国际商务礼仪学生复习题

国际商务礼仪复习题

I. True of False Questions

1.Arriving 10-15 minutes late for a business appointment is not uncommon in

France.

2.Women can not work alongside men, except in the medical profession in Saudi

Arabia.

3.You can engage in conversations about religion and politics in Saudi Arabia.

4.Showing up late for business meetings in Australia helps to make a great

impression.

5.Advance reservation for visiting professional personage with business or

government office is required in Australia.

6.You can sign a contract or write others name in red ink in South Korea.

7.South Koreans are usually friendly, and negotiations can be very easy.

8.Korean women traditionally keep their family names after their marriage.

9.It is ok to pass things with your left hand in India.

10.Never touch someone else’s head in India because the head is considered the seat

of the soul in India.

11.Modesty is important in the way you dress, speak and carry yourself in South

Korea.

12.Brazilians like to be early for an appointment.

13.In business negotiations, Russians view compromise as a sign of weakness.

14.Don’t praise or reward anyone in public in Russia, as it may be viewed with

suspicion or cause envy and jealousy.

15.You think you should avoid asking questions at an interview because it is rude to

interrupt the interviewer by doing so.

16.It is ok for you to complain about your former boss during an interview given by

a competing company.

17.The dress code in the business world is very conservative. This means nothing

flashy and provocative, too causal, too tight.

18.Men have no choice but a suit and a tie. Although there are many variations on

the style of the suit, they are still very monotonous.

19.When you discuss business with your customers, you may not pay attention to

your behavior and that business etiquette plays an important role during business communications.

20.When we talk with a stranger, we usually use Sir when he is a man and Miss or

Madam for a woman.

21.As a representative of your company, you want to ensure that you make the best

impression on potential clients- and that means having at least a basic familiarity with the customs and practices of the region.

22.While making introduction, men should rise while women may remain seated.

23.You should always stand up to greet and shake hands with visitors entering your

office.

24.There is always at least one formal reception dinner, either for welcome or for

farewell.

25.You should always turn off (or silence) your cell phone before heading into any

job interview.

26.No matter what type of level of job you are applying for, you should always go

out of your way to greet the receptionists and secretaries with sincerity.

27.The correct way to butter bread is to cut it with knife first and then butter and bite

it.

28.At any dinner party, dishes can be served and removed from where it is

convenient.

29.To the left and above your plate will be the glasses you will be using during the

meal, arranged from left to right in the order that they will be used if several wines are to be served to accompany different courses of the meal.

30.It is improper for a woman to apply lipstick at the table after a meal.

31.After the completion of a formal dinner, place the knife across the fork across the

plate with the knife blade facing outward.

32.Showing respect for seniority and recognizing the hierarchical structure are vital

for establishing and maintaining strong business relationships in Russia.

33.It’s polite to make a business appointment before 10: a.m. or after 5 p.m. in

Germany.

34.Punctuality is extremely important to a German businessman.

35.It is customary for Australian businessmen to exchange gifts at first business

meetings.

36.Deadlines should not be rushed! Making decisions is often a slow and thoughtful

process in Indian culture.

37.When you know a company you are interviewing with is having a casual day on

the day you are interviewed, it is best to dress down for the interview.

38.Casual Friday means I can jump out of bed and dress myself casually to work.

Anyway, Friday is when we can set free from company dress code.

39.In job-hunting, first impressions are critical. Complex accessories are necessary

to impress the interviewers.

40.Professional dress code standards are alive and well in major financial and

executive management and anyone who aspires to top management knows that your personal appearance counts.

41.Firm handshakes are reserved for men at the beginning of a meeting while loose

ones for ladies at the end of a meeting.

42.If you are introducing someone who has a title “Doctor”, for example, include the

title as well as the first and last names in the introduction.

43.You should pay attention to International Protocol because some cultures dislike

physical contact, even handshakes.

