酒店日常英语句

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酒店常用英语500句

酒店常用英语500句

酒店常用英语口语500句1)Good morning (afternoon ,evening),sir (madam).早上好(下午、晚上好),好,先生(夫人)2) How do you do? (-- how do you do ?)您好!3) Hello (or hi )!您好!4) How is everything (with you )? (您的)一切都好吗?5) How are you getting on ( or along ) these days ?这几天过得怎么样?6) How are you ? (- Fine ,thank you .and you? )您的身体好吗?7) Glad (nice ) to see you . 见到您很高兴。

8) Welcome to our hotel. 欢迎到我们的酒店来!9) It’s nice to meet you again , Mr. Johnson .再次见到您太好了,约翰逊先生。

10) Good –bye.(or bye-bye)再见!11) Good night.晚安(晚间告别用)12) Have a good rest.祝您休息好!13) See you later (tomorrow). 以后(明天)见!14) Hope to see you again soon. 希望不久再见到您!15) Have a good time. 祝您过得愉快!16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快!17) Please don’t leave anything behind.请不要遗忘你的东西。

18) Mind (or watch) your step! 请走好!19) We wish you a pleasant journey. 祝您旅途愉快!20) Have a nice trip!一路平安!21) All the best!万事如意。

酒店英语口语日常用语5篇

酒店英语口语日常用语5篇

酒店英语口语日常用语5篇1.酒店英语口语日常用语篇一It won’t take long to prepare for your breakfast. 您的早餐不会用太长时间准备。

It will take 20minutes to prepare for your lunch.您的午餐需要20分钟时间准备。

I would like some lunch now.我想现在进午餐。

It is Room Service here. 这是送餐服务。

Shall I pour you some coffee now?我可以为您倒一杯咖啡吗?Your food and drinks will be sent up in a few minutes.您要的食品和饮料过几分钟就会送上去。

It will be up right away.马上送上去。

I will send someone up with your breakfast immediately.我马上叫人把您的早餐送上来。

Our Room Service starts serving at 7 0’clock.送餐服务从7点开始。

I am sorry,we don’t start serving lunch until 11am.对不起,我们要上午11点菜开始提供午餐服务。

2.酒店英语口语日常用语篇二Room Service,may help you?送餐服务,有什么可以帮您?Would you please bring me some breakfast?请为我送来一份早餐,好吗?At what time would you like your breakfast?您希望什么时候把您的早餐送来?A Continental breakfast or American breakfast?是要欧式早餐还是美式早餐?With coffee or tea?需要咖啡还是茶?For how many people,please?请问要几个人的送餐?I will bring it up right away. 我马上把它送上来。

酒店常用英语口语

酒店常用英语口语

酒店常用英语口语1、You are welcome.不用谢。

2、With pleasure.这是我的荣幸。

3、My pleasure.这是我们荣幸。

4、Thank you.谢谢。

5、Glad to be of service. Please feel free to contact us anytime.很高兴能为您服务,有需要请随时联系我们。

1、Don't worry,madam. We'll see to it.夫人,别担心。

我们会照顾它的。

2、I'll look into the matter.我会调查这件事的。

3、I'll be with you in a moment.我会很您在一起的。

4、There is no hurry,sir. Take your time.先生,时间充足,请您慢慢……5、It won't be too long,sir.先生,不会花您太多的时间。

6、Please take you time,madam.夫人,不用急,请您……7、We'll let you know as soon as there is any available.如果真的还有空房,我们会尽快通知您。

