酒店前台英语(很全)
酒店前台英语对话
酒店前台英语对话1. 早上好/中午好/晚上好，先生/女士!Good morning/afternoon/everning,sir/madam!2. 请问您怎么称呼?May I have your name ,please?3. 您稍等一下。
Wait a moment,please.4. 先生/女士,您有预定吗?Sir/Madam,Do you have reservation?5. 请您让我看一下您的护照可以吗?May I have your passport?6. 您需要什么样的房间?What kinds of room would you like?7. 标准双人间还是大床?Standard twin bed room or standard king bed room?8. 大床的价格是850元/晚A king bed room is 850 Yuan per night.9. 请问您要住多久?How long will you be staying here?10. 您需要无烟房吗?Do you need non--smoking room?11. 请您填一下这张登记表好吗?Could you fill in this form,please?12. 请您签一下名，好吗?Could you sign your name,please?13. 谢谢，先生/女士。
Thank you,sir/madam.14. 请问您是用现金还是信用卡?How would you like to pay,in cash or by credit card?15. 您是否有贵重物品存放?Do you have any valuable deposit to keep here?16. 这是您的早餐券，早餐时间是在7：00-10：30，在2楼西餐厅。
This is your breakfast coupon,the breakfast time is 7：00AM to 10：30AM at the western restaurant on second floor17. 您从这里走/左转/右转。
酒店翻译常用英语
翻译对照词汇表Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订（不是预定）Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复酒店岗位：Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help; Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员room reservation客房预定fully booked客满types of rooms房间种类double room双人房standard room标准房twin room双床房superior room高级房deluxe room豪华房executive room商务房suite套房junior room普通套房senior suite高级套房Presidential suite总统套房a room facing south朝南的房间studio room公寓套房connecting room连通房adjoining room相邻房no show没有按预定抵店letter of confirmation确认信service charge服务费extra charge额外费用shuttle bus班车full price全价discounted price折扣价rack rate标准价special price优惠价complimentary rate免费king-size bed特大号床queen-size bed 大号床postpone 推迟Vacancy/vacant room空房cancel/cancellation取消change更改book/reserve预定automatic door自动门check in登记入住check out结帐a piece of baggage/luggage一件行李shoulder bag背包cardboard box纸箱briefcase手提箱luggage trunk汽车行李箱send up送行李fill out填写name tag名牌turn – down service夜床服务make up打扫房间tidy up稍稍整理laundry items洗衣项目express service加快服务check核对private room包间menu菜单set menu套餐fully booked定满了rent租schedule计划表recommend推举酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair（与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。
酒店前台常实用英语口语很全定稿版
酒店前台常实用英语口语很全精编W O R D版 IBM system office room 【A0816H-A0912AAAHH-GX8Q8-GNTHHJ8】酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。
正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。
例如：非正式英语正式英语What’s your name May I have your name您贵姓请问您贵姓大名Do you want some tea Could you like some tea您要喝茶吗请问您想喝茶吗Over here, please. Could you come this way please?这边请。
请您往这边走好吗* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
酒店英语术语大全
酒店英语术语大全酒店英语术语对于在酒店工作的员工以及与酒店服务相关的人员来说是非常重要的。
以下是一些常见的酒店英语术语及其解释：1.Reception (前台):2.1.Check-in: 入住2.Check-out: 退房3.Front desk: 前台4.Receptionist: 前台接待员5.Guest registration: 客人登记6.Room key: 房间钥匙7.Room number: 房间号码3.Rooms and Suites (客房和套房):4.1.Single room: 单人间2.Double room: 双人间3.Triple room: 三人间4.Quadruple room: 四人间5.Suite: 套房6.King size bed: 特大床7.Queen size bed: 大床8.Twin beds: 双人床9.Room service: 客房服务5.Dining (餐饮):6.1.Breakfast: 早餐2.Lunch: 午餐3.Dinner: 晚餐4.Buffet: 自助餐5.À la carte: 点餐6.Restaurant: 餐厅7.Waiter/Waitress: 服务员8.Menu: 菜单9.Wine list: 酒单10.Bill: 账单7.Housekeeping (客房清洁服务):8.1.Maid service: 客房清洁服务2.Room cleaning: 房间清洁3.Change towels: 更换毛巾4.Change sheets: 更换床单undry service: 洗衣服务6.Ironing service: 熨烫服务9.Concierge (礼宾服务):10.1.Concierge: 礼宾员2.Luggage storage: 行李寄存3.Porter: 行李员4.Taxi service: 出租车服务5.Limousine service: 豪华轿车服务6.Tourist information: 旅游信息11.Other Terms (其他术语):12.1.Safe deposit box: 保险箱2.Wake-up call: 叫醒服务3.Room rate: 房间价格4.Discount: 折扣5.Valet parking: 代客泊车服务6.Gym/Fitness center: 健身房/健身中心7.Spa: 水疗中心8.Business center: 商务中心这些只是一些常见的酒店英语术语，实际上酒店行业还有许多其他的专业术语和表达方式。
