物业管理英语培训教材(英文版)

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物业管理英语培训课程(英文版)

物业管理英语培训课程(英文版)

物业管理英语课程PropertyManagement物业管理英语第一讲:Property ManagementProperty management is the process of overseeing the operation and maintenance of real property to achi eve the objectives of the property owner. Sometimes owners manage their own property, particularly smal l properties and particularly when they themselves o ccupy part of the space. But for larger properties or those whose owners live at a distance, manag ement is usually performed by a paid property manag er, either an individual buildings on long-term leas es, where tenants maintain the building, pay the ta xes and insurance,and mail the owner a check each month. But most r esidential, office, retail, and many industrial prope rties offer services along with the space over time .Property management has long been an underrated function in the real estate industry. The need for p rofessional management did not become apparent until the depression of the 1930s, when numerous foreclo sures revealed a pattern of management deficiencies. This oversight might seem strange, since running a large commercial or residential project in which hundreds or thousands of people reside or work is a highly challenging task, calling for training, g ood judgment, variety of technical skills. Traditiona lly, however, emphasis in the real estate industry has been on the so permanent elements of the inves tment-good location, construction, and reasonable long -term financing-than on the day-to-day operation of the property. It has sometimes seemed as if a pr operty owner, having made a very large investment i n the permanent structure, assumed that the property would run itself with a minimum amount of supervi sion.This concept of property management has changed subs tantially in the past decade. In an era of rising costs, it has dawned on owners that good propertymanagement is the major controllable influence on residual cash flow (i. e., the number of dollars t hat end up in the owner’s pocket). It is true that both rent rates and op erating expenses are largely shaped by market forces beyond the control of any one property owner (wit ness the very sharp rise in energy costs in the 1 970s). But it is also true that comparable properti es within the same geographic area often show signi ficant variances in rental income and operating cost s. Why? Close inspection often shows that “above-av erage”operating expenses and lower than average re nt levels result from inadequate property management.The classic mistake of the stock and bond investor moving into real estate involves underestimating th e importance of management. Some investors have the feeling that real estate manages itself.There is a story about the importance of property management. A San Francisco real estate broker recently noticed a project that was on the market for $1 million. He knew how the property had been mana ged in the past and that the million dollar valuat ion was based on a capitalization of historic inc ome figure. He borrowed money to buy the property, renegotiated certain leases, and established more e fficient operating procedures. In six months he sold the property for $1.4 million based on the capita lized value of the new, higher net income. His con tribution was management expertise.Useful Expressions:at a distance 在远处along with 和,同,与……一道;加之call for 需要;要求rather than 而不是dawn on 开始(被人)理解,渐渐(使人)明白end up 结束,结尾;停止result for 由于,是……的结果be based on 基于;以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中,动词不定式to achieve the objectives of the property owner作目的状语。

