商务英语写作实训 Chapter 2-Inquiries and Replies
商务英语写作 inquiry
目前，我们市场有大量对我“凉爽”牌空调的询盘。
inquire v. 询价，询购，询问
inquire about/for sth. 询购某种商品， 对…询价 Thank you for your letter of September 1 inquiring for 3,000 mts Northeast Rice. 感谢你方九月一日询购三千公吨东北大米的来信。
at a discount 低于正常价格，打折扣（货物无销路）
The products are selling at a discount.
该产品正在折价销售。
competitive adj. 有竞争力的 competitive price 有竞争力的价格 competitive power/edge 竞争能力 compete vi. 竞争
The following structure may be referred to in writing an inquiry:
1. State the source of the information and make a self-introduction at the beginning of the letter. 2. State the purpose of writing the letter. For example, the writer may explain to the recipient what he wants, give a description or specification of the goods he requires or express his willingness to enter into business relations with the recipient, etc.. 3. End the letter by expressing the expectation for an early reply.
商务英语课件Chapter 2 inqiuries and offers(1)
Notes
• 1.quotation=quotes and offer • (1) n. • make an offer • make a quotation for sth at the price
• e.g. • ①Please make us your lowest quotation CIF
• 2.Offers • Non-firm offers are usually indicated by
means of sending catalogues, pricelists, proforma invoices and quotations; though quotations with certain qualifying words sometimes play the function of firm offers.
Chapter Two Inquiries and Offers
• Introduction:
• Briefly speaking,when a businessman intends to import, he makes inquiries; when he prepares to export, he sends offers. Inquiries and offers can be sent by letters, or transmitted by faxes.
商英写作unit 3requiries and replies
Unfavorable reply
We are not sure about the financial standing of this company and therefore recommend a cautious approach when dealing with them. 该公司资信状况不明，建议与其交易时采取谨慎 态度。 We assure you that all the information about the financial and business standing of the company will be kept in strict confidence and without any responsibility on your part. 我方向你方保证，所有关于该公司资信情况的资 料都将严格保密，并且你们不承担任何责任。
ቤተ መጻሕፍቲ ባይዱ
Dear Sirs, We have received your letter of May 12, 2006, respecting the standing of ABC Engineering Company of New Zealand. We regret to say that we have to make in reply an unfavorable communication to you. The mentioned firm is known to be heavily committed and have overrun their reserves. They are being pressed by several creditors and their position is precarious. Caution is advisable. Please consider this information as given in strict confidence. Yours faithfully,
商务英语实习报告英语版
Executive Summary:This report details my internship experience at XYZ Corporation, a leading multinational company in the technology sector. During my internship, I was exposed to various aspects of business operations, including marketing, customer service, and project management. This report highlights the key learnings, challenges faced, and overall impact of my internship on my professional development.Introduction:In the summer of 2022, I had the opportunity to intern at XYZ Corporation, a company known for its innovative products and exceptional work culture. The internship was a part of my academic curriculum and provided me with a real-world perspective on the application of business English in a professional setting.Internship Details:Duration:June 1, 2022 – August 31, 2022Location:XYZ Corporation, Head Office, New York, USADepartment:Marketing and Customer ServiceResponsibilities:1. Assisted in preparing and distributing marketing materials for various campaigns.2. Conducted market research to identify potential leads and customer segments.3. Supported customer service representatives in handling inquiries and resolving customer issues.4. Collaborated with cross-functional teams to ensure smooth project execution.5. Attended and participated in weekly meetings to discuss project progress and address any concerns.Key Learnings:1. Communication Skills: The internship emphasized the importance of effective communication in a business environment. I learned to articulate my ideas clearly, both in written and verbal forms, to ensure seamless collaboration with colleagues.2. Cultural Sensitivity: Working in a multinational company taught me to be culturally sensitive and adaptable. I gained a deeper understanding of diverse perspectives and how to navigate cross-cultural communication.3. Project Management: I gained valuable experience in project management by assisting in the planning, execution, and monitoring of various projects. This included understanding deadlines, prioritizing tasks, and coordinating with different stakeholders.4. Technical