导游英语口语测试题库

英语导游试题及答案

英语导游试题及答案1. What is the primary responsibility of a tour guide?A. To ensure the safety of the touristsB. To provide information about the attractionsC. To manage the tour scheduleD. All of the above答案：D2. Which of the following is NOT a typical duty of an English-speaking tour guide?A. Conducting tours in EnglishB. Assisting with travel arrangementsC. Providing medical assistanceD. Ensuring customer satisfaction答案：C3. What is the best way to greet a group of tourists at the beginning of a tour?A. "Hello, everyone! Welcome to our tour."B. "Good morning, ladies and gentlemen."C. "Hi, folks! Let's get started."D. "Greetings, esteemed visitors."答案：B4. When should a tour guide provide information about ahistorical site?A. Before arriving at the siteB. While walking through the siteC. After leaving the siteD. During lunchtime答案：B5. What is the most important quality of a tour guide?A. PunctualityB. KnowledgeabilityC. PatienceD. Humor答案：B6. How can a tour guide handle a tourist who is lost during a tour?A. Ignore the situationB. Help the tourist find their way backC. Scold the tourist for being carelessD. Ask the tourist to follow the group more closely答案：B7. What is the appropriate way to end a tour?A. "Thank you for joining our tour. Goodbye."B. "It was a pleasure having you. Have a safe journey."C. "That's all for today. See you next time."D. "We hope you enjoyed the tour. Don't forget to tip."答案：B8. Which of the following is NOT a common problem a tour guide might encounter?A. Weather-related delaysB. Traffic congestionC. Tourist complaintsD. Language barriers答案：D9. What is the best way to handle a tourist who is asking too many questions?A. Ignore the questionsB. Answer them briefly and move onC. Ask another tourist to answerD. Provide detailed answers to each question答案：B10. What should a tour guide do if a tourist is feeling unwell during the tour?A. Continue the tour without themB. Offer assistance and find medical help if necessaryC. Suggest they rest and rejoin laterD. Ask them to leave the tour答案：B。

《导游英语口语》试卷1及参考答案

《导游英语口语》试卷1及参考答案一、翻译单词及词组（15*2’）1.海关2. 护照3.移民4. 违禁品5. 免税的6.需纳税的7. 合作8. Registration9. Standard 10. Denomination11. Convenient 12. Room rate 13. Service charge14. Peak season 15. Look forward二、选择题（20*2’）1. I happen ______ have my notebook with me .A. InB. ThatC. To2. Now type _____ your names , date and seat .A. InB. ToC. At3. The line is busy, I can’t ______ through.A. GoB. GetC. /4. The exhibition tickets are always sell _____.A. InB. TooC. Well5. There must be a lot of business events ______ on in the city every year,right ?A. GoB. GoingC. Went6. Do I need pay a certain amount of money ______ the reservation ?A. ToB. ForC. In7. What address shall we send the tickets _______ ?A. /B. AtC. To8. The couple are not used _____ Chinese food.A. ToB. InC. /9. I’d like to book a room _____ an American couple.A. ToB. ForC. Give10.Everything here is different ______ what we were told in states.A. OfB. FromC. To11.Please be sure not _____ leave anything behind .A. /B. ForC. To12.Your room is _____ the top floor, having a very good view.A. AtB. OnC. In13.You will have plenty ____ time to see the interesting placeA. OfB. OffC./14. Shall I help you _____ your luggage ?A. ToB. HaveC. With15. The others are all ______ personal use.A. OfB. ForC. To16. Food and flowers are not allowed _____ be brought in.A. ToB. ForC. Of17. Would you mind ______ this suitcase ?A. OpenB. To openC. Opening18. What’s the purpose _____ your visit ?A. OffB. OfC. To19. Your visa will be valid _____ 20 days.A. AtB. ForC. In20. We’ll probably have to apply _____ a short extension.A./B. ToC. For三、写出你所知道的分类（5*2’）1. Class of seat _____, ______, _______.2. Type of seat _____ and ______.3. Type of flight _______ and ________4.Time of flight _______ and ______5. Type of ticket _______ and ______四、翻译（10*2’）1. What type of room would you like ,single room or double room ?2. Do you thin a k there’s a room available ?3. Are you a frequent flyer with Air China ?4. Which class do you prefer , Economy or Business ?5. I’d like to change 1,000 US dollars.6. 你好了没有？7. 飞机什么时候起飞？8. 我们提供24小时服务。

导游英语口语测试省赛题库最新版

导游英语口语测试题库（４０题）Dialogue 1As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue ２Suppose you are a tour guide, after identifying your group, you find that one of the guests got one piece of his luggage lost and looks very anxious. You try to help him get it back. Your dialogue will include the following points:A. Soothe the guest.B. Ask for the details about the luggage: size, color, material etc..C. Try to contact the concerned department of the airport.Dialogue ３The tour leader demands to change to a better hotel, and declares that he has booked one nearby. Perform as a local guide to make a dialogue with him. Your dialogue will include the following points:A. Make sure the reason for changing.B. Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.Dialogue ４The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue ５A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue ６As a local guide,your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to find the genuine snacks.Dialogue ７Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before they begin the tour. Your dialogue will include the following points:A. Remind the tourists of things to take with them.B. Give advice about how to relax and enjoy themselves on the seashore.C. Forbid any swimming without permission.D. Tell the group the time of gathering .Dialogue ８It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue ９As a local guide, you are on the way to scenic spot with a group. Today you will attend the Water-splashing Festival of Dai People. The tourists seem to be quite interested in it. Your dialogue will include the following points:A. Introduce the Dai People.B. Introduce the traditional Water-splashing Festival.Dialogue １０A tourist from the UK in Mr. Zhang’s group wants to buy a jade carving in a designated store for tourists, but he notices a flaw in the carving and it is the only one left in the store. The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK. Act as Mr. Zhang to make a dialogue with the guest. Your dialogue will include the following points:A. Refuse first.B. If it is hard to refuse, report to the superior for instructions.C. Get enough money from the tourist for purchasing and shipping.As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the characteristics of Suzhou Gardens.B. Introduce some representative Gardens in Suzhou.C. Answer any questions asked by the tourists.Dialogue １２Perform as a tour leader to call Shanghai Hotel for the first time to reserve meal for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Give detailed information of your tour group.C. Ask for a special food arrangement for some vegetarians.Dialogue １３In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them your tour is a no-shopping tour.C. Introduce some souvenir shops inside and outside the hotel. Dialogue 14Suppose you are the local guide and one of your guests tell you that his luggage is lost. Your dialogue will include the following points:A. Ask the guest to calm down.B. Inquire the details.C. Offer the solutions.Suppose you are a tour leader. Some tourists would like to watch the performance of Impressions of the West Lake in the evening. Your dialogue will include the following points:A. Tell these tourists that they should pay for the performance by themselves.B. Suggest that they should go there by taxi. It is about half an hour to drive from the hotel to the West Lake.C. After the performance, they could use Didi Car-hailing app to rent a car and go back to the hotel.Dialogue １６Several outbound tourists request that they stay behind to prolong their tour while the group has finished its scheduled itinerary and is going to leave China. Perform as the tour guide to make a dialogue with the following points:A. Make sure that the tourists’ visas are valid after the intended tour.B. Help them with their flight and hotel.C. The tourists should pay for the expenses.Dialogue １７As a local guide, you are giving the on-the-way tour guide presentation on your way to Beijing with the group you have just picked up. Your dialogue will include the following points:A. Pay more attention to the working procedures.B. General introduction to Beijing.C. Answer any questions asked by the tourists.Dialogue １8As a local guide, you are reviewing the itinerary with the tour escort Mr. Smith. Your dialogue will include the following points:A. Pay more attention to the original details.B. Agree to Mr. Smith’s advice of changing the traditional dinner into one of local special dishes.C. Reconfirm the time of starting out.Dialogue １９In order to enliven the atmosphere, the local guide plays some games. However, a tourist called Peter is offended by the previous joke. He is so angry that he threatens to lodge a complaint. Act as the local guide to make a dialogue including the following points:A. Apologize to Peter for the trouble.B. Explain to him the truth.C. Ask him to join in the game.Dialogue ２０A tourist in his group wants to move to another room because he cannot get much sleep while his roommate snores all night. Act as the local guide to make a dialogue with the national guide and the tourist. Your dialogue will include the following points:A. Ask the tour leader to help him exchange rooms with someone else in the group.B. If it doesn’t work, confirm the available room.C. Tell the tourist to pay the extra fee, and the previously arranged room cannot be refunded.Dialogue ２１A foreign religious tour group wishes to go to church during the weekend. Act as the tour guide to make a dialogue including the following points:A. Tell them that you will get permission from the administrations of religious affairs and public security organs first.B. Reply to them your positive confirmation .C. Tell them not to hand out any religious publicity and preach.Dialogue ２２A local guide is taking a tour group on the tour of the Great Wall. Your dialogue will include the following points:A. Briefly introduce the Great Wall .B. Introduce the story of Meng Jiangnv.C. Introduce the function of the towers on the Wall.D. Answer any questions by the tourists.Dialogue ２３A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room. Act as the tour guide to make a dialogue including the following points:A. Ask the hotel whether they offer the room service.B. After making sure the possibility,tell them that they should pay for the room service.Dialogue ２４Act as a tour guide to receive a call from a tourists who gets a serious cough and flu after registration. You rush to his room and make a dialogue with him including the following points:A. Help the tourist to contact the clinic in the hotel.B. Persuade him to stay in the hotel forlorn health, and arrange the meal for him.C. Tell him to pay the medical expenses himself.Dialogue ２５Some young tourists request that they should go swimming in a nearby beach. Act as a tour guide to make a dialogue with them. Your dialogue will include the following points:A. Patiently tell them open waters that are not intended for swimmer are dangerous for swimming.B. Take them to a swimming pool.C. Give them safety precautions.Dialogue ２６A tour guide is showing a group of foreign tourist around the Ancient Culture Street. The tourists show special interest in some souvenirs. Your dialogue will include the following points:A. Brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B. Brief introduction to the Chinese fans.Dialogue 27After a day’s visit, one of your guests wants to go out by himself. Suppose you are the tour guide, make a dialogue with him. Your dialogue will include the following points:A. Satisfy the requirement if it does not affect the whole plan of the group.B. Remind the guest to take the name card of the hotel and not to stay out too late.C. Ask the guest to be careful.Dialogue ２８A tour guide is bidding farewell to a tour group . Before checking out, there are a lot of things to attend to.Your dialogue will include the following points:A. Check the amount of the baggage with the tour leader to see whether they are damaged.B. Remind the tourists to confirm their own articles, especially travel certificates and valuables.C. To see if there are anything you can do for the tourists after their departure.Dialogue ２９The tour group to China is about to go through the customs formalities. Perform as a tour guide to tell the group leader Robert what has to be done at the customs office. Your dialogue will include the following points:A.Tell him the following procedures: immigration office---quarantine inspection—customs—present your passport and disembarkation card—fill your customs forms—list yourbelongings.B. Tell him the articles to be declared.Dialogue 3０Suppose you are the tour guide, an old couple request to stay out of the mountain-climbing program. Your dialogue will include the following points:A. Get to know the reason and show your understanding.B. If they can take care of themselves, give some precautions and grant their request.C. Make clear the meeting place, time, the number of the tour bus ,etc..Dialogue ３１Suppose you are the local guide and one of your guests tell you that his wallet is lost. Your dialogue will include the following points:A. Soothe the guest .B. Inquire the details, including the color, the size, the contents of the wallet, etc..C. Offer solutions.Dialogue ３2Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose you are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:A. The tour guide should explain to the tourists that such requests should be made 3 hours in advance.B. If the guests insist, tell them that they should cover the expense themselves.Dialogue ３3Suppose you are the tour guide and you find one of your foreign tourists is bargaining at a roadside stand over some “antiques” . You go forward and have a conversation with the guest.Your dialogue will include the following points:A. Persuade the guest not to buy antiques at the roadside stand.B. Offer some shops for authentic antiques with invoice.C. Introduce the customs rules regarding the antiques.Dialogue ３4After dinner, a tour group is scheduled to take a walk along the pedestrian street. Some tourists say that they have been there before and hope to visit the Zhongshan Park instead by tour bus. Your dialogue will include the following points:A. Arrange it if there is enough time for the tour.B. If they take taxi there, give directions to the driver and make suggestions.C. Make it clear to the tourists that the trip to the pedestrian street is not refundable.D. Remind them to take care of themselves and not to come back too late.Dialogue ３5Suppose you are the tour guide, two inbound tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A. Tell them that they should get the consent of the tour leader and other tourists.B. Clarify the identities of the guests’ friends.Dialogue ３6One inbound tourist hopes to buy some local products of Beijing and asks for your advice. Your dialogue will include the following points:A. Introduce the famous local products of Beijing.B. Give directions of the shops for local products.Dialogue ３7While having dinner, one tourist is interested in the naming of the dish Fotiaoqiang (佛跳墙) and asks you for the related cultural information. Your dialogue will include the following points:A. Introduce the raw material, the cooking methods of the dish.B. Describe the background of this dish.Dialogue 38A local guide to check out for the ten double rooms of your tour group in the front office, but the cashier makes a mistake. Perform as a guide, your dialogue will include the following points:A. Identify yourself.B. Check out ( the tour group will leave the hotel at about 10:00 a.m.) .C. The group stay in the hotel for 4 days in all, but the cashiermiscalculates the number of days.Dialogue ３９Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the noisy room facing the street. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Give the reasons.C. Promise to negotiate with the hotel manager.D. Agree to change the room if there are any rooms available. Dialogue 40Act as a local guide to take a tour group on the way to the scenic spot during the spring festival. The tourists are interested in Chinese cultures such as Wushu, the spring festival. Your dialogue will include the following points:A. Brief introduction to Wushu, such as Taijiquan.B. Brief introduction to the customs of the spring festival.。