物业管理专业英语

物业管理专业英语

物业管理专业英语物业管理是指对房地产物业进行综合管理的一项工作,涉及到各个方面的知识和技能。

在国际化的背景下,掌握物业管理专业英语是非常重要的。

本文将详细介绍物业管理专业英语的标准格式,包括常用词汇、短语和句型,以及相关的实例和数据。

一、物业管理基本概念1. Property management: The operation, control, and oversight of real estate assets.2. Real estate: Land and any structures on it, including buildings and natural resources.3. Asset: Any item of economic value owned by an individual or corporation.4. Facility: A building, structure, or space used for a specific purpose.5. Tenant: A person or organization that rents or occupies a property owned by another.6. Lease agreement: A legal contract between a landlord and a tenant, outlining the terms and conditions of the rental arrangement.二、物业管理常用词汇1. Maintenance: The process of keeping a property in good condition through regular repairs and upkeep.2. Renovation: The act of improving or updating a property to enhance its value or functionality.3. Budget: A financial plan that outlines the estimated income and expenses for a specific period.4. Occupancy rate: The percentage of rented or occupied space in a property.5. Tenant satisfaction: The level of contentment or happiness expressed by tenants towards the property and management services.6. Security: Measures taken to protect the property and its occupants from potential threats or risks.7. Energy efficiency: The ability to use energy resources in an efficient and sustainable manner.8. Compliance: Adherence to laws, regulations, and industry standards in property management practices.9. Stakeholder: An individual or organization with an interest or involvement in a property or its management.10. Property valuation: The process of determining the monetary value of a property.三、物业管理常用短语1. Property inspection: The act of assessing the condition of a property to identify any maintenance or repair needs.Example: Regular property inspections are conducted to ensure that any issues are promptly addressed.2. Lease negotiation: The process of discussing and finalizing the terms and conditions of a lease agreement between the landlord and tenant.Example: The property manager is responsible for lease negotiation with potential tenants.3. Tenant screening: The process of evaluating prospective tenants to determine their suitability and reliability as occupants.Example: Thorough tenant screening is essential to ensure the property is occupied by responsible individuals.4. Facility maintenance: The ongoing activities and tasks required to keep a property in good working order.Example: Facility maintenance includes regular cleaning, repairs, and inspections.5. Emergency response: The immediate actions taken to address and resolve any unexpected or critical situations.Example: The property management team has a well-defined emergency response plan in place.四、物业管理常用句型1. We are pleased to offer our property management services to assist you in maintaining and enhancing the value of your real estate assets.2. Our team of experienced professionals is dedicated to providing high-quality property management services tailored to meet your specific needs.3. Tenant satisfaction is our top priority, and we strive to create a comfortable and safe living environment for all occupants.4. Our property management practices are in full compliance with local regulations and industry standards.5. Regular property inspections are conducted to ensure that any maintenance issues are promptly addressed and resolved.6. We believe in open and transparent communication with our stakeholders, fostering strong relationships built on trust and mutual respect.五、相关实例和数据1. According to a recent survey, the average occupancy rate in our managed properties is 95%, reflecting the high demand and desirability of our portfolio.2. Our energy-efficient initiatives have resulted in a 20% reduction in overall energy consumption across our properties, contributing to a more sustainable future.3. Tenant satisfaction surveys indicate an average rating of4.5 out of 5, highlighting the exceptional management services and amenities provided.4. In the past year, we have successfully completed renovations on 10 properties, resulting in an average increase in property value of 15%.总结:本文详细介绍了物业管理专业英语的标准格式,包括基本概念、常用词汇、短语和句型,以及相关的实例和数据。

英语培训总结 英文版

英语培训总结 英文版

英语培训总结英文版English Training SummaryAs the English training program comes to a close, I would like to take a moment to reflect on the journey we have embarked on together. Over the past few weeks, we have learned, practiced, and improved our English language skills in various areas such as speaking, listening, reading, and writing. This summary aims to capture the essence of our experience and highlight the key takeaways from this training.First and foremost, one of the major achievements of this English training program has been the significant improvement in our speaking skills. Through interactive and engaging activities, we have honed our ability to express our thoughts and ideas confidently in English. We have learned how to engage in discussions, express opinions, and present arguments coherently. The various role-plays and group discussions have not only increased our fluency but also enhanced our ability to communicate effectively with others.Furthermore, our listening skills have undergone a remarkable transformation during this training program. Through a wide range of listening exercises, such as listening to podcasts, watching videos, and participating in listening comprehension activities, we have become more adept at understanding spoken English, including different accents, intonations, and nuances. This improvement in our listening skills is crucial as it facilitates effective communication and understanding in real-life situations.Another significant aspect of this English training program has been the emphasis on reading and expanding our vocabulary. We have been exposed to a diverse range of reading materials, including newspaper articles, short stories, and academic texts. This exposure has not only broadened our knowledge but has also equipped us with a rich vocabulary and a better understanding of grammar and sentence structures. Additionally, we have learned effective reading strategies such as skimming and scanning that have enabled us to comprehend texts more efficiently.Moreover, the training program has provided us with ample opportunities to enhance our writing skills. We have practiced various types of writing, such as formal emails, reports, and essays, which have sharpened our ability to organize our thoughts, structure our writing, and convey our ideas effectively. The feedback and guidance provided by the trainers have been invaluable in improving our writing skills.Beyond the language skills, this training program has also fostered a sense of cultural appreciation and understanding. We have explored different aspects of English-speaking countries, their customs, traditions, and ways of life. This exposure to diverse cultures has not only enriched our understanding but has also made us more open-minded and tolerant individuals.Lastly, I would like to acknowledge the trainers who have tirelessly guided and supported us throughout this English training program. Their expertise, patience, and dedication have played a pivotal role in our learning journey. The trainers have not only imparted knowledge but have also created a comfortable andinclusive learning environment that encouraged us to take risks, make mistakes, and grow.In conclusion, this English training program has been a transformative experience for all of us. We have witnessed remarkable progress in our language skills, gained confidence in communicating in English, and developed a deeper appreciation for different cultures. The valuable knowledge and skills acquired during this training will undoubtedly benefit us in our personal and professional lives. As we bid farewell to this program, we carry with us the memories of this enriching journey and the determination to continue our quest for English language mastery.。