Skills: The internship provided me with the opportunity to learn and apply new technical skills, such as using CRM software for customer relationship management and data analysis tools for market research.5. Professionalism: I learned the importance of professionalism in the workplace, including dressing appropriately, adhering to company policies, and maintaining a positive attitude.Challenges Faced:1. Language Barriers: Initially, I faced difficulties in understanding certain terminologies and phrases used by my colleagues. However, with consistent practice and patience, I was able to overcome this challenge.2. Adaptation to Work Culture: Adapting to the fast-paced work environment of a multinational company was challenging. However, Ilearned to manage my time efficiently and stay organized to meet deadlines.3. Managing Expectations: Balancing the expectations of my mentors and colleagues while managing my own workload was a significant challenge. I learned to prioritize tasks and seek guidance when needed.Impact on Professional Development:The internship at XYZ Corporation significantly contributed to my professional development. It allowed me to:1. Develop Practical Skills: I gained practical experience in various aspects of business operations, which enhanced my skill set and made me more marketable in the job market.2. Build a Professional Network: I had the opportunity to connect with professionals from different departments and backgrounds, which broadened my network and provided valuable insights into the industry.3. Enhance Confidence: The successful completion of the internship boosted my confidence in my ability to handle real-world business challenges.Conclusion:In conclusion, my internship at XYZ Corporation was a valuable experience that provided me with a comprehensive understanding of business operations and the application of business English in a professional setting. The skills and knowledge I gained during this internship will undoubtedly contribute to my future career. I amgrateful for the opportunity to work with such a talented team and look forward to applying my learnings in my future endeavors.。
Unit 2 Inquiries and Offers
Words and Expressions
CFR (Cost and Freight…named port of destination) 成本加运费价
The seller must pay the costs and freight necessary to bring the goods to the named port of destination but the risk of loss of or damage to the goods, as well as any other costs is transferred from the seller to the buyer when the goods pass the ship’s rail at the port of shipment.
inquiry
An inquiry is a request for information. First real step in business negotiation Two categories: A general inquiry(一般询 盘) and a specific inquiry(具体询盘)
as per: according to
Words and Expressions
proforma invoice: invoice that gives details of goods that have been sent, but does not request payment 形式发票 hard copy: copy that is readable without the use of a special device 硬拷贝（不用借助专门 设备进行阅读的文件） in quadruplicate 一式四份
ChapterInquiriesandRequests商务英语写作教学
what you want exactly
4. Please send us 5 copies of your latest catalogues at your earliest convenience.
2. We are interested in your men’s shirts displayed in your showroom.
我们对贵方货品展览室里陈列的男式衬衫很感兴 趣。
3. Your advertisement in this month’s issue of China Foreign Trade interests us, and we should like to receive full details of your commodities.
C&F / CFR / CNF (Cost and Freight) （成本加运费价） C&F后面注明目的港名称 C&F New York 卖方租船，支付运费
Terms of Payment
Remittance (Sight Draft) L/C Collection (D/A , D/P)
Inquiries
An inquiry is a request for information. Generally a detailed inquiry includes many parts: the name and descriptions of commodity, quality
3. Be polite and courteous.
Back to Sample 3-5
商务英语Unit Two Inquiries and Offers
Inquiriquirements
1. To know about what inquiry is 2. To know about what offer is 3. To understand the difference between a firm offer and non-firm offer 4. To learn and master key words, phrases and sentence patterns 5. To learn and master how to write a business letter about inquiry and offer 6. To learn some additional sentence patterns about inquiry and offer
Notes to Letter Two
We are prepared to allow you a special discount of 5% to compensate for the trouble we have caused. 我们准备给与你们 5%的特别折扣，以补偿给你方造成的不便。 The highest discount we can allow you on this article is 10%. 这种商品我们所能给的最高折扣是10%。 To be frank with you, a discount of 4% wouldn‟t help very much. 坦率地说，4%的折扣意义不大。
Introduction to an inquiry letter
1. 询盘（价）：交易一方欲购买或出售某 种商品，问另一方发出的探询买卖该商品 及有关交易条件的一种表示。enquiry (inquiry)
商务英语写作询盘与回复
preferably in the order posed.
