民航服务英语口语教程教案unit 14-2

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民航乘务英语Unit2教案

湖南外国语职业学院教案首页Period 1-2I Lead-inReview1 Tran slate the words, phrases and senten ces below:1）航站楼3）分配位子5）乘机手续台7）安检处2）有效护照4）问讯处6）护照检查处8）行李认领9）健康证明、接种证明和海关申请表10）被隔离11）外币兑换处12）地勤人员13）称行李14）超重行李15）候机室16）头等舱/商务舱/经济舱17）行李箱18）登机19）当班地勤人员20）国内航线21）排队22）插队25）告诉某人做某事26）监视屏幕27）检查可疑物品28）若某位旅客携带有金属制品，金属监测仪就会叫29）任何旅客都享有免税商品限额。

30）约在起飞前一小时，旅客到达登机口2 Fill in the forms:1 /Check______①_______2 Y Weigh luggage f ②__________1 ③ _______3 I___________Passport con trolIF 1「to __________Security controlCheck-i n desk2 if they ____ the metal detector ______仃 1 r one hour before departure, __________ .Boardi ng 2 彳show ________ .3 匚______ before boarding the aircraft.1 Luggage reclaim广厂①________②________2- Immigration and customs V ③ _________彳④z__z_l⑤_________3（_____________ .n General Ideas about Unit 2:Aims :1 to get some ideas of the categories of airline personnel and each class ' s responsibilities, etc. （了解航空工作人员的分类及每类人员的工作职责；）2 to lear n the key words and expressi ons.Teaching'simportant points and difficulties （教学重点与难点）:1 some key words and expressi ons:accelerate加速,arm 使…处于可用状态,altitude海拔,pre-flight briefing 起飞前会议, flight deck / cockpit 驾驶舱,co-pilot / second officer 副驾驶, chute 滑道,Departure loungedomestic国内的, elevator升降舵, eligible符合条件的,evacuati on 疏散, exit使离开, fasten 系紧,to use hand- held metalArrivalditching水上迫降,seat- pitch 座位间距, steering control 方向控制9 , touch down 落地 , wing flap 翼襟2 Main roles of cabin attendants3 Long Sentences民航乘务英语 Unit2 教案fuselage 机身, galley 机上厨房 , hydraulics 液压的 , inflate 使膨胀 ,initiative 首要的判断力 ,instruct 发出指令 , lavatory 机上卫生间 ,prohibit 禁止 , purser 乘务长, release 释放,roar 吼叫 , rudder 方向舵, steer 控制…的方向,steward 男乘务员, stewardess 女乘务员, stow 装载 ,taxi 滑行 ,un dercarriage 起落架aerodrome controller 机场管制, air traffic controller 空管, air tug 拖车,area controller 地区管制9 ,charter flight 包机, control column 操纵杆 ,cross check 交叉检查, emergency equipmen 急救装置, first officer 大畐寸,flight engineer 机上机械员 , flight schedule 飞行计划 , flight service director 主任乘务长 ,food and beverage supplies 餐饮供应,fuel transfer 换油, gear up收起落架,jump seat 乘务员座椅,life vest 救生衣 ,long haul 长途（旅行 / 运输） short haul 短途（旅行/运输）,main landing gear/ undercarriage 主起落架,nose landing gea 前起落架, on board在飞机上, parking stand 停机坪,personality traits 个性特征,pick up 增加 , public address system 广播系统,pull up 收起,put …full on 把…全部加上,safety dem on strati on 安全演示,seat- configuration 座椅规格 , stretch out 伸展, take off,1) Airline Personnel is a generic term for people who work with aircraft in one capacity oranother, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。

民航客舱服务英语教程课件

The passenger asks for your help.
New words expressions
1. Flight attendant stewardess/steward
2. Purser
chief purser
3. Boarding card/pass
4. Rucksack
旅行用帆布背包
Do you think how to become a qualified flight attendant？
A qualified flight attendant
should be friendly, warm-
hearted, patient, helpful,
optimistic,
industrious,
intelligent, confident, courteous
and careful.
The questions met on board.
1. A passenger can’t find his seat. How would you help him? 2. A passenger wants to siቤተ መጻሕፍቲ ባይዱ together with her friend in 6A.
7. aisle seat window seat
过道座位窗户座位
Group role-play
After watching the movie, please make up the following dialogues.
1). A man who is sitting in economy class wants to move to the first class or business class as he thinks it’s too noisy and crowed here. A flight attendant comes up to help him.