培训课程18-物业管理英语

培训课程18-物业管理英语

1、May I help you?
我能帮您什么吗?
2、 Yes, please.
好的。
3、Excuse me.
对不起 / 打扰一下
4、Where is the washroom /elevator?
请问厕所 / 电梯在哪儿?
5、This way ,please. 请这边走
1、floor [flɔ:]
4、OK, of course. 我能看一下您的放行条吗? 好的,当然可以。
Savills 世界领先物业服务公司
物业服务
人所共誉
THANK YOU
英 语口语培训
1、plaza [plɑ:zǝ] toilet [′tɔilit]
广场
2、Restroom [′restrum] 洗手间 washroom [′wɔʃrum] 3、man [mæn] 男性
woman [′wumǝn] 女性
4、 Elevator [′eliveitǝ] 电梯
1、Good morning /afternoon /evening 早上/下午/晚上好 2、Welcome to---------. 欢迎光临------
1. Sorry [′sɔri] 2. Wait [weit] 3. Matter [′mætǝ]
对不起 等待 关系
4. Keep [ki:p]
保持
5. Kept [kept] (keep的过去式)
6. Release note
[ri′li:s] [nǝut]
放行条
7. A long time 很长时间 [ǝ] [lɔŋ] [taim]
2、This way ,please. Go along this way . 3、Turn left / right, and you will find No.3 elevator. 请这边走。沿着这条路走,然后左/右转,你就能看到3号电梯了。 4、The company is on the 35th floor. 那个公司在35楼。 5、Good luck to you ! 祝你好运!

小区物业服务基础英文培训

小区物业服务基础英文培训

小区物业服务基础英文培训Introduction:Section 1: Greetings and Basic Conversations1. Greetings:- Good morning/afternoon/evening.- How are you today?- How may I assist you?2. Conversations:- Resident: I have a problem with my water heater.You: I apologize for the inconvenience. I will send a technician to fix it for you.- Resident: I need a parking permit.You: Sure, I can help you with that. Please fill out this form and provide necessary documents.Section 2: Property Maintenance1. Reporting Issues:- Resident: There is a leak in my bathroom.You: Thank you for informing us. I will send a plumber to fix it immediately.- Resident: The elevator is not working.You: I apologize for the inconvenience. I will contact the maintenance team to check and repair it as soon as possible.2. Cleaning Schedule:- Resident: Can you clean my apartment?1. Active Listening:- Resident: I have been facing noise issues from my neighbors.2. Apologizing and Assuring:- Resident: It has been a week, and my issue is still not resolved.You: I apologize for the delay. I will personally follow up with the team to ensure your issue is resolved within 24 hours.3. Offering Solutions:- Resident: I need assistance with moving my belongings to another apartment.Conclusion:。

s-w-c--2015酒店物业保安部停车场警卫培训手册9-服务英语

s-w-c--2015酒店物业保安部停车场警卫培训手册9-服务英语

SEC-SG -7英语培训内容及标准English Training Standard保安部岗位英语50 sentences for English training-Security Department1 欢迎光临我们饭店。

