前台接待常用英语
酒店宾馆前台接待常用英语
hotelenglishpart 1 greetings问候2. good morning/afternoon/evening, sir/madam. what can i do for you?先生/女士，你好！请问我能为您做点什么？3. my name is ..., is there anything else i can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.if you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.have you make a reservation ?\have you booked the room?\are you the vip? 请问有预订吗？\请问你是会员吗？6.what kind of room would you like ?请问您需要什么类型的房间。
7.sorry ,i don’t quite understand .对不起，我不是很明白。
8.i’m afraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.it’s the hot /peak/busy season ,you know ?这是酒店业的旺季。
10.excuse me ,how do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.we can only keep your table /room till …我们能保留您的房间直到...12.let me show you to your room ,this way please .让我带您到房间，这边请。
_______________________________________________________________________________ part 2 helping to check-in帮助入住1.please have a seat for a while, i’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。
酒店前台接待日常英语口语(Hotel_English)
-----------Hotel EnglishMarch2012Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please?欢迎光临山西国贸大饭店。
我是...，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
---------------------------------------------------------精品文档-----------5.Have you make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗？\请问你是会员吗？6.What kind of room would you like ?请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand .对不起，我不是很明白。
8.I’m afraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ?这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please .让我带您到房间，这边请。
前台英语100句
前台接待英语100句RECEPTIONR: RECEPTIONIST G: GUEST R: Good morning, Sir. Welcome to our hotel. Do you have reservation? 早上好,先生.欢迎光临我们酒店.请问您有预定吗?G: Yes, I have already booked the room from the booking center.是的,我已经通过订房中心订了房间.R: Would you please show me your passport?请您出示您的护照.G: OK, This is my passport and visa.好的,这是我的护照和签证.R: How many nights do you plan to stay with us?您打算在这住几天?G: Just one night, thank you就一个晚上.谢谢..R: How would you like to pay for your deposit, by credit card or in cash? 请问您怎样付押金呢?现金还是信用卡?G: Oh, by credit card, here you are.信用卡,这是我的卡.R: Excuse me, Sir, would you mind a smoking room?先生,您介意吸烟房吗?G: Non-smoking, please!请给我一个不吸烟房间,谢谢.R: All right, this is your room key, your room number is 936, on the non-smoking floor, enjoy your staying with us!好的,先生.这是您的房卡.您的房号是936,在不吸烟楼层,希望您入住愉快.G: Thank you very much!非常感谢.R: Would you tell me the spelling?您能告诉我名字的拼写吗?R: Sorry, sir. The lady you are looking for is not staying in our hotel. But there is a reservation for her. Would you like leave a message, and we will tell her when she checks in.对不起,先生,您要找的女士现在还没有入住我们酒店.但是她已经预定了房间.您需要给她留一个留言吗?我们可以在她入住的时候告诉她.R: I’ll make sure that Mr. Alan gets the message.我保证ALAN先生一定会收到留言.R: May I know your name, madam? I’ll make a call and tell him you are here.我能知道您的名字吗?女士,我打个电话告诉他您在这.R: Sorry to have kept you waiting, Mr. Lee said that he would be here assoon as possible. Would you like to have a seat in the sofa over there, madam?女士,抱歉让您久等了.李先生说他马上下来,您能在那边沙发上先坐一下吗?R: Just a moment, please. Let me check if there is a room available.请稍等,我帮您查一下是否还有房间.R: I’m sorry, but we are fully booked for single rooms. Would you like to have a double room instead?对不起,我们的大床房已经预定满了,您介意一个双床的房间吗?R: This is the best price we can offer, because the company doesn’t make a contract with us.由于您的公司没有和我们签协议,所以这是我们能提供的最优惠的价格.R: We have taken note of that. Please confirm the specific date by telephone, fax or email the day before your arrival.我们已经接受您的预定,您可以在入住之前再次确认.R: Thank you for your calling, we will look forward to having you with us soon.感谢你的来电,我们忠心期待您的到来.R: Sorry, all our rooms are fully occupied.不好意思,酒店已经满房.R: Would you please take a double room for tonight? We’ll help you tochange the best room tomorrow.您今晚先住一个双床的房间,我们明天帮您换.R: Sorry, since most of the rooms are occupied at the moment, we can only offer you two rooms on the different floors. Will that be all right? 对不起,由于酒店已经满房,所以我们只能提供两个不在一层的房间,您介意吗?R: You may come here again tomorrow morning if you want to make a change.如果您想换房,您可以明天早上过来.R: Your room faces south and it is beautiful.您的房间向阳,风景很不错.R: This room is spacious and cozy. I’m sure you will have a good rest.这个房间非常舒适,我保证您能休息的很好.R: If you want to late check out at 3:00pm, please contact with the assistant manager.如果您希望下午3:00退房,请联系大堂副理.R: A safety box is offered both in the front cashier’s counter and your room. You can deposit your valuables there.房间和前台结账处都有提供保险箱,您可以把贵重的东西放在里面. R: Your Company will pay the room charge, while the others should be paid at you expenses.您的公司会替您支付房费,您只需要付杂费.R: Would you please go through the telephone deposit procedure, if you want to make an I.D.D call from your room?如果您希望开通您房间的电话,您需要交一些押金.R: We have fax and Internet service in the business center.我们商务中心提供传真和上网服务.R: You can leave your luggage at the concierge.您可以把行李寄存在礼宾部.R: The bellman will send your luggage to your room as soon as possible. 行李员会马上把您的行李送到您的房间.R: We will look into the matter immediately. Thank you for telling us.感谢你致电,我们马上处理此事.R: I’m awfully sorry for that. I’ll see to it right away.十分抱歉,我马上帮您解决.R: I’m afraid I can’t do that for you. It’s against our regulations.我恐怕不能那样做,这是违反酒店规定的.R: How much would you like to change, sir?您需要换多少钱?R: Would you please fill in the exchange memo?您能填写一下外币兑换单吗?R: Here is your bill list, please check it and sign here.