管理沟通英文课件(13)
合集下载
管理沟通的基础知识(ppt 59页)(中英文).PPT
Natures of MC
Media: language or letters; Content: Information, Thoughts, Emotion,
Aspects, Attitude etc; Philosophy greatly influences the
understanding of motive, behavior and goal; Special barriers: Information disorder, Philosophy elements (preference, background, experiences and value).
二、管理沟通的过程 Process of MC
图1.1 管理沟通的过程
三、管理沟通要素（Elements of MC）
信息源 Information Source (Who is initiating
action?)
听众 Audience (positive, neutral, or negative ; key or
管理沟通的基础知识(ppt
单击此处59编页辑)(中母英版文标) 题样式
单击此处编辑母版副标题样式
Introduction Communication Strategy Effective Listening Making Presentations Negotiating Interviewing Running Meetings Writing
松下幸之助：“伟大的事业需要一颗真诚的心与 人沟通。”
乔丹与皮蓬：“我们两个人在场上的沟通相当重 要，我们相互从对方眼神、手势、表情中获 取对方的意图，于是我们传、切、突破、得 分；但是，如果我们失去彼此间的沟通，那 么公牛的末日来临了。”
MBA必修课《管理沟通》英文版课件chapter 4
• Use less than a quarter of your time for writing your document.
3. Concise: every message you prepare should be as short as it can be without detracting from the subject.
What is the three-step writing process
• Planning • Writing • completing
Completing
• Revise the message: evaluate content and review readability; then edit and rewrite for conciseness and clarity.
• Produce the message: use effective design elements and suitable delivery methods.
• But, making your business messages interesting does not mean using the dramatic techniques of creative writing.
Understanding the three-step
writing process
Planning business messages
4. Identify five ways to satisfy your audience’s information needs
5. List the factors to consider when choosing the most appropriate channel and medium for your message.
3. Concise: every message you prepare should be as short as it can be without detracting from the subject.
What is the three-step writing process
• Planning • Writing • completing
Completing
• Revise the message: evaluate content and review readability; then edit and rewrite for conciseness and clarity.
• Produce the message: use effective design elements and suitable delivery methods.
• But, making your business messages interesting does not mean using the dramatic techniques of creative writing.
Understanding the three-step
writing process
Planning business messages
4. Identify five ways to satisfy your audience’s information needs
5. List the factors to consider when choosing the most appropriate channel and medium for your message.
《沟通技巧英文》PPT课件
ke comparisons and use figurative language and concrete words.
23
Clarity
• Clarity demands that the business message should be correct, concise, complete, concrete, and with consideration.
When you will defeat them!”
5
“The place to change the world first is in our own heart & head.
“Human mind is just like parachute, it works when it is open.”
• The secrete of Communication is creating an atmosphe re where people exchange ideas and proposals informall y and freely. The job of communicating is not finished until there is Understanding, Acceptance an Resulting A ction.
18
COMMUNICATION SKILLS
The Seven C’s of Communication:1. Clearly. 2. Concisely. 3. Completely. 4. Correctly. 5. Concretely . 6. Courteously. 7. Considerate
“By communications, I mean the simple process of getting information known by one person to the atten tion of the other people who should have this inform ation…”
23
Clarity
• Clarity demands that the business message should be correct, concise, complete, concrete, and with consideration.
When you will defeat them!”
5
“The place to change the world first is in our own heart & head.
“Human mind is just like parachute, it works when it is open.”
• The secrete of Communication is creating an atmosphe re where people exchange ideas and proposals informall y and freely. The job of communicating is not finished until there is Understanding, Acceptance an Resulting A ction.
18
COMMUNICATION SKILLS
The Seven C’s of Communication:1. Clearly. 2. Concisely. 3. Completely. 4. Correctly. 5. Concretely . 6. Courteously. 7. Considerate
“By communications, I mean the simple process of getting information known by one person to the atten tion of the other people who should have this inform ation…”
MBA必修课《管理沟通》英文版课件chapter7
Ask the most important questions first
• If cost is your main concern, you might begin with a question such as “What is the cost for shipping the merchandise by air versus truck?”
Chapter 7
Using the three-step writing process for routine and positive messages
question
• How to produce effective messages efficiently?
– You should face in numerous routine and positive messages during the typical business day.
• A direct question within your message does require a question mark: “Did Kate Kingsley demonstrate an ability to work smoothly with clients?”
Be Specific
Pay attention to tone
• Even though you expect a favorable response, the tone of your initial request is important.
• Instead of demanding action ,soften your request with word such as please and I would appreciate.
管理沟通课件全部英文版奥罗克著第四版2014年
Management communication skills are critical for leaders to motivate and engage employees, convey direction and expectations, and create a positive work environment.