8、I'll report it to my manager.我将向我的经理汇报。

1、Very good,sir. I'll be glad to help.非常好,先生。

我很乐意帮您。

2、Certainly,madam. I'll be happy to do it.当然,我很乐意去做这件事。

3、Yes,I will.是的。

我很乐意去做这件事。

4、Yes,certainly,just leave it to us,sir.当然。

您就将这件事留给我们去做吧。

5、Glad to be of service. Please feel free to contact us anytime.很高兴为您服务。

酒店日常英语口语

酒店日常英语口语

酒店日常英语口语以下是一些酒店日常英语口语:1. Checking in (办理入住手续)- Guest: Hi, I'd like to check in please.- Front desk agent: Sure, may I have your name and reservation confirmation number?- Guest: My name is John Smith and my confirmation number is ABC123.2. Making a reservation (预订)- Guest: I'd like to make a reservation for a double room for two nights.- Front desk agent: Certainly, when would you like to check in? - Guest: I will be arriving on the 15th of July.3. Asking for assistance (寻求帮助)- Guest: Excuse me, can you help me with my luggage?- Bellhop: Of course, I'll be happy to assist you.4. Ordering room service (订购客房服务)- Guest: I'd like to order some room service, please.- Room service attendant: What would you like to order?5. Asking for directions (询问方向)- Guest: I'm looking for the fitness center, can you tell me how to get there?- Concierge: Sure, it's located on the 2nd floor. Take the elevator and turn left.6. Checking out (办理退房手续)- Guest: I'd like to check out now, please.- Front desk agent: Certainly, did you have any additional charges during your stay?- Guest: No, everything is taken care of.7. Requesting housekeeping services (要求客房清洁服务)- Guest: Could you please send someone to clean my room?- Front desk agent: Of course, we'll send housekeeping right away.8. Reporting a problem (报告问题)- Guest: There seems to be a leak in the bathroom faucet.- Front desk agent: I apologize for the inconvenience. We'll send someone to fix it immediately.以上是一些酒店日常英语口语,希望对您有所帮助。

酒店日常英语口语

酒店日常英语口语

酒店日常英语口语大家好,今天我们来学习一些在酒店日常生活中会用到的英语口语。

无论是出差还是旅行,掌握一些基本的英语口语可以让我们更加便捷地沟通和交流。

下面让我们一起来看看吧。

预订房间1.我要预订一个单人间。

–I would like to book a single room.2.我需要一间双人间,有独立卫生间吗?–Do you have a double room with a private bathroom?3.我需要住三晚。

–I need to stay for three nights.4.我想在房间里加一张床。

–I’d like to have an extra bed in the room.入住登记1.请问我需要填写入住表格吗?–Do I need to fill out the registration form?2.我可以看看我的房间吗?–Can I have a look at my room?3.我们需要提前支付吗?–Do we need to pay in advance?房间设施1.这个房间有空调吗?–Does this room have air conditioning?2.我可以要一个婴儿床吗?–Can I have a baby cot?3.我在浴室里找不到吹风机。

–I can’t find the hairdryer in the bathroom.餐厅用餐1.请问你们早餐几点开餐?–What time is breakfast served?2.我可以点一杯咖啡吗?–Can I have a cup of coffee?3.我对餐厅的食物过敏,你们有什么推荐的菜吗?–I have a food allergy, do you have any recommended dishes?退房结账1.我想结账离店。

–I’d like to check out and settle the bill.2.我们可以用信用卡结账吗?–Can we pay by credit card?3.我想要一张发票,请帮我开一下。

酒店日常英语口语

酒店日常英语口语

酒店日常英语口语1 Welcome to our hotel! 欢迎光临(我们酒店).2 Welcome, sir/madam! 欢迎光临.3 Good morning/afternoon/evening. 早上/下午/晚上好!4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you?您好,总台/餐厅/康乐中心/总机(我能为您做些什么?)5 Tarime Petroleum Hotel, May I help you? 您好,塔里木石油酒店(我能为您做些什么?)6 May I have your name/room number, please? 您可以告诉我您的姓名/房号吗?7 One moment, please. 请您稍候。

8 Thanks! 谢谢您!9 My pleasure! 不用客气!10 Thank you for waiting. 您久等了.11 Sorry to keep you waiting. 不起让您久等了.12 Do you speak Chinese/English? 请问您讲中文/英文吗?13 Do you have a reservation? 请问您有预订吗?14 Show me your passport or identification, please. 请出示一下您的护照或证件。

15 How would you like to pay? In cash or by credit card? 您用什么方式付款,是用现金还是信用卡?16 please show me your credit card. 请出示您的信用卡.17 Please sign here. 请在这儿签字。

