外贸函电答案究极变化形态

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外贸函电课后答案

外贸函电课后答案

第一章商务信函写作信息交换在所有的交易中扮演着重要的作用。

许多商业业务通过信息交换来实现。

信息交换可以通过各种方式实现,可以是口头也可以是书面的。

与口头交流相比,书面形式可以确保相关当事人更完整的理解并且可以作为每一笔交易的记录。

书面交流有很多种,比如信函,备忘录,报告,电信,电传等。

商务信函是公司与贸易伙伴保持联络时采用的最主要的方式。

高效的商务信函作者可以通过与其他公司建立良好的合作关系来提高公司的销售,增加公司利润。

另外,熟练的商务信函写作可以帮助作者获得更多自信和更多商业上的成功。

第1节商务信函的布局当写一封商务信函时,你需要遵守一定的标准格式。

通常来说,一封商务信函应该有以下七个主要部分组成:信头,日期,封内名称和地址,称呼,正文,结尾敬辞,签名。

但是根据信件的不同类型,还可能包含以下内容比如,编号,经办人,主题,附件,抄送和附言。

1.主要部分(1) 信头信头通常放在信笺上部中央。

信头包括发信人公司名称,地址,电话号码,电报、电传地址传真号,网址,甚至电子邮件地址等信息。

(2)日期日期放在信头最后一行的下面几行。

注明日期时,需注意以下几点:✧根据作者的风格,日期有许多不同的表示方法,比如:6th April 2009April 6th, 20096 April 2009April 6, 2009前面三种,在月、日和年之间可以用逗号隔开,也可不用。

但是最后一种表示方法,必须用逗号把日和年隔开。

✧不要把日期只用数字形式表示比如7/6/2009,这可能会产生误解。

依美国方式,这表示七月六号,而英国方式则为六月七日。

✧有的月份经常简写,如一月, 二月,八月,九月,十月,十一月,十二月,但是下列月份不能简写,如三月,五月,六月和七月。

(3)信内名称和地址这一部分指收信人的姓名和地址,包括的信息应按以下顺序排列:1)收信人的姓名和头衔2)收信人的公司名称3)公司名称和门牌号,街道名称和号码4)区/镇/市名5)国家/州/省的名称以及邮政编码6)国家名称当写信内名称和地址时,可以参考以下信息:✧为了表示你的礼貌,可以在收信人的名字前面加诸如先生,女士,小姐等尊称。

国际商务英语函电参考答案

国际商务英语函电参考答案

《国际商务英语函电辅导用书及练习答案》主编:梁晓玲副主编:王平陈维秀黄荔青编委:李珍吴雯黄春蕾编写说明随着我国经济的发展以及加入WTO后,我国经济将更多地融入世界。

我们的企业将更直接地参与国际竞争。

要想在竞争中取胜,就必须造就一大批基本功扎实、操作能力强并具有创新精神的外贸实用型人才。

为提高外经贸业务人员的专业英语水平和熟练运用英语函电的能力,我们在现行全国各种大中专院校使用的对外经贸英语函电教材的基础上参考了大量的外经贸往来函电实例,结合多年教学工作实践并按照《21世纪高职高专新概念(财经类)系列教材》编写要求,本着易于高职高专学生接受、理解的原则,尽可能贴近业务实际以及学生特点,做到准确精练、深入浅出,突出实用性、可能操作性,我们组织了从事外经贸业务和外经贸英语教学的专家、学者以及从事教学工作多年的高中级教师编写了《国际商务英语函电》教材。

为了更好地使用《国际商务英语函电》这本教材,方便广大教师的教学,满足学生及外经贸界人士自学的需要,我们编写了这本与教材相配套的辅导用书以及每课的译文和练习答案供参考。

在编写过程中,我们查阅了有关专家、学者的著作论文、有关教材的内容,在此表示感谢。

由于本教材遵循的是新的编写思路,编写中难免出现不当和疏漏之处,望广大使用者批评指正,以期本教材能为高职高专英语函电教学做出新的贡献。

编者2005年6月CONTENTSChapter I Layout of Business LetterKey to Chapter IChapter II Establishing Business RelationsLesson One Self-IntroductionKey to exercisesLesson Two Request for the Establishment of Business Relations(A) A Letter from an Importer(B) A reply to the AboveKey to exercisesLesson Three Credit EnquiresKey to exercises and skill trainingChapter III Enquiries, Offers and Counter-OffersLesson Four (A) A General Enquiry for Wool Material(B) A Reply to the AboveKey to exercisesLesson Five A Special EnquiryKey to exercisesLesson Six A Non-Firm OfferKey to exercisesLesson seven A Counter-OfferKey to exercises and skill trainingChapter IV Conclusion of BusinessLesson Eight An OrderKey to exercisesLesson Nine (A) Repeat Order(B) Declining a Repeat OrderKey to exercisesLesson Ten (A) Sending a Sales Confirmation(B) Counter-Signature LetterKey to exercises and skill trainingChapter V PaymentLesson Eleven Asking for D/P PaymentKey to exercisesLesson Twelve Declining D/A PaymentKey to exercisesLesson Thirteen (A) Modifying Terms of Payment(B) A ReplyKey to exercises and skill trainingChapter VI Establishment and Extension of L/C,Amendment to L/C Lesson Fourteen (A) Urging Establishment of L/C(B) A ReplyKey to exercisesLesson Fifteen Asking for Extension of L/CKey to exercisesLesson Sixteen Asking for L/C Amendment (1)Key to exercisesLesson Seventeen Asking for L/C Amendment (2)Key to exercises and skill trainingChapter VII ShipmentLesson Eighteen (A)Urging Shipment(B) Reply(C) Urging Shipment(D) ReplyKey to exercisesLesson Nineteen (A)Asking for Transshipment and Partial Shipment(B) ReplyKey to exercisesLesson Twenty Information on Container ServiceLetter(A)Letter(B)Key to exercisesChapter VIII PackingLesson Twenty-One Packing RequirementKey to exercisesLesson Twenty-Two Inner PackingKey to exercisesLesson Twenty-Three Outer PackingKey to exercises and skill trainingChapter IX InsuranceLesson Twenty-Four Asking for CFR TermsKey to exercisesLesson Twenty-Five Asking the Seller to Cover InsuranceKey to exercisesLesson Twenty-Six Insurance ClauseKey to exercises and skill trainingChapter X Complaint and ClaimsLesson Twenty-Seven Complaints of Wrong Goods DeliveredKey to exercisesLesson Twenty-Eight (A) Claim for Short Weight(B) Reply—Settlement of the ClaimsKey to exercisesLesson Twenty-Nine (A) Claim for Improper Packing(B) Declining the ClaimKey to exercises and skill trainingChapter XI AgenciesLesson Thirty (A) Asking for Sole Agency(B) An Unfavorable ReplyKey to exercisesLesson Thirty-One A Favorable Reply to the Request for Sole Agency Key to exercisesLesson thirty-Two Sole Agency AgreementKey to exercises and skill trainingChapter XII Other International Business ActivitiesLesson Thirty-Three Joint VentureKey to exercisesLesson Thirty-Four Compensation TradeKey to exercisesLesson Thirty-Five InvestmentKey to exercisesLesson Thirty-Six BiddingKey to exercises and skill trainingAppendixesAppendix I Electronic Mail (E-mail)Appendix II FaxAppendix III TelexChapter ILayout of Business letter商业书信的撰写是一项基本的商业活动。