Different cultures have different communication styles, such as direct vs. indirect communication, and high-context vs. low-context communication.
Understanding and respecting cultural differences is essential for effective communication within an organization.
01
02
03
Strategic Communication
要点三
Strategic communication is the process of planning, implementing, and evaluating communication activities that align with organizational goals and objectives.
Communication processes such as brainstorming, consensus building, and conflict resolution are integral to the decision-making process.
MBA必修课《管理沟通》英文版课件Chapter5.pptx
Good Organization Important
For communicator and audience
Poorly organized messages
• waste readers’ • misinterpretation time
struggle to grasp your meaning
a. poor decision making
b. shattered business relationships. (shatter 粉碎 )
• Solution: Include all the necessary information , and before the communication, the communicators had better list out necessary and important information.
Made by Group 2
No.1 Taking Too Long To Get To The Point
• In daily life, most people like to write warming-up paragraphs before getting to the point.
• But if the beginning of a business message was too wordy and not involved the topic, it just waste the audience’s valuable time.
Made by Group 2
Most disorganized communication suffers from problems with clarity, relevance, grouping, and completeness. So we can distinguish four of the most common organization mistakes by communicators.
管理沟通英文演讲PPT
Understanding I need to resign from this company
Content Coding
Depend on who you are
Depend on the circumstance
Feedback
Information
Interference
Receiving Depend on the context Decoding
2016/5/18 2
Introduction
What‟s your opinion?
2016/5/18
3Байду номын сангаас
Introduction
But the night of my speech, a surprising thing happ ened. At the age of 41, I was hit on by a 27-yearold guy. I know, right? He was charming and I was flattered, and I declined. You know what his unsuc cessful pickup line was? He could make me feel 2 2 again. I realized later that night, I'm probably the only person over 40 who does not want to be 22 a gain.
Frankly, my job, you see, digging the ditch all the day is GOD DAMM boring and tiring
管理沟通(英文版)
Top Managers
Middle Managers
Technical Skills
Relating Skills
Conceptual Skills
First-Line Managers
Talk Is The Work
——managers spend about 75% of their time in verbal interaction. Those daily interactions include:
What Do Managers Do All Day?
In the textbook : Managers spend their time engaged in planning, organizing,
staffing, directing, coordinating, reporting and controlling.
Decisional
Entrepreneur
Disturbance handler
Initiate improvement projects,identify new ideas, realize changes in the environment and
delegate idea responsibility to others.
Management communication
——A Case-Analysis Approach
Chapter 1:
Management Communicationis very Important to Managers
Management Communication is the central skill in the global workplace of the 21st century.
Middle Managers
Technical Skills
Relating Skills
Conceptual Skills
First-Line Managers
Talk Is The Work
——managers spend about 75% of their time in verbal interaction. Those daily interactions include:
What Do Managers Do All Day?
In the textbook : Managers spend their time engaged in planning, organizing,
staffing, directing, coordinating, reporting and controlling.
Decisional
Entrepreneur
Disturbance handler
Initiate improvement projects,identify new ideas, realize changes in the environment and
delegate idea responsibility to others.
Management communication
——A Case-Analysis Approach
Chapter 1:
Management Communicationis very Important to Managers
Management Communication is the central skill in the global workplace of the 21st century.
MBA必修课《管理沟通》英文版课件chapter4
PPT文档演模板
MBA必修课《管理沟通》英文版课件 chapter4
How does the three-step writing
process work?
• As a general rule, try using roughly half your time for planning-for deciding on your purpose, getting to know your audience, and immersing yourself in your subject matter.
PPT文档演模板
MBA必修课《管理沟通》英文版课件 chapter4
Understanding the three-step writing process
• Your message must be livelier, easier to read, more concise, and more interesting than ever before.
2. Audience-centered: help audiences understand an issue, ask them to collaborate on accomplishing a goal, or persuade them to take some action.
3. Concise: every message you prepare should be as short as it can be without detracting from the subject.
4. Is your purpose acceptable to your organization?
管理沟通英文课件 (13)
phone with you.
Making It Happen
4 Pocket card may help. 4 Arrive early, check out setting. 4 Appearance and make-up.
Making It Happen
4 Confirm the ground rules. 4 Get your points in early. 4 Think about the “Mother-in-Law Test.”
Getting Ready
4 Read the morning paper, check the
Internet news sites, and have a look at the early television news programs.
4 Remember: you really are the expert. 4 Help is only a phone call away. Carry a
Why Interviews Are Important
4Chance to reach a large audience. 4Opportunity to tell your story:
– Inform – Address public concerns – Set the record straight
Making It Happen
4 Don’t become a spokesman for someone
else.
4 Don’t use the media to speak with an
audience you should contact directly.