客户信息录入(英文版)
客户基本资料表(中英文)
Rev.客户名称Customer Name 客户编号Customer No.联络专员Contact Person 填表日期Date客户地址Customer Add.电话Tel.传真Fax.邮件地址E-mail Add.年销售额Sales Turnover 建厂日期Year established 公司性质Company Type 可否转厂Factory transfer采购部Pur. Dept.资材部PMC Dept.品管部QA Dept.关务部Cus. Dept.工程部Eng. Dept.财务Acc. Dept.产品行业Product indust 产品范围Product Range工厂总面积Factory Total Area管理系统System 交货方式Term of Delivery 付款币别Currency 银行资料Bank Data 新业务New Project客户潜在业务需求/Customer Future Sales Requirement:针对该客户下一步工作计划/Next Plan for future business:□Europe □USA □Japan □China □Others 欧资 美资 日资 内资 其它客户基本资料表Customer General Information□ 可以/Yes □ 不可以/No □Export联络人员Contact Person □ 通过ISO9001系统 □ 通过ISO14000系统 □ 通过其它管理系统 ISO 9001 ISO 14000 Other system □ 月结30天 T/T □ 月结60天 □ 现金支付 □ 其它□ 人民币/￥ □ 美金/US$ □ 港币/HK$ □ 台币/NT$ □ 其它/Others付款方式Payment term □ T/T 30days □ T/T 60days □ Cash on Delivery □ Others □ 离岸/ FOB □到岸/ C&F □内陆交货/Local Delivery □ 快递/Express □ 其它/Others。
客户服务英文简历范文
客户服务英文简历范文很多时候我们会需要英文，客户服务业也一样。
下面是客户服务英文简历范文，欢迎参考。
篇一:客户服务英文简历范文Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.SUMMARY OF QUALIFICATIONSDemonstrated ability in the provision of sales support services.Includes establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development.Consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million.Thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.Extensive experience in facilitating operational procedures,Respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account status.Handle sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.Exceptional communication/interpersonal and organizational skills.EXPERIENCE1989-Present OXBRIDGE,INC.Interface with merchandising personnel,at all levels,and provide technical information on company products and services.Interact with customers,providing advice in the selection ofproducts.Monitor production to ensure realization of customer specifications.Collaborate with contracting merchandisers for contract negotiation on supplies.Conduct extensive materials costing processes.Coordinate delivery schedules and monitor delivery personnel.Organize promotional demonstration activities for home and Hew York marketing office.Respond to and resolve customer complaints.Manage office operations and produce correspondence.Control stock and conduct purchasing procedures.Assist sales department in establishing client base/sales territories.EDUCATION1993-Present PROPHET JUNIOR COLLEGEAssociate Degree ProgramComputer Operations Program:Lotus 1-2-3,Database III,Typing,Word-processing(Multimate),Business Math,Speech Communication,Introduction to Computers and English Composition.NoticeBackground summary accentuates candidate\'s acquired professional skills and impressive track record.Listing relevant courses adds weight to candidate\'s educational credentials.篇二:客户服务英文简历范文SUMMARY OF QUALIFICATIONSDemonstrated ability in the provision of sales support services.Includes establishment of the client base,extensivecustomer servicing,telemarketing,cold calling and sales territory development.Consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million.Thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.Extensive experience in facilitating operational procedures,Respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account status.Handle sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.Exceptional communication/interpersonal and organizational skills.EXPERIENCE1989-Present OXBRIDGE,INC.Interface with merchandising personnel,at all levels,and provide technical information on company products and services.Interact with customers,providing advice in the selection of products.Monitor production to ensure realization of customer specifications.Collaborate with contracting merchandisers for contract negotiation on supplies.Conduct extensive materials costing processes.Coordinate delivery schedules and monitor delivery personnel.Organize promotional demonstration activities for home and Hew York marketing office.Respond to and resolve customer complaints.Manage office operations and produce correspondence.Control stock and conduct purchasing procedures.Assist sales department in establishing client base/sales territories.EDUCATION1993-Present PROPHET JUNIOR COLLEGEAssociate Degree ProgramComputer Operations Program:Lotus 1-2-3,Database III,Typing,Word-processing(Multimate),Business Math,Speech Communication,Introduction to Computers and English Composition.。
