新编剑桥商务英语.pdf
新编剑桥商务英语（高级）第三版7.1[优质文档]
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Managerial qualities1What does this quotation mean?‘A bad manager confuses activity with performance.’Anon2Read this story that was widely circulated on the Internet a few years ago. What does it say about managers that made it so popular?A man in a hot air balloon realised he was lost. He reduced altitude and spotted a woman below. He descended a bit more and shouted, ‘Excuse me, can you help me? I promised a friend I would meet him a n hour ago bu t I don’t kn ow wh ere I am.’The woman below replied, ‘Y ou are in a hot air balloon hovering approximately 30 feet above the ground. Y ou are between 40 and 41 degrees north latitude and between 59 and 60 degrees west longitude.’‘Y ou must be an engineer,’ said the balloonist.‘I am,’ replied the woman. ‘How did you know?’‘Well,’ answered the balloonist, ‘everything you told me is technically correct, but I still have no idea what to make of your information, and the fact is I am still lost. Frankly, you haven’t been much help so far.’The woman below responded, ‘Y ou must be in management.’‘I am,’ replied the balloonist, ‘but how did you know?’‘Well,’ side the woman, ‘you don’t know where you are or where you are going. Y ou have risen to where you are due to a large quantity of hot air. Y ou made a promise, Which you have no idea how to keep, and you expect people beneath you to solve your problems. The fact is you are in exactly the same position you were in before we met, But now, somehow, it’s my fault.’3Number the six most important (1-6) qualities f or a man ag er to possess.A good manager is someone who can…A delegate responsibility ______B plan effectively ______C motivate their staff to perform ______D handle people sensitively ______E organise work efficiently ______F recognise and reward good performance ______G take tough decisions ______H lead by example ______I inspire confidence and respect ______J communicate their vision and ideas ______K co-operate with other parts of the organisation______L be creative and have innovative ideas _____4Discuss your choices with your partner. What are the consequences for the team and the manager if these qualities are absent?5Look at the list in exercise 3 on page 66 and say what are the key qualities for a leader to possess.Are these different from a manager’s qualities?Is there another leadership quality you would add to the list?Strengths and weaknesses6Y ou will hear five employees describing the strengths and weaknesses of their managers.The first time you listen, identify th e weakn ess of each man ag er.The second you listen, identify the strength of each manager.TASK ONE – WEAKNESS1________ A is very disorganized2________ B does not co-operate with other departments3________ C does not delegate enough4________ D is not good at communicating5________ E does not have clear objectivesF cannot make quick decisionsG is rather insensitiveH is not especially cleverTASK TOW – STRENGTH6_________ A is a natural communicator7_________ B challenges his staff to achieve more8_________ C is intelligent9_________ D fits in well in the organization10_________ E has very good people skillsF leads by exampleG gives praise and recognition to the teamH organises work efficiently7What do you think these phrases from the listening mean?1 He’s not afraid to get his hands dirty.2 He’s a bit of a control freak.3 He spreads himself very thin.4 He often puts you on the spot.5 He doesn’t take on board what you’re saying.6 She’s difficult to get on with.7 She doesn’t have the company’s interests at heart.Idioms: management problems1What do you think each of these idioms means?1 can’t see the wood for the trees2 doesn’t want to lose face3 have tunnel vision4 bite off more than you can chew5 too many chiefs, not enough Indians6 cut corners7 throw money at the problem8 open a can of worms9 be a yes-man2 Study each of the cases below. Which idiom best fits each case?0 He had no experience of negotiating. All the same, he volunteered to discuss asettlement to the four-week-old strike with a union leader who had been in the business for 40 years.He bit off more than he could chew.1 Asked to find out customer satisfaction rates, the managers at one call centreresearched and produced all sorts of data: agent productivity rates, answer delay times, average call times, percentage of problems solved first time, etc.2 A large electricity supplier is setting up a new customer billing IT manager’s staff, asoftware designer, a company in change of implementing the software and a team of software consultants. After six months very little prog ress h as been made.3 One of the directors of a bank decides to get tough on people using work phones tomake personal calls. This causes a lot of resentment among staff and accusations that managers are just as guilty of this kin d of thing as regular staff.4 Under pressure to reduce costs, a ferry company decided that they could maximizethe time their ships were at sea if more safety checks were done while the ships were sailing rather than in the dock.5 A sales manager had to present her plan for more accurate sales forecasting to theexecutive board. Two days before her presentation she showed it to a colleague who told her that it had fundamental mistakes in it. So the day before the presentation, she called in sick and asked if the presentation could be postponed toa later data.6 The government has responded to a lack of hospital beds by building a state of theart, fully-equipped new extension to a city’s hospital. Unfortunately, there are not enough trained staff to man it.3 What should they have done in each case?Expressing purpose4 Read the text from the letters page of Working Life magazine and say which of thesestress-relieving things you regularly do.I W AS GETTING REALLY STRESSED and not working efficiently. So I decided tomake some simple changes in my w orking routine. I’d strongly recommend anyone who feels as I did to take time out to think about what they can do to take the stress out of their lives –it’s not as difficult as it seems! Here’s what I did:1 made (modest) lists of what I needed to do each day so that I wouldn’t spend myday worrying about what I hadn’t done yet.2 made time for myself to get exercise during the day in order to feel fresher and moreable to concentrate when I sat at my desk.3 learnt to say ‘no’ to people to avoid taking on more work than I could reasonablyhandle.4 spent the first ten minutes of each day in the office reading the news over a coffeejust to relax and get my mind working.5 took time out to stop and chat to colleagues to prevent frustration with a particulartask from building up. A good laugh is a great tonic.5 took time out to stop and chat to colleagues to prevent frustration with a particulartask from building up. A good laugh is a great tonic.5 Look at the list of actions again and underline the phrases that explain the purposeof each action.1 made (modest!) lists of what I needed to do each day so that I wouldn’t spend myday worrying.6 Make three more sentences describing an action to relieve stress. Explain the precisepurpose of each action.7 The CEO of an international clothes retail group felt that this senior managers werenot performing as they should. Their skil ls didn’t seem to match the requirements of the business and many seemed to be out of touch with day-to-day operations. So, he devised a seven-point strategy to address the problem.