18 Here is your charge please. 这是找您的零钱。

酒店常用英语100句

酒店常用英语100句

酒店常用英语100句酒店常用英语 100 句1. How do you do?您好。

2. Nice to see you again.很高兴又见到您。

3. Good morning( afternoon, evening),sir/ madam 先生,早晨(下午,晚上)好。

4. Just a moment, please.请稍等一下。

5. How are you? Fine, thanks. And you?你好吗?好的,谢谢。

您呢?6. Good-bye./ See you.再见。

7. Not at all.不用谢。

8. I’m sorry.对不起。

9. That’s all right.没关系。

10. Yes, sir. It’s no problem.好的,先生。

这不成问题。

11. May I have your name, please.请问您贵姓?12. Pardon?请您再说一遍好吗?13. This way, please.请这边走。

14. It’s my pleasure.非常高兴为您服务。

15. After you, sir/madam.先生/小姐,您先请。

16. I see.我明白。

17. May I help you?有什么能为您效劳的。

18. Take care!保重。

19. Have a nice trip!旅途愉快!20. Wish you every success!祝您成功!21. Watch your step, sir.走路小心,先生。

22. Will that be all, madam and sir? 就这些吗,夫人,先生?23. Could you please make way, madam?可不可以请您让一下路,夫人。

24. Do you have a reservation, sir?先生,你有预订吗?25. Excuse me for interrupting.请原谅我打断您。

酒店常用英语汇总

酒店常用英语汇总

酒店常用英语汇总English for Front Office Dept.前厅部常用英语1.Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好!欢迎光顾诺威香卡国际酒店。

3.How may I help you ?请问有什么可以帮到您?4.May I know your name ,please ?请问贵姓?5、Do you have a reservation with us?请问您预订了房间了吗?6.I’ll check our room availability 我来查一下与否有空房间。

7、Just a moment ,Please请稍等8、I'.对不起, 我们没有以您旳名义预订旳房间记录。

9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。

10、How long do you plan to stay?请问您估计住几天?11.May I see your passport ?我能看一下您旳护照吗?12、Your room charge for one night is RMB***,sir/madam.先生/女士, 您一晚旳房费是***元13.The room charge is include two breakfast.房价涉及两份早餐。

14.please pay RMB300 as deposit请支付300元作为押金。

15.How would you like to make the payment, in cash or by credit card?请问您打算如何付款?钞票支付还是信用卡?16、If you need the room service ,please dial8800.如果您需要客房送餐, 请拨8800.17、We hope you enjoyed your stay .但愿您在这儿住旳快乐。

酒店常用英语180句

酒店常用英语180句

饭店工作常用英语180 句一、Greetings 欢迎和问候语1. Good morning (afternoon, evening), sir (madam).早上、下午、晚上好,先生、夫人。

2. How do you do?您好,初次见面?How do you do?您好?Glad to meet you.很高兴见到您。

3. How are you?您好吗?Fine, thanks. And you?好的,谢谢。

您呢?4. Welcome to our hotel (restaurant, shop).欢迎到我们宾馆、餐厅、商店来。

5. Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。

6. I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快(客人刚入店时)。

I hope you enjoy your stay with us.希望您在我们宾馆过得愉快(客人在饭店逗留期间)。

I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快(客人离店时)。

7. Have a good time.祝您过得愉快。

二、电话用语8. Good morning. This is… (岗位)…(姓名)is speaking. May I help you? 早上好。

这是……部门,我是……。

我能帮您什么吗?9. Sorry, I’ve dialed the wrong number.对不起,我拨错号了。

10. May I speak to your General Manager?能和你们总经理说话吗。

11. Sorry. He is not in at the moment.对不起,他现在不在。

12. Would you like to leave a message?你要留口信吗。

酒店英语每日一句

酒店英语每日一句

酒店英语每日一句酒店英语每日一句1、Good morning. This is Room Reservations. May I help you?您早,客房预约部,能为效劳吗?2、Yes, I’d like to reserve a room.我想预订一个房间。

3、Thank you. For which date?谢谢您,要订哪一天的?4、From January 5th.从1月5日开始。

5、For how many nights?要住几晚呢?6、For four nights.4个晚上。

7、How many guests will there be in your party?您一行共有多少位客人呢?8、Just my wife and myself. So I prefer a twin please.只有我太太和我。

请给我一间两张单人床的房间。

9、Hold the line , please. I’ll check our room availability for those days. Thank you for waiting, we have a twin at RMB1,000 and at RMB1,500. Which would you prefer?请别挂断,我查查那几天有没有空房间。