seat preference

Types of Seat Possibly Requested
A heavy smoker
Poll: Window or aisle seat?
Window Aisle Don't care Don't fly (52%) (26%) (9%) (9%)
Can't you think (3%) of a better poll?
Rearrangement

____No, thank you all the same. I don’t want to be a passive smoker. ____I’m sorry, Mr. Smith, we can not offer you the seat of your choice today. All the non-smoking seats are taken. We’d like to offer you a smoking seat not in economy class but in business class. ____Then I can arrange for you to fly on China Eastern Airlines flight 552 which leaves this afternoon. I would be able to confirm you in a non-smoking seat. Would you like me to arrange that for you? ____I’m sorry for the inconvenience this time. ____That’s fine.
《民航服务英语口语教程》
Unit 14 Seat Preference

《民航客舱服务英语》课件Unit 14

.
Cabin Announcements
Unit 14 Before Landing
14.2.3
Ladies and gentlemen, According to Japanese Immigration 1 , the immigration officers will collect a finger- 2 and facial photo of all nonJapanese citizens. Please fill out the immigration forms and Customs declaration forms completely before 3 . For your convenience, we’ll be showing a video to help you complete the immigration 4
.
Cabin Announcements
Unit 14 Before Landing
14.2.3
Script
Ladies and gentlemen, According to Japanese Immigration regulations, the immigration officers will collect a finger-print and facial photo of all nonJapanese citizens. Please fill out the immigration forms and Customs declaration forms completely before arrival. For your convenience, we’ll be showing a video to help you complete the immigration form.

民航乘务英语UNIT教案

民航乘务英语U N I T教案Document serial number【KK89K-LLS98YT-SS8CB-SSUT-SST108】教案首页Period 1-2Ⅰ Self-introduction:ⅡImportance and Definition of Cabin EnglishCompared with the train and bus, plane is the fastest and safest way of transportation. Approximately 3 million passengers are carried on commercial aircrafts every day and delivered safely to their final destination, so it is very important for us to get some knowledge of Cabin English. It includes what passengers should do at the airport; who are airline personnel（航空工作人员）;what CA’s should do before, in and after flight; how to deal with some difficult situations, etc.Ⅲ Lead–in 10’1 Ask the students to answer my questions: “Did you travel by air Can you describe the experience”2 I’ll introduce my experiences when I travelled by air twice.Ten years ago I travelled to Guizhou province with my friends. Because the train would last two days, we couldn’t bear it, so we chose to go there by air. Because it was the first time for me to travel by air, I was much interested in the flight, and everything was new to me. When the plane took off, I felt weight loss /weightlessness. Everything on the ground became smaller and dimmer gradually; at last what we could see was clouds. Clouds were flying in the sky like angels /fairies. How free they were! How clean they were! The food in the plane was delicious; the air stewardesses were rather pretty. Everything was perfect. Suddenly I felt dumpy, “What happened Is there anything wrong with our aircraft Will our plane crash?” I was frightened very much. After a while I was told that that was a little turbulence. Wow, only a false alarm! I released. After 45- minutes- flight, we arrived at Guiyang airport safely. That’s myfirst experience by air. It’s unforgettable!During this Winter Holiday, I travelled to Hainan province by air. We arrived and left there at midnight, so I saw nothing but some flashing lights on the wings.Those were my two experiences by air. I believe you will have your own experiences in the future.General Ideas about Unit 1:Ⅳ Aims：1 to get some procedures of how to check in, how to pass through the security control, how to board an aircraft, etc.（了解如何办理登机手续、通过安全检查、登机等流程）；2、to learn the key words and expressions.Ⅴ Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:adept, approximately, overhead compartment, considerably, destination, detect,embarkation, emit, exceed,exile, expire, expiry date,practice, portable, quarantine,reject, suspect, turbulent,valid, air stairs, aisle seat,baggage allowance, baggage reclaim, baggage tag,conveyor belt, hand luggage, excess baggage,boarding bridge, boarding car /pass, boarding gate,Bureau de Change, business class, economic class,check in, customs control, passport control, declaration form, immigration form, departure lounge,duty-free allowance, go through customs, flight number,ground crew, health certificate, the certificate of inoculation,terminal building, traveller’s cheque, etc.；2 to get some ideas of how to check in, how to pass through the security control, how to board the plane, etc. and more importantly, you can demonstrate the procedures by yourselves.（更重要的是能将从办理登机手续到登机的工作流程表演出来。