• Study the measures. What is the purpose of each measure?• Write a sentence explaining the purpose of each one, using thePhrases from exercise 4.1 They need to undergo an assessment in order to find out where they real strengthsand weaknesses are.From 1 January next year all senior managers will:1 undergo an assessment of their skills by an external managementconsultant.2 be set clear, concrete and practical targets for the year.3 spend at least one day per month working at a high street retail store.4 spend at least three months every three in an overseas subsidiary.5 participate in team-building activities once a year with their team.6 devote at least six hours per month to foreign language training.7 follow at least one course per year in communications skills (managing meetings, negotiating, etc).Management consultants1 What do you think of management consultants? Do they have a good orBad reputation in your country (or company)?2 Read the letter from a management consultant defending his profession.Choose the best word (A, B, C or D) to fill each gap.Dear EditorY our article on 5 September ‘ Consultants - who needs them?’ gives a very one-sided view of our profession.We consultant are often criticised for using management buzzwords to sell our services. The critics ‘(1)____ is that we dress up an will (2)____ their business. So when we encourage companies to ‘analyse their value chain’, we are saying nothing mo re than ‘see which part of the business is most profitable’. When we (3)____ them to ‘empower their employee’, we are just saying (4)____ them to do a good job. The terms we use, the critics say, is just jargon for things that all businesses know they have to do anyway.We’re also accused (5)____ hypocrisy. The classic example of this is when during the 1990s consultancy firms told companies to concentrate on their core competencies and outsource non-essential activities to contractors who could do a better and cheaper job. But, the critics scream, you (6)____ a lot of the early 1980s telling companies to diversify and get involved in new businesses.Maybe we are sometimes guilty of following the (7)____ trends in management, but I have one (8)____ simple answer for the critics. Knowing the need for these management concepts and practices is one thing; actually using them and (9)____ them is another. Our job is to remind businesses to do the things they ought to be doing. That is the role of consultants and it’s a very (10)____ role. We’re not saying managers are stupid, but just that it’s human nature sometimes to ignore the obviou s.John Birdman(Partner - Salix Associates)1 A theme B argument C speech D debate2 A transform B modify C transfigure D reverse3 A explain B say C force D urge4 A entrust B believe C trust D involve5 A by B of C on D with6 A lasted B took C passed D spent7 A last B latest C freshest D least8 A absolutely B completely C very D utterly9 A implementing B effecting C realising D installing10 A hopeful B thoughtful C useful D carefulDo you agree with him?Word order: adverbs3 Study these basic rules of word order in English.Word order: adverbs1 Don’t separate a verb from its direct object.He left early the party early.2 Adverbs generally go after the main verb.She drove carefully.3 Adverbs of frequency (often, always, etc) and qualifiers (really,absolutely, etc) go before the main verb.They always bring a gift of some kind.I really like him.4 With be, adverbs of frequency go after the verb.He is always in meetings when I call.5 Phrases expressing time (in the morning, three days ago, last year, etc)can go at the beginning or the end of a sentence.Last year I didn’t have a summer holiday.I didn’t have a summer holiday last year.6 We usually put place before time.I’ve lived in Oxford for ten years.4 Put the word / phrase in brackets into th e correct pl ace in each sen tence.0 I didn’t arrive at his house. (until after 8 o’clock)I didn’t arrive at his house until after 8 o’clock.1 Don’t wor ry. I can catch the bus. (easily)2 I intended to stay in this job for so long. (never)3 She goes back to her house each weekend. (in the country)4 I like Cate Blanchett’s films. (a lot)5 All my troubles seemed so far away. (yesterday)6 It will take a long time to get an answer from them. (probably)7 He fell in love with Los Angeles the day he arrived. (hopelessly)8 She was amazed at the progress we had made. (absolutely)9 It is quite difficult to persuade som eone to buy on th e spot. (often)10 They attended the conference in London. (Last week)5 Correct the word order in these statements about management.0 I try usually to delegate responsibility to my team.I usually try to delegate responsibility to my team.1 She handles very sensitively the problems.2 She reads in the morning all her emails on the train to work.3 In his office he holds a team meeting every Monday.4 She leads always by example.。
新编剑桥商务英语unit-2全篇
final salary pension scheme ['pɛnʃən] [skim] 按最终薪水给付的养老金计划
non-cash reward [rɪ'wɔrd]非现金形式的奖赏 once-in-a-lifetime 千载难逢的，令人难忘的 career goal 职业目标 senior management ['mænɪdʒmənt]高层管理人
员
Vocabulary: Benefits and Incentives
Discuss: What is most important to you when choosing a job?
an impressive job title training and staff development a good salary a pension flexible working hours opportunities to travel opportunities for promotion parental leave days off and long holidays a company car
What a lovely place Xerox is to work! Kim Moloney, a client services executive, can’t say enough nice things about her employer. ‘It’s a very special environment,’ she says, ‘People describe Xerox as a family and I was amazed at the number of people who have worked here for so long.’