导游英语情景口语听力材料及答案

听力材料Item 1 Meeting Guests Model 1: Meeting Guests at the AirportWords and PhraseslobbyguideLos Angelestiredneverthelessinterestingluggagetravel servicetourist groupI can manageshuttle busparking lotUseful Expressions1. Welcome to China!2. Did you have a good trip?3. You all need a good rest first.4. You will have plenty of time to see all the interesting places in China.5. Is everyone in the group here?6. Shall I help you with your luggage?7. The shuttle bus is just waiting in the parking lot.Dialogue I: Meeting Guests at the AirportScene: In the airport lobby, Meng Jun, a young tour guide from the Youth Travel Service, is greeting a tourist group from the United States headed by James Green.M：Excuse me! Are you Mr. Green from Los Angeles?J：Yes, I’m James Green.M：Nice to meet you, Mr. Green. I’m Meng Jun, your tour guide from theYouth Travel Service. Just call me Jun.J：Nice to meet you, too.M：(Meng Jun shakes hands with Mr. Green and other guests) Welcometo China!J：We’re so glad you’ve come to meet us at the airport, Jun.M：Did you have a good trip, Mr. Green?J：Yes, quite pleasant. But we feel a bit tired after the long flight.M：Yes, you must. You all need a good rest first.J：Nevertheless we are all excited that we’ve finally arrived in thecountry that we have beenwishing to see for years.M：You will have plenty of time to see all the interesting places inChina. Is everyone in the group here?J：Yes, a party of ten. We have five ladies and five gentlemen.M：Good. Can we go now? Shall I help you with your luggage, Mr.Green?J：No, thanks. I can manage.M：Please follow me, ladies and gentlemen! The shuttle bus is justwaiting in the parking lot.J：That’s fine. Hurry up, guys!M：This way, please.Listen and Answer:1．Are you Mr. Green from Los Angeles?2．Did you have a good trip?3．Is everyone in the group here?4．Shall I help you with your luggage?5．Is the shuttle bus waiting outside?Model 2: On the Way to the HotelWords and Phrasestouristinternationalenjoyablememorableswanefficientextensivefacilitydineentertainsquaremonumentmagnificentreceptionscenic spotshistorical sitesGreat WallThe Palace MuseumThe Summer Palacereception deskUseful Expressions1. Is everybody on the bus?2. Shall we go now?3. Let me introduce my team to you first.4. We will do our best to make your trip more enjoyable and memorable.5. It’s one of the best four-star hotels in the city.6. I hope you will enjoy your stay there.7. Next, I’d like to introduce something about this city.8. There’re many famous scenic spots and historical sites in Beijing.9. I’m afraid you need a good rest first.10. Let’s get off and go to the reception desk.Dialogue II: On the Way to the HotelScene:Zhu Wei, the guide, met the tour group at the airport and they are driving to the hotel. The coach is about to start.Z: Is everybody on the bus?T: Yes, I think so.Z: Shall we go now?T: Yes, please.Z: ( to all the tourists in the coach ) Welcome to China, ladies andgentlemen. Let me introduce my team to you first. My name is ZhuWei. I am a tour guide from China International Travel Service. I’ll bewith you for your trip in Beijing. This is Mr. Fang, our driver. We willdo our best to make your trip more enjoyable and memorable. Ihope you will have a very pleasant stay here in Beijing. Thank youvery much! Now, we are driving straight to the hotel, the White SwanHotel.T: Well, how far is it to the hotel?Z: It’ll take us about one hour. It’s one of the best four-star hotels inthe city. There is warm and efficient service with extensive leisurefacilities. I hope you will enjoy your stay there.T: That’s great.Z: Next, I’d like to introduce something about this city. Beijing is thecapital of China. It is a pleasant place to visit as well as to do business,shop, dine, or be entertained. There’re many famous scenic spotsand historical sites in Beijing, such as the Great Wall, the PalaceMuseum, the Summer Palace, and so on.T: We are really longing for a visit.Z: You must be tired after the long trip. I’m afraid you need a good rest first.T: That’s very kind of you. Oh, look, what a big square!Z: Yes, it is Tian’anmen. It is perhaps one of the largest squares in the world today.T: That’s rather interesting. What about that building?Z: It is the Monument to the People’s Heroes.T: I see, it looks magnificent.Z: Well, here we are. This is the hotel. Let’s get off and go to the reception desk.T: OK.Listen and Answer:1．Is everybody on the bus?2．Where does Zhu Wei come from?3．Are there many famous scenic spots and historical sites in Beijing?4．What is that big square?5．What about the magnificent building?Model 3: A Welcome SpeechWords and PhrasesspeechsurnameexperiencesuggestionhesitateswanlobbyrememberUseful Expressions1．Allow me to introduce myself.2．And this is Mr. Deng, our driver, who has had 10 years of driving experience.3．We’ll do everything possible to make your visit a pleasant experience.4．If you have any problems or suggestions, please don’t hesitate to let us know.5．Please do remember the plate number of our bus.Passage Reading I: A Welcome SpeechGood morning, ladies and gentlemen,Welcome to China. Allow me to introduce myself. My name is Huang Lan. Huang is my surname, so you may call me Xiao Huang. I’m a guide from Zhejiang China Travel Service. And this is Mr. Deng, our driver, who has had 10 years of driving experience. We’re glad to have all of you here.I’ll be with you during your five-day tour in this city and we’ll be at your service at any time. We’ll do everything possible to make your visit a pleasant experience. If you have any problems or suggestions, please don’t hesitate to let us know.The hotel where you stay is the White Swan Hotel. It offers the best services in this city. We shall meet at the hotel lobby at 7:00 a.m. for our first visit tomorrow. Please do remember the plate number of our bus. The number is 192588. Thank you.We hope you’ll enjoy your stay in this city.Listen and Answer:1．What’s the guide’s surname?2．How many years of driving experience does the driver have?3．How long will the tourists stay in this city?4．What’s the name of the hotel?5．What’s the plate number of the bus?Model 4: China-a Country with an Ancient Civilization Words and Phrasesancientcivilizationinventorcompassprintingresourceelegantwaterfallsrarespeciesdistinctivecuisinedomesticpoliticalcontemporarycultural relicshistorical siteslook forward to (doing)Useful Expressions1. China has a written history of over 5,000 years of civilization and boasts rich cultural relics and historical sites.2. China attracts a large number of domestic and foreign tourists every year.3. Beijing, the capital city of the People’s Republic of China, is the country’s political and cultural center.4. Beijing, as well as the whole country of China, is looking forward to welcoming friends from all over the world!Passage Reading II: China-a Country with an Ancient CivilizationChina has a written history of over 5,000 years of civilization and boasts rich cultural relics and historical sites. It is the inventor of compass, papermaking, gunpowder and printing. Thanks to China’s rich tourist resources ----- high mountains, elegant river, springs and waterfalls, rich and varied folk customs, rare species, scenic spots and historical sites, distinctive opera, music and dance, and world-famous cuisine, China attracts a large number of domestic and foreign tourists every year.Beijing, the capital city of the People’s Republic of China, is the country’s political and cultural center. It is also one of the world’s most famous historical and cultural cities where youcan learn the 1000-year contemporary history of the country.Beijing, as well as the whole country of China, is looking forward to welcoming friends from all over the world!Listen and Answer:1．Does China have a written history of over 1,000 years of civilization?2．What are the China’s rich tourist resources, give some examples?3．What are the four inventions?4．Where is the capital city of the People’s Republic of China?5．How many years of contemporary history does Beijing have?More Listening Practice:Listening IAt the AirportA:Excuse me, but are you Mr. Davis from UK?B:Why, yes, I’m Mark Davis.A:Oh, Mr. Davis. I’m very glad to meet you. My name is Zhu Lan.I’m the guide from the Beijing Travel Service.B:Hello, Ms Zhu. Thank you for coming to meet us.A: Welcome to China Mr. Davis. How was your trip?B:Fine. We had a very pleasant flight. Let me introduce to you MissTyler, my assistant. She is in charge of the daily affairs of our tourparty.A: How do you do, Miss Tyler? I’m pleased to meet you.B:How do you do? I’m pleased to meet you, too.A: We’ve made reservations for your party at the Hong Kong GardenHotel.B:Thank you very much.A: Shall we go to the hotel now? The shuttle bus is just waiting outside.B:Fine.A: Your baggage will be sent to your rooms in the hotel.B:That’s good.A: May I help with your suitcase, Mr. Davis?B:It’s very kind of you.Listening IITraveling in BeijingThere are many fascinating sights in and near Beijing, but before visiting the attractions, spend an hour or two walking the streets. Get off the main boulevards and wander through the mazelike alleys where most residents live or perhaps stroll down Old Culture Street. If your hotel is downtown , walk to the walled 14th-century Forbidden City, so named because it was off limits to ordinary citizens. On its grounds are six palaces and 800 smaller buildings, containing 9000rooms. The main gate of the palace opens onto Tiananmen Square. The square is the site of the Monument to the People’s Heroes, Mao Zedong’s Mausoleum, the Great Hall of the People, the Museum of Chinese History; the Museum of the Chinese Revolution.Item 2 Hotel Check-inModel 1: Hotel Room ReservationWords and PhrasesclientluxuriousreservationdeluxepresidentialconfirmsuiteUseful Expressions1．This is Hu Hong, the tour guide of China Youth Travel Agency.2．I’d like to reserve a room in Guangzhou.3．What kind of room would you like to reserve?4．How long would you stay here?5．There would be some discount when the hotel is not very busy.6．Is there anything else I can do for you?7．Just call me when you have other questions.Dialogue I : Hotel Room ReservationG: This is Hu Hong, the tour guide of China Youth Travel Agency.Can I help you?C: This is John Smith from London. I’d like to reserve a room in Guangzhou. Will you please arrange it for me?G: It’s my pleasure. What kind of room would you like to reserve? We have singles, doubles, suites of different styles, deluxe ones.C: A British suite, please.G: OK. How long would you stay here?C: Three days from the third to the fifth of March.G: Now, Mr. Smith, let’s check the information. You’d like to reserve a British suite for three days from the third to the fifth of March. Is thatso?C: Yes, exactly.G: Is there anything else I can do for you?C: Can you give some idea about the price for the hotel?G: well, it’s about 1000 RMB for one day. And there would be some discount when the hotel is not very busy.C: OK. I see. Thank you for the information.G: Thank you for calling. We look forward to seeing you. Just call me when you have other questions.C: Thank you. Bye!G: Good bye.Listen and Answer:1. Who is the Caller, where is he from?2. How long would the visitor stay in the hotel?3. What kind of room would the visitor like to reserve?4. What is the price to stay at the hotel for three days?5. Is it possible to have some discount?Model 2: Checking inWords and PhrasesSino-Germandelegationname-listwell-preparedvouchertwin roomsgroup visamorning-call servicebreakfast buffetUseful Expressions1．May I help you?2．We’d like to check in.3．Do you have reservations?4．A moment, please.5．Here is the name-list with the group visa.6．Here are the vouchers for your breakfast buffet.7．Wish you a nice stay here.Dialogue II: Checking inScene:The tour guide is helping a group of foreign visitors to check in at a hotel in Shanghai.The reception clerk receives the tour guide.C: Good morning, madam. May I help you?G: Yes, please. We’d like to check in.C: Do you have reservations?G: Yes. The Shanghai Youth Travel Agency has booked 15 rooms for us.C: Would you please tell me the name of your group?G: The Sino-German Friendship Bridge Delegation.C: A moment, please.(The clerk looks up the computer)C: Yes, 15 twin rooms for four nights.G: Yes, exactly. Here is the name-list with the group visa.C: Thank you. You are well-prepared. Here are the keys to the rooms. Do you need morning call service?G: Yes, please make it at 7:00 a.m. for tomorrow morning and 8:00 a.m.for the rest of the days.C: Here are the vouchers for your breakfast buffet. The breakfast will be served at the dining hall on the second floor from 7:00 to 9:00 a.m..G: Thank you.C: Thank you and wish you a nice stay here.Listen and Answer:1．What is the name of the traveling group?2．How many rooms has the group reserved?3．What is the name of the travel agency that reserved the rooms for the group?4．How long will the group stay in the hotel?5．What time is breakfast served in the hotel?Model 3: Itinerary PlanningWords and PhrasesitineraryaccompanypedestrianconductedmemorialsightseeingvehiclecrystalUseful Expressions1. Hello everybody, can everyone hear me?2. I’d like to say something about tomorrow’s arrangement.3. The tour starts at 9 o’clock tomorrow morning and lasts about two hours.4. We’ll meet outside the hotel entrance at about ten to nine.5. There are some sightseeing vehicles available here and there.6. The tour will end at the Crystal Teahouse in the main square.7. I hope you will enjoy the tour.Dialogue III: Itinerary PlanningA: Hello everybody, Can you hear me?B: Yes, very clearly!A: Thank you. I’d like to say something about tomorrow’s arrangement.B: Yeah! Go ahead.A: I’ll accompany you on a conducted tour round the city tomorrow.B: Yes.A: The tour starts at 9 o’clock tomorrow morning and lasts about two hours.B: What time should we be ready?A: Please be ready at 8: 50. We’ll meet outside the hotel entrance at about ten to nine. Is that OK?B: OK, ten to nine.A: I suggest you bring your sunglasses, umbrella, and a hat as the weather is sunny.B: Yes, thank you. How should we go?A: We’ll pay a visit to the Grand Theatre first. We’ll go there by coach.B: What will we do next?A: We’ll walk through the pedestrian mall on Nanjing Road and thenvisit the fruit and vegetable marketB: Wonderful! I just want to buy some fresh fruit.A: Then we’ll pass by the heroe s’ memorial and walk along the river.B: So, we need to walk a lot.A: Well, it depends. There are some sightseeing vehicles available here and there.B: That’s great!A: The tour will end at the Crystal Teahouse in the main square.There you’ll be able to enjoy our famous local cake.B: Wonderful!A: I hope you will enjoy the tour. See you in the morning.Listen and Answer:1. When will the tour start and how long will it last?2. What time and where should the tourists meet?3. What does the tour guide suggest the tourists bring?4. How will the group go to the Grand Theatre?5. Where is the end of the tour?Model 4: Process of Hotel Guest RegistrationWords and Phrasesapproachestablishtitleassigndepositcardholdervalidityreceiptcashiereye contactUseful Expressions1. Greet each guest with a smile in your voice as well as on your face.2. You should first establish and keep eye contact with the guest.3. When addressing the guest, do not call a guest by his or her first name.4. Ask the guest to show his or her credit card for an imprint or to pay a deposit.Passage Reading: Process of Hotel Guest RegistrationIf you are a reception clerk at the reception desk, you should always greet each guest with a smile in your voice as well as on your face. When a guest is approaching, you should first establish and keep eye contact with the guest. Then try to find out the guest’s name immediately and use it during the conversation. Always use polite titles as “Mr.” or “Ms.”When addressing the guest, do not call a guest by his or her first name.Next, find out if the guest has a reservation. Then, check the reservation in the computer and confirm the room information with the guest.After that, ask the guest to show his or her passport and to fill out the registration form. When the form is ready, you should try to find out the needs of the guest, . the position of the room.Then, assign a room to the guest and prepare the key to the room. Before giving the key to the guest, ask the guest to show his or her credit card for an imprint or to pay a deposit. Upon receiving the credit card, check the name of the cardholder and validity. Collect 150%of the room rate and give the guest the receipt. Next, confirm with the guest the departure date, room rate and other needs. Fill out the room card and tell the guest the room number. If there’s nothing wrong, give the guest the room card and key to the room. When everything is done, thank the guest and wish him /her a pleasant stay.At last, turn in the guest registration form, credit card imprint and a copy of deposit receipt to the cashier.Listen and Answer:1. When greeting a guest, what should you pay attention to?2. When addressing a guest, what title can you use?3. Upon receiving the credit card, what information should you check?4. What should be done with the credit card?5. What information should be checked before giving the guest the room key?More Listening Practice:Listening IA Group ReservationR: Good morning. Reservations.How may I help you?C: Good morning. I’d like to reserve rooms for my group.R: What type of rooms do you want to reserve?C: We have 10 people. ___ five twin rooms, please.R: For which dates?C: From ____21st to 23rd ___ of March.R: Wait a minute, please. _ five twin rooms for March from 21st to 23rd .Yes, those rooms are available .C: What will be the rate?R: It’s __600 RMB per night.C: Can you give us _ a special rate_ since we always stay in your hotel ?R: May I have your name, please?C: Brutes Lewis from General Traveling Company.R: Oh, Yes, Mr. Lewis, there is a __20______percent discount for regular customers.C: How can I _guarantee my reservation ?R: You can guarantee the reservation with your _ credit card number_.C: My __ Visa card number is 3600 54762 5819.R: OK. Mr. Lewis. How will you be arriving?C: By air _____. Do you have pick-up __ service?R: When will you be arriving at the airport?C: The arrival time should be __12:45_.R: OK. Our hotel bus will be there at that time.Listening IIExtending the StayR: Good morning, sir. May I help you ?G: I meant to check out today, but I have to stay three more nights here.R: May I know your name and room number, please?G: Andrew Stowe of Room 618 .R: Please wait a minute Mr. Stowe. I’ll check the computer record . Here, today is 12th. You want to extend your stay till 15th ?G: Yes, exactly.R: I’m sorry, sir. You can only stay in that room for one more night. Your floor was reserved for a conference from the 14th .G: What will be my next two nights__?R: Would you mind changing to room _819__C: Not at all.R: Thank you, sir. This is your registration form. Please replace the departure date with the 15th.G: OK.Item 3 Housekeeping ServiceModel 1: Escorting the Guest into the Guest RoomWords and Phrasesusherspaciouswardrobefaucetswitchlaptoplobby attendantsafe-deposit boxUseful Expressions1．Welcome to our floor.2．I’m the attendant for this floor.3．There is a price list over there.4．There is an Internet broad band access hookup on the desk.5．If you need any help, please let me know.Dialogue I: Escorting the Guest into the Guest RoomScene: The lobby attendant ushers Mr. Jones onto the floor of his room. The floor attendant, Xiao Wu is waiting for them.L: Hello, Xiao Wu. This is Mr. Jones of Room 1506.X: Nice to meet you, Mr. Jones. Welcome to our floor.J: Nice to meet you, too.X: I’m the attendant for this floor. We’re glad to have you here. Thisway, please.J: Good.X: Here we are. This is your room, Mr. Jones.J: Oh, the room seems very spacious!X: Yes. Mr. Jones, could I put your suitcase by the wardrobe?J: Yes, please.X: Well, Mr. Jones, let me introduce the facilities in the room. First, let’ssee the bathroom. The red faucet is for hot water and the white one isfor cold water.J: Is the water drinkable?X: No. You may get hot drinking water from the mini-jar, and cold drinksfrom the mini-bar.J: Do you have a price list for the things in the mini-bar?X: Yes, there is a price list over there. Well, and this is theair-conditioning switch. The temperature in your room can beadjusted as you like.J: Can I make IDD calls in the room?X: Yes. For IDD calls, just dial 9, and then 0-0. Next, dial the country code and the area code before the phone number you want to call.Besides, there is a phone index on the desk.J: I see. Is the Internet available through my laptop?X: Certainly. There is an internet broad band access hookup on the desk.J: How much do you charge for the use of it?X: It’s 5 RMB per hour. Would you please keep your valuables in the safe-deposit box in the wardrobe?J: Certainly. Thank you so much.X: It’s my pleasure. If you need any help, please let me know.Listen and Answer:1. What is the room number of Mr. Jones?2. Is Jones satisfied with the size of the room?3. What is an IDD call, how to make an IDD call in the room?4. Is the Internet available in the room, how much is it?5. Where the valuables should be kept?Model 2 Making up the RoomWords and Phrasestowelovernightmesscozyturn-down serviceUseful Expressions1. Should I do the turn-down service for you now?2. Would you tidy up a bit in the bathroom?3. Would you like me to draw the curtains for you, sir and madam?4. Is there anything else I can do for you?5. We try to be always at your service.Dialogue II: Making up the RoomScene:The Browns are sitting in the room when a room attendant knocks at the door to see whether the turn-down service is to be done.A: Good evening, sir and madam. Should I do the turn-down servicefor you now?B: Oh, thank you. But we are having some friends over to have a smallparty here in the room. Could you come back in three hours?A: Certainly, madam. I’ll be off at seven, but I’ll let the overnight staffknow. They will come then.B: That’s fine. Well, our friends seem to be a little late. Would you tidyup a bit in the bathroom?A: No problem.B: Besides, please bring us a bottle of just boiled water. We’d treat ourguests with typical Chinese tea.A: Yes, madam. I’ll bring in some fresh towels together with the drinkingwater.B: OK.A: (Having done all on request)It’s growing dark. Would you like me to draw the curtains for you,sir and madam?B: Why not? That would be so cozy.A: May I turn on the lights for you?C: Yes, please. I’d like to read short stories while waiting.A: Yes, sir. Is there anything else I can do for you?B: Nothing more. Thank you very much. You’re a smart boy indeed.A: We try to be always at your service. Good-bye, sir and madam, anddo have a very pleasant evening.Listen and Answer:1. When will the Browns want to have their turn-down service?2. Who will do the turn-down service for the Browns?3. What is the room attendant required to do now?4. What will Mr. Brown do while waiting for the friends?5. Are the Browns satisfied with the room attendant?Model 3: About Room Service OrderWords and Phrasescroissantdonutpotextrasaladroom serviceUseful Expressions1. What would you like to order?2. Would you like a cup of coffee or a pot of coffee?3. A pot costs about 20 RMB extra.4. Our waiter will be there in around 10 minutes.5. Please feel free to ask.Dialogue III: About Room Service OrderScene: Mr. Lock in Room 1608 orders his breakfast. The staff takes his order.S: Good morning. Room service. What can I do for you?L: Hi, I’d like to order some food for my breakfast.S: Yes, sir. What would you like to order?L: I’d like a ham and cheese croissant, a boiled egg, and a coffee.S: Would you like a cup of coffee or a pot of coffee?L: What’s the difference?S: A pot costs about 20 RMB extra.L: A pot please.S: Anything else?L: Do you have green salads?S: Yes, sir. Do you want one?L: Yes, a green salad.S: Anything else?L: No, that’s all.S: Could I have your name?L: Mr. Lock of Room 1608.S: So, Mr. Lock, we’ll send to Room 1608 one ham and cheese croissant,a boiled egg, a pot of coffee and a green salad. Our waiter will bethere in around 10 minutes. If there is anything more you may need,please feel free to ask.L: OK.S: Thank you. I hope you’ll have a good day.Listen and Answer:1. Why does Mr. Lock make the phone call?2. What did Mr. Lock order for the breakfast?3. How much more does a pot cost than a cup of coffee?4. How long should Mr. Lock wait for the breakfast?5. What is the room number of Mr. Lock?Model 4: Hotels TodayWords and PhrasesgenerallyvacationcommercialtransientresortseashoreresidentialluxuriousinexpensiverangemoderateUseful Expressions1. Hotels designed for business people are known as commercial or transient hotels.2. Transient hotels are usually located in the business section of town,3．This (residential) is designed to meet the needs of people who want to live in a hotel.4. Some hotels have as few as ten rooms, and others have several hundred.5. Hotels range from the very luxurious, which charge high rates, to the small and inexpensive that fall within the price range of large number of travelers.Passage Reading: Hotels TodayHotels today are quite different from those of the past. People who stay in them are generally traveling for business, or they are touring or on vacation. So hotels are designed mainly to meet the needs of one of those two groups of people. Hotels designed for business people are known as commercial or transient hotels. Hotels for people on vacation are called vacation or resort hotels.Transient hotels are usually located in the business section of town, while resort hotels may be at the seashore, on a mountain lake, or in the desert.In addition to these two main types, there is a third type of hotel, called a residential hotel. This is design ed to meet the needs of people who want to live in a hotel. Inns and hotels are located in nearly every population center in the world. In the United States alone there are about thirty thousand. Some hotels have as few as ten rooms, and others have several hundred. Among the largest hotels in the world today are the Conrad Hilton in Chicago, Illinois, and the Russia in Moscow, each with about three thousand rooms. In every hotel, travelers find small single rooms for the use of one person; larger double rooms for the use of two people and arrangement of two or more rooms, called suites, which can be used by a group of persons traveling together.Hotels range from the very luxurious, which charge high rates, to the small and。