让你久等了,我们有1000元和1500元的双人房间,您好喜欢哪能一种?10、I’ll take the one at RMB1,500.我要订1500元的。

11、Certainly. May I have your name and initials , please?好的。

请告诉我您贵姓及名字的第一个字母好吗?12、Yes, it’s Tom Cruise T.C.好的,我叫汤姆.克鲁斯T.C。

13、Mr. Tom Cruise. May I have your phone number , please?汤姆.克克鲁斯先生,请给我您好电话号码好吗?14、Yes, the number is 010-********.好的,号码是101-82073660。

酒店常用英语口语带翻译50句

酒店常用英语口语带翻译50句

酒店常用英语口语带翻译50句1. Greeting•Good morning, can I help you? 早上好,我能帮您吗?•Hello, welcome to our hotel. 您好,欢迎光临我们的酒店。

2. Check-in•I have a reservation under the name of Smith. 我有一个叫做Smith的预订。

•Could you please fill out this registration form? 请您填写这张登记表好吗?3. Room Assignment•Your room number is 305, on the third floor. 您的房间号是305,位于三楼。

•Enjoy your stay in our hotel. 希望您在我们酒店过得愉快。

4. Room Facilities•Is there free Wi-Fi in the room? 房间里有免费的Wi-Fi吗?•The air conditioning is not working properly. 空调不太正常。

5. Room Service•Can I order breakfast to be delivered to my room? 我可以订购送到房间的早餐吗?•I would like fresh towels and toiletries, please. 我需要新的毛巾和洗漱用品。

6. Dining at the Hotel•What time is breakfast served? 早餐什么时间开始供应?•I would like to make a dinner reservation for two at7 pm. 我想预订今晚7点的晚餐,两人。

7. Checking Out•Could you please prepare the bill for room 305? 请给305房间准备账单。

酒店常用英语口语80句

酒店常用英语口语80句

酒店常用英语口语80句1、Good morning ,sir(madam)早上好,先生(小姐)2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们。

3、Good evening ,miss Price晚上好,普莱丝小姐。

4、How are you today ,Mr Brown ?你今天好吗?布朗先生。

5、I‘m quite well ,thank you.我很好,谢谢你。

6、Hs good to see you again ,sir(madam)再次见到你真高兴,先生(小姐)7、Nice to meet you ,sir.见到你真高兴,先生。

Titles(称呼)8、Are you Mrs.Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特教授。

10、May I know your name,sir(madam)?我可以知道你的名字吗?先生(小姐)。

11、Here‘s a letter for you ,Dr white.怀特医生,这儿有你的一封信。

12、you‘re wanted on the phone,Captain Smith. 史密斯船长,有你的电话。

13、Welcome to our hotel,miss Henry.欢迎来到我们酒店,享利小姐。

14、May I be of service to you,Mr Baker ?我能为你服务吗?贝克先生?15、Can I help you,Ms Blake?我能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ?请坐,小姐,Offering Help 主动提出帮助17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、May I take your ba for you?我可以为你拿你的手提包吗?21、May I help you with your suitcase?我能帮你拿你的箱子吗?22、Would you like me to call a taxi for you ?你需要我为你叫一辆出租车吗?23、Thank you very much.非常感谢24、Thanks for the trouble 。

酒店日常英语20句

酒店日常英语20句

•Can(May)I help you? 我能帮您什么吗?
•Thank you for your comments(suggestions). 谢谢您给我们提的意见(建议)。
Thank you (very much). 谢谢您(非常感谢)。 That's all right. 没关系。 You are welcome./Not at all./Don't mention it.不用谢。
•What would you like to have, coffee or tea? 您要喝咖啡还是茶?
Happy birthday! 生日快乐!
Happy new year! 新年快乐!
Merry Christmas! 圣诞快乐!
•Just a moment, please.请稍等一下。
•Sorry to have kept you waiting. 对不起,让您久等了。
•What do you think of our service? 您对我们的服务有什么意见? •Thank you for your comments(suggestions). 谢谢您给我们提的意见(建议)。
酒店日常英语20句
人力资源部---王江莉
Байду номын сангаас
Good morning Good afternoon
Good evening
•Welcome to our hotel (restaurant, shop). 欢迎到我们酒店来
•I am pleasure to service for you! 能为您服务,我感到非常荣幸
•Please don't leave anything behind. 请别遗忘您的东西。

酒店常用英语(句子部分)

酒店常用英语(句子部分)