这是您的账单,请核对后签字.R: Sorry, the invoice cannot exceed.对不起,发票不可以多开.R: Here is your receipt, please keep it carefully. 这是您的账单,请妥善保存.CHECKOUTC: CASHER G: GUEST C: Good morning, Sir. May I help you? /Checking out?早上好,先生,退房是吗?G: Yes, please.是的.C: May I have your room card and key card? / Which room, Sir?请问您的房号是多少?G: OK. Here you are. /~~好的,给你我的房卡.C: So, Mr. ~~, Room NO. Is ~~您的房号是~~~G: Correct.对C: Excuse me, Sir. Wait for a moment, please. And please allow the House keeper Check the room.请稍等,客房服务员在帮您查房.G: No problem.没问题.C: Have you used the mini bar service last night?请问昨晚您有用客房里的酒水吗?G: Yes, ~~~~~是的,~~~~~~~CC: This is your bill, Sir. Pease recheck every charge. Let me show you: the room charges, laundry service, breakfast ~~~这是您的账单,请您核对一下各项费用:这是您的房费,洗衣费,早餐~~ G: No.C: So may I have your signature here?请您在这里签名.G: Yah.C: Thank you谢谢C: How would you like paying your bill, by credit card or in cash?请问您怎样结账?信用卡还是现金?G: Credit card信用卡C: May I use it again?我能再用一下您的信用卡吗?G: Sure.当然C: Thanks a lot.非常感谢C: May I have your signature here, please.请您在这里签名C: Everything is OK now: the bill, the receipt, and I can offer you an envelope.好的,这是您的账单和发票,您需要信封吗?G: Thank you.非常感谢C: You are welcome. It’s my pleasure.为您服务是我的荣幸C: Thanks for you staying this time. Waiting for you next coming.Have a good journey. Goodbye.欢迎您再次光临G: Bye.再见C: How would you like paying your bill? Let me see, when you checked in, the deposit is ~~ dollars. /~~~ Euro.请问您怎样结账?您入住时的押金是~~美元/~~欧元G: Yes, I’d like to pay in cash. Can I use US dollars?我付现金,我能用美元吗?C: I’m afraid not, but you can change it into Chinese RMB. That lady can do it for you. And the amount is about ~~ RMB.恐怕不行,但是您可以换成人民币.这位女士可以帮您.汇率是~~G: OK.好的C: thanks for your understanding.谢谢您的理解C: Well, Mr. ~~. Because your room rate has charged to the travel agency. And no other charged, so everything is ok.您的房费旅行社已经给您付过了,房间也没有别的杂费,所以帐已经接好了.G: All right.好的C: Have a nice day! See you next time.祝您愉快.C: Would you please use another credit card? Because you credit card has been expired. /declined.你能换一张别的信用卡吗?这张卡可能有一些故障.G: Oh, I’m sorry.不好意思G: Excuse me? What is the checkout time?请问退房时间是几点?C: The check out time is 12:00 at noon. You’ll have to pay half of the rate if you leave after 12:00.我们退房时间是中午12点,如果您12点以后18点之前退房,我们需要加收您半天房费.G: But I’m afraid I cannot come back before 12:00.May I speck to your manager?我恐怕我十二点之前回不来,我可以和你们经理通一下话吗?C: Yes, Sir. I’ll ask Assistant Manager for instructions.好的,先生,我帮您联系大堂副理C: Excuse me, Sir. Do you know where is the in your room?不好意思,先生,请问您把放在您房间哪里了?G: I don’t know.我不知道C: Would you like to settle the accounts for your room and room ~~~, is it right? /Would you like to pay the hotel bills together with ~~~room~~~?C: The ~~ company has arranged to pay your bill.C: Did you have any bill in the restaurants today?您今天在餐厅还有别的消费吗?C: your company unit will pay the rent of your room while the others should be paid at your expenses, Sir.您的房费由您公司替您支付,杂费需要您自己付C: Here’s one more bill for your drinks (telephone). Would you like to pay it now?这是您的酒水/电话费,您现在一起结吗?C: I’m sorry, Sir. There has been a mistake, please wait a moment while I check the bill.对不起,先生.这里有一些错误,请稍等,我再帮您查一下账单.C: Sorry, the invoice cannot exceed.对不起,发票不可以多开.C: Do you mean the invoice indicating /showing laundry charge.您的意思是发票需要包含您的洗衣费INQUIREMENTG：Guest R：Receptionist R：Good morning，sir/madam。
酒店前台接待英语培训资料
酒店前台接待英语培训资料1. 前言酒店前台接待是酒店服务中至关重要的一环。
为了提高前台接待人员的英语水平，本资料将着重介绍酒店前台接待所需的英语表达和沟通技巧，以便为客人提供更好的服务体验。
2. 基本词汇与句型在酒店前台接待工作中，以下基本词汇和句型是必不可少的。
基本词汇•Check-in: 办理入住手续•Check-out: 办理退房手续•Reservation: 预订•Room key/card: 房卡•Guest: 客人•Receptionist: 前台接待员•Welcome: 欢迎•How may I assist you?: 我能帮您什么？•Do you have a reservation?: 您有预订吗？•May I have your name, please?: 请问您的姓名？•Would you like a smoking or non-smoking room?: 您需要吸烟房还是非吸烟房？•How many nights will you be staying?: 您会住几个晚上？•Is there anything else I can help you with?: 还有什么我可以帮您的吗？常用句型•Good morning/afternoon/evening. How may I assist you?: 早上/下午/晚上好。
我能帮您什么？•Welcome to our hotel. Do you have a reservation?: 欢迎来到我们酒店。
您预订了房间吗？•May I have your name, please?: 请问您的姓名？•Here is your room key/card. Your room number is XXX.: 这是您的房卡。
您的房间号码是XXX。
•How many nights will you be staying?: 您会住几个晚上？•If you need any assistance, please feel free to ask.: 如果您需要任何帮助，请随时告诉我们。
酒店前台接待日常英语口语HotelEnglis
H o t e l E n g l i s h Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please欢迎光临山西国贸大饭店;我是...,请问我该怎么称呼你呢2. Good morning/afternoon/evening, Sir/Madam. What can I do for you 先生/女士,你好请问我能为您做点什么3. My name is ..., is there anything else I can do for you, just let me know.我叫...,如果需要我为您做些什么,请告诉我;you have any problems, please feel free to contact us .如果你有任何需要,请随时联系我们;you make a reservation \Have you booked the room\Are you the vip 请问有预订吗\请问你是会员吗kind of room would you like请问您需要什么类型的房间;,I don’t quite understand .对不起,我不是很明白;’m afraid we’ve fully booked for that time .抱歉,我们那个时段已给订满了;’s the hot /peak/busy season ,you know这是酒店业的旺季;me ,How do spell it ,please打扰一下,您能拼写一下您的名字吗can only keep your table /room t ill …我们能保留您的房间直到...me show you to your room ,this way please .让我带您到房间,这边请;_________________________________________________________________ ______________Part 2 Helping to Check-in帮助入住have a seat for a while, I’ll help you with the check-in procedure. 请在那边稍坐一会儿,我将会为您办理入住手续;2. Would you please give me your passport or ID card and credit card , I’ll help you to fill in the form.