服务类职业模块 英语翻译练习 2

服务类职业模块英语翻译练习

Unit I Workplace Manners

Dialogue 1 您要买点什么？

1. The color is nice，but I ___________ (更喜欢) silver.

___________________________________________________________

2. But if you ___________ (留下) your phone number，I‟ll ___________ (联系) you.

___________________________________________________________

3. 我要选一套36码的裙装。

___________________________________________________________

Dialogue 2 给我倒杯咖啡吧

1. 我想要喝的东西。/ 有饮料吗？

________________________________________________________

2.I‟d like to have ___________ ( 一杯咖啡) . ________ ( 顺便说，顺便问一下)，can I have

a pillow and a blanket?

___________________________________________________________________________ Text 服务顾客好礼仪

译文：如果你的服务迅捷，态度友好，对顾客有所帮助，就会吸引许多回头客。想和我们一起分享这方面的经验吗？请看如下提示。

——穿着整洁的工作装，佩戴工作牌

——微笑迎宾服务，注重目光交流。

——认真听顾客要求，耐心解答顾客疑问。

——顾客有所抱怨，要帮助他们有效解决。

——服务中不要打私人电话。

——千万不要和顾客争吵。

——顾客离开时别忘了说一句：“谢谢光临！”

1. ___________ (服务，为……服务) your customer in a fast , friendly and helpful manner and they will visit you again.

____________________________________________________________________________ 2. If you are ________________________ ( 有兴趣分享) this experience with us, here are some good tips.

____________________________________________________________________________ 3.Greet and serve each customer ________________ ( 带着微笑) and ______________ ( 保持视线交流).

____________________________________________________________________________ 4.It‟s polite to ________________(眼神交流) when you are talking to someone.

____________________________________________________________________________

5.___________ ( 处理，应付) complaints helpfully and efficiently。

6.I know the cause of the trouble. I‟ll go and ___________ ( 处理) the machine。

7.Never make any personal calls while serving.

____________________________________________________________________________

8.Never try to ___________ ( 与……争论，与……争吵) customers。

9.He knew it was useless to ___________ ( 与……争论，与……争吵) with his father。

____________________________________________________________________________

Unit 2 Procedures and Duties

Dialogue 1 在宾馆门口

1.There is a famous restaurant__________ ( 在那面，在对面) the park. The fish there is the best in the town.

___________________________________________________________________________ 2.It‟s ____________________ ( 半小时的行程) ，but it‟s only ____________________ (十分钟的车程)。

Dialogue 2 办理登机

1.I‟d like to ___________ ( 办理登机手续) for the flight to San Francisco.

__________________________________________________________________________ 2.Would you please show me your ticket and passport？

____________________________________________________________________________ Text 秘书的职责

译文：我叫露丝。三年的职业训练使我熟悉了各种办公设备：电脑、打字机和传真机。现在我在一家汽车公司做秘书。公司明确分工：我的任务是接打电话、接待客户、做好记录、安排旅行、准备会议文件、与其他部门协调，还要收集意见反馈给老板。我很喜欢这份新工作，而且有信心做个好秘书。

1.I __________________ ( 对某人某事物熟悉) office machines，___________ (例如) computers，printers and fax machines.

2.She is not familiar with the play of Shakespeare.

________________________________________________________________________

3.These rules are familiar to every schoolboy(学童，小学生).

____________________________________________________________________________

4.I get some _______________ (指令) on what to do。

5.My main duties are _____________________（接电话），receive guests，keep records，___________ (安排旅行)，prepare meeting documents，work with other departments and give feedback to the boss。

6.The most important thing is _________________(救人) lives.

Unit 3 Information at Work

Dialogue 1 我想请怀特先生接电话

1.I‟d like to ___________ ( 请……接电话) Mr. White.