4. Include any necessary details that the reader may
need to know about products or services.
5. Use sales opportunities when appropriate. 5. 5.
2 How does the first paragraph in each letter begin?
3 Does each letter include necessary explanations about its purpose?
…………
精品ppt
12
Part 2
询盘用语
1、询盘 Enquiry
23、式样 Style
24、设计 Design
25、模型 Model
26、花样 Pattern
精品ppt
14
P43 therein = in that
是商业信件、公文等正式文件中常用的副词，
做状语。类似结构的词有很多，各有不同的意思 ， 如下所示：
herein = in this
herewith: = with this在此
Please quote us all the items listed in the enclosed inquiry form, giving your prices CIF Shanghai. Will you please also indicate delivery time, your terms of payment and discount details for regular purchases
Unit 2 Enquiries and Replies 商务函电课件PPT(共50张PPT)
. illustrated catalogues/catalogues
. quotations (price, price terms, payment terms, discount, etc)
. lead time
备运时间(shíjiān):从订 货至到货所需的时间 (shíjiān)。
第九页，共50页。
III. Study of the Background Knowledge:
5. “First Enquiry〞: If a buyer sends his enquiry to a seller whom he has
never before dealt with, this is the “First Enquiry 〞.
Enquiries and Replies
第二页，共50页。
I. Teaching Aims and Requirements:
• What is an enquiry?
• The types of enquiry (General Enquiry & Specific Enquiry);
• How to write letters of enquiries and how to reply to enquiries;
4. To whom should an enquiry be addressed?
• Enquiries should be addressed to the company instead of an individual, only in this way, prompt
attention will be received.
– If the enquiry is from an old client, express your appreciation of his interest in your products.
Chapter 4 Inquiries and Requests商务英语写作
Chapter 4
Inquiries
2014-12-8
Warm-Up Exercises:
2014-12-8
CIF (Cost, Insurance & Freight) CIF在我国习惯叫做“到岸价”，这种叫法也不 准确。采用CIF这种术语，在其后面应注明目的 港，如CIFQingdao。 CIF条件是指卖方负责租船订舱，按期在装运港 将合同规定的货物装上运往约定目的港的船上， 办理保险手续，并负责支付运费和保险费。至 于有关风险和责任的划分则同FOB条件一致， 即卖方仅负责货物在装运港装上船以前发生的 风险。
2014-பைடு நூலகம்2-8
Generally a detailed inquiry includes many parts:
the name and descriptions of commodity; quality or specifications; quantity; terms of price (FOB, CIF, etc.) terms of payment (by L/C, T/T, etc. ) time of shipment; packaging;
Pair-Discussion
If you want to buy the goods or services from other companies, how do you enquire? What principles do you think you should follow when you write an enquiry?