电话用语
1、Hello , front desk Helingel International Hotel , this is liuying ,may I help you? 您好,这里是和林格尔国际酒店前 台,刘莹为您服务。
2、Sorry, I’ve dialed the wrong number. 对不起,我拨错号了。 3、May I speak to your front office manager? 能和你们前台经理说话吗? Sorry, he is not in at the moment. 对不起,他现在不在。 Would you like to leave a message? 您要留口信吗? Pardon. I beg your pardon. 对不起,请再说一遍,好吗?
class is over!
下课!
9、Sit down, please. Here is the menu. 请坐,给您菜单,先生。 10、May I take your order, sir? 您要点菜吗? 11、What would you like to have, coffee or tea? 您要喝咖啡还是茶? 12、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗?
提醒用语
1、Mind (Watch) your step. 请走好。 2、Please be careful. 请当心。 4、Please don’t leave anything behind. 请别遗忘您的东西。 5、Don’t worry. 别担心。
6、Take it easy. 放心好了。 7、 Please don’t smoke here. 请不要在这边抽烟。

酒店宾馆常用英语口语900句

酒店宾馆常用英语口语900句

酒店宾馆常用英语口语900句目录酒店宾馆常用英语口语900句............................................................................... - 1 - 问候客人(一)....................................................................................................... - 1 - 问候英语(二)....................................................................................................... - 2 - 问候客人(三)....................................................................................................... - 3 - 换房续住(四)....................................................................................................... - 7 - 问询服务(五)....................................................................................................... - 9 - 行李服务(六)..................................................................................................... - 12 - 电话总机服务(七)............................................................................................. - 15 - 结账与兑换服务(八)......................................................................................... - 18 - 订票服务(九)..................................................................................................... - 23 - 餐饮服务(十)..................................................................................................... - 24 - 餐厅服务(十一)................................................................................................. - 26 - 点菜服务(十二)................................................................................................. - 28 - 餐厅值台服务(十三)......................................................................................... - 31 - 结账服务(十四)................................................................................................. - 32 - 酒吧服务(十五)................................................................................................. - 35 - 清扫客房(十六)................................................................................................. - 41 - 客房送餐服务(十七)......................................................................................... - 42 - 赔偿与更换服务(十八)..................................................................................... - 44 - 事物招领服务(十九)......................................................................................... - 46 - 客房维修(二十)................................................................................................. - 47 - 洗衣服务(二十一)............................................................................................. - 49 - 在饭店医务室(二十二)..................................................................................... - 54 - 在饭店购物中心(二十三)................................................................................. - 55 -问候客人(一)1.Good morning,sir. 早上好,先生。

酒店常用外语500句

酒店常用外语500句

酒店常用外语500句1. 预订酒店和房间1.Do you have any avlable rooms?你们有空房吗?2.What is the rate for a single/double room? 单人间/双人间的房价是多少?3.How much is the room per night?每晚的房费是多少?4.Can I book a room for tomorrow night?我可以预订明天晚上的房间吗?5.I would like to book a room for two nights. 我想要预订两晚的房间。

2. 登记入住1.I have a reservation. My name is [Your name]. 我预订了房间。

我的名字是[你的名字]。

2.Can I see your passport/ID, please?请出示你的护照/身份证。

3.How long will you be staying?你打算住多久?4.Here is your room key.这是你的房卡。

5.The elevator is on the left/right.电梯在左边/右边。

3. 房间设施1.Does the room have a private bathroom?房间里有私人浴室吗?2.Is there r conditioning in the room?房间里有空调吗?3.Can I have a room with a view?可以给我一个朝向景观的房间吗?4.Is there a minibar in the room?房间里有迷你吧吗?5.Can I have extra pillows/blankets?我可以要求额外的枕头/毛毯吗?4. 服务需求1.Could you please send someone to fix the TV? 请派人来修理电视好吗?2.Can I get some more towels, please?可以再给我一些毛巾吗?3.I need an iron and ironing board.我需要一个熨斗和熨衣板。

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酒店日常英语句————————————————————————————————作者:————————————————————————————————日期:酒店日常英语1、can I help you!我能帮你吗?2、May I come in?我可以进来吗? Comein, please. 请进。