全国职业院校技能大赛导游服务赛项高职组导游英语口语测试题库

导游英语口语测试题库Dialogue1As a local guide,you are picking up a group from the UK led by Mr.Grant at the airport.You are holding a welcome sign with“Grant”and your company’s name on it.Your dialogue will include the following points:A.Greetings.B.Ask if the group is led by Mr.Grant.C.Make a brief introduction to yourself and your company.D.Inquire details concerned.Dialogue2Perform as the tour guide to get a last minute notice of “change of plan”which requires you to rush to the airport to meet a tour group.The tourists have been waiting for a long time when you get there and they are full of grumbles.Please make a dialogue with them to deal with the complaints.Your dialogue will include the following points:A.Make an apology.B.Explain the reasons for being late.C.Give some solutions.Dialogue3Perform as a local guide.Before you receive the group, you call Hilton Hotel to change your reservation for the group.But there is no room available.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Introduce yourself and your group.B.Tell the receptionist that you need one more double room for two new comers.C.Ask the receptionist whether the room is available.D.Discuss with the receptionist for the solutions.Dialogue4Suppose you are a tour guide,after identifying your group,you find that a guest lost one piece of his luggage and looks very anxious.You try to help him get it back. Your dialogue with the guest will include the following points:A.Soothe the guest.B.Ask for the details about the luggage:size,color, material,etc..C.Contact the concerned department of the airport.Dialogue5Act as a local guide.Now,you are taking Tom,an individual guest from the airport to the hotel.You are talking with him when the coach is about to start.Your dialogue will include the following points:A.Introduce yourself,your travel agency and the driver.B.Give a brief introduction to the city and the hotel.C.Answer some questions asked by the guest.Dialogue6Act as a tour leader.You are taking fifteen tourists to San Francisco at the airport.The flight has been delayed due to engine trouble.You contact the clerk of the airline counter with the following points:A.Tell the clerk who you are and your group number.B.Ask if new departure time available and what’s the new check-in time.C.Tell the clerk that the group should arrive in Beijing before6:00p.m.for a connecting flight to San Francisco, and ask if there is another flight available.D.Give the passports and boarding cards to the clerk for the new flight.Dialogue7The tour leader demands to change the hotel,and declares that he has booked one nearby.Perform as a local guide to make a dialogue with the tour leader.Your dialogue will include the following points:A.Make sure the reasons for changing.B.Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.Dialogue8Suppose you are a tour leader.The driver is parking the coach in the parking lot of Hilton Hotel.You and your tour group are still on the bus.Your dialogue will include the following points:A.Ask the group to stay in the coach.B.Ask the tourists for their passports.C.Ask the driver to keep the coach closed.Dialogue9Suppose you are a tour leader.You have checked in for your tour group and now you have just returned to the coach.Your dialogue with the tourists will include the following points:A.Assign the room cards to the tourists.Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B.Help the tourists take their luggage out of the compartment of the coach.C.Count the tourists and tell them the elevator is on the left side of the front office.D.Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.Dialogue10Suppose you are a tour leader.You approach the front office of Beijing Hotel to check in for your tour group. Your dialogue will include the following points:A.Tell the receptionist who you are.B.Check in for your tour group.C.Ask for bellman to carry the luggage and a wheelchair for a guest with a bad sprain.Dialogue11Act as the tour guide and go through the check-in formalities in the hotel.You are told that some of the twin rooms of your group have been replaced by triple rooms,for it is high season and the rooms in the hotel are in short supply.When you assign the tourists to the triple rooms,they refuse to check in.Make a dialogue with relevant persons.Your dialogue will include the following points:A.Explain the reasons for being replaced.B.Soothe the tourists.C.Offer some solutions to the problem.Dialogue12Suppose you are the tour guide and you are leading the guest to his room.But the guest is not satisfied with the room because it is facing to the west and the windowcannot be opened.Your dialogue will include the following points:A.Apologize for the inconvenience.B.Ask the guest for the reasons of dissatisfaction.C.Promise to talk with the hotel manager and change the room if it is available.Dialogue13Perform as a local guide.After arriving at the hotel with your group,you need to advise the necessary information and answer some questions of the tourists.Your dialogue with the tourists will include the following points:A.Introduce the facilities of the hotel.B.Announce the programs for the next day.C.Tell the tourists the meeting point and the meeting time for the next morning.Dialogue14Perform as a tour leader.You turn to front desk and ask whether the WIFI service is available in the hotel.Your dialogue with the front desk staff will include the following points:A.Make sure if the WIFI service is offered free to hotel guests around the clock.B.Reconfirm the Internet access is available in the lobby and the rooms of the guests as well.C.Ask how to use the device to surf the internet.Dialogue15Act as a local guide.You are explaining the golden key service of the hotel to your VIP guest,Mr.Carpenter,a general manager of an international company.Mr. Carpenter will celebrate his daughter’s birthday the day after tomorrow.Your dialogue will include the following points:A.Tell Mr.Carpenter that the hotel has first class golden key service.B.Make an introduction to the golden key service especially flower birthday party in the hotel to Mr. Carpenter.C.Confirm that Mr.Carpenter want to hold the birthday party in the hotel and help him to contact the relevant concierge.Dialogue16Perform as a local tour guide to verify the itinerary with Mr.Smith,the tour leader after assigning the rooms.You find that there are two more tourist attractions in his tour plan.Mr.Smith insists that the trip should be arranged according to his plan.Your dialogue will include the following points:A.Apologize to Mr.Smith for the mistake.B.Reconfirm the itinerary with the travel agency and find out the reason for the mistake.C.Offer the possible solutions as well as the compensations.Dialogue17As a local guide,you are discussing the itinerary with the tour escort,Mr.Smith.Because of a one-hundred-year big flood,the itinerary has to be adjusted and one of the major spots has to be canceled.Your dialogue will include the following points:A.Apologize to Mr.Smith for the inconvenience.rm him of the situation.C.Offer the possible solutions as well as the compensations.Dialogue18As a local guide,you are on the way to the Forbidden City.The tourists want to know more about it.Make a dialogue with them.Your dialogue will include the following points:A.Introduce the significance of the Forbidden City.B.Introduce the main scenic spots in the Forbidden City.C.Answer relevant questions.D.Give safe precautions.Dialogue19A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites.Act as a local guide to make a dialogue with the guest.Your dialogue will include the following points:A.Apologize.B.Explain the reasons.C.Offer some historical sites after receiving the approval of the travel agency.Dialogue20As the operator in the travel agency,you are talking about the itinerary with an individual guest.Your dialogue will include the following points:A.Ask for the guest’s expectation of the tour in the city.B.Introduce some famous spots in the city.C.Give some suggestions about the tour arrangement.Dialogue21Perform as a tour guide.Explain schedule of tomorrow to your tour group at the end of the dinner.Your dialogue will include the following points:A.Tell the tourists the itinerary of tomorrow.B.Tell the tourists the departure time and return time.C.Tell the tourists the time of morning call.D.Tell the tourists to go to bed early this evening and be on time tomorrow morning.Dialogue22Perform as a tour leader to call Guangzhou Hotel for the first time to reserve meal for your tour group.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Tell the receptionist who you are.B.Give detailed information of your tour group.C.Ask for a special food arrangement for some vegetarians and some local special dishes for the other guests.Dialogue23It is the first meal time.When eight dishes with a soup as stipulated in the contract are served,two tourists tell Mr. Wang,the local guide,that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour.Act as Mr.Wang to make a dialogue with them. Your dialogue will include the following points:A.Tell the tourists that you will confirm it with the travel agency.B.Apologize for the mistake.C.Offer solutions.Dialogue24Perform as a tour guide and take your tourists to the restaurant for lunch.Two of them are not satisfied with the restaurant and want to change to another one.Your dialogue with this tourist will include the following points:A.Show your agreement or disagreement.B.Provide some reasons for your agreement or disagreement.C.Offer some suggestions to the tourists.Dialogue25One of your guests wants to know something about Chinese cuisine.Act as a tour guide and make a dialogue with him.Your dialogue will include the following points:A.Introduce some classical Chinese cuisine.B.Introduce some local special dishes.C.Recommend some restaurants.Dialogue26As a tour guide,you are on the way to Confucius Temple. The guests are very interested in it.Make a dialogue with him.Your dialogue will include the following points: A.Introduce the importance of Confucius in Chinese history.B.Give a brief introduction to the temple.C.Answer some relevant questions.Dialogue27The tourist is interested in Chinese paper-cut and wants to buy some pieces as a souvenir.As a tour guide,please introduce Chinese paper-cut to the guest.Your dialogue will include the following points:A.Introduce the history and main features of Chinese paper-cut.B.Recommend some souvenir shops.C.Answer the relevant questions.Dialogue28Perform as a local guide in Chongqing.Your guests want to taste some local snacks and ask for your advice.Makea dialogue with them.Your dialogue will include the following points:A.Introduce some representative local snacks.B.Recommend the guests where to have the genuine snacks in the city.Dialogue29As a local guide,one of your tourists seem to be quite interested in Huangmei Opera and wants to know something more about it.Make a dialogue with the tourist.Your dialogue will include the following points:A.Introduce the characteristics of Huangmei Opera.B.Answer some questions asked by the tourists.C.Show willingness to arrange the performance tickets for the guests.Dialogue30As a local guide,you are on the way to visit Fujian Tulou. The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the characteristics of Fujian Tulou.B.Introduce some representative Tulou buildings in Fujian.C.Answer some questions asked by the tourists.Dialogue31As a local guide,you are on the way to a scenic spot with a group.Today you will attend the Water-splashing Festival of Dai People.The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the Dai People.B.Introduce the traditional Water-splashing Festival.C.Answer some questions asked by the tourists.Dialogue32As a local guide,you are on the way to a four-hour-ride scenic spot with the tour group.In order to enliven the atmosphere,you would like to organize some games. You turn to Mr.Smith,the tour escort,for help.Your dialogue will include the following points:A.Explain to Mr.Smith the purpose of the games.B.Clarify the rules.C.Invite him to join in the game.D.Award a prize to the winner.Dialogue33A member of an inbound group asks to cancel his journey for an emergency at home.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask for the reasons for cancellation.B.Soothe the tourist.C.Tell him how to deal with relevant fees.D.Offer help for his leaving.Dialogue34As scheduled,the group will visit the Great Wall this morning.But it rains heavily and it’s very dangerous for the guests to go visiting.As a local guide,you want to cancel the arrangement and go to consult with the tour leader.Your dialogue will include the following points: A.Analyze the danger of going on the tour in such a heavy rain.B.Apologize.C.Give explanations.D.Offer solutions.Dialogue35Suppose you are the tour guide,an old couple request to stay out of the mountain-climbing program.Your dialogue will include the following points:A.Get to know the reasons and show your understanding.B.Give them some precautions,and grant their request.C.Make clear the meeting place,time,the bus number, your phone number,etc..Dialogue36Some young tourists request that they go swimming in a nearby beach.Act as a tour guide to make a dialogue with them.Your dialogue will include the following points:A.Tell them open waters that are not intended for swimmer are dangerous for swimming.B.Forbid any swimming without permission.C.Take them to a swimming pool in the hotel.D.Give them safety precautions.Dialogue37Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before the group begins the tour.Make a dialogue with the tourists.Your dialogue will include the following points:A.Remind the tourists of things to take with them.B.Give advice about how to relax and enjoy themselves on the seashore.C.Forbid any swimming without permission.D.Tell the group the time of gathering.Dialogue38A tourist from the UK in Mr.Zhang’s group wants to buy a jade carving in a designated store for tourists,but he notices a flaw in the carving and it is the only one left in the store.The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK.Act as Mr.Zhang to make a dialogue with the guest.Your dialogue will include the following points:A.Refuse first.B.Report to the superior for instructions if it is hard to refuse.C.Ask the tourist to pay all the expenses for purchasing and shipping.Dialogue39Act as the tour guide to call the housekeeping department of Beijing Hotel.Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A.Tell the housekeeping who you are.B.Tell the housekeeping to do a turn-down service for Ms.Li in Room606because tomorrow is her birthday.C.Request a small cake and some roses to be sent to her room while the tour group is out.You would like to have the cake put on the table and the flowers put in a vase.Dialogue40Perform as a tour guide.According to the plan,your group will see a show tonight,but one of your touristssays he is too tired and if possible,he would like to see it tomorrow evening,but group tickets for the show cannot be canceled or be rescheduled.Your dialogue with the tourist will include the following points:A.Express your apology.B.Clearly explain the situation and give your suggestion.C.Hope to get your tourist’s understanding.Dialogue41Perform as a tour guide.Today is a free day,and one of your tourists wants you to go shopping with her.But you have already had an appointment.Your dialogue with the tourist will include the following parts:A.Explain the reasons why you cannot go with her.B.Introduce some local products and write down the name of the stores.C.Remind her of coming back earlier.Dialogue42Suppose you are the local guide.According to the itinerary,the tourists will do some shopping in the pedestrian street after they visit the scenic spotstomorrow.However,a couple wants to see pandas in the zoo in the morning and do some shopping in the afternoon.They want you to arrange it.Your dialogue will include the following points:A.Give the reasons why you can’t arrange it.B.Introduce the charming attractions arranged.fort them in an appropriate way.Dialogue43Suppose you are a tour leader.Some tourists would like to watch the performance of Impressions of the West Lake in the evening.Your dialogue will include the following points:A.Tell these tourists that they should pay for the performance by themselves.B.Suggest that they should go there by taxi.It is about half an hour to drive from the hotel to the West Lake.C.Suggest that they use Didi Car-hailing app to rent a car and go back to the hotel after the performance.Dialogue44A tourist named Tom complains to you that his shower doesn’t work.Act as the tour guide and make a dialogue with the guest.Your dialogue will include the following points:A.Apologize to Tom for the inconvenience.B.Ask him the detailed information.C.Offer solutions.Dialogue45Perform as a tour guide.A tourist is grumbling at the dirty bowl and the delayed service of the restaurant. Make a dialogue with the tourist.Your dialogue will include the following points:A.Apologize.B.Give explanations.C.Offer solutions.Dialogue46Act as a local guide.The coach suddenly stops on the way to a scenic spot,and the driver tells you that there is a mechanic failure.After getting to know what happened,you have a conversation with Mr.Smith,the tour escort. Your dialogue will include the following points:A.Apologize to him for the inconvenience.B.Tell him that it’s a minor problem and can be fixed in about half an hour.anize some activities while they are waiting.Dialogue47Perform as a tour leader.While on your way to a scenic spot,your group is stuck in a traffic jam.You are discussing with your coach driver about how to deal with such a problem.Your dialogue with the driver will include the following points:A.Ask the coach driver the cause of the traffic congestion.B.Ask if the passengers can get off the coach and walk to the next scenic spot instead.C.Discuss whether to have any change to the group’s travel schedule.D.Soothe the tourists.Dialogue48As a local guide,you are heading for a scenic spot with the group.However,you find that two members are not present when you do the nose count.Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort,Mr.Smith. Your dialogue will include the following points:A.Ask him if he has already known it.B.Reach an agreement with him about how to deal with the two tourists.C.Make a good arrangement for the two guests.Dialogue49As the local guide,you are on the way to the Summer Palace when a tourist suddenly faints and falls to the floor.After briefly checking the tourist,you have a conversation with Mr.Smith,the tour escort.Your dialogue will include the following points:A.Tell him the symptoms are quite like those of a heart attack.B.Tell him that you have to stop the coach and call an ambulance.C.Ask him to give you a hand to comfort the group.Dialogue50As a tour leader,you are on the flight to Paris with your group.One of your tourists is not feeling well.You turn on the seat light for help from the cabin attendant.Your dialogue will include the following points:A.Tell the cabin attendant that the tourist seems airsick.B.Ask if the tourists could stretch out on those empty seats.C.Ask for a pillow,a blanket and some medicine of airsickness as well as a doctor for the tourist.Dialogue51A tourist in a group wants to move to another room.He cannot sleep well because of his roommate snores all night.Act as the local guide to make a dialogue with the tourist.Your dialogue will include the following points: A.Promise to help him exchange rooms with someone else in the group.B.Tell him if it doesn’t work,you will ask the receptionist to confirm the available room.C.Tell the tourist that he has to pay the extra fee for the new room,and the previously arranged room cannot be refunded.Dialogue52The tour leader tells the local guide that some guests vomit severely.Suppose you are the local guide,deal with it by making a dialogue with the tour leader.Your dialogue will include the following points:A.Inquire the details.B.Suggest that they may be suffering from food poisoning.C.Offer solutions.Dialogue53An American tourist loses his papers while the group is doing sightseeing.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Offer the solutions to the tourist for the loss.B.Ask for photos for a new passport.C.Tell the tourist to declare the loss.D.Tell the tourist he should cover the extra expense himself.Dialogue54Act as a local guide.You receive a call from a tourist who gets a serious headache and a sore throat after registration.You rush to his room and make a dialogue with him with the following points:A.Inquire about the symptom.B.Help him to get some medicine at the clinic in the hotel.C.Tell him to pay the medical expenses himself.D.Persuade him to stay in the hotel,and arrange the meal for him.Dialogue55A foreign religious tour group wishes to go to church during the weekend.Act as the tour guide to make a dialogue with the tourists.Your dialogue will include the following points:A.Tell them that you will get permission from the administrations of religious affairs and public security organs first.B.Reply to them your positive confirmation.C.Tell them not to hand out any religious publicity and not to preach.Dialogue56In the end of lunch,two tourists ask the tour guide about when and where to go shopping.Act as the tour guide and make a dialogue with them including the following points:A.Tell the tourists this afternoon is free time for them.B.Tell them your tour is a no-shopping tour.C.Introduce some souvenir shops inside and outside the hotel.Dialogue57One tourist complains that the hotel has charged20 dollars for just one overcoat.The price for an overcoat in the laundry list is only10dollars.Your dialogue will include the following points:fort the tourist and ask for the reason.B.Ask the tourist how long the laundry service takes.C.Explain the charge of express laundry service to the tourist.Dialogue58The tourist in Room221is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room maid.He insists that he has pushed the key of“Do not disturb”.Act as a local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask the reason for anger.B.Tell him to make sure the“Do not disturb”light is OK or not.C.Offer the solutions.Dialogue59Suppose you are the local guide and you accompany one of your tourists to the hospital.You tell the doctor the symptoms of the tourist.Your dialogue will include the following points:A.Describe the symptoms of the tourist.B.Ask the doctor whether the tourist can continue the following sightseeing activities or not.C.Inquire details concerned.Dialogue60Suppose you are the local guide and one of your guests tells you angrily that his diamond necklace is lost in the room.Your dialogue will include the following points:A.Soothe the guest.B.Inquire the details,including the color,the size of the diamond necklace,etc..C.Offer solutions.D.Tell the tourist the hotel regulations of the valuables again.Dialogue61A tourist lost his passport,and the group is going to travel by plane.Perform as the tour guide to make a dialogue with the tourist.Your dialogue will include the following points:A.Confirm when and where the tourist lost his passport.B.Offer some solutions to the problem.Dialogue62Act as a tour leader.You are taking the guest in Paris, the local guide says that you have to cancel the visit to Notre Dame de Paris(巴黎圣母院)because of the fire damage yesterday.You talk with each other with the following points:A.The local guide expresses his regret for the cancellation.B.The local guide asks if it is possible to see the film The Hunchback of Notre Dame(电影《巴黎圣母院》，又称《钟楼怪人》)instead of on-site visit.C.You ask the local guide to introduce the history and characteristics of this Gothic church on the way to the cinema.D.You promise to soothe the tourists.Dialogue63Suppose you are the tour guide,two foreign tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of thetour group.Your dialogue will include the following points:A.Figure out the identities of the guests’friends.B.Tell them that you’ll have to get the permission of the tour leader and other tourists first.C.Tell them to get their friends’ID Cards and travel fee ready.Dialogue64Suppose you are the tour guide,in a free afternoon,one guest wants to go to a museum and asks you for information.Your dialogue will include the following points:A.Introduce the museum.B.Give directions.C.Remind the guest to be careful and not to come back too late.Dialogue65A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room.Act as the tour guide to make a dialogue.Your dialogue will include the following points:A.Confirm whether the hotel offers the room service or not.B.After making sure the possibility,tell the tourists that they should pay for the room service by themselves.Dialogue66A tour guide is showing a group of foreign tourists around the Ancient Culture Street.The tourists show special interest in some souvenirs.Your dialogue will include the following points:A.Give a brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B.Give a brief introduction to the Chinese fans.C.Answer some questions asked by the tourists.Dialogue67Act as a local guide.You are taking a tour group on the way to the scenic spot during the spring festival.The tourists are interested in Chinese cultures such as Wushu,。

面试导游工作的英语口语

面试导游工作的英语口语Dialogue 1I: It says here that you graduated from Beijing NormalUniversity with a major in English Language and Literature.A: Right. Then you may think that I am not fit for this job according to my educational background.I: Yes.A: But I want to be a tour guide very much because I like traveling and meeting various kinds of people. So I took an evening course at the Tourism School of Beijing after graduation and I have gotten a qualification certificate.I: So you must be an extravert?A: Yes, I always enjoy being with a group of people and chatting with them.I: What do you think are the responsibilities of a tourist guide?A: A tourist guide must be responsible for arranging and coordinating tour activities, and offering service of transportation, accommodation, sightseeing, shopping and entertainment.I: Don�t you consider it a hard work?A: Hard but interesting, I think.I: Have you any experience as a tourist guide?A: Yes, I usually guided foreign tourists around Beijing when I was in University.I: Have you ever learned any other foreign languages other than English?A: Yes, I have learned a little French and Japanese as well.I: 上面说你毕业于北京师范大学英语语言文学专业。

