2020年高考英语专题训练系列2-8书面表达投诉信(含答案)
投诉信高考英语满分作文万能句型写作模板真题训练
应用文写作【投诉信】高考英语满分作文万能句型+写作模板+真题+训练【文章结构】第一段：我要投诉这次服务。
第二段：写明投诉原因第三段：阐述要求，并表示自己期望回复。
【万能句式】一篇首句1.I am writing to you about... which I received/bought...我写信给你是关于...我收到/买了...2.Iam going to complain about...我要投诉......3.I am writing to inform you that I am dissatisfied with your.我写信通知你，我不满意你的.....4. I feel sorry to trouble you but I am afraid that I have to make a complaint about.很抱歉，打扰你了，但我恐怕不得不向你投诉...5. I wish to draw your attention to the problem that I bought.我想提醒您注意我购买......的问题6.I am writing to make a complaint about…我写信是要投诉……7.I feel sorry to trouble you but I am afraid I have to make a serious complaint. 我很抱歉打扰你，但恐怕我必须提出严重的投诉。
二篇中句1. When I took... out of the bag and examined... closely, I found...当我拿…从包里出来检查……仔细地看，我发现……2.When I unpacked...and tried to use it,it did not work.当我打开时……我试过了，但没有用。
3.I will appreciate it very much if you could...如果你能......的话，我将非常感激4.I would be grateful if you could...如果你能......的话，我将感激不尽5.I trust you will take my complaints seriously and...我相信你会认真对待我的投诉和......三篇尾句1.I would be grateful if you could...如果你能……我会很感激。
高考英语书面表达投诉信写作高分必背(黄金模版经典范例)
高考英语书面表达投诉信写作高分必背（黄金模版经典范例）A letter of complaintPassage structure:提出问题---说明具体情况---提出解决问题的办法投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式。
组织提纲时要遵循“三步走”的写作规律：第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。
应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。
第二段：写明投诉的原因、问题的经过及产生的后果。
可以说具体的理由，也可以说问题的具体体现方式。
第三段：提出解决方案，不需展开。
这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。
还要注意做到公平、公正。
Useful sentence patterns1. I am writing to complain about…\ I am writing to make a complaint about…\I am writing to express my dissatisfaction about…2. There is something wrong with…I bought. For one thing, ..…; for another thing …3. I can hardly bear \tolerate …any more.4. I hope you can consider my suggestions and improve the situation5. I trust you will take this matter seriously and make an effort to prevent the recurrence of this kind.6. I would like to have a refund(退款) or a replacement（更换）as soon as possible.段尾常用语：(1)It would be highly appreciated if you could…(2)I believe you will take my complaints seriously and…(3)I hope you will give due attention to this matter.(4)I would like to get this matter settled by the end of this month.(5)I could not be more satisfied if you can kindly…(6)I would appreciate it very much if you could…第一篇Samples假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题：购买日期：上个月故障：一周前屏幕坏了，看不见屏幕内容已跟当地销售商家投诉，但其不能解决要求：更换一台新的，如不行则要求退货，拿回货款。
2020高考英语作文模板及写作指导：投诉信
2020高考英语作文模板及写作指导：投诉信【编辑按】介绍自己，说明写作目的：投诉。
1. Irsquo;m Li Hua. I feel bad to trouble you but Irsquo;m afraid that…初心优秀优秀 Li Hua. I feel bad to trouble you but I’m afraid that I have to make a plaint about your restaurant.我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆进行投诉。
2. I’m writing to you to plain about...我写信是投诉......3. I want to express my dissatisfaction about the woolen scarf I bought from your pany.我想要表达我对从你们公司买的羊毛围巾的不满。
.zuowenla 【篇中句】说明投诉问题、后果，并提出合理建议。
1. In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.首先，食物太咸，水没有及时端上来。
而且，你们播放的音乐太吵了。
在这样的环境下，我很难肃静的坐在这里吃饭。
2. s to be something wrong with it. e the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency(缺陷).它是前天按时到的。
高考英语作文投诉信