请把您的护照和信用卡交给我,我帮您办理入住手续;3. How many nights will you stay this time这次入住您会住多少天4. Which room would you like, we have these kinds of rooms...您是要哪种房间5. Excuse me, Sir/Madame. How would you like to pay the deposit, cash or credit cardtogether or separately先生/女士,不好意思,打搅一下;请问您是要付现金还是刷卡分开付押金还是一起付呢is your room key and the breakfast coupon. Would you please sign here 这是您的房卡和早餐券;请您在这里签个名好吗7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..这是给回您的护照和信用卡;现在您可以上房间了;希望您在这里居住愉快; _________________________________________________________________ ______________Part3 Providing Service During Staying居住期间服务Service常规服务1 Please wait a second. I’ll transfer it for you. .请稍等一下,马上为你转接过去;2 Because you are checking out two days early, You need to give us two cash vouchers back.您比原定退房的时间提前了两天,所以我们需要收回二张现金券;3 There is a great garden and pond behind the hotel, which is suitable for exercise and having a walk酒店后面有很漂亮的花园和水塘,那里是非常适合跑步和散步的地方;4 This money is damaged .I’m afraid we can’t change it, this is according to the hotel rules.您的钱纸币上有裂口污迹,按酒店的规定,我们不能为您兑换;5 I’m sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash.不好意思,酒店规定不可以用信用卡来套取现金,如果您需要,我可以安排车送您去银行ATM 机上提取现金;6 What denominations would you like你想要什么面值的人民币呢7I’m sorry, but we do not accept the dollars with CB.对不起,我们这里不收CB版的美金;8Can I fax this paper我可以传真这份文件吗-Certainly, sir. Where do you want to fax it to当然可以,先生;请问是传真到哪里的-How would you like to pay for it, sir你打算怎样付款呢,先生-Could you charge it to my room bill可记在我的客房账单内吗-Sure. Here is your fax record, Sir. Would you please sign here当然;这是你的传真记录,先生,麻烦你在这里签名好吗9Could you please send a car to the airport to pick me up你能安排一辆车到机场接我吗10Could you please give us your flight No.你能告诉我您的航班号吗2. Reminder提醒1 It’s better for you to wear more clothes, because it’s pretty coldoutside.外面天气很冷,你最好穿多些衣服;2 Today is a rainy day and the floor is slippery so please be careful. 今天外面在下雨,地面很滑走路时请多加小心;Service网络服务1 There is free broadband Internet access in every room , connector plug is on the desk.写字台上有宽带插头,您可以随便使用;2 There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon.对不起,酒店的电脑服务中心出现了一点小故障,房间暂时不上了网,请稍候一下就会恢复正常;3 Ok, I’ll arrange a computer en gineer to help you.好的,我马上安排电脑员上去帮您;the Laundry关于洗衣1The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will bereturned at 2pm on the next day.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点的洗衣将会在第二日下午两点之前送回;2For the laundry, the regular service is within 8 hours and the express service is within 5hours.普洗服务是八小时内送回,而快洗是5小时;3 There is a stain on your clothes, and we’ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally.您的衣服上有很难洗掉的污迹,我们会尽最大的努力去处理,但不能保证一定可以处理掉;4Could you send someone up for my laundry, please请派人到我房间取要洗的衣服,好吗-Certainly, sir. Our room attendant will be up in a minute.好的,我们的服务员马上到;Service医疗服务1 You don’t look very well today. What seems to be wrong你看上去有些不舒服, 还好吧2 I feel dizzy and have a sore throat besides , I can not sleep wellrecently我感到头晕,喉咙痛; 还有,最近都睡不好;3 Don’t worry , I will arrange a doctor to look after you .不要担心,我将立即安排医生照顾你;4 Any other symptoms Like stomach ache, coughing, or nausea还有其他症状吗比如胃痛、咳嗽或者恶心5 The doctor said you have got the flu. She’ll prescribe some medicine for you .take two tablets at a time, three times a day. You’d better stay in bed for one or two days.医生说你感冒了;她会给你开药;这药每次吃两片,每天三次,并建议你最好在床上休息一两天;6 -Are they strong-Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat.药性强吗是的,会让你犯困;还有,你得在用餐完毕后才能吃药;7 Can you give me some medicine for heartburn你可以给点胃药给我吗8 I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache如果你不告诉医生你是否有胃病史,恐怕他不能随便给你胃药;9 Well, I do have gastritis for two years.恩,我确实有两年的胃病;10 Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes你的血压偏高,请问你是否有糖尿病11How is the acid in your stomach Is the acid feeling very strong 胃酸的强度怎么样你是否感觉十分强烈12 Are you taking other medicine at present Please let us know just in case of chemical reaction. .你最近有没有服用其它药物为了防止药品之间产生不好的化学反应请告诉我们;13 Are you feeling better now, Sir先生,你好些了吗14What happened to your leg, Sir先生,你的腿怎么呢-I tripped and fell in the bathroom.我不小心在浴室摔倒了;-Please don’t worry, I’ll ask the doctor to go to see you right away.请不要担心,我马上叫医生过去;_________________________________________________________________ ______________Part 4 Apologize道歉1. I’m very sorry. There could have been a mistake, and I do apologize for that.很抱歉;出了错误,我应当道歉;2. I assure you it won’t happen again.我保证此类事情不会在发生;3. I do apologize for inconvenience on behalf of our hotel.对您造成的不便,我谨代表酒店向您道歉;4. I’m sorry to tell you that your medicine bottle cosmetic bottle was broken by accident . I sincerely apologize for that.非常抱歉,服务员在为您清理房间时,不小心打碎了你的药瓶化妆品瓶子; 5. I’m sorry to hear that. That’s unusual. I’ll look into the matterat once.很抱歉,这很不寻常,我立刻去调查一下;6. I’m very sorry .I hope you’re not hurt Please forgive me..对不起,你没事吧,请原谅我;7. I deeply apologize Madam, would you care to send this dress for dry-cleaning No charge of course.我们深感抱歉,小姐;请你把衣服拿去干洗,一切费用,由酒店负担;’m terribly sorry Please do accept our apology. We’ll do our best..请接受我们的道歉,我们会尽快想办法;9. I’m sorry for that. I will ask the repairman to fix it now.真是抱歉,我马上安排人去修理;_________________________________________________________________ ______________Part 5 The Damage赔偿’m afraid you’ll have to pay for the damage.恐怕您得赔偿损失;’m afraid you have to pay for the broken chair according to the hotel policy.根据酒店规定,恐怕你要对弄坏的椅子做出赔偿;indemnity for the burned carpet is 100 Yuan.损坏地毯的赔偿是人民币100元;’m sorry to inform you that we have to charge you 100 Yuan for the bloodstainson your bed linen.