Ive always given priority to work with estabished cilents,because they offer a better risk/return value.The last thing I do is general correspondence,especially internal coorespondence,which I take care of at the end of the day or week.A:Describe a time when you acted on someones suggestion. B:I changed my open office hours because several of my employees found it difficult to visit me except in the early mornings.Conversation 10A:How are you,Mr Wilson?I am Tina.B:Glad to meet you,Mrs.Tina.A:Please have a seat.I know our employment of focer has already given you the information about your employee contract,but Id like to go over the main details again before signing.First,youll be getting a momthly salary.First,youll be getting a monthly salary,with one month paid vacation after one year of service.B:Thats what I undestand.A:Youll be covered by our medical plan while onduty.Since youll be middle-management,youre expected to be available up to 1.5 hours past normal working hours.Any approved time over that will be paid at time and a half,which you can take as salary or time off.B:Exactly my understanding.A:A reasonable number of sick days will be covered by the company.Any extended illness will be convered by insurance.Have you read the other terms of the contract?B:Yes,I have.A:Do you have any other questions?B:Just one.I noticed an item about flex-time.Is that a possibility for me?A:Yes,it is,but youll have to discuss the details with your manager.B:Thats acceptable.A:Good.Now,if youll just sign here,you can start work in 3 days.Rattling OffCreditors have better memories than debtors.Benjamin FranklinMan errs as long as he strives.GoetheIf you get into difficulties,it is not the fault of your parents;you should not be the responsibility onto others,and to learn to learn from it.Bill Gates。

英语试讲材料(商务英语面试题)

英语试讲材料(商务英语面试题)As a candidate for a business English teaching position, preparing a sample teaching material is crucial for impressing the interviewers. The following is a sample English lesson catering to the needs of the business world.Topic: Writing a professional emailLevel: IntermediateObjectives:- To introduce the basic structure and format of a professional email.- To provide useful business English vocabulary and expressions used in writing emails.- To enhance the learners' writing skills in business email communication.Time: 60 minutesMaterials:- Whiteboard and markers- Handout with sample phrases and sentences commonly used in professional emails- A sample email with a few mistakes for correction exerciseProcedure:Step 1 – Warmer (10 mins)- Greet the learners and introduce the lesson topic.- Conduct a class discussion on the importance of email writing skills in the business world.- Discuss the types of emails commonly used in a work setting, including formal and informal emails.Step 2 – Presentation (20 mins)- Introduce the basic structure and format of a professional email, including the salutation, subject line, body and closing.- Provide the learners with a handout of sample phrases and sentences commonly used in professional emails.- Explain proper email etiquette and strategies for organizing the content of an email.Step 3 – Practice (20 mins)- Provide a sample email with a few mistakes for correction exercise.- Divide the learners into pairs and instruct them to identify and correct the mistakes in the email.- Monitor the learners' work and provide feedback.Step 4 – Production (10 mins)- Instruct the learners to write a professional email using the content and strategies covered in the lesson.- Monitor the learners' work and provide feedback on their language use and organization of content.Step 5 – Review (10 mins)- Consolidate the learners' understanding of the lesson by asking follow-up questions and clarifying any confusion.- Provide the learners with a summary of the lesson content and encourage them to continue practicing writing professional emails in their future work.Conclusion:This lesson aims to provide learners with practical skills in writing professional emails, equip them with appropriate vocabulary and expressions, and enhance their overall writing skills. Through this lesson, learners can improve their communication skills in the business world and become more confident and effective in their email writing.。

面试商务英语试题

面试商务英语试题1.尊敬的买家，感谢你的联系，很抱歉的告诉你，eBay只支持通过paypal 支付的付款方式，因为eBay的要求是发货地址必须与paypal 注册地址相同。

它不仅方便，快捷，也是国际通用的支付方式，如果你不想注册一个Paypal账户，你可以尝试使用电子支票，但是我们在接收时可能会延迟15天左右，若给您带来了不便还请多多包涵和谅解！2.尊敬的买家，你好，请不要担心，当你完成订单支付之后，我们的系统已经给你留下好评了，如果你有任何问题，请随时联系我们，谢谢！3.Dear-friend,we are sorry to trouble you,today we are informed that you r item has been detained by customs,and now the item is just out of stock,the factory told us that they will have it in 2 months,so sorry for the trouble to you,what can we do for you now?what about we refund you now?then when we have it we will let you know,you can re-order it,what’s your mind?hope you can understand,anything pls contact us,have a nice day!4,尊敬的买家，对我们给你造成的麻烦，我们感到很抱歉，众所周知，每个国家的尺寸标准都是有差异的，希望你能理解，我们不建议你退回货物，因为它会花费你更多的时间和金钱，如果你能接受它，我们给你30%的折扣，你觉得怎么样？如果你有任何问题，请在第一时间联系我们，我们会尽我们最大的努力来解决问题，使你满意，谢谢。