外贸函电考试题库及答案

外贸函电考试题库及答案

外贸函电考试题库及答案外贸函电是指在国际贸易中,买卖双方或其代理人之间就商品交易、合同履行、结算、运输、保险等事项进行沟通的书面文件。

以下是外贸函电考试题库及答案的示例内容:# 一、选择题1. 外贸函电的主要作用是什么?- A. 传递情感- B. 促进交流- C. 记录交易- D. 以上都是答案:C2. 以下哪项不是外贸函电的基本组成部分?- A. 信头- B. 信尾- C. 附件- D. 信封答案:D3. 在外贸函电中,"Dear Sirs" 是用来称呼什么的?- A. 女士- B. 先生们- C. 尊敬的收信人- D. 以上都不是答案:C# 二、填空题4. 外贸函电中,"Subject:" 后面通常跟的是_______。

答案:信件主题5. 当需要表达紧急性时,可以在外贸函电的信头部分加上 "_______"。

答案:Urgent# 三、简答题6. 简述外贸函电中报价信的主要内容。

答案:报价信通常包括以下内容:- 信头(包括发信人和收信人的名称、地址、联系方式等)- 信件日期- 称呼- 引言(说明写信目的)- 商品描述(包括产品名称、规格、型号等)- 报价(包括价格、货币单位、价格条款等)- 报价有效期- 付款条件- 交货期- 其他条款(如包装、运输方式等)- 结尾语- 签名# 四、案例分析题7. 阅读以下外贸函电案例,并回答问题:```Subject: Inquiry for Product XDear Sirs,We are interested in your product X and would like to know more about it. Could you please provide us with the following information?- Product specifications- Quantity available- Price details- Delivery timeWe look forward to your prompt reply.Best regards,[Your Name][Your Company][Your Contact Information]```问题:- 这封信属于哪种类型的外贸函电?- 信中询问了哪些信息?答案:- 这封信属于询价函电。

(整理)外贸函电课后习题目答案

(整理)外贸函电课后习题目答案

English Correspondence of Business Chapter One Basic Knowledge of Business Letter Writing Section Nine Exercises 练习I. Translate the following expressions into English:Keys: mercial Councellor2.import and export3.export list4. enquiry5.sample6. price list7.catalogue8. Chamber of Commerce 9. market price10. agreement 11.clients/customers12. commodities fair 13. competitive price14. EMP(European Main ports)15. deal exclusively 16. manufacturer17. article number 18. delivery19. specification 20. trial orderII. Please improve the following sentence to them more idiamoticKeys:1. We are sending you the information you asked for in your letter of June 4.2. We have received your letter of May 10.3. We are pleased to tell you that your Order 167 was dispatched yesterday.4. We sent you this morning our latest catalogue you requested in your letter of May5.5. We hope you will consider our proposals.6. We hope to hear from you soon.7.You informed us in your letter that you could not offer us Gallnuts as they were out of stock.8. In reply to your letter of the 23red last month, we are pleased to confirm the following order.9. Please take note of the Lot Number of bales so that the parcel may not be mixed up on landing.10. Samples will be sent and offer made upon receipt of your specific enquiry.11. In reply to your letter 23rd May, we regret to inform you that we are now not in a position to offer you the quantity as required.12. Thank you for your quotation dated September 5, 2007. We intend to place atrial order with you.13. You will no doubt ope the relevant L/C at the end of May.14. We feel sure that you will be entirely satisfied.15. Will you please send us your latest catalogue and pricelist?16. We wish you could effect insurance on the goods with PICC.17. Please send me a copy of the agreement.18. Your products are not up to our standard.19. I regret I cannot agree to your suggestions.20. We have semimonthly direct sailings from Hong Kong to San Francisco. III. Arrange the following in proper form as they should be set out in a letter Keys:OpenV. Point out the mistakes in the following addresses and rewrite them. Keys:A. B. C.Mr. Henry Taylor London City Bank Mr. John Smith150 Bench Street 12 Queen Street 16 Front StreetLondon, E. C. 3 London, E.C.5 Liverpool L6 3FYEngland EnglandVI. Please write a letter according to the following particulars:Keys:Shanghai Light Industrial Products Corp.11 Jiefang RoadShanghaiTel: 021--43715589The Pacific Trading Inc.87 Broadway ST.New York, NY10408Oct.28,2008Dear Sirs,Thank you for your interest in our products. In reply to your request, we enclose our illustrated catalogue and a pricelist showing details of our products.We look forward to hearing from you.Yours truly,(signed)Wang XiangENCL: as stated.Chapter Two Establishing Business RelationsSection Five ExercisesI. Fill in the blanks with the following words:Keys:1)prompt, 2)supply, 3)captioned, 4)indicate, 5)packed, 6)current,7) refer, 8)enable, 9)conclude, 10)assureII. Fill in the missing words in the following blanks with the first letter given:Yours faithfully,Keys:introduce, range, attach, think, interest, interested, receiving, what, quotationIII. Write a letter with the following contents:Keys:Dear Sirs,On the recommendation of the Commercial Councilor in Colombo we have learned that your company specializes in the export of machinery and you are keen to develop overseas trade.With a view to introducing your machinery into our market, we wish to establish business relations with you.We are looking forward to get your early reply as soon as possible.Yours faithfully,IV. Write a letter to DEMMAN & SONS, 45 CANNON STREET, LONDON, E.C. 4, telling them that you wish to enter into business relations with them and including the following particular:Keys:Messrs. Demman & Sons45 Cannon StreetLondon, E.C.4Dear Sirs,Introduced by Mr. A.G. Topworth of Swanson & Bros., Hamberg, we learn your name and address and that you are one of the leading importers of Chinaware in your city.As a state enterprise, we have been in this line for more than 30 years and shall be glad to enter into business relations with you at an early date. The illustrated catalogue and price list will be airmailed upon receipt of your specific enquiries.We look forward to hearing from you soon.Yours faithfully,V. Translate the following sentences into Chinese:Keys:1)速盼赐佳音。

外贸函电练习及答案

外贸函电练习及答案

题目名称建立业务关系基本要求根据下述资料,以世格国际贸易公司业务员Minghua Zhao的名义,给加拿大NEO公司写一封与他们建立业务关系的信函,要求用英文书写,表达清楚、内容完整。

(1学时)相关说明世格国际贸易公司(DESUN TRADING CO.,LTD.)成立于1987年,是一家拥有进出口经营权的外贸公司。

公司经营范围广泛,与多家供应商有固定的业务往来,信誉良好。

同时公司也极为重视新产品开发,05年的新产品DR系列瓷器选用上等瓷土(First-classPorcelain)烧制,包装精美,质量上乘,非常具有竞争力。

2005年10月12日公司业务员Minghua Zhao从网上看到加拿大NEO公司求购瓷器(chinaware)的信息,想与他们建立业务关系。

NEO公司的具体资料如下:Dear Mr. Andy BurnsFrom the Internet we have learned that you are in the market for chinaware, which just falls within our business scope. We are now writing you in the hope of entering into business relations with you.As a leading trading company in Shanghai and backed by nearly 20 years of export experience, we have good connections with some reputable ceramics factories and sufficient supplies and on-time delivery are guaranteed.To give you a general idea of our products, we enclose a complete set of leaflets showing various products being handled by this corporation with detailed specifications and means of packing. Quotations and samples will be sent upon receipt of your specific enquiriesIn particular, we could like to inform you that we have a new line that may be most suitable for your requirements-DR series. They are all made of first-class porcelain, decorated with hand-painted patterns, and packed in eye-catching gift cases. Most of articles are available from stock.We are sure you will find a ready sale for our products in Canada as have other retailers throughout Europe and USA.Please let us know if we may be of further assistance, and we are looking forward to your specific inquiry.Yours faithfullyDesun Trading Co., Ltd.Minghua Zhao题目名称询盘基本要求根据客户来函,向对方询盘,要求用英文书写,表达清楚、内容完整。