导游英语口语测试题库

导游英语口语测试题库（60题）Dialogue 1Perform as a tour guide to discuss the itinerary with a tourist who wants to pay a visit to Shanghai Museum which is not included in the itinerary. Your dialogue will include the following parts:A. Try to persuade the tourist to stay with the group.B. Failing to persuade the tourist, you give some suggestions .C. Tell the tourist some precautions.Dialogue 2As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue 3Act as a tour guide to introduce Shanghai City on the way to the hotel, some guests ask you some questions. Your dialogue will include the following points:A. Introduce the population, the area, climate etc..B. Answer at least three questions asked by the guests.Dialogue 4The tourist is interested in Chinese Traditional Architecture and wants to know more. You are the tour guide and introduce Chinese Traditional Architecture to the guest. Your dialogue will include the following points:A. Introduce the Timber-frame Structure in Chinese Architecture.B. The typical characteristics of Chinese Traditional Architecture.C. Answer the relevant questions.Dialogue 5As a tour guide, you are at the airport to meet a group from America. You meet your old friend, Mr. Smith who is the tour leader of the group. Your dialogue will include the following points:A. Greet old friend.B. Confirm detailed information about the group.C. Check the presence of all the guests and their luggage.Dialogue 6The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue 7A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue 8Miss Smith, the tour leader of your group, comes to discuss the itinerary for the stay in the city. Your dialogue will include the following points:A. Introduce some famous spots on the itinerary.B. Give some advice on sightseeing.Dialogue 9As a tour guide, your guests want to know something about Chinese cuisine. Your dialogue will include the following points:A. Introduce some classical Chinese cuisine.B. Introduce some local special dishes.C. Recommend some restaurants.Dialogue 10As a local guide, some guests want to know something about Chinese tea. Your dialogue will include the following points:A. Introduce some representative classifications of Chinese tea.B. Recommend some tea to their taste.Dialogue 11As a local guide, your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to find the genuine snacks.Dialogue 12As a local guide, you are on the way to the scenic spot with your group. The guests are interested in Chinese philosophy. Your dialogue will include the following points:A. Introduce representative categories of Chinese philosophy.B. Introduce Theory of Yin and Yang.As scheduled, the group will visit the Bund this morning. But typhoon storm is coming and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:A. Analyze the danger of going on the tour in such heavy rain.B. Apologize.C. Give explanations.D. Offer solutions.Dialogue 14It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 15As a local guide, you are on the way to scenic spot with a group. Today you will attend the Nadam Festival of Mongolians. The tourists seem to be quite interested in it. Your dialogue will include the following points:A. Introduce the Mongolian.B. Introduce the Nadam Festival.Dialogue 16A tourist from the UK in Mr. Zhang’s group wants to buy a jade carving in a designated store for tourists, but he notices a flaw in the carving and it is the only one left in the store. The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK. Act as Mr. Zhang to make a dialogue with the guest. Your dialogue will include the following points:A. Refuse first.B. If it is hard to refuse, report to the superior for instructions.C. Get enough money from the tourist for purchasing and shipping.Dialogue 17As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the characteristics of Suzhou Gardens.B. Introduce some representative Gardens in Suzhou.C. Answer any questions asked by the tourists.Perform as a tour leader to call Shanghai Hotel for the first time to reserve meal for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Give detailed information of your tour group.C. Ask for a special food arrangement for some vegetarians.Dialogue 19Act as the local guide to call Summer Hotel to change your reservation for your tour group. But there is no room available. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Tell the receptionist you would like one more double room for two new guests.C. Tell the receptionist to let you know as soon as possible if there are rooms available.Dialogue 20Tourists are very interested in Taoism, Your dialogue will include the following points:A. Introduce Taoism.B. Introduce Lao Zi.C. Answer some questions about TaoismDialogue 21Act as a local guide to explain laundry service for your tour group. Your dialogue will include the following points:A. Tell the tourists the hotel has laundry service.B. Tell the tourists how to get this service.C. Tell the tourists they should pay laundry service by themselves.Dialogue 22Tourists are very interested in traditional Chinese medicine, Your dialogue will include the following points.A. Introduce traditional Chinese medicine.B. Introduce acupuncture.C. Answer some related questions.Dialogue 23In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them your tour is a no-shopping tour.C. Introduce some souvenir shops inside and outside the hotel.Suppose you are a tour leader. You and your tour group are on the way back to the hotel by coach. It’s the last day of your itinerary. Your dialogue will include the following points:A. Tell the tourists that it’s the last day of the visit.B. Remind the tourists to pack up this evening and go to bed early.C. Tell the tourists the leaving time of the coach.Dialogue 25Suppose you are a tour leader. Some tourists are talking about the death of Louis Cha, they want you to tell more about this celebrated martial arts novelist. Your dialogue will include the following points:A. Introduce the life of Louis Cha.B. Introduce one of your favorite martial arts.Dialogue 26Suppose you are a tour leader. You check out for your tour group in the front office at 7:00 am. You ask whether the hotel could take care of the 20 pieces of luggage of your tour group and you will come back to take them at about 4:00 pm. Your dialogue will include the following points:A. Identify yourself.B. Check out for your tour group.C. Deposit the 20 pieces of luggage.D. Come back to the hotel at 4:00 pm.Dialogue 27Several outbound tourists request that they stay behind to prolong their tour while the group has finished its scheduled itinerary and is going to leave China. Perform as the tour guide to make a dialogue with the following points:A. Make sure that the tourists’ visas are valid after the intended tour.B. Help them with their flight and hotel.C. The tourists should pay for the expenses.Dialogue 28The tourist in Room 556 is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room- maid. He insists that he has pushed the key of “Do not disturb”. Act as a local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask the reason for anger.B. Tell him to make sure the “Do not disturb” light is OK or not.C. Offer the solutions.A tourist in room 203 complains that she has lost her mobile phone in her room. Act as a local guide to make a dialogue with her including the following points:A. Confirm the details.B. Confirm the brand and the type of the mobile.C. Turn to the manager for help.D. Tell the tourist the result.Dialogue 30As a local guide, you are giving the on-the-way tour guide presentation on your way to Suzhou with the group you have just picked up. Your dialogue will include the following points:A. Pay more attention to the working procedures.B. General introduction to Suzhou.C. Answer any questions asked by the tourists.Dialogue 31As a local guide, you are on your way to Hangzhou with the group you have just picked up. A tourist named Mary asks you some detailed information about the West Lake when you are giving the on-the-way tour guide presentation. Your dialogue will include the following points:A. General introduction to Hangzhou.B. Detailed information about the West Lake.Dialogue 32Suppose you are the local guide, Xiao Zhang, according to the itinerary, after their visit to the places of interests tomorrow, the tourists will do some shopping in the pedestrian street. However, a couple suggest that they want to see pandas in the zoo in the morning and do some shopping in the afternoon. They want you to arrange it. Your dialogue will include the following points:A. Give the tourists an answer and explain why.B. Comfort the couple in an appropriate way.Dialogue 33As a local guide, you find that there are two more tourist attractions in the escort, Mr. Smith’s tour plan. When you check the itinerary with him, Mr. Smith insists that the trip should be arranged according to his plan. Your dialogue will include the following points:A. Apologize to Mr. Smith for the mistake.B. Find out how the mistake comes about.C. Offer the possible solutions as well as the compensations.A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites. Act as the local guide to make a dialogue with the guest. Your dialogue will include the following points:A. Apologize.B. Explain the reasons.C. Offer some historical sites.Dialogue 35As a local guide, you are on the way to a four-hour-ride scenic spot with the tour group. In order to enliven the atmosphere, you would like to organize some games. You turn to Mr. Smith, the tour escort, for help. Your dialogue will include the following points:A. Explain to Mr. Smith the purpose of the games.B. Clarify the rules.C. Award a prize to the winner.Dialogue 36Act as the tour guide of a group to go through the check-in formalities in the hotel. You are told that some of their twin rooms have been replaced by triple rooms, for it is high season and hotel rooms are in short supply, but the tourists assigned to triple rooms refuse to check in. Make a dialogue with relevant persons for the situation including the following points:A. Explain the reason for being replaced.B. Soothe the tourists.C. Solutions.Dialogue 37As a local guide, Mr. Zhang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.Dialogue 38As a local guide, Xiao Zhang, you are discussing the itinerary with the tour escort Mr. Smith. Because of a one-hundred-year big flood, the itinerary has to be adjusted and one of the major spots has to be canceled. Your dialogue will include the following points:A. Apologize to Mr. Smith for the inconvenience.B. Explain the cause to him.C. Offer the possible solutions as well as the compensations.Dialogue 39A tourist named Tom complains to you that his shower doesn’t work. Act as the tour guide and make a dialogue with the guest. Your dialogue will include the following points:A. Apologize to Tom for the inconvenience.B. Ask him the detailed information.C. Offer the solutions.Dialogue 40A tourist in his group wants to move to another room because he cannot get much sleep while his roommate snores all night. Act as the local guide to make a dialogue with the national guide and the tourist. Your dialogue will include the following points:A. Ask the tour leader to help him exchange rooms with someone else in the group.B. If it doesn’t work, confirm the available room.C. Tell the tourist to pay the extra fee, and the previously arranged room cannot be refunded.Dialogue 41A local guide is taking a tour group on the tour of the Yu Garden. Your dialogue will include the following points:A. Briefly introduce the Yu Garden .B. Introduce the story of the Jade exquisite.C. Introduce something about the Gardening technique.D. Answer any questions by the tourists.Dialogue 42Some young tourists request that they should go swimming in a nearby beach. Act as a tour guide to make a dialogue with them. Your dialogue will include the following points:A. Patiently tell them open waters that are not intended for swimmer are dangerous for swimming.B. Take them to a swimming pool.C. Give them safety precautions.Dialogue 43Act as a tour guide showing a group of foreigners around the Jade Buddha Temple. Your dialogue will include the following points:A. Introduce the history of the Jade Buddha Temple.B. Introduce classical buildings in the temple.C. Introduce the two jade Buddhas.D. Answer any questions asked by the tourists.Dialogue 44A tour guide is telling a foreign group of the story about the Happy Fish Pavilion, some tourists are very interested in Taoism in China. Your dialogue will include the following points:A. Question about Zhuangzi.B. A brief introduction to Taoism.C. Explain the tenet of Wu Wei ( 无为）.Dialogue 45A tour guide is showing a group of foreign tourist around the Ancient Culture Street. The tourists show special interest in some souvenirs. Your dialogue will include the following points:A. Brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B. Brief introduction to the Chinese fans.Dialogue 46Act as a local guide to take a tour group on the way to the scenic spot during the spring festival. The tourists are interested in Chinese cultures such as Wushu, the spring festival. Your dialogue will include the following points:A. Brief introduction to Wushu, such as Taijiquan.B. Brief introduction to the customs of the spring festival.Dialogue 47A tour group is now on the way to the airport. Perform as the tour guide to bid a farewell to the tour group. Your dialogue will include the following points:A. Review the whole tour process and thank for the guests’ cooperation .B. Ask the tourists for some advice .C. Make an apology to anything unsatisfied during the trip.D. Send the best wishes.Dialogue 48As a tour guide, when you notice a tourist look terribly weak at the breakfast time, you show concern for him and offer help. Your dialogue will include the following points:A. Show your concern.B. Ask if the guest need seeing a doctor.C. Give suggestions.Dialogue 49The tour leader tells the local guide that some guests vomit severely. Suppose you are the local guide, deal with it by making a dialogue with the tour leader. Your dialogue will include the following points:A. Inquire the details.B. Suggest that they may be suffering from food poisoning.C. Ask the guests to drink plenty of water.D. Call the ambulance.Dialogue 50After a day’s visit, one of your guests wants to go out by himself. Suppose you are the tour guide, make a dialogue with him. Your dialogue will include the following points:A. Satisfy the requirement if it does not affect the whole plan of the group.B. Remind the guest to take the name card of the hotel and not to stay out too late.C. Ask the guest to be careful.Dialogue 51Suppose you are the tour guide and you find one of your foreign tourists is bargaining at a roadside stand over some “antiques” . You go forward and have a conversation with the guest. Your dialogue will include the following points:A. Persuade the guest not to buy antiques at the roadside stand.B. Offer some shops for authentic antiques with invoice.C. Introduce the customs rules regarding the antiques.Dialogue 52Suppose you are the tour guide, one inbound tourist wants to know more about Chinese food. You make general introduction and answer the questions. Your dialogue will include the following points:A. Introduce the eight major cuisines in China.B. Introduce some famous dishes.Dialogue 53One tourist is interested in Kunqu Opera and asks you to make a brief introduction to it. He also asks you to book a ticket for the performance. Your dialogue will include the following points:A. Introduce the main features of Kunqu Opera.B. Clarify the details of ticket for the performance.Dialogue 54While having dinner, one tourist is interested in the naming of the dish Dongpo pork and asks you for the related cultural information. Your dialogue will include the following points:A. Introduce the raw material, the cooking methods of the dish.B. Describe the background of this dish.Dialogue 55Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the noisy room facing the street. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Give the reasons.C. Promise to negotiate with the hotel manager.D. Agree to change the room if there are any rooms available.Dialogue 56Suppose you are the tour guide, in a free afternoon ,one guest wants to go to the Shanghai Museum and asks you for information. Your dialogue will include the following points:A. Introduce the Shanghai Museum.B. Give directions.C. Remind the guest to be careful and not to come back too late.Dialogue 57Suppose you are the tour guide, the guest complains that Shanghai cuisine is too sweet and oily. Your dialogue will include the following points:A. Apologize.B. Give explanations.C. Offer solutions.Dialogue 58The tourist is interested in Chinese porcelains and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese porcelains to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese porcelains.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue 59You have a family to guide who have visited the Yugarden Shanghai museum and the Bund already. Now they will have one day free for tomorrow. Please design them an itinerary and describe the features of the route. Your dialogue will include the following points:A. Ask the tourists what they like.B. Design them an itinerary.C. Describe the features of the route.Dialogue 60Act as a tour guide showing a group of foreigners around the Shanghai Museum. The tourists are very interested in the Chinese bronze arts. Your dialogue will include the following points:A. Introduce the history and features of the Chinese bronze ware.B. Introduce different types of the Chinese bronze ware.C. Answer any questions asked by the tourists.。

导游技能大赛-英语题库40个

C.提出建议。
对话17
导游告诉当地导游一些客人严重呕吐。假设您是当地导游，通过与导游进行对话来处理它。您的对话将包括以下几点：
A.查询详情。
B.建议他们可能患有食物中毒。
C.请客人多喝水。
D.叫救护车。
对话18
按计划，该小组将于今天上午访问长城。但它下大雨，对客人来说非常危险。作为当地导游，您想取消安排并去咨询领队。您的对话将包括以下几点：
B.介绍孟姜女的故事。
C.介绍墙上塔的功能。
D.回游客的任何问题。
对话14
午餐前半小时，团体游客要求将安排的西餐改为中餐。假设您是导游，请与游客协商。您的对话将包括以下几点：
A.导游应向游客解释此类请求应提前3小时提出。
B.如果客人坚持，告诉他们他们应该自己承担费用。
对话15
作为导游打电话给北京饭店的管家部门。明天是游客的生日。您的对话将包括以下几点：
C.向游客清楚说明步行街的行程不可退款。
D.提醒他们要好好照顾自己，不要回来太晚。
对话31
一位名叫汤姆的游客向你抱怨他的淋浴坏了。担任导游并与客人进行对话。您的对话将包括以下几点：
A.向Tom致歉，感到不便。
B.问他详细的信息。
C.提供解决方案。
对话32
作为当地导游，您发现史密斯先生的旅行计划中还有两个旅游景点。当您与他一起检查行程时，史密斯先生坚持认为应该根据他的计划安排行程。您的对话将包括以下几点：
对话34
假设你是导游;两名入境游客告诉您，他们与失散多年的朋友取得联系，并希望邀请他们参加旅游团的活动。您的对话将包括以下几点：
A.告诉他们他们应该征得领队和其他游客的同意。
B.说明客人朋友的身份。
对话35
作为当地导游，您的客人想品尝一些当地小吃并征求您的意见。您的对话将包括以下几点：

英语导游考试题目及答案

英语导游考试题目及答案1. What is the primary responsibility of a tour guide?A. To provide transportation for touristsB. To ensure the safety of touristsC. To interpret and explain the cultural and historical significance of the sites visitedD. To sell souvenirs to touristsAnswer: C2. Which of the following is NOT a characteristic of an effective tour guide?A. Excellent communication skillsB. Extensive knowledge of the destinationC. Ability to multitaskD. Inability to adapt to different situationsAnswer: D3. What is the most important aspect of a tour guide's interaction with tourists?A. Being punctualB. Being knowledgeableC. Being friendly and approachableD. Being strict and formalAnswer: C4. What should a tour guide do in case of an emergency duringa tour?A. Panic and leave the touristsB. Stay calm and assess the situationC. Ignore the situation and continue the tourD. Blame the tourists for the emergencyAnswer: B5. Which of the following is NOT a typical duty of a tour guide?A. Welcoming tourists at the airportB. Providing information about local customs and traditionsC. Arranging for tourists' accommodationD. Cooking meals for touristsAnswer: D6. What is the role of a tour guide in promoting cultural exchange?A. To only focus on their own cultureB. To encourage tourists to learn about the local cultureC. To discourage tourists from asking questionsD. To avoid discussing cultural differencesAnswer: B7. What is the best way for a tour guide to handle a tourist who is behaving inappropriately?A. Ignore the behaviorB. Confront the tourist aggressivelyC. Politely explain the expected behavior and its importanceD. Report the tourist to the authorities immediately Answer: C8. What is the most effective way for a tour guide to managea large group of tourists?A. Speak loudly and quicklyB. Use a megaphone to amplify their voiceC. Divide the group into smaller, manageable subgroupsD. Rely on the tourists to manage themselvesAnswer: C9. Which of the following is NOT a benefit of being a tour guide?A. Meeting people from different culturesB. Developing strong leadership skillsC. Gaining a deep understanding of various destinationsD. Working a standard 9-to-5 jobAnswer: D10. What is the most important quality a tour guide should possess?A. PunctualityB. PatienceC. A good sense of humorD. The ability to speak multiple languagesAnswer: B。

外语导游资格考试口试口语题

外语导游资格考试口试口语题(1)The purpose of the Tourguide Exam Committee is to aid students who are preparing for comprehensive written and oral exams. The committee is made up of teachers and experienced tourguides from divisions of Beijing Tourism to help students prepare for these exams. Being involved with this committee is a great way to prepare for qualifying exams as well as assist fellow students with these exams.Good Luck! Boys and girls!Tourguide Exam CommitteeTian'anmen and Tian'anmen square.1.What was the layout of Tian'anmen square in the Ming and Qing?2.What important events happened on Tian'anmen Square from 1911 revolution to 1949 (the year of founding new China)?3.What was the layout of Modern Tian'anmen Square?4.What's the international status of the Square?5.How many bridges are ther over the Outer Golden River? Who used them?6.How was the name of Tian'anmen Changed in Ming and Qing?7.What is 'JInFengBanZhao'?8.Pls. describe the new National Flage Pole and Flag in front of Tian'anmen?9.Pls. describe the National Flag raising and lowering ceremony nowadays on the Tian'anmen square?10.When was the Great Hall of the People Built, Waht is the floor space of the Hall in total?11.Pls.describe the Grand Auditorium (Assembly Hall) inside the Great Hall of the People.12.Pls. describe the Banquet Hall and offices for the Standing Comittee of the National People's Congress.13.Pls. Say something about the National Museum of China. What are the main exhibits inside the Museum of Chinese History and Museum of Chinese Revolution.14.Pls. brief something on the Monument to the People's Heroes.15.Pls. let us know something about the building material of the Monument to the People's Heroes.16. Pls.describe the inscription on the south side of the Monument to the People's Heroes.17. Pls. describe the bas-relieves of the Monument to the People's Heroes.18.How large is Chairman Mao Memorial Hall and when was it built?19.Pls. describe the major structure of Chairman Mao Memorial Hall.20.Pls. say something about the South Facing Gate.21. Tell us the origin of the name of Chang'an Avenue.22.What is the 'Dragon Gate' or the 'Tiger Gate'?23.In feudal dynasties, it was said 'civil east and military west' on both sides of Tian'anmen square. Can you brief the reason.24.How many rooms were there along the 'Thousand-step Corridor' in the old days.25. Who wrote the couplets on the Gate of Great Ming in Ming Dynasty? Do you know the meaning?26. Tellus the history of Huabiao (Sculpted White Marble Columns) anddescribe the Huabiao in front of Tian'anmen?27.What kind of renovation took place on Tian'anmen Square in order to celebrate the 50th anniversary of New China?28.What's the special feature of Chairman Mao's portrait on Tian'anmen Rostrum and who was the painter of it?29.What's the main decoration inside the Tian'anmen Rostrum?30.Who wrote the plaque of Chairman Mao Memorial Hall?31.When did the National Museum of China Setup? The Palace Museum32.How many emperors run the government from the imperial palace in Ming and Qing?33.Tell us the origin of the name of the Forbidden City.34.How large is the Forbidden City in area and what is the floor space of it?35.Do you know the construction time of the Forbidden City?36.When did the Forbidden City open to public?37.How many rooms are there in the Forbidden City?38.Where did the material needed for building the Forbidden City come from?39.What is the status of the Forbidden City?40.How were the five element embodied in the layout of the Forbidden City?41.What's the regulation of passing through the Meridian Gate?42.What's the function of the Meridian Gate?43.What was the beaten out of the Meridian Gate?44.What's the origin of the name of Inner Golden Water River?45.Please describe Inner Golden Water Bridges.46.Say something about the Gate of Supreme Harmony.47.What's the function of the east and west buildings in front of the Hall of Supreme Harmony?48.Give us a brief account of the architecture of Hall of Supreme Harmony and its function.49.What is 'Jin Dian Chuan Lu'?50.What's the symbolism of the name of the Hall of Supreme Harmony?51.Give us a brief account of 'Zao Jing' of Hall of Supreme Harmony.52.Pls. Describe the emperor's throne inside the Hall of Supreme Harmony.53.What is the symbol of the Peace Elephant?54.What is 'Lu Duan'?55.What Decorations are there in front of the Hall of Supreme Harmony?56.What is 'RiGui'?57.What is "JiaLiang"?58.What's the function of the Peace Water Vats?59.What is the symbolism of the Hall of Complete Harmony?60.What's the function of the Hall of Complete Harmony?61.What's the symbolism of the name of the Hall of Preserving Harmony?62.What are the construction feature and the function of the Hall of Preserving Harmony?63.What is the Palace Examination? Where was it held?64.Where is the huge cloud and dragon carving and what's character of it?65.Try to tell us the transportation process of the huge cloud and dragon carving.66.What is the function of the Gate of Heavenly Purity?67.Where is the South Study and what's the function of it? What incident happened here in early Qing?68.Where is the Upper Study and what the function of it?69.What are the major objects inside and outside the Hall of Heavenly Purity?70.What's the symbolism of the Palace of the Heavenly Purity?71.What's the function of the Palace of the Heavenly Purity?72.What's the 'One thousand Old Men Banquet'? Who gave the four banquets respectively?73.What's the connection between the plaque of 'Be Open and Aboveboard' and the secret system of appointing the crown prince in the Qing?74.What were the suspicious cases related to the Palace of Heavenly Purity?75. Please tell us the case of 'Ren Yin' incident.76.Please tell us the 'Red Pill Case'.77.What's the symbolism of the name of the Hall of Union?78.What's the function of the Hall of Union?79.What are the decorations inside the Hall of Union and why there 25 seals inside it?80.What are the explanations of the Plaque of WuWei?81.What is the function of the Palace of Earthly Tranquility?82.Where were the court maids selected in Qing Dynasty? What was their outlet afterwards?83.Please brief the Imperial Garden of the Forbidden City?84.What are the implied meanings of the four pavilions?85.Please brief the Hall of Imperial Peace and its function.86. What's the function to DuiXiu (Accumulated Refinement ) Hill and where is it located?87.What is the symbolism of the Gate of Divine Pride (Gate of Military Prowess)?88.Please say something about Office of of Privy Council.89.What's the symbolism of the Hall of Mental Cultivation?90.What's the function of the Hall of Mental cultivation and where is it located?91.Where is the Room of Three Rare Treasures and what's the symbolism of its name?92.What's the function and location of the Palace of Collecting Excellence?93.What's the function of Hall of Ancestral Worship?94.What is the function and location of the Hall of Imperial Zenith?95.What are the Gold Chimes and the emperor's armor?96.Describe the Gold Tower for holding the fallen hair of Qian Long's mother.97.Describe the Ivory Mats.98.Describe the Jade Hill of Yu the Great harnessed the flooding river.99.What is the location and function of the ChangYin Pavilion?100. Please give the brief introduction to Emperor Qianlong's Garden.。