英语招聘面试试题及答案

英语招聘面试试题及答案一、选择题1. What is the best way to greet someone in a formal business setting?A. Hi, how are you?B. Hello, nice to meet you.C. Hey, what's up?D. Good morning, I'm [Your Name].答案：D2. Which of the following is the correct way to address aletter to a company you are applying to?A. Dear Sir or Madam,B. To Whom It May Concern,C. Dear Hiring Manager,D. All of the above.答案：D二、填空题1. When you are asked about your weaknesses in an interview,it's best to mention a weakness that you are currentlyworking on improving, and then discuss how you are _______ it. 答案：working on improving2. If you are asked to describe a challenging situationyou've faced, you should provide an example that demonstrates your _______ to overcome obstacles.答案：ability三、简答题1. Describe a situation where you had to work with adifficult team member. How did you handle it?答案：In a previous project, I had a team member who was consistently late with their tasks. I approached them privately to understand their challenges and offered to help with time management strategies. We also reallocated some tasks to better suit their strengths. This approach improved their punctuality and overall team productivity.2. What are your long-term career goals, and how does this position align with those goals?答案：My long-term career goal is to become a project manager in the tech industry. This position as a software engineer will provide me with the technical skills and industry experience necessary to eventually take on a leadership role in project management.四、论述题1. Discuss the importance of effective communication in a multicultural work environment.答案：Effective communication is crucial in a multicultural work environment as it fosters understanding, collaboration,and respect among team members from diverse backgrounds. It helps in avoiding misunderstandings and promotes inclusivity. Clear communication also ensures that everyone is on the same page regarding project goals and expectations, leading to better team performance.五、翻译题1. 请将以下句子翻译成英文：- 我们的团队致力于提供创新的解决方案，以满足客户的需求。

商务英语面试

商务英语面试情景对话1、Why are you interested in working for our company?为什么有兴趣在我们公司工作,Because your operations are global, so I feel I can gain the most from working in this kind of environment.因为你们公司的运作是全球化的，我觉得可以在这样一个环境中工作会有最大的收获。

And I'm very interested in your company's training program.对你们公司的培训计划很感兴趣。

2、What are your great strengths?你有什么优点,I'm a fast-learner.我学东西很快。

And I can work under pressure and get along with my colleagues.我能在压力下工作，并能与同事和谐相处。

3、In what specific ways will our company benefit form hiring you?我公司雇用你有什么好处?I have enough knowledge to market the products of your company.我有足够的知识推广贵公司的产品。

So I'm very familiar with this market and have many customers. I think your company will benefit from it.我对这个市场非常熟悉并有许多客户，我认为贵公司能从中获益。

4、What are your salary expectations?你对薪水有什么要求,Shall we discuss my responsibilities with your company first? I think salary is closely related to the responsibilities of the job.我们能不能谈一谈我在贵公司需要承担的责任,我觉得工资应该与工作的责任紧密相关的。

BEC商务英语初级考试历年真题及答案6套

BEC商务英语初级考试历年真题1 The Scientific Approach to RecruitmentWhen it (0) to selecting candidates through interview, more often than not the decision is made within the first five minutes of a meeting.??Yet employers like to (21) themselves that they are being exceptionally thorough in their selection processes. In today’s competitive market place, the (22) of staff in many organizations is fundamental to the company’s success and, as a result , recruiters use all means at their disposal to (23) the best in the field.One method in particular that has (24) in popularity is testing , either psychometric testing, which attempts to define psychological characteristics , or ability￡aptitude testing (25) an organization with an extra way of establishing a candidate’s suitability for a role. It (26) companies to add value by identifying key elements of a position and then testing candidates to ascertain their ability against those identified elements.The employment of psychometric or ability testing as one (27) of the recruitment process may have some merit, but in reality there is no real (28), scientific or otherwise, of the potential future performance of any individual. The answer to this problem is experience in interview techniques and strong definition of the elements of each position to be (29) as the whole recruitment process is based on few real certainties, the instinctive decisions that many employers make, based on a CT and the first five minutes of a meeting, are probably no less valid than any other tool employed in the (30) of recruitment.21.A suggest B convince C advise D believe22.A worth B credit C quality D distinction23.A secure B relies C attain D achieve24.A lifted B enlarged C expanded D risen25.A provides B offers C contributes D gives26.A lets B enables C agrees D admits27. A portion B member C share D component28. A extent B size C amount D measure29.A occupied B met C filled D appointed30 A business B topic C point D affair《The scientific approach to recruitment》，招人的科学方法。

商务英语试卷及参考答案

商务英语试卷及参考答案商务英语试卷一、选择题1、In business negotiations, which of the following is the most effective opening gambit? A. Aggressive posturing B. Passive concession C. Tactical maneuvering D. Bold assertion2、Which of the following is NOT an example of business etiquette?A. Dressing professionallyB. Handling emails appropriatelyC. Maintaining a positive attitude during meetingsD. Cursing in front of clients3、Which of the following best defines the concept of "soft skills" in business? A. Technical abilities related to a specific job B. Abilities to handle interpersonal relationships effectively C. Abilities to perform complex analytical tasks D. Abilities to manage and lead teams4、In a meeting, a colleague starts a tirade about a supplier who has disappointed them. The best way to handle this situation is to: A. Interrupt and redirect the conversation B. Agree with the colleague and pile on the criticism C. Listen patiently andevaluate the supplier's performance yourself D. Remain silent and avoid getting involved5、Which of the following best represents the concept of "win-win" in business? A. A situation where one party benefits more than the other B. A situation where both parties benefit equally C. A situation where neither party benefits D. A situation where both parties benefit as a result of conflict二、简答题6、Please explain the concept of "bartering" and provide a real-life example.61、How can businesses use social media effectively to promote their products or services?611、Describe a challenging business situation you have faced and how you overcame it.6111、What are the primary goals of a business letter? Provide an example of a well-written business letter.61111、What are some common mistakes made in business emails and how can they be avoided?参考答案一、选择题1、正确答案是C. Tactical maneuvering。