外贸英语函电参考答案

外贸英语函电参考答案

English Correspondence of Business Chapter One Basic Knowledge of Business LetterWritingSection Nine Exercises 练习I. Translate the following expressions into English:Keys: mercial Councilor2.import and export3.export list4. enquiry5.sample6. price list7.catalogue8. Chamber of Commerce 9. market price10. agreement 11.clients/customers12. commodities fair 13. competitive price14. EMP(European Main ports)15. deal exclusively 16. manufacturer17. article number 18. delivery19. specification 20. trial orderII. Please improve the following sentence to them more idiamotic Keys:1. We are sending you the information you asked for in your letter of June 4.2. We have received your letter of May 10.3. We are pleased to tell you that your Order 167 was dispatchedyesterday.4. We sent you this morning our latest catalogue you requested in your letter of May5.5. We hope you will consider our proposals.6. We hope to hear from you soon.7.You informed us in your letter that you could not offer us Gallnuts as they were out of stock.8. In reply to your letter of the 23red last month, we are pleased to confirm the following order.9. Please take note of the Lot Number of bales so that the parcel may not be mixed up on landing.10. Samples will be sent and offer made upon receipt of your specific enquiry.11. In reply to your letter 23rd May, we regret to inform you that we are now not in a position to offer you the quantity as required.12. Thank you for your quotation dated September 5, 2010. We intend to place a trial order with you.13. You will no doubt ope the relevant L/C at the end of May.14. We feel sure that you will be entirely satisfied.15. Will you please send us your latest catalogue and pricelist?16. We wish you could effect insurance on the goods with PICC.17. Please send me a copy of the agreement.18. Your products are not up to our standard.19. I regret I cannot agree to your suggestions.20. We have semimonthly direct sailings from Hong Kong to San Francisco.III. Arrange the following in proper form as they should be set out in a letterKeys:OpenV. Point out the mistakes in the following addresses and rewrite them. Keys:A. B. C.Mr. Henry Taylor London City Bank Mr. John Smith150 Bench Street 12 Queen Street 16 Front Street London, E. C. 3 London, E.C.5 Liverpool L6 3FYEngland EnglandVI. Please write a letter according to the following particulars: Keys:Shanghai Light Industrial Products Corp.11 Jiefang RoadShanghaiTel: 021--The Pacific Trading Inc.87 Broadway ST.New York, NY10408Oct.28,2010Dear Sirs,Thank you for your interest in our products. In reply to your request, we enclose our illustrated catalogue and a pricelist showing details of our products.We look forward to hearing from you as soon as possible.Yours truly,(signed)Wang XiangENCL: as stated.Chapter Two Establishing Business Relations Section One Introduction 概述可以说没有客户,就没有业务,与潜在客户建立业务关系不仅对于新成立的公司很重要,对于那些想要扩大业务范围,增加营业额的公司来说,同样很重要。

外经贸函电参考答案

外经贸函电参考答案

•With reference to 关于As for 关于Furnish us with 提供Engage in从事于Chamber of Commerce商会Trade Directory商业目录Commercial Counselor's Office商务部Take the liberty of冒昧With a view to以…为目的•In harmony with与…一致Enquire into询价days of grace 宽限日期piled up 堆积•形式发票proforma Invoice,海关发票customs invoice,厂商发票firm invoice,领事发票consul invoice,销售确认书Sales Confirmation,订单,购货合同,各种信用证,装箱单packing list,保险单据insurance document,提单bill of lading,各种装运单据,原产地证certificate of origin,检验证书testing certificate ,报关单等等D/P at sight 即期 payment by time draft远期汇票支付fall within the scope of 属于我的经营范围specialize in 专营 a range of 一套found to your satisfaction 使你满意On receipt of your enquiry一收到询价specialize in this line专营这一业务on the basis of equality and mutual benefit 平等互利的基础上business standing and trustworthiness 商业地位与信誉financial status财务状况treated as confidential予以保密enjoys good reputation声誉好high quality at moderate prices品质优良价格公道steady demand常有需求illustrated catalogue图解details of 具体情况apply for 申请import licence进口许可证in duplicate一式两份in quadruplicate一式四份keep you informed通知你方without engagement不受约束counter offer还盘subsequent amendments日后修改confirmed, irrevocable保兑的、不可撤销的allowing partial shipment(s) and transshipment available by draft at sight允许分装盒转船、见票即付的信用证支付D/P at sight即期付款product sketch 产品描述Unit 2 P24 ⅢTranslation1.Your letter of September 2, 1994 has been received. We are glad to inform you that the articles required by you fall within the scope of our business activities.你方1994年9月2日来函收到。