高职组导游英语口语测试题库(2022)

导游英语口语测试题库（80题）Dialogue 1Perform as a local guide. You are picking up a group from the UK led by Mr. Smith at the airport. You are holding a welcome sign with “Smith”and your company’s name on it. Your dialogue will include the following points:A.Greetings.B.Confirm the name and phone number with Mr. Smith to make sure you do not pick the wrong group.C.Make a brief introduction to yourself and your company.D.Inquire details concerned.E.Answer questions if there are any.Dialogue 2Perform as a tour guide. You get a last minute notice of “change of plan” which requires you to rush to the airport to meet a tour group. The tourists have been waiting for a long time when you get there and they are full of grumbles. Your dialogue will include the following points:A.Make an apology.B.Explain the reasons for being late.C.Propose some solutions.D.Ask tourists to follow you to the parking lot.E.Answer questions if there are any.Dialogue 3Perform as a local guide. Before you receive the group, you call Hilton Hotel to change your reservation for the group. But there is no room available. Make a dialogue with the receptionist. Your dialogue will include the following points:A. Introduce yourself and your group.B. Tell the receptionist that you need one more double room for two new comers.C. Ask the receptionist whether the room is available.D. Discuss with the receptionist for the solutions.E. Answer questions if there are any.Dialogue 4Perform as a local guide. After identifying your group, you find that a guest loses one piece of his luggage and looks very anxious. You try to help him get it back. Your dialogue will include the following points:A. Soothe the guest.B. Ask the guest details about the luggage: size, color, material, etc.C. Contact the concerned department of the airport.D. Tell the guest you will keep in contact with the department concerned when the guest is in your city.E. Answer questions if there are any.Dialogue 5Perform as a local guide. Now, you are taking Tom, an individual tourist from the airport to the hotel. You are talking with him. Your dialogue will include the following points:A. Introduce yourself, your travel agency and the driver.B. Give a brief introduction to the city and the hotel.C. Answer some questions asked by the tourist.Dialogue 6Perform as a tour leader. You are taking fifteen tourists to San Francisco at the airport. The flight has been delayed due to engine trouble. You contact the clerk of the airline counter. Your dialogue will include the following points:A. Tell the clerk who you are and your group number.B. Ask if new departure time is available and what’s the new check-in time.C. Tell the clerk that the group should arrive in Beijing before 6:00 p.m. for a connecting flight to San Francisco, and ask if there is another flight available.D. Give the passports and boarding cards to the clerk for the new flight.E. Answer questions if there are any.Dialogue 7Perform as a local guide. The tour leader demands to change the hotel, and declares that he has booked one nearby. Your dialogue will include the following points:A. Ask the tour leader the reasons for changing.B. Confirm with the tour leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.C. Report the case to your travel agency.D. Tell the tour leader the instruction of the travel agency.E. Answer questions if there are any.Dialogue 8Perform as a tour leader. The driver is parking the coach in the parking lot of Hilton Hotel. You and your group are still on the coach. Your dialogue will include the following points:A. Ask the tourists to stay in the coach.B. Ask the tourists for their passports.C. Ask the driver to keep the coach closed.D. Answer questions if there are any.Dialogue 9Perform as a tour leader. You have checked in for your tour group and now you have just returned to the coach. Your dialogue with the tourists will include the following points:A. Assign the room cards to the tourists. Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B. Help the tourists take their luggage out of the compartment of the coach.C. Count the tourists and tell them the elevator is on the left side of the front office.D. Tell the tourists details of the supper including time, place, and the name of the restaurant.E. Answer questions if there are any.Dialogue 10Perform as a tour leader. You approach the front office of Beijing Hotel to check in for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Check in for your tour group.C. Ask for bellman to carry the luggage and a wheelchair for a guest with a bad sprain.D. Answer questions if there are any.Dialogue 11Perform as a tour guide. You are checking in the group at the front desk. You are told that some of the twin rooms of your group have been replaced by triple rooms, for it is high season and the rooms are in short supply. When you assign the tourists to the triple rooms, they refuse to check in. Make a dialogue with relevant tourists. Your dialogue will include the following points:A. Apologize for the inconvenience and explain the reasons for the change.B. Soothe the tourists.C. Offer some solutions to the problem.D. Answer questions if there are any.Dialogue 12Perform as a tour guide. After checking-in, you are waiting in the lobby while tourists are going to their rooms. A tourist tells you he is not satisfied with the room because the bathroom is smelly. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Ask the guest about the reasons of dissatisfaction.C. Tell the guest to talk with the hotel manager and change the room if it is available.D. Answer questions if there are any.Dialogue 13Perform as a local guide. Shortly before arriving at the hotel, you are talking to the group about the facilities of the hotel and arrangement of the next day. Your dialogue with the tourists will include the following points:A.Introduce the facilities of the hotel.B.Announce the programs for the next day.C.Tell the tourists the meeting time and place for the next morning.D.Answer questions if there are any.Dialogue 14Perform as a tour leader. You turn to front desk and ask whether the WIFI service is available in the hotel. Your dialogue with the front desk staff will include the following points:A.Make sure if the WIFI service is offered free to hotel guests round the clock.B.Reconfirm the Internet access is available in the lobby and the rooms of the guests as well.C.Ask how to use the device to surf the internet.D. Answer questions if there are any.Dialogue 15Perform as a local guide. You are explaining the golden key service of the hotel to your VIP guest, Mr. Carpenter. Mr. Carpenter will celebrate his daughter’s birthday the day after tomorrow. Your dialogue will include the following points:A. Tell Mr. Carpenter that the hotel has first class golden key service.B. Make an introduction to the golden key service especially flower birthday party in the hotel to Mr. Carpenter.C. Confirm that Mr. Carpenter want to hold the birthday party in the hotel and help him to contact the relevant concierge.D. Answer questions if there are any.Dialogue 16Perform as a local guide. You verify the itinerary with Mr. Smith, the tour leader. You find that there are two more tourist attractions in his tour plan.Mr. Smith insists that the trip should be arranged according to his plan. Your dialogue will include the following points:A.Make a phone call to your travel agency to know the reason for the difference.B.Apologize to Mr. Smith for the mistake made by your agency.C.Confirm the new itinerary with the tour leader.D.Answer questions if there are any.Dialogue 17Perform as a local guide. You are discussing the itinerary with the tour leader, Mr. Smith. Because of a severe flood, the itinerary has to be adjusted and a major scenic spot has to be canceled. Your dialogue will include the following points:A. Inform Mr. Smith of the situation.B. Apologize to for the inconvenience.C. Offer an alternative program.D. Ask the tour leader to work with you to persuade tourists.E. Answer questions if there are any.Dialogue 18Perform as a local guide. You are on the way to the Forbidden City. The tourists want to know more about it. Make a dialogue with them. Your dialogue will include the following points:A. Introduce the significance of the Forbidden City.B. Introduce the main scenic spots in the Forbidden City.C. Give precautions.D. Answer relevant questions.Dialogue 19Perform as a local guide. A tourist complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites. Make a dialogue with the tourist. Your dialogue will include the following points:A.Listen and repeat the tourist’s request.B.Explain the reasons.C.Tell the tourist the tour functions according to the agreed itinerary as it is part of the contract. You are in no position to change it.D.Tell the tourist he can visit some historical sites on free day.E.Answer questions if there are any.Dialogue 20Perform as an operator in the travel agency. You are talking about the itinerary with an individual tourist. Your dialogue will include the following points:A.Ask for the tourist’s expectation of the tour in the city and then repeat the expectation.B.Introduce some famous spots in the city.C. Give some suggestions about the tour arrangement.D. Answer questions if there are any.Dialogue 21Perform as a local guide. Explain schedule of the next day to your group at the end of the dinner. Your dialogue will include the following points:A. Tell the tourists the itinerary of the next day.B. Tell the tourists the time of morning call.C. Tell the tourists the departure time of the next day.D. Tell the tourists to go to bed early this evening and be on time the next morning.E. Answer questions if there are any.Dialogue 22Perform as a tour leader. You are calling Guangzhou Hotel for the first time to reserve meal for your tour group. Your dialogue with the receptionist will include the following points:A. Tell the receptionist who you are.B. Give detailed information of your tour group.C. Ask for a special food arrangement for some vegetarians and some local special dishes for the other guests.D.Answer questions if there are any.Dialogue 23Perform as a local guide. It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell you that they are Buddhist vegetarians and ask you to arrange another meal for them. They tell you they mentioned this when they signed up for the tour. Your dialogue with the tourists will include the following points:A. Tell the tourists that you will confirm it with the travel agency.B. Apologize for the mistake.C. Offer solutions.D. Answer questions if there are any.Dialogue 24Perform as a tour guide. You take the tourists to the restaurant for lunch. Two of them are not satisfied with the restaurant and want to change to another one. Your dialogue with theses tourists will include the following points:A.Show your agreement or disagreement.B.Provide some reasons for your agreement or disagreement.C.Offer some suggestions to the tourists.D.Answer questions if there are any.Dialogue 25Perform as a tour guide. One of the tourists wants to know something about Chinese cuisine. Your dialogue with the tourist will include the following points:A. Briefly introduce Chinese cuisine, including four regional cuisines.B. Introduce the local cuisine including some local special dishes.C. Recommend some restaurants.D. Answer questions if there are any.Dialogue 26Perform as a tour guide. You are on the way to Confucius Temple. The guests are very interested in it. Make a dialogue with him. Your dialogue will include the following points:A. Introduce the importance of Confucius in Chinese history.B. Give a brief introduction to the temple.C. Answer questions if there are any.Dialogue 27Perform as a tour guide. The tourist is interested in Chinese paper-cut and wants to buy some pieces as a souvenir. Your dialogue with the tourist will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer questions if there are any.Dialogue 28Perform as a local guide in Chengdu. Your guests want to taste some local snacks and ask for your advice. Make a dialogue with them. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to have the genuine snacks in the city.C. Answer questions if there are any.Dialogue 29Perform as a local guide. One of your tourists is interested in Kun Opera and wants to know something more about it. Make a dialogue with the tourist. Your dialogue will include the following points:A. Upon the request of the tourist, briefly introduce Kun Opera.B. Show willingness to arrange the performance tickets for the guests.C. Answer some questions asked by the tourists.Dialogue 30Perform as a local guide. Your group is on the way to Humble Administrator’s Garden. The tourists seem to be quite interested in the classical gardens of Suzhou. Make a dialogue with the tourists. Your dialogue will include the following points:A.Briefly introduce the classical gardens of Suzhou.B. Introduce some representative gardens of Suzhou.C. Answer some questions asked by the tourists.Dialogue 31Perform as a local guide. You are on the way to a scenic spot with a group. Today tourists will attend the Water-splashing Festival of Dai People. They seem to be quite interested in it. Make a dialogue with the tourists. Your dialogue will include the following points:A. Introduce the Dai People.B. Introduce the traditional Water-splashing Festival.C. Give precautions.D. Answer some questions asked by the tourists.Dialogue 32Perform as a local guide. You are on the way to the next scenic spot, and it will take you 3 hours by coach. In order to enliven the atmosphere, you would like to organize some games. You turn to Mr. Smith, the tour leader, for help. Your dialogue will include the following points:A. Explain to Mr. Smith the purpose of the games.B. Clarify the rules.C. Invite him to join in the game.D. Award a prize to the winner.E. Answer questions if there are any.Dialogue 33Perform as a local guide. A member of an inbound group asks to cancel his journey for an emergency at home. Your dialogue will include the following points:A. Ask for the reasons for cancellation.B. Soothe the tourist.C. Tell him he can talk to his travel agent about travel insurance claims and the possibility of a refund on any unused portions.D. Tell him the agency may offer help for his leaving but all expenses incurred are to be covered by himself.E. Answer questions if there are any.Dialogue 34Perform as a local guide. As scheduled, the group will visit the Great Wall this morning. But it rains heavily and it’s very dangerous for theguests to go visiting. You are talking with the tour leader. Your dialogue will include the following points:A. Analyze the danger of going on the tour in such a heavy rain.B. Give explanations.C. Offer solutions.D. Answer questions if there are any.Dialogue 35Perform as a tour guide. An old couple in the group request to stay out of the mountain-climbing program. Your dialogue will include the following points:A.Get to know the reasons and show your understanding.B.Give them some precautions, and grant their request.C.Let them know the meeting time and place; make sure they have got your phone number in case they need your help.D.Answer questions if there are any.Dialogue 36Perform as a tour guide. Some young tourists request that they go swimming in a nearby beach. Make a dialogue with them. Your dialogue will include the following points:A. Tell them open waters that are not intended for swimmer are dangerous for swimming.B. Forbid any swimming without permission.C. Tell them they can use the swimming pool in the hotel.E.Answer questions if there are any.Dialogue 37Perform as a tour guide. You are taking a group to the seashore. Make sightseeing precautions before the group begins the tour. Your dialogue will include the following points:A. Remind the tourists to take care of their personal belongings.B. Make some recommendations on the programs offered on the seashore.C. Forbid any swimming without permission.D. Tell the group the meeting time and place.E. Answer questions if there are any.Dialogue 38Perform as a local guide. An Australian tourist wants to buy a silk carpet but unfortunately it is currently out of stock. She asks you to assist in the purchase and arrange for the shipment when it is available. Make a dialogue with the tourist. Your dialogue will include the following points:A. Suggest that the tourist have direct contact with the shop manager.B. Suggest the tourist discuss with the manager the details of the price, payment, shipment and delivery on line when the carpet is available.C. Tell tourist online transaction is more convenient.D. Exchange e-mail addresses with the tourist, in case there are any complications that require further communication.E. Answer questions if there are any.Dialogue 39Perform as a tour guide. Tomorrow is the birthday of a tourist. You are calling the housekeeping department of Beijing Hotel. Your dialogue will include the following points:A. Tell the housekeeping who you are.B. Tell the housekeeping to do a turn-down service for Ms. Li in Room 606 because tomorrow is her birthday.C. Request a small cake and some roses to be sent to her room while the tour group is out. You would like to have the cake put on the table and the flowers put in a vase.D. Answer questions if there are any.Dialogue 40Perform as a tour guide. According to the plan, your group will see a show tonight, but one of your tourists says he is too tired and if possible, he would like to see it tomorrow evening, but group tickets for the show cannot be canceled or rescheduled. Your dialogue with the tourist will include the following points:A. Tell the tourist the request cannot be granted and express your apology.B. Clearly explain the situation and give your suggestion.C. Hope to get your tourist’s understanding.D. Answer questions if there are any.Dialogue 41Perform as a tour guide. Today is a free day, and one of your tourists wants you to go shopping with her. But you have already had an appointment. Your dialogue with the tourist will include the following parts:A.Explain the reasons why you cannot go with her.B.Introduce some local products and write down the name of the stores.C.Remind her of coming back earlier.D.Answer questions if there are any.Dialogue 42Perform as a local guide. According to the itinerary, the tourists will do some shopping in the pedestrian street after they visit the scenic spots tomorrow. However, a couple wants to see pandas in the zoo in the morning and visit the local museum in the afternoon. They want you to arrange it. Your dialogue will include the following points:A. Give the reasons why you can’t arrange it.B. Suggest them stay with the group and introduce the charming attractions arranged.C. Comfort them in an appropriate way.D. Answer questions if there are any.Dialogue 43Perform as a tour leader. Some tourists would like to watch the performance of Impressions of the West Lake in the evening. Your dialogue will include the following points:A. Tell the tourists that they should pay for the performance by themselves.B. Suggest that they go there by taxi. It is about half an hour to drive from the hotel to the West Lake.C. Suggest that they use Didi Car-hailing app to rent a car.D. Remind them of coming back earlier.E. Answer questions if there are any.Dialogue 44Perform as a tour guide. A tourist named Tom complains to you that his shower doesn’t work. Your dialogue will include the following points:A. Apologize to Tom for the inconvenience.B. Ask him the detailed information and then repeat what he says.C. Offer solutions.D. Answer questions if there are any.Dialogue 45Perform as a tour guide. A tourist is grumbling at the dirty bowl and the delayed service of the restaurant. Make a dialogue with the tourist. Your dialogue will include the following points:A. Apologize.B. Give explanations.C. Offer solutions.D. Answer questions if there are any.Dialogue 46Perform as a local guide. On the way to a scenic spot, the coach suddenly breaks down. And the driver tells you that there is a mechanic failure. Make a dialogue with Mr. Smith, the tour leader. Your dialogue will include the following points:A. Apologize to him for the inconvenience.B. Tell him that it’s a minor problem and can be fixed in about half an hour.C. Organize some activities while they are waiting.D. Answer questions if there are any.Dialogue 47Perform as a local guide. Some Irish tourists are interested in Chinese tea and they ask you to make some recommendations. Your dialogue will include the following points:A. Briefly introduce Chinese teas.B. Upon request, tell them the difference between black tea and dark tea.C. Make some recommendations.D. Answer questions if there are any.Dialogue 48Perform as a local guide. You are heading for a scenic spot with the group. However, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. Make a dialogue with the tour leader, Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.C. Make a good arrangement for the two guests.D. Answer questions if there are any.Dialogue 49Perform as a local guide. Some foreign tourists are interested in Chinese square dance. They want to know more about it. Your dialogue will include the following points:A. Briefly introduce Chinese square dance.B. Tell them they may have a close look at square dance on the square near the hotel during 6p.m. to 8p.m..C. Answer questions if there are any.Dialogue 50Perform as a tour leader. You are on the flight to Paris with your group. One of your tourists is not feeling well. You turn on the seat light for help. Your dialogue with the cabin attendant will include the following points:A. Tell the cabin attendant what happens.B. Ask if the tourists could stretch out on those empty seats.C. Ask for a pillow, a blanket and some medicine of airsickness as well as a doctor for the tourist.D. Answer questions if there are any.Dialogue 51Perform as a tour guide. A tourist in a group wants to move to another room. He cannot sleep well because his roommate snores all night. Makea dialogue with the tourist. Your dialogue will include the following points:A. Tell him you will ask whether someone in the group can exchange rooms with you.B. Tell him if it doesn’t work, you will ask the receptionist to confirm the available room.C. Tell the tourist that he has to pay the extra fee for the new room, and the previously arranged room cannot be refunded.D. Answer questions if there are any.Dialogue 52Perform as the local guide. The tour leader tells you that some guests vomit severely. Make a dialogue with the tour leader. Your dialogue will include the following points:A. Inquire the details.B. Suggest that they may be suffering from food poisoning.C. Offer solutions.D. Answer questions if there are any.Dialogue 53Perform as a local guide. A tourist from New Zealand wants to buy a silk carpet but he thinks it is too expensive. He is asking for your advice. Your dialogue will include the following points:A. Inquire details of the carpet.B. Tell him he can bargain with the shopkeeper and give some tips on bargain.C. Tell him to buy things which he will not regret for.D. Answer questions if there are any.Dialogue 54Perform as a local guide. It is summer. Some American tourists find many Chinese hold parasols in the street. They think it is interesting and talk with you. Your dialogue will include the following points:A. Offer possible explanations.B. Tell them according to Chinese aesthetics being white is the first criterion of beauty.C. Answer questions if there are any.Dialogue 55Perform as a tour guide. A foreign religious tour group wishes to go to church during the weekend. Make a dialogue with the tourists. Your dialogue will include the following points:A. Tell them that you will get permission from the administrations of religious affairs and public security organs first.B. Reply to them your positive confirmation.C. Tell them some dos and don’ts in religious places.D. Answer questions if there are any.Dialogue 56Perform as a tour guide. In the end of lunch, two tourists ask you about when and where to go shopping. Make a dialogue with the tourists. Your dialogue will include the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them there are different ways of payment and the most popular one is Alipay.C. Introduce some souvenir shops inside and outside the hotel.D. Give some precautions.E. Answer questions if there are any.Dialogue 57Perform as a tour guide. A tourist complains that the hotel has charged 20 dollars for just one overcoat while the price for an overcoat in the laundry list is only 10 dollars. Make a dialogue with the tourist. Your dialogue will include the following points:A. Comfort the tourist.B. Ask the tourist how long the laundry service takes.C. Explain the charge of express laundry service to the tourist.D. Answer questions if there are any.Dialogue 58Perform as a local guide. A tourist asks you to help pass a parcel on to a friend. Make a dialogue with the tourist. Your dialogue will include the following points:A. Tell the tourist you are willing to offer help but there are better ways.B. Tell the tourist Express Mail Service is convenient and safe.C. Tell the tourist the price of EMS is reasonable.D. Ask the tourist whether he needs EMS.E. Answer questions if there are any.Dialogue 59Perform as a local guide. An American tourist in your group is a pious Christian. He hands out copies of Bible and other religious souvenirs to the local people. Make a dialogue with the tourist. Your dialogue will include the following points:A. Show your respect to his religious belief.B. Share China’s religious policy with him and tell him he cannot do so in China.C. Answer questions if there are any.Dialogue 60Perform as a local guide. One of your guests tells you angrily that his diamond necklace is lost in the room. Your dialogue will include the following points:A. Soothe the guest.B. Inquire details of the case.C. Offer solutions.D. Tell the tourist the hotel regulations of the valuables again.E. Answer questions if there are any.Dialogue 61Perform as a tour leader. Your group has arrived at the airport but the local guide fails to show up. You make a phone call to the local guide and are told that the guide is stuck in a traffic jam and will arrive at the airport in 15 minutes. Make a dialogue with the tourists. Your dialogue will include the following points:A. Tell tourists what happens.。