酒店饭店英语口语大全 前台服务
酒店饭店英语口语大全前台服务Part 1 Counter Services 前台服务Unit 1 预订房间Room Reservation经典句型：What kind of room would you like?您要预订什么类型的房间？How long do you plan to stay? / How many nights?您打算住多久？/ 您住几个晚上？I’m sorry we are fully booked for 22nd.很抱歉，22号那一天的客房都已经订出去了。
A single room is $ 70 per night, with 15% service charge.单人间每晚70美金，另加15%的服务费。
模仿对话：A: Good morning. Can I help you?B: I’d like to book a room in your hotel.A: What kind of room would you like?B: I’d like to book a single room for August 18th.A: Please hold on. I’ll check our reservations. (After a while) I’m afraid we have no single room vacant on that day. What about a double room instead.B: That’s fine. Thanks you.---------------------------------------------------------精品文档---------------------------------------------------------------------实战应用：Clerk: Good morning. May I help you?Jack: Yes. I'd like to reserve a room for three days, please.Clerk: For which date?Jack: For September 15th to 18th.Clerk: Which kind of room would you like, a double or a single?Jack: A single, please.Clerk: May I have your name and phone number?Jack: Jack Brown, and the number is 3626833.Clerk: What time do you expect to arrive, Mr. Brown?Jack: Oh, about 6:30 p.m., I suppose.Clerk: Well, I’d like to confirm your reservation. A single room for Mr. Brown at 480 yuan per night for three nights from September 15th to September 18th.Jack: Right.Clerk: Thank you, Mr. Brown.---------------------------------------------------------精品文档---------------------------------------------------------------------。
酒店前台英语培训课件
订房入住当天的保留时间
对宾客预定变更、取消变更的协议
Reservations, Aggreements and Cancellations
LOGO
Reservation 预定
• 2、客房基本种类
单人间 Single Room 标准间 Standard Room 双人间 Twin Room 大床房 King-size room Queen Room Double Room 三人间 Triple Room 无烟房 No Smoking Room
LOGO
情景对话
M：Mary 玛丽 G：Guest 旅客
M: Good morning. Dongming International Hotel. May I help you? (您好，东明国际大酒店，有什么 可以为您效劳？) G: Yes, I'd like to reserve a room from the evening of March 3rd to the morning of 6th.（我想预定 房间，从3月3号晚上到6号早上。） M: So that's 3nights. And which kind of room would you prefer? （那就是3天，请问您想订哪种房 间？） G: A twin,please.（请给我一个双床间。） M: Could you hold the line,please?……Thank you for waiting, Sir. We have a twin at 239RMB per night. Is that alright?（请别挂断好吗？……让您久等了先生。我们有空余的双床间，价格是每晚239 元，这个可以吗?） G: That's OK.（可以） M: May I have your name and phone number?（可以告诉我您的姓名和电话吗？） G: Sure.My name is King W. Smith, at 3427-6798.（没问题。我叫金.W.史密斯，电话是3427-6798） M: 3427-6798, thank you. I'd like to confirm your reservation: a twin for Mr.King W.Smith, from March 3rd evening to 6th morning,3 nights. Is that right?（3427-6798，谢谢。我想确认一下您的 预定：金.W.史密斯，一个双床间，从3月3号晚上到6号早上，一共3天，对吗？） G: Yes.（对） M: We look forward to serving you then. Goodbye, Mr. Smith.（那么我们恭候您的光临，再见，史 密斯先生。）
(完整版)酒店常用英语汇总
酒店常用英语汇总English for Front Office Dept.前厅部常用英语1、Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！欢迎光临诺威香卡国际酒店。
3、How may I help you ?请问有什么可以帮到您？4、May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6、I’ll check our room availability 我来查一下是否有空房间。