外贸函电课后习题答案

外贸函电课后习题答案

外贸函电课后习题答案外贸函电是国际贸易中不可或缺的一部分,它涉及到商务信函的撰写、电子邮件的交流、报价单的制作等多个方面。

以下是外贸函电课后习题的一些参考答案:1. 撰写商务信函的基本原则:商务信函应遵循清晰、简洁、礼貌、专业的原则。

信件应包含明确的称呼、正文、结束语和签名。

正文部分应直接明了地表达意图,避免使用过于复杂或专业的术语。

2. 电子邮件交流的注意事项:电子邮件应保持正式和专业,即使与对方建立了一定的关系。

邮件标题应简洁明了,反映邮件内容。

邮件正文应分段落,便于阅读。

附件应注明,并在邮件中提及。

3. 报价单的制作要点:报价单应包含公司名称、联系信息、产品描述、价格、有效期、付款条件、交货期等。

报价单应清晰、准确,避免歧义。

4. 商务谈判中常用的表达方式:在商务谈判中,可以使用诸如“我们很荣幸能为您提供...”、“我们期待与您的进一步合作”等表达方式,以展现诚意和专业度。

5. 如何处理客户的投诉:客户投诉时,应首先表达歉意,然后详细询问问题所在,承诺将尽快解决。

在解决问题后,应向客户反馈处理结果,并感谢他们的耐心和理解。

6. 外贸合同的基本条款:外贸合同通常包括商品描述、数量、价格条款、付款方式、交货期、违约责任等基本条款。

合同应使用法律术语,明确双方的权利和义务。

7. 国际贸易术语的运用:国际贸易术语如FOB(离岸价)、CIF(成本加保险费加运费)等,应根据实际情况选择使用,以明确货物交付和风险转移的点。

8. 如何撰写催款信:催款信应礼貌而坚定,首先感谢客户的业务合作,然后提醒付款事项,并明确指出逾期的负面影响。

最后,表达希望尽快收到款项的意愿。

9. 如何回复询盘:回复询盘时,应首先感谢客户的询价,然后提供所需的产品信息和报价。

如果需要更多信息才能报价,应礼貌地请求客户提供。

10. 如何处理订单变更:订单变更时,应及时与客户沟通,了解变更的原因和具体要求。

如果变更对生产或交货有影响,应明确告知客户,并协商解决方案。

外贸函电作业及答案.doc

外贸函电作业及答案.doc

外贸函电第一批作业1. Establishing trade relations我们是郑州当地一家专门从事教学用设备经营的一家国营公司。

此次冒昧与贵公司接触,寻求建立长期的互惠合作关系。

在今年上半年举行的一次全国性机器人竞赛中,我们看到某些竞赛队使用贵公司产品,取得了良好的成绩。

随后,我们得知了贵公司的联系信息。

贵公司产品品质优良,做工精细,动力强劲,品种多样。

其中部分产品非常适合中国中小学生机器人竞赛的需要。

我公司是郑州教育委员会下属的一家分支机构,在此领域已有二十多年的经验。

我公司与贵国许多公司有着多年的合作历史,我公司的资信状况可向贵国当地的汇丰银行查询。

对于双方未来的合作前景,我们坚信,凭借你们的产品,我们的经验以及中国方兴未艾的机器人竞赛所带来的巨大市场,一定会富有成果。

希望早日收到您的来信。

We are a state-operated company specialized in (in the market of) educational equipments in Zhengzhou. We take the liberty of approaching you this time to seek for the establishment of long-term business relations to our mutual benefit.In a robot contest at the national level held sometime in the first half of this year, we witnessed (noticed) good performance from some of the teams who adopted your products in the contest (we noticed that some of the teams who adopted your products in the contest ranked among the tops). And we subsequently got to know the contact information of your company.Products within your complete lines are superior in quality with fine workmanship and powerful driving forces, some of which are well suited to the needs of contests in China for elementary and middle school students.We are a subsidiary (affiliated) to the Zhengzhou Education Commission with more than 20 years experience in this area. We have a history of cooperation with many firms in your country. We refer you to the local HSBC for our integrity and ability (please check with the local HSBC at your end for our credit).For the prospect of cooperation between our two concerns, we firmly believe that on the strength of your products and the experience at our side as well as the massive market brought about by the burgeoning robot contest, it surely will be productive and fruitful.We are looking forward to your early reply.2. Enquiry兹确认收到你公司1月1日编号为xyz的来信,并且非常高兴地得知,贵公司有意和我公司建立合作关系。

外贸函电练习及答案ppt课件

外贸函电练习及答案ppt课件
3)We have learned ______ ABC company that you are one of the leading manufacturers specializing _____ digital cameras.
2021精选ppt
12
4)We regret that we are not able _____ supply the goods you ordered because they are _____ of stock at present, but we assure you that we will revert _____ this matter when they are available.
恭候佳音。
2021精选ppt
11
Exercises (unit 4)
1.Fill in the blanks with correct prepositions.
1)We arቤተ መጻሕፍቲ ባይዱ _____ the market _____ mountain bicycles.
If your price is competitive and your samples are
▪ We are enclosing a sheet of enquiry, hoping that you could quote the lowest CIF Dalian price, including our 2% commission, stating the earliest date of shipment and the quantity suppliable. To acquaint us with all your products, please airmail 6 catalogues immediately.

高等教育自学考试《外贸函电》试题及参考答案

高等教育自学考试《外贸函电》试题及参考答案

高等教育自学考试《外贸函电》试题及参考答案2014年4月高等教育自学考试《外贸函电》试题及答案(课程代码:00094)一、单项选择题(本大题共20小题,每小题1分,共20分)在每小题列出的四个备选项中只有一个是符合题目要求的,请将其代码填写在题后的括号内。

错选、多选或未选均无分。

1. We shall highly appreciate ______ if you will send us a brochure and two sample books by air immediately.( )A. youB. thatC. itD. when2. We hole that you will find many items of ______ to you.( )A. interestB. interestingC. interestedD. being interested3. Please note that our offer remains firm ______ ten days for your acceptance.( )A. forB. untilC. inD. on4. Our sewing machines ______ fast, and there have been numerous enquiries about them.( )A. are soldB. sellingC. are sellingD. are being seold5. We would be most thankful if you could extend this favor to us and agree ______ 50% by L/C and 50% by D/P at sight.( )A. withB. uponC. atD. to6. We have arranged with the Bank of Japan, Tokyo, to ______a credit in your favor.( )A. drawB. establishC. makeD. extend7. We thank you for your letter of 12 June, ______ you have opened the covering L/C.( )A. in whichB. from whichC. informingD. informing us8. Please call your attention ______ our newly developed bicycles which will surely have good sale in your market.( )A. to thatB. to the fact thatC. thatD. to9. We are sending you by separate airmail a copy of our ______ catalog for your reference.( )A. newB. freshC. latestD. later10. If you had opened the letter of credit to reach us in July, we ______ the goods now.( )A. could have dispatchedB. could dispatchC. dispatchD. can dispatch11. Consequently we find no ______ to compensate for the loss you claimed for.( )A. groundB. placeC. landD. position12. We are making you our quotation for shoes _____.( )A. as followB. as followsC. followingD. at following13. We are willing to renew the agreement on the same terms ______ last. ( )A. likeB. asC. toD. with14. We shall fulfill you order according to the remarks in our last letter ______ we hear from you to the contrary.( )A. ifB. unlessC. thatD.which15. While placing our order, we emphasized that any delay indelivery would definitely ______ the cost of the goods.( )A. addB. add toC. amount toD. plus16. Are the goods ______ Contract No. 1986 are now ready for shipment, please rush your L/C.( )A. againstB. ofC. underD. for17. Please ______ us your lowest price for 500 men’ s bicycles.( )A. quoteB. offerC. makeD. enquire18. part of your payment has been received, but $20,000 is still _____.( )A. withstandingB. paidC. ownedD. outstanding19. As a result of the ______ switches, we are now faced with the following losses.( )A. effectiveB. brokeC. faultD. defective20. ______ , we discovered that the goods were inferior inquality to the sample. ( )A. After examB. On examinationC. When examD. Upon examining二、填空题(本大题共20小题,每空1分,共25分)请在每小题的空格中填上正确答案。

外贸函电答案究极变化形态

外贸函电答案究极变化形态

练习参考答案第一章一、按信息写信写信人:五龙国际玩具公司地址:省市扬子江北路8号力Wulong International Toy CompanyNo. 8, Yangzijiangbei Road, Yangzhou City, Jiangsu Province, 225008 China5 March, 2008A &B 4 Kids IncBeursplein 37, 3001 DD Rotterdam, NetherlandsAttention: Import DepartmentSubject:Children ToysDear Sirs,We learned from International Business Daily that you are interested in importing Chinese toys.We are a major toy manufacturing company in China, with a large number of clients all over the world. Our clients include large supermarkets such as Wal-Mart and Carrefour.In order to give you a general idea of the products we are producing, we also enclose in this letter our latest catalogue. Please let us know immediately if you are interested in our products.We look forward to your early reply.Yours faithfully,Li LiLi LiManager of the Export Department二、单项选择1.Which of the following is used when you are writing the second time to a customer named John Smith?B. Dear Mr. Smith; Faithfully yours2.Paking charges----in the price, and we can effect shipment whenever you wish.B. are included3.Please check the enclosed letter of credit to ensure that it----your instructions.D. agree with4. We are enclosing a list---our business activities.A. showing5.Please see to---that goods should be delivered in 3 equal lots.B. it6. We regret to inform you that we do not have in stock the goods---in the quantity.D. desired7. Generally speaking, a growing demand can---increased price.D. result in8. The commodities you offered are---line with the business scope of our customers.C. out of9. The discount of 3% agreed upon was granted---only no balance was outstanding from previous accounts.D. on condition that10. The case was crushed. It looks--- the case was not strong enough to stand voyage.A. as if1.B2.B3.D4.A5.B6.D7.D8.C9.D 10.A三、有以下几点错误:Network Foods Limited42-44 Sheehan Road Heidelgerg West Victoria, 3081AustraliaATTN: Mr. Micheal FoxAttention line 的位置错误;信地址格式错误;称呼应为Dear Sirs而非Dear sirsSubject line的位置错误结尾敬语大小写错误;签名的四部分排列错误。