Welcome to our hotel.2 您旅途愉快吗?Did you have a nice trip?3 请告诉我您的姓名/房间号。

May I have your name/room number?4 抱歉,先生/女士,我不明白,您能再说一遍吗?I’m sorry, sir/madam. I can’t understandyou. Would you repeat it please ?5 是的,先生/女士,我可以帮您打电话。

Yes, sir/madam. I can make the call for you.6 抱歉,先生/女士,电话占线。

I’m sorry, sir/madam. The line is busy.7 请随我来,先生/女士。

Please follow me, sir/madam.8 祝您在我们饭店住得愉快。

Have a pleasant stay at our hotel.9 一切都还好吧?Is everything all right?10 很抱歉给您带来不便。

We are very sorry for the trouble.11 请稍等,先生/女士,我马上就回来。

Just a moment, sir/madam. I’ll be back shortly.12 我立即处理这个问题。

I’ll settle the problem immediately.13 别着急,先生/女士,我们会尽力帮助您的。

Don’t worry, sir/madam. We’ll try our best to help you.14 请坐下稍等片刻。

Please have a seat and wait a moment.15 不用谢,先生/女士。

物业管理英语培训课程(英文版)(doc 84页)

物业管理英语培训课程(英文版)(doc 84页)

物业管理英语培训课程(英文版)(doc 84页)物业管理英语课程PropertyManagement物业管理英语第一讲:Property ManagementProperty management is the process of overseeing th e operation and maintenance of real property to ac hieve the objectives of the property owner. Sometim es owners manage their own property, particularly s mall properties and particularly when they themselve s occupy part of the space. But for larger proper ties or those whose owners live at a distance, management is usually performed by a paid property manager, either an individual buildings on long-te rm leases, where tenants maintain the building, pay the taxes and insurance,and mail the owner a check each month. But most residential, office, retail, and many industrial pro perties offer services along with the space over t ime.g costs, it has dawned on owners that good proper ty management is the major controllable influence o n residual cash flow (i. e., the number of dollar s that end up in the owner’s pocket). It is true that both rent rates and o perating expenses are largely shaped by market forc es beyond the control of any one property owner ( witness the very sharp rise in energy costs in th e 1970s). But it is also true that comparable pro perties within the same geographic area often show significant variances in rental income and operati ng costs. Why? Close inspection often shows that “above-average”operating expenses and lower than average rent levels result from inadequate property management.The classic mistake of the stock and bond investor moving into real estate involves underestimating t he importance of management. Some investors have th e feeling that real estate manages itself.There is a story about the importance of propertymanagement. A San Francisco real estate broker re cently noticed a project that was on the market f or $1 million. He knew how the property had been managed in the past and that the million dollar valuation was based on a capitalization of histor ic income figure. He borrowed money to buy the property, renegotiated certain leases, and establishe d more efficient operating procedures. In six month s he sold the property for $1.4 million based on the capitalized value of the new, higher net inc ome. His contribution was management expertise.Useful Expressions:at a distance 在远处along with 和,同,与……一道;加之call for 需要;要求rather than 而不是dawn on 开始(被人)理解,渐渐(使人)明白end up 结束,结尾;停止result for 由于,是……的结果be based on 基于;以……为根据Notes:1. Property management is the process of overseeing the operation and maintenanceof real property to achieve the objectives of the property owner.此句中,动词不定式to achieve the objectives of the property owner作目的状语。

财务管理培训课程英文版23页PPT.pptx

财务管理培训课程英文版23页PPT.pptx
10- 1
Topics Covered
Measuring Beta Portfolio Betas CAPM and Expected Return Security Market Line Capital Budgeting and Project Risk
Irwin/McGraw-Hill
©The McGraw-Hill Companies, Inc.,2001
T u rb o R etu rn % + 0 .8 + 1 .8 - 0 .2 - 1 .8 + 0 .2 - 0 .8
Irwin/McGraw-Hill
©The McGraw-Hill Companies, Inc.,2001
10- 6
Measuring Market Risk
Example - continued
10- 12
Measuring Market Risk
Security Market Line - The graphic representation of the CAPM.
40
Expected Return (%) .
Rm 20
Rf 0 0
Irwin/McGraw-Hill
Security Market Line
When the market was down 1%, Turbo average % change was -0.8%
The average change of 1.6 % (-0.8 to 0.8) divided by the 2% (-1.0 to 1.0) change in the market produces a beta of 0.8.
Irwin/McGraw-Hill