高考英语作文投诉信第一篇：高考英语作文投诉信投诉信Dear xiaoli: I am sorry to learn about the problem that has been troubling you recently.My suggestions are as follows: First of all , you should complain directly to the general manager, presenting the warranty , or any other record given to you.Besides , I think it necessary for you to show him what is wrong with the laptop that you bought in their store.Tell him politely but firmly that your computer needs to be changed because it often has a black screen and does not work suddenly.If he ignores it, you had better take a further step---reporting the case to the local consumer’sassociation to have your rights protected.I am looking forward to hearing good news from you.第二篇：高考英语作文投诉信高考英语作文投诉信范文投诉信：汤姆在一家商店购得劣质商品，遂与营业员交涉。
但该营业员对他态度粗暴，不予受理，汤姆为此向经理写一封投诉信。
January 3,2003 Dear Manager, Now I am writing to tell you that I bought a TV set from your shop several days ago.But when I brought it home and turned it on, I found it didn’t work properly.So I took it back to the shop and told the assistant what had happened.T o my surprise, your assistant didn’t help me to solve the problem.On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in your shop.But today, I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously thinkof the interests of customers.I hope you will look into the matter and give me a reasonable explanation.I am waiting to know how you will deal with it.Thank you for your consideration and I am expecting an early reply.Sincerely yours，Tom第三篇：高考英语投诉信应用文投诉信一、题型特点与写作思路1、题型特点投诉信是写信人对产品或服务表示不满的信件。
2020届高三英语专题复习之投诉信
作文专项——————投诉信满分范文晨诵（感悟作文并背诵）假如你是李华，半月前你从某国外网站上订购了一台笔记本电脑和一套英文小说，昨天才到货，且电脑不是你订购的型号，小说也有缺页现象。
请就此向网店客服写邮件投诉。
要点如下：1.介绍购物情况；2.反映存在问题；3.提出解决方案；注意：1.词数100左右2.可适当增加情节，以使行文连贯；范文（说明写信目的）I’m one of your customers.I’m writing to make a complaint about your goods.(反映问题提出解决方案)To begin with, I ordered a notebook computer and a set of English novels on your website two weeks ago, but I didn’t receive them until yesterday. Besides, to my disappointment, the computer I received isn’t the one I ordered. If you refer t o my original order, you will find that I requested a Model 506 computer. However, Model 480 reached me instead, causing me much inconvenience. To make matters worse, the books are far from satisfying, as I found some 现在分词作结果状语pages missing.(引出解决方案)Therefore, I hope you can solve the matter for me. I wonder if you can take back those you sent out and replace them with a Model 506 computer and a new set of books?(提出愿望)I would appreciate it if you could give due attention to this matter. Looking forward to your reply.Yours faithfullyLi Hua 我是你的一个顾客。
2020高考英语书面表达-投诉信
4.写作训练a：
题目：假定你是李华，两月前你从海外代购网店订购了一套 书虫系列读物，昨天才到货，且包装破损，数量不足。请你 根据以下提示，给该店店主Bob写一封投诉信： 1．介绍购物情况；2．反应存在问题；3．提出解决问题的 方案。 注意：1．词数100左右；2．可以适当增加细节，以使行文 连贯； 参考词汇：投诉complaint；书虫系列读物Bookworm Series
6. 解决办法 n. _s_o_lu_t_io__n
7. 质量n. _q_u_a_l_it_y_
8. 订货 v._o_r_d_e_r_
9. 运行，运转v. _w__o_rk__
10. 店员,销售员n._c_l_e_r_k__ 11.维修v.__re_p_a_i_r_
12.退款n. _r_e_fu_n__d__ 13. 更换n. _re_p__la_c_e_m__e_n_t_
Para3 表达礼貌感谢:
7. 你若能尽快采取措施处理这个问题，我将感 激不尽。
I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
have to make a complaint about______(投诉内容). The reason for my dissatisfaction is ______(总体介绍). In the first
place,_________ (抱怨的第一个方面). What's worse, __________ (抱怨的第二 个方面). ....