徐美荣外贸英语函电课后练习参考答案完整版

徐美荣外贸英语函电课后练习参考答案完整版

徐美荣外贸英语函电课后练习参考答案完整版外贸英语函电课后练习参考答案(中英文对照版)名词解释二、Establish business relations建立商务关系Import进口Export出口Importer进口商Exporter出口商Commercial counsellor’s office商务参赞处Chamber of commerce商会Credit standing资讯状况三、Inquiries询价First inquiry初次询价General inquiry一般询价Specific inquiry具体询价Commission佣金Delivery交货Effect delivery装运All necessary information所有必要的信息Delivery date装运期四、Quote报价Offer报盘Voluntary offer主动报盘Free offer虚盘(自由报盘)Firm offer实盘Pro forma invoice形式发票Import licence进口许可证Catalogue目录Under cover随函附上Supply from stock供现货五、Counteroffer还盘Be on the high side偏高Regret遗憾Be in line with与。

相符Reduce减少、降低Make a reduction ofThe prevailing market行市六、Accept接受Acceptance接受Confirmation of order订单的确认Sales contract销售合同Purchase contract购买合同Sales confirmation销售确认书Purchase confirmation供货确认书Sign签名Signature签名Counter-signature会签七、Payment terms支付条款Modes of payment支付方式Remittance汇付Telegraphic transfer (T/T)电汇Mail transfer (M/T)信汇Demand draft (D/D)票汇Collection托收Documents against payment (D/P)付款交单Documents against acceptance (D/A)承兑交单八、Kinds of L/C信用证种类Sight L/C即期信用证Term L/C远期信用证Establish L/C开立信用证Amendment to the L/C修改信用证Extension of the L/C展延信用证Check the L/C检查信用证With the terms of contract按合同九、Pack包装Packing requirements包装要求Shipping instructions装运指示Shipping marks唛头Shipping advice装运通知Modes of transportation运输方式Time of shipment装运期Destination目的地Partial shipment分批装运Transshipment转运十、Insurance保险Risk风险Average海损Cover投保Coverage承保范围Open policy预约保单Premium保险费翻译:Chapter Two1.我们从中国驻东京大使馆商务参赞处得知贵公司的行名和地址,并了解贵公司是经营家用电器产品有经验的出口商We obtained your name and address from commercial counsellor’s office of the Chinese embassy in Tokyo. They have informed us that you are experienced exporter in the market for home electrical appliances.2.我们的一个客户对你们的新产品感兴趣One of our customers is interested in your new production.3.我们的一个日本客户想要购买中国红茶One of our customers in Japan wants to be in the market for black tea.4.如你所知,我们的外贸政策是在平等互利的基础上与各国人民做生意As you know, our policy is to trade with merchants of various countries on the basis of equality and mutual benefit.5.我们希望你方尽最大努力促进业务又增进友谊。

《外贸函电》1-5单元课后习题答案

《外贸函电》1-5单元课后习题答案

课后习题答案Chapter OneI. Fill in the blanks with the parts they represent信头letter Head1日期Date2封内地址Inside Address3称呼Salutation4正文Body5结尾敬语Complimentary Close6签名Signature7事由Subject8附件Enclosure9参考号Ref. No.a)经办人Attention Lineb)抄送Carton Copy c)II.Match the following words with their Chinese meanings(1)By Airmail 亲收Express Delivery 急件Registered; Recorded 密件Urgent 快件Confidential 私人信件Personal 挂号Private 航空(2)Deputy General Manager 厂长Sales Representative 采购人员Salesperson 副总经理General Manager/ President 销售代表Plant/ Factory Manager 销售员Purchasing staff 总经理(3)St. cityDr. northN. driveS.W roadApt. squareP.O. Box laneRd. avenueCt. southwestSq. ApartmentLa. post office boxAve. streetIII.Translate the following job titles:1. Deputy General Manager 副总经理2. Sales Representative 销售代表3. Salesperson 销售员4. General Manager/ President 总经理5. Plant/ Factory Manager 厂长6. Purchasing staff 采购人员IV. Translate the following address into English address with any type of address1. 美国Reagansvill市Jefferson路3200号Global Vision, Inc公司,邮编CA92040Global Vision Inc. 3200 Jefferson Road Reagansvill, CA 92040,U.S.A.2. 美国New York 市Goldsmith Street, 317号,Language and LiteratureResearch Institute,邮编NY10007Language and Literature Research Institute 317 Goldsmith Street New York V. According to the letter, answer the following questions1. What is the seller’s name, address and telephone number?Name: Royal Grosvenor Porcelain Company Ltd.Address; Grosvenor House, Renfrew Road, Oakley StaffordshireTelephone Number: (743069)760591/2/32. What is the buyer’s name and address?Name: The Colourfloor Co. Ltd.Address: 238Wilton Road, Axminster A Xz AS3. When does the seller write the letter?March 5,20044. What is the subject?Re: China5. What is the style of the letter?Block StyleChapter TwoI. Translate the following terms.1. trade relations 贸易关系2. Chamber of Commerce 商会3. equality and mutual benefit 平等互利4. financial condition 财务状况5.enjoy good reputation 享有盛誉6. 商品目录Commodity Catalogue7. 业务范围business scope8. 一流产品first –class product9. 竞争性价格competitive price10.展览exhibitionII. Choose the best answer to complete the following statements.1-5 DBCAA 6-10 BBCABIII. Translate the following sentences into Chinese.1.我们从事化学行业已经很多年了。

究极进化贸易习题答案

究极进化贸易习题答案

1.在L/c,D/A,D/P三种支付方式中,就卖方而言的风险而言,哪种最大,那种最小,为什么?D?A最大,L/C最小。

D/A承兑交单属于商业信用性质,出口商收款的保障就是进口商的信用,一旦进口商拒付,虽然可以上诉,往往进口商已陷入物理付款的境地,出口商便遭致歉,货,款两空,所以风险比付款交单更大;L/C属于银行信用性质,比商业信用可靠得多,所以风险最小2.在托收方式收款时,出口方式为什么要争取cif或者cip条件成交?在实际业务中,以托收作为付款条件的状况下,买方会遵从卖方的交易条件,基本都会选择CIF价格条款。

因为托收方式对买方有利,而对卖方存在很大的风险,所以一旦卖方接受托收付款,买方一般不会坚持自己的价格条件。

3.信用证业务的特点有那些?信用证业务中涉及的当事人有那些?信用证特点:(1)信用证付款是种银行信用(2)信用证是独立于合同之外的一种自足的文件(3)信用证是一项单据业务当事人:开征申请人开证行受益人通知行4.简述托收业务的种类。

1. 按汇票是否随附装运单来分:光票跟收跟单跟收2.依据商业交单条件不同可分为:.付款交单2.承兑交单5.信用证和托收都是通过银行办理货款的收付,为什么二者的性质不同。

信用证凭的是银行信用,只要提供的单据符合信用证要求,银行就必须付款(除极特殊原因外,如政府命令银行冻结某公司的收付汇等)托收凭的是商业信用,取决于出口商对进口商的信任。