我很遗憾地告诉你对于床单上的血迹我们要收取100元特别洗涤费;_________________________________________________________________ ______________Part6 Expressing Appreciation道谢1. Thank you for your kind understanding.谢谢您的理解;2. I would like to thank you for your great support for our hotel. 非常感谢您对我们酒店的大力支持;_________________________________________________________________ ______________Part 7 Say Goodbye道别1. Wish you a pleasant journey 祝您旅途愉快2. On the house Sir, .I assure you that everything will be right nexttime you come.这是免费的;我保证你下次光临时,一切都会妥妥当当;3. I’m looking forward to seeing you again. Good luck我期盼再次见到你,祝你好运Bye, and hope to see you again.再见,希望再见到您_________________________________________________________________ ______________预定部日常用语1．What kind of room would you like to reserve请问需要预订哪一类型的房间2．What kind of room do you have请问贵酒店有什么房间类型3．We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.我们酒店有标准房,高级房,豪华房,行政房;除此之外还有总统套房;而且我们酒店还设有不吸烟楼层及连通房;4．How about your hotel’s location\Where is your hotel请问贵酒店位于哪里5．Well, our hotel located in Fuxi Street, Taiyuan City. The CrownPrince hotel is only 45 minutes from Wusu International Airport and15 minutes to Taiyuan Railway Station, by car.我们酒店位于太原市府西街69号,本酒店离武宿国际机场45分钟车程,到太原火车站15分钟车程; 6．What's the level of your hotel请问贵酒店是几星级的7．Our hotel is a five-star hotel.本酒店是五星级的酒店;8．How about your hotel’s facilities请问贵酒店有什么设施9．We have four kinds of restaurant, lobby bar, conference room, healthcenter, swimming pool, shop prince and KTV equipment;.本酒店有四种类型餐馆,大堂吧,会议室,健身会所,游泳池,商场及KTV设施; 10．Which dates would you like to book When will you check in and checkout请问您需要订哪一天什么时候入住及退房11．How long will you stay in our hotel请问您打算逗留多长时间12．Does your hotel have pick-up service请问贵酒店有接车服务吗13．Yes, please contact the concierge for details .有的,详细内容请联系礼宾台;14．Can I get har bour view in your hotel我可以看到海景吗15．I am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping.很抱歉,不可以;但您可以看到周围美丽的泳池景;16．What is your hotel’s website and email address请问贵酒店的网址及邮址17．Our hotel’s website is xxx and our email address is xxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx 预订房间或有任何建议可与我们联系;18．Your reservation is temporary and it will be cancelled if you don’您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订;19．I am sorry, no elit room is available./ All rooms are unavailable. 很抱歉,提供不了雅致客房;/所有房间都订满了;20．Does your company have contract with our hotel请问贵公司与我们酒店有协议吗21．Can I reconfirm the reservation A superior room, for Mr. Smith on the 20th Oct. My name is XX,if you have any questions please feel free to contact us. Thank you for calling. Bye-bye我可以再确认您的预订吗史密夫先生,10月台20日预订壹间高级房;我的名字XX如有任何疑问请与我们联系;谢谢您的来电;再见22．Please hold on for a moment, Mr Smith.史密夫先生,麻烦请您稍等;23．May I have your name, please请问您贵姓24．I am sorry I beg your pardon.不好意思,麻烦请重复一遍;25．Would you please speak more slowly不好意思,麻烦请说慢一点26．I am sorry, I didn’t catch what you mean’t.不好意思,我不大懂您的意思;27．I would like to talk to someone in charge. 我想找您们的负责人;28．He has not come back yet.他还没回来;29．She is in a conference now.她正在开会;30．Would you like to call back later麻烦请您稍后再拨;31．Thank you for waiting.让您久等了;32．I’m not sure, sorry.不好意思,我不能确定;33．Are you following me, Sir请问听懂我说吗,先生34．Could you explain that a bit more请您解释多一点好吗35．Could you put that more simply请您具体一点好吗36．Could you hold the line, please I’ll check our room availabilities for those days.麻烦请您稍等,我们查询那段时间的房态;37．What time do you expect to arrive , Sir请问大概什么时候到酒店,先生38．May I request a late check in我想要求晚些到店入住,可以吗39．Certainly, we’ll hold the room until you arrive.当然可以,我们将为您保留房间直到您的到来;40．I’d like to confirm your reservation.我想确认您的预订;41．Could you hold on for a moment please I’ll check our reservation record.麻烦请您稍等,让我查询我们的预订纪录;42．Does it include breakfast包括早餐吗43．The tax and breakfast are also included.税及早餐也包括在内;44．We have a special family package plan我们现在开始新推出一个优惠套餐;45．We’ll have to charge you RMB100 extra for an additional bed. 如需加床,我们将会收取人民币100元;46．What time will the guest be arriving客人大概什么到达酒店47．Your room is confirmed for that day.那天您的房间已确定;48．I’d like to extend it for two more nights until the 9th.我想延住多两天,直到9号;49．We’ll extend your reservation for you.我们将会延住您的预订;50．I’ll arrive one day early. Is that OK我那天早点到,可以吗51．We have changed our schedule, please amend our booking till nextweek.我们的行程有变动,请更改我们的预订到下星期;52．I’d like to cancel a reservation.我想取消一个预订;53．I’m afraid we have no record of a reservation under this name. 不好意思,恐怕我们没有这个名字记录的预订;54．Which travel agent did you go through to make this reservation. 请问您是通过哪间旅行社来做这个预订的55．Is this a new reservation or a confirmation call请问这个是新的预订,还是确认预订56．We’ll send a confirmation to you soon.我们稍后传确认书给您;57．Should you have any questions, please do not hesitate to contact us.如有任何疑问请随时与我们联系;58．Please feel free to contact us if we can be of further assistance. 如需进一步了解,请随时与我们联系;59．Just a minute, please I’ll check our booking situation.麻烦请您稍等,我需要查询我们的房态;60．Sorry ,there is no record in our list.很抱歉,我们的名单上没有此记录;61．Would you hold the line please I must pick up another call.麻烦请您稍等,我需要接听另壹个;62．Have you made a reservation请问已经作了预订吗63．I’m sorry to have taken up your time.不好意思占用您的时间;64．Perhaps you have a cheaper room或许您们还有更便宜的房间吧65．Sorry, the quoted rate is lowest.不好意思,这个报价已经是最低了;66．Do you have a transfer service from airport to hotel free of charge 请问贵酒店有没有免费接机服务67．Please inform the guest to check in before .请通知客人在下午6点前到本酒店办理入住手续;68．The room is spacious and cosy , I’m sure you will enjoy yourself. 房间既宽敞又舒适,我肯定您会过得愉快;69．