7、Just a moment ,Please请稍等8、I'm sorry. We have no record of a booking in your name.对不起，我们没有以您的名义预订的房间记录。
9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。
10、How long do you plan to stay?请问您预计住几天？11、May I see your passport ?我能看一下您的护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士，您一晚的房费是***元13、The room charge is include two breakfast.房价包含两份早餐。
14、please pay RMB300 as deposit请支付300元作为押金。
15、How would you like to make the payment, in cash or by credit card?请问您打算如何付款？现金支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐，请拨8800.17、We hope you enjoyed your stay .希望您在这儿住的愉快。
酒店前台英语(很全)
酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。
正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。
例如：非正式英语正式英语What’s your name? May I have your name?您贵姓？请问您贵姓大名？Do you want some tea? Could you like some tea?您要喝茶吗？请问您想喝茶吗？Over here, please. Could you come this way please?这边请。
请您往这边走好吗？* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy 或girl.* 正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
酒店英语大全
酒店英语大全Hotel English daqo 总经理General Manager驻店经理Resident Manager财务部经理Finance Manager采购经理Purchasing Manager结帐经理Cashier Manager信用审计经理Credit Manage成本验货经理Cost Manager仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk出纳General Cashier往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk –Material食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep –Material 餐厅收款员F&B Cashier总台收款员F/O Cashier员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner 司机Driver工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper安消部经理Security Manager门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk客务部经理Room Division Manager客房经理House Keeping Manager洗衣经理Laundry Manager前厅经理Front Office Manager市场拓展部经理Sales ManagerG R O Guest Relation Office前台领班Front Office Captain礼宾领班Concierge Captain策划兼美工Mastermind & Art Designer 客房服务员Room Attendant庭院清扫养护员Garden Keeper洗涤工Washing Worker夜间清洁工Night Sweeper日夜保洁员Mobile Cleaner服装保管员Uniform Keeper干湿洗工Washer手烫工Presser大烫工Flat Work Ironer接待员Reception商务中心文员Business Center Clerk机场代表Air Representative文员兼仓管Secretary & Storeroom Keeper 康乐部经理Recreation & Health Manager 娱乐经理Recreation Manager康体经理Health Manager桑拿领班Sauna CaptainKTV领班Karaoke Captain网球服务员Tennis Attendant棋牌服务员Chess & Cards Attendant台球服务员Billiards Attendant餐饮部经理Food & Beverage Manager行政总厨Executive Chef冷菜房厨师长Cold Food Chef西点厨师长Western Food Chef加工间厨师长Primary Processing Chef服务员Waiter / Waitress仓管员Warehouseman洗碗工Dishwasher花王Adorn Cook烧腊厨师Grill Cook冷菜厨师Cold Food Cook切配厨师Chopper炉灶厨师Stove Cook打荷厨师Kitchen Apprentice Cook上扎厨师Braise Cook炖台厨师Thumb Cook点心厨师Pastry Cook切配Chopper炉灶厨师Stove Cook加工员Processing人力资源部Human Resources Department人力资源部经理Human Resources Manager人事主任HR Officer人事文员HR Clerk培训部经理Training Manager培训主任Training Officer员工宿舍经理Staff House Manager员工宿舍主管Staff House Shift Leader员工餐厅厨师长Staff House Canteen Sous chef员工餐厅厨师Staff House Canteen Commis医务室医生Clinic Doctor医务室护士Clinic Nurse市场营销部Sales&Marketing Department销售总监Director of Sales销售经理Sales Manager销售主任Account Manager收入管理部经理Revenue Management Manager 公关部经理Public Relations Manager公关部主任PR Coordinator宴会/会议销售经理Convention Service Manager宴会/会议销售副经理Assistant Convention Service Manager 宴会/会议销售协调员Catering Coordinator保安部Security Department保安部经理Security Manager保安部主管Security Shift Leader保安员Security Guard市场营销总监：Director of Sales & Marketing市场总监Director of Marketing人力资源总监Director of Human Resource财务总监Finacail Controller员工关系经理Staff