新编剑桥商务英语(中级)Module-2精选全文完整版
可编辑修改精选全文完整版Useful language from Module 2Wordlistbranch headquarters promotiontake part in call centre holding company recognition take seriously cash bonus manufacturing research and developmenttake with a pinch of salt corporation parental leave distribution centre pension reward trademark division perks subsidiary turnover flexible plant take care warehouse found (a company) position take onExpressionsPresentingGood morning and thanks for coming.Today I'd like to tell you about...If you have any questions, I'll be happy to answer them at the end.In my brief presentation we'll begin by looking at... First of all there's.../ and finally there's...Then I'll give an overview of...OK, let's move on to look at...One thing I'd like to point out is...Take a look at this chart, which shows...Here you can see...Finally. I'd like to talk about...So that brings me to the end of my presentation. Thanks for listening.Are there any questions?Module 2.1 Company benefitsBenefits and incentivesV ocabulary1) Ask students to work alone as they rank the ten items and then compare and discuss in pairs. Make sure they give reasons.ExtensionIn Part Two of the Speaking Test, students might need to give a one-minute presentation entitled, "What is important when choosing a job?". Put students in pairs and tell them to practise a similar presentation, taking turns to be the examiner or the candidate. Students can use some of the ideas listed in exercise 1.2) 2.1 Students listen out for five of the benefits and incentives in exercise 1. Note that this is a similar task to Part Two of the Listening Test.Answers1 a company car2 flexible working hours3 parental leave4 an impressive job title5 a pension2.1 Listening scriptSpeaker 1 It's great because usually it means my wife can use the one at home and we even take mine away at weekends. I work for quite a relaxed company and they don't seem to mind how I use it for leisure.Speaker 2I thought it wouldn't change the way I worked after the first six months, but as they got older it actually became more complicated with getting them to school or if they wanted to do activities in the afternoon. But my boss has been really good about it and some days I can do a half day if I want and then I might work later on other days - or I take work home, which I don't like doing, but it's the only way... Speaker 3 It's actually the law now so they had to let me have it. It was only two weeks but at least I had time to help my wife out. Mind you, after all the late nights and crying I was really happy to get back to work for a while and have a rest!Speaker 4I've just been promoted from Assistant IT Technician to Chief Operational Network Administrator. It means I get a bit of a pay rise and new business cards with my name on. I'm not sure if I get my own office though.Speaker 5The problem for me is that I won't have enough to live on when I'm 60 and I can't afford a private plan. So I'll probably try and keep working for a few more years, and anyway, I heard the government is planning to raise the age of retirement...Is working for Xerox too good to be true?Reading3) Set students a time limit of about three minutes to answer the question. The aim is to find any benefits andincentives, but tell students not to read in too much detail at this stage.Answersopportunities for promotion, training and staff development, a pension*Note that the article also mentions a "reward and recognition scheme" which is another form of incentive.4) Now students read the article in much more detail to answer questions 1-5. Refer them to the Exam Success tip on reading the complete text before answering any questions.Answers1 B2 A3 C4 B5 CExpressions with takeV ocabulary5 As a quick lead-in, ask students to brainstorm collocations and expressions they can think of with take, eg take a day off, take a taxi, take a break, take off, etc.Answers1 take (Moloney's comments) with a pinch of salt2 take care of3 Take (Carole Palmer)4 took part in5 takes on6 takes seriouslyExtensionAsk students to write six new sentences using take from the exercise. They can relate the sentences to their own work or life, eg I'd take the news of a pay rise with a pinch of salt. (not so sure, doubtfully)Module 2.1 Company benefitsAsking questions about jobsSpeaking1) Tell students to imagine they were the journalist writing the article on Xerox on the previous page. They need to create the questions they asked during the interviews with Kim Moloney and Carole Palmer. The article offers clues as to the tense needed for each question. This exercise should be a review for students at this level and provides some basic questions for asking about a job.Answers1 How long have you been working for the company?2 When did you join (the company)?3 What was your first job?4 What are you responsible for?5 Where are you based?6 What would you like to do in the future?2) Students practice asking and answering the questions. If possible, try to pair students who haven't yet met in the class. Make sure the answers use the correct tense and give feedback.The PastGrammar3) Students match the three verb forms to the correct tense definitions.AnswersPast simple: startedPresent perfect: has movedPresent perfect continuous: has been workingRefer students to the Grammar reference on page 128. Suggest they also re-read the information on the present perfect and present perfect continuous in Module 1. Remind students that we tend not to use continuous forms with stative verbs. Also point out that verbs like work and live can often be used in the present perfect and present perfect continuous form with little change in meaning. The main change in emphasis is that the continuous form emphasises that the action is ongoing. You could also draw these timelines on the board to help clarify the meaning:Past simplePast NowX ↑Present perfectPastNowPresent perfect continuousPast Now4) Students underline the correct verb form. When checking answers, ask students to try and explain their choice.Answers1 began2 trademarked3 became4 has been5 has been working6 has been7 took partPhotocopiable activity 2.1See page 162.5) Students complete the letter of application with the verbs in different tenses.Answers1 have been working2 joined3 have had4 have been considering5 has expanded / has been expanding (we are unsure if the expansion has ended)6 completed7 have been studying8 has agreedA letter of applicationWriting6) Begin by asking students if they have ever applied for a job. Elicit the process, eg Where did you find out about the job? Did you have to write a letter or fill in a form? This task resembles the format for Part Two of the Writing Test with students being given a text and then some handwritten notes. Ask students to underline key information. Make sure they realise that they must include the handwritten notes and stay within the word limit. If you are short of time this could be set as homework. If it is done in class, students could work in pairs and draft the letter together.Possible answerDear Sir or Madam,I saw your advert for the post of Personal Assistant to Overseas Sales Manager in yesterday's newspaper and I would like to apply for the position.As you can see from my attached CV, I have been working for a travel agency for the last six months, which I have really enjoyed. Before that I worked as a receptionist and secretary for two years.I have a good knowledge of English as I completed a course at college and I am also fluent in Italian having lived in Rome for the summer in 2006. Please note that my current manager has agreed to write me a reference. I look forward to hearing from you.Yours faithfully(students' name)Module 2.2 Presenting your companyCompany termsVocabulary1) This activity checks that students know some key vocabulary before starting. The definitions are in the information files on pages 126 and 131, or students can check in their dictionaries.During the task, make sure students know how to pronounce all the words. It may be helpful to drill the word stress in these words:distribution, warehouse, headquarters, subsidiary, corporation, division.PresentationsListening2) 2.2 For this first listening, students only need to listen out for the words in exercise 1.Answersheadquarters corporation divisions2.2 Listening scriptExtract 1 Good morning and thanks for coming. Today I'd like to tell you about the world's largest document management company. With a turnover of nearly sixteen billion dollars the Xerox Corporation develops and markets innovative technologies with products and solutions that customers depend upon to get the best results for their business. In my brief presentation we'll begin by looking at some of the key figures behind the company's success and how the company is structured. Then I'll give an overview of Xerox around the world and finally I'd like to talk about some of the trends affecting out market and its future growth. If you have any questions, I'll be happy to answer them at the end. So, here you can see, the turnover for last year was nearly sixteen billion dollars, with a final income of 978 million dollars. We operated from our headquarters in Rochester New York State in 160 countries with 55,000 employees, with over half of those in the USA. This next chart shows you how the corporation is splitinto four divisions. First