商务英语试题推荐及答案

商务英语试题推荐及答案一、选择题1. In business communication, which of the following is NOT considered as a professional behavior?A. Using formal languageB. Keeping the tone politeC. Sending emails with typosD. Maintaining a clear structure答案：C2. What is the primary purpose of a business proposal?A. To introduce a new productB. To persuade the reader to take actionC. To provide a detailed budgetD. To summarize the company's history答案：B3. Which of the following is the most appropriate way to address a business letter to an unknown recipient?A. Dear Sir or MadamB. Dear Mr. SmithC. Dear FriendD. Hello答案：A二、填空题4. The term "B2B" stands for _______, which refers to business transactions between two companies.答案：Business to Business5. In a business context, "ROI" stands for _______,indicating the return on investment.答案：Return on Investment6. The acronym "PPT" is commonly used for _______, which is a presentation tool.答案：PowerPoint三、简答题7. What are the key components of a successful business negotiation?答案：Key components of a successful business negotiation include clear objectives, understanding of the other party's needs, effective communication skills, flexibility, and the ability to build rapport.8. Describe the role of a business analyst in a company.答案：A business analyst plays a crucial role in a company by identifying business needs, analyzing data, and recommending solutions to improve efficiency andprofitability.四、案例分析题9. Assume you are a sales manager of a company thatspecializes in office furniture. You have been approached by a potential client who is interested in purchasing a large quantity of office chairs. Describe the steps you would take to close the deal.答案：To close the deal, the following steps would be taken:- Conduct a needs analysis to understand the client's specific requirements.- Present a range of office chairs that meet the client's needs.- Offer a competitive price and discuss payment terms.- Highlight the benefits of choosing your company's products.- Address any concerns or objections the client may have. - Prepare a formal proposal and a contract for theclient's review.- Follow up after the proposal to answer any additional questions and finalize the agreement.五、写作题10. Write an email to a potential client introducing your company's new line of eco-friendly office supplies and inviting them to a product launch event.答案：[Your Name][Your Position][Your Company][Your Contact Information]Subject: Introducing Our New Eco-Friendly Office SuppliesDear [Client's Name],I hope this email finds you well. I am writing to introduce our new line of eco-friendly office supplies that we believe will align perfectly with your company's commitment to sustainability.Our new range includes paper made from recycled materials, biodegradable pens, and reusable desk organizers. We are excited to invite you to our product launch event on [Date] at [Location]. The event will provide an opportunity to see the products firsthand and discuss how they can benefit your business.Please find the event details attached. We would be delighted if you could join us. Kindly RSVP by [RSVP Date] to confirm your attendance.Looking forward to the possibility of working together.Best regards,[Your Name]。

BEC商务英语(中级)口语模拟试卷120(题后含答案及解析)

BEC商务英语（中级）口语模拟试卷120(题后含答案及解析)题型有：1. INTERVIEWSECTION 1 INTERVIEW (ABOUT 3 MIN)1．What do you like to do during your spare time? /What’s your hobby?How do you spend your weekend?What kind of newspapers or magazines do you read most often?How often do you go to cinema? Do you love pets?What’s your favourite sport?正确答案：I’d like to watch TV or movies/go to the gym/ read novels/...- I always go shopping and have a nice meal with my boyfriend/girlfriend.- I am too exhausted to do anything else on weekend, so I usually just have a good sleep during weekend.- I read Southern Weekly every Thursday, because I think it’s a newspaper with insight.- I like Readers’ Digest very much, and I’ve been reading it since I was in high school.- About two or three times a month, because the visual and sound effects are really amazing!- I seldom go to cinemas, because I can watch whatever I want through the Internet, so why bother?- Yes. I’m a big fun of pets, and I actually have a little puppy. It’s really very very cute.- No, because I’m allergic to their hair.- I like tennis the most, because it gives good practice to every part of the body.- I love golf very much. It’s so elegant and graceful.2．Which level do you hope to reach three years from now?Do you have any plans for further study?Do you have any plans to try another job?Where are you going to live when you retire?Who is your career model? What can you learn from him or her?Have you ever made any three or five year plan for your career?正确答案：- I hope I can be an administrative manager in the middle level of our group.- I’ve decided to work harder so I can be a deputy manager of our department at least.- Yes, of course. The competition is so fierce nowadays, and the knowledge is upgrading very fast.- Yes, I’ll go to a business school to study MBA when I have saved enough money.- Yes. My current job doesn’t match my major at all. I’ll change another job as soon as I get an opportunity.- No. I love my current job, so what I need to do is to learn more about it.- I guess I will still live in this city even if I retire. I am so used to it.- Maybe I’ll move to Hainan, the climate is much better there.- I admire Bill Gates very much, not because he’s rich, but because he has determination and bravery.- x x x is my idol. I hope I can also be a person who makes his contribution to the society.- Yes. I want to be an expert in this field in five years, so there are lots to do if I want to achieve this goal.- No. I am not so sure about what exactly I want to be in the future, so I think I should figure it out as soon as possible.3．Which do you think is the best way to encourage employees?How can you persuade customers to buy your products instead of your competitors’?What makes agood leader?Does any energy waste exist in your company? How do you plan to solve this problem?Are you willing to travel when asked?Can you name some aspects that we should pay special attention to when we have business with foreigners?正确答案：- I think material incentive is the most effective tool to motivate them.- I think most people like being praised.- It’s not an easy question at all, but as for me, I will give them samples to use so they can have a better understanding of our products.- I think good advertisements would be powerful and persuasive, so why not shoot one?- In my opinion, a good leader should be clever, warm-hearted and fair-minded.- I think a good leader must have the charisma so everyone around him or her is willing to act what he or she orders.Yes, some people always leave the office without turning off the lights, computers or air conditioners. I think the best way is to fine anyone who forgets to do the right thing.- I don’t mind leaving for a business once in a while, but if it occurs too often, I’ll have trouble in taking care of my family.- Sure, and I think it’ll be interesting and challenging.Sure. First of all, we must know some basic manners of their country. Then we must make sure that we can understand their language well, and if we can’t, we must find a good interpreter.。