英文简历客户服务代表CUSTOMERSERVICEREPRESENTATIVE(Sales)
英文简历（客户服务代表）CUSTOMER SERVICE REPRESENTATIVE(Sales)Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.SUMMARY OF QUALIFICATIONSDemonstrated ability in the provision of sales support services.Includes establishment of the client base,extensive customer servicing,telemarketing,cold calling and sales territory development.Consistently met/exceeded sales goals and instituted sales programs;sales increased from $8 to $25 million.Thorough knowledge of management production;assure timely and accurate presentation of goods;adept at coordinating delivery processes,organization of delivery schedules and monitoring delivery personnel.Extensive experience in facilitating operational procedures,Respond to customer complaints;resolve problem elements;interact with credit department to ascertain customer account status.Handle sourcing of vendors,contract negotiation,purchasing,correspondence,account adjustments and inventory control.Exceptional communication/interpersonal and organizational skills.EXPERIENCE1989-Present OXBRIDGE,INC.Interface with merchandising personnel,at all levels,and provide technical information on company products and services.Interact with customers,providing advice in the selection of products.Monitor production to ensure realization of customer specifications.Collaborate with contracting merchandisers for contract negotiation on supplies.Conduct extensive materials costing processes.Coordinate delivery schedules and monitor delivery personnel.Organize promotional demonstration activities for home and Hew York marketing office.Respond to and resolve customer complaints.Manage office operations and produce correspondence.Control stock and conduct purchasing procedures.Assist sales department in establishing client base/sales territories.EDUCATION1993-Present PROPHET JUNIOR COLLEGEAssociate Degree ProgramComputer Operations Program:Lotus 1-2-3,Database III,Typing,Word-processing(Multimate),Business Math,Speech Communication,Introduction to Computers and English Composition.NoticeBackground summary accentuates candidate's acquired professional skills and impressive track record.Listing relevant courses adds weight to candidate's educational credentials.。
供应商信息表(中英文)
Supplier Information Form供应商信息表Date Completed填制日期:General Information 概况 :Supplier Name供应商名称:Federal ID:Name of Parent (if a Subsidiary)母公司（如果是分公司）:Duns#:Nature of Business 公司性质: Manufacturing加工制造Distributor经销商Sourcing Agent采购中心Form of Business 公司形式:Corporation公司Partnership合伙人Proprietorship所有权State of Incorporation:公司合作形式State Owned国有Privately Owned民营Number of Years Established 成立年限: Number of Employees:职工人数Office :办公室Shop :车间Number of Manufacturing Facilities加工工厂数量Plant Size in Square meter: 工厂面积Number of Shifts: 班次Annual Sales (USD):年销售（美圆）Average # of Customers: 客户数Top 5 Customers as a % of Sales:前五名客户及份额1) 2) 3) 4) 5)Material or Service provided (Core Competency):核心业务Typical Lot Size Manufactured: 生产批量大小Current Scrap Rate:当前废品率% On Time Delivery:准时交货率Export License(s) held: 持有出口许可证U.S.美国Europe:欧洲Others (list):其他（列举）U.S. Warehousing Available:是否在美国有仓储地Union Affiliation Contract Expiration Date工会合同到期日(Please attach a detailed Production and Inspection Equipment List) (请附生产和检测设备清单)Address 地址:Billing Address:开票地址City, State/Province, Country Postal Code: 详细地址（包括国家、省份、市/县，邮编）Main Phone Number: 常用电话号码Main Fax Number: 常用传真号码Website:公司网页Contact Information 联系方式:President/Owner: 总经理/企业主Email Address: 电子邮件地址Office Phone #: 办公室电话Office Fax #:办公室传真Mobile Phone #:移动电话Designated Contact: 指定联系人Email Address: 电子邮件地址Office Phone #:办公室电话Office Fax #:办公室传真Mobile Phone #:移动电话Quality Manager: 质量经理Email Address: 电子邮件地址Office Phone #:办公室电话Office Fax #:办公室传真Mobile Phone #:移动电话(Please attach an Updated Organization Chart) (请附最新组织结构图) Key Customer References 主要客户信息:Company 公司名称:Contact Name: 联系人Phone No.: 联系电话Title. 职务Company 公司名称:Contact Name: 联系人Phone No.: 联系电话Title. 职务Company 公司名称:Contact Name: 联系人Phone No.: Title.职务Company 公司名称:Contact Name: 联系人Phone No.: Title.职务(Use a separate page if additional spaces required) 如有更多信息请另附纸张Quality System: Please check all that apply 质量体系请选择您目前适用的体系ISO 9001 ISO 9004 QS 9000ISO 9002 ISO 13945 AS 9000ISO 9003 ISO 14000 AS 9100TS16949Registrar’s Name:认证/发证机构(Please send a copy of each current certification and your Quality manual)(请提交现用的证书和质量手册复印件)。