of all there's Xerox Global Services...Extract 2And finally there's Xerox Innovation with five centres in the United States, Canada and Europe. Note that six percent of revenue was dedicated to research and development last year as the key part of our mission statement is, and I quote, "to help people find better ways to do great work." OK, let's move on to look at Xerox around the world in a little more detail. Take a look at this chart, which shows revenue by region. So about half our revenue is from the US market. Then Europe with over five billion dollars and the rest of the world with over two. One thing I'd like to point out is...Extract 3 Finally, how is the market for the document industry looking? Well it would be unrecognisable to the people who founded the orginal company in 1906 and even compared to the second half of the twentieth century. More and more offices are moving from black and white printing to color, and from paper documents to electronic documents. These are clearly the future opportunities and areas of growth in what is a total market worth an estimated 112 billion dollars...So that brings me to the end of my presentation. Thanks for listening. I hope it's been of interest. Are there any questions?3) Students can work in pairs and try to say the numbers. In order to check their answers, you could play the recording again so students can listen for pronunciation.Answerssixteen billionnine hundred and seventy-eight millionone hundred and sixtyfifty-five thousandhalffoursixfive billiontwo billionnineteen oh sixone hundred and twelve billion4) 2.2 Students listen again and write notes. Answers16,000,000,000 turnover978,000,000,000 final income160 countries55,000 employeeshalf of 55,000 in the USA4 divisions6% of revenue dedicated to research and development 5,000,000,000 dollars revenue in Europe (over) 2,000,000,000 dollars rest of world revenue 1906 company founded 112,000,000,000 total marketPhotocopiabel activity 2.2See page 163.5) 2.2 Give students time to study the flowchart and read the expressions. Then, play the recording at least once for students to match the expressions. Afterwards, students could check their answers by reading the listening script.Answers1 A2 F3 F4 D5 A6 C7 B8 B9 B 10 D11 D 12 A 13 B 14 C 15 FPronunciation6) 2.3 Students might find the idea that we pause so often in a presentation quite strange, but it is a standard technique with experienced presenters, especially when talking to larger audiences. Play the recording and students mark the pauses. With more confident groups, let them try to predict where the pauses will go before listening. It might help to point out that we tend to pause whenever there is a full stop or comma, after signal phrases (Today/Firstly/Next), to separate key information (eg the name of a company), or to emphasise information (as in the presentation about Xerox - the world's / largest / document / management / company). Students can check their answers in the listening script on page 135 where the pauses are indicated already.2.3/2.4 Listening scriptPresenter Good morning/ and thanks for coming. / Today/ I'd like to tell you about/ the world's/ largest/ document / management/ company./ With a turnover ofnearly sixteen billion dollars/ the Xerox Corporation develops/ and markets/ innovative technologies/ with products and solutions/ that customers depend upon to get the best results/ for their business./ In my brief presentation/ we'll begin by looking at/ some of the key figures/ behind the company's success/ and how the company is structured./ Then/ I'll give an overview of Xerox around the world/ and finally/ I'd like to talk about some of the trends/ affecting our market/ and its future growth./ If you have any questions,/ I'll be happy to answer them at the end.7) 2.4 This is designed as a drill and helps to focus students on intonation and stress, as well as pausing. It's a useful strategy that they can learn to apply to their own presentations. Drill it as a class, or students could also practice on their own at home.Giving a presentationSpeaking1) Ask students what kind of company they would like to run if they had the chance. Tell them this is their "dream" company and they are going to create it. Working alone, they make up facts and figures to fill in the first column of the table. The aim of the task is to give controlled practice of the expressions for presenting. Their ideas can be as far-fetched as they like.2) Refer students back to the expressions in exercise 5 on page 21. Students work in pairs and give their presentations. They may find it helpful to repeat their presentations at least twice so they could also change partners. The person listening takes notes and could also offer feedback and suggestions on possible improvements.ExtensionAfter students have give their presentations to partners, you could ask them to do the same again to the class. Also, students could follow the advice in the Learning Tip and record their presentation or transcribe it, marking pauses as they did in exercise 6 on page 21.3) Students prepare a full-length presentation about a company for their next lesson. This could be their own company or one they know well. Alternatively, students could research a company using information on its website and use this as the basis for a presentation.A memoWritingAsk students if they receive memos at work. What are they about?Who writes them? With pre-work learners, ask them if they can define what a memo is.4) Refer students to the Exam Success tip before they read the instructions.Answers1 All staff.2 Any staff with a company based pension scheme.3 There have been changes in the government pension laws.4 This will affect the current company based pension scheme.5 A presentation will be given by the Head of Finance on the changes and any effects.5) The next two exercises help students to write effective subject lines. Make sure students realise the importance of a subject line, which is to summarise the key content of the memo and help the reader to identify the purpose easily.Answerpresentation, changes, pension, schemeExtensionBefore students do exercise 6, ask them to apply questions 2-5 from exercise 4 to each of the memos in exercise 6. Note that all the memos are to "All staff".6) Students should begin by underlining any key words. They could compare these with a partner. Then they will need to choose the best three or four words to keep the subject lines brief.Possible answersMemo 1: Display of new factory plansMemo 2: Presentation on flexitime and home-workingMemo 3: Spanish classes7) This is very similar to the writing task in Part Two of the Writing Test. It could be done in class (perhaps with students in pairs) or set for homework.Possible answerTo: All StaffFrom: (name of student)Date: 1st OctoberSubject: Presentation of new insurance policyTo offer staff a better health insurance scheme, we are now working with a new insurance company. Please note therefore that a representative from this company will present the new staff policy on 9th October at 2pm in the conference room. All staff are welcome to attend.Module 2.3 Reading Test: Part fiveExam practice1) Students complete the table with words that are typically focused on in this part of the Reading Test. Answersprepositions articles conjunctions auxiliary pronounsverbsfor the because has whichto a so are whoof and do2) After students work in pairs, ask everyone to feed back to the class so ideas can be shared. It's also a good idea for students to use good dictionaries so they can check the word types beforehand.Possible answersprepositions articles conjunctions auxiliary pronounsverbsin an when have itat no article while does himby that3) Ask students to read the rubric carefully. They should always read the whole text first before trying to answer. You might want them to work in pairs and discuss possibilities. Draw their attention to the fact that many of the words will be those looked at in exercises 1 and 2, although other types of words may still be incorrect (see 10 in this text).Answers1 WILL2 OF3 WHO4 IN5 DO6 CORRECT7 TO 8 AND 9 CORRECT10 TAKE 11 FOR 12 CORRECTWriting Test: Part OneExam PracticeRefer students to the Exam Success tip. Students will be fairly familiar with this type of task now as they were introduced to the format on page 12 of Module 1 (exercise 3) and page 23 of Module 2 (exercise 7). For this reason, you can set exam conditions so students can work alone. Allow 10-15 minutes.Possible answerFrom: (student's name)Subject: Confirmation of seminar detailsDate: XXXTo: Assistant seminar organisersPlease note that I have booked Rooms 101 and 102 for the seminar next week. I'd be grateful if you would now confirm this booking and the final schedule for the event with security. Also note that Mr. Singh will be one hour late on the Monday morning.Exam self-checkRefer students to the advice in the Learning Tip. They should swap their work with a partner. It's helpful if students become used to commenting on and being supportive of each other's work.。
新编剑桥商务英语unit7精选全文
Languages for qualities and skills
❖fighter pilot / airline pilot
▪ Excellent health/vision ▪ Excellent heart condition ▪ Challenging , dangerous
❖politician / journalist
❖Rackspace Managed Hosting 可控制虚拟主机公 司 is an IT hosting company based in San Antonio,
Texas.
