酒店实用英语Unit 2 Check-in

Sample Cases
Case 1 Bell Service
1. How many pieces of luggage do you have? 请问您有多少件行李？ Similar Expressions: How many bags do you have? Have you got any baggage? 2. Is there anything valuable or breakable in your bag? 请问您的行李
and show the room number. Explain how to use the key card for first trip guest.
8. Enquire guest departure arrangement.
9. Do self introduction and wish guest enjoy stay with us.
中有价值昂贵品或易碎品吗？
valuable ['væljuəbl] adj. 有价值的；贵重的； breakable [‘breikəbl] adj. 易碎的 e.g. As there was something breakable in it, I took it with me to the Front Desk.
《酒店实用英语》
——十二五规划教材
Job Knowledge and Experience
When a guest checks in at the hotel，as a receptionist at
front desk, the following procedures should be taken into consideration.
Case 3 Registering a Guest who has a Reservation
1. May I confirm your reservation? 我能确认一下您的预订吗？ 2. Could you please fill in this registration form? 您能填一下入住登记
表吗？
Registration form 入住登记表 Similar Expression:
Would you please fill in this registration form?
3. May I have a look at your passport please so that I can fill in your visa number and place of entry? 能看下您的护照吗？这样我可以填写 您的维萨卡号和入境地点。
1. Ask for customer’s name, and confirm guest's RSVN and address
guest by name, ask the guest to show the ID or passport.
2. Confirm RSVN details: check out date, room type, contact number，
It is very busy at front desk, many customers are checking in now.
There are few rooms left in your hotel. Mr. Morgan is inquiring about the vacant single room. He didn’t have room reservation. You are one of the receptionists at the front desk. Now you have to deal with it.
if he/she has made a reservation in advance. Similar expressions: Have you made a reservation with us, sir? Do you have a reservation with us, madam? 3. The rate for a single room is RMB￥538 per night. 单人间的价格是每晚人民币538元。
4. Can I make an imprint of your credit card? 让我划印一下您的信用 卡好吗？
Similaபைடு நூலகம் Expression:
May I take a print of the card, please?
I. Role Play
Technical Training and Basic Skills
6. Imprint the credit card number on the registration form or take cash
as the deposit.
7. Give back passport / ID, credit card deposit record and key to guest
made a reservation. 没有经过预订直接来酒店提出入住要求的客人。 2. Do you have reservation, sir? 先生，请问您有预订吗？ When you receive a guest at the Front Desk, you should ask him/her
这个包里有易碎的东西，我就随身把它带到了前台。
Case 2 Registering a Walk-in Guest 1. a walk-in guest 没有预订到酒店的客人 A walk-in guest means a guest arrives at the hotel without having
payment terms etc.
3. Print registration form, and ask guest for deposit. 4. Take authorization from credit card or write the deposit record.
5. Obtain guest's signature on the registration form.