物业英语Unit 3

物业英语Unit 3
意思是:我们以先进设备和优质材料,提供酒店、 写字楼和公寓大楼的内外墙保洁服务。
Key sentences
12) We also sell, offer or rent all kinds of cleaning machinery and materials.
我们也售卖或者出租各种清洁器械和物料。
24)cleaning machinery and materials 清洁器械和物料 25)knowledge n. 知识 26)skill n. 技巧,技能 27)experience n. 经验
Words and Expressions
28)raise the standard of … 提高……的水平 29)throughout our country/the war 全国/在整个战争期间
Key sentences
6) They can tell you how to plan investment programs as well as laws
concerning real estate, etc.
他们还能提供投资项目策划以及房地产法规等方面 的咨询等。
7) What’s the “Real Estate Agency”?
Answers
• 2. property; run; please come to us; invest; inner and outer wall cleaning; maintenance service for buildings; sell; skill; experience; plan. • 3. give you a hand; need; our company.
如果你对物业管理感兴趣,又不知道如何开始, 请来找我们。

383种国家级职业培训规划教材目录2

383种国家级职业培训规划教材目录2
附件
383种国家级职业培训规划教材目录
序号 1 2 3 4 5 6 7 8 9 教材名称 中国高技能人才楷模事迹读本(第二辑) 德育活动手册 数学(第五版 上册) 数学(第五版 下册) 数学(第五版 下册)(机械、建筑类) 数学(第五版 下册)(电工、电子类) 计算机基础与应用(第四版) 创新教育读本 珍惜生命 远离危险——校园安全读本 类别 技工学校 技工学校 技工学校 技工学校 技工学校 技工学校 技工学校 技工学校 技工学校 技工学校 技工学校 技工学校 第 4 页 专业(职业) 公共课 公共课 公共课 公共课 公共课 公共课 公共课 公共课 公共课 公共课 机械 机械 河北省人力资源和社会保障厅职业 技术培训教研室 江苏省人力资源和社会保障厅技工 教育教学研究室 果连成 孙大俊 中国安全生产科学研究院 组织开发单位 人力资源和社会保障部 江苏省人力资源和社会保障厅技工 教育教学研究室 江苏省人力资源和社会保障厅技工 教育教学研究室 江苏省人力资源和社会保障厅技工 教育教学研究室 江苏省人力资源和社会保障厅技工 教育教学研究室 江苏省人力资源和社会保障厅技工 教育教学研究室 宦 平 主编
专业(职业) 冶金 冶金 化工工艺 化工工艺 种植养殖公共课 种植养殖公共课 种植 种植 种植 种植 种植 种植 种植 养殖
组织开发单位
主编 杨 俊
王大海 贺小兰 四川省技工学校教学研究室 黑龙江省人力资源和社会保障厅技 工教育处 黑龙江省人力资源和社会保障厅技 工教育处 黑龙江省人力资源和社会保障厅技 工教育处 黑龙江省人力资源和社会保障厅技 工教育处 黑龙江省人力资源和社会保障厅技 工教育处 黑龙江省人力资源和社会保障厅技 工教育处 黑龙江省人力资源和社会保障厅技 工教育处 黑龙江省人力资源和社会保障厅技 工教育处 黑龙江省人力资源和社会保障厅技 工教育处 黑龙江省人力资源和社会保障厅技 工教育处 刘 斌

物业管理公司员工基本培训手册

物业管理公司员工基本培训手册

香港新世界大厦基本培训手册上海新创物业管理有限公司二00二年九月目录页码一.投诉处理培训二.微笑服务培训三.物业管理保险制度四.安全保卫培训五.日常工作中处理实际情况的技巧六.仪容仪表培训七.优质服务培训八.员工管理培训九.对讲机使用及管理规定十.英语会话培训十一.服务文明用语五十句十二.服务忌语五十句一、投诉处理培训通过对员工进行不同种类的投诉处理和回复培训,使员工掌握处理投诉的技巧,怎样回复才是客人或投诉者(外部门、本部门员工等)最满意的。