银行客户资料表格范本-中英文
□ 天行聯合證券有限公司 United Simsen Securities Limited香港九龍旺角彌敦道636號永隆銀行中心19樓19/F., Wing Lung Bank Centre, 636 Nathan Road, Kln., HK.電話 TEL ：(852) 2179 8888傳真 FAX ：(852) 2782 1872客戶資料表格 (個人/聯名帳戶)只供內部使用 Acknowledgment in respect of SEOCH Margining on a portfolio basisI/We the undersigned Customer, hereby authorize the company to submit a claim with the SEHK Options Clearing House Ltd. (“SEOCH”) in respect of my/our open positions to the effect that SEOCH will calculate and collect margin in respect of such position on a portfolio basis. The Customer acknowledges that it was invited to read the reporting requirement and the responsibilities of reporting set out in the Rules of the HKEx and in the Securities and Futures (Contracts Limits and Reportable Positions) Rules and related guidance notes issued by the SFC.關於SEOCH 基於證券組合的按金確認我/我們（在下方簽署的客戶）在此授權公司向香港聯合交易所期權結算所（簡稱“期權結算所”）提交關於我/我們之持倉由期權結算所以組合基礎計算及收取有關之按金。
速买通客服英语模板资料
速买通客服英语模板资料速买通客服英语资料孙从众整理**未付款订单Dear $buyer,We have got your order 。
But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to conta ct me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！ Best Regar ds $myname 译文：我们已收到你的订单，但订单似乎未付款。
如果在价格和尺寸上有什么能帮助的，请随时与我联系。
当付款完成，我将立即备货并发货。
谢谢！提示：请根据您产品自身特点对描述内容进行修改。
**已付款订单Dear $buyer,Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so,we will send you an e-mail notifying you ofthe tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname译文：您的订单编号为XXXXXXXXXXXXXX的款项已收到，我们将在承诺的XXX天内发货，发货后，我们将通知你货运单号。
如果您有任何问题请随时联系我。
谢谢！提示：请填上您的订单号和发货天数。
OperaPMS系列课程二客户资料的建立与操作
☆☆学习助手Opera PMS系列课程二客户资料的建立与操作讲师：穆林原则二：把客户装进计算机永恒的理想：客户资料记录客人所有的信息。
酒店管理软件并不仅仅局限于做业务，更多的是对客户的交易记录进行存储，以便于以后的销售。
客户资料包括但不限于：1、客户基本资料（姓名、年龄、性别、称谓）2、联系信息（电话、地址、email、QQ、手机、微信、新浪微博、腾讯微博……）3、喜好（Preference）、关系（Relationship）4、消费信息（入住总次数、消费金额、平均房价、上次入住的价格）一、认识Opera5.0中不同类型的客户资料1、个人（Individual）2、公司（Company）：协议公司3、旅行社（Travel Agent）：涉及佣金4、预订代理商（Reservation Source）5、团队（Group）6、联系人（Contact）二、客户资料的新建（New 各种类型）1、Reservation（预订）->Profiles（客户资料）2、点击New（新建）建立新客户资料->选择客户资料类型3、输入客户信息（一定要使用英文）4、点击Save/OK（保存）点击Save与OK（保存）的区别：点击Save依然停留在原窗口，而点击OK则会退出原窗口。
5、关闭原则三：Fidelio和Opera姓名输入原则在Fidelio/OPERA系统中，Name（Last Name）永远填姓，First（First Name）永远填名，且只能填写英文名。
其他语言姓名请点击“地球”按钮。
三、客户资料的查询（Search 各种类型）1、Reservation（预订）->Profiles（客户资料）2、输入查询条件（兼容中文姓名）3、进行查询4、关闭查询四、客户资料的修改（Edit 各种类型）1、查询客户资料2、修改客户信息3、点击Save/OK（保存）五、客户资料的合并和删除（Merge/Delete）☆ 合并1、Reservation（预订）->Profiles（客户资料）2、查询要合并的客户资料3、Option->Merge4、选中被合并的客户资料5、点击OK确认合并什么情况下需要合并？当一个客户，在酒店的客户资料管理系统中同时拥有多个客户资料时，需要将客户资料合并为一个客户资料。
ERP流程英文版update
The sales Dept is in common use to operate Clear flow process一domestic clears flow processExample：ET8301#31.In please input in the job number axmq450（The product stocks is ordered a detail search）Search，input ET8301#3，confirm orENTER健，直至出现对应该料号的所有订单号，复制需要出货的SO1-******（SO1-150029）右键Copy sell2.在请录入作业编号中输入axmt610（出货通知单维护作业）点击录入，自动默认（一般出货），选取DI 1（出货通知单），把Copy sell的单号paste 到订单单号里面一直ENTER，不需要的单行，就用F2删除或者点击右键删除该单行，然后确定审核打印，出货通知单选择Excel输出，打开邮件-发送网页发给Roger; Lisa; Leo; Karen; joy; Anni; lu; cindy（把这些人在邮件中建立一个组）发上海以外的产品运输时需要付保险费，故出货通知单上有“单价”这栏，把税前金额折合成含税金额后发给Roger，leon。
二国外出货流程范例：ET8301#31.在请录入作业编号中输入axmq450（产品库存受订明细查询）点击查询，输入ET8301#3，一直点击确定或ENTER健，直至出现对应该料号的所有订单号，复制需要出货的SO2-******（SO2-130001）右键Copy sell2.APC INDIA出货流程●1一般出货2外销●DI2（出货通知单）●AS0010●出货日期自动生成，系统默认。
●其他操作和国内操作流程相同{把Copy sell的单号paste 到订单单号里面一直ENTER，不需要的单行，就用F2删除或者点击右键删除该单行，然后确定审核打印，出货通知单选择Excel输出，打开邮件-发送网页发给Roger; Lisa; Leo; Karen; joy; Anni; lu; cindy（把这些人在邮件中建立一个组）}●订单流程一国内订单录入axmt410（一般订单维护作业）录入类型：一般订单/外销订单订单单号：S01帐款客户编号：录入客户编号：例如AS0001人员编号：290（Elsa）订单日期为当天录入日期其他都默认，用ENTER 或CTRL ENTER进入下一步然后在产品区域录入：产品编号，数量，不含税单价。
14套跟进客户英文模板强势来袭~拿走不谢！