relationship manager学习经理Learning manager高尔夫酒店有关英语Course球场Golf course高尔夫球场Golfer高尔夫球员Links滨海球场Club house会馆Club俱乐部\球杆Pro-shop专卖店Front counter前台Restaurant餐厅Manager经理Locker room更衣室Professional职业球员Caddie master球童领队Caddie球童Rough长草Bunker沙坑Driving range练习场Pin旗杆In(back nine)下半场（后九洞）Out(front nine)上半场（前九洞）Tee Tee box Tee ground发球台Hole洞OB(out of bound)界外Fairway球道Back tee black tee pro tee最后一个发球台\黑T\职业TLake湖Green果岭Men’s tee white tee男士发球台\白T Flag旗帜Fringe边缘Lady’s tee red tee女士发球台\红TTree树Grass草Bridge桥Water水Casual water临时积水Creek小溪Cart path球车路Cart球车Golf bag球包Driver一号木Woods木杆Iron铁杆Putter 推杆Umbrella伞Ball球Bag cover球包套Wedge sand wedge pitching wedge S杆\P杆Glove手套Marker 球杆Head cover球杆套Towel毛巾Grip握把Spike鞋钉Spike less shoes软钉鞋Short短Sprinkler喷Over超过Safe安全Rake耙Relax放松Practice练习Pull cart\trolley手拉车Sand bag沙袋Divot凹穴Follow wind顺风Balance平衡Hook 左弯Against wind逆风Score分数Cross wind \side wind横风Dog leg right右狗腿Dog leg left左狗腿Slice右弯Nice on球上果岭Long hole(par 5)长洞Par标准杆Middle hole(par 4)中洞Short hole(par3)短洞Nice in好球Good ball好球Fore看球Watch out小心Score card 记分卡Birdie标准杆少一杆Straight直的Bogey标准杆多一杆Eagle标准杆少二杆Slope坡Albatross标准杆少三杆Double bogey标准杆多二杆Fast green快果岭Ling推杆线Slow green慢果岭Hole in one一杆进洞One penalty罚一杆Play through让球局流畅进行Pass通过Right/left右/左Up-hill上坡Down-hill下坡Bet赌Yardage码距Lost ball遗失球Penalty罚杆Drop ball抛球Drink喝Round一圈Provisional ball暂定球Handicap差点Best ball 最佳球Wrong ball错球Unplayable不能打Sigh签名Golf rules高尔夫规则Local rules犯规Match play比洞赛Stroke play比杆赛Fore some四人一组Booby倒数第二Half round半圈Green fee果岭费Caddie fee球僮费Good luck好运Have a rest休息一下Against the rules犯规Under par低于标准杆三、高尔夫球场句型1、这是四杆洞：This is a par four左边有长草，右边有水池：Rough on the left and water on the right球道向右弯：Dog leg right2、这是五杆洞：This is par fiveOB在右边：OB on the right球道向左弯：Dog leg left3、这是三杆洞：This is a par three中间有水塘：Water in the middle球道是直的：All the way straight4、早上好，先生，今早你去打球吗？Good morning, sir, are you going to play?今天天气打球很好。
酒店前厅英语大全
外币兑换：Foreign Currency Exchange
房间预订：Room Reservation
留言服务:Message service
门市价：Rack rate
促销价：Promotion rate
护照：Passport
信用卡：credit card
接待：Reception
问询：Information
礼宾：Concierge
电话服务：Telephone switch board
商务中心服务：Business center
收银结账服务：Cashier
协调客务关系服务：Guest relations department
入住登记：Check in
现金：cash
单人/双人房：Single/Ｄouble room
加床服务:Extra Bed
被、、、支付：【PB】Pay By
为、、、支付：【PF】Pay for
自付：pay by own account
包含：Ind
早餐：【ABF】A breakfast
房费旅行社付，其他自付：ROTA others POA
客务代表：Receptionist
礼宾领班：Concierge Team Leader
行李员：Bellmen
总机领班：Operator
商务中心文员：B、C clerk
信息中心：Information Center
预定：Reservation
公司全付：AllCO
房费公司付其他自付;ROCO others POA
GOR:Guest relation officer
酒店前台英语词汇
酒店前台英语词汇Introduction:英语是一种全球通用的语言，在酒店行业中，对于前台工作人员来说，使用英语进行沟通是非常重要的。
本文将介绍一些在酒店前台工作中常用的英语词汇，帮助前台工作人员更好地与客人沟通和提供服务。
1. Greeting and Check-in:- Welcome: 欢迎- Good morning/afternoon/evening: 早上好/下午好/晚上好- How may I assist you?: 有什么能帮到您的吗？- Can I help you?: 我可以帮您吗？- May I have your name, please?: 请问您贵姓？- Could you fill out this registration form, please?: 您能填写一下这份登记表吗？- Do you have a reservation?: 您有预订吗？- Could you show me your ID/passport?: 您能给我看一下您的身份证/护照吗？- Here is your room key: 这是您的房间钥匙- Enjoy your stay: 祝您入住愉快2. Room types:- Single room: 单人间- Double room: 双人间- Twin room: 双床房- Suite: 套房- Connecting rooms: 连通房间- Smoking/non-smoking room: 吸烟/非吸烟房间- Deluxe room: 豪华房间- Executive room: 行政房间- View room: 观景房3. Facilities and Services:- Wi-Fi password: Wi-Fi密码- Gym: 健身房- Swimming pool: 游泳池- Restaurant: 餐厅- Room service: 房间服务- Laundry service: 洗衣服务- Wake-up call: 叫醒服务- Taxi reservation: 出租车预订- Concierge: 酒店服务台4. Check-out and Payment:- Check-out time: 退房时间- How was your stay?: 感觉如何？