民航服务英语口语教程教案unit 9-1
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民航地勤英语 U-9
Dialogue – Domestic Passengers(1)
ቤተ መጻሕፍቲ ባይዱ国内旅客
Read the following dialogues with your partner and finish the exercise below: Setting：Mr. Wang and his team are going to the Luggage Claim Area.
Have you ever experienced a delayed flight? What would you do if your connecting flight were delayed? How can you find a hotel in a city you’ve never been to?
Business English
If you have a lot of luggage, you can use luggage trolley for free or choose trolley service. In order to prevent your luggage from being mistakenly taken, airport personnel will check your luggage tag/number at the entrance. Your cooperation is highly appreciated.
Business English
formalities of departing or arriving for passengers
A: Luggage Claim
B: Security Check
F: Luggage Check-in and Issue Boarding Pass
民航专业英语unit9
Section A: Speaking
Relevant Announcements
Ladies and gentlemen, The “fasten seat belt” sign has been turned off. However, for your safety, we
strongly recommend you to keep your seat belt fastened while seated. Now, I will tell you where the cabin equipment locate and how to use them. Your seat-back can be reclined by pressing the recliner button on your armrest. The reading light, call button,and air flow are located above your seat. Airsickness bags are in the seat pocket in front of you.
Section A: Speaking
Words and Phrases
symptom
n.
swallow
v.
relieve
v.
effective
adj.
turbulence
n.
disinfect
v.
wound
n.
bleed
v.
painful
adj.
stand
v.
症状 吞咽 缓解 有效的 颠簸 将……消毒 伤口 流血 疼痛的 忍受
Lavatories are located in the front and rear of the cabin. Smoking is strictly prohibited on board.
民航机务职业英语口语Unit Nine
ห้องสมุดไป่ตู้
Speaking Practice
Prepare dialogues on the following situations:
1. Two colleagues are talking about their impression of Beijing, they do not share the same impression
Note: When you hesitate to agree or when you are not sure, you may say: “I think / suppose / guess so.”
Expressing Disagreement
Expressions of strong disagreement
Yes, I’d agree with you. I’m of exactly the same opinion. I’m with you on that. That’s just what I was thinking. That’s a good point / my opinion too / how I feel. Yes, I’d accept your view on that.
Part B Communicative Functions
Expressing Agreement
Note: RNP AR: Requested Navigation
Performance Authorization Required 要求的导航性能
Expressions of agreement
Expressions of weak disagreement
Speaking Practice
Prepare dialogues on the following situations:
1. Two colleagues are talking about their impression of Beijing, they do not share the same impression
Note: When you hesitate to agree or when you are not sure, you may say: “I think / suppose / guess so.”
Expressing Disagreement
Expressions of strong disagreement
Yes, I’d agree with you. I’m of exactly the same opinion. I’m with you on that. That’s just what I was thinking. That’s a good point / my opinion too / how I feel. Yes, I’d accept your view on that.
Part B Communicative Functions
Expressing Agreement
Note: RNP AR: Requested Navigation
Performance Authorization Required 要求的导航性能
Expressions of agreement
Expressions of weak disagreement
民航服务英语口语教程教案unit 10-1
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 9
教学内容与方法
I.Review the functional sentences in unit9 (10 mins)
[Activity：T asks questions and Ss answer.]
《英语口语》授课教案
章节 课题
Unit10 Dinner Service
课次序号
19
授课型
理论
授课时间
2018年5月15日
学时数
2
教学目标
Teaching objectives:
1.To know the specifications and requirement for cabin catering service in different cabin class.
Step2.T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning of the structures in each dialogue together. (5mins)
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(10 mins)
IV.Dialogues(20mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (8mins)
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 9
教学内容与方法
I.Review the functional sentences in unit9 (10 mins)
[Activity：T asks questions and Ss answer.]
《英语口语》授课教案
章节 课题
Unit10 Dinner Service
课次序号
19
授课型
理论
授课时间
2018年5月15日
学时数
2
教学目标
Teaching objectives:
1.To know the specifications and requirement for cabin catering service in different cabin class.
Step2.T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning of the structures in each dialogue together. (5mins)
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(10 mins)
IV.Dialogues(20mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (8mins)
民航乘务英语口语教程-1
Asking someone for help: • Could you give me a hand? • Would /could /will you help me? • I wonder if you could help me. • Would you mind giving/ lending me a hand? • Do you think you could possibly lend/ give me a hand? • Do me a favour, will you?
Thank you！
Offering and Accepting Help
• Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Practice
Preparation for the Flight
Starting a Conversation
Thank you！
Offering and Accepting Help
• Offering help is social behavior. The people who receive help greatly appreciate it. Shop clerks, cabin attendants and hotel staff always offer help to their customers if they want to give good service. Those who accept help may feel grateful and express their thanks.