民航服务英语教案

民航服务英语教案民航服务英语教案篇一:民航英语全教案情境1Item 1Preflight preparationTeaching ideas: Focus on the students, students are the master ofthe class, the content of the lesson is for the students, and pay full attention to the understanding and attending to the lesson of students.Teaching aims: Practicing the listening and oral English abilitiesof students. Ask students to remember and use their own words to retell the content of the dialogues, in order to use the professional words for daily communication.Teaching contents: Unit 1 An Airline JobTeaching skills:Group discussion; group asking; group competitionTeaching steps:Preparation period1. Know the English name of each student; use their English names in the class, andtell the English name of the teacher to the students.2. Divide the students into several groups according to the numberof the students.( 4or 6 in a group )3. Ask students to have a preview of the new lesson.Teaching periodPart One Warming Up——任务所飞航班计划——签到起飞前在规定的时间内到航班调度部门在乘务员所执行的航班上签名或在电脑上确以。

民航乘务英语Unit2教案

湖南外国语职业学院教案首页Period 1-2ⅠLead-inReview1 Translate the words, phrases and sentences below:1) 航站楼2) 有效护照3) 分配位子4) 问讯处5) 乘机手续台6) 护照检查处7) 安检处8) 行李认领9) 健康证明、接种证明和海关申请表10) 被隔离11) 外币兑换处12) 地勤人员13) 称行李14) 超重行李15) 候机室16) 头等舱/商务舱/经济舱17) 行李箱18) 登机19) 当班地勤人员20) 国内航线21) 排队22) 插队25) 告诉某人做某事26) 监视屏幕27) 检查可疑物品28) 假设某位旅客携带有金属制品，金属监测仪就会叫。

29) 任何旅客都享有免税商品限额。

30) 约在起飞前一小时，旅客到达登机口。

2 Fill in the forms:1 Check ______Check-in desk ①_______2 Weigh luggage ②_______③_______3 ____________2 if they ____ the metal detector ____ to use hand- held metal_______ .1 _________Departure lounge 2 _________3 _________1 one hour before departure, ______ .Boarding 2 show _______ .3 _______ before boarding the aircraft.1 Luggage reclaim①______Arrival ②______2 Immigration and customs ③______④______⑤______3 ______________.ⅡGeneral Ideas about Unit 2:Aims：1 to get some ideas of the categories of airli ne personnel and each class’s responsibilities, etc.〔了解航空工作人员的分类及每类人员的工作职责；〕2 to learn the key words and expressions.Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:accelerate加速, arm使…处于可用状态, altitude海拔,pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降, domestic国内的, elevator升降舵, eligible符合条件的,evacuation疏散, exit使离开, fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的,inflate使膨胀, initiative首要的判断力, instruct发出指令,lavatory机上卫生间, prohibit禁止, purser乘务长,release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员,stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车, area controller地区管制, charter flight包机, control column操纵杆,cross check交叉检查, emergency equipment急救装置, first officer大副, flight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长, food and beverage supplies餐饮供给, fuel transfer换油,gear up收起落架, jump seat乘务员座椅, life vest救生衣,long haul长途〔旅行/ 运输〕short haul短途〔旅行/ 运输〕,main landing gear/ undercarriage主起落架, nose landing gear前起落架,on board在飞机上, parking stand停机坪, personality traits个性特征,pick up增加, public address system广播系统, pull up收起,put… full on把…全部加上, safety demonstration安全演示,seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1) Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。

《民航服务英语口语教程》Unit1AnAirlineJob

__________ on the flight for that day? Of course, the price is _______. P: What’s the difference between first class and economy class? A: In first class the seat arrangement is __________. Your
World Airlines
Part Two :
Dialogue : Talking About an Airline Job
Useful Phrases Have one’s hands full Peak season Be up to one’s eyes Sounds incredible A means of
a day. Most of the passengers prefer to fly economy rather than go
first class.
Blank Fillings:
Use proper words and phrases to complete the following dialogues.
purser (in-flight manager)/ cabin attendants (airhost & airhostess / steward & stewardess)
Airline Personnel
Part One: Warming-up
Have you any experience of traveling by air? What do you know about the air travel? What sort of things will you prepare for it? Which do you prefer, traveling by air or by train/ship/bus?

民航乘务英语口语教程

Get on it and you' ll be at the seaport within ten minutes. • PAX: How often do the buses run? • CA: I'm not quite sure, maybe half an hour. • PAX: And how often do ships to Hong Kong run? • CA: Once an hour. • PAX: (consulting his watch)So I have plenty of time to catch a ship.Thank you very much for the information. • CA: You're very welcome.
Requesting
• PAX:Could you possibly spare me a few minutes, Miss? • CA: Yes, what can I do for you? • PAX: I wonder if you coulld tell me how to get to Hong Kong after I arrive in Shenzhen？ • CA: There are two ways. You could go either by land or by sea. • PAX: Which way is more convenient? • CA: By sea, I think. • PAX: But where can I get on the ship? • CA: Well, when you come out of the terminal building, you could find a bus with a sign “from Airport to Seaport”.