- Did you enjoy your stay?: 您住得愉快吗？- May I have your feedback?: 您能给予一些反馈吗？- How would you like to settle the payment?: 您如何结算费用？- Cash: 现金- Credit card: 信用卡- Receipt: 收据- Thank you for choosing our hotel: 感谢您选择我们的酒店5. General Phrases:- Excuse me, where can I find...?: 打扰一下，请问……在哪里？- Could you please repeat that?: 您能请再说一遍吗？- I'm sorry for the inconvenience: 对不起给您带来不便- Is there anything else I can help with?: 还有其他需要我帮忙的吗？- Have a nice day/night!: 祝您白天/晚上愉快！Conclusion:本文介绍了一些在酒店前台工作中常用的英语词汇，包括问候客人、登记入住、客房类型、设施服务、退房结算等。
酒店英语大全
翻译对照词汇表Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订（不是预定）Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen W orker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second W aiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理W estern-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定room reservation客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Presidential suite朝南的房间 a room facing south公寓套房studio room连通房connecting room相邻房adjoining room没有按预定抵店no show确认信letter of confirmation服务费service charge额外费用extra charge班车shuttle bus全价full price折扣价discounted price标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve自动门automatic door登记入住check in结帐check out一件行李 a piece of baggage/luggage背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱luggage trunk送行李send up填写fill out名牌name tag夜床服务turn – down service打扫房间make up稍稍整理tidy up洗衣项目laundry items加快服务express service核对check包间private room菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair （与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。
酒店英语
酒店常用词汇入住登记手续：Check-in客房服务：Room Service退房（时间）：Check Out（Time）前台：Front Desk，Reception酒店大堂：Lobby咖啡馆：Coffee shop服务员，侍者：waiter（餐厅、旅馆的服务生、行李员）电话叫醒服务：Wake Up Call/Morning Call日常用语你好，很高兴认识你：How do you do，I’m glad to meet you.（It's nice meeting you.）请问你叫什么名字：May I have your name, please?我可以试穿一下吗：May I try it on?多少钱：How much?请把菜单给我：Please show me the menu.干杯：Cheers! Bottoms up!我迷路了，您能告诉我怎么回饭店吗：I'm lost．Could you do me a favor to find my hotel?你能帮我拍照吗：Could you take a picture for me?非常感谢：Thank you very much.不客气：You're welcome．我就是忍不住：I just couldn't help it.让我们保持联系：Let's keep in touch.我怎样能跟你联络上：How can I get in touch with you?我将会尽我最大努力：I'll do my best.请稍等一下：Wait a moment please. 你先请：After you我们该走了：We'd better be off.我真要累死了：I'm really dead.真是那样吗：Is that so?我不确切知道：I don't know for sure.太好了，太棒了：That's something.这主意真棒：Brilliant idea!此话当真：Do you really mean it?你帮了大忙：You are a great help.我身无分文：I'm broke.我一直不太喜欢这东西：I never liked it anyway.别跟我耍花招：Don't play games with me! 看情况再说：That depends.海鲜类（sea food）：虾仁 Peeled Prawns龙虾 lobster小龙虾 crayfish（退缩者）蟹 crab蟹足crab claws小虾（虾米） shrimp对虾、大虾 prawn（烤）鱿鱼（toast）squid海参 sea cucumber扇贝 scallop鲍鱼 sea-ear abalone小贝肉cockles牡蛎oyster鱼鳞scale海蜇jellyfish鳖海龟turtle蚬蛤 clam鲅鱼 culter鲳鱼 butterfish虾籽 shrimp egg鲢鱼银鲤鱼chub silver carp黄花鱼 yellow croaker调料类（seasonings）：醋 vinegar酱油 soy盐 salt加碘盐 iodized salt糖 sugar白糖 refined sugar酱 soy sauce沙拉 salad辣椒 hot（red）pepper胡椒（black）pepper花椒wild pepper Chinese prickly ash powder 色拉油salad oil调料 fixing sauce seasoning砂糖 granulated sugar红糖 brown sugar冰糖 Rock Sugar芝麻 Sesame芝麻酱 Sesame paste芝麻油 Sesame oil咖喱粉curry番茄酱（汁） ketchup redeye辣根horseradish葱 shallot （Spring onions）姜 ginger蒜 garlic料酒 cooking wine蚝油oyster