Introductions
• Sometimes introductions and greetings go together, people may greet each other after an introduction is made. The following is an example.
Practice
Preparation for the Flight
Starting a Conversation
Unit 9
Part Ⅰ Dialogues
Unit 9 Drink Service —— Part A
Dialogue 2
P: Excuse, me, Miss. When will the drinks be served? I feel kind of thirsty. S: Wait a minute, please. We are preparing them now. (A minute later, the announcement comes: Ladies and gentlemen, we are about to serve you with drinks, please put down your seat table in front of you. ) (A minute later, two stewardesses come up with the trolley) S: What would you like, sir? P: What do you serve? S: We have plenty of drinks, coffee, tea, fruit juice and some wine. P: I prefer some soft drinks. Do you have Seven-up?
5. How would you like your tea? Weak or strong? 您是要淡茶还是浓茶?
Part Ⅰ Dialogues
Unit 9 Drink Service —— Part A
Dialogue 3
P: Miss, I want to have something to drink, please. I am terribly thirsty now. S: OK, sir. Would you like something hot or cold to drink? P: I am upset in my stomach1, so I prefer some hot drinks. Would you give me a
《民航服务英语》最新版教学课件Unit 9 Duty-free Sales
receipts. Please keep your boarding pass and get these items ready for
inspection at the security check.
For passengers who will transit and continue on to _________,please note that any
designated heir [法] 指定继承人
Activity1 Discussion
1.Can you name some duty-free goods on flight?
There are alot of duty-free goods on flight,such as perfume,electronic products, alcoholic drinks and cigarettes.
Liquid,Aerosol and Gel items purchased on board will not be permitted to past
the transit baggage security screening point. Therefore,we advise you to book
pared with paying with cash, what is the advantage of paying with credit card?
The cards are easier to handle than cash as CA don’t have to find change when passengers give the wrong amount.
cow leather 牛皮 ; 牛皮革
民航服务英语口语教程教案unit 9-1
Ⅲ.Exercise 2 & Exercise 3(40 mins)
Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)
Step2. Read after Ttwice. (5mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
2. We have learnthow to serve drinks.
Ⅵ. Assignments (3mins)
1. Review the new words and terms;
2. Preview the dialogues we haven’t learnt;
3. Do exercise 4 and exercise 7.
Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)
2. To master the useful words and expressions for catering service.
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 8
Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)
Step2. Read after Ttwice. (5mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
2. We have learnthow to serve drinks.
Ⅵ. Assignments (3mins)
1. Review the new words and terms;
2. Preview the dialogues we haven’t learnt;
3. Do exercise 4 and exercise 7.
Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)
2. To master the useful words and expressions for catering service.
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 8
民航服务英语9课件
Category Main Course Salad Dessert and 9 Drink and Food Service
Part III Announcements
Exercise Please fill in the blanks in the following sentences with the phrases given below.
jasmine tea ['dʒæ zmɪn tiː] 茉莉花茶
snack [snæ k] n. 小吃，快餐
drink [drɪŋk] vt. 喝，饮
coffee ['kɒfɪ] n. 咖啡；咖啡豆
juice [dʒu:s] n. 果汁
Sprite [spraɪt] n. 雪碧
fork [fɔ:k] n. 叉；餐叉
民航服务英语
Unit 9 Drink and Food Service
Part V Progress Check
Sentences I have learned in this unit are:
◇What would you like, sir? Coffee, tea or fruit juice? ◇What do you think about it? ◇Would you kindly tell me when you are going to serve the dinner? ◇I prefer jasmine tea. ◇Does it sound good to you? ◇I’m awfully sorry but we don’t have that on board. ◇This is a short range flight. We only serve snack. ◇I’m a vegetarian. Do you have a special meal for me? ◇Would you care for vegetable hors d’oeuvre or vegetable soup, fruit or a sweet? ◇It does help if you request for a special meal when you book your ticket, sir.
民航服务英语听力教学课件u9
1. Different people
to
on the plane.
2. If you have any questions
two
.
please do not
3. Passengers should avoid
.
4. The best way to
is to carry it on.
5.
is only a little helpful to the folks
Unit 1
Passage Long Flight Directions: Listen to the passage and try to answer the following questions. 1.What is a jet-lag? Have you got this kind of experience? 2.What should you wear on a long flight? 3.What shouldn’t you drink and eat on a long flight? 4.How many time-belt does an Atlantic flight cross? How many days does the body need to recover? 5.How do the Russians experience the jet-lag?
2
Part A Micro-Listening
Unit 1
II. Directions: You will hear five sentences. Each one will be read three times. Listen carefully and write down what you hear.