商务英语写作-商务英语公文方面写作例句：求购篇
商务英语写作商务英语公文方面写作例句：求购篇一、 inquiries and repliestranslate the following sentences into english:1 我公司是一国营公司，专营各种轻工业产品的进出口业务，与你地佰威公司（broadway international）已有多年业务关系。
2 据悉你公司能出口最新型的照相机sp-539型，故与你们联系，希望能寄我该相机目录一份。
同时并请告知其最低价，以便我与客户联系。
3 我们是世界上最大的丝绸进口商之一。
我们过去一直是从日本进口的，现在我们想到中国市场订购。
4 我们希望你能告诉我们可供出口的主要品种，最好能寄我们几份你们的出口商品目录及各种丝绸的剪样，以便我们选择。
5 关于你们8月5日打印机的询价，我们首先向你们致歉，未能迅速报价，因为厂方要研究满足你方特殊需要的可能性。
6 关于你方有关茶具的询价，我们很高兴通知你们，通过我们反复的努力，厂方已同意供应200套。
reference answers1 specializing in the import and export of various light industrial products, we are a state-owned corporation and have had business relations with broadway international at your end for many years.2 we have learned that you are in a position to export cameras of the latest model sp-539. we are therefore writing to you and hope that you will send us a copy of the catalogue. in the meantime, please let us know the lowest price so that we can approach our clients for sales.3 we are one of the largest importers of silks in the world. we used to buy silks from japan, but now we are thinking of expanding into the china market.4 could you tell us the main items you can export? it would be better if you could send us a few copies of your exports catalogue and cutting samples of various kinds of silks for our choice.5 with regard to your inquiry of august 5 for our printers, we, first of all, express our regret for not being able to quote you promptly as our manufacturers have to look into the possibility of meeting your special requirements.6 as regards your inquiry for our teasets, we are pleased to tell you that the manufacturers have agreed to supply you with 200 sets through our repeated efforts.practice fouri sales lettersput the following sentences into english:1 我公司新投放市场的学生用包是选用上等塑料薄膜（fine quality vinyl plastic）制成的，它耐用、易洗、透明，而且方便学生放置（handy for）铅笔、钢笔、尺子、活页纸、卡片和其他许多物品。
商务英语函电 Chapter 2 Enquires
贵公司订购5,000件。
we would be ready to place an order for at least 5,000 pieces with you.
及时关注此事will be much appreciated. Your prompt attention to this letter Yours faithfully
Attractive Ending
＊ If your prices are workable and the delivery date is acceptable, we intend to place a large order. ＊ Awaiting your prompt reply. ＊ We would appreciate your early reply in advance. ＊ Your early reply will be highly appreciated. ＊ If the quality is good and the prices are in line with the market at our end, we’re prepared to conclude substantial business with you.
Letter-writing practice
Please write a specific enquiry according to the following: 1) Name of commodity : CD player with Article No.C20 2) On the basis of CIF Shanghai, you ask for: a. illustrated catalogue b. samples c. the lowest price d. delivery date
商务写作Chapter+3++Inquiries+and+replies[1]
![商务写作Chapter+3++Inquiries+and+replies[1]](https://img.taocdn.com/s3/m/e2a477cc0508763231121210.png)
Look forward to hearing from you soon.
Yours faithfully
Lim chee Seng Mr. Lim chee Seng General Manager
LCS: pw
CC: Mr Yong Wai Yen, Sales Manager
2020/2/29
downward • all good-news and routine messages. . • the general plan for direct order: • Begin with the main point • Present necessary explanation(s) • End with adapted goodwill words
the terms of a sale
• Invitation to make a bid: 邀请递盘 • the inquiry made by the seller---express the
intention of selling a certain goods to the buyer
2020/2/29
• Look forward to receiving this information soon as our next large groups of students will arrive in ten days.
• Your faithfully,
2020/2/29
8
• Direct approach • arrange ideas in a direct order, • begin with the most important point and work
Business Letter- Inquiries and Request Writing
120-140 wordsDirections:Write a claim according to the information given.Your name is Jack Jones. Your company ordered from Delta Company the batch of 500 fountain pens, many of which are fault and received several complaints from your customers.♦You are asked to write to Delta Company and complain about the fault of the goods.♦Please use simplified style to write the letterMay 1, 2011SUBJECT: CLAIM ABOUT THE FAULT FOUNTAIN PENS.Our company order from your company the batch of 500 fountain pens. Some problem with fountain pens.The quality of this lot of goods is so far below the standard that can not use them for our purpose we received the complaints from customers. Your incorrect delivery has caused a great deal of trouble to us. For example, this deal affects our credit and makes the number of customers lower.We appreciate your seeing the matter seriously and arranging for the delivery within 10 days. I’m sorry to say if you are still unable to deliver them by May 20, we shall reluctantly cancel our order and ask for compensation.In view of our friendly business relations, we are sure that the matter will be settled appropriately. We shall be glad to learn from you that you are preparing to make some allowance for the damage.Jack JonesSales Manager120-140 wordsDirections:Write a claim according to the information given.Your name is Jack Jones. Your company ordered from Delta Company the batch of 500 fountain pens, many of which are fault and received several complaints from your customers.