❖Proctor and Gamble: 宝洁公司(P&G)
is a Fortune 500 American multinational corporation headquartered in downtown Cincinnati, Ohio and manufactures a wide range of consumer goods. (财富500强公司之一，一家生产 个人卫生用品的大集团公司，总部设在美国)
- (many graduates believe) you work on creative PR campaigns and go on lots of jollies
- marketing seems more attractive (than sales)
- it isn’t as bad as myths suggest
❖Retain an air of glamour显得很风光 ❖Jolly 痛快，刺激 ❖Door-to-door 挨家挨户的 ❖Cold calling 不期而至的电话 ❖ Outnumber…by..数量上超过
新编剑桥商务英语unit-3精选全文
Words & expressions
• set up •concept •charge •branch out •growth •launch • fee
So is the main concept behind a franchise that of a compromise between setting up on your own and working for a company? ‘Absolutely not,’ says Dan Archer, head of marketing at the British Franchise Association. ‘That’s a ludicrous over-simplification. It is running your own business, but it’s taking away some of the risk and bringing in the support of other people.’ He points out that only 0.9% of franchises fail, compared with the majority of individually owned businesses.
Words & expressions
• set up 成立 创立 •concept 概念 •charge 定价 负责 •branch out 拓展业务 •growth 增长 •launch 开办 创立 • fee 费用 initial fee 押金，保证金
新编剑桥商务英语(高级)第三版2.1资料
新编剑桥商务英语（高级）第三版 2. 1Grow ing the compa nyParts of a compa ny1 Do you thi nk this quotati on is true all bus in ess?‘thi nk that our fun dame ntal belief is that for us growth is a way of life and we have to grow at all times'Mukesh Amba ni, chairma n of Relia nee In dustries2 Read this entry from a company website and use these words to label the digram. Subsidiary headquarters sales officesWarehouse R&D divisio n main pla nWe are based in La Defen se, the bus in ess district of Pairs, and new products are developed n earby at our labs in St Den se. Our prin cipal manu facturi ng facility is just out side Lille and products go from there to be a cental distribution point at Compieg ne.Three sales age ncies cover the various regi ons of France with intern atio nal offices in Fran kfurt,Mila n and Madrid. The London offices is run by our UK subsidiary.3 What is the diffide nee betwee n the followi ng words and phrases?1 a sales office and a subsidiary2 a warehouse and a pla nt3 the headquarters and a divisi onGrowth Strategy4 Find a synonym in the box of each of the un derli ned words.Go public sell off set up go out of bus in ess expa ndTake over make redu ndant shut dow n1 We acquired Everforce Ltd in 2005.2 Our target is to grow the bus in ess by 15% each year.3 We created a subsidiary to sell after-sales service.4 The compa ny will be listed on the Stock Excha nge n ext year.5 They went ban krupt last year.6 We laid 300 employees off in June.7 After a lot of discussi on we decided to closed the pla nt.8 We have divested our shares in the logistic compa ny.5 What is the diffide nee betwee n the followi ng expressi ons?1 Lay ing people off and firing them2 taking over a company and merging with it3 orga nic growth and non-organic growth6SAP and Oracle are the worlds lead ing compa nies in provid ing the software soluti ons for bus in ess. But their bus in ess strategies are very diffide nt.Read the text about SAPS growth strategy. Choose the best senten ces from the list (A-H) below the complete each gap (1-6). Do not use any letter more than once. SAP competes with 6rganic growth'How do you stay at the top of the heap in the bus in ess software game? If ycre SAP, you do it through 6rganic growth', not blockbuster acquisitions. That is the world from SAP CEO Henning Kagerma nn. (0) HThe sec on d-best strategy is acquisiti on: Kagerma nn saidThe best is the orga nic growth. We are not just doing the orga nic growth because we have no other choice.The comme nt is aimed squarely at rival Oracle Corp; which spe nt n early $20 billi on betwee n 2004 and 2006 expa nding its core database bus in ess into the SAP-domin ated bus in ess applicati ons market.( _ .We are the market leade 'e said.'lt ' on surprise that a dista nt nu mber-two player wants to catch u.SAP was set up in 1972 by five former IBM employees© ___ . Although it hasa growing number of subsidiary, there are complements to its main activities, as Shai Agassi, preside nts of the compa ny's Products and tech no logy Group expla in, at the same time hav ing a direct dig at Oracle. The key diffide nee betwee n the twocompanies, he says, lies in Orac ' tendency to acquire an industry solution that is at the heart', when we do an acquisition, it'tat the edge of the solutions. ( _ Oracle is buying half body parts and trying to make a body out of it.In fact, Agassi expects SPA to grow faster than the rest of the industry this year-15% to 17% in sales of new software lice nces-through internal inno vatio n and small-scale acquisition.(4 ___ .SAP used to concen trate on large bus in ess customers, but in creas in gly pursu ing sales in the market, a strategy that bega n in 2000. (5) .The compa ny excepts to fin ish developme nt of the mySAP suite within the n ext four years, as well as its En terprise Services Achitecture (ESA). ESA is basically a platform that will allow SAP to provide con siste nt bus in ess services around it, i nmuch the same way as Microsoft has built applicati ons around its successful operat ing systems.Among the compa ny's other goals is the developme nt of hun dreds of additi onal services for the mySAP suite, a so-calledecosystems of supportive tech no logies.Bus in ess in the future is not bus in ess in an en terpriseKagerma nn says. It ' bus in ess in an ecosystem. (6 ______ . We try to in vite others with great ideas toinnovate on the platform.'A In fact, it expects sales to companies with fewer than employees to acco unt for n early half SAP total software sales this year.B They rece ntly announ ced they had purchased Virsa a privately held supplier of regulatory complia neeC You just ca 'do everythi ng yourself if you want toCompetitive.D Competition in the market is fierce and only the bigwill survive.Exam Success25,000 make sure thatthe phrase you choose fits grammatically and in System, meaning,both with software.the sentence beforeremai nand the sentence after. Read the whole textplayers back to yourself atE Since then, it has evolved from a small, regional enterprise into the global the end.market leader in ERP software, employing more than 34,000 people.F Kagerma nn was uni mpressed with Oracle appetite for big, Headline-grabb ing acquisiti on ( PeopleSoft Siebel System).G That is differe nt from buying half of a heart.H He made the comments while he was talking with reporters Lastweek duri ng his compa n' annual Developer Kickoff Meeti ng in Burlingame, CA.7 Summarise