民航英语口语教程教案
Topic1、It doesn't work.中文：它出故障了。
Topic2、It's essential.中文：这是必要的。
Topic3、It's a small world.中文：这世界真小。
Topic4、How is it going?中文：情况怎么样？Topic5、I'll get it.中文：我去接电话。
Topic6、I'm under a lot of pressure. 中文：我的压力很大。
Topic7、I assure you.中文：我向你保证。
Topic8、I'll give you a hand.中文：我来帮助你。
Topic9、I mean what I say.中文：我说话算数。
Topic10、I'll take your advice.中文：我接受你的忠告。
Topic11、No problem.中文：没问题。
Topic12、I've got my hands full.中文：我手头正忙。
Topic13、Easier said than done.中文：说明容易做时难。
Topic14、It's a pain in the neck.中文：这真是苦不堪言。
Topic15、I'm on a diet.中文：我正在节食。
Topic16、Can I have a day off?中文：我能请一天假吗？Topic17、It's better than nothing. 中文：总比没有好。
Topic18、Take care.中文：请多保重。
Topic19、I couldn't get through.中文：不打不通电话。
Topic20、I hope you'll forgive me.中文：我希望你能原谅我。
Topic21、Storms make trees take deeper roots. 中文：风暴使树木深深扎根。
航空服务英语口语教程课件Unit 9
Extended Reading
Professional Terms for Further Study
THANK YOU
UNIT 9
Special Circumstances of Security Check
01
目录 02 03
CONTENTS
04
Lead-in Model Dialogs Speaking Tasks Extended Reading
Lead-in
Lead-in
Model Dialogs
Dialog 1
stand up with your crutch. P: Here you are.
Dialog 2
(Officer takes the crutch to scan.) O: Here’s your crutch. Please stand up carefully, so we can check you. Afteir and finish your security check, you can get your wheelchair back then. P: Okay, thank you very much. O: You’re welcome. Wish you a happy journey. P: I hope so. Thanks again.
(O = Officer P = Passenger)
P: Excuse me, do I have to go through the security gate? O: Yes, madam. All passengers have to be checked for the security of
(完整版)民航客舱英语课件Unit9MealService
CA: Excuse me, Miss. May I set your table? PAX: Miss, I am very tired. I am going to skip my meal and go to sleep CA: OK. I will inform my colleagues that you do not wish to be woken up
Group Work
1.What can passengers be served in the meal service on the airplane ?
2.What is the sequence(顺序) of meal service?
Main dish, snacks，salad
A passenger wants something typically Chinese delicacies. What would the cabin attendant recommend?
D4(A passenger wants to skip her meal and go to sleep).
and long-hual flight in meal service?
Proper Terms
short haul flight 短途航班
long-haul flight 长途航班 haul [hɔ:l] V&N 拖，拉
Part 3 Dialogues
D1(A passenger orders a main dish).
CA: Excuse me, Sir. Now we are serving the dinner. This is the menu. Today we have the baked fish with Chinese rice and fried chicken with noodles. Which choice would you like?
Group Work
1.What can passengers be served in the meal service on the airplane ?
2.What is the sequence(顺序) of meal service?
Main dish, snacks，salad
A passenger wants something typically Chinese delicacies. What would the cabin attendant recommend?
D4(A passenger wants to skip her meal and go to sleep).
and long-hual flight in meal service?
Proper Terms
short haul flight 短途航班
long-haul flight 长途航班 haul [hɔ:l] V&N 拖，拉
Part 3 Dialogues
D1(A passenger orders a main dish).
CA: Excuse me, Sir. Now we are serving the dinner. This is the menu. Today we have the baked fish with Chinese rice and fried chicken with noodles. Which choice would you like?
乘务英语综合教程unit 9
7 Some of the common liquors are: Remy Martin X.O., Brandy, Johnnie Walker, Black Label, and Chivas Regal whiskeys.
8 Cigarettes are: Five Five Five Filter Kings, Marlboro Regular, and Mild Seven Lights.
❖ Sorry, sir. The plane is about to take off, You must remain in your seat with your seat belt fastened .You will have to wait until we reach our cruising altitude.
Language Points
5 Traveler’s checks are not accepted, but cash and credit cards are acceptable methods of payment. There is no discount, and the rates of exchange are not necessarily the current bank rates. Usually passengers may pay in Us dollars. Sometimes Australian, New Zealand, HK dollars, UK pounds, Japanese Yen or German marks are accepted. Customers will be given a receipt for the purchase. If a customer offers the change as a tip, the cabin attendants always offer a polite refusal.