Sorry, I can’t find your name on the arrival list.不好意思,我在预期到达的名单上找不到您的名字;70．May I recommend deluxe suite It’s more luxurious and comfortable. 我向您推荐豪华套房,更豪华更舒适的;71．I will get someone who can speak English well to talk to you. 我会找壹位英语较好的同事跟您说;72．How many people are there in your party与您同行有多少人73．Just a moment, please. I’ll check the availability for you. 麻烦请您稍等,我查询能否可以提供给您;74．Who is the reservation for请问是哪壹位客人的预订75．The hotel is fully booked, would you like me to place you on a waiting list.没有任何房间可以提供,我们可以为您安排后补名单;76．I’m sorry. We have no record of a reservation for that date. 很抱歉,我们没有那天预订的记录;77．When was the reservation made请问什么时候作的预订78．Do you remember the name of the clerk who accepted your reservation 请问您记得那壹位职员为您作的预订吗没有任何担保,我们只可以为您保留到下午6点钟;80．Would you like to guarantee your room for late arrival因您较晚入住,您可以为您的预订作个担保吗81．How would you like to guarantee your reservation请问您以什么方式为您的预订作担保82．This is the peak season.. I’m very sorry, but could you call us again later We may have some cancellations.因这是旺季,非常抱歉,但是请您迟些再打过来好吗可能会有人取消预订;83．May I take your credit card for the guarantee可以提供您的信用卡作担保吗84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您的预订以确保无误;85．We will note down your request and if possible, we will reserve it for you.我们将会记录您的要求,如果可以,我们会为您预订;86．I’m sorry, we don’t have connecting superior rooms, but deluxe rooms.很抱歉,我们没有商级连通房,只有豪华连通房;87．If you require any help please keep me informed.如需任何帮助,请随时与我们联系;88．It arrival time is not stated a reserved room will be held until . 如果抵店时间未明确告知,所订的房间将保留至当天下午6:00.89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房,请将您的信用卡号及有效期限通知我们,或预付壹晚的房租作订金;90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card非担保的预订只能保留到当天下午６点;若您作了担保预订,我们就可以整夜为您保留房间,您愿意提供信用卡作担保吗91．Mr. Smith, you’ve made a guaranteed reservation at the Hotel.If you can’t arrive as scheduled, please inform us before 6 . on the expected day. Thank you for calling and we look forward to seeing you. 史密夫先生,您已在酒店办理了担保预订,倘若您不能如期到达,请务必在入住当天的下午６点前通知我们,感谢您的来电,我们期待届时与您见面; 92．Does the price include breakfast请问房价含有早餐吗93．We’ll amend your reservation at you request.我们将会按您的要求作相应的更改;94．I’d like to change/cancel a reservation.我想更改／取消预订; 95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订的房间保留至当天的6点,除用现金或信用卡担保外;96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作担保的预订,如当天取消或没入住,本酒店将会收取当天的壹晚房费; 97．We have free shuttle bus to Dongguan train station,. For further information please contact the concierge.本酒店有免费车到东莞车站,详细内容,可拨打礼宾台联系;98．Thank you for your reservation at HAIYATT Hotel. If you have anyquestions or changes about your reservation please contact us as soon as possible.感谢您预订海悦酒店,如有任何疑问或需作任何更改请与尽快与我们联系; 99．I’ll arrive late, but please keep my reservation.我将会较晚到本酒店,但请为我保留预订;100．I’m afraid we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗101．We are very sorry for the inconvenience.对您造成不便,请见谅; _________________________________________________________________ ______________礼宾部日常用语1．May I take you luggage我能帮您提行李吗2．Please give me your room key.请把您的房卡给我.3．Have a nice day祝您在此度过愉快的一天4．Do you need to store your baggage您需要寄存您的行李吗5．What is your room number您的房号是几号6．Do you need taxi请问您需要出租车吗7. This way please这边请8．Here is your handbag tag这是您的行李寄存卡;9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now对不起先生,我是行李生,很抱歉打扰您了,这里有您的一个留言/传真/包裹给您,现在我方便送到您房间吗10．What is your friend’s name您的朋友叫什么名字11．What month is it现在是几月12．What can I do for you, please你需要什么13．What time are you coming back您打算什么时候回来14．Would you please tell my friend I am here请您告诉我朋友,我在这里,好吗15．Would you mind mailing this letter for me您能替我寄这封信吗16．Will you do me a favor帮我个忙好吗17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE 你能告诉我健身房/演艺馆在哪里吗18．What day is it today今天是星期几19．What is the date today今天是几号20．What would you like to eat您喜欢吃点什么食物21．What is your address您要到的具体地址是什么22．How far is it to the Beijing/Datong到深圳或广州有多远23．I’d like to see your manager, please. 我想见你们经理; 24．We hope to see you again.希望和你能再相逢;25．My pleasure.很高兴为您服务;26．I’m always glad to be of service.我随时乐意为您服务;27．Where will you becoming from , Sir先生,你将以什么方式来我们酒店28．What time do you serve breakfast你们何时供应早餐29．Would you mind spelling that for me你不介意把你的姓名拼写给我吗30．Do you have any baggage in the trunk / boot您车的后尾箱还有行李吗31．Is this everything else , Sir先生,就这些物品了吗32．We will deliver your baggage to your room shortly. 我们很快把行李送到您的房间;33．I’ll show you to your room我带您到房间去好吗34．May I put your bags here我能把您的行李放在这里吗35．Is this the correct number of bags请您清点一下行李够吗36．We are very sorry for the inconvenience.很抱歉,给您带来了不方便;37．May I have your baggage tag, please请出示您的行李牌38．Are you a hotel guest你是住本酒店的客人吗39．I’m very sorry to have kept you waiting 对不起,让您久等了;40．Where do you want to change the dollars我需要对换美金在什么地方41．Are you going there by air or by train您乘飞机还是乘火车去42．Can you get us some train tickets你能帮我买几张火车票吗43．We haven’t got a swimming pool你们这里有没有游泳池44．Is this your first visit to our hotel您是第一次到我们酒店吗45．How are you enjoying you stay at our hotel 您在我们饭店过得愉快吗46．Good Luck.祝您顺利,一路平安;47．Take Care. 保重;48．Can I have the bill, please请给我账单;49．Can I come through, please我可以从您这边穿过去吗50．Would you pay cash, please您能付现金吗51．Will you please show me your passport您的护照能给我看一下吗52．Can you tell me where the post office is您能告诉我邮电局怎么走吗53．We don’t accept tips, thank you very much.非常感谢您的好意,我们不收小费;54．There are safety deposit boxes at the frontdesk. 您好,总台那里有贵重物品保险柜;55．Where is the coffee shop, please请问咖啡厅在什么地方56．What time would you like to leave你将什么时候离开这里57．