44.All the individuals in international business activities are supposed to be equal in

taking the responsibility of observing the same business etiquette, regardless of their age, gender, race and nationality.

45.The customary way of greeting is a bow in Japan.

46.The emphasis in Japanese business culture is on the act of gift-giving not the gift

itself.

47.A “yes” may mean a lot of things in Philippines; therefore, one should be aware

of the subtleties of a particular conversation.

48.When you visit customers, colleagues and other associates, you can feel free to

read any documents, cards, etc. on their desks.

49.Filipinos thrive on interpersonal relationships, so it is advisable to be introduced

by a third party.

50.Do not rush deals. South Africans are very casual in their business dealings.

II. Multiple Choice Questions

1.When being introduced to a person who is physically challenged such as missing

the right hand, what should you do?

A.Nothing-wait for the individual to offer their left hand first.

B.Smile, make eye contact, but avoid handshaking-it is not necessary.

C.Proceed as usual only making the left hand adjustment if they initiate.

D.Immediately offer your left hand to establish a comfort position for them.

2.How long should a handshake last?

A.As long as the introduction itself.

B.Long enough so that the other can have a deep impression of you.

C.End before the introduction is over.

D.It doesn’t matter.

3.Should a man wait for a woman to initiate a handshake?

A.Of course. Lady First is a firm rule on all occasions.

B.Not in a business setting. There is no preferential gender in the business

arena.

C.Only wait for an old lady to initiate a handshake.

D.Only wait for a young lady to initiate a handshake.

4.You are talking with a group of four people. Do you make eye contact with:

A.just the person to whom you are speaking at the moment ?

B.each of the four, moving your eye contact from one to another?

C.no one particular person ( not looking directly into anyone’s eyes) ?

D.three of the four?

5.When you receive a business card, what should you do?

A.Put it away immediately into your pocket.

B.Put it in a wallet that will be put in your back pocket.

C.Read it carefully and place it on the table in front of you.

D.Put in a card case immediately.

6. A receptionist should understand the importance of the job as keeper of the gate

and the voice of the company greeting the public and observe the following behavior guides EXCEPT_______.

A.A receptionist should dress conservatively.

B. A receptionist should wear makeup properly (if a lady, usually a lady) and

have his/her hairstyle neatly and conservatively done.

C. A receptionist should not eat, chew gum, smoke, or drink at the receptionist

desk.

D.A receptionist should read newspaper at the desk or magazines

7.When you greet a visitor in your office, you should:

A.say nothing and let her/him sit where she/he wishes.

B.tell her/him where to sit.

C.say “Just sit anywhere”.

D.say nothing and let her/him stand there.

8.You have forgotten a lunch with a business associate. You feel terrible and know

he is furious. You should :_____

A.write a letter of apology.

B.send flowers.

C.keep quiet and hope he forgets about it.

D.call and set up another appointment.

9. In a job interview, it is better for you to ask questions about_______.

A. job duties, management style.

B. vacation, sick leaves.

C. salary and bonus

D. lunch breaks and so on.

10. To be prepared for a job interview, you should collect and neatly arrange your

important papers in a nice briefcase or portfolio that include the following EXCEPT______.

A. cover letter

B. resume

C. work samples

D. driving license

11. The recognized business colors are_____.

A. yellow and white

B. red and black

C. black and gray

D. pink and blue

12. In some countries, people tend to have a casual attitude toward time, so what will you do for your appointment?

A. You’d better be a little bit late, but no more than 5 minutes.

B. Always be punctual.

C. You can be 15 minutes late as it is socially polite.

D. You can be 10 minutes earlier.

13. Where to put toothpicks served for the finger-food during the cocktail party?

A. Put them at the nearby plate.

B. Hide them in the pocket.

C. Throw them in the toilet.

D. Look around and find the sign of plate to put them.

14. You are the host of a cocktail party. If you find one of the guests is alone, you should______.

A. approach him and keep on talking with him

B. quickly greet him and then turn to the other guests

C. greet him and introduce him to the other guests

D. let him alone because the guest may wish to have a rest

15. It is casual Friday, but you will meet with an important client. How do you dress yourself?

A. As you normally would on Friday-the concept of casual Friday is well understood.

B. A bit nicer than you would normally on Friday, but not in anything special.

C. Appropriate for a business meeting.

D. You don’t give much thought to your dress at all and get dressed quickly and simply.

16. You have a business meeting scheduled, but you are running a little late. Your

clients have been waiting about 5 minutes already. What do you do?