如果付款人拒付,银行除通知委托人外,没有付款的义务。

6.简述构成不可抗力事件需要具备那些条件以及不可抗力时间的法律后果1.意外事件是在签订合同之后发生2.不是由于任何一方当事人的过失或疏忽造成的意外事件是当事人不能预见和预防又无法避免和克服的,三者必须同时满足。

法律后果:解除合同或变更合同而避免除其相应的责任,即有关当事人因不可抗力不能全部或部分履行合同而结合给另一方当事人造成的损害免除赔偿责任。

7.何为仲裁?仲裁有何特点?仲裁协议有哪些类型?仲裁协议有何作用?仲裁指买卖双方达成协议,自愿将有关争议交给双方所同意的仲裁的机构进行裁决,以求解决争议的一种方式。

外贸英语函电答案

外贸英语函电答案

外贸英语函电答案第一篇:外贸英语函电答案外贸英语函电答案外贸函电答案Keys to the exercisesUnit 23.(1)We are one of the leading importers dealing in electronic products in the area, and take this opportunity to approach you in the hope of establishing business relations.(2)We have been engaged in handling importing and exporting of machinery and equipment for many years, and our products have enjoyed great popularity in many countries.(3)We owe your name and addr ess to the Commercial Counselor’s office of our Embassy in Beijing.(4)We are given to understand that you are a manufacturer of daily chemicals.One of our clients intends to buy cosmetics from your country.We will appreciate it highly if you can airmail the catalogue and the price list of your products available at present.(5)For our credit standing, please refer to the Bank of China, Shanghai Branch.Unit 32.1.Pease quote us your best price CIF Shanghai, inclusive of our 3% commission.2.Should your price be found competitive, we intend to place with you an order for 300,000 yards of Cotton Cloth.3.One of our customers is now interested in the Qingdao Haier Refrigerator made in your country.Please offer CIF London for 400 sets to be delivered in April.4.To enable you to have a better understanding of our products, we are sending you by air 5 copies of our catalogue and 2 sample books.5.In reply to your enquiry dated April 28, we are now sending you our latest price list for your reference.3.Dear Sirs,We learn from a friend inShenzhen that you are exporting light industrial products, especially electric appliances.There is a steady demand here for the above-mentioned commodities of high quality at moderate prices.Will you please send us a copy of your catalogue, with details of your prices and terms of payment.We should find it most helpful if you could also supply samples of these goods.Yours faithfully,4.Dear Sirs,RE: Haier Refrigerator We are in the market for refrigerators.Please send us your latest catalogue and details of your specifications, informing us of your price CIF Guangzhou, please also state your earliest possible delivery date, your terms of payment, and discount for regular purchase.If your prices prove reasonable and satisfactory, we shall soon place a large order with you.Yours faithfully,5.Dear Sirs,We welcome you for your enquiry of May 5 and thank you for your interest in our products.We are enclosing some copies of our illustrated catalogues and a price list giving the details you ask for.Also under separate cover, we are sending you some samples.Please note that payment should be made by irrevocable L/C payable at sight against presentation of shipping documents.We allow a proper discount in view of this first business between us.We await your acceptance by fax.Yours faithfully,Unit 42.(1).We are studying the offer and hope that it will keep open till the end of the month.(2).We believe that you will place a large order with us owing to the high quality and reasonable price of our products.(3).We will allow you 10% discount if you purchase 5000 dozens or more.(4).As to terms of payment, we often require a confirmed, irrevocable letter of credit payable by draft at sight.(5).You are cordially invited to take advantage of this attractive offer.We are anticipating a large order from theUnited States, and that will cause a sharp rise in price.(6).We will send you a firm offer with shipment available in the early May if you order reaches us before March 10.(7).Because there is a brisk demand for the goods, the offer will be open only for 5 days.(8).We are giving you a firm offer, subject to your reply here by 5 p.m.our time, Tuesday, July 10.3.Dear sirs,In reply to your letter of May 5, we are giving you a firm offer, subject to your reply here by 5 p.m.our time, Thursday, October 15, 2008, as follows:Commodity: Boots for ladiesSpecifications: more than 20 assortments with new designs of brown or red colors(detailed in catalogue)Quality: the leather used is of superior qualityPrice: CIF Guangzhou US$ 95 to 300 according to various designsPayment: Confirmed, irrevocable letter of credit payable by draft at sight to be opened 30 days before the time of shipment.Packing: at the buyer’s optionShipment: September.Unit 53.1).We shall place a trial order with you for 500 sets if you will give us a 5% commission.2).We are working on your Order No.678 at present and please believe that we will effect the shipment within the time you stipulated.3)Owing to heavy commitments, m any orders haven’t been made, we can only accept orders for October shipment.4)Our stock is exhausted and we are not in a position to accept fresh orders.However, we will contact you as soon as new supplies are available.5)Shipment should be made during August to October in three lots, with 100 tons each.4.Dear Sirs:We are pleased by your prompt reply to our inquiry of July10, 2008 and now wish to order from you as our Order No.321 enclosed.Yours faithfully,XI’AN INTERNATIONALCOMMERCE CORPORATIONTel:2365474 Fax: 654789321ORDER FORMOrder No.321July 20, 2008Messrs.JB SIMPSON &CO.LTD.Deansgate BlackpoolPlease supply the following itemsDescription: A: SA-135 Video RecorderB: VT-462 Video TapeC: RC-A43 Mini Radio Cassette RecorderQuantity: A: 1000B: 1000C: 5000Unit Price: FOB Xin Gang inclusive of our 5% commissionA: US$ 600 eachB: US$ 10 eachC: US$ 20 eachPayment: L/C at 90 days’ sight to be opened 30 days before shipmentPackage: By standard export casesDelivery Date: Before the end of August in one/two lots.6.Dear Sirs:We are pleased to have received your Order by fax dated March 10 for 500 sets of knitting machinery.Thanks.We have immediately contacted the manufacturer.But they refused our request politely since the machines sell well, and there is a great shortage of raw materials and still a large number of orders.After our repeated negotiations, they finally promised to accept the order and to make delivery of 100 sets each month, beginningfrom next January.We are aware that you are in urgent need of the products, but uncertain whether you will agree on the above delivery date.We are making contact with manufacturers elsewhere and will let youknow as soon as there are any favourable news.Meanwhile, we are enclosing our catalogue covering all the articles available at present.If you are interested in any of the items, please inform us.We will surely give prompt attention to your requirement.Yours faithfullyUnit 82.We refer to Contract NO.CT 345 signed on December 1, 2003, under which we decided 5000 M/Ts cotton will be delivered in March, 2004.Up till now we have not heard any news about delivery from you.Our clients are in urgent need for the goods, please see to it that you should deliver the goods within the time stipulated in the contract, or we will have to lodge a claim and reserve the right to cancel the contract.3.We refer to our Purchase Confirmation No.345 for 5000 pieces of “White Rabit” Blanket.We are notifying that we have opened through ** Bank a confirmed, irrevocable Letter of Credit No.789, totaling US $..., the L/C shall remain in force till 31st August.Please see to it that the above mentioned articles should be shipped before the end of August and the goods should be covered insurance for 130% of the invoice value against all risks.We know that according to your usual practice, you insure the goods only at invoice value plus 10%, therefore, the extra premium will be for our account.Please arrange insurance as per our requirements and we await your advice of shipment.Unit 91.The survey report indicates that the damage to the carton and goods was due to rough handling in transit, rather than poorpacking as you stated.2.The damage was caused by improper packing, such a big and heavy machine should have been fixed and stuffed in export wooden case.3.Upon examination, we found that there was no sign of poor quality and bad handicraft, and that the dye used is excellent.4.Thank you for your acceptance of the wrongly delivered goods.We will give you a discount of 8% on invoice price.Please agree.5.Please let us know by fax whether you may ship the goods before September 15.If not we shall be compelled to cancel the order.Unit 106.﹡﹡Co.We have received your Ls/C No…,...and..., in payment f or Contract No.… covering …goods, and found that some stipulations in your Ls/C are not in conformity with that in the relative contract:7.﹡﹡Co.V HV RECEVIED UR LS/C NO… ,…N … IN PT FR CONTRACT NO… COVERG …GDS N FOUND STIPULATIONS IN LS/C R NOT CONFOMITY WZ CONTRACT.RCVD YR LS/C …,…N…, FR CON TRACT NO….N FOUND FLWG DEISCREPANCIES:(1)The contract stipulated that the business is done on the basis of net price, with no commission and discount.But in your L/C No.…a commission of 5% is included.THE CONTRACT STUPLATED BIZ DONE NET PRICE BASIS.W/O COMMISSION N DISCOUNT.BUT UR L/C NO… COMMISSION OF 5% INCLUDED.ACDG TO CONTRACT, BIZ ON BASIS OF NET PRC, NO COMM N DISCNT.BUT 5PCT COMM INCLUDED(LISTED)IN UR L/C NO.….(2)As for payment, the contract requires sight L/C, while your three Ls/C all call for times Ls/C.We have specially written you, on May 5, asking you to amend the Ls/C, but haven’t received any news from you up to now.We can’t effect the shipment due to your failure in following the contract and amending the L/C accordingly.AS FR PAYMENT CONTRACTREQUIRES SIGHT L/C WHILE UR LS/C CALL FR TIME LS/C.V’VE WRITTEN MYA5 ASKG U AMEND LS/C BUT NOT RECEIVED NEWS FROM U.CANT EFFECT SHIP DUE TO UR FAILURE IN FOLLOWG CONTRACT N AMENDG L/C ACCORDGLY.ACDG TO CONTRACT, SIGHT LC REQUIRED(NEEDED)BUT ALL YR LS/C R TIMES.V HV INFORMD U OF AMDT TO UR LC.HWEVER U HV NOT DONE.V CAN’T SHP DUE TO YR FAILURE IN FLWG CONTRACT N AMDG LC.At present, fresh orders for …are rushing in and there is a great shortage of stock on the other hand.Therefore, the present prices of all brands are much higher than the contract prices.You are expected to agree on the following purchases prices and immediately amend your Ls/C accordingly so as to make it in accordance with the present prices and the contracted terms of payment.Meanwhile, you should also extend the shipment date and validity to March 30 and April 15 respectively, otherwise, we would not effect shipment.You will be responsible for the consequence.PRESENT FRESH ORDR FR…R RUSHG IN N ZR IS SHORTAGE OF STOCK.THEREFOR ALL BRANDS PRESENT PRICES R HIGHER THAN CONTRACT PRICES.Y R EXPECTED TO AGRREE THE FOLLOWG PURCHASES PRICES N IMMEDIATELY AMEND LS/C ACCORDGLY TO MAKE IT IN ACCORDANCE WZ PRESENT PRICES N CONTRACTED TERMS OF PAYMENT.MEANWHILE EXTEND SHIP DATE N VALIDITY TO MARCH 30 N APRIL 15 RESPECTIVELY.OR V NOT EFFECT SHIP N RESPON FR CONSEQ.MANY ORDRS NOW.STOCK LIMITED, PRESNT PRC MUCH HIGHER THAN THAT IN THE CONTRACT.U SHUD ORDER ON FLWG PRC N AMD UR LC.EXTEND SHPMT TO MAR 30, VALIDITY TO APR 15.OZWS, V CAN’T SHP N U SHUD B RESPONSBL FR CONSEQUENCE.The prices of all the brands are as follows:ALL BRANDS PRICES R AS FOLLOWS:PRESNT PRCS AS FLWS:补充:Unit 7答案1.(1)包装:用能够很好抵御潮湿和震动的适合于长途海运/包裹邮递/空运和多变天气的坚固的新木箱包装。

