顾客满意度调查表物流

4 How do you assess the compliance of the delivery programs ? 您如何评估我们遵照交货计划的能力?
5
How is the quality of our service (identification, delivery notes, labelling, loading, unloading)?
2 How do you rate the capacity of our technical team ? 您如何评价我们的技术团队的能力?
3 Have you been attended early enough and have you been assisted at your request? 您是否及时受到了接待并且您的要求得到了支持?
POLL ANSWER 答卷
POLL RECEPTION 收到问卷
DA
SI
D
SI
RELEVANCE
SATISFACTION
COMPETITORS
重要程度
满意度
同竞争者相比
1
1
1 = 差于平均水平
2
2
2 = 平均水平
3
3
3 = 优于平均水平
4
4
4 = 同类中最佳
NO 序号
POLL QUESTIONNAIRE 调查问卷 CONCEPT 内容
1 How do you rate the organizational estructure and the supplying resources of our Company? 您如何评价公司的组织结构和供货资源?
我们的服务质量如何？（标识、送货单证、标签、装卸、时间表等）
6 Are packaging and tranport adequate and do they keep quality of the product? 包装和运输是否合理，是否能确保产品的质量?
7 How do you rate our flexibility to the changes in your supplying system? 您如何评价我们应对贵公司供货体系变化的能力?
CUSTOMER'S SATISFACTION POLL 顾客满意度调查表
MODULE: LOGISTICS 物流
FN:
NO:
ADDRESSEE DATA联系信息
REQUESTER DATA需求人信息
C
C
C
R
TE
I
-
POLL FULFILLMENT
Yo
ur
yo -
您 -
W
im 我
ASSESSMENT CRITERIACO评MP定AR标ISO准N WITH THE
8 How do you rate our time of reaction in case of incidences (not programmed changes, transport strikes, etc.)?你如何评价我们对突发事件的应对能力?
重要ຫໍສະໝຸດ Baidu度
满意度
与竞争者 相比
SUGGESTIONS 建议 (CURRENT AND FUTURE EXPENTANCIES 对目前和将来的期望)