导游英语口语测试题库题中文

导游英语口语测试题库（108题）对话1作为一名当地导游小李，你在史密斯先生的带领下从美国接你的旅游团。

你拿着一块写着“史密斯”和公司名称的欢迎牌。

你的对话将包括以下几点：a.问候b.询问是否是史密斯先生带的团c.询问相关细节对话2作为一名中国国际旅行社的导游，你将会见一位来自美国的布莱克先生。

你的对话将包括以下几点：a.确认客人身份b.介绍你自己c.介绍贵公司d.确认行李对话3.作为一名当地导游与陪同人员讨论明天早上的叫醒时间，并请他通知游客。

在确认时间以后，打电话给客房部让他们提供叫醒服务。

你的对话将包括以下几点：a.相互问候b.确认叫醒时间c.请陪同人员通知游客d.打电话给客房部让他们提供叫醒服务对话4作为一名当地导游，你要带着汤姆，一个从机场到酒店的客人。

当你正在和他交谈的时候，旅游车马上就要出发了。

你的对话将包括以下几点：a.在去酒店额路上，介绍你自己和旅游车b.回答客人提出的问题c.对酒店做大概的介绍对话5作为导游介绍北京，在去酒店的路上，一些客人会问你一些问题。

你的对话将包括以下几点：a.介绍人口、地区、气候等b.回答至少三个客人提出的问题对话6假设你是一名导游，在确认你的旅行团后，你发现其中一名客人丢了一件行李，看起来很着急。

你试着帮他找回来。

你的对话将包括以下几点：a.安抚旅客b.询问行李的详细信息：尺寸、颜色。

材料等c.尝试联系机场有关部门对话7作为一名导游，你要去机场接一群来自美国的客人，你会遇见你的老朋友史密斯先生，他是这个旅游团的领导。

你的对话将包括以下几点：a.问候老朋友b.确认旅游团人员的详细信息c.检查所有客人及其行李是否存在对话8旅游团的领队要求换一家更好地酒店，并宣称他已经在附近预定了一家新酒店。

作为当地导游和他进行对话。

你的对话将包括以下几点：a.确定改变的原因b.与领队确认，超出预定价格和取消预订的费用由旅客自行承担对话9有位旅客对中国剪纸很感兴趣，想买一些作为纪念品。

导游英语口语测试题库

导游英语口语测试题库（60题）Dialogue 1Perform as a tour guide to discuss the itinerary with a tourist who wants to pay a visit to Shanghai Museum which is not included in the itinerary. Your dialogue will include the following parts:A. Try to persuade the tourist to stay with the group.B. Failing to persuade the tourist, you give some suggestions .C. Tell the tourist some precautions.Dialogue 2As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue 3Act as a tour guide to introduce Shanghai City on the way to the hotel, some guests ask you some questions. Your dialogue will include the following points:A. Introduce the population, the area, climate etc..B. Answer at least three questions asked by the guests.Dialogue 4The tourist is interested in Chinese Traditional Architecture and wants to know more. You are the tour guide and introduce Chinese Traditional Architecture to the guest. Your dialogue will include the following points:A. Introduce the Timber-frame Structure in Chinese Architecture.B. The typical characteristics of Chinese Traditional Architecture.C. Answer the relevant questions.Dialogue 5As a tour guide, you are at the airport to meet a group from America. You meet your old friend, Mr. Smith who is the tour leader of the group. Your dialogue will include the following points:A. Greet old friend.B. Confirm detailed information about the group.C. Check the presence of all the guests and their luggage.Dialogue 6The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue 7A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue 8Miss Smith, the tour leader of your group, comes to discuss the itinerary for the stay in the city. Your dialogue will include the following points:A. Introduce some famous spots on the itinerary.B. Give some advice on sightseeing.Dialogue 9As a tour guide, your guests want to know something about Chinese cuisine. Your dialogue will include the following points:A. Introduce some classical Chinese cuisine.B. Introduce some local special dishes.C. Recommend some restaurants.Dialogue 10As a local guide, some guests want to know something about Chinese tea. Your dialogue will include the following points:A. Introduce some representative classifications of Chinese tea.B. Recommend some tea to their taste.Dialogue 11As a local guide, your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to find the genuine snacks.Dialogue 12As a local guide, you are on the way to the scenic spot with your group. The guests are interested in Chinese philosophy. Your dialogue will include the following points:A. Introduce representative categories of Chinese philosophy.B. Introduce Theory of Yin and Yang.As scheduled, the group will visit the Bund this morning. But typhoon storm is coming and it’s very dangerous for the guests. As a local guide, you want to cancel the arrangement and go to consult with the tour leader. Your dialogue will include the following points:A. Analyze the danger of going on the tour in such heavy rain.B. Apologize.C. Give explanations.D. Offer solutions.Dialogue 14It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue 15As a local guide, you are on the way to scenic spot with a group. Today you will attend the Nadam Festival of Mongolians. The tourists seem to be quite interested in it. Your dialogue will include the following points:A. Introduce the Mongolian.B. Introduce the Nadam Festival.Dialogue 16A tourist from the UK in Mr. Zhang’s group wants to buy a jade carving in a designated store for tourists, but he notices a flaw in the carving and it is the only one left in the store. The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK. Act as Mr. Zhang to make a dialogue with the guest. Your dialogue will include the following points:A. Refuse first.B. If it is hard to refuse, report to the superior for instructions.C. Get enough money from the tourist for purchasing and shipping.Dialogue 17As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the characteristics of Suzhou Gardens.B. Introduce some representative Gardens in Suzhou.C. Answer any questions asked by the tourists.Perform as a tour leader to call Shanghai Hotel for the first time to reserve meal for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Give detailed information of your tour group.C. Ask for a special food arrangement for some vegetarians.Dialogue 19Act as the local guide to call Summer Hotel to change your reservation for your tour group. But there is no room available. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Tell the receptionist you would like one more double room for two new guests.C. Tell the receptionist to let you know as soon as possible if there are rooms available.Dialogue 20Tourists are very interested in Taoism, Your dialogue will include the following points:A. Introduce Taoism.B. Introduce Lao Zi.C. Answer some questions about TaoismDialogue 21Act as a local guide to explain laundry service for your tour group. Your dialogue will include the following points:A. Tell the tourists the hotel has laundry service.B. Tell the tourists how to get this service.C. Tell the tourists they should pay laundry service by themselves.Dialogue 22Tourists are very interested in traditional Chinese medicine, Your dialogue will include the following points.A. Introduce traditional Chinese medicine.B. Introduce acupuncture.C. Answer some related questions.Dialogue 23In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them your tour is a no-shopping tour.C. Introduce some souvenir shops inside and outside the hotel.Suppose you are a tour leader. You and your tour group are on the way back to the hotel by coach. It’s the last day of your itinerary. Your dialogue will include the following points:A. Tell the tourists that it’s the last day of the visit.B. Remind the tourists to pack up this evening and go to bed early.C. Tell the tourists the leaving time of the coach.Dialogue 25Suppose you are a tour leader. Some tourists are talking about the death of Louis Cha, they want you to tell more about this celebrated martial arts novelist. Your dialogue will include the following points:A. Introduce the life of Louis Cha.B. Introduce one of your favorite martial arts.Dialogue 26Suppose you are a tour leader. You check out for your tour group in the front office at 7:00 am. You ask whether the hotel could take care of the 20 pieces of luggage of your tour group and you will come back to take them at about 4:00 pm. Your dialogue will include the following points:A. Identify yourself.B. Check out for your tour group.C. Deposit the 20 pieces of luggage.D. Come back to the hotel at 4:00 pm.Dialogue 27Several outbound tourists request that they stay behind to prolong their tour while the group has finished its scheduled itinerary and is going to leave China. Perform as the tour guide to make a dialogue with the following points:A. Make sure that the tourists’ visas are valid after the intended tour.B. Help them with their flight and hotel.C. The tourists should pay for the expenses.Dialogue 28The tourist in Room 556 is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room- maid. He insists that he has pushed the key of “Do not disturb”. Act as a local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask the reason for anger.B. Tell him to make sure the “Do not disturb” light is OK or not.C. Offer the solutions.A tourist in room 203 complains that she has lost her mobile phone in her room. Act as a local guide to make a dialogue with her including the following points:A. Confirm the details.B. Confirm the brand and the type of the mobile.C. Turn to the manager for help.D. Tell the tourist the result.Dialogue 30As a local guide, you are giving the on-the-way tour guide presentation on your way to Suzhou with the group you have just picked up. Your dialogue will include the following points:A. Pay more attention to the working procedures.B. General introduction to Suzhou.C. Answer any questions asked by the tourists.Dialogue 31As a local guide, you are on your way to Hangzhou with the group you have just picked up. A tourist named Mary asks you some detailed information about the West Lake when you are giving the on-the-way tour guide presentation. Your dialogue will include the following points:A. General introduction to Hangzhou.B. Detailed information about the West Lake.Dialogue 32Suppose you are the local guide, Xiao Zhang, according to the itinerary, after their visit to the places of interests tomorrow, the tourists will do some shopping in the pedestrian street. However, a couple suggest that they want to see pandas in the zoo in the morning and do some shopping in the afternoon. They want you to arrange it. Your dialogue will include the following points:A. Give the tourists an answer and explain why.B. Comfort the couple in an appropriate way.Dialogue 33As a local guide, you find that there are two more tourist attractions in the escort, Mr. Smith’s tour plan. When you check the itinerary with him, Mr. Smith insists that the trip should be arranged according to his plan. Your dialogue will include the following points:A. Apologize to Mr. Smith for the mistake.B. Find out how the mistake comes about.C. Offer the possible solutions as well as the compensations.A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites. Act as the local guide to make a dialogue with the guest. Your dialogue will include the following points:A. Apologize.B. Explain the reasons.C. Offer some historical sites.Dialogue 35As a local guide, you are on the way to a four-hour-ride scenic spot with the tour group. In order to enliven the atmosphere, you would like to organize some games. You turn to Mr. Smith, the tour escort, for help. Your dialogue will include the following points:A. Explain to Mr. Smith the purpose of the games.B. Clarify the rules.C. Award a prize to the winner.Dialogue 36Act as the tour guide of a group to go through the check-in formalities in the hotel. You are told that some of their twin rooms have been replaced by triple rooms, for it is high season and hotel rooms are in short supply, but the tourists assigned to triple rooms refuse to check in. Make a dialogue with relevant persons for the situation including the following points:A. Explain the reason for being replaced.B. Soothe the tourists.C. Solutions.Dialogue 37As a local guide, Mr. Zhang, you are heading for a scenic spot with the group, however, you find that two members are not present when you do the nose count. Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort Mr. Smith. Your dialogue will include the following points:A. Ask him if he has already known it.B. Reach an agreement with him about how to deal with the two tourists.Dialogue 38As a local guide, Xiao Zhang, you are discussing the itinerary with the tour escort Mr. Smith. Because of a one-hundred-year big flood, the itinerary has to be adjusted and one of the major spots has to be canceled. Your dialogue will include the following points:A. Apologize to Mr. Smith for the inconvenience.B. Explain the cause to him.C. Offer the possible solutions as well as the compensations.Dialogue 39A tourist named Tom complains to you that his shower doesn’t work. Act as the tour guide and make a dialogue with the guest. Your dialogue will include the following points:A. Apologize to Tom for the inconvenience.B. Ask him the detailed information.C. Offer the solutions.Dialogue 40A tourist in his group wants to move to another room because he cannot get much sleep while his roommate snores all night. Act as the local guide to make a dialogue with the national guide and the tourist. Your dialogue will include the following points:A. Ask the tour leader to help him exchange rooms with someone else in the group.B. If it doesn’t work, confirm the available room.C. Tell the tourist to pay the extra fee, and the previously arranged room cannot be refunded.Dialogue 41A local guide is taking a tour group on the tour of the Yu Garden. Your dialogue will include the following points:A. Briefly introduce the Yu Garden .B. Introduce the story of the Jade exquisite.C. Introduce something about the Gardening technique.D. Answer any questions by the tourists.Dialogue 42Some young tourists request that they should go swimming in a nearby beach. Act as a tour guide to make a dialogue with them. Your dialogue will include the following points:A. Patiently tell them open waters that are not intended for swimmer are dangerous for swimming.B. Take them to a swimming pool.C. Give them safety precautions.Dialogue 43Act as a tour guide showing a group of foreigners around the Jade Buddha Temple. Your dialogue will include the following points:A. Introduce the history of the Jade Buddha Temple.B. Introduce classical buildings in the temple.C. Introduce the two jade Buddhas.D. Answer any questions asked by the tourists.Dialogue 44A tour guide is telling a foreign group of the story about the Happy Fish Pavilion, some tourists are very interested in Taoism in China. Your dialogue will include the following points:A. Question about Zhuangzi.B. A brief introduction to Taoism.C. Explain the tenet of Wu Wei ( 无为）.Dialogue 45A tour guide is showing a group of foreign tourist around the Ancient Culture Street. The tourists show special interest in some souvenirs. Your dialogue will include the following points:A. Brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B. Brief introduction to the Chinese fans.Dialogue 46Act as a local guide to take a tour group on the way to the scenic spot during the spring festival. The tourists are interested in Chinese cultures such as Wushu, the spring festival. Your dialogue will include the following points:A. Brief introduction to Wushu, such as Taijiquan.B. Brief introduction to the customs of the spring festival.Dialogue 47A tour group is now on the way to the airport. Perform as the tour guide to bid a farewell to the tour group. Your dialogue will include the following points:A. Review the whole tour process and thank for the guests’ cooperation .B. Ask the tourists for some advice .C. Make an apology to anything unsatisfied during the trip.D. Send the best wishes.Dialogue 48As a tour guide, when you notice a tourist look terribly weak at the breakfast time, you show concern for him and offer help. Your dialogue will include the following points:A. Show your concern.B. Ask if the guest need seeing a doctor.C. Give suggestions.Dialogue 49The tour leader tells the local guide that some guests vomit severely. Suppose you are the local guide, deal with it by making a dialogue with the tour leader. Your dialogue will include the following points:A. Inquire the details.B. Suggest that they may be suffering from food poisoning.C. Ask the guests to drink plenty of water.D. Call the ambulance.Dialogue 50After a day’s visit, one of your guests wants to go out by himself. Suppose you are the tour guide, make a dialogue with him. Your dialogue will include the following points:A. Satisfy the requirement if it does not affect the whole plan of the group.B. Remind the guest to take the name card of the hotel and not to stay out too late.C. Ask the guest to be careful.Dialogue 51Suppose you are the tour guide and you find one of your foreign tourists is bargaining at a roadside stand over some “antiques” . You go forward and have a conversation with the guest. Your dialogue will include the following points:A. Persuade the guest not to buy antiques at the roadside stand.B. Offer some shops for authentic antiques with invoice.C. Introduce the customs rules regarding the antiques.Dialogue 52Suppose you are the tour guide, one inbound tourist wants to know more about Chinese food. You make general introduction and answer the questions. Your dialogue will include the following points:A. Introduce the eight major cuisines in China.B. Introduce some famous dishes.Dialogue 53One tourist is interested in Kunqu Opera and asks you to make a brief introduction to it. He also asks you to book a ticket for the performance. Your dialogue will include the following points:A. Introduce the main features of Kunqu Opera.B. Clarify the details of ticket for the performance.Dialogue 54While having dinner, one tourist is interested in the naming of the dish Dongpo pork and asks you for the related cultural information. Your dialogue will include the following points:A. Introduce the raw material, the cooking methods of the dish.B. Describe the background of this dish.Dialogue 55Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the noisy room facing the street. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Give the reasons.C. Promise to negotiate with the hotel manager.D. Agree to change the room if there are any rooms available.Dialogue 56Suppose you are the tour guide, in a free afternoon ,one guest wants to go to the Shanghai Museum and asks you for information. Your dialogue will include the following points:A. Introduce the Shanghai Museum.B. Give directions.C. Remind the guest to be careful and not to come back too late.Dialogue 57Suppose you are the tour guide, the guest complains that Shanghai cuisine is too sweet and oily. Your dialogue will include the following points:A. Apologize.B. Give explanations.C. Offer solutions.Dialogue 58The tourist is interested in Chinese porcelains and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese porcelains to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese porcelains.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue 59You have a family to guide who have visited the Yugarden Shanghai museum and the Bund already. Now they will have one day free for tomorrow. Please design them an itinerary and describe the features of the route. Your dialogue will include the following points:A. Ask the tourists what they like.B. Design them an itinerary.C. Describe the features of the route.Dialogue 60Act as a tour guide showing a group of foreigners around the Shanghai Museum. The tourists are very interested in the Chinese bronze arts. Your dialogue will include the following points:A. Introduce the history and features of the Chinese bronze ware.B. Introduce different types of the Chinese bronze ware.C. Answer any questions asked by the tourists.。

英语导游口试题(原)

4. What would you do when the tour leader asked you to add on a new program like Xintiandi?
1. Explain the importance of keeping the agreed schedule 2. Grant the special request on the condition that the tour leader and guests agree 3. The expenses incurred are on the guests. 4. Keep a record with the signature of the tour leader and the national guide. 5. Arrange for the new program
Questions and Answers on Normal Services of Tour Guides and on Ways of Solving Special Problems
1. How would you respond to the incident that your guest and you have arrived at the airport but the local guide is not there meeting you?
8. How would you respond to the architects who would like an add-on visit to Zhujiajiao for its traditional architecture?
1） If it is a group request, we should consider whether it is reasonable and possible. If so, we should get the agreement and signature of the group leader, national guide and all the members of the group, report it to the travel agency if necessary, inform the guests that the extra expenses incurred are on themselves. After that, arrange for the activity. 2) If it the request is put forward by individual guest, it should be decided according to schedule and situation. Suppose the request can be satisfied, try to help buy tickets, arrange for taxies and inform the points for attention. We usually do not escort the guests to the scenic spot.