民航乘务英语口语教程2 ppt课件

• CA: You're very welcome.
2020/12/12
5
Duty-free Sale
• Ladies and gentlemen: In an effort to further meet your traveling needs, we are pleased to
offer you a wide selection of duty-free items. A brochure featuring these items is located in your seat pocket. All items are priced in US dollars. Please check with your cabin attendant for prices in other currencies. Most major currencies and US dollar, traveller's checks, are accepted for your purchases. The major credit cards are also accepted.
• CA: There are two ways. You could go either by land or by sea.
• PAX: Which way is more convenient?
• CA: By sea, I think.
• PAX: But where can I get on the ship?
• PAX: How often do the buses run?
• CA: I'm not quite sure, maybe half an hour.

民航服务英语口语教程教案unit 14-1

Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(5 mins)
Ⅲ.Exercise 2 & Exercise 3(40 mins)
Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)
重点难点
Teaching key points：
1.Key words and expressions.
2.To fulfill cabin attendants’ obligation to inform the passengers about operating the installations of in-flight entertainment in English.Teaching difficult points：
Step2. Read after Ttwice. (5mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
Terms:机上娱乐，座位号码，旅行纪录片，民俗音乐，视频游戏，内部通话系统，左右声道，volume control, animated film, headset socket, classical music etc.
2. We have learnthow to deal with problems about in-flight entertainment.
Ⅵ. Assignments (3mins)

民航英语口语教程教案

Topic1、It doesn't work.中文：它出故障了。

Topic2、It's essential.中文：这是必要的。

Topic3、It's a small world.中文：这世界真小。

Topic4、How is it going?中文：情况怎么样？Topic5、I'll get it.中文：我去接电话。

Topic6、I'm under a lot of pressure. 中文：我的压力很大。

Topic7、I assure you.中文：我向你保证。

Topic8、I'll give you a hand.中文：我来帮助你。

Topic9、I mean what I say.中文：我说话算数。

Topic10、I'll take your advice.中文：我接受你的忠告。

Topic11、No problem.中文：没问题。

Topic12、I've got my hands full.中文：我手头正忙。

Topic13、Easier said than done.中文：说明容易做时难。

Topic14、It's a pain in the neck.中文：这真是苦不堪言。

Topic15、I'm on a diet.中文：我正在节食。

Topic16、Can I have a day off?中文：我能请一天假吗？Topic17、It's better than nothing. 中文：总比没有好。

Topic18、Take care.中文：请多保重。

Topic19、I couldn't get through.中文：不打不通电话。

Topic20、I hope you'll forgive me.中文：我希望你能原谅我。

Topic21、Storms make trees take deeper roots. 中文：风暴使树木深深扎根。

民航服务英语口语教程教案unit 13-1

重点难点
Teaching key points：
1.Key words and expressions.
2.Learn to use the communicative functions in this unit for locating passenger’s lost baggage.
Teaching difficult points：
Terms:行李认领处，行李寄存处，辨认行李，计算机查询系统，确认个人行李，行李丢失，delayed baggage record, baggage trolley, double-check,mishandledbaggage, irregularity report etc.
Step4. T lets Ss read the words and phrases and correct the wrong pronunciation.(10 mins)
Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)
教学内容与方法
I.Review the functional sentences in unit12 (10 mins)
[Activity：T asks questions and Ss answer.]
II.New words and phrases learning (15 mins)
Step1. Listen to the recording of the words and phrases twice.(2 mins)

航空服务英语口语教程课件Unit 14

safer and your baby will feel more comfortable. P: Thank you for letting me know. A: You’re welcome. P: By the way, could you please help me make a bottle of milk for my baby? A: Yes, of course. How much water do you need? P: 200 ml will be fine. A: Okay, please wait a moment. (after a while) A: Here’s your baby’s milk. You can check if the temperature is okay. P: Thanks. Are there any baby-care platforms in the airplane? I need to change his diaper. A: Yes, there’s one in each toilet. Would you come with me and let me show you? P: Thank you so much. I’ll just try it by myself later. A: All right. If you need any help, just press the call button.
A: Excuse me, madam. I’m afraid you can’t fasten your seat belt over your baby. P: Could you tell me what to do? You know, this is the first time I’ve flown with my baby. A: I’ll be glad to help. You should fasten your seat belt first, and then fasten that seat belt for your baby. This is