sauce枸杞（枇杷,欧查果） medlar八角aniseed酵母粉yeast barm Yellow pepper黄椒肉桂 cinnamon (在美国十分受欢迎，很多事物都有肉桂料)黄油 butter香草精 vanilla extract(甜点必备)面粉 flour主食类（staple food）：三文治 sandwich米饭rice 粥 congee （rice soup）汤 soup饺子dumpling面条 noodle比萨饼 pizza方便面 instant noodle香肠 sausage面包 bread黄油（白塔油）butter茶叶蛋 Tea eggs油菜 rape饼干 cookies咸菜（泡菜）pickle馒头 steamed bread饼（蛋糕）cake汉堡 hamburger火腿ham奶酪 cheese馄饨皮 wonton skin高筋面粉 Strong flour小麦wheat大麦barley青稞highland barley高粱broomcorn （kaoliang ）春卷Spring rolls芋头 Taro山药yam鱼翅 shark fin黄花 daylily松花蛋皮蛋preserved eggs 肉馅饼minced pie糙米 Brown rice玉米 corn馅儿 stuffing开胃菜 appetizer面粉 flour燕麦 oat白薯甘薯 sweet potato牛排 steak里脊肉 fillet凉粉 bean jelly糯米江米 sticky rice燕窝 bird's nest粟 Chinese corn肉丸子 meat balls枳橙citrange点心（中式）dim sum淀粉starch蛋挞 egg tart（dry fruits）干果类：腰果 Cashew nuts花生 peanut无花果fig榛子filbert hazel栗子chestnut核桃 walnut杏仁almond果脯 preserved fruit芋头taro葡萄干raisin cordial开心果 pistachion巴西果 brazil nut菱角,荸荠 water chestnut (和国内食用法不同，做坚果食用)酒水类（beverage）：红酒 red wine白酒 white wine白兰地 brandy葡萄酒 sherry汽水(软饮料) soda（盐）汽水sparkling water果汁juice冰棒 Ice-lolly啤酒beer酸奶 yoghurt伏特加酒vodka鸡尾酒cocktail豆奶 soy milk豆浆soybean milk七喜 7 UP麒麟（日本啤酒kirin）凉开水 cold boiled water汉斯啤酒 Hans beer浓缩果汁 concentrated juice冰镇啤酒 iced(chilled ) beer札幌（日本啤酒）Sapporo爱尔啤酒（美国）aleA级牛奶 grand A milk班图酒bantu beer半干雪利 dry sark 参水牛奶 blue milk日本粗茶 bancha生啤酒 draft beer白啤酒 white beer<苏格兰>大麦酒barley-bree咖啡伴侣coffee mate零食类（snack）:mint 薄荷糖cracker饼干,biscuit饼干,棒棒糖bonbon茶tea（沏茶 make the tea）话梅prune candied plum锅巴 rice crust瓜子 melon seed冰棒（冰果） ice（frozen） sucker冰淇凌ice cream防腐剂preservative圣代冰淇淋 sundae巧克力豆 marble chocolate barley布丁pudding与食品有关的词语（some words about food）:炸 fired炝 quick boiled烩 braise（烩牛舌 braised ox tongue）烤 roast饱嗝 burp饱了饱的 full stuffed解渴quench thirst（形容食物变坏spoil spoilage） preservative 防腐剂expiration date 产品有效期（形容酒品好： a good strong brew 绝味酿）补充的中式西式食物中式早點：烧饼Clay oven rolls油条Fried bread stick韭菜盒Fried leek dumplings水饺Boiled dumplings蒸饺Steamed dumplings馒头Steamed buns割包Steamed sandwich饭团Rice and vegetable roll蛋饼Egg cakes皮蛋100-year egg咸鸭蛋Salted duck egg豆浆Soybean milk饭类：稀饭Rice porridge白饭Plain white rice油饭 Glutinous oil rice糯米饭Glutinous rice卤肉饭Braised pork rice蛋炒饭Fried rice with egg地瓜粥Sweet potato congee面类：馄饨面 Wonton & noodles刀削面 Sliced noodles麻辣面Spicy hot noodles麻酱面Sesame paste noodles鴨肉面 Duck with noodles鱔魚面 Eel noodles乌龙面Seafood noodles榨菜肉丝面Pork , pickled mustard green noodles 牡蛎细面Oyster thin noodles板条Flat noodles米粉 Rice noodles炒米粉Fried rice noodles汤类：鱼丸汤Fish ball soup貢丸汤Meat ball soup蛋花汤Egg & vegetable soup蛤蜊汤Clams soup牡蛎汤Oyster soup紫菜汤Seaweed soup酸辣汤Sweet & sour soup馄饨汤Wonton soup猪肠汤Pork intestine soup肉羹汤Pork thick soup 鱿鱼汤 Squid soup花枝羹Squid thick soup中餐：bear's paw 熊掌of deer 鹿脯beche-de-mer sea cucumber 海参sea sturgeon 海鳝salted jelly fish 海蜇皮kelp,seaweed 海带abalone鲍鱼shark fin鱼翅scallops干贝lobster龙虾bird's nest 燕窝roast suckling pig 考乳猪pig's knuckle 猪脚boiled salted duck 盐水鸭preserved meat 腊肉barbecued pork 叉烧sausage 香肠fried pork flakes 肉松BAR-B-Q 烤肉meat diet 荤菜vegetables 素菜meat broth 肉羹local dish 地方菜Cantonese cuisine 广东菜set meal 客饭curry rice 咖喱饭fried rice 炒饭plain rice 白饭crispy rice 锅巴gruel, soft rice , porridge 粥—noodles with gravy 打卤面plain noodle 阳春面casserole 砂锅chafing dish,fire pot火锅meat bun肉包子shao-mai烧麦preserved bean curd 腐乳bean curd豆腐fermented blank bean 豆豉pickled cucumbers 酱瓜preserved egg 皮蛋salted duck egg 咸鸭蛋dried turnip 萝卜干西餐与日本料理：menu 菜单French cuisine法国菜today's special 今日特餐chef's special 主厨特餐buffet 自助餐fast food 快餐specialty 招牌菜continental cuisine 欧式西餐aperitif 饭前酒dim sum 点心French fires炸薯条baked potato烘马铃薯mashed potatoes马铃薯泥omelette 简蛋卷pudding 布丁pastries 甜点pickled vegetables 泡菜kimchi 韩国泡菜crab meat 蟹肉prawn 明虾conch 海螺escargots 田螺braised beef 炖牛肉bacon 熏肉poached egg 荷包蛋sunny side up 煎一面荷包蛋over 煎两面荷包蛋fried egg 煎蛋over easy 煎半熟蛋over hard 煎全熟蛋。