the growth strategies of SAP and Oracle. What is the key to SAP Ion ger-term strategy?Past ten ses1 Study these extracts from the text about SAP on page 17.Name each un derl ine ten ses (past simple, past con ti nu ous, past perfect, prese nt perfect or used to )Say what you know about each tens' use and why you thi nk it is used here.1 He made the comments while he was talking with reporters last week.2 SAP was set up in 1972 by fine former IBM employees.3 Since then, it has evolved from a small, regional enterprise into the global market leader.4 They rece ntly announ ced they had purchased Virsa System.5 SAP used to concen trate on large bus in ess customers,but is in creas in gly pursu ingsales in the midmarket.6 it' strategy that began in 2000.2 You receive this internal email. Follow the instruction it.Hi Den iseBelow is the short company history I've written for the About us' entry on theEn glish page of the new website. I thi nk it's gen erally OK but I'm so uncon fide nt about my use of ten ses in En glish that'e just left the verbs in the infinitive! Can you put them in the right form and send it back? Thanks and sorry for being so useless! BrigitteThis is the unu sual of Rain coat Software, a compa ny that ( _ (come) in to being accide ntally because of the hobby of one man, Hans Meier.In 1998 Hans (2) ___ (work) as a computer programmer for a large bank inZurich. But he (3) ___ (be) restless. Each eve ning he (4) __ (return) home and, just for fun, (5) ____ h ack) into official websites on his pers onal computer (notthe ban k's, of course!). The day after he (6 ___(hack) on to a particularlysen sitive US gover nment website, he (7) (receive) an email from them.Feari ng that would the end of his career as a hack at the bank, he (8) (ope n) it. It(9) _____ (be) a request from the US gover nment, ask ing if he (10) __ (want) ajob as a security advisor.Rather tha n tak ing a job as a gover nment employee, Hans Meier (11) (see) theopport un ity to make a successful bus in ess out of a computer security protect ion.Rai ncoat Software (12) __ (be) born.Since the n, the compa ny (1 __ (employ) over 50security expert' - in otherwords, people write a similar backgro und to our foun der. We (14 _ (help) over 300 large compa nies and gover nment departme nts and are now a $100 milli on a year bus in ess.But did the US government think it (15) __ (take) a risk by employing HansMeier all those years ago? The answer they (16)_ (give) then is still the compa ny's motto today/Better safe tha n sorry.Write about the past3 write a short piece (100 words approx) about a tur ning point in your life, work orstudies: a mome nt whe n you decide to pursue a differe nt route from the one you had up to that point. Use the follow ing to help you.1 What you were doing before that?2 What happe n to cha nge your life/3 What happen next?4 What happe ns whe n compa nies merge or acquire other compa ni es? look at the table below and make no tes.Opport un ities threatsEmployeesShareholdersCustomersSuppliers5 In December 2009 Oracle, the world's sec ond largest bus in ess software applicatio ns provider, took over PeopleSoft, the third largest. Read the letter that the CEO of PeopleSoft, Dave Duffield, wrote to his employees.1 Does he think the takeover will ben efit employees or not?2 Which of these adjectives best describes his feeli ngs about the takeover? bitter /resig ned/a ngryThis is a sad day for me, and rm sure; an equally sad day for you.It is now clear that Oracle will acquire our compa ny. Over the past few weeks, our in depe ndent directors met with in dividual stockholders to get their views. We were told duri ng these con versati ons that they believe Oracle's $24 was n't adequate and did not reflect peopleSoft's real value. It become clear to us that the vast majority of our stockholders would accept $26.50 and Oracle was willi ng to pay for it.You should know, and I hope you would expect, that I am deeply sadde ned by this outcome. We have come so far un der such tryi ng circumsta nces over the past eightee n mon ths, and especially the past two and a hall' mon ths. PeopleSoft had gained significant momentum in all areas of our company, including with customers, prospects, and in the financial community.Over the next few weeks, we will be working with Oracle to ensure that you get an swersto as many questi ons as possible that you have. I believe some of you will find interesting opportunities at Oracle, others will take your talents and work elsewhere the area that you live, while ano ther group may have difficulties finding reward ing job experie nces. It is to this last group that I offer my sin cerest apologies for not figuri ng out a differe nt con clusi on to our 18-m onth saga.I know it is little comfort, but I am extraordinarily proud of what we have accomplished over the past 1一plus years, and Ion ger in the case of JDEdwards.A nd I am eve n prouder of you for your persevera nee and teamwork over the past eightee n mon ths.I make a final request.And that is to continue our work with our heads held high. Whether it's serving customers, building products or working on internal operations,1'eopleSoft and the people at peopleSoft have built their reputation as a company with class.Si ncerely,DaveThe peoplesoft takeover1 2.1 Listen to two accounts of the takeover by a commentator and an industry analyst, both close to the takeover. What are the mai n differe nces in the worki ng en vir onment and the way employees were rewarded at the two compa ni es?2 2.1 Listen again and answer the questions. Por each question (1-6), mark one letter (A, B or C) for the correct an swer.1 What is said about how consultants are deployed in big IT consulting companies?A They are give n jobs with a lot of resp on sibility.B They are ofte n expected to lear n on the job.C They only work on projects where they have prove n experie nee.2 What does the comme ntator say about salaries at PeopleSoft?A At least the compa ny was ope n about its pay policy.B They were at the market rate for the job.C They were un acceptably low.3 How did employees feel about their CEO, Dave Duffield?A That he respected them and looked after them.B That he was ready to leave the compa ny.C That he developed good software applicati ons.4 What does the comme ntator imply happe ned after the merger?A The compa ny's reputatio n sufferedB People grew to respect the new CEOC A lot of people lost their jobs.5 How does the in dustry an alyst defe nd the compa ny's growth strategy?A He says size is very importa nt in this in dustry.B If Oracle had n't take n over PeopleSoft, some one else would have.C He