商务英语外贸函电课后答案版精修订

商务英语外贸函电课后答案版精修订

商务英语外贸函电课后答案版GE GROUP system office room 【GEIHUA16H-GEIHUA GEIHUA8Q8-世纪商务英语----外贸函电(第二版)(教师用书)English Letter Writing in Foreign Trade主编吴思乐胡秋华大连理工大学出版社前言《世纪商务英语—外贸函电》是新世纪高职高专教材编委会组编的商务英语类课程规划教材之一。

本书主要针对高职高专商务英语和其他涉外经贸专业的学生..也可以作为其他层次涉外经贸专业的外经贸英语教材。

同时..对正在从事或即将从事涉外经贸活动和贸易洽谈工作的广大外贸工作者来说..本书还可作为自学参考资料。

为方便教学和自学者学习..我们编写了与之配套的练习答案..并提供了常用表达部分的译文。

希望本书能对我们的读者有所帮助。

编者ContentsModule UnitModule 1 Fundamentals of Modern Business Letter Writing 现代商务函电写作基础Unit 1 Basic knowledge of Business letter Writing 商务信函写作Module 2 Preparations for Negotiation 业务磋商的准备Unit 2 Establishing Business Relations 建立业务关系Unit 3. Making Credit Investigation 资信调查 Module 3 Procedures of Business Negotiation 业务磋商的主要环节Unit 4 Inquiry 询盘Unit 5 Offer 发盘Unit 6 Counter-offer 还盘 Module 4 Conclusion of Business 交易的达成Unit 7 Acceptance and Confirmation 接受与确认Unit 8 Order and Contract 订单与合同 Module 5 Negotiation of Main Trade Terms 主要交易条款的磋商Unit 9 Payment and L/C 支付与信用证Unit 10 Packing 包装…Unit 11 Shipment 运输Unit 12 Insurance 保险 Module 6 Disputes and Settlement 争议及争议的解决Unit 13 Complaints, Claims and Settlement 申诉、抱怨与索赔、理赔Unit 1. Fundamentals of Modern English Business Letter Writing第一章现代商务英语函电写作的基本知识Part Five Practical Training1. Arrange the Following in Proper Form as They Should Be Set Out in a Letter1) Sender's name: Guangzhou International Trading Corp.2) Sender's address: 198 Yueken Road, Tianhe District, Guangzhou, China3) Sender's Telephone: 852300004) Sender's cable address: 5527GZ5) Sender's telex address: 3328 gz CN6) Date: September 15, 20077) Receiver's name: Standard Oil Company8) Receiver's address: 38 Fifth Avenue, London, U. K.9) Subject: Refrigerators10) The message:We thank you for your letter of September 3, 2007, enquiring for the captionedgoods.The enclosed booklet contains details of all our refrigerators and will enable youto make a suitable selection.We look forward to receiving your specific inquiry with keen interest. Basically, there are four acceptable formats for business letters. Students canchoose one of the layouts as his or her style. The following is just a sample.Guangzhou International Trading Corp.Address: 198 Yueken Road,Tianhe District, Guangzhou, 510507,P. R. ChinaTel: 85230000, Cable: 5527GZ, Telex: 3328 gz CNSeptember 15, 2010Standard Oil Company38 Fifth Avenue,London, EC4, U. K.Dear Madam or Sir:Subject..RefrigeratorsThank you for your letter of September 3, 2007, enquiring for the captioned goods.The enclosed booklet contains details of all our refrigerators and will enable you tomake a suitable selection.We look forward to receiving your specific inquiry with keen interest. Yours Sincerely,Li MingLi MingEncl. as stated2. Address an Envelope for the Above LetterSince we use the Full-block Style for the letter composing, we should also use theFull-block Style for the envelope.Guangzhou International Trading Corp.198 Yueken RoadTianhe District, Guangzhou,Guangdogn, ChinaStandard Oil Company38 Fifth AvenueLondon EC 4U. K.UrgentStampUnit 2 Establishing Business Relations第二章建立业务关系Part Three Other Commonly Used Expressions and SentencesTypical Sentences:1. Telling the addressee how his name is known in pleasant words. (用令人愉快的语言..说明你是怎样知道对方的)1..We are very pleased to obtain your name from the Industrial Chambers. ..很高兴从行业协会处得知贵公司的名称..2..On the recommendation of Merrs. Harvey & Co., we have learned with pleasure the name of your firm. (由于哈维公司的推荐..我们高兴地得知贵公司的名称。