酒店各部门常用英语单词
酒店各部门常用英语单词1. Front Desk Department•Check-in: 办理入住手续•Check-out: 办理退房手续•Reservation: 预订•Room rate: 房价•Receptionist: 前台接待员•Key card: 门卡•Guest registration form: 客户登记表•Concierge: 门卫•Bellboy: 旅行员•Guest request: 客人需求•Room service: 客房服务•Wake-up call: 叫醒服务•Lobby: 大堂•Bell desk: 行李台•Cashier: 收银员•Shift: 班次•Voucher: 礼券•PMS (Property Management System): 物业管理系统2. Housekeeping Department•Housekeeper: 客房服务员•Cleanliness: 清洁度•Linen: 床单、毛巾等亚麻制品•Turndown service: 临睡服务•Housekeeping supervisor: 客房部主管•Laundry: 洗衣房•Vacuum cleaner: 吸尘器•Md: 女仆•Room inspection: 房间检查•Lost and found: 失物招领•Room inventory: 房间清单•Cleaning schedule: 清洁计划•Trash bin: 垃圾箱•Dusting: 擦拭•Sweeping: 扫地•Mopping: 拖地•Stn removal: 污渍去除3. Food and Beverage Department•Restaurant: 餐厅•Menu: 菜单•Breakfast: 早餐•Lunch: 午餐•Dinner: 晚餐•Buffet: 自助餐•Wter/Wtress: 服务员•Chef: 厨师•Bar: 酒吧•Cocktl: 鸡尾酒•Wine list: 酒单•Room service menu: 客房服务菜单•Order: 下单•Reservation: 预订•Specials: 特色菜品•Catering: 酒店宴会服务•Corkage fee: 开瓶费4. Mntenance Department•Technician: 技术员•Repr: 维修•Mntenance: 保养•Plumbing: 水暖•Electrical: 电气•HVAC (Heating, Ventilation, and r Conditioning): 暖通空调•Faulty: 故障的•Equipment: 设备•Safety inspection: 安全检查•Power outage: 停电•Emergency: 紧急情况•Fire alarm: 火警器5. Sales and Marketing Department•Sales manager: 销售经理•Marketing manager: 市场经理•Promotion: 促销活动•Advertising: 广告•Public relations: 公关•Exhibition: 展览•Market research: 市场调研•Client: 客户•Contract: 合同•Negotiation: 谈判•Revenue: 收益•Target market: 目标市场•Competition: 竞争6. Security Department•Security guard: 保安•CCTV (Closed Circuit Television)：闭路电视•Access control: 出入控制•Alarm: 警报•Security breach: 安全漏洞•Incident report: 事件报告•Patrol: 巡逻•Intruder: 入侵者•Emergency exit: 紧急出口•Evacuation: 疏散以上是酒店各部门常用的英语单词，希望对您的工作有所帮助。
酒店前台常用英语单词
酒店前台常用英语单词酒店前台是旅客入住酒店时的第一站，因此前台工作人员需要掌握一定的英语单词和表达方式，以便更好地为客人提供服务。
以下是一些常用的英语单词和表达：1. Check-in：入住登记2. Check-out：退房结算3. Room reservation：房间预订4. Room type：房间类型5. Room rate：房间价格6. Room key：房卡7. Amenities：设施8. Complimentary：免费提供的9. Room service：客房服务10. Concierge：门房11. Bellman：行李员12. Front desk：前台13. Receptionist：接待员14. Invoice：发票15. Credit card：信用卡16. Cash：现金17. Deposit：押金18. Late check-out：延迟退房除了以上常用的英语单词外，前台工作人员还需要掌握一些基本的英语表达方式，例如：1. May I help you?：我能帮您吗？2. How many nights will you be staying?：您会住几晚？3. Would you like a smoking or non-smoking room?：您需要吸烟房间还是禁烟房间？4. Would you like to pay by credit card or cash?：您是用信用卡还是现金支付？5. Do you need any assistance with your luggage?：您需要帮忙搬运行李吗？掌握这些常用的英语单词和表达方式，前台工作人员可以更加顺畅地与客人沟通，提供更好的服务。
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酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。
正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。
例如：非正式英语正式英语What’s your name? May I have your name?您贵姓？请问您贵姓大名？Do you want some tea? Could you like some tea?您要喝茶吗？请问您想喝茶吗？Over here, please. Could you come this way please?这边请。