A. Leave what you are working on and meet with the clients.

B. Tell your assistant to tell the clients you’ll be there in a few minutes.

C. Quickly finish what you are doing, then begin the meeting.

D. Go and see the clients yourself, tell them you are running late and will be

finished soon.

17. It is said you should make business calls during the time of office hours most

people are freshest to receive them. When is it?

A. 8 a.m. to 10 a.m.

B. 10 a.m. to noon

C. 1 p.m. to3 p.m.

D. 3 p.m. to 5 p.m.

18.You're in a restaurant and a thin soup is served in a cup with no handles. To eat it

you should:

A. pick it up and drink it

B. use the spoon provided

C. eat half of it with a spoon and drink the remainder

D. blow on it if it is hot

19. You're at a table in a restaurant for a business dinner. Midway through the meal,

you're called to the telephone. What do you do with your napkin?

A. Take it with you

B. Fold and place it to the left of your plate

C. Loosely fold it and place it on the right side

D. Leave it on your chair

20. While having a dinner, food is passed _______.

A. clockwise

B. counter-clockwise

C. across the table

D. the way one wants

21. In Brazil, men shake hands when greeting one another, while maintaining steady eye contact. How do women generally greet each other?

A. Shake hands

B. Kiss each other on the cheeks

C. Shake hands and then kiss each other on the cheeks

D. Kiss each other on the cheeks and then shake hands

22. What is a good conversation topic in Brazil?

A. Football

B. Argentina

C. Politics

D. Religion

23. In Brazil, when making a business appointment, how long in advance should the appointment be made?

A. There is no need for an appointment

B. Three days

C. One week

D. Two weeks

24. Which “hand gesture” should not be used in Brazil?

A. OK gesture

B. Thumb up

C. Hand shake

D. Thumb down

25. If you want to do business with Russian, which of the following behaviors is customary before making a trip to Russia?

A. Inform the prospective company of your intended business proposals and objectives.

B. Describe your products in details to the prospective company.

C. Ask the prospective company to meet at the airport.

D. Bring expensive gifts to the prospective company.

26. Generally, to begin a meeting, who will open the discussion in Russia?

A. The head of the organization

B. The special public speaker of the organization

C. The designated ambassador of the organization

D. It depends.

27. When negotiating with a German businessman, you’d better ______.

A. talk about some family issues first

B. talk about sports first

C. praise their beautiful suits

D. get to the point directly

28. When we introduce people in Germany, it’s polite to introduce ______ first.

A. senior or men

B. senior or women

C. children or women

D. children or men

29. When you meet a German for the first time, you’re expected t o bring ______.

A. a box of chocolate

B. a bouquet of flower

C. nothing

D. a bottle of wine

30. When you visit Australians, the best time for business activities is ________.

A. from March to November

B. from December to February

C. from March to May

D. from June to August

31. Which gift should NOT be brought with us if invited to an Australian businessperson’s home?

A. a bottle of red wine

B. a box of DOVE

C. a bunch of flower

D. a rabbit toy.

32. When will many Korean businessmen take vacation?

A.Mid-July to mid-August

B.January to March

C.Mid-September to mid-October

D.June to July

33. Which is a good topic with Korean businessmen?

A. Korean war

B. Communism

C. Personal life

D. Local culture

34. What is the meaning of “Namaste” in Indian?

A. Goodbye

B. Thank you

C. Have a good day

D. I respect you

35. Which of the following statements is not true regarding doing business with

Indian Business men?

