《英语听力教程4》答案及原文

Unit 1 Shopping and Banking Oline

Part I Getting ready

B. Keys:

1: drop 2: shopping 3: mouse 4: feet 5: retailing 6: street 7: get 8: down 9: third-party 10: online 11:30% 12: malls 13: Britain 14: gift-buying 15:50% 16: net 17: peroid

C. Keys:

1 : the site

2 : merchant, addresses/phone numbers/call up

3 : strict safety measures

Part II Net shopping under fire

A. Keys:

1 : delivery, delivery

2 : delivery charges

3 : personal information, 87%

4 : returning goods, 47%

5 : order, 35%, dispatch, 87%

6 : money back, two

B. Keys:

1 : convenience

2 : choice

3 : obstacles

4 : complete trust

5 : build consummers' trust

6 : mature

7 : payment

8 : service

Part III Banking at home

A. Keys:

1 : limited opening hours

2 : Online banking services

3 : getting current information on products

4 : e-mailing questions to the bank

5 : competing for customers

6 : having no computers

B. Keys:

1 : It is banking through the Internet.

2 : 'Online banking' offers convenience which appeals to the kind of customer banks want to keep.

3 : Banks most want to keep people who are young, well-educated, and have good incomes.

Part IV More about the topic: Secret of Good Customer Service B. Keys:

English Good Customer Service(Harrods)

1 : in a pleasant environment

2 : Second to none

3 : different customers, take a look at everything, alternatives, come to sales assistants

4 : first contact with the customer

American Good Customer Service(Saks)

1 : human side, family, occasions in life, a partnership

2 : repeat business, sales

Part V Do you know…?

Keys:

1 : c

2 : a、b、c

3 : a、b、c

4 : c

5 : c

6 : b

Tape script

Part I Getting ready Unit 2 Hotel or B&B Part I Getting ready

1 : 35%, 60%

2 : 45%, 20%

3 : 60%, 80%

4 : 30%, 15%

5 : 50%, 70%

6 : 30%, 20%

C. Keys:

(1)1 : ￡30/single; ￡60/double, children under 12 2 : ￡29/full board3 : ￡28/double+bath, excluded

(2) 1 : hot food, fried egg 2 : coffee, tea, jam, cooked 3 : dinner, bed and breakfast 4 : the room plus all meals 5 : Value Added Tax

Part II A touch of home

Outline I : bed and breakfast, 15 000, advantages over big hotels

II : meeting different people III : features, 1883, guests IV : B&Bs not suitable for some people

Part III Renting a car

A. Keys: 1 : three 2 : Mon. July 10th 3 : station wagon 4 : $79.95

5 : $59.95

6 : 4 p.m.

7 : 10 a.m.

8 : ' free

9

: 12 cents 10 : $10 11 : 8% 12 : '$100

B. Keys: a compact car/a station wagon/ automatic transmission/ current models/ pick up/return the car/special weekend rate/regular

rate/ unlimited mileage/ insurance/ sales tax/ a full tank of gas/ deposit/ lowest rates.

Part IV More about the topic: What Type of Room Do You

Want?

A. Keys: 1: 5 2: 2 3: 6 4: 4 5: 3 6: 1