3、Please don't come in. 请不要进来。

4、Just a moment(aminute),please.请稍等一下。

5、I'msorry to disturb you.MayI clean the room,sir? 对不起打扰你了,我来打扫一下房间好吗?6、All right.Come in,please.好的,请进来。

7、Please clean it when I am out.我马上要出去,请等一会儿打扫。

8、May I change the water of the the rooms now?我现在可以换水吗?Yes,please.请换吧。

9、Some of my friends will come and see me this afternoon.Will you pleasegive me some more hotbottlesand tea cups?下午我有几位朋友来访,请给加些热水瓶和茶杯。

10、Well, we'll send tea into the room when the visitors come.好,客人来访我们会端进来的。

11、By the way,is there any mail for me?顺便一下,有我的邮件吗?12、No.If there is,I'll give it to you in time. 没有。

如果有的话,我会及时给你送来的。

13、Why did you come in without my permission?你为什么没经我允许就进来了?14、I come and make the bed. Shall I do it now or later?我来做夜床,你看是现在做还是等会儿做?15、Since you have come,you may do it now? 既然来了,现在就做吧。

16、Here's your clean laundry.you'd better check it.衣服洗好了,请您过目。

17、I am collecting the fee of the long distance call.-我来收长途电话费。

18、This is the bill for the room rent of half a day.-这是补半天房金的帐单。

19、Here is a telegram for you.这儿有一封你的电报。

20、Have you lost anything today,sir?先生,你今天丢过什么东西吗?21、Yes,awallet.I'm looking for it now.-丢了一只皮夹子,我正在找呢。

22、What is there in the wallet?-皮夹子里有些什么?23、My daughter's photoand some money.有一张我女儿的照片,还有一些钱。

24、Look,is this wallet yours?看,这只皮夹子是不是你的?25、Yes,it's mine.Thank you ever so much.是我的,太感谢你了。