2020高考英语作文写作体裁：投诉信
2020高考英语作文写作体裁：投诉信【篇首句】介绍自己，说明写作目的：投诉。
1. I’m Li Hua. I feel bad to trouble you but I’m afraid that I have to make a complaint about your restaurant.我是李华。
很不想给你添麻烦。
但是，恐怕我不得不对你们餐馆进行投诉。
2. I’m writing to you to complain about...我写信是投诉......3. I want to express my dissatisfaction about the woolen scarf I bought from your company.我想要表达我对从你们公司买的羊毛围巾的不满。
【篇中句】说明投诉问题、后果，并提出合理建议。
1. In the first place, the food is too salty and the water isn’t served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.首先，食物太咸，水没有及时端上来。
而且，你们播放的音乐太吵了。
在这样的环境下，我很难安静的坐在这里吃饭。
2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it’s washed, it fades in colour. Now I can’t wear it.大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状况。
【高考应用文】投诉信 (附解析)
投诉信1. 抱怨complain about2. 表达不满convey/express one’s dissatisfaction3. 对……满意 be content/satisfied with4. 糟糕的服务 poor service5. 采取措施take measures6. 解决问题deal with/solve the problem7. 调查此次事件investigate/look into the matter/incident8. 出乎意料out of one’s expectation11. 向……道歉make an apology to…/apologize to…12. 出乎意料out of one’s expectation13. 不用说needless to say14. 尽快as soon as possible15. 把某事牢记在心 bear sth. in mind首段模板句式I am writing to you about... which I received/bought...我写信给你是关于……我收到/买了…I am going to complain about...我要投诉……I am sorry to have to send this letter.. which I received/bought...很抱歉我不得不寄这封信我收到/买了…篇中模板句式When we checked.... we noticed..当我们国土……我们注意到. .When I took... out of the bag and examined... closely, I found...当我把……从袋子里拿出来检查…密切,我发现…When I unpacked… and tried to use it, it did not work.当我打开. .我试着用它，但没有用。
高考英语写作技巧投诉信(投诉网上购买到问题运动鞋)
Possible version 2
Dear Sir or Madam,
I’m a regular customer of your online shoe store (Self-introduction) . I’m writing to express (my) dissatisfaction with the low quality product (that) you sent/sold to me. (Purpose of writing)
faults. First,… Second,… Worse still…
2. It is disappointing that there are some problems with the goods and service you offered that need your immediate attention/solution. First, …Besides, …What makes matters worse,…
6. I hope you will look into the matter immediately and give me a reasonable explanation.
7. I hope you will make an informal apology to me.
8. I hope you will take proper measures to prevent this happening again.
3. I’m writing to make a complaint about my unpleasant shopping experience on your online shop. 三、反映问题
高中英语作文投诉信范文
高中英语作文投诉信范文英语是对学生综合能力考核最彻底的一类题型,对单词的掌握、对语法的熟悉程度、谴词的能力都会在写作文的水平中体现的一览无余。
下面，是小编为你整理的高中英语作文投诉信范文，希望对你有帮助! 高中英语作文投诉信范文篇1Dear manager,你好经理：I write this letter to you to make some complaints about the computer I bought in your store yesterday afternoon. There' s something wrong with it. That makes me extremely unhappy.我写这封信给你是为了投诉昨天下午我在你店购买的电脑。
那台电脑有问题。
这让我非常不开心。
The computer cannot be properly shut down when I got it back to the office. When I click the shutdown button, it seems that the machine gives no response. And I'm so annoyed with it.我把它拿到办公室后电脑不能正常关机。
我点击关闭按钮，这机器似乎没有响应。
它让我很恼火。
It's obvious that you didn' t carefully examine the machine before you sold it. I think your store should take full responsibility for selling me the defective machine. I insist that you give me a satisfactory reply. I do want you to give back my money as soon as possible.很明显的在你卖给我之前你没有仔细检查电脑。
8.高考英语写作之投诉信—模板+真题+模拟冲刺高考必备写作素材
八．投诉信【高三模拟考试】假定你是李华。
三月初你在网上买了一双鞋子，打算送给妈妈作为三八妇女节的礼物。
但是，收到货后发现存在若干问题。
请你就此给网店客服写邮件投诉。
要点如下：1.介绍购物情况；2.反映存在问题；3.提出解决方案。
注意： 1.词数100左右；2.可以适当增加细节，以使行文连贯。