同时,应该知道的是,怎样在处理投诉的结果中得到启发,要善于发现问题,解决问题,改正问题。

1.1.处理投诉的基本原则员工应正确认识投诉,客户对本广场投诉是正常现象,也是客户对本广场信任的再现。

正确处理投诉是提高服务质量的必要保证。

因而员工在处理客户投诉时,应注意遵守下列三项基本原则。

➢➢真心诚意地帮助客户解决问题客户投诉,说明我们的日常管理及服务工作尚有漏洞,说明客户铁某些需求尚未被重视。

员工应理解客人的心情,同情客人的处境,努力识别及满足他们的真正要求,满怀诚意地帮助客人解决问题。

只有这样,才能赢得客人的信任与好感,才能有助于问题的解决。

➢➢决不与客人争辩当客人怒气冲冲前来投诉时,首先应适当地选择处理投诉的地点,避免在公共场合接受投诉。

其次应该让客人把话讲完,然后对客户的遭遇表示歉意,还应感谢客户对管理公司的关心。

当客户情绪激动时,接受投诉者更应注意礼貌,绝不能与客户争辩。

如果不给客人一个投诉的机会,与客人争强好胜,表面上看来似乎得胜了,但实际上却输了。

因此,员工应设法平息客户的怒气,请当班管理人员前来接待客户,解决问题。

➢➢决不损害公司的利益员工对客户的投诉进行解答时,必须注意合乎逻辑,不能推卸责任,随意贬低他人或其他部门。

因为采取这种做法,一方面希望公司的过失能得到客户的谅解,另一方面却在指责公司的某个部门,实际会使员工处于一个相互矛盾的地位,有损公司的利益。

物业管理英语第十二讲General Maintenance and Repair

物业管理英语第十二讲General Maintenance and Repair

物业管理英语第十二讲General Maintenance and RepairWhen it becomes necessary to break through walls in order to make plu mbingor electrical repairs, engineers make the subsequent repairs. The eng ineersalso handle small welding jobs and maintain door hinges and locks. En gineeringstaff may also be involved in a wide rang of miscellaneous tasks such aswindow replacement, painting, carpet installation and so forth. An ou tsidefirm is usually contracted for the maintenance, repair, and inspectio nof major equipment such as elevators.Maintaining a plumbing system is no small job. Many American communit iesoften have a large plumbing system. In addition to the circulating ho twater system, properties have a separate and complete cold water syst em.A property owner without either hot or cold water wastes no time maki ngthis fact known, and engineers must remedy the situation immediately. Faucetare bound to wear out, and many hours are spent replacing them. Drain scan become stopped in the course of everyday use, or property owners maydiscard objects that plug up sinks or bathtubs. On upper floors, plug gedrains may cause flooding. Even minor flooding can cause extensive dam age.The engineering division also frequently receives calls about toilets.Basic tools can generally be used to resolve problems, but, in seriou scases, the toilet may have to be removed to let the plumber locate th esource of difficulty. Water - closet valves must be frequently checke dand kept in good working order to avoid noises.Some plumbing work can be rather messy. One example is cleaning the k itchengrease traps and the basement grease line. Chemicals can help keep th eselines open, but, occasionally, cleaning must still be done manually. Anadditional problem for engineers is the fact that the original plumbi ngin most properties probably was not intended for all the use it now g ets.Properties can modernize systems gradually, but few proferties can u ndertakesuch a job in a short period of time.A Sample Informing Tenants of Electricity Supply Cut-offDear tenants:Please note that owing to the carrying out of repair work to the elec tricitysupply system, lift service and public lighting of Block Two and Four willbe suspended from 9 to 20, Nov. 15th.However, emergency electricity supply will be provided to staircases andcorridors. Should you have any queries, please contact the Manager Of ficeon 87675274 (telephone number).We apologize for any inconvenience that may be caused.Yours sincerelyUseful Expressionbreak through 冲破、突破、冲垮be involved in 卷入、涉及such as 比如so forth 等等in addition to 除了……之外(还有)be bound to 一定,注定wear out 用坏;耗损,磨损in the course of 在……期间plug up 堵塞owing to 由于,因为Notes1. When it becomes necessary to break through walls in order to make plumbingor electrical repairs….此句中,动词不定式to break through walls 是真正主语,it 是形式主语。