A. Indian men do not generally shake hands with women out of respect.

B. Do use titles whenever possible, such as “Professor”or “Doctor”.

C. Do refuse any food or drink offered to you during business meetings.

D. Indians appreciate punctuality but may not reciprocate it. Try to be flexible.

36. What does an “ok” sign mean in Japan

A. Fine

B. Success

C. Over

D. Money

37. What is the core of the Japanese culture?

A. Ambition

B. Politeness

C. Collectivity

D. Hierarchy

38. Which of the following statements is not true regarding gift exchanging in Japan?

A. Gift giving is common in Japan.

B. Gifts usually are opened in the presence of the giver.

C. Gifts are usually wrapped.

D. White flowers should be avoided.

39. Which of the following topics shouldn’t we choose when communicating with Thais?

A. The delicious food in their country

B. The pleasant holiday experience

C. The rumor about the king and the royal family

D. The famous tourists’ sites.

40. Why do Russian businessmen (women) sometimes lose their temper, walk out of the meeting, or threaten to terminate the relationship?

A. They get angry.

B. They attempt to coerce you to change your position

C. They just want to have a cup of tea.

D. They are joking

41. You are at a business dinner when someone toasts you. What should you do?

A. Say "thank you" and take a sip of your drink.

B. Stand up and give a short speech

C. Stand up and return the favor by giving the toaster his or her own toast.

D. Smile, but do nothing more

42. When is it appropriate to take a cell phone call during a business lunch?

A. When you excuse yourself from the table and talk in another part of the restaurant.

B. When the call concerns those you are having lunch with (i.e., the call is from the boss).

C. Only when you make the call very brief and apologize to your lunch mates.

D. Never.

43. When should you arrive at a business meeting?

A. No more than 5 minutes before the meeting time.

B. 30 minutes before the meeting time, so you can get your footing on the meeting space.

C. No more than 10 minutes before the meeting time.

D. At the exact meeting time so you don't inconvenience anyone.

44. At a business lunch, when can you begin talking business?

A. As soon as the food order is made.

B. As soon as everyone arrives at the table and has exchanged pleasantries.

C. As soon as everyone has chosen a menu item to order, but before the order is made.

D. As soon as food is ordered and pleasantries are exchanged, as long as everyone knows the lunch is a "working" one.

45. In a business situation, what should you do when someone gives you their business card?

A. Say "thank you" and quickly add it to your stack of cards.

B. Immediately offer up one of yours, even if you don't have any on you (in that

case, offer to mail one).

C. Scan it thoroughly, thank the other person and then store it away.

D. Make some polite comment about the style or the person's title, before putting it away.

46. Following a job interview, what is the proper thing to do?

A. Telephone your interviewer the next day to thank them for their time.

B. Send a "thank you" note to your interviewer.

C. Call your interviewer several times over the following week; it's important to

stay in their frame of concentration.

D. Do nothing. To do otherwise is pushy and might hurt your chances of getting the job.

47. How should you make a proper business introduction?

A. Introduce the client to the company president first.

B. Introduce the company president to the client.

C. Provide the individual's names but leave the introducing to them.

D. Do nothing and let them introduce themselves.

48. While traveling internationally on business, your hosts provide a regional

delicacy that you know you won't like. What do you do?

A. Politely decline and eat around the offending item.

B. Offer to take a bite and nothing more.

C. Try it, and then eat as much as you can.

D. Pick at it while you eat other things on your plate and hope they don't notice if

you don't eat any.

49. When invited for a dinner, start eating when

A. food is served.

B. when any one starts eating.

C. when guest of honor starts.

D. any time you like.

50. When two business colleagues are speaking, how close should they stand to one another?

A. 2 feet

B. 3 feet

C. 5 feet

D. Arm's distance