14套跟进客户英文模板强势来袭~拿走不谢！今天为大家精心准备了史上最全的订单跟进英文模板！模板还真不是万能的，请灵活运用~01未付款订单的催款模板（根据产品的自身特点对描述内容进行修改）Dear xxx,We have got your order of XXXXXX.But it seems that the order is still unpaid. If there’s anything I can help with the price,size, etc. please feel free to contact me.After the payment is confirmed, I will process the order and ship it out as soon as possible.Thanks!02查看到买家付款完成的订单后，给买家发送订单确认邮件，并且告知预计发货时间Hi, xxx,Thank you for your payment for orders xxxxxxx.We will be dispatching these items within the next 3 days.If you have any questions or problems,contact us directly for help.03填写了发货通知后告知买家当前状况（订单号、发货单号、运输方式和发货日期）Hello, xxx,We are happy to tell you we have dispatched your order! You can track its progress with the following tracking number:xxxxxx.You can also track the delivery of your order yourself here: . It usually takes about 30 days for your orderarrive, but as this is the shopping season, the logistics companies are very busy and some orders may takes lightly longer to arrive.If you have any questions or problems, contact us directly for help.04超过5天还未更新物流信息，让买家再等待Dear xxx,As we all know, it’s the busiest part of the shopping season and the logistics companies are running at maximum capacity.Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available.Thank you for your patience!05货物退回，换物流方式重新给买家发货，并延长收货时间Hello, xxx,Due to the overwhelming demand for logistics this shopping season, the original dispatch has failed.Don’t worry! We have already dispatched your order with a different logistics company. You can track the new delivery of your order here:.We have also extended the time period for you to confirm delivery.If you have any questions or problems, contact us directly for help.06长时间在途，确认是否收到货物，减少买家未收到的担忧Hello, xxx,If you haven’t received your order yet, please don’t worry. We just checked the tracking information and it’s on its way!Don’t worry about your money or your purchase either if you do not receive your package, we will resend your order, or you can apply for a full refund.If you have any questions or problems, contact us directly for help.07距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷Hello, xxx,We have checked the tracking information and found your package is still intransit. This is due tothe over whelming demand for logistics this shopping season. We have also extended the time period for you to confirm delivery.If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible!Thanks!08客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改Dear xxx，I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition? Before shipping it out, I suppose that the damage might have happened during the transportation.But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us.Thanks for your understanding.09货物断货，推荐类似产品（建议大家及时把断货的商品下架）Dear xxx,We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXX. If there’s anything I can help with, please feel free to contact us.Thanks!10折扣产品推荐Dear xxx,Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX %discount. Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions.Thanks & Best regards!11买家议价（填写希望买家购买的件数和您所能提供的折扣）Dear xxx,Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX %discount if you purchase more than XXXX pieces in one order. If you have any further questions, please let me know.Thanks!12向买家推荐新品(圣诞节/新年等节日畅销产品推荐)Dear xxx,As Christmas/New year/…… is coming, we found XXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXX. Please click the following link to check them out XXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX.Thanks.13货物在海关Hello, xxx,We have checked the tracking information and found your package has now arrived at your country’s customs agency. Please let us know as soon as your order arrives at your delivery address. If your package experiences any delays at customs, please contact them tore solve any problems.Thanks!14货物已经处于签收状态，提醒买家确认收货Hello, xxx,The tracking information shows that you have received your order! Please make sure your items have arrived in good condition and then confirm satisfactory delivery. If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible!Thanks!*本文内容来自外贸壹麦田，由邦阅编辑整理。
跟进客户英文模板(14套)
第4则
超过5天还未更新物流信息，让买家再等待
Dear xxx,
As we all know, it’s the busiest part of the shopping season and the logistics companies are running at maximum capacity.