首段1.自我介绍※I am one of you customers.※I am Li Hua, a customer of your store/restaurant/hotel.※I am Li Hua, a customer who bought a pair of shoes from your website in early March.2.写作背景※I ordered the shoes for my mum as a gift on Women’s Day. However, to my disappointment,I have come across some problems.3. 写作目的※I am writing to make a complaint about them.※I am writing to complain about them.※I am writing to complain about your unsatisfying service.中间段1.主旨句※There are the following problems.※To begin with, it didn’t arrive on schedule, which missed the Women’s Day.※Besides, much to my dissatisfaction, not only is it the wrong size but it is also of wrong color.※What bothers/annoys me most is the quality of the shoes, for they are not made of genuine leather and give off bad smell.总结：※I am not satisfied（so annoyed）to have received such poor service, and I believe I am qualified to ask you to handle it.※There is no doubt that your service needs to be improved.※I am disappointed with your service.※I hope you can either return my money or deliver/arrange a new pair to me as soon as possible.※I hope you can better your service in case the same matter arises in the future.※I hope you will take the matter seriously and make an effort to solve the problem.※I hope you can look into the case and take effective measures to prevent such things happening again.结尾段※I am really annoyed about it. I would be more than pleased if you could take my complaints seriously. Any early reply is highly appreciated.※I am really annoyed about it. I would appreciate it if you could handle the matter at your earliest convenience. Any early reply is highly appreciated.【模拟演练】假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。
专题02 投诉信-冲刺2020年高考英语疫情话题书面表达
投诉信【题型解读】投诉信是人们在生活中对服务、商品、关系等不满时向特定对象写的信件，通常还会要求对方做出相应的补救。
投诉信的用词要恰当并且相对正式，语气要坚决。
叙述问题时用过去时态,提出建议时用现在时态。
【写作思路】投诉信应包括三个方面的内容：1 .表明写信目的及投诉的内容；2. 投诉的原因；3. 希望得到的结果。
【必备短语】1. express my disappointment/dissatisfaction/concern about表达不满2. bring about inconveniences带来不便3. to make matters worse更糟糕的是4. in a rude manner态度恶劣5. put up with/bear忍受6. look into/investigate the matter调查此次事件7. take measures/actions采取措施8. deal with/solve the problem解决问题9. a satisfying solution 一个满意的解决方法10. declare a refund要求退款11. burning with anger：非常生气。
12. cope with=deal with处理，应对。
【套用句式】1. I am writing to express my disappointment/dissatisfaction/concern about...我写这封信是为了表达我对....的失望/不满/担心。
2. The reason for my dissatisfaction is .. For one thing, ... For another, ..我不满意的原因....一方面....另一方面....3. Under these circumstances, I find it difficult to .. 在这种情况下，我很难.....4. I would like to have this matter settled by the end of this month.我希望在这个月底之前解决这件事。
2020届高考英语书面表达总复习：专题(8)(投诉信)含参考范文+Word版含答案
2018高考英语写作专题（8）（投诉信）含参考范文08投诉信Dear ______,①I am ______（自我介绍）. ②I feel bad to trouble you but I am afraid that I have to makea complaint about ______.③The reason for my dissatisfaction is ______（总体介绍）. ④In the first place, ______（抱怨的第一个方面）. ⑤In addition, ______（抱怨的第二个方面）. ⑥Under these circumstances, I findit ______（感觉）to______（抱怨的方面给你带来的后果）.⑦I appreciate it very much if you could ______（提出建议和请求）, preferably ______（进一步的要求）, and I would like to have this matter settled by ______（设定解决事情最后期限）.⑧Thank you for your consideration and I will be looking forward to your reply.1. 写作方法①首段：注意客观、礼貌a. 自我介绍；b. 引出投诉内容；c. 表明目的要求。
②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。
a. 详细说明情况，中肯地提出问题；b. 提出改进建议，表明希望如何解决；c. 拓展题目内容，尤其要强调问题不解决所带来的后果。
③尾段：提出解决方案，不用展开，注意中肯、礼貌原则。
a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决；b. 有时可就问题的解决限定时间；c. 对有关人员的努力表示感谢；d. 希望尽快得到满意答复。
高考英语二轮总复习课后习题 专题六 书面表达 类型8 求助信 投诉信
类型8 求助信/投诉信Passage1(贵州模拟)假定你是李华,目前在英国某英语培训学校学习,你和室友租的住房两周没有供暖,房东请的维修工也没有解决问题。
请你给房东发一封邮件,内容包括:1.说明写信原因;2.描述问题及你的感受;3.提出解决方案。
注意:1.词数100左右;2.可以适当增加细节,以使行文连贯。
Dear Mr.Jones,_______________________________________________________________ _______________________________________________________________ _______________________________________________________________ ______________________________________________________________________________________________________________________________ _________________________Looking forward to hearing from you.Yours sincerely,Li HuaPassage2(陕西汉中十校二模)假定你是李华,正在英国伦敦一所中学求学。
上周三你在学校附近的一家商店买了一个不锈钢杯子,但是杯子出现了问题。
请你给该店经理Mr.Brown写一封电子邮件,内容包括:1.写邮件的目的;2.购买的时间、地点和原因;3.杯子出现的问题(漏水);4.和店员的交流情况和申诉的原因。
注意:1.词数100左右;2.可以适当增加细节,以使行文连贯。