2019 年全国职业院校技能大赛导游服务赛项(高职组)导游英语口语测试题库

导游英语口语测试题库Dialogue1As a local guide,you are picking up a group from the UK led by Mr.Grant at the airport.You are holding a welcome sign with“Grant”and your company’s name on it.Your dialogue will include the following points:A.Greetings.B.Ask if the group is led by Mr.Grant.C.Make a brief introduction to yourself and your company.D.Inquire details concerned.Dialogue2Perform as the tour guide to get a last minute notice of “change of plan”which requires you to rush to the airport to meet a tour group.The tourists have been waiting for a long time when you get there and they are full of grumbles.Please make a dialogue with them to deal with the complaints.Your dialogue will include the following points:A.Make an apology.B.Explain the reasons for being late.C.Give some solutions.Dialogue3Perform as a local guide.Before you receive the group, you call Hilton Hotel to change your reservation for the group.But there is no room available.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Introduce yourself and your group.B.Tell the receptionist that you need one more double room for two new comers.C.Ask the receptionist whether the room is available.D.Discuss with the receptionist for the solutions.Dialogue4Suppose you are a tour guide,after identifying your group,you find that a guest lost one piece of his luggage and looks very anxious.You try to help him get it back. Your dialogue with the guest will include the following points:A.Soothe the guest.B.Ask for the details about the luggage:size,color, material,etc..C.Contact the concerned department of the airport.Dialogue5Act as a local guide.Now,you are taking Tom,an individual guest from the airport to the hotel.You are talking with him when the coach is about to start.Your dialogue will include the following points:A.Introduce yourself,your travel agency and the driver.B.Give a brief introduction to the city and the hotel.C.Answer some questions asked by the guest.Dialogue6Act as a tour leader.You are taking fifteen tourists to San Francisco at the airport.The flight has been delayed due to engine trouble.You contact the clerk of the airline counter with the following points:A.Tell the clerk who you are and your group number.B.Ask if new departure time available and what’s the new check-in time.C.Tell the clerk that the group should arrive in Beijing before6:00p.m.for a connecting flight to San Francisco, and ask if there is another flight available.D.Give the passports and boarding cards to the clerk for the new flight.Dialogue7The tour leader demands to change the hotel,and declares that he has booked one nearby.Perform as a local guide to make a dialogue with the tour leader.Your dialogue will include the following points:A.Make sure the reasons for changing.B.Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.Dialogue8Suppose you are a tour leader.The driver is parking the coach in the parking lot of Hilton Hotel.You and your tour group are still on the bus.Your dialogue will include the following points:A.Ask the group to stay in the coach.B.Ask the tourists for their passports.C.Ask the driver to keep the coach closed.Dialogue9Suppose you are a tour leader.You have checked in for your tour group and now you have just returned to the coach.Your dialogue with the tourists will include the following points:A.Assign the room cards to the tourists.Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B.Help the tourists take their luggage out of the compartment of the coach.C.Count the tourists and tell them the elevator is on the left side of the front office.D.Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.Dialogue10Suppose you are a tour leader.You approach the front office of Beijing Hotel to check in for your tour group. Your dialogue will include the following points:A.Tell the receptionist who you are.B.Check in for your tour group.C.Ask for bellman to carry the luggage and a wheelchair for a guest with a bad sprain.Dialogue11Act as the tour guide and go through the check-in formalities in the hotel.You are told that some of the twin rooms of your group have been replaced by triple rooms,for it is high season and the rooms in the hotel are in short supply.When you assign the tourists to the triple rooms,they refuse to check in.Make a dialogue with relevant persons.Your dialogue will include the following points:A.Explain the reasons for being replaced.B.Soothe the tourists.C.Offer some solutions to the problem.Dialogue12Suppose you are the tour guide and you are leading the guest to his room.But the guest is not satisfied with the room because it is facing to the west and the windowcannot be opened.Your dialogue will include the following points:A.Apologize for the inconvenience.B.Ask the guest for the reasons of dissatisfaction.C.Promise to talk with the hotel manager and change the room if it is available.Dialogue13Perform as a local guide.After arriving at the hotel with your group,you need to advise the necessary information and answer some questions of the tourists.Your dialogue with the tourists will include the following points:A.Introduce the facilities of the hotel.B.Announce the programs for the next day.C.Tell the tourists the meeting point and the meeting time for the next morning.Dialogue14Perform as a tour leader.You turn to front desk and ask whether the WIFI service is available in the hotel.Your dialogue with the front desk staff will include the following points:A.Make sure if the WIFI service is offered free to hotel guests around the clock.B.Reconfirm the Internet access is available in the lobby and the rooms of the guests as well.C.Ask how to use the device to surf the internet.Dialogue15Act as a local guide.You are explaining the golden key service of the hotel to your VIP guest,Mr.Carpenter,a general manager of an international company.Mr. Carpenter will celebrate his daughter’s birthday the day after tomorrow.Your dialogue will include the following points:A.Tell Mr.Carpenter that the hotel has first class golden key service.B.Make an introduction to the golden key service especially flower birthday party in the hotel to Mr. Carpenter.C.Confirm that Mr.Carpenter want to hold the birthday party in the hotel and help him to contact the relevant concierge.Dialogue16Perform as a local tour guide to verify the itinerary with Mr.Smith,the tour leader after assigning the rooms.You find that there are two more tourist attractions in his tour plan.Mr.Smith insists that the trip should be arranged according to his plan.Your dialogue will include the following points:A.Apologize to Mr.Smith for the mistake.B.Reconfirm the itinerary with the travel agency and find out the reason for the mistake.C.Offer the possible solutions as well as the compensations.Dialogue17As a local guide,you are discussing the itinerary with the tour escort,Mr.Smith.Because of a one-hundred-year big flood,the itinerary has to be adjusted and one of the major spots has to be canceled.Your dialogue will include the following points:A.Apologize to Mr.Smith for the inconvenience.rm him of the situation.C.Offer the possible solutions as well as the compensations.Dialogue18As a local guide,you are on the way to the Forbidden City.The tourists want to know more about it.Make a dialogue with them.Your dialogue will include the following points:A.Introduce the significance of the Forbidden City.B.Introduce the main scenic spots in the Forbidden City.C.Answer relevant questions.D.Give safe precautions.Dialogue19A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites.Act as a local guide to make a dialogue with the guest.Your dialogue will include the following points:A.Apologize.B.Explain the reasons.C.Offer some historical sites after receiving the approval of the travel agency.Dialogue20As the operator in the travel agency,you are talking about the itinerary with an individual guest.Your dialogue will include the following points:A.Ask for the guest’s expectation of the tour in the city.B.Introduce some famous spots in the city.C.Give some suggestions about the tour arrangement.Dialogue21Perform as a tour guide.Explain schedule of tomorrow to your tour group at the end of the dinner.Your dialogue will include the following points:A.Tell the tourists the itinerary of tomorrow.B.Tell the tourists the departure time and return time.C.Tell the tourists the time of morning call.D.Tell the tourists to go to bed early this evening and be on time tomorrow morning.Dialogue22Perform as a tour leader to call Guangzhou Hotel for the first time to reserve meal for your tour group.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Tell the receptionist who you are.B.Give detailed information of your tour group.C.Ask for a special food arrangement for some vegetarians and some local special dishes for the other guests.Dialogue23It is the first meal time.When eight dishes with a soup as stipulated in the contract are served,two tourists tell Mr. Wang,the local guide,that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour.Act as Mr.Wang to make a dialogue with them. Your dialogue will include the following points:A.Tell the tourists that you will confirm it with the travel agency.B.Apologize for the mistake.C.Offer solutions.Dialogue24Perform as a tour guide and take your tourists to the restaurant for lunch.Two of them are not satisfied with the restaurant and want to change to another one.Your dialogue with this tourist will include the following points:A.Show your agreement or disagreement.B.Provide some reasons for your agreement or disagreement.C.Offer some suggestions to the tourists.Dialogue25One of your guests wants to know something about Chinese cuisine.Act as a tour guide and make a dialogue with him.Your dialogue will include the following points:A.Introduce some classical Chinese cuisine.B.Introduce some local special dishes.C.Recommend some restaurants.Dialogue26As a tour guide,you are on the way to Confucius Temple. The guests are very interested in it.Make a dialogue with him.Your dialogue will include the following points: A.Introduce the importance of Confucius in Chinese history.B.Give a brief introduction to the temple.C.Answer some relevant questions.Dialogue27The tourist is interested in Chinese paper-cut and wants to buy some pieces as a souvenir.As a tour guide,please introduce Chinese paper-cut to the guest.Your dialogue will include the following points:A.Introduce the history and main features of Chinese paper-cut.B.Recommend some souvenir shops.C.Answer the relevant questions.Dialogue28Perform as a local guide in Chongqing.Your guests want to taste some local snacks and ask for your advice.Makea dialogue with them.Your dialogue will include the following points:A.Introduce some representative local snacks.B.Recommend the guests where to have the genuine snacks in the city.Dialogue29As a local guide,one of your tourists seem to be quite interested in Huangmei Opera and wants to know something more about it.Make a dialogue with the tourist.Your dialogue will include the following points:A.Introduce the characteristics of Huangmei Opera.B.Answer some questions asked by the tourists.C.Show willingness to arrange the performance tickets for the guests.Dialogue30As a local guide,you are on the way to visit Fujian Tulou. The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the characteristics of Fujian Tulou.B.Introduce some representative Tulou buildings in Fujian.C.Answer some questions asked by the tourists.Dialogue31As a local guide,you are on the way to a scenic spot with a group.Today you will attend the Water-splashing Festival of Dai People.The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the Dai People.B.Introduce the traditional Water-splashing Festival.C.Answer some questions asked by the tourists.Dialogue32As a local guide,you are on the way to a four-hour-ride scenic spot with the tour group.In order to enliven the atmosphere,you would like to organize some games. You turn to Mr.Smith,the tour escort,for help.Your dialogue will include the following points:A.Explain to Mr.Smith the purpose of the games.B.Clarify the rules.C.Invite him to join in the game.D.Award a prize to the winner.Dialogue33A member of an inbound group asks to cancel his journey for an emergency at home.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask for the reasons for cancellation.B.Soothe the tourist.C.Tell him how to deal with relevant fees.D.Offer help for his leaving.Dialogue34As scheduled,the group will visit the Great Wall this morning.But it rains heavily and it’s very dangerous for the guests to go visiting.As a local guide,you want to cancel the arrangement and go to consult with the tour leader.Your dialogue will include the following points: A.Analyze the danger of going on the tour in such a heavy rain.B.Apologize.C.Give explanations.D.Offer solutions.Dialogue35Suppose you are the tour guide,an old couple request to stay out of the mountain-climbing program.Your dialogue will include the following points:A.Get to know the reasons and show your understanding.B.Give them some precautions,and grant their request.C.Make clear the meeting place,time,the bus number, your phone number,etc..Dialogue36Some young tourists request that they go swimming in a nearby beach.Act as a tour guide to make a dialogue with them.Your dialogue will include the following points:A.Tell them open waters that are not intended for swimmer are dangerous for swimming.B.Forbid any swimming without permission.C.Take them to a swimming pool in the hotel.D.Give them safety precautions.Dialogue37Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before the group begins the tour.Make a dialogue with the tourists.Your dialogue will include the following points:A.Remind the tourists of things to take with them.B.Give advice about how to relax and enjoy themselves on the seashore.C.Forbid any swimming without permission.D.Tell the group the time of gathering.Dialogue38A tourist from the UK in Mr.Zhang’s group wants to buy a jade carving in a designated store for tourists,but he notices a flaw in the carving and it is the only one left in the store.The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK.Act as Mr.Zhang to make a dialogue with the guest.Your dialogue will include the following points:A.Refuse first.B.Report to the superior for instructions if it is hard to refuse.C.Ask the tourist to pay all the expenses for purchasing and shipping.Dialogue39Act as the tour guide to call the housekeeping department of Beijing Hotel.Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A.Tell the housekeeping who you are.B.Tell the housekeeping to do a turn-down service for Ms.Li in Room606because tomorrow is her birthday.C.Request a small cake and some roses to be sent to her room while the tour group is out.You would like to have the cake put on the table and the flowers put in a vase.Dialogue40Perform as a tour guide.According to the plan,your group will see a show tonight,but one of your touristssays he is too tired and if possible,he would like to see it tomorrow evening,but group tickets for the show cannot be canceled or be rescheduled.Your dialogue with the tourist will include the following points:A.Express your apology.B.Clearly explain the situation and give your suggestion.C.Hope to get your tourist’s understanding.Dialogue41Perform as a tour guide.Today is a free day,and one of your tourists wants you to go shopping with her.But you have already had an appointment.Your dialogue with the tourist will include the following parts:A.Explain the reasons why you cannot go with her.B.Introduce some local products and write down the name of the stores.C.Remind her of coming back earlier.Dialogue42Suppose you are the local guide.According to the itinerary,the tourists will do some shopping in the pedestrian street after they visit the scenic spotstomorrow.However,a couple wants to see pandas in the zoo in the morning and do some shopping in the afternoon.They want you to arrange it.Your dialogue will include the following points:A.Give the reasons why you can’t arrange it.B.Introduce the charming attractions arranged.fort them in an appropriate way.Dialogue43Suppose you are a tour leader.Some tourists would like to watch the performance of Impressions of the West Lake in the evening.Your dialogue will include the following points:A.Tell these tourists that they should pay for the performance by themselves.B.Suggest that they should go there by taxi.It is about half an hour to drive from the hotel to the West Lake.C.Suggest that they use Didi Car-hailing app to rent a car and go back to the hotel after the performance.Dialogue44A tourist named Tom complains to you that his shower doesn’t work.Act as the tour guide and make a dialogue with the guest.Your dialogue will include the following points:A.Apologize to Tom for the inconvenience.B.Ask him the detailed information.C.Offer solutions.Dialogue45Perform as a tour guide.A tourist is grumbling at the dirty bowl and the delayed service of the restaurant. Make a dialogue with the tourist.Your dialogue will include the following points:A.Apologize.B.Give explanations.C.Offer solutions.Dialogue46Act as a local guide.The coach suddenly stops on the way to a scenic spot,and the driver tells you that there is a mechanic failure.After getting to know what happened,you have a conversation with Mr.Smith,the tour escort. Your dialogue will include the following points:A.Apologize to him for the inconvenience.B.Tell him that it’s a minor problem and can be fixed in about half an hour.anize some activities while they are waiting.Dialogue47Perform as a tour leader.While on your way to a scenic spot,your group is stuck in a traffic jam.You are discussing with your coach driver about how to deal with such a problem.Your dialogue with the driver will include the following points:A.Ask the coach driver the cause of the traffic congestion.B.Ask if the passengers can get off the coach and walk to the next scenic spot instead.C.Discuss whether to have any change to the group’s travel schedule.D.Soothe the tourists.Dialogue48As a local guide,you are heading for a scenic spot with the group.However,you find that two members are not present when you do the nose count.Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort,Mr.Smith. Your dialogue will include the following points:A.Ask him if he has already known it.B.Reach an agreement with him about how to deal with the two tourists.C.Make a good arrangement for the two guests.Dialogue49As the local guide,you are on the way to the Summer Palace when a tourist suddenly faints and falls to the floor.After briefly checking the tourist,you have a conversation with Mr.Smith,the tour escort.Your dialogue will include the following points:A.Tell him the symptoms are quite like those of a heart attack.B.Tell him that you have to stop the coach and call an ambulance.C.Ask him to give you a hand to comfort the group.Dialogue50As a tour leader,you are on the flight to Paris with your group.One of your tourists is not feeling well.You turn on the seat light for help from the cabin attendant.Your dialogue will include the following points:A.Tell the cabin attendant that the tourist seems airsick.B.Ask if the tourists could stretch out on those empty seats.C.Ask for a pillow,a blanket and some medicine of airsickness as well as a doctor for the tourist.Dialogue51A tourist in a group wants to move to another room.He cannot sleep well because of his roommate snores all night.Act as the local guide to make a dialogue with the tourist.Your dialogue will include the following points: A.Promise to help him exchange rooms with someone else in the group.B.Tell him if it doesn’t work,you will ask the receptionist to confirm the available room.C.Tell the tourist that he has to pay the extra fee for the new room,and the previously arranged room cannot be refunded.Dialogue52The tour leader tells the local guide that some guests vomit severely.Suppose you are the local guide,deal with it by making a dialogue with the tour leader.Your dialogue will include the following points:A.Inquire the details.B.Suggest that they may be suffering from food poisoning.C.Offer solutions.Dialogue53An American tourist loses his papers while the group is doing sightseeing.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Offer the solutions to the tourist for the loss.B.Ask for photos for a new passport.C.Tell the tourist to declare the loss.D.Tell the tourist he should cover the extra expense himself.Dialogue54Act as a local guide.You receive a call from a tourist who gets a serious headache and a sore throat after registration.You rush to his room and make a dialogue with him with the following points:A.Inquire about the symptom.B.Help him to get some medicine at the clinic in the hotel.C.Tell him to pay the medical expenses himself.D.Persuade him to stay in the hotel,and arrange the meal for him.Dialogue55A foreign religious tour group wishes to go to church during the weekend.Act as the tour guide to make a dialogue with the tourists.Your dialogue will include the following points:A.Tell them that you will get permission from the administrations of religious affairs and public security organs first.B.Reply to them your positive confirmation.C.Tell them not to hand out any religious publicity and not to preach.Dialogue56In the end of lunch,two tourists ask the tour guide about when and where to go shopping.Act as the tour guide and make a dialogue with them including the following points:A.Tell the tourists this afternoon is free time for them.B.Tell them your tour is a no-shopping tour.C.Introduce some souvenir shops inside and outside the hotel.Dialogue57One tourist complains that the hotel has charged20 dollars for just one overcoat.The price for an overcoat in the laundry list is only10dollars.Your dialogue will include the following points:fort the tourist and ask for the reason.B.Ask the tourist how long the laundry service takes.C.Explain the charge of express laundry service to the tourist.Dialogue58The tourist in Room221is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room maid.He insists that he has pushed the key of“Do not disturb”.Act as a local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask the reason for anger.B.Tell him to make sure the“Do not disturb”light is OK or not.C.Offer the solutions.Dialogue59Suppose you are the local guide and you accompany one of your tourists to the hospital.You tell the doctor the symptoms of the tourist.Your dialogue will include the following points:A.Describe the symptoms of the tourist.B.Ask the doctor whether the tourist can continue the following sightseeing activities or not.C.Inquire details concerned.Dialogue60Suppose you are the local guide and one of your guests tells you angrily that his diamond necklace is lost in the room.Your dialogue will include the following points:A.Soothe the guest.B.Inquire the details,including the color,the size of the diamond necklace,etc..C.Offer solutions.D.Tell the tourist the hotel regulations of the valuables again.Dialogue61A tourist lost his passport,and the group is going to travel by plane.Perform as the tour guide to make a dialogue with the tourist.Your dialogue will include the following points:A.Confirm when and where the tourist lost his passport.B.Offer some solutions to the problem.Dialogue62Act as a tour leader.You are taking the guest in Paris, the local guide says that you have to cancel the visit to Notre Dame de Paris(巴黎圣母院)because of the fire damage yesterday.You talk with each other with the following points:A.The local guide expresses his regret for the cancellation.B.The local guide asks if it is possible to see the film The Hunchback of Notre Dame(电影《巴黎圣母院》，又称《钟楼怪人》)instead of on-site visit.C.You ask the local guide to introduce the history and characteristics of this Gothic church on the way to the cinema.D.You promise to soothe the tourists.Dialogue63Suppose you are the tour guide,two foreign tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of thetour group.Your dialogue will include the following points:A.Figure out the identities of the guests’friends.B.Tell them that you’ll have to get the permission of the tour leader and other tourists first.C.Tell them to get their friends’ID Cards and travel fee ready.Dialogue64Suppose you are the tour guide,in a free afternoon,one guest wants to go to a museum and asks you for information.Your dialogue will include the following points:A.Introduce the museum.B.Give directions.C.Remind the guest to be careful and not to come back too late.Dialogue65A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room.Act as the tour guide to make a dialogue.Your dialogue will include the following points:A.Confirm whether the hotel offers the room service or not.B.After making sure the possibility,tell the tourists that they should pay for the room service by themselves.Dialogue66A tour guide is showing a group of foreign tourists around the Ancient Culture Street.The tourists show special interest in some souvenirs.Your dialogue will include the following points:A.Give a brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B.Give a brief introduction to the Chinese fans.C.Answer some questions asked by the tourists.Dialogue67Act as a local guide.You are taking a tour group on the way to the scenic spot during the spring festival.The tourists are interested in Chinese cultures such as Wushu,。