s-w-c--2015酒店物业工程部培训手册--公共英语100句

s-w-c--2015酒店物业工程部培训手册--公共英语100句

酒店公共英语100句欢迎和问候1.早上好,先生/女士。

Good morning, sir/madam2.下午好,先生/女士。

Good afternoon, sir/madam3.晚上好,先生/女士。

Good evening, sir/madam4.很高兴见到你。

Nice to meet you5.很高兴您再次光临本店,先生/女士。

Glad to have you here again, sir/madam6.欢迎光临酒店!7.您好吗?How is everything going8.祝您在这过得愉快Have a pleasant stay here9.您今天好吗?How are you today10.希望您在我们酒店过得愉快(客人刚入住时)I hope you will enjoy your stay with us11.祝您过得愉快!(客人再住期间)Have a good time12.很长时间没见到您了。

I haven't seen you for a long time13.欢迎您光临大堂吧。

Welcome to Lobby Lounge14.欢迎再次光临天伦阁西餐厅/珑堡法餐厅Welcome back to Courtyard Restaurant/Restaurant de Lonbo 指引用语15.这边请。

This way, please16.先生/女士,您先请。

After you sir/madam17.请上楼/下楼。

Go upstairs/downstairs, sir/madam18.请一直走。

Go straight, please19.在二层。

It's on the second floor20.在第一拐角向左/右。

Turn left/right at the first corner21.洗手间就在…旁边。

The washroom is beside…22.在地下室走廊尽头。

物业管理人员培训方案范文

物业管理人员培训方案范文

物业管理人员培训方案范文物业管理人员培训方案范文目前,我国的物业管理企业多为中小型的民营企业,管理人员的专业水平参差不齐,知识结构层次不高,综合素质普遍偏低。

下面来看物业管理人员培训方案范文。

员工入职培训方案1一. 培训对象物业管理处全体员工二. 培训目的1. 全面理解物业管理服务概念,完善服务意识;2. 充分掌握大厦管理模式,提高工作质量;3. 熟悉大厦各种设备、设施的功能,降低事故率;4. 掌握各类岗位职责、管理手册;5. 通过全面阶段性的职业培训,提高员工的工作素质。

三. 培训时间安排新员工到职第一周集中培训;四. 培训内容员工内部培训涵盖面广,内容繁多,大致分为:1. 公司企业文化;2. 人事管理规章制度;3. 财务管理规章制度;4. 工程管理;5. 清洁管理;6. 保安管理;7. 客户服务;8. 消防管理;9. 意外事件处理;10. 英语培训;11. 特殊工种将另行增加专业培训课程。

五. 培训负责培训工作总体由人事部负责,由各部门预先填写培训计划表、并每次培训前一周提交培训申请表,人事行政主管跟进配合安排培训进度、培训人员、培训材料、培训考核等。