商务英语测试题及答案

商务英语测试题及答案一、选择题（每题2分，共20分）1. What is the most common way to address a business letter?A. Dear Sir/MadamB. Hello everyoneC. To whom it may concernD. Hi there2. Which of the following is NOT a business expense?A. Office suppliesB. Travel costsC. Entertainment expensesD. Personal car payments3. The term "B2B" refers to:A. Business to BusinessB. Business to ConsumerC. Consumer to ConsumerD. Business to Government4. In a business context, what does "ROI" stand for?A. Return on InvestmentB. Risk of InvestmentC. Revenue of InvestmentD. Rate of Interest5. Which of the following is an example of a SWOT analysis?A. Strengths, Weaknesses, Opportunities, ThreatsB. Sales, Workforce, Opportunities, TechnologyC. Strategies, Workforce, Opportunities, TacticsD. Systems, Workflows, Objectives, Technology二、填空题（每题1分，共10分）6. The process of negotiating a contract is known as ________.7. A ________ is a document that outlines the terms and conditions of a contract.8. The term "due diligence" refers to the investigation or audit of a potential investment.9. A ________ is a person who buys goods or services from a business.10. The abbreviation "CEO" stands for Chief Executive Officer.三、简答题（每题5分，共30分）11. Explain the difference between a sole proprietorship anda partnership.12. What are the three main types of business structures?13. Describe the role of a marketing manager in a company.14. What are some common reasons for a company to expand internationally?四、案例分析题（共40分）15. Read the following business scenario and answer the questions below.Company X is a manufacturer of high-quality electronic components. They have been approached by Company Y, a distributor interested in purchasing a large order of components. Company X is considering offering a discount to secure the deal.a. What factors should Company X consider before offeringa discount? (10 points)b. How can Company X ensure that the discount does not negatively impact their profit margins? (15 points)c. What are some potential risks associated with offering a discount to a large distributor? (15 points)答案：一、选择题1. A2. D3. A4. A5. A二、填空题6. Negotiation7. Contract8. Audit9. Customer10. Officer三、简答题11. A sole proprietorship is a type of business owned by one person who has complete control and unlimited liability for the business debts. A partnership is a business owned by two or more people who share the profits, losses, and management of the business and have unlimited liability for the business debts.12. The three main types of business structures are sole proprietorship, partnership, and corporation.13. A marketing manager is responsible for developing and implementing marketing strategies, managing marketing campaigns, and analyzing market trends to guide the company's marketing efforts.14. Common reasons for a company to expand internationally include seeking new markets, accessing cheaper labor, diversifying risk, and taking advantage of cultural or economic opportunities.四、案例分析题15. a. Factors to consider include the cost of production, the company's financial position, the potential volume of the order, and the impact on existing customer relationships.b. Company X can ensure profit margins by analyzing the cost-benefit of the discount, setting a minimum acceptable profit margin, and negotiating terms that protect their interests.c. Potential risks include devaluing the product in the market, setting a precedent for future discounts, and damaging relationships with other customers who did not receive the discount.。

bec商务英语试题及答案

bec商务英语试题及答案BEC商务英语试题及答案一、听力理解部分（共20分）1. What is the main topic of the meeting?A. Product developmentB. Marketing strategyC. Financial reportD. Staff trainingAnswer: B2. What is the reason for the delay in the project?A. Lack of resourcesB. Technical difficultiesC. Poor communicationD. Unforeseen circumstancesAnswer: D3. What is the woman's role in the company?A. Sales managerB. HR managerC. Finance directorD. Operations managerAnswer: A4. What is the man's opinion about the new marketing campaign?A. He thinks it's too expensive.B. He thinks it's too risky.C. He thinks it's too conservative.D. He thinks it's too innovative.Answer: C5. What is the woman's suggestion for improving customer satisfaction?A. Reducing pricesB. Offering discountsC. Enhancing product qualityD. Improving customer serviceAnswer: D二、阅读理解部分（共30分）Passage 16. According to the article, which of the following is a key factor in business success?A. LocationB. CapitalC. ManagementD. Market demandAnswer: C7. What is the author's view on the importance of a business plan?A. It is essential for every business.B. It is only necessary for large businesses.C. It is not important for small businesses.D. It is only necessary for new businesses.Answer: A8. What does the author suggest as a way to reduce business risks?A. Diversifying productsB. Expanding marketsC. Investing in technologyD. Collaborating with partnersAnswer: DPassage 29. What is the main purpose of the seminar?A. To promote a new productB. To discuss industry trendsC. To provide training on leadershipD. To introduce a new management systemAnswer: B10. Who is the target audience for the seminar?A. Business ownersB. ManagersC. EmployeesD. StudentsAnswer: A11. What is the registration fee for the seminar?A. $100B. $150C. $200D. $250Answer: B12. What is included in the seminar package?A. Lunch and refreshmentsB. AccommodationC. TransportationD. All of the aboveAnswer: A三、语法与词汇部分（共20分）13. The company has announced that it will ________ a new product next month.A. launchB. landC. dropD. releaseAnswer: A14. Despite the economic downturn, our sales ________ by 15% this year.A. have increasedB. have decreasedC. have remainedD. have fluctuatedAnswer: A15. The manager asked her team to ________ the project report before the meeting.A. finalizeB. summarizeC. reviewD. reviseAnswer: A16. The new policy will come into ________ on January 1st.A. effectB. useC. practiceD. operationAnswer: A17. The company's profits have ________ significantly due to the successful marketing campaign.A. soaredB. plummetedC. stabilizedD. fluctuatedAnswer: A四、写作部分（共30分）Task 1: Write an email to a potential client introducing your company and its services. (10 points)Dear [Client's Name],Subject: Introduction to [Your Company Name] and Our ServicesI hope this email finds you well. My name is [Your Name] and I am the [Your Position] at [Your Company Name]. I am writing to introduce our company and the services we offer, which I believe could be of great benefit to your business.[Your Company Name] is a leading provider of [industry or service type], with a strong focus on [specific area or service]. We have been in operation for [number of years] and have built a reputation for [key strengths, such as quality, innovation, customer service, etc.]. Our team consists of [number of employees] dedicated professionals who are experts in their respective fields.We offer a range of services, including [list key services], and we pride ourselves on our ability to tailor our solutions to meet the unique needs of each client. Some of our recent successes include [briefly mention any notable projects or clients].I would be delighted to discuss how [Your Company Name] can assist your company in achieving its goals. Please let me know if you would be interested in setting up a meeting or a call to explore our services further.Thank you for considering [Your Company Name]. I look forward to the opportunity to work with you.Best regards,[Your Name][Your Contact Information]Task 2: Write a report on the recent company retreat and its impact on team morale and productivity. (20 points)[Your Company Name][Date]Report on Recent Company RetreatIntroduction:The purpose of this report is to provide an overview of the recent company retreat and to analyze its impact on team morale and productivity. The retreat was held on [date] at [location] and was attended by [number of participants].Objectives of the Retreat:The main objectives of the retreat were to [list objectives, such as team building, strategy planning, etc.]. The retreat was designed to [describe how the retreat was structured to meet these objectives].Activities and Events:During the retreat, a variety of activities and events were organized to [describe activities and their purposes]. These included [list specific activities], which aimed to [explain how these activities contributed to the objectives].Feedback and Evaluation:Feedback from participants was overwhelmingly positive, with many expressing that the retreat was a valuable experience. [Include any specific quotes or feedback]. A post-retreat survey was conducted to measure the impact on team morale and productivity. The results showed that [describe the results, including any improvements or changes observed].Conclusion:The retreat was a success in achieving its objectives and had a positive impact on team morale and productivity. It is recommended that similar retreats be organized in the future to continue fostering a positive work environment and enhancing team collaboration.[Your Name][Your Position]请注意，以上试题及答案仅供参考，实际BEC考试内容和格式可能有所不同。