Please step this way, it’s slippery, please mind you step. 您好,请走这边,这里台阶很滑,请小心;58．Please mind your head.客人下车时提醒客人留意请小心碰到你的头;59．How would you like to make payment您用什么方式付费呢60．Is there anything valuable or breakable in your bag请问您的行李里有贵重物品和易碎的物品吗61．Please step inside.请往里面走;62．Is there a message for me有我的留言吗63．Could you wait in your room, please请您在房间等一下好吗64．I need laundry now.我现在需要洗衣;65．I’ll send someone immediately to your room.我马上安排人上来你的房间;66．I do apologize.我真诚道歉;67．Can you tell me how to go to your hotel你能告诉我到你们酒店的路线吗68．Can you tell me the way to the Banquet Hall , please请您告诉我你们的宴会厅在什么地方好吗69．We are very sorry,sir,we hope you understand.非常抱歉,希望您能理解我们的难处;70．Just a moment please , I have brought your baggage.请稍等一下,我去推一个行李车;71．Could you tell me which is your baggage ,please.请您告诉我哪件是您的行李好吗72．The Bellman sir , I have brought your baggage.先生,您好,我是行李员,给您送行李;_______________________________________________________________________________总机日常用语1.请问您贵姓对不起,请您重复一次好吗May I have your name/Would you give me your name I beg your pardon Pardon , please2.请拼出客人的名字好吗How to spell the guest’s name please3.对不起,因线路问题我听不清楚您说话,请重新打一次好吗I’m very sorry. I can’t hear clearly,. Could you call it again4.能告诉我客人是哪里人吗Would you tell me where the guest comes from5.能告诉我客人是哪间公司的吗Would you tell me which company the guest is from6 .对不起,我们在酒店的名单上找不到客人的名字;I ‘m sorry. We can’t find the guest name on our hotel list.7 .介意我把转接到接待处让他们为您查一下,好吗Would you mind connecting the line to reception to check it8. 我再帮您查一下,请稍等;I will check it for you again. Just a moment please.9 . 很抱歉,让您久等了;I am sorry to have kept you waiting.10 .请您重复一遍您说的,好吗Could you repeat what you said / I beg your pardon11. 请您讲慢一点大声点,好吗Could you speak more slowly loudly12. 请稍等,我将为您转接;Wait a moment, please. l will connect/transfer it for you. 13. 您好,先生;这里是总机,您有一个外线,介意我接入您的房间吗How are you, sir This is the operator. You have an outside line. MayI put it through14. 晚上好,丹尼斯先生,布鲁斯先生的,请问您是否需要接听Good evening, Mr. Dennis, Mr. Bruce is on the line Phone now. Would you like to take it15. 对不起,先生,他的占线,请您稍后再拨;I’m sorry, s ir. The line is busy now, Could you please call back later.16 . 对不起,先生,无人接听,请您稍后再拨或留言;I’m sorry, sir. Nobody is answering, Could you please call back later or leave a message.17 . 让我重复一次您的信息吧;Let me repeat your message.18 . 对不起,我听不懂您说什么,我可以帮您转接给大堂副理吗Sorry I can’t follow you. May I put you through to the assistant manager19 . 对不起,先生,房间未挂好,转不进去;I’m sorry, sir. The phone is restricted, I can’t get through.20. 对不起,先生,我们不可以透露客人的房号;I am sorry, sir, we’re not allowed to disclose our guest’s room number.21. 我是758房客,有人给我留言吗I am staying in room 758./I am the guest of room 758; Did anyone leave message for me22 . 我的留言灯一闪一闪的,是否有我的留言The message light flashes constantly. Is there any message for meThe message light is flashing. does that mean I have a message23 . 对不起,先生我们暂时没有收到您的留言;I’m sorry, sir. There is no message for you. / We haven’t got any message for you.24 . 是的,您有一个留言;您不在时,先生打给您,请您早上9点在大厅等候,届时会有人来接您;Yes, you have got a message. Mr. has phoned to you when you were out, he wanted you to wait in the lobby at 9; 00am, the company will send someone to pick you up.25. 晚上好,先生,请问您有收到您的留言吗Good evening, sir. Did you receive your message26. 晚上好,先生,您的朋友先生邀请您今晚7点到二楼中餐厅用晚餐; Good evening, sir. Your friend Mr. invited you to have dinner on the second floor at LIBAI room in the Chinese restaurant at 7 o’clock tonight.27 . 您好,在您外出时,公司的李先生来电找过您,并请您收到留言后,尽快复电给他;How are you, Mr.. When you were out, of company called you. He Wanted you to receive this message, please call him back as soon aspossible.28 . 早上好,您的朋友请您8点到西餐用早餐,8点30分在大堂集合; Good morning, Mr., Your friend Mr.asked you to have breakfast at the westernRestaurant at 8 o’clock. Then wait in the lobby for him at 8:30am.29 . 请帮我接一下Jack He 的.Could you put me through to Jack He30. 对不起,先生,Jack He 休假下班了 / 不在位置上,我稍后请他复给您;请您留下;I’m sorry, sir. Jack He is on holiday isn’t on duty / isn’t in the office, I will ask him to call you back..do you want to leave a message / speak to someone else.31. 隔壁房间的人太吵了,吵得我不能入睡;I couldn’t fall sleep because o f the noise from the next door.32. 请马上派人来帮忙拿行李;Please send someone to carry the luggage right away.33. 可以借用一下熨斗和熨板吗Can I borrow an iron and ironing board34. 房间空调有点问题.。
酒店前台接待英语常用口语知识讲解
酒店前台接待英语常用口语Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please?欢迎光临山西国贸大饭店。
我是...，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.Have you make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗？\请问你是会员吗？6.What kind of room would you like ?请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand .对不起，我不是很明白。
8.I’m afraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ?这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please .让我带您到房间，这边请。
前台接待岗位英语
前台接待
1、Welcome to our hotel.
欢迎光临。
2、Can I help you?
我能帮您忙吗？
3、What kind of room would you like, sir? (May I offer you our Superior Room/Delux Room sir?)
先生，您要什么样的房间？这样问不好,最好改为: 先生，我可建议我们的高级/豪华客房给您吗?
4、One moment please, let me check if there is a room available.
请稍等，我查一下有没有空房。
5、Pease wait for a moment, I’ll be with you sir.
先生,请等一会,我将为您服务.
6、I’m sorry sir, we are full house already. All rooms are being occupied.
对不起，先生。
我们已经客满，没有空房间。
7、How do you spell your last name, please?
请问您的名字如何拼写？
8、Here’s your room key.
这是您的房间钥匙。
9、I’m sorry to have kept you waiting, sir. What can I do for you?
先生，对不起，让您久等了。
我能为您做点什么吗？
10、Enjoy your stay with us./Hope you’ll have a nice stay here.