参考词汇:不锈钢 stainless steel;渗漏,漏出leak_______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ ________________________________________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _________________________类型8 求助信/投诉信Passage1Dear Mr.Jones,I am Li Hua,who rented your flat at Queen Road,and I am writing to complain about the fact that we don’t have heating in our flat.We’ve been living in the flat since January an d have always paid our rent on time.However,we have had no heating for two st week you said you would send a repairman,but no one came.After calling many times,the repairman eventually arrived 5 days later.Unfortunately,he said he couldn’t fi!We ar e extremely unhappy.We’ll continue to rent your house,but please arrange for emergency repairs.We also request a 40% discount on our rent for the period when we have been without heating.Looking forward to hearing from you.Yours sincerely,Li HuaPassage2Dear Mr.Brown,I’m Li Hua.Sorry to bother you,but I have to write this to ey deep dissatisfaction with your goods and after-sale service.Last Wednesday I bought a stainless steel cup in your shop,whose shape and color were particularly attractive to me.I didn’t notice that there was something wrong with it.To my disappointment,it began to leak a small amount of water.Worse still,when I told the shop assistant about the problem,she just ignored me.Therefore,I demand that you should refund me my money in full or replace the broken one.I do hope that you can investigate and handle my complaint as soon as possible.I’m looking forward to your satisfactory reply.Yours,Li Hua。
2020高三英语高考复习应用文专题之2 道歉信和投诉信
应用文专题之2 道歉信和投诉信日常生活中难免出现一些差错，如失约，损坏东西等。
遇到这种情形，应及时写信致歉，以消除不必要的误解，维持正常的关系。
道歉信除应及时写之外，还必须写得诚恳，道歉应发自内心，绝不可敷衍塞责。
再者，事情原委要解释清楚，措辞应当委婉贴切。
首段：为所做得事或未能做成得事表示诚挚歉意。
为粗心大意和无礼表示歉意。
I am writing to show my apology for ....I am terribly sorry to tell you that.....I am writing the letter to inform you that ......2.I am afraid that you are displeased at my failing to keep my promise......1.Much to my regret, i failed to keep my engagement to meet you at the park gate.3.I must apologize to you for.....I am afraid what i have done has caused much inconvenience to you..I sincerely hope that you can understand that i offended you unintentionally...I regret to inform you that i am unable to....I am awefully sorry to have put you into so much trouble . i must make a sincere and humble apology to you for....主体：详细解释当时得情况或事件，目的是消除可能出现得误会和矛盾。
高考英语书面表达投诉信
高考英语书面表达投诉信高考英语中的书面表达中，投诉信要如何书写呢?下面是店铺给大家整理的高考英语书面表达投诉信的相关知识，供大家参阅!高考英语书面表达投诉信篇1January 3,2003Dear Manager,Now I am writing to tell you that I bought a TV set from your shop several days ago. But when Ibrought it home and turned it on, I found it didn’t work properly. So I took it back to the shopand told the assistant what had happened. To my surprise, your assistant didn’t help me to solvethe problem. On the contrary, he shouted at me rudely and refused to examine it.I know that your shop enjoys a high reputation of good service, so I bought the TV set in yourshop. But today, I am sorry to find that such service should have happened in your shop and yourassistant didn’t seriously think of the interests of customers.I hope you will look into the matter and give me a reasonable explanation. I am waiting to knowhow you will deal with it. Thank you for your consideration and I am expecting an early reply.Sincerely yours,Tom高考英语书面表达投诉信篇2Dear xiaoli:I am sorry to learn about the problem that has been troubling you recently. My suggestions are as follows:First of all , you should complain directly to the general manager, presenting the warranty , or any other record given to you. Besides , I think it necessary for you to show him what is wrong with the laptop that you bought in their store. Tell him politely but firmly that your computer needs to be changed because it often has a black screen and does not work suddenly. If he ignores it, you had better take a further step---reporting the case to the local consumer’s association to have your rights protected.I am looking forward to hearing good news from you.