says it will make them the biggest compa ny in the sector.6 How does he expla in the differe nces in compa ny culture?A The two CEOs had a differe nt philosophy.B The two compa nies were invo Ived in differe nt types of bus in ess.C There was no real differe nee.A prase releaseYou work in the press office of an in sura nee compa ny that has rece ntly take n over ano ther compa ny. Since the take-over there have bee n some n egative reports about it. You decide to put out a press release. In clude the follow ing poin ts.Expla in the bus in ess reas ons for the take-over (to compete with other big in sura nce compa ni es; to rati on alise staffi ng)Express your en thusiasm about the future opport un ities for the merged compa ny. Thank all the employees for their support.Reassure people that there won't be major job cuts.Beg in like this:PRESS RELEASEIn sure COLast month In sure Co was pleased to announce the acquisiti on ofABC In sura nce. The new compa ny brings together two lead ing in sura nce providers to form the world's third largest in sura nce compa ny …4 Read this extract from an article in Bus in ess Strategy magaz ine. Where do these four types of orga ni satio n bel ong in the text?stock brokers restaura nts oil compa nies banks orga ni sati onal cultureRapid feedback and Low risk Reward Work-hard, play-hard Slow feedback and culture Reward Process culture cultureA of attempts have been made to categorise the organisation and culture of different compa ni es, but only two things seem certa in: 1)that many differe nt cultures and types of orga ni sati on can exist with in each compa ny 一 and 2)that the activity and sector play a crucial role in determining how work is organised. Deal and Kennedy recog ni sed this whe n they proposed four differe nt types oforganisational culture: Work-hard, play 一 hard culture tends to apply to companies like software developers or (1) __ which n eed to react quickly to cha ngingcircumsta nces and fo work of a high tempo. Creativity ofte n plays an importa nt part in their work so they tend to be organised in a project-based way grouping people in teams to solve particular tasks. Tough 一 guy macho culture concentrates powerHigh riskTough-guy machocultureBet-the-compa nyaround key pers onn el,but it will also devolve a lot of resp on sibility to the in dividual and emphasise decisi ons that affect the prese nt rather tha n the future. Examples are (2) sports teams, police, the military Process culture applies to compa nies which have strict hierarchies and strict job roles, such as in sura nee compa nies (3) and public services. Strategy and direct ion seem to take sec ond place to orga ni sati on and so hey are ofte n, maybe un fairly, associated with plodd ing and bureaucracy.Bet-th一company culture may also be present in companies with a hierarchical structure, but Iong-term planning and investment, involving high risk, is also a key feature, so directi on and goals are gen erally clearerExamples are aircraft manu facturers and (4)5 Describe an orga ni satio n you know or have worked or studied in.1 How many people worked there?2 What was its bus in ess/ speciality?3 How was it orga ni sed?4 How would you describe the culture?Did it fall into any of the categories described above? In what ways?An employee survey6 Look at this survey from the same editi on of Busin ess Strategy magaz ine. Mark the six items that are most important to you (1 is the most important).I prefer an orga ni sati on which emphasises:A In dividual resp on sibility and empowerme nt of employeesB Teamwork and consen susC Clear lines of report ing and areas of resp on sibilityD Quick decisi on-tak ing and acti onE Lon g-term, careful pla nningF Creativity, innovation and taking risksG Clear and con siste nt proceduresH Job securityI Customer satisfacti onJ Measurable resultsK Employee welfareL Finan cial reward for employeesM Non-finan cial rewards (trai ning,developme nt)N In formal relati on ships betwee nstaff and man ageme nt。
新编剑桥商务英语第三版
新编剑桥商务英语第三版Formal and informal emailsWriting stylesThe style of a business email or letter depends on the occasion for writing and the relationship with the receiver.1 They can be formal:Please find attached our proposal. I would be grateful if you could check it and send us confirmation of your acceptance.2 They can be more conversational:Attached is our proposal. Please check it and confirm that you are happy with it.3 English can sometimes be in a kind of shorthand.Pls check the attached proposal and confirm.1Highlight the differences between the formal and informal emails below. Discuss the differences with your partner.FormalDear Mr ScottThank you very much for your letter introducing your company. Currently, we do not have any demand for marketing consultancy. However, this situation could change in the future and therefore I will certainly keep your details on file. In the meantime, I would be grateful if you could send us an up-to-date list of your fees.Once again, thank you for your interest.Yours sincerelyMonica StuufInformalDear JamesThanks for the information about your company. At themoment, we're not really looking for any help with marketing consultancy, but we might be in the future, so I'll certainly hang on to your details. For now, please send us an up-to-date list of your fees.Thanks again for your interest.Kind regardsMonica Stuuf2 For sentences 1-4 write the contracted forms in full and for 5-8 write the contracted form.1 I'll let you know tomorrow.2 I'd like an answer asap.3 I won't know till Friday.4 I can't help you, I'm afraid.5 It has been ages since I have seen him.6 I would have told you if I had known.7 I should not be surprised if they are late.8 You must not do anything until I say so.3 Match each formal linking word on the left with its neutral equivalent on the right.1 however so2 nevertheless because of3 consequently after4 owing to because5 moreover anyway6 following but7 since what's more8 besides still4 Rewrite the following informal email to a customer as a more formal one. Use the expressions in the box to help you.I would be grateful if contact further to do not hesitate inagreement withhowever strictly speaking please find attached Yours sincerelyDear Mr HarrisNice to speak to you earlier on the phone. I'm now sending you a draft contract. Please read it carefully and if you're OK with the terms, sign it and post it back to me. The deadline for the special offer we talked about is supposed to be tomorrow, but we'll keep it open for you until the end of the week. Do call me if you have any queries.Best wishesLaura5 Welcome has supplied receptionists and doormen