希望您在我们这里住的愉快。
前台接待英语
一、欢迎(Greeting)：1、“早上好/中午好/晚上好，欢迎光临汇美酒店。
”“Good morning/afternoon/evening, welcome to Hui Mei Hotel.”2、“见到您真高兴！”“Nice to meet you!”3、“好久不见，您还好吗？”“Long time no see. How are you?”4、“敬请光临！”“We welcome you and would appreciate your advice!”二、询问(Inquiry)：1、“您好，请问您有预订吗？”“Excuse me, do you have any reservation?”2、“请问您需要住多久呢？”“Excuse me, how long will you stay with us?”3、“请问有什么可以帮到您吗？”“What can I do for you?”4、“请出示一下您的证件好吗？”“May I have your passport please?”5、“请问您需要叫醒服务吗？”“Excuse me, do you need morning-call service?”三、道歉(Apologize)：1、“不好意思，打扰您了。
”“I am sorry to disturb you?”2、“非常抱歉，这是我的错。
”“I think I am very sorry, it’s my fault.”3、“对本酒店给您造成的不便之处我们深感歉意！”“We are awfully sorry for the inconvenient.”4、“不好意思，让您久等了。
”“I am sorry to have kept you waiting.”四、感谢(Thanks)：1、“谢谢您的建议/意见。
”“Thanks for your suggestion/opinion.”2、“谢谢您的来电。
酒店前台接待英语口语实用用语
酒店前台接待英语口语实用用语On February 12, 2022, investing in oneself is the best way.酒店前台接待英语用语一、预订服务Good morning. This is Room reservation. May I help you早上好,预订处,我能为您做什么What kind of room would you like to reserve您想订哪种类型的房间A single room or a double room要单人间还是双人房间For which dates do you want to book the rooms您想订哪几天的房间呢What time will you be arriving您将在何时到达May I know your name您能告诉我您的名字吗How long will you be staying您将要住多久I’d like to confirm your reservation.我要确认一下您的预订;I’ll check the room availability.我查查客房预订情况;You should pay a deposit of US$1000 beforehand .您应预期付1000美元的定金;There is a 10 per cent discount .10%的折扣;二、接待服务What kind of room would you be prefer您要什么样的房间Have you got a booking您预订了吗A single room or a double room要单人间还是双人房间A double room costs 368 Yuan per night .双人房的房价是每晚368元;Breakfast is also included.早餐也包括在内;May I see your passport我能看一下您的护照吗Could you fill in this form, please请您填一下这张登记表好吗This is your room card and room key这是您的房卡和房间钥匙;Could you sign your name, please请您签一下名,好吗If you leave after 6:00 p.m , you’ll have to pay the full account.晚上六点以后退房,按全天收费计算.You’ll have to register individually, please.请你们分开登记;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked.非常抱歉,这个季节人多,各种房间都订满了;Do you know which unit is responsible for the reception您知道您是由哪个单位负责接待的吗Could you keep your room key until you check out请您在住宿期间自己保管钥匙,直到结帐离开;三、收银服务Here is your bill . It’s 2000 Yuan in all.这是您的账单;总共2000元;How would you like to pay , sir , in cash or by credit card先生,请问您是用现金付款还是用信用卡付账Please check it and sign here.请核对一下,在这里签个字;I will write out a receipt for you .我给您开一张收据;May I check the details for you , please我能为您核对账单上的详细内容吗Do you have any charges for this morning您今天是否挂帐用酒店的服务We’ll have to charge you $10 extra.我们要向您额外收10美元;Did you make any phone calls from room, sir先生,您从房间打过电话吗Excuse me , sir , but I don’t think that will be enough.先生,对不起,我认为钱数不够;I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it .对不起,先生,您的帐单算错了;请稍候,我马上把它改过来;Is your baggage down yet, sir Could you check out after your baggage have been brought down, please先生,您的行李拿下来了吗能请您在行李拿下来后再结帐吗Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled.对不起,您的信用卡已经止付;根据银行规定要取消;四、兑换外币The rates of exchange are on the board there .今天的兑换牌价在那里的牌子上;How much would you like to change您要换多少It’s 8.10 Yuan RMB for one US dollar1美元兑换8.10元人民币;情景对话一、 Check in1.C : Good afternoon , sir . Welcome to our hotel . May I help youG: Yes. I booked a room one week ago .C: May I have your name please , sirG: John Smith.C: Just a moment , sir . While I look through out list. Yes , We do have a reservation for you , Mr. Smith. A city view single room with bath . You’ve paid 2000 Yuan RMB as a deposit . Is that correctG: That’s it .C: Would you please fill in this registration card , sirG: Sure . Here you are. I think I’ve filled in everything correctly .C: Let me see …Name , address, nationality, forwarding address , passport number , signature and date of departure . Oh , here , sir . You forget to fill in the date of departure. May I fill it in for youYou are leaving on…G: October 24.C: May I see your passport , please Thank you ,sir. Now everything is in order . And here is your key . Mr. Smith . Your room number is 1107. It’s on the 11th floor and your room rate is 500 RMB per night . Here is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.G: Yes, I’ll keep it with care , thank you .C: I hope you enjoy yours stay with us.2. C: Good afternoon, madam. Can I help youG: Good afternoon, I want a single room, please .C: Have you made a reservationG: No, I haven’t.C: How long do you want to stayG: Three days.C: I’ll see what we have, madam. Oh, yes. I can offer you a room on the eight floor.G: Fine.C: May I see your passportG: Of course. Here you are.C: Thank you. Madam. Could you fill in this form, pleaseG: Yes. Here it is.C: Thank you, Here is your key. It’s Room 808 on the eight floor.G: Thank you very much. Good night.二、 Check out1. C: Good morning. Can I help youG: Yes. I would like to check out. Could I have my bill. PleaseC: Certainly, sir, May I know your name and your room number, pleaseG: Dennis black, Room 1108.C: All right. Here is your bill, Mr. Black. The total is 1800 Yuan.G: The figure seems right.C: How would you like to pay, Mr. Black , in cash or by credit cardG: In cash. Here is the money.C: Thank you, Mr. Black . Just a moment, please , I’ll write out a receipt for you .2．C: Good morning. Can I help youG: Yes, I’d like to check out now .C: Can I have your name and room number, pleaseG: John smith, room 1208 .C: May I have your room key, pleaseG: Sure. Here you are.C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check itG: I’m sorry . What’s the 20 Yuan forC: That’s for the drinks you ordered from your room .G: I see .C: How would you like to make payment , Mr. SmithG: I’d like to pay in cash .C: That’ll be 2180 Yuan .G: Here you are .C: Here’s your change and receipt ,Mr. Smith , I’ll send a bellman up to get your luggage.G: Thank you .C: You are welcome , Good-bye .三、 Reservation1. C: Good morning . This is room reservation . May I help youG: Yes , I’d like to book a room , please .C: Fine , For which dateG: For Oct. 1st .C: For how many nightsG: Two nights.C: A single room or a double roomG: A double room .C: Could you give me your name , pleaseG: Mr. John Cook .C: May I have your telephone number , pleaseG:C: What time do you expect to arrive , sirG: At about 6.p.m .C: Fine , Mr. Jone Cook , a double room for Oct .1st and 2nd .G: That is right . Good-bye .C: Good-bye and we are looking forward to seeing you .2. C: Good morning . Room reservation . Can I help youG: I’d like to make a reservation .C: When forG: For Sept .9th .C: For how longG: About a week .C: Could you hold the line , please I’ll check….Thank you for waiting , sir . I’m afraid our hotel is fully booked on those days .G: That’s all right .C: We’re very sorry , sir . We hope you understand。