高考英语书面表达投诉信篇3Dear Customer Service Representative,I am writing to comp[ain about the bad delivery service of your company.The IBM Desktop computer we ordered from your store two weeks ago finally arrived yesterday. There were not any signs of damage to the packing case at all, but when we opened it, we found, much to our surprise, that the back cover had been cracked and the screen had been scratched. In view of this, I have decided to make a formal complaint against your delivery service.I sincerely hope that you will replace this computer as soon as possible. If this is not possible, I will have no alternative but to insist on a full refund.I would appreciate anything you can do to help us in this matter. Yours truly,高考英语书面表达投诉信篇4Dear sir/madam:I feel bad to trouble you, but I’m afraid that I have to makea complaint about.The reason for my dissatisfaction is a letter delivered by mefrom your post office,three days ago still haven’t been delivered to the address.In the first place,as a person in charge of the post office,I believe you must know the importance of deliverable efficiency.But ,As a custorm of your post office,there is a regrettable matter I have to tell you that my letter still haven’t been delivered to the address,which makes me seriously doubt your post office’s efficiency and trust worthines s.I belive both of us are unwilling to make such an unhappy thing happen,so I appreciate it very much if the letter would be delivered to the destination as soon as possible and I would like to have this matter settled by two days.I belive you can solve this matter properly. Thank you for your consideration and I will be looking forward to your reply.Yours custorm高考英语书面表达投诉信篇5Dear Sir or Madam,I am writing to express my dissatisfaction about the bad delivery service of your company, and I will really appreciate your willingness to make up for the loss.Because of our inventory shortage, we ordered thirty computers of the Lenovo Y470—IFI, from Pacific Digital Corp in Guangzhou, which is one of your partners in express business. After we paid the money on 20 March, 2012, the Pacific Digital immediately sent out the goods using Swift & Safe Express, and they assured us that if everything went well, the goods would arrive at our branch office in three days at most. But it turned out that you spent fifteen days in delivering them.During the fifteen days when we were waiting for the computers to come, we tried to contact you to find out the reason for the delay. We searched on your website, using thedelivery order number to track the shipment, but there were not any information concerning it. And we called your customer service number, but it didn’t provide an exact answer either.What’s more, when the computers finally arrived after a delay for half a month, two Of the packages didn’t seem to be in good shape and there were signs of visible damage on them. It’s evident that the damage is caused by unduly rough handling.I sincerely regret having to write this letter, but I demand a claim for the delay and the damaged goods. Firstly, during the time when the computers were on their way, there were no such computers in our store to sell, which caused us a considerate loss since the Y470---IFI were the best-selling type of computers. Second, the two damaged ones are still in our shop and there seems to be little chance that they could be sold, which means that we may lose 7,000 RMB (we paid 3,500 RMB for each when we bought them).。
超实用新高考英语专题复习：高考投诉信(包含真题,好词好句,作文模板)课件
五、对话填空，认真练习应该比短文改错更容易拿分 对话填空要填写的十个单词本身不会太难拼写，不会超过
2000单词表，所以虽然是新题型也不必恐惧。其实质上也是一种 完形填空题，解题关键是要对所给的对话有一个整体把握，通读 全篇对话，弄清谈话的语境及内容。 六、作文：考前至少精练10篇
重点背一些连词和英语固定表达的句型，以及常用的短语和 有特点的动词词组。在写作的时候可以采用一些写作的套路。每 次写作前问自己四个问题：这篇文章的体裁格式是怎样的？主体 时态用什么时态？人称用第几人称？可以分几段，之间用什么过 渡词、连接词？带着这四个问题去审题，搞清楚文章的主要内容 ，然后列出提纲。最后丰富自己的提纲就可以了。
Thank you for your consideration. Looking forward to your earliest reply and action.