商务英语试题库及答案

商务英语试题库及答案一、选择题1. In business communication, which of the following is NOT considered a formal salutation?A. Dear Sir or MadamB. To Whom It May ConcernC. HelloD. Yours sincerely2. When discussing a business proposal, it is important to use clear and concise language to:A. Show off your vocabularyB. Avoid misunderstandingsC. Impress with complex sentencesD. Demonstrate your knowledge of jargon3. What does the acronym "B2B" stand for in the context of business?A. Business to BusinessB. Business to ConsumerC. Business to GovernmentD. Business to Industry4. If a company is described as having a "vertical integration", it means that the company:A. Merged with another companyB. Consolidated its operations within a single industryC. Outsourced its productionD. Expanded into different industries5. Which of the following is an example of a non-verbal communication in a business setting?A. Sending an emailB. Making a phone callC. Shaking handsD. Writing a report二、填空题6. The process of negotiating a contract is often referred to as the _______ phase.7. When a company is looking to expand its market, it may consider _______ into new regions.8. A _______ is a type of financial statement that shows the company's assets, liabilities, and equity at a specific point in time.9. In business, the term "synergy" refers to the benefit that is greater than the sum of the benefits of the parts working separately, which is often seen in a(n) _______.10. The _______ is the person responsible for managing the financial resources of a company, including investments and capital.三、简答题11. What are the key components of a business plan?12. Describe the role of a project manager in a business setting.13. Explain the concept of "branding" in the context of marketing.四、论述题14. Discuss the importance of cultural awareness in international business transactions.15. Analyze the impact of technological advancements on the way businesses operate today.五、案例分析题16. A company is considering entering a new market. What factors should they consider before making a decision?17. A business has been accused of unfair labor practices.How should they respond to such allegations?六、翻译题18. 将以下句子从中文翻译成英文：“我们公司致力于提供高质量的产品和卓越的客户服务。

bec商务英语初级试题及答案

bec商务英语初级试题及答案BEC商务英语初级试题及答案一、听力理解（共20分）1. 根据所听对话，选择正确的答案。

（每题2分，共10分）A. 会议将在下午3点开始。

B. 会议将在下午4点开始。

C. 会议将在下午5点开始。

[答案] B2. 根据所听对话，选择正确的答案。

（每题2分，共10分）A. 客户对产品不满意。

B. 客户对价格不满意。

C. 客户对服务不满意。

[答案] A二、阅读理解（共30分）1. 阅读以下商务信件，回答问题。

（每题3分，共15分）Dear Mr. Smith,We are pleased to inform you that your application for the position of Sales Manager has been successful.Sincerely,John DoeHuman Resources ManagerQuestion: What position has Mr. Smith been offered?A. Marketing ManagerB. Sales ManagerC. Customer Service Manager[答案] B2. 阅读以下商务信件，回答问题。

（每题3分，共15分）Dear Sir/Madam,We regret to inform you that we are unable to proceed with your order due to a lack of stock.Best regards,Jane SmithCustomer Service TeamQuestion: What is the reason for not proceeding with the order?A. The order is too large.B. There is a lack of stock.C. The payment is not received.[答案] B三、词汇与语法（共20分）1. 选择正确的词汇或语法结构完成句子。