六. 培训方式专业人员集中授课,由业务部门统一出卷考核。

七. 其它员工入职培训方案2培训结果将直接与员工评定挂钩,作为员工通过试用期的参考依据。

此培训安排将作为大厦前期筹备员工培训的纲要性文件,大厦投入运行后根据实际操作情况,对培训内容及方式作适当调整及相应的补充。

以员工的物业管理基础、概念等方面进行员工培训计划,将物业管理基础先行铺开,以方便日后进行专业性的员工培训课程。

项目物业经理和美国阿肯道夫物业顾问按员工的表现及需要提交人员名单及员工培训计划方案,上报物业公司管理层,安排出外培训及考察。

员工是第一线的工作人员,直接为业主/住户服务,工作质量的好坏,水平高低直接影响到服务质量、公司声誉和形象。

因此,对员工的培训十分重要。

参考物业公司20XX年度员工培训计划入职培训:由物业管理公司人力部负责对新入职员工进行岗前培训。

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物业治理英语课程PropertyManagement物业治理英语第一讲:Property ManagementProperty management is the process of overseeing the operation and maintenance of real property to achieve the objectives of the property owne r. Sometimes owners manage their own property, p articularly small properties and particularly when they themselves occupy part of the space. But for larger properties or those whose owners live at a distance, management is usually perfor med by a paid property manager, either an indiv idual buildings on long-term leases, where tenant s maintain the building, pay the taxes and insu rance,and mail the owner a check each month. But mos t residential, office, retail, and many industria l properties offer services along with the spaceover time.Property management has long been an underrated function in the real estate industry. The need for professional management did not become appa rent until the depression of the 1930s, when nu merous foreclosures revealed a pattern of managem ent deficiencies. This oversight might seem stran ge, since running a large commercial or reside ntial project in which hundreds or thousands of people reside or work is a highly challenging task, calling for training, good judgment, vari ety of technical skills. Traditionally, however, emphasis in the real estate industry has been o n the so permanent elements of the investment-go od location, construction, and reasonable long-ter m financing-than on the day-to-day operation ofthe property. It has sometimes seemed as if a property owner, having made a very large inves tment in the permanent structure, assumed that t he property would run itself with a minimum amo unt of supervision.This concept of property management has changed substantially in the past decade. In an era of rising costs, it has dawned on owners that go od property management is the major controllable influence on residual cash flow (i. e., the n umber of dollars that end up in the owner’s pocket). It is true that both rent rates and operating expenses are largely shaped by market forces beyond the control of any one property owner (witness the very sharp rise in energy costs in the 1970s). But it is also true that comparable properties within the same geographic area often show significant variances in rentalincome and operating costs. Why? Close inspecti on often shows that “above-average”operating e xpenses and lower than average rent levels resul t from inadequate property management.The classic mistake of the stock and bond inves tor moving into real estate involves underestimat ing the importance of management. Some investors have the feeling that real estate manages itse lf.There is a story about the importance of proper ty management. A San Francisco real estate broke r recently noticed a project that was on the m arket for $1 million. He knew how the property had been managed in the past and that the mi llion dollar valuation was based on a capitaliza tion of historic income figure. He borrowed mo ney to buy the property, renegotiated certain leases, and established more efficient operating pr ocedures. In six months he sold the property fo r $1.4 million based on the capitalized value o f the new, higher net income. His contribution was management expertise.Useful Expressions:at a distance 在远处along with 和,同,与……一道;加之call for 需要;要求rather than 而不是dawn on 开始(被人)理解,慢慢(使人)明白end up 结束,结尾;停止result for 由于,是……的结果be based on 基于;以……为依照Notes:1. Property management is the process of oversee ing the operation and maintenanceof real property to achieve the objectives of t he property owner.此句中,动词不定式to achieve the objectives of the property owner 作目的状语。

property management物业治理real property 房产property owner 业主2. …or those whose owners live at a distance, manag ement is usually performedby a paid property manager, either an individual or a management firm.此句中,关系代词whose在定语从句中充当定语,该定语从句修饰指示代词those.Either…or表示选择,能够连接两个并列的词、词组或独立分句。

在此句中,either…or连接的成分是a paid property manager 的同位语,作进一步的解释。

3. there are exceptions…buildings…,where tenants maintain the buildingon a long-term leases, pay the taxes…。

此句中,关系副词where在定语从句中作地点状语,由它引导的定语从句修饰buildings.on a long-term leases意为“长期租赁”。

4. Property management has long been an underrat ed function…。

Long在此句中是副词,作时刻状语,underrated是过去分词,作function的定语。

5. not…until意为“直到……才”。

例如:The baby did not go to bed until his mother c ame back home.6. …since running a large commercial or residential project in which hundredsor thousands of people reside or work is a hig hly challenging task…。

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