If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible!
Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available.
Thank you for your patience!
If you have any questions or problems, contact us directly for help.
第7则
距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷
Hello, xxx,
We have checked the tracking information and found your package is still intransit. This is due tothe over whelming demand for logistics this shopping season. We have also extended the time period for you to confirm delivery.
英文客户资信调查函范例（五篇模版）
英文客户资信调查函范例（五篇模版）第一篇：英文客户资信调查函范例英文客户资信调查函范例1.Consulting Letter咨询函【写作案例】Dear Sir or Madam,The under-mentioned firm has recently asked if they could represent us in the marketing of our products in the United States as our sole agent:Delta Company, Ltd1258 Huston AvenueNew York,NY10051It will be greatly appreciated if you could provide us some information about the financial and business standing of the above firm.Any information you give will be treated in strict confidence.Look forward to your early reply.Sincerely yours,Thomas2.Survey the New Opener from the Bark向银行查询新客户资信情况【写作案例】Dear Sir or Madam,We have received an order for US ＄80,000 worth of goods from Delta Co.Ltd,1258 Huston Avenue, New York, U.S.A., who has given your bank for reference.Could you please tell us if they are good for this amount? Are they trustworthy and reliable? We shall be most grateful for any information you give.Any advice you give us will be kept strictly confidential.We are also pleased to perform a similar service for you should the opportunity come.A stamped and addressed envelope has been included for your reply.Thank you in advance.Sincerely yours,Thomas3.向客户查询信用及经营情况Inquiring New Customer’s Credit Information from Customers【写作案例】Dear Mr.Smith:We have received an important order from Delta Co.Ltd,1258 Huston Avenue, New York, U.S.A., who has given us your name for reference.We would be much obliged if you could give us some information concerning their business status.Any information you give will be highly appreciated and kept in strict confidence.We shall be pleased to do the same if you should need our services at this end.Yours SincerelyThomas4.带附表的资信调查函 Credit Survey Letter with Attachment【写作案例】Dear Sir or Madam,We have received a sudden order from the Delta Company,Ltd,1258 Huston Avenue,New York,NY 10051,who gives us your name as a reference.We shall appreciate it if you will spend a couple of minutes informing us of your own experiences with the firm by answering the attached questionnaire and returning it to us in the enclosed envelope.Any information you may give us will be treated as strictly confidential.Thank you for your help.Very truly yours,Thomas (Attached Questionnaire)(1)How long have you been in business relations with the firm?year(s)month(s)(2)What credit limit have you placed on their account?USD(3)How promptly are terms met?(choose one of the following)Very promptlyFairly promptlySlowly(4)What amount is currently outstanding?USD5.资信调查有利回函 Favorable Letter of Credit Information【写作案例】Dear Thomas,In reply to your inquiry of March 16th,the firm you inquired about enjoys the fullest respect and unquestionable confidence in the business world.They have always provided in-time delivery, moderate prices and superior quality.I am sure that if you open an account with them, you will find them most straightforward people.Personally, I should have no hesitation in according them a credit ofUS dollars.However, this is without obligation on my part.Hope this will help you in making a decision.Sincerely yours,6.资信调查不利回函 Unfavorable Letter of Credit Information【写作案例】Dear Thomas,We have received your letter of August 8th,concerning the credit standing of Delta in New York.In the past three years, the company has experienced a serious difficulty in finance and delayed in executing their normal payment.It seems to us that the company’s difficulties are due to bad management and in particular to overtrading.Therefore, we would advise you to pay most careful attention to any business relations with them.However, this is our personal opinion and we wish you would make further inquiries on your part.Yours sincerely7.表明无法提供确切意见而致歉【写作案例】Dear Thomas,We regret our inability to let you know any information concerning the firm in question in your letter of June 6.It is true that we had business with them several years ago,butthe amount of business was not so large as to supply any responsible opinion on its business capability and credit standing.Please make further status inquiries from other inquiry agencies.Truly yours8.请求老客户作为资信证人 Asking for Credit Information from Old Customers【写作案例】Dear Charlie，Thank you for your letter of August 2,telling us that the equipment you bought from us is running well.As you know,in our line of business,clients always shop around and look for references before they order.Would you please use your experience with us as a reference when our future clients call you?Thank you for your kind words in advance.Look forward to our future cooperation.Best,9.要求对方提供资信资料Asking for Credit Information【写作案例】Dear Mr.Bean,Thanks for your order and inquiry on August 1st.Our company has been dealing with electronic equipment for over 20 years.We are confident in offering what you need and providing you the best service.Since it is the first time we contact,we would be highly appreciated if you could supply either the usual trade references,or the name of a bank to which we may refer.We are also glad to provide you the same if needed.We sincerely hope this will be the beginning of a long and pleasant business cooperation.We shall do our best to make it so.Sincerely yours,Thomas10.同意资信要求 Accepting the Consulting Requirement【写作案例】Dear ThomasThanks for your reply of August 2nd.Concerning yourrequest,we refer you to Falcon Machine Tools Co.,Ltd.,Shanghai and The Chase Bank of New York,who will be pleased to give you the information about our financial standing and creditability of business.If there is any other information we can provide,we would be happy to do so.Sincerely yours,第二篇：信用卡资信调查函信用卡资信调查函人事部：中国银行自1986年发行国内首张信用卡以来，得到了社会各界人士的广泛欢迎。