英语导游口试-导游应变能力

Questions and Answers on Ways of Solving Special Problems1.What should the tour guides do when they discovered that an old man ismissing while the group is sightseeing in a tourist resort?1)In this case, the tour guides should first try to find out when and where he was missingand then the national guide and the tour escort should look for him separately, while the rest of the group should follow the local guide to proceed with the tour.2)If they failed to find him, they should apply to the nearby police station and themanagement of the tourist resort for help.3)In the meantime, they should call up the hotel to find out if the man has been back there.4)If not, they should phone to report the case to the local travel service and …5)They should be prepared to deal with possible problems arising from the event.6)Finally, they should write out a report on the event.2.What should the tour guide do if someone in the group is suspected ofsuffering from an infectious disease?1)In this case, the tour guide must first try to find out the details of the patient’s condition.2)And then, he should report the case to the local travel service and then to the quarantineand epidemic prevention departments.3)If they consider it necessary to do epidemiological examination, the tour guide should talkover the matter with the tour leader and persuade the patient to have his health checked and his blood serum tested.4)If the patient is proved to be infected with contagious disease, he must be isolated fortreatment or other measures will be taken according to the requirements of the departments concerned.5)If the patient is a foreigner, he would be required to leave the country ahead of schedule,in this case, the tour guide must help him with the exit formalities.6)After the event, the tour guide should submit a written report to departments concerned,stating clear the details of the case and measures taken.3.What should the tour guide do in case a tourist in the group suddenly had aheart attack?1)If the tourist is surely suffering from heart attack, the tour guide should immediately helphim lie down on his back with his head cushioned to rise a bit, and ask his family member to feed him with the first-aid medicine he has brought with him so that his condition may improve.2)Then, the tour guide should call an ambulance to help or take the patient to the nearbyhospital for treatment.3)In the meantime, he should ask the local travel service to send someone to help.4)When rescue treatment is in process, the local guide should ask the patient’s familymember to stay in the hospital.5)While the patient is staying in the hospital, the local guide should often come to visit. Ifthe patient is a member of a foreign group, he should help him with such things asseparating his visa from the group’s collective visa, going through the formalities for leaving the hospital after his recovery and booking his home-bound transport ticket etc.6)Also, he must make good arrangements for sightseeing for the rest of the group.4.What must the tour guide do if, by any chance, the tourists were robbedwhen they were on their own?In this case, the tour guide must do the following things:1)To dial 110 immediately to report the case to the police, stating clearly the facts of thecase, including when, where and how the robbery was, the features and appearance of the robbers, the names of the tourists and the tourist group, and the distinctive marks of the robbed articles.2)To report the case to the local travel service for directions.3)To pacify the tourists to proceed with the tour.4)To write out a report, stating clearly the nature of the case, emergency measures taken andthe opinions and demands of the victims.5)To assist departments concerned to deal with problems arising from the event.5.What preparations should the tour guide take when the group has justchecked in at the hotel in order that, in case of fire, the tourists may quickly escape with their life?In order that, in case of fire, the tourists may quickly escape from danger, …1)The tour guide must try and get to know beforehand the route of fire escape and locationsof the fire exit and emergency staircase.2)He should bear in mind the fire emergency telephone number and keep ready at hand theroom numbers of the tour escort and all other tourist of the group.6.Supposing the hotel suddenly caught fire and the fire scene is 2 stories belowthe floor where a tourist group is staying. In these circumstances, how should the tour guide of the group direct the tourists to save themselves?At this critical moment, the tour guide must keep calm to make a sober judgment of the situation. The basic point of first importance is that, in case of fire, people must not try to escape by taking elevator and in no case should they leap down from high up the building.1)If people caught fire on their clothes, they can roll on the floor or slap their bodies withheavy clothing to put out the fire.2)When people must pass through dense smoke areas, they must wrap their bodies andcover their mouths and noses with wet clothes and creep forward along the walls.3)If the room door is blocked by fire and people can not run away, they must stop up thechinks of the door with wet soaked clothes or beddings and splash water to lower the temperature.4)At the same time, they must wave colorful clothes out of the window to call for help.7.What should the tour guide do if, by any chance, the tourists are poisoned byfood?In case the tourists suffer from food poisoning…1)The tour guide should tell the tourists to drink plenty of water and try to make them vomitso as to eliminate the toxins from their intestines.2)Then, he must take them immediately to the hospital for emergency treatment and ask thedoctor for a medical certificate.3)In the meantime, he should report the case to the local travel service to fix responsibilityon the restaurant.8.The tourists of a group requested some time before meal that theWestern-food meal reserved for them should be changed to a Chinese-food meal. What should the local guide do in answer to their request？1)If their request (for substitution of Chinese food for Western food) was made 3 hoursbefore the meal, the local guide should approach the restaurant and try to meet their requirement as far as possible.2)If they asked for the change just before the meal, the local guide usually could refuse butmust tell them why it could not be changed.3)If they still insisted in making the change, the local guide could suggest that they orderthe meal themselves at their own expense.4)Their request for additional dishes and beverage (in excess of the set price) could begranted provided they agreed to cover the extra charge.9.The local guide of a group just got to know, when he was going through thecheck-in formalities in the hotel, that some of the double rooms they reserved for the group had been replaced by triple rooms. How could you solve this problem if you were the local guide of the group?1)Lodging the tourists in triple rooms falls short of the requirements provided in the tourcontracts, so, if I were the local guide of the group, I must undertake the responsibility of changing them back to double rooms.2)First, I would talk up the matter with the hotel management and request that they shouldtry their best to spare enough double rooms for the group. If they were not able to help, I would try other hotels nearby.3)If all my efforts resulted in failure, I must take an apology to the tourists to seek theirunderstanding, and promise them a suitable payment to make up the difference between the double and triple rooms so as to persuade them to make do with the triple rooms.4)For further compensation and apology, I could order a better meal for them or give themsome souvenirs, and I should take care of them more attentively so that they would find satisfaction in being cordially treated.10.A foreign tourist requested that the tour guide should buy something for himand have it shipped to his country. What is the proper way for the tour guide to deal with this request?In dealing with this kind of request from tourists…1)The tour guide should first try to find an excuse to refuse tactfully.2)If it is hard to refuse at the insistent requests of the tourist, he should report the matter tohis superior and ask for instructions.3)Then, he must get enough money from the tourist for purchase and shipping. Whenshipment is made, he should mail the original copies of the consignment bill and the receipt of purchase to the tourist while keeping the duplicates for future reference.11.What can the tour guide do to prevent the tourists getting sick?To ensure that the tourists will not get sick, the following precautions are necessary:1)When planning the sightseeing program for the group, the age physical constitutions ofthe majority of the group members must be taken into account and margins of time must be left for relaxation as well as for sightseeing.2)Sometimes, the tour guide’s advice against drinking the unboiled tap water in the hotelrooms and buying food from street peddlers is necessary.3)In changeable weather, the tour guide should often announce weather forecasts for thenext day so that the tourists may choose to dress themselves accordingly or bring an umbrella with them in a rainy day. At dry season, drinking more water and eating more fruit are also advisable.12.A tourist group scheduled to arrive this morning is reported to be delayed tilltomorrow before dinner and so the time of its stay in the local city will be shortened by one and a half days. What should the local guide do to cope with the change?1)In this case, the local guide must, first of all, notify people concerned to cancel the earlierarrangements of meals and hotel accommodations for today and …2)Reconfirm the reservations of meals and hotel accommodations for tomorrow and thetransport tickets for the next destination.3)The sightseeing program for the group must also be altered accordingly. While the touristresorts of less importance can be skipped over, those of major importance must be retained.4)If time is too short, priority must be given to the tourist resorts that are typical of the localfeatures.13.Sometimes a travel service would have no alternative but put a tourist groupon an extra flight to leave ahead of schedule because there is a shortage of space on the regular flight. Under these circumstances, how can the local guide manage to get understandings from the tourists?1)In these circumstances, the local guide should first talk over the matter with the nationalguide and the tour escort and try to get cooperation and support from them.2)In the meantime, he should find out the persons of great influence in the group and try totalk them into consent.3)Then, he should honestly announce the real situation to the tourists and sincerelyapologize for the change so as to ask for their forgiveness and understandings.4)For further apologies, a substantial compensation could be made if necessary.5)Besides, the local guide must make full use of the time to fulfill schedule sightseeingprogram.14.As the road to the tourist resort is impassable, a tourist group has to cancelits one-day tour to the place and this has made the tourists feel quite unhappy.How can the local guide solve this problem?1)The local guide must arrange another activity as a substitute.2)He should try his best to arouse people’s interest in the new arrangement with hiseloquent and interesting speech.3)He should ask the national guide to report the matter to the tour organizer travel servicefor a final decision.15.Supposing that, when you get to the train station, the tourist group you are tomeet has been waiting there for a long time; the tourists are very unhappy about waiting and the tour escort also blame you for being late. What would you do in this case if you were the local guide of the group?1)In this case, I must make an apology to the tour escort, the national guide and all thetourists for my coming late.2)I must tell them the true reason why I was delayed and assure them of my sincerity to doa good job for the group.3)To make amends for my error, I should make full use of the time to fulfill the sightseeingprogram so as to get understandings from the tourists.4)And, if necessary, I should give them a substantial compensation.16.A tourist in the group told you that he didn’t want to share a room withothers and asked for a separate room for his own. How would you solve the problem?1)In this case I must first try to find out why the tourist made the request. If the reason isthat the two room-mates were not getting along well because of their differences in opinions or in habits and customs, I would ask the tour escort to mediate between them or try to help them exchange rooms with somebody else in the group.2)If the tour escort failed to settle the problem, I can ask for an extra single room from thehotel provided it’s available. But, I must make it clear to that tourist beforehand that he should pay for it because the general rule is that the person who asks for should pay.17.What must the tour guide do in case the group has failed to catch the flight?In case the group had lost the flight, the tour guide must do the following:1)He must report the matter immediately to the leaders of his travel service to ask for help.2)He must consult the airline and try to arrange another flight for the group to leave at anearliest possible time.3)He must have the meals, hotel accommodations and sightseeing well arranged for thetourists while they are detained so as to relieve them from anxiety.4)Then, he must inform the travel service in the next destination city so that they may alterthe tour program for the group accordingly.5)And, of course, he must make an apology to the tourists for the mishap.6)Finally, he must write out a report to find out the cause of the event and to ascertain wherethe responsibility lies so that the wrong-doer should answer for the losses incurred.18.What should the local guide do if a Chinese American lost his passport whilethe group is sightseeing in Guangzhou?In this case, the local guide must help him apply for a new American passport and a new visa to China. The expense incurred from this must be borne by the person concerned.1)To help him apply for a new American passport, the local guide must first get a certificateof loss from the local travel service and ask the tourist to get his photos ready for use.2)With the certificate of loss from the travel service, the tourist must personally report thecase to (the Foreigners’Exit and Entry Affairs Management Department of) the Guangzhou Public Security Bureau and ask for an official certificate of loss.3)With the certificate of loss from the Guangzhou Public Security Bureau, the tourist shouldgo to the American Consulate in Guangzhou to apply for a new American passport.4)Then, with the new passport, he should go to the Guangzhou Public Security Bureauagain to apply for a new visa to China.19.What should the local guide do if an American Chinese lost his passport whilethe group is sightseeing in Guangzhou?In this case, the local guide must help him apply for a new Chinese passport and a new visa to the United States.1)To apply for a new Chinese passport, the tourist must first get his photos ready for use.2)And the local guide must get a certificate of loss from his travel service.3)With the certificate of loss from the travel service, the tourist must go personally to thePublic Security Bureau of Guangdong Province to report the loss and apply for a new Chinese passport.4)Then, with the new passport, the tourist should apply to the American Consulate inGuangzhou for an entry visa to the United States.20.A native Chinese in a tourist group lost his identity card and the group isgoing to travel by plane. What should the tour guide do to deal with the case?1)The tour guide should first ask the local travel service to write out a letter of certificationto prove the loss.2)With the letter of certification written by the local travel service, the tourist mustpersonally report the case to the local public security bureau.3)The local public security bureau will verify the case and issue a certificate to prove hisidentity.4)If he failed to get the certificate from the public security bureau, the tour guide shouldarrange for him to travel by other means of transport. The travel fares should be paid by the said tourist and final accounts will be settled after the tour according to the stipulations of the tour contract.21.When a foreign tourist group arrived in the airport in China, a tourist in thegroup discovered that his luggage was missing. What should the local guide do to help him?1)In this case, the local guide should take the tourist to the Lost Luggage RegistrationOffice of the airport to report and register the loss.2)While the group is visiting the local city, the local guide should often telephone theairport to inquire about the result of their search for the luggage.3)When the luggage is not found for the moment, the local guide should help the tourist tobuy his daily necessities.4)If eventually they give it up for lost, the local guide should help the tourist to claimcompensation from the airline.22.What should the tour guide do if the tourists are greatly discontented withthe meals they’ve been served during their stay in a city?1)The tour guide should earnestly listen to and note down the opinions and complaints ofthe tourists.2)And report the matter to the local travel service and the hotel or restaurants so that theywould make improvement or take possible remedial measures to apologize to the tourists.3)Also, he should make a study of people’s likes and dislikes in food and, before the groupleaves, inform the travel service in the next city about what’s happened in the group so that they could have the group’s meals purposely prepared in advance.23.What should the national guide do to take care of the tourists who are liableto carsickness, airsickness or seasickness?1)To take good care of the tourists who are liable to carsickness, airsickness or seasickness,the national guide should warn them not to eat too much before travelling. He should remind them to take a right dose of carsickness preventive, but must warn them of the contraindications of the drug because many carsickness preventives are harmful to health, especially for glaucoma sufferers.2)When assigning seats on the bus or plane, those at less shaky positions should be reservedfor them.3)When the group is travelling long distance by plane or train, the national guide should askthe attendants to help look after them.24.What should the tour guide do if a tourist in the group fainted away forheatstroke?1)If someone fainted away for heatstroke, the tour guide should help him lie down on hisback at a cool and shady place and unbutton his collar and loosen his waist-belt.2)Then, he should feed him some salted drinks and heatstroke preventive if they areavailable. If the patient has a fever, he should wipe his body with alcohol or cold water so as to disperse the excessive heat from his body.3)When the patient’s condition has improved, he can just let him sit or lie down to rest for awhile.4)But, if his condition is still serious, he must take him to the hospital for further treatment.25.What should the tour guide advise the tourists to do in order that they wouldbe safe from harm of attack while they are staying in the hotel?To ensure that the tourists are safe from harm or attack while they are staying in the hotel, thetour guide should advise the tourists…1)That they must lodge their valuables in the safes of the hotel instead of carrying them ontheir persons or just leaving them about in the hotel rooms.2)And that they should always leave their doors fastened when going in or out of theirrooms and must not allow strangers or people who claim to be hotel workers(say, repairmen) to come into their rooms, especially at night.In addition, the tour guide should advise the tourists against changing their money with private money-changers so that they should not be fooled and cheated by evil people.26.A local guide followed the original schedule and got to the airport in time tomeet the group. However, when the plane came in, the group didn’t turn up.What should he do now?1)He should immediately try to get in touch with people in his office to find out the reason.2)If the group is delayed for only a short time, he should keep on waiting in the airport.3)If it is delayed for a long time, he must work out a new sightseeing program for the groupaccording to arrangements of departments concerned.27.A local guide had taken over a group at the airport but, when they arrived atthe hotel, he discovered that he had taken a wrong group. What should he do now to solve the problem?1)He should first seek the cause of the mistake and …2)Try to find out where the group is and by whom it was taken away by mistake so that hemay get in touch with it without delay.3)If the group was taken by one of his colleagues and they all act as a local guide, theyusually need not change their groups back to each other. But if any of them is at once the local guide and national guide, they must change their groups back to each other, even though they come from the same company.4)Then, he should honestly explain the whole thing to the tourists and sincerely apologizefor the mistake.28.When a group had finished its scheduled itinerary and was going to leaveChina, several tourists in the group requested that they would stay behind to proceed with the tour. What should the national guide do to help them?1)The national guide should ask the tour organizer travel service for instruction and thengive them necessary assistance. He should get a letter of certification from the local travel service, have their passports and the collective vise of the group ready and then take them to the local public security bureau to separate their visas from the collective one and extend their individual visas so that they could stay longer in China. He should also help them reserve hotel accommodations and transport tickets. All the expenses incurred from these must be covered by the tourists themselves.2)If the tourists need continuous guide service and other services, the national guide shouldhelp them conclude a new contract with the travel service.29.Supposing the tour bus of a group was turned over and three people wereseriously injured and several were slightly wounded. What would you do in this case if you were the tour guide of the group?1)At this critical moment of life and death, I must lose no time in arranging first-aidtreatment for the wounded.2)I must keep the accident scene intact and call departments concerned for help.3)At the same time, I should report the accident to the local travel service and …4)Try to placate the tourists of the group.5)Finally, I should write out a report about the accident.30.What should the tour guide do in order to guard against traffic accidentsduring the tour?In order to avoid the traffic accidents, the tour guide should do as follows:1)Before setting out to meet the group, the tour guide should ask the driver to check andmake sure the bus in good condition or request that the bus be changed if any breakdown has not been fixed.2)When the tour guide is planning the sightseeing program, he must leave adequate marginsof time to allow traffic jams and other possible delays so that the driver should not be pressed to drive over speed limit to hurry on with the journey.3)When driving in bad weather or on rough or heavily trafficked roads, the tour guideshould warn the driver not to drive rashly.4)When occasion requires, the tour guide should advise the driver against allowing otherdrivers to drive this bus and …5)When the driver is at work, stop him from having alcoholic drinks.31.What must the tour guide do in order that the tourists should not be poisonedby food?To guard against the accident of food-poisoning,1)The tour guide must reserve meals for the group in the restaurants that are designated fortourist group and …2)Warn the tourists not to buy any food from street peddlers.3)If the food served in the restaurant is found turning bad or unclean, the tour guide mustask to change it without delay.32.What should the tour guide do if a tourist from Taiwan reported that hisTravel Permit for Taiwan Compatriot was nowhere to be found?In this case, the tour guide should have a letter of certification written by the local travel service to prove the loss and ask the tourist to have his photo taken. With the letter written by the local travel service and the identity certificate and photos of the tourist, the tour guide should take him to report the loss to the local security bureau at the municipal level, which will verify his identity and give him a provisional Entry and Exit Permit that is valid just on one occasion.33.What should the national guide do if someone in the group failed to get hisluggage back from the luggage conveyer belt in the airport?1)The national guide should take the tourist to the Lost and Found Office of the airport toregister the loss. The tourist must produce his air-ticket and luggage claim and fill out a Lost Luggage Registration Form.2)Then, the national guide should report the matter to the local travel service leadership sothat they may contact the airport, the airline and the travel service in the preceding city for help.34.What can the tour guide do if a couple of husband and wife in the groupasked to have their meal in their hotel room?1)In this case the tour guide can ask the tour escort to help persuade them to have their mealwith the group.2)If they still insist in having their meal in their room, the tour guide can tell them that theycan order a room service with the hotel restaurant at their own expense and that the service charge they have paid for the tour is not to be refunded.35.What should the tour guide do if someone in the group intends to give up thesightseeing tour and stay behind in the hotel for a rest because he is not feeling well?When someone in the group is sick and is not able to join the group for sightseeing,1)The tour guide should let him stay behind in the hotel for a rest. He should not urge himto join the group for sightseeing.2)He should reserve a lunch for him in the hotel restaurant or arrange a room service forhim if necessary.3)He should tell the tourist the way of getting in touch with the doctor in the hotel and …4)Ask the hotel house-keeper to help take care of him.5)When back from sightseeing, the tour guide should go to see him and inquire after hishealth so as to show concern for him.36.What should the tour guide do if a foreign tourist in the group insists that, fora certain reason, he must stop travelling and leave China for home ahead ofschedule?1)Usually such request of the tourists should be granted, but the unused part of the servicecharge included in the travel fare will not be refunded or will be partly refunded according to the stipulations of the tourist agreement. The tour guide must immediately report the matter to people concerned in the local travel service, who will consult the domestic tour organizer travel service.2)With the consent of the domestic tour organizer service, the tour guide should help thetourist with such things as separating his visa from the group’s collective visa, booking his home-bound transport ticket and going through other formalities for leaving the group.All the expense incurred from these must be borne by the tourist himself.37.While a group was sightseeing, a photography-lover in the group said that hedidn’t want to join and keep moving on with the group. How would you respond if you were the local guide of the group?。

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