普华永道kpi Presentation of project

6 65%
55 7 9 9
Team B
12
8 35%
47 3 5 7
Effect measure
Causation measures
Project background
Project rationale:
The recognition of the
• general poor agreement and use of ECR-aligned KPIs within companies, between trading partners and across the food and grocery industry
Many thanks to contributions received from ….
Ken Milhinch Jonathon Moss Matthew Bennett Tony Thorpe Jim Flannery NZ GMA members Paul Middleton Colin Powell
Monthly
Quarterly
ePenetration Index
Monthly
Quarterly
Case study: Data integrity
% Error Free
100% 90% 80% 70% 60% 50% 40% 30%
Process/system improvement integrity Price data integrity
KPI framework - Now
Domain
Demand Management Supply Management Enabling Technology
Driver
Growth Cost/Inventory Reliability Cost/Inventory Capability Cost/Inventory
Project objectives:
Establish and agree common set of action orientated, operational KPIs which
• focus upon aligning performance with ECR objectives between trading partners
progressed at the industry level
Many thanks to contributions received from ….
Mathew Foster Justin Golding Howard Evans Cameron Hall Daniel Kochanowicz Graham Correy Skip Tylman Peter Chalmers Simon Coates Stuart Macintosh
Measurement Frequency
Trading partner
Industry
Service level - vendor to DC - DC to store - vendor to store
Weekly Weekly Weekly
Monthly Monthly Monthly
Days in inventory - store - DC - vendor
70%
60%
Product group 2
50%
40%
30%
20%
Product group 1
10%
Target achieved
0%
1
2
3
4
5
6
7
8
9
10
11
12
Elapsed months
The way forward
The following actions are now required to take the recommendations forward
internal KPIs and capability to measure • implement KPIs jointly with trading partners • conduct post-implementation status review and report
progress at Highlands 2001 • explore opportunity and define how KPI development could be
A guide to demand forecasting within the grocery industry
6 65% 55
7 9 9
8 35% 47 3 5 7
Half time scorecard
Team A
Score
20
Handling errors % time in possession Metres gained in possession No. of penalties awarded Missed tackles No. of scrum wins
Measurement Frequency
Trading partner
Industry
Consumer sales growth (overall and by category)
New product success rate (overall and by category)
Forecast demand error (MAPE) (Monthly, 3 months in advance)
• are consistent, to the extent deemed relevant, with European and North American industry KPIs
• promote a consistent definition and common measurement language
Development approach
The KPIs have been developed in consultation with a wide range of industry stakeholders • consultation by project team within own organisations • open industry disclosure • consultation with New Zealand GMA member companies • liaison with Global ECR Scorecarding team • individual meetings with industry representatives to ensure
- Procter & Gamble - SC Johnson - Unilever Foods - Goodman Fielder - Woolworths Supermarkets - PricewaterhouseCoopers - Procter & Gamble - Coles Supermarkets - Franklins - Cerebos Gregg’s
KPILeabharlann Baidu
Measurement Frequency
Trading partner
Industry
Quality barcoding (carton)
Monthly
Quarterly
Quality barcoding (pallet)
Monthly
Quarterly
Data integrity rate (transmitted/received)
Reduction
Reduction
Reduction
Consumer
KPI Sales Theme
Product Success
Forecast Demand Error
Service Level
Days in
Quality
Inventory Barcoding
Efficient e-penetration Logistics
depth and breadth of industry coverage and agreement
……. supported by reviewing the KPIs identified in Europe, Asia, Canada and previous ECR studies in Australia
ECR KPI development
Presentation of project deliverables
Highlands 8 April 2000
Half time - Scorecard review
Scorecard
Handling errors % possession Metres gained # penalties awarded Missed tackles # scrum wins
- Coles Supermarkets - Dairy Farmers - SC Johnson - Dairy Farmers - Global scorecard team leader
- AFGC - PricewaterhouseCoopers
...and the many valued contributions received from experienced industry participants responding to our requests
Physical data integrity
Target achieved
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Elapsed months
Case study: Quality barcoding
% Quality Barcoding
100%
90%
80%
System integrity
Monthly Monthly Monthly
Quarterly Quarterly Quarterly
Full trucks
Monthly
-
Full pallets
Monthly
-
Scheduled transport adherence Monthly
-
Proposed KPIs - Now
Enabling Technology
• several attempts made to establish common KPIs since 1994
• desire for KPIs to drive consistent, joint behaviour to enable achievement of common objectives
Forecast demand error (Weekly, 1 month in advance)
Monthly Monthly Monthly Monthly
Quarterly Quarterly Quarterly -
Proposed KPIs - Now
Supply Management
KPI
Reduction
Reduction
Reduction
KPI Theme
Consumer Satisfaction
Forecast Retail Demand OOS Error
Profitability Analysis
Proposed KPIs - Now
Demand Management
KPI
Data Integrity
KPI framework - Future
Domain
Demand Management Supply Management Enabling Technology
Driver
Growth Cost/Inventory Reliability Cost/Inventory Capability Cost/Inventory
• seek endorsement and sign-off by ECR Australasia • nurture awareness and understanding of KPIs at individual
company level and across the industry • individual companies to assess compatibility with existing