临界咨询业务流程管理手册

临界咨询业务流程管理

手册

文件排版存档编号：[UYTR-OUPT28-KBNTL98-UYNN208]

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临界咨询业务流程管理手册

依据GB/T19001-ISO9001：2000质量保证模式标准编制文件编号：

起草部门：办公室

审核人：

签发人：

批准日期：

版本标识：

文件标识：有效版本

临界企业管理咨询有限公司

修订控制页

总经理批准令

目录

1.1手册管理·······················

1.1.1管理目的····················

1.1.2管理范围····················

1.1.3相关职责····················

1.1.4措施和方法···················

1.2本手册适用范围····················

1.2.1按合同进行的各种项目的管理···········

1.2.2在公司内部进行的各种相关工作的管理·······

1.3引用标准·······················

1.3.1GB/T19001-ISO9001：2000·············

1.4术语定义·······················

1.4.1质量方面的术语·················

1.4.2本手册有关定义·················2组织机构图和职责分配表··················

2.1管理层职责······················

2.1.1总经理职责···················

2.1.2办公室主任职责·················

2.1.3传播中心主任职责················

2.1.4咨询中心主任职责················

2.1.5培训中心主任职责················

2.2部门职责·······················

2.2.1总经理秘书职责·················

2.2.2办公室职责···················

2.2.3传播中心职责··················

2.2.4咨询中心职责··················

2.2.5培训中心职责··················3业务流程说明·······················

3.1咨询项目·······················

3.1.1办公室移交项目给咨询中心············

3.1.2准备资料及洽谈安排···············

3.1.3实地走访····················

3.1.4谈判······················

3.1.5签约······················

3.1.6方案规划····················

3.1.7方案设计····················

3.1.8方案评审····················

3.1.9确定方案，提交客户···············

方案实施辅导（客户追踪）············

后续服务拓展··················

整理资料，移交办公室··············

项目结束，整理资料···············3.2诊断项目·······················

3.2.1办公室移交项目给咨询中心············

3.2.2准备资料及洽谈安排···············

3.2.3谈判······················

3.2.4签约······················

3.2.5诊断方案设计··················

3.2.6方案评审····················

3.2.7确定方案，进行诊断···············

3.2.8分析诊断结果，书写报告，提交客户········

3.2.9后续服务拓展··················

整理资料，移交办公室··············

项目结束，整理资料···············3.3培训项目·······················

3.3.1办公室移交项目给培训中心············

3.3.2准备资料及洽谈安排···············

3.3.3谈判······················

3.3.4签约······················

3.3.5培训方案设计··················

3.3.6方案评审····················

3.3.7确定方案，进行培训···············

3.3.8培训结果调查，书写报告，提交客户········

3.3.9后续服务拓展··················

整理资料，移交办公室··············

项目结束，整理资料···············

3.4视觉系统项目·····················

3.4.1办公室移交项目给传播中心············

3.4.2准备资料及洽谈安排···············

3.4.3谈判······················

3.4.4签约······················

3.4.5视觉系统方案设计················

3.4.6方案评审····················

3.4.7确定方案，提交客户···············

3.4.8后续服务拓展··················

3.4.9整理资料，移交办公室··············

项目结束，整理资料···············4程序文件清单·······················