商务英语复试题目及答案

商务英语复试题目及答案一、选择题1. Which of the following is not a common business term?A. P/O - Purchase OrderB. B/L - Bill of LadingC. R/O - Receiving OrderD. M/O - Memorandum of Understanding答案：C2. What does "BOP" stand for in international trade?A. Balance of PaymentsB. Bureau of PersonnelC. Board of DirectorsD. Bank of Professionals答案：A二、填空题1. The international trade term ___________ (EXW) means that the seller delivers the goods to the buyer's nominated place.答案：Ex Works2. In a business context, "due diligence" refers to the process of _____________ before entering into a contract or an agreement.答案：careful investigation and analysis三、简答题1. What are the key factors to consider when negotiating a business deal?答案：Key factors to consider include the financial terms, legal implications, market conditions, and the reputation of the counterparty.2. Describe the role of a logistics manager in a supply chain.答案：A logistics manager is responsible for overseeingthe flow of goods from the point of origin to the point of consumption. They manage transportation, inventory, warehousing, and distribution to ensure efficiency and cost-effectiveness.四、案例分析题Read the following scenario and answer the question below:Scenario: A company is considering expanding its business toa new international market. They have identified a potential partner in the target country and are preparing for negotiations.Question: What steps should the company take to prepare for these negotiations?答案：The company should conduct thorough market research, understand the local business culture and legal framework, assess the financial stability and reputation of thepotential partner, and develop a clear negotiation strategythat aligns with their business objectives.五、论述题Discuss the importance of cultural awareness in international business transactions.答案：Cultural awareness is crucial in international business as it helps to avoid misunderstandings, build trust, and foster effective communication. It enables businesses to adapt their strategies to different cultural contexts, ensuring that their products and services are well-received in diverse markets. Additionally, cultural sensitivity can lead to more successful negotiations and long-term business relationships.六、翻译题Translate the following sentences from English to Chinese:1. "We are pleased to inform you that your proposal has been accepted."2. "Please find attached the draft contract for your review."答案：1. “我们很高兴地通知您，您的提议已被接受。

商务英语考试题库及答案

商务英语考试题库及答案一、选择题1. Which of the following is NOT a common business English phrase?A. "Let's make a deal."B. "I'd like to propose a toast."C. "We need to crunch the numbers."D. "I'm not a fan of your proposal."答案：B2. In a business meeting, what does "table" mean?A. To put something on the table.B. To put a topic aside for later discussion.C. To eat at the table.D. To clean the table.答案：B3. What is the meaning of "blue-sky thinking" in a business context?A. To think about the weather.B. To think creatively and without limitations.C. To think about the sky.D. To think about the color blue.答案：B4. If a business person says "We're in the red," what does this mean?A. They are in debt.B. They are profitable.C. They are in a good mood.D. They are in a bad mood.答案：A5. What does "low-hanging fruit" refer to in business?A. Easy-to-reach fruit on a tree.B. Easy-to-achieve goals or tasks.C. Fruit that is difficult to reach.D. A type of fruit that is not ripe.答案：B二、填空题6. When you want to express that a project is progressing well, you can say, "We are on ________."答案：track7. If you need to discuss a problem with a colleague, you might say, "Let's ________ the issue."答案：touch base8. To express that a decision is final and cannot be changed, you can say, "It's ________ in stone."答案：set9. When you want to emphasize that a meeting is important, you can say, "This is a ________ meeting."答案：must-attend10. If you need to find out more information before making a decision, you might say, "I need to ________ my ducks in a row."答案：get三、阅读理解题阅读以下商务邮件，并回答问题。

高职单招商务英语面试考试题

高职单招商务英语面试考试题1、His sister ______ the chess club.（）[单选题] *A. want to joinB. want joiningC. wants to join(正确答案)D. wants joining2、_______, Mr. Smith. [单选题] *A. Here your tea isB. Here is your tea(正确答案)C. Here your tea areD. Here are your tea3、13．—Will you come to my party?—I am not ________ . [单选题] * A．mindB．sure(正确答案)C．happyD．Sorry4、( ) It tells what is going on ___the county and all____the world. [单选题] *A. across; over(正确答案)B. all; acrossC. in; inD.to; for5、94．—Let’s go out for a picnic on Sunday.—________. [单选题] *A．Nice to meet youB．Here you areC．The same to youD．Good idea(正确答案)6、24．I often ask my English teacher some questions ________ e-mail. [单选题] * A．by(正确答案)B．inC．forD．with7、Ladies and gentlemen, please fasten your seat belts. The plane _______. [单选题] *A. takes offB. is taking off(正确答案)C. has taken offD. took off8、The children are playing wildly and making a lot of?_______. [单选题] *A. cryB. voicesC. noises(正确答案)D. music9、My friend and classmate Selina（)running in her spare time. [单选题] *A.likeB. likes (正确答案)C. is likedD. is liking10、The beautiful radio _______ me 30 dollars. [单选题] *A. spentB. paidC. cost(正确答案)D. took11、____ wants to see you. [单选题] *A. Somebody(正确答案)B. AnybodyC. All the peopleD. No people12、77．–Hey! Any idea about learning abroad? --You （)google the College Board to learn the names of college you ____ be interested in [单选题] *A. may;needB. can; might (正确答案)C. will; shouldD. shall; must13、71．How beautiful the shoes look! Can I________？[单选题] *A．try it onB．try on itC．try them on(正确答案)D．try on them14、11．________ big furniture shop it is! [单选题] *A．HowB．WhatC．What a (正确答案)D．What an15、100．The bus can ______ you to the Great Wall. [单选题] *A．leaveB．take(正确答案)C．changeD．spend16、Once you get on the road, here are some traffic _______ to remember. [单选题] *A. problemsB. positionsC. rules(正确答案)D. points17、Nick got out of bed and _______ a shower. [单选题] *A. practicedB. took(正确答案)C. didD. made18、Sam is going to have the party ______ Saturday evening. （）[单选题] *A. inB. on(正确答案)C. atD. to19、_____ Lucy _____ Lily has joined the swimming club because they have no time. [单选题] *A. Not only; but alsoB. Neither; nor(正确答案)C. Either; orD. Both; and20、John and Jack had looked for the key, but _____ of them found it. [单选题] *A. noneB. neither(正确答案)C. bothD. either21、We need a _______ when we travel around a new place. [单选题] *A. guide(正确答案)B. touristC. painterD. teacher22、The（)majority of the members were against the idea. [单选题] *A. substantialB. enormousC. considerable(正确答案)D. overwhelming23、40．Star wars is ______ adventure film and it is very interesting. [单选题] * A．aB．an (正确答案)C．theD．/24、41．—________ do you take?—Small, please. [单选题] *A．What size(正确答案)B．What colourC．How manyD．How much25、It’s raining outside. Take an _______ with you. [单选题] *A. cashB. life ringC. cameraD. umbrella(正确答案)26、Mary wanted to travel around the world all by herself, but her parents did not _______ her to do so. [单选题] *A. forbidB. allowC. follow(正确答案)D. ask27、The sun disappeared behind the clouds. [单选题] *A. 出现B. 悬挂C. 盛开D. 消失(正确答案)28、It is reported（）three people were badly injured in the traffic accident. [单选题] *A. whichB. that(正确答案)C.whileD.what29、Across the river（）. [单选题] *A. lies a new built bridgeB.lies a newly built bridge(正确答案)C. a new built bridge liesD.a newly built bridge lies30、It _____ us a lot of time to do this job. [单选题] *A. spentB. madeC. took(正确答案)D. cost。