英文简历(客户服务代表)CUSTOMER SERVICE REPRESENTATIVE(Sales)
英文简历（客户服务代表）CUSTOMER SERVICEREPRESENTATIVE(Sales)Name: [Your Name]Address: [Your Address]Phone: [Your Phone Number]Email: [Your Email Address]Objective:Motivated and customer-focused individual seeking a position as a Customer Service Representative, utilizing my exceptional communication and problem-solving skills to provide excellent service and contribute to the success of the company.Summary of Qualifications:- Two years of experience in customer service, with a strong focus on sales.- Excellent verbal and written communication skills, both in English and Mandarin.- Ability to build and maintain customer relationships.- Proven track record of meeting sales targets and exceeding customer expectations.- Proficient in Microsoft Office Suite and CRM software.- Exceptional problem-solving skills and the ability to work well under pressure.- Demonstrated ability to work effectively in a team and independently.Experience:Customer Service Representative | ABC Company | [Dates]- Provided exceptional customer service in a fast-paced retailenvironment.- Acted as a key point of contact for customers, addressing and resolving inquiries and concerns.- Managed sales transactions and processed payments accurately. - Demonstrated a comprehensive knowledge of the company's products and services, promoting upsells and cross-sells to meet sales targets.- Built and maintained strong relationships with customers, leading to repeat business and positive customer reviews.- Collaborated with team members to achieve departmental objectives and provide seamless customer experiences.Sales Associate | XYZ Store | [Dates]- Assisted customers in finding and purchasing products, resulting in increased sales.- Provided personalized assistance and recommendations to customers based on their needs and preferences.- Handled customer complaints and resolved issues in a professional and timely manner.- Demonstrated a strong understanding of product features and benefits, effectively communicating them to customers.- Collaborated with store management to implement effective sales strategies and promotional activities.- Maintained a clean and organized store environment. Education:Bachelor's Degree in Business Administration | [University Name] | [Dates]Skills:- Excellent verbal and written communication skills in English and Mandarin.- Strong interpersonal skills, with the ability to build and maintain customer relationships.- Proficient in using Microsoft Office Suite and CRM software.- Exceptional problem-solving skills and ability to work well under pressure.- Detail-oriented and organized, with the ability to multitask effectively.- Strong sales skills, with a proven track record of meeting and exceeding targets.- Team player, with the ability to work collaboratively and independently.Languages:- Fluent in English and Mandarin.References:Available upon request.Job Responsibilities:As a Customer Service Representative at ABC Company, I was responsible for providing exceptional customer service in a fast-paced retail environment. This included addressing and resolving customer inquiries and concerns in a timely and professional manner. I consistently ensured that customers had a positive experience with the company by going above and beyond to meet their needs.One of the key aspects of my role was maintaining a comprehensive knowledge of the company's products and services.This allowed me to effectively promote upsells and cross-sells to customers, ultimately increasing sales. I was able to meet and exceed sales targets consistently, contributing to the overall success of the team and the company.In addition to sales, I also focused on building and maintaining strong customer relationships. By providing personalized assistance and recommendations based on the customers' needs and preferences, I was able to create a positive and lasting impression. This resulted in repeat business and positive customer reviews, further enhancing the company's reputation.As a team player, I collaborated with my colleagues to achieve departmental objectives and provide seamless customer experiences. I was always ready to lend a hand or offer support when needed. I also actively participated in team meetings, providing valuable input and suggestions to improve customer service processes and procedures.During my time as a Sales Associate at XYZ Store, I gained valuable experience in assisting customers in finding and purchasing products. I was able to apply my strong sales skills to provide personalized assistance and