前台接待日常英语口语
前台接待日常英语口语前台接待日常英语口语Part 1 Greetings问候1.Welcome to XXXX Hotel. I’m..., what should I call you, please?欢迎光临XXX酒店。
我是...，请问我该怎么称呼你呢？2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. Myname is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If youhave any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗？\请问你是会员吗？6.Whatkind of room would you like ?请问您需要什么类型的房间。
7.Sorry,I don’t quite understand .对不起，我不是很明白。
8.I’mafraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.It’sthe hot /peak/busy season ,you know ?这是酒店业的旺季。
10.Excuseme ,How do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.We canonly keep your table /room till …我们能保留您的房间直到...12.Let meshow you to your room ,this way please .让我带您到房间，这边请。
酒店前台接待用语中英文
酒店前台接待用语中英文第一篇：酒店前台接待用语中英文酒店前台接待日常用语第一部分问候1.Welcome to haiyatt garden Hotel.I’m ***, what should I call you, please?欢迎光临海悦酒店。
我是***，请问我该怎么称呼你呢？2.Good morning/afternoon/evening, Sir/Madame.What canI do for you? 先生/女士，你好！请问我能为您做点什么？3.My name is ***, is there anything else I can do for you, just let me know.我叫***，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。
Part 2 Helping to Check-in第二部分帮助入住1.Please have a seat for a while I’ll help you with the check-in procedure.请在那边稍坐一会儿，我将会为您办理入住手续。
2.Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.请把您的护照和信用卡交给我。
办完入住手续后，我会马上归还给您。
3.How many nights will you stay this time?这次入住您会住多少天？4.Which room would you like, smoking room or non-smoking room? 您是要吸烟房间还是不吸烟房间？5.Excuse me, Sir/Madame.How would you like to pay the deposit, together or separately?先生/女士，不好意思，打搅一下。
酒店英语口语：酒店前台简单接待服务英语
以下是⽆忧考整理的《酒店英语⼝语：酒店前台简单接待服务英语》，希望⼤家喜欢！简单接待 & 服务英语⼀ Cheek in1、 GreetingGood morning/ Afternoon /Evening ,sir /madam.Welcome to our hotel.2、Do you have a reservation? /Have you booked the room? 您预订过吗？Please show me your passport , and fill in these forms. 请出⽰⼀下您的护照，并将这些单⼦填写⼀下。
How many days do you want to stay? 您想住⼏天？How do you wish to settle your account, in cash or by credit card?您想⽤什么⽅式结帐，现⾦还是信⽤卡？(1.please give me XXX yuan as deposit,you room charge is XXX,the other we will refund you when you check out. 请付XXX 的预付⾦，您的房费是XXX，剩下的钱将在您结帐时退还给您。
2.could you show me your credit card? I will make a deposit of XXX yuan which will be frozen through bank, when you check out, you should show me your credit card again, we will deduct charge for room by your real consumption and off-line出⽰⼀下您你信⽤卡好吗？我刷您XXX的预授权，结帐时您需要再出⽰⼀下您的信⽤卡，我们将根据您的实际消费扣除您的费⽤，然后做离线交易。
酒店前台接待日常英语口语
酒店前台接待日常英语口语酒店前台接待日常英语口语有哪些你知道吗?你对酒店前台接待日常英语口语了解吗?下面是yjbys 小编为大家带来的酒店前台接待日常英语口语的知识，欢迎阅读。
Part 1 Greetings 问候1.Welcome to XXXX Hotel. Im..., what should I call you, please?欢迎光临XXX 酒店。
我是...，请问我该怎么称呼你呢?2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好!请问我能为您做点什么?3. Myname is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If youhave any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗?\请问你是会员吗?6.Whatkind of room would you like ?请问您需要什么类型的房间。
7.Sorry,I dont quite understand .对不起，我不是很明白。
8.Imafraid weve fully booked for that time .抱歉，我们那个时段已给订满了。
9.Itsthe hot /peak/busy season ,you know ?。
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前台接待常用英语 Company number：【0089WT-8898YT-W8CCB-BUUT-202108】
前台：
--Good morning/Good afternoon/Good evening; this is Highbird International, may I help you 早晨好.需要帮忙吗
--Do you have an appointment
您欲约了吗
--May I have your name
请问您的姓名
--Welcome to XX. Please follow me. Sit down here,please. I'll see if she's available now.
欢迎光临XX。
请跟我来.请坐,我去看一下她是否有空.
--After you.
您先请.
--Would you like drink tea or coffee
您想喝点什么茶还是咖啡
--Would you give me your businese card
我能看看您的名片吗
--May I tell him what you wish to see him about
您找他什么事我能转告吗
is expecting you. I'll tell him you're here.
李先生正在等您.我告诉他您来了.
--I'm sorry. has a full schedule this week.
报歉.李先生本周的日程已排满.
--Could you please write a note to him on the matter you wish to see him about
您能否留下便条说明您有什么事要见他
--Could I get a new weekly schedule
我可以索要一份新的本周课表吗
--Sure. This is our new weekly schedule. Here you are.
当然。
这是我们本周最新的课表。
给您。
--It’s dinner time. I want to order a meal. Could you show me the menu please
现在是就餐时间，我想点餐。
--Can I get some coins
我可以兑换几枚硬币吗
--Sure. How many do you need
当然可以，你想兑换几枚
--Three one-Yuan and one fifty cents coins.
3枚1元硬币和一枚5角的硬币。
今天有到访吗有几个Do we have visited clients today How many
谁/哪个部门预约的Who made the appointment Which department made the appointment 有咨询电话吗Are there any consulting phones
都是通过什么渠道来的How do they know our school
怎么样，都能来吗效果好吗Will they come How is the effect
今天有什么事情吗What shall we do today What’s going onWhat’s up What’s happening 还有什么事情吗Anything else
一会XX上去替你们，咱们开会。
XX will cover you after a while, and we will have a meeting.
请转告XX接下电话：Plesea tell XX to answer the phone.
请转告XX现在来我办公室：Please tell XX come to my office now.
报表做好了吗Is the report done
周报表：Weekly Report
月报表：Monthly Report
XX来了吗Is XX available now
明天XX什么班What’s XX ‘s worktime tomorrow
我在外面，等回去再说。
I am outside now. I will handle it when I am back.
我要出去一下：I will take a few minutes off.
一会儿我上去：I will go upstairs after a while. 电子商务：
总咨询：Calls Received
有效咨询：Effective / Successful calls
网络总到访：Visitors from the internet
未预约：Unregistered Vistors。