Yours sincerely, Li Hua
距离高考还有一个月的时间了，不少有经验的老师都会提醒考生，愈是临近 高考，能否咬紧牙关、学会自我调节，态度是否主动积极，安排是否科学合理 ，能不能保持良好的心态、以饱满的情绪迎接挑战，其效果往往大不一样。临 近高考的冲刺阶段应当如何合理安排？最后关头要注意哪些小环节可以为考生 再赢得宝贵的几分？本人特别为考生精心准备了一份“考前30天备考指南”。
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2.8 书面表达投诉信-2020年高考英语专题训练系列投诉信【文体概述】投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。
投诉信应包括三个方面的内容： 1. 表明写信目的：投诉的内容； 2. 投诉的具体原因； 3. 希望得到的结果。
在语言方面，要注意把握分寸，要公平、公正。
【常用语块】1. 抱怨_________________________________2. 表达不满_________________________________3. 忍受_________________________________4. 对……满意_________________________________5. 糟糕的服务_________________________________6. 采取措施_________________________________7. 解决问题_________________________________8. 预防……发生_________________________________9. 调查此次事件_________________________________10. 以粗鲁的方式_________________________________11. 向……道歉_________________________________12. 出乎意料_________________________________13. 不用说_________________________________14. 尽快_________________________________15. 把某事牢记在心_________________________________【套用句式】1. 我写信是投诉关于……___________________________________________________________________________2. 这几年我对你们的服务都很满意但是我写信是表达关于……的不满。
___________________________________________________________________________3. 有一些主要原因为什么我对……不满意。
首先，……。
更糟糕的是，……。
最后，……。
___________________________________________________________________________4. 我真诚地希望你能认真调查这件事情以及采取恰当的措施，防止类似事件再次发生。
___________________________________________________________________________5. 你若能尽快采取措施处理这个问题，我将感激不尽。
___________________________________________________________________________【短文改错】(做短文改错，背经典范文)Dear Sir,I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015t text messages. Then I took them to the seller, but was toldat Teemall. Ten days before that, it didn’t ring or senthat the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I wasso desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.Sincerely yours,Bu Manyi 【课堂练习】假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。
于是你给该餐厅老板写一封投诉信。
要点如下：1. 问题：牛肉面有苍蝇，服务员态度粗鲁。
2. 要求：餐厅赔礼道歉。
注意：1. 词数100左右；2. 可以适当增加细节，以使行文连贯； 3. 开头语和结束语已为你写好。
Dear Sir,I am Li Hua, a frequent customer in your restaurant.___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________I look forward to a better service next time.Sincerely yours,Li Hua【课外作业】假定你是李华，你在上周日搭坐102号公车。
该公交车司机的不文明行为让乘客很愤怒。
于是你向公交车公司写一封投诉信。
要点如下：1. 司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)；2. 希望尽快查清此事。
注意：1. 词数100左右；2. 可以适当增加细节，以使行文连贯； 3. 开头语和结束语已为你写好。
Dear Sir,I am Li Hua. I am writing to complain about__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Sincerely yours,Li Hua投诉信常用语块1. complain about2. convey/express one’s dissatisfaction3. put up with/bear4. be content/satisfied with5. poor service6. take measures7. deal with/solve the problem8. prevent…from happening9. investigate/look into the matter/incident10. in a rude manner11. make an apology to…/apologize to…12. out of one’s expectation13. needless to say14. as soon as possible15. bear sth. in mind套用句式1. I am writing to complain about...2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…… Eventually, …3. There are some main reasons why I am not content with… At first,… What’s worse,4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter /incident seriouslyand proper measures should be taken to prevent such an incident happening again.5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.短文改错作者写信向商家投诉，表达对所买手机的不满。
1. in→on 具体到某一天用介词on。
2. before→after 根据句子的逻辑意义，应该是“十天后”，故用after。