8 Cigarettes are: Five Five Five Filter Kings, Marlboro Regular, and Mild Seven Lights.
❖ Sorry, sir. The plane is about to take off, You must remain in your seat with your seat belt fastened .You will have to wait until we reach our cruising altitude.
Language Points
5 Traveler’s checks are not accepted, but cash and credit cards are acceptable methods of payment. There is no discount, and the rates of exchange are not necessarily the current bank rates. Usually passengers may pay in Us dollars. Sometimes Australian, New Zealand, HK dollars, UK pounds, Japanese Yen or German marks are accepted. Customers will be given a receipt for the purchase. If a customer offers the change as a tip, the cabin attendants always offer a polite refusal.
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Ⅲ.Exercise 2 & Exercise 3(40 mins)
Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)
Step2. Read after Ttwice. (5mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
Blackboard design
Unit 9 Drink Service
Ⅰ. Review
Ⅱ.New words and phrases learning
Ⅲ.Exercise 2 & Exercise 3
IV.Dialogues
《英语口语》授课教案
章节 课题
Unit9 Drink S授课时间
2018年5月8日
学时数
2
教学目标
Teaching objectives:
1.To know the basic knowledge of the drinks serviced in the cabin and get quite familiar with the requirement and the process for cabin drink service
Terms:酒水服务，加奶咖啡，菊花茶，加冰啤酒，清咖啡，降低温度，iced water, mineral water, fruit juice, better ventilation, strong tea, air-conditioner etc.
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(10 mins)
Words and Phrases:soft drinks, bar service, complimentary, Chinese spirits, on the rocks, a short range flight, snacks.
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(5 mins)
Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)
2.To know the different categories of drinks served on board.
3.To learn the different requirement and the process of serving drinks in both economy class and first class.
重点难点
Teaching key points：
1.Key words and expressions.
2. To master the useful words and expressions for catering service.
Teaching difficult points：
1. Key words and expressions.
IV.Dialogues(20mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (8mins)
Step2.T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning of the structures in each dialogue together. (5mins)
Step3. Ss role-play each dialogue and T corrects the wrong pronunciation. (7 mins)
V. Summary(2mins)
1. We have learnt the new words and terms in unit 9；
2. To master the useful words and expressions for catering service.
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 8
教学内容与方法
I.Review the functional sentences in unit8 (10 mins)
[Activity：T asks questions and Ss answer.]
II.New words and phrases learning (15 mins)
Step1. Listen to the recording of the words and phrases twice.(2 mins)
2. We have learnthow to serve drinks.
Ⅵ. Assignments (3mins)
1. Review the new words and terms;
2. Preview the dialogues we haven’t learnt;
3. Do exercise 4 and exercise 7.
Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)
Step2. Read after Ttwice. (5mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
Blackboard design
Unit 9 Drink Service
Ⅰ. Review
Ⅱ.New words and phrases learning
Ⅲ.Exercise 2 & Exercise 3
IV.Dialogues
《英语口语》授课教案
章节 课题
Unit9 Drink S授课时间
2018年5月8日
学时数
2
教学目标
Teaching objectives:
1.To know the basic knowledge of the drinks serviced in the cabin and get quite familiar with the requirement and the process for cabin drink service
Terms:酒水服务，加奶咖啡，菊花茶，加冰啤酒，清咖啡，降低温度，iced water, mineral water, fruit juice, better ventilation, strong tea, air-conditioner etc.
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(10 mins)
Words and Phrases:soft drinks, bar service, complimentary, Chinese spirits, on the rocks, a short range flight, snacks.
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(5 mins)
Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)
2.To know the different categories of drinks served on board.
3.To learn the different requirement and the process of serving drinks in both economy class and first class.
重点难点
Teaching key points：
1.Key words and expressions.
2. To master the useful words and expressions for catering service.
Teaching difficult points：
1. Key words and expressions.
IV.Dialogues(20mins)
Step1.Listen to the recording of the dialogues twice, then T asks Ss the main idea of the dialogues. (8mins)
Step2.T explains the difficult points of each dialogue; T lets Ss do exercise 1; T and Ss summarize the general meaning of the structures in each dialogue together. (5mins)
Step3. Ss role-play each dialogue and T corrects the wrong pronunciation. (7 mins)
V. Summary(2mins)
1. We have learnt the new words and terms in unit 9；
2. To master the useful words and expressions for catering service.
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 8
教学内容与方法
I.Review the functional sentences in unit8 (10 mins)
[Activity：T asks questions and Ss answer.]
II.New words and phrases learning (15 mins)
Step1. Listen to the recording of the words and phrases twice.(2 mins)
2. We have learnthow to serve drinks.
Ⅵ. Assignments (3mins)
1. Review the new words and terms;
2. Preview the dialogues we haven’t learnt;
3. Do exercise 4 and exercise 7.