♦You are asked to write to Delta Company and complain about the fault of the goods.♦Please use simplified style to write the letterMay 5,2011SUBJECT: CLAIM ABOUT THE FAULT FOUNTAIN PENSI ordered the batch of 500 fountain pens from your company ,But many of it are fault and I had received several complaints from my customers .The quality of this lot of goods is so far below the standard that I cannot use them for our customers .Your incorrect delivery has caused trouble to us .We shall be glad to learn from you that you are preparing to make some allowance for the damage .In view of our friendly business relations ,We are sure that the matter will be settled appropriation .I 'm confident that you are serious about the matter .You certainly wouldn't like to see your customers turn to other suppliers .Your consideration of customers will bring you more business and profit .We appreciate your prompt action .Jack Jones120-140 wordsDirections:Write a claim according to the information given.Your name is Jack Jones. Your company ordered from Delta Company the batch of 500 fountain pens, many of which are fault and received several complaints from your customers.♦You are asked to write to Delta Company and complain about the fault of the goods.♦Please use simplified style to write the letterJuly 13,2009SUBJECT: CLAIM ABOUT THE FAULT FOUNTAIN PENSOur store ordered from your company the batch of 500 fountain pens on July 5 ,but many of which are fault and received several compliants from our customers .Your incorrect delivery has caused a great deal of trouble to us ,many customers were not trust our prestige .We are looking forward to a satisfactory conclusion of the matter.We have more than 5 years business relations ,our store was still believe your company .We also hope we can keep the relation of business .But if you cannot provide qualified goods within 5 days ,we will ask for the refundment and we will reluctantly turn this matter to our attorney.We enclose survey report and look forward to early settlement of the claim.Jake Jones120-140 wordsDirections:Write a claim according to the information given.Your name is Jack Jones. Your company ordered from Delta Company the batch of 500 fountain pens, many of which are fault and received several complaints from your customers.♦You are asked to write to Delta Company and complain about the fault of the goods.♦Please use simplified style to write the letterMay 16 , 2011Dear Sir:SUBJECT:CLAIM ABOUT THE FAULT FOUNTAIN PENSReferring to our order the batch of 500 fountain pens dated May 16th,is not the quality as shown in the samples.We appreciate your prompt delivery.But many of which are fault and received several complaint from many customers.Many of them are the new batch.Your incorrect has reduced our prestige and bring a great deal of trouble to us.We assume that the mistake may have been made in assemble the order.We shall be glad to learn from you that you are preparing to make some allowance for the damage.In view of our friendly business relations,we are sure that the matter will be settled appropriately.We are looking forward to a satisfactory conclusion of this matter.Jack Jones。
Chapter-Inquiries-and-Replies文档
6
Business English Writing Practice (2 nd Edition)
商务英语写作实训（第二版）
Chapter 2
Compose Your Message
7
Business English Writing Practice (2 nd Edition)
商务英语写作实训（第二版）
Business English Writing Practice (2 nd Edition)
商务英语写作实训（第二版）
General Structure of Inquiry letters
Chapter 2
Step 1
1. source of recipient (if it's an initial business letter) 2. brief selfintroduction 3. reasons for inquiry
5
Business English Writing Practice (2 nd Edition)
商务英语写作实训（第二版）
Listen to Mr. Tutorial
Chapter 2
Try to add one more paragraph to this inquiry:
In the circumstances please indicate whether you will allow us a special discount. This would enable us to maintain the low selling prices, which have been an important reason for the growth of our business. In return we would be prepared to place orders for a guaranteed annual minimum number of bicycles, the figure to be mutually agreed.