26、I want to borrow China Dailyof these days.我要看这几天的《中国日报》。

27、Please get some copiseof China Pictorial for me.-请拿几份《中国日报》给我。

28、Please bring some chairs for me.请拿几把椅子来。

29、Please get me some soap.卫生间的肥皂要添了。

30、The slippers are wornout.Change them for me,please.拖鞋坏了,请给换一双。

31、Get a hot-waterbottle,please.-请拿一只热水瓶给我。

32、Ifeel a bit cold when I sleep.Please get me a blanket.我睡得有点冷,请给我加一条毯子。

33、I need another pillow.我需要加一只枕头。

34、All right,I'll get it for you right away.好的,我就去拿。

35、Just a moment,I'll do it right now.请稍等一下,我马上给你办好。

36、Excuseme.-对不起。

I am sorry.-很抱歉。

37、I beg your pardon.-请你原谅。

38、Pardon mefor interrupting.-对不起打扰你们了。

39、Please excuse me for coming so late.-请原谅我来迟了。

40、I'm sorry I was so careless.-很抱歉我太粗心了。

1i needto make a resevation for this 客房预订 making a reservation.ﻫﻫweekend.ﻫ2 do you have any roomavailable for friday.3 i need a roomfor Thursday .ﻫﻫ4 i need to see if you have a room available for the night?ﻫ6 i'd like to reserve 5 i'd like to reserve a room in your hotel.ﻫﻫtwo rooms for my friends.7 isthere a room availabletonight?9that's fine. i'll take it.ﻫ8 do i pay in advance?ﻫﻫﻫ10 do you have a room?ﻫ11 i wantto stay for2days.12 i like to stay here for 3 nights.ﻫﻫsection 1 - 021 can i help you?ﻫ3what can i do for you?ﻫ2 may i help you?ﻫﻫ4ROOM RESERVATIONS(客房预订部), May I help you?ﻫ5 certainly.ﻫ6 may i have your name?ﻫ7 may ihave your phone number?ﻫ8may i have yourname and your initials?ﻫ10We'll be expecting younextTuesday.9 how do you spell it?ﻫﻫﻫ12 we areglad to accept your booking.ﻫﻫ13thank you forcalling us.ﻫsection1- 03 询问日期及人数ﻫ1 from which date?ﻫ2 at what time will you arrive?3 what time will you be arriving?ﻫ4 from which date and forhow many nights?ﻫ5 are you with a company?ﻫ6 how long do you intend to stay?7 for how many nights?ﻫ9which date will there 8 how many guests will there be in your party?ﻫﻫbe?ﻫﻫ11 how many people are there in your party?ﻫ12 one moment please, sir. yes,we can confirm 10double roomsfor 34 days.ﻫﻫsection1-04询问对房间的选择1which kind of room would you prefer?ﻫ2 what kind ofroom do you want?ﻫ4 withbathor without?ﻫ5 would you like a closed circuit(闭路电视) TV intheroom?ﻫ6i'm afraid wehave no triple rooms, but we can put an extra bed in to one ofour doubleroom. would that suityou?ﻫ7 ifthis is not possible, would youmind a joining room ins tead?ﻫ8 we havedouble rooms at 100 dollors and150dollors, which would you prefer?ﻫ9 the room isverysunnyand comfortable.ﻫsection1-05 对房间的要求ﻫﻫ1i want a quiet room.2 do you have an inexpensive room?3 do you have a better room?5do you have a biger room?4 do you have a cheaper room?ﻫﻫﻫ6 do you have a room with a nice of view?ﻫ7 please giveme a less expensive room.ﻫ8 i like a room with a bath.ﻫ9 i like a room with a shower.10 isthere a TV-set?11is hot water available any time?12 may i see the room?ﻫ13 i like a room with a very large bed.section1-06 对房间的要求2ﻫ1 we will take two smoking connecting room.我们需要2个可以抽烟的相邻的房间.ﻫ2 i want a cheap room with harbor view.ﻫ3do youhave a sea view oramountainview?ﻫﻫ4 have you got5 i want a room on the higher avacantroom on the fifth floor?ﻫﻫfloor.ﻫ6 i want a room on the lower floor.ﻫ7 i want a twin room on fourth floor.ﻫ8 have you got a Studio Room, becuase i have towork there.ﻫ9 i like aJunior Suite ﻫ13i like a double room with two bath 12 a Presidential Suiteﻫﻫ(s?).ﻫﻫsection1-07 关于房间价格ﻫ1 howmuch isthe room please?ﻫ2 would youtell methe rate per nightfor a single room with a bath.ﻫ3 how muchis a double with a bath , please?ﻫ4 hou much do you charge a day?6 we ﻫ5 by the way, is that a special way for a good preservation(?) ?ﻫﻫare for 10 percent discount forgoodpresevation(?), sir.ﻫﻫ7 the 60 dollors include the telephone, a major international newspaper.ﻫ8 for 70 dollors we will provide you with a telephone in the mini bar.ﻫ9 what's of pricedoyou prefer?10 servicesisn't included in the room rate.ﻫﻫsection1-08 关于房间价格21 a double room with a bathat the moment with the rate between 50 dollors and70 dollors.2 there's the minimum price for off season stage淡季 and themaximum price for peak season旺季3 that depend on whatseason is it.4 it's 15 dollars for a single tax extra.ﻫ5 is it includetax and service charge? 含税和服务费吗?ﻫ6do you need a deposit(押金,保证金)?ﻫ7 there is 20 percentdiscount.ﻫ8 itis about 45 dollors a day including heating fee取暖费 but excludingservice charge.9 we serve breakfast every morning. ﻫﻫ10 the charge include onl y bed and breakfast.此项收费只包含床位费和早餐费.section1-09 请来电人稍等2one moment ,please.ﻫ1 just aminute,please.ﻫﻫﻫ3 cloud youplease hold on?4 wait a minute.ﻫ5 hold on ,please.6 couldyou please hold the line?ﻫ7 would you mind waiting?8 couldyou hold a little longer?ﻫ9 would you mind waiting for a few moment?ﻫ10 hello, are you still on the line?ﻫ11 handon,please.ﻫ12 could you hold on a minute?ﻫsection1-10 查看是否有空房1sorry, we have no roomsﻫ2 we do have avacant seat(空房) for thoseday.ﻫ3 well,you can have a room onWednesday.ﻫﻫ4there is a single r oom availablefor you.ﻫ5 there is not suite availableon May 8th.ﻫ6 wedon't have any room available for that week.ﻫ7 we don't have any single roomavailable, would you mind a doubl eroom instead?ﻫ8 do youmind sharingaroom withother people?ﻫ9i suggest youmake a reservation now, because there's a special discount.ﻫ10 the only room available at the moment is asuite.11 you can have room 309.。

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