企业业务流程方法：阶段-任务框架
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• S7－Action to improve: the action is taken
to implement the changes.
阶段四：流程设计S4－完成新流程的设计。代表性技术有： 创造性技术（头脑风暴法等）；流程模拟技术；数据建模 技术。
阶段五：流程重建S5－主要运用变化管理技术来确保向新流 程的平稳过渡。需要培训员工、建立信息技术平台和信息 系统等。代表性技术有：作用因子分析。
阶段六：监测评估S6－监测和评估新流程的绩效，以确定它 是否满足预定目标。通常和公司的全面质量管理活动联系 起来。代表性技术有：基于活动的成本分析（ABC）， Pareto曲线图等。
• S1－Problem situation unstructured: there is an
unstructured problem situation, such as most non-routinized human activities. info collection is performed
A general reengineering methodology
SSM (soft systems methodology)
The seven stages of SSM
1 Problem Situation unstructured
3 Root definition of relevant systems
• S2－problem situation expressed: the situation
is then expressed in rich pictures
• S3－Root definition of relevant systems: the root
definition is defined from a particular point of view and describes what the system is and what it aims to achieve. It consists of six elements based on the CATWOE analysis.
• S6－feasible/desirable changes: there is a
need to determine whether the changes are feasible to be implemented. It is based on a culture-based stream of analysis in three aspects: intervention, social, and political. The final changes to be implemented are considered to be desirable and feasible
阶段一：构思设百度文库S1－为企业流程重组的项目立项做准备， 获得高层领导的支持，确定需要改善的企业关键流程。代 表性技术有：研讨会、IT/流程分析技术。
阶段二：项目启动S2－建立流程重组小组；制定项目实施计 划和预算；确定流程重组的绩效目标。代表性技术有：质 量屋（QFD）。
阶段三：分析诊断S3－对现有流程建模；分析现有流程中存 在的问题及其根源，确定非增值的活动。代表性技术有： 流程图形建模技术（业务流程图、数据流程图等）；鱼骨 分析。
• S5－ real world/systems world comparison: the
expressed real situation is explored and compared with the ideal conceptual model built at stage 4. Needed changes are then identified based on the differences between the real world and the ideal world. Such changes are called systemically desirable changes.
• S4－conceptual models: the conceptual model is
constructed for the system based on the root definition. this conceptual model depicts the network of interconnected activities needed for the ideal situation as specified in the root definition.
7 Action to improve
2 Problem Situation expressed
real world
5 Real world/ systems World comparison
6 Feasible/ desirable changes
Systems world
4 Conceptual models
to implement the changes.
阶段四：流程设计S4－完成新流程的设计。代表性技术有： 创造性技术（头脑风暴法等）；流程模拟技术；数据建模 技术。
阶段五：流程重建S5－主要运用变化管理技术来确保向新流 程的平稳过渡。需要培训员工、建立信息技术平台和信息 系统等。代表性技术有：作用因子分析。
阶段六：监测评估S6－监测和评估新流程的绩效，以确定它 是否满足预定目标。通常和公司的全面质量管理活动联系 起来。代表性技术有：基于活动的成本分析（ABC）， Pareto曲线图等。
• S1－Problem situation unstructured: there is an
unstructured problem situation, such as most non-routinized human activities. info collection is performed
A general reengineering methodology
SSM (soft systems methodology)
The seven stages of SSM
1 Problem Situation unstructured
3 Root definition of relevant systems
• S2－problem situation expressed: the situation
is then expressed in rich pictures
• S3－Root definition of relevant systems: the root
definition is defined from a particular point of view and describes what the system is and what it aims to achieve. It consists of six elements based on the CATWOE analysis.
• S6－feasible/desirable changes: there is a
need to determine whether the changes are feasible to be implemented. It is based on a culture-based stream of analysis in three aspects: intervention, social, and political. The final changes to be implemented are considered to be desirable and feasible
阶段一：构思设百度文库S1－为企业流程重组的项目立项做准备， 获得高层领导的支持，确定需要改善的企业关键流程。代 表性技术有：研讨会、IT/流程分析技术。
阶段二：项目启动S2－建立流程重组小组；制定项目实施计 划和预算；确定流程重组的绩效目标。代表性技术有：质 量屋（QFD）。
阶段三：分析诊断S3－对现有流程建模；分析现有流程中存 在的问题及其根源，确定非增值的活动。代表性技术有： 流程图形建模技术（业务流程图、数据流程图等）；鱼骨 分析。
• S5－ real world/systems world comparison: the
expressed real situation is explored and compared with the ideal conceptual model built at stage 4. Needed changes are then identified based on the differences between the real world and the ideal world. Such changes are called systemically desirable changes.
• S4－conceptual models: the conceptual model is
constructed for the system based on the root definition. this conceptual model depicts the network of interconnected activities needed for the ideal situation as specified in the root definition.
7 Action to improve
2 Problem Situation expressed
real world
5 Real world/ systems World comparison
6 Feasible/ desirable changes
Systems world
4 Conceptual models