Unit 2 Inquiries&Offers
• 但目前我方急需一大批零部件，如所附清单所示。 请尽快用传真发来形式发票，且空邮硬拷贝一式四 份，并告知纽约船上交货价。
• as per 按照 • As per your request, we have shipped all your orders by S.S. “Atlas”. • 我方已按要求将贵方全部定货装上了“Atlas”号轮。
• a large quantity of
大量
• We understand you are in need of a large quantity (quantities) of ammonium sulphate, and wish to have a share in this business. • 我方得知贵方需要大量硫酸铵，我方希望能参加这项交易。 • quantity n. 数量 • You say you will require a large quantity. About how many do you mean? • 你说你需要的数量很大，大约是多少呢？
• We shall be glad to know when we may expect shipment as the goods are most urgently needed.
• 由于该批货物需要非常急迫，如蒙告知何时可望装运，则 十分高兴。
• (2)
• Dear Mr. Wang:
• Subject: Parts of Machine Type B-114
• Dear Sirs, • Re: Hog Casings • We are in receipt of your letter dated June 6 and very pleased to be told that there are extremely brisk demands for captioned goods in Tokyo. • In order to start a concrete transaction between us, we take pleasure in making you a special offer, subject to our final confirmation, as follows: • Commodity: Salted Hog Casings • Specification (cm.): 28/30 30/32 32/34 34/36 36/38 38/up • Quantity (Barrel): 1 2 7 10 10 20
商务英语chapter 8(2)-inquiry and reply
Sample 5- Reply to general enquiry
Gentlemen: We welcome you for your enquiry of March 21 and thank you f or your interest in our export commodities. We are enclosing some copies of our illustrated catalogues and a price list giving the details you ask for. Also under separate cover, we are sending you some samples which will show you clearly the quality and craftsmanship. We trust that when you see them you will agree that our products appeal to the most selective buyer. We allow a proper discount according to the quantity ordered. As to the terms of payment we usually require L/C payable by sight draft. Thank you again for your interest in our products. We are looking forward to your order and you may be assured that it will receive our prompt and careful attention. Truly yours,
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Inquiries and Replies
An inquiry is used when we want to ask for more information concerning a product, service or other information about a product or service that interests us.
Compose Your Message
Importance of an inquiry
Inquiry Offer / Quote Counter-offer
Acceptance
the first step of a business transaction
Nature of an inquiry In foreign trade an inquiry is usually
1.yers to
invite a quotation and/or an offer for the goods
2. A detailed inquiry includes: the name
and descriptions of the commodity, quality, quantity,
(not absolutely) made by the potential buyer without engagement, requesting for information on the supply of certain goods. So we call it 询盘 or 询价 in Chinese.
Contents
Get Started Compose Your Message
Sample Study Read for Reference Check Yourself
Lead-in
Dear Sir,
We are one of the leading bicycle dealers in Dubai, and we have an office
in Zhuhai, China. We sell many brands of products. Some are domestic,
some are foreign. Our company has been established for almost ten
years. We have a good reputation in this line.
If you will allow us a special discount, we would like to place an order
with you.
Looking forward to your reply Best regards,
Any Problems?
Cindy
Listen to Mr. Tutorial
Our customers are very interested in your bicycles for both men and
women, and also for children. I would appreciate it very much if you
could send me your catalogue and price list for bicycles.
Listen to Mr. Tutorial
Try to add one more paragraph to this inquiry:
In the circumstances please indicate whether you will allow us a special discount. This would enable us to maintain the low selling prices, which have been an important reason for the growth of our business. In return we would be prepared to place orders for a guaranteed annual minimum number of bicycles, the figure to be mutually agreed.
Inquiries and Replies
Objectives
➢Use proper tone in asking questions; ➢Learn to compose inquiry letters and their replies; ➢Get to know when to use direct approach to convey messages.
Amendments
•The paragraph of selfintroduction with wordy expressions (Some are domestic, some are foreign). •Too much introduction is a waste of time for business people.
Well-done
• Cindy is clever to keep commercial secret; • Cindy adopted the full block style in writing this letter; •She first made a brief introduction to her company.
✓So clearly state what it is that you are inquiring about and what you would like the recipient of your letter to do. ✓Make your inquiry as clear and specific as possible.