商务英语面试

Wang = W; Mr. White = MW: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager, right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in GZ.M: Really? That’s good. Then you must know something about our company?W: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, c an you tell me which university you attended?W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English?You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chief responsibility there?W: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager –responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson?W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my abilities. My current annual income at United Butter is 150 thousand. But, er, …could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But …to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.M: Goodbye.1. Can you tell us something you know about our company?(Why do you want to work for us?)2. Which course do you like best in school?3. Could you please tell us something about strengths and weaknesses?4. What is the most important during working?5. Why did you quit your last job?(Why do you want to change your job?)6. How do you spend your leisure time? ( What are your hobbies?)7. What are your salary expectations?(How much salary are you expected?)8. Would you like to work alone or work in groups?9. Could you tell us something about yourself in two minutes? Go for it(How would your friends or colleagues describe you?)10. Do you have any experience working as…?11. Why do you think you have the ability in development and research?12. How do you normally handle criticism?13. How do you handle your conflicts with colleagues when working?14. What makes you think you would be a success in this position？(Why do you think we should employ you?/Why do you think you are worth to us?)15. If we hire you,how long will you stay with us?16. Can you tell us something about your achievements during college years?17. What personality traits do you admire？18. Where do you want to be in five years?19. Could you have a description about your ideal job?20. What is your career development target?。

商务英语考试题目及答案

商务英语考试题目及答案一、选择题（每题2分，共20分）1. The company is expected to release its financial results next month. What does "release" mean in this context?A. To let go ofB. To make publicC. To give awayD. To launch答案：B2. Which of the following is NOT a typical function of a marketing department?A. Product developmentB. AdvertisingC. Market researchD. Sales promotion答案：A3. In a business negotiation, what is the term for a preliminary agreement that outlines the main points of a deal?A. Memorandum of Understanding (MOU)B. Letter of Intent (LOI)C. ContractD. Agreement答案：A4. What does "bottom line" refer to in a financial statement?A. The total revenueB. The net incomeC. The total expensesD. The gross profit答案：B5. If a company's stock is "over-the-counter," where is it traded?A. On a stock exchangeB. Through a brokerC. ElectronicallyD. In a physical location答案：C6. What is the term used to describe a situation where a company's costs are higher than its revenue?A. ProfitB. LossC. Break-evenD. Equity答案：B7. In business, what does "due diligence" mean?A. The process of paying attention to detailsB. The process of verifying all facts in a business dealC. The process of paying debtsD. The process of conducting a thorough investigation答案：B8. Which of the following is NOT a type of business structure?A. Sole proprietorshipB. PartnershipC. CorporationD. Alliance答案：D9. What is the term for the process of selling a company's products or services to customers?A. DistributionB. MarketingC. SalesD. Production答案：C10. In business, what does "to go public" mean?A. To become a private companyB. To start a new businessC. To become a publicly traded companyD. To close the business答案：C二、填空题（每题2分，共20分）1. When a company's stock is listed on a stock exchange, itbecomes ________.答案：publicly traded2. The process of evaluating a potential investment is known as ________.答案：due diligence3. A ________ is a document that outlines the terms and conditions of a contract.答案：clause4. The ________ is the final amount of profit a company makes after all expenses have been deducted from the revenue.答案：bottom line5. A ________ is a financial statement that shows a company's assets, liabilities, and equity at a specific point in time. 答案：balance sheet6. When a company's revenue is greater than its expenses, it is said to be ________.答案：in the black7. A ________ is a formal agreement between two or more parties to do or not to do certain things.答案：contract8. The ________ is the process of identifying, anticipating, and influencing customer needs and wants.答案：marketing9. A ________ is a company that has a single owner who is responsible for all aspects of the business.答案：sole proprietorship10. The ________ is the process of determining the value of a company or an asset.答案：valuation三、阅读理解题（每题3分，共30分）阅读以下段落，并回答问题。