请您往这边走好吗？* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己要做什么事时，就使用May I ~May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开？May I see your passport, please?请让我看一下您的护照好吗？May I know your nationality, please?请问您的国籍是什么？2．麻烦客人时，可使用Could you ~Could you fill out the form, please?请您填写这张表格好吗？Could you write that down, please?请您写下来好吗？Could you draft the fax, please?请您写下传真的草稿好吗？Could you hold the line, please?请不要挂电话好吗？3．询问客人的喜好或是做什么时，可使用Would you ~Would you like tea or coffee?请问您要喝茶还是咖啡？Would you like to take a taxi?请问您要搭计程车吗？Would you mind sitting here?请问您介意坐在这里吗？** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Kunshan?请问您想要何时参观昆山？When would you like to have lunch?请问您想在哪里用餐？What time would you like to eat?请问您想何时用餐？Who would you like to contact?请问您想和谁联络？Which kind of room would you prefer?请问您喜欢哪一种房间？How would you like to settle your bill?请问您的账单如何处理？How long would you like to stay?请问您要逗留多久？How many tickets would you like to buy?请问您要买几张票？4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?Shall I draw the curtains?请问需要我把窗帘拉上吗？Shall I draw you a map?请问要我为您画一张地图吗？Shall I make the reservation for you?请问要我为您安排预约吗？（二）招呼语Good morning. (用于中午以前)Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后)在这些招呼语的后面接句子，例如：Good morning, sir. Are you checking-out?早上好，先生，请问您要退房吗？Good afternoon, sir. Welcome to LI JIA Hotel.中午好，先生，欢迎光临丽嘉酒店Good evening, Ms. May I help you?晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：Good morning, sir. This is the Front Desk. May I help you?早上好，先生。
这里是服务台，请问您需要服务吗？（三）回答1.一般性的回答I see, sir.我明白了，先生。
Certainly, sir.好的，先生。
2.请对方再等一会儿Just a moment, please.请稍等。
Thank you for waiting.您久等了，先生。
I am very sorry to have kept you waiting.很抱歉让您久等了。
Could you wait a little longer, please?请您稍候好吗？3.要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that.不好意思，我恐怕没办法那样做。
Excuse me, sir. Please let me pass.不好意思，先生，麻烦让我过一下。
4.道歉如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay.很抱歉延误了时间I am very sorry for the inconvenience.很抱歉造成您的不便。
I would like to apologize for the mistake. 为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答You are welcome.不客气。
Thank you, sir.谢谢您，先生。
Thank you very much.非常感谢您。
6.交给客人某些东西时，可以说Here you are.您要的东西在这里。
Here is your room key. 这是您的房间钥匙。
Here it is.这是您的东西。
7．当客人准备离开时，可以说：Have a nice day.祝您有美好的一天。
Please enjoy your stay祝您住宿愉快。
We hope to see you again soon.希望不久能再次见到您。
Thank you for staying with us.谢谢光临。
8．当客人的英语难以理解时面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon?对不起？Pardon me?对不起？I beg your pardon?对不起请再说一遍好吗？Could you repeat that, please?请您重复一遍好吗？若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：Excuse me, sir. Do you mean you lost your room key？不好意思，先生，您是说您丢了房间的钥匙？电话英语的应对1．接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。
例如：“Hello, this is Information Desk.”您好，这里是问询处。
“Information Desk speaking. May I help you?”问询处，请问您要服务吗? 2.打错电话时如果是外线打错时，可以回答：I am afraid you have the wrong number.不好意思，您打错电话了。
This is the LI JIA Hotel, 2234-1156.这里是丽嘉酒店，电话是2234-1156。
如果是总线转错内线时，可以回答：This is Room Reservations. I’ll transfer your call to Restaurant Reservations.这里是客房预约处，我帮您转接到餐厅预约柜台。
I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could you dial 2234-1156, please.不好意思，这是直接电话。
我们无法为您转接中式餐厅。
请您改拨2234-1156好吗？3.当负责的工作人员不在时I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.不好意思，林先生现在外出。
他应该会在下午5点左右回来。
I am afraid Mr.Hao is on another line. Could you hold the line, please?不好意思，郝先生正在讲电话。
请您在线上稍侯好吗？I’ll tell him to call you back when he returns.他回来时，我会请他回电。
May I have your name and phone number, please?请告诉我您的大名和电话好吗？4.当会话结束时结束电话中的对话时，不可以简单说“bye-bye”,最好说：Thank you for calling.感谢您的来电。