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练习参考答案第一章一、按信息写信写信人:五龙国际玩具公司地址:省市扬子江北路8号力Wulong International Toy CompanyNo. 8, Yangzijiangbei Road, Yangzhou City, Jiangsu Province, 225008 China5 March, 2008A &B 4 Kids IncBeursplein 37, 3001 DD Rotterdam, NetherlandsAttention: Import DepartmentSubject:Children ToysDear Sirs,We learned from International Business Daily that you are interested in importing Chinese toys. We are a major toy manufacturing company in China, with a large number of clients all over the world. Our clients include large supermarkets such as Wal-Mart and Carrefour.In order to give you a general idea of the products we are producing, we also enclose in this letter our latest catalogue. Please let us know immediately if you are interested in our products.We look forward to your early reply.Yours faithfully,Li LiLi LiManager of the Export Department二、单项选择1.Which of the following is used when you are writing the second time to a customer namedJohn Smith?B. Dear Mr. Smith; Faithfully yours2.Paking charges----in the price, and we can effect shipment whenever you wish.B. are included3.Please check the enclosed letter of credit to ensure that it----your instructions.D. agree with4. We are enclosing a list---our business activities.A. showing5.Please see to---that goods should be delivered in 3 equal lots.B. it6. We regret to inform you that we do not have in stock the goods---in the quantity.D. desired7. Generally speaking, a growing demand can---increased price.D. result in8. The commodities you offered are---line with the business scope of our customers.C. out of9. The discount of 3% agreed upon was granted---only no balance was outstanding from previousaccounts.D. on condition that10. The case was crushed. It looks--- the case was not strong enough to stand voyage.A. as if1.B2.B3.D4.A5.B6.D7.D8.C9.D 10.A三、有以下几点错误:Network Foods Limited42-44 Sheehan Road Heidelgerg West Victoria, 3081AustraliaATTN: Mr. Micheal FoxAttention line 的位置错误;信地址格式错误;称呼应为Dear Sirs而非Dear sirsSubject line的位置错误结尾敬语大小写错误;签名的四部分排列错误。

四、翻译术语:1. 贸易条件Terms of trade2.进出口贸易 Import and export trade3.展销会 Trade fair/exhibition4.合资经营 Joint venture5. 外贸公司Foreign trade company6. 关税免税Tax exemption7. 销售确认书Confirmation of sales8. 配额Quota9. 国际收支Balance of payments10. 招标Invitation for bid/call for tender案例分析外贸公司的小王前不久收到一封询问防水扬声器价格的信函,遗憾的是,公司并没有符合对方要求的产品;而且,依小王之见,现有的技术根本不可能做出符合对方要求的产品。

因此小王认为对方小王的格式不规,容也不符合函电用语。

小王应该耐心地跟客户说明情况,积极地将公司性能最优的防水扬声器产品介绍给潜在客户。

第二章一、撰写信函Foothill Enterprises Trade Development Co., Ltd.No. 36 Taiz Street, Aden City 22789Republic of YemenDear Sirs,We have your name and address from the Commercial Counselor’s Office of Yemen Embassy in China. We would like to take this opportunity to write to you with a view to setting up business relations with you.We are a leading company dealing specially in the export of garments. Currently our export business in your district mainly concentrates on the women’s clothing.In order to give you a general idea of various kinds of the clothes we are producing, we airmail you our latest catalogue. Please let us know immediately if you are interested in our products. We will send you our price list and samples to you as soon as we receive your specific inquiry. Meanwhile, we are open to ideas from our customers. Should you need anything not mentioned in the catalogue, we shall do everything necessary, upon receipt of your detailed requirements, to procure them for youWe look forward to your early reply.Yours faithfully二、单项选择1.Established in 1935, this company specializes in the export of cotton piece goods.2.Enclosed you can find the catalogues and latest price list.3.Under the circumstances, it is impossible to decline our price again.4.We look forward to your favourable news.5.The present market is favourable to importers.6.Because the articles fall within the scope of our business activities, we are writingto you in the hope of establishing trade relations with you.7.We look forward to receiving a trial order.8.We take the pleasing of introducing ourselves as an experienced importer in line of dailyproducts.9.Thank you for your price list showing various kinds of products now available for export.10.Imports create severe competition for home produced goods.1.B2.A3.B4.B5.D6.B7.A8.B9.A 10.C三、改错1. We have seen your advertisement in portable typewriters on South China Morning Post.In→to2. Some copies of our latest catalogues are being airmailAirma il→airmailed3. We will send you a complete range of samples upon the receipt of your reply.去掉the4. You are introduced to us by Johnson Co., Ltd. To be one of the leading importersof chemical products.To be→as5. We are writing to you to hope doing business with you in this line.To hope→in hope of6. We are indebted to ABC Company in New York of your name.Of→for7. We oblige Mr.Edward of ABC Co. for having recommended you tooblige→are obliged to8. We should like to inquire if you were interested in stabling directwere→are9. We should be most grateful whether you could provide us with a list of reliablewhether→if10. I wish to express my personal appreciation for the accountI wish to express my personal appreciation to you for opening an account for us.四、汉译英1. 兹介绍,本公司是一家人造珠宝的出口公司We now introduce us as an imitation jewelry exporting company that has a business background of many years.2. 你们上周写给总部的信已转交给我公司,因该产品属于我们经营围The letter you wrote to the headquarters last week has been transferred to our attention for the product you mentioned falls into our line of business.3. 我们可供出口的轻工产品种类繁多We offer various kinds of light industrial products for export.4. 很高兴收到你方附插图目录的来信We are glad to receive your letter enclosed with an illustrated catalog.5. 我们盼望收到贵方的具体询价We shall be glad to have your specific enquiry6. 我们是一家信誉良好的私人公司We are a private company with fine reputation and we wish to enter into a business relationship with you.7. 经理简单地给我介绍了一下Johnson公司的情况The manager introduced briefly to me something about Johnson Company which is our potential customer.8. 为了让你们对表格中的产品有个大体了解We enclose a brochure and a copy of the latest price list to give you a general idea of the products listed in the form.9. 我们的产品质量上乘,价格优惠Our products are of excellent quality and reasonable price10. 当出口值超过进口值时,被称作贸易顺差A favorable trade balance appears when the value of exports exceeds that of imports.案例分析小是一家生产雨衣的公司的外贸业务员鉴于小与这家公司以前从未有业务往来,在小与这家公司建立业务联系之前,小应该调查对方公司的资信。

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