recommendations, resulting in increased sales. I also demonstrated my ability to handle customer complaints and resolve issues to ensure customer satisfaction.Education and Skills:I hold a Bachelor's Degree in Business Administration from [University Name]. This educational background has equipped mewith a solid understanding of business principles and practices. I have utilized this knowledge effectively in my customer service roles, especially when it comes to sales and building customer relationships.In terms of skills, my excellent verbal and written communication skills, both in English and Mandarin, have been instrumental in effectively communicating with customers and colleagues. I am able to clearly understand and address their needs and concerns. My strong interpersonal skills have allowed me to build and maintain positive relationships with customers, resulting in repeat business.I am proficient in using Microsoft Office Suite and CRM software, which have been essential tools in organizing and managing customer information. My exceptional problem-solving skills have enabled me to effectively address customer inquiries and resolve any issues that may arise. I am able to work well under pressure and multitask effectively.As a highly detail-oriented and organized individual, I ensure accuracy and efficiency in my work. I take pride in my ability to meet deadlines and deliver exceptional results. My strong sales skills, combined with my ability to work collaboratively and independently, make me a valuable asset to any customer service team.Languages:I am fluent in both English and Mandarin. This bilingualproficiency allows me to effectively communicate with a diverse range of customers, providing exceptional service and building strong relationships.References:References are available upon request.。
客户服务岗位英文简历
客户服务岗位英文简历Introduction客户服务岗位英文简历，又称为Customer Service Resume，是应聘客户服务职位时必须准备的一份专业简历。
这份简历需要详细介绍申请人的工作经历、教育背景、技能和能力，以证明其具备为客户提供最佳服务的能力和经验。
下面是一份典型的客户服务岗位英文简历样本，包括基本信息、教育经历、工作经验、技能和能力等方面。
Basic InformationName: Alex SmithAddress: 1234 Main Street, Anytown, USA 12345Phone: (123) 456-7890Email:*******************Objective: To obtain a customer service position with a reputable company where I can use my exceptional communication skills and customer service experience to exceed customer expectations.教育经历EducationBachelor of Science in Business Administration, Anytown UniversityMajor: MarketingMinor: CommunicationsHonors: Dean’s List (all semesters)工作经验Work ExperienceCustomer Service Representative, XYZ Corporation, Anytown USADates: January 2017-PresentDescription: Provide superior customer service to clients in a busy call center, utilizing excellent communication and problem-solving skills to resolve inquiries, complaints, and requests. Meet and exceed monthly sales quotas by promoting and selling products and services to customers.Key Achievements:- Successfully resolved over 95% of customer inquiries in a timely and satisfactory manner, earning recognition from management for exceptional customer service.- Consistently achieved and exceeded monthly sales quotas, increasing overall company revenue by $50,000 per month.- Designed and implemented a customer feedback survey, resulting in a 20% increase in customer satisfaction ratings.Customer Service Representative, ABC Corporation, Anytown USADates: June 2015-December 2016Description: Responded to customer inquiries, complaints, and requests via phone and email, providing excellent customer service and exceeding expectations. Proactively identified and resolved issues while meeting and exceeding company goals.Key Achievements:- Consistently achieved high customer satisfaction ratings, resulting in an increase of repeat business by 25%.- Developed and implemented a new customer service training program, resulting in a 30% increase in employee productivity.- Successfully navigated a challenging company merger, maintaining high levels of customer service and minimizing customer disruptions.Skills and AbilitiesSkills and Abilities- Excellent communication and problem-solving skills.- Ability to work well under pressure and meet customer demands in a fast-paced environment.- Strong customer service orientation and ability to anticipate and exceed customer needs and expectations.- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.- Demonstrated ability to work well in a team environment and foster positive relationships with clients and colleagues.总结The customer service resume sample above demonstrates the key components of an effective document. The candidate’s name, contact information, and objective introduce the resume and highlight the candidate’s goals. The education section shows the candidate’s background and dedication to learning, while the work experience section demonstrates their customer service and problem-solving skills. The key achievements note specific accomplishments, providing numerical data that demonstrates the candidate’s strengths. Finally, the skills and abilities section highlights the candidate’s capacity for teamwork, customer service, and technical proficiency. By including these elements in their customer service resume, job applicants can make a strong case for their suitability and qualifications for customer service positions.。
酒店柜台登记英语
XX先生/小姐，能出示一下您的护照吗？
I’m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.
Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.
XX先生/小姐，在我准备钥匙卡的时候，您能填一下这张表吗？
May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.
XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐，这是房间钥匙和早餐券。
XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schedule? We’ll arrange a morning call at 6:30 am.
XX先生/小姐请用大写字母写您的名字，好吗？
May I have your occupation, please? 请问您的职业？
Would you sign your name, please? /I’ll need your signature. XX Mr./Mrs. XX先生/小姐，请签名。
客户投诉处理规程中英文版
客户投诉处理程序Customer Complaint SOP目的Purpose:建立一个客户投诉处理的系统以确保所有客户投诉得到及时有效的处理，并采取有效的纠正与预防措施，及时消除产品质量、包装、服务等造成的负面影响，防止类似情况再次发生，提高公司的管理水平和信誉，维护客户利益、提高顾客满意度。
The purpose of this procedure is to establish a system to handle customer complaints to ensure that allcustomer complaints are handled properly and effectively. By effective corrective actions and prevention methods, TIGERS is able to eliminate negative impacts caused by product quality, package, service etc, and avoid similar situation happening again. Thus it ensures customer benefits and improves customersatisfaction.适用范围Applicable Scope:本程序适用于TIGERS所有客户投诉的处理。
This procedure is applicable to all customer complaints handling in TIGERS。
定义Definition:N/A4. 0 职责Responsibility销售部负责客户投诉的接收投诉、初步评估、组织其它部门进行会研、汇总各部门纠正措施与并提供反馈。
Sales Dept. is responsible for receiving, initiating evaluation, organizing relevant departments to research and make action plan, summarizing corrective actions and provide feedback to customer.生产部、物流部或其他相关部门协助销售部回复客户，并提供达到客户满意所需的行动及文件。
客户服务电子版英文简历模板
客户服务电子版英文简历模板求职目标要明确,简历要围绕一个求职目标来写,含糊的、笼统的、毫无针对性的简历会使求职者失去很多机会。
以下是客户服务电子版英文简历模板,欢迎阅读!客户服务电子版英文简历模板xxxx@.com(+86) 13xxxxxxxxxQQ：3xxxxxxxxxNo.67, Lane123 Job Road,District, Shanghai, 200070Objective: Customer ServiceCustomer Service RepresentativeProviding Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales•Dynamic customer service professional experienced in both call-center and retail store settings.•Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.•Build and maintain enduring customer relationships to boost sales and generate repeat business.Professional ExperienceABC Company, Sometown, WI (National retail brand with afast-growing catalog operation)Customer Service Representative09/2021 to Present•Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.•Listen attentively to caller needs to ensure a positive customer experience.•Access electronic and paper cataloging systems to look up product information and availability.•Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.•Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.DEF Company, Sometown, WI (Sometown’s largest showroom for residential and commercial flooring)Customer Service Representative 06/2021 to 09/2021•Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.•Memorized the company’s product offerings; contributed to a 12% sales increase for the quarterby communicating product benefits and providing excellent service.•Recommended solutions within customer budgets and proactively followed up with all cationABC College School Sometown,WIDiploma5/2021Seminars completed:The Customer Focus | CreatingWin/Win Relationships | The Customer Is Always RightAvailable for evening and weekend shifts 英文简历的工作经验的陈述工作经验是一份resume中令招聘者相当感兴趣的一项内容，善加措词是必不可忽视的要务。