1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。

1.尊敬的买家，感谢你的联系，很抱歉的告诉你，eBay只支持通过的付款方式，因为eBay的要求是发货地址必须与注册地址相同。

5.Dear friend,thanks for your contacting and interesting,but sorry to tell you that we do not ship it to Qatar,as the trade barriers and otherreasons,hope you can understand,if you have any other question please contact us,we will try our best to serve you,have a good time!6.亲爱的买家，很抱歉的告诉你这个颜色的产品已经下架了，但是我们还有其他几种颜色与款式，你要把它换成另一种颜色呢？还是更想要我们退款给你？请尽快联系我们，谢谢。

7.尊敬的买家，很抱歉打扰你，因为你订购的物品中包含有液体电池，不能使用E邮宝运输，该物品已经被海关扣押并退还给我们了，对此情况，我们感到很抱歉，不知道你是想要退款还是我们使用其他方式给你邮寄呢？请尽快联系我们，再次感到抱歉，谢谢！8.Dear-friend,so sorry to bother you,but we have to apologize that for the heavy delivery load,we were informed by the delivery company that the it em you ordered may possibly be lost on the way and now we would like t o refund you to make up your loss,and if you get it later,you can keep it a s a gift,what is your mind?so sorry for the trouble and plsdo forgive us for we cannot control shipping,wait for your reply and than k you for your understanding.9.Dear friend,really thanks for your assistance,and we have sent a request to revision the feedback to you,hope you can change it in 10days,as it will fail over 10 days.and if you have anything pls contact us,sorry to disturb you,thanks again,have a nice time!10.尊敬的买家，感谢你的咨询，但是很抱歉的告诉你，我们不能合并运费，因为运费是根据重量而不是数量来计算的，但是如果你一次性从我们的店铺中购买大量商品，我们可以在商品的价格上给你一个最大的折扣，希望你能理解，有任何需要请随时联系我们，谢谢！1.Dear friend,thanks for your contacting,sorry to tell you thateBay can just support the payment by Paypal for the address we sent item s to must be the same as the address you registered on eBay,It is not only convenient, but also internationally accepted methods of payment.If you do not want to register a Paypal account,you can try to use electronic check,but we may be delayed about 15 days upon receiving,if the inconvenience to you also please bear with us and understanding!2.Hello,dear friend,please do not worry,our system will leave the positive feedback automatically to you after you pay for the order,if you have anything else ,please fell free to contact us,thank you.3.尊敬的买家，很抱歉的告诉你，今天我们得到海关的通知，你的物品已经被扣押了，工厂也要在两个月后才能有货，很抱歉给你造成的麻烦，有什么我们能为你做的吗？我们先给你退款怎么样？等我们有货的时候再通知你，你可以重新订购，你觉得怎么样？希望你能理解。

任何事情都可以联系我们，祝你拥有愉快的一天！4.Dear buyer,sorry for the trouble to you,as we all known,the size standard of each country is different,hope you can understand.We do notrecommend that you return the item back to us ,as it will cost much time and money.If you can receive it ,what about we give you 30%refund?if you have any question,please contact us first,we will try our best to solve the problem to let you satisfaction,thank you.5.尊敬的买家，感谢你的咨询和兴趣，但是因为贸易壁垒和一些其他原因，很抱歉的告诉你我们不运输货物到卡塔尔，希望你能理解。

如果你有任何其他问题，请联系我们，我们会尽最大的努力为你服务，祝你生活愉快！6.Dear buyer,sorry to tell you that the item in this color has been removed,but we have other colors and styles,do you want to change it to another color?or do you want us to refund to you more?please contact us as soon as possible.Thank you!7.Dear buyer,sorry for the trouble,for the item you ordered is with liquid or electric elements,it cannot be shipped by USPS and won’t pass the customs,so it has been detained and returned to us,so sorry for the condition,do you want a refund ?or we use other ways to ship the item to you?please contact us soon,sorry again,thank you !8.亲爱的朋友,很抱歉打扰你,但我们必须道歉,因为货物超载，快递公司告知我们你订的物品可能会丢失在路上,现在我们愿意退钱给你来弥补你的损失,如果你在之后收到货物，你可以把它作为礼物,你觉得怎么样？很抱歉给你造成的麻烦，请原谅我们不能控制运输,等待你的回复,谢谢你的理解。

9.尊敬的买家，真的很感谢你的帮助，我们已经把修改评价的请求发送给你了，希望你能十天之内修改，因为它在十天之后会失效，如果你有任何事情，请随时联系我们，很抱歉打扰你，谢谢，祝你生活愉快！10.Dear buyer,thanks for your inquire,but sorry to tell you,we cannot combine the the freight,because the freight is calculated according to the weight, not quantity, but if you one-time buy lots of goods from our shop, we can give you on the prices of the goods one of the biggest discount, hope you can understand, if you have anything ,please feel free to contact us, thank you!1.Dear friend,thanks for your contacting,but I have to say sorry that eBay can only support for Paypal for the reasonthe address we sent items to must be the same as the address you registere d on eBay. It is not only convenient, but also an internationally accepted method of payment. If you do not want to register a Paypal account,you can try to use electronic check to pay, but we may delay about 15 days upon receiving. For the inconvenience to you please forgive us and understanding!2.Hello,dear friend, please do not worry, after you pay for the order our system will leave the positive feedback to you automatically ,if you have anything else ,please feel free to contact us,thank you.3.尊敬的买家，很抱歉的告诉你，今天我们得到海关的通知，你的物品已经被扣押了，工厂也要在两个月后才能有货，很抱歉给你造成的麻烦，有什么我们能为你做的吗？我们先给你退款怎么样？等我们有货的时候再通知你，你可以重新订购，你觉得怎么样？希望你能理解。