for your company's headquarters for over five years. Recently the standard of service they give has declined sharply. Visitors have complained about rudeness, being kept waiting and being misdirected. Write an email to the company:? emphasising the good relationship you have had in the past.describing the unacceptable behaviour of their staff recently.? insisting that changes are made immediately.6 Send the email to your partner. When you have exchanged, read each other's emails and then write a reply.Listening Test: Introduction and Part OneThe Listening Test has there parts, in which there are a total of 30 questions, and lasts approximately 40 minutes. It carries 25% of the total marks.You will have ten minutes at the end of the test to transfer your answers to an answer sheet.Part OneFollow these steps:Read the instructions twice and make sure you understand the context of the passage and what you are being asked to do.In particular, check how many words you can put into each gap.Try to put yourself in the situation of the audience to generate a real interest.Read through the questions and try to predict the type of word that will go into each gap.Never leave a gap empty.Prediction1 Look at these sentences and try to predict what kind of word(s) will go into each space.The background1 The company was set up in___________.2 The project has been funded by the Ministry of _____________.The job3 The post is open to____________.4 You don't need to have_____________.5 You will be expected to____________.What to do next6 Candidates should apply______________.7 The deadline for application is____________.2 Following the approach described on page 34 do Practice Test Part One. Take two minutes to study the instructions and sentences before the tape begins.PART ONEQuestions1-12You are going to hear part of a one-day seminar entitled ‘A career in coaching’. The head of the Coaching Academy is talking to participants about his organization and what coaching involves.As you listen, complete the notes using up to three words or a number in each space.You will hear the recording twice.A CAREEE IN COACHINGThe Coaching Academy1 The Coaching Academy was established in ……………………………2 The academy doesn’t receive ………………………………………..3 The aim of the academy is to ……………………………………………4 Training courses at the academy last from ………………to four weeks.What is coaching?5 Coaching offer help to people in their business and…………………..6 The basic principles are always the same: to build people’sself-belief and helpthem………………………………………………………..7 Coaching try to help the client to look……………………………..8 Counseling often focuses more on……………………………….inpeople's lives.Qualifications and rewards9 When you can make a difference to someone’s life it gives yourgreat……………………………10 The basic rate of pay for a coach is about……………………………..11 A part from doing a course in coaching you will need……………..inthe filed you are coaching.12 Some coaches conduct coaching sessions by phone, online or evensometimes…………………………………..。
新编剑桥商务英语(高级)第三版7.1
Managerial qualities1What does this quotation mean?‘A bad manager confuses activity with performance.’Anon2Read this story that was widely circulated on the Internet a few years ago. What does it say about managers that made it so popular?A man in a hot air balloon realised he was lost. He reduced altitude and spotted a woman below. He descended a bit more and shouted, ‘Excuse me, can you help me? I promised a friend I would meet him an hour ago but I don’t know where I am.’The woman below replied, ‘You are in a hot air balloon hovering approximately 30 feet above the ground. You are between 40 and 41 degrees north latitude and between 59 and 60 degrees west longitude.’‘You must be an engineer,’ said the balloonist.‘I am,’ replied the woman. ‘How did you know?’‘Well,’ answered the balloonist, ‘everything you told me is technically correct, but I still have no idea what to make of your information, and the fact is I am still lost. Frankly, you haven’t been much help so far.’The woman below responded, ‘You must be in management.’‘I am,’ replied the balloonist, ‘but how did you know?’‘Well,’ side the woman, ‘you don’t know where you are or where you are going. You have risen to where you are due to a large quantity of hot air. You made a promise, Which you have no idea how to keep, and you expect people beneath you to solve your problems. The fact is you are in exactly the same position you were in before we met, But now, somehow, it’s my fault.’3Number the six most important (1-6) qualities for a manager to possess.A good manager is someone who can…A delegate responsibility ______B plan effectively ______C motivate their staff to perform ______D handle people sensitively ______E organise work efficiently ______F recognise and reward good performance ______G take tough decisions ______H lead by example ______I inspire confidence and respect ______J communicate their vision and ideas ______K co-operate with other parts of the organisation ______L be creative and have innovative ideas _____4Discuss your choices with your partner. What are the consequences for the team and the manager if these qualities are absent?5Look at the list in exercise 3 on page 66 and say what are the key qualities for a leader to possess.Are these different from a manager’s qualities?Is there another leadership quality you would add to the list?Strengths and weaknesses6You will hear five employees describing the strengths and weaknesses of their managers.The first time you listen, identify the weakness of each manager.The second you listen, identify the strength of each manager.TASK ONE – WEAKNESS1________ A is very disorganized2________ B does not co-operate with other departments3________ C does not delegate enough4________ D is not good at communicating5________ E does not have clear objectivesF cannot make quick decisionsG is rather insensitiveH is not especially cleverTASK TOW – STRENGTH6_________ A is a natural communicator7_________ B challenges his staff to achieve more8_________ C is intelligent9_________ D fits in well in the organization10_________ E has very good people skillsF leads by exampleG gives praise and recognition to the teamH organises work efficiently7What do you think these phrases from the listening mean?1 He’s not afraid to get his hands dirty.2 He’s a bit of a control freak.3 He spreads himself very thin.4 He often puts you on the spot.5 He doesn’t take on board what you’re saying.6 She’s difficult to get on with.7 She doesn’t have the company’s interests at heart.Idioms: management problems1What do you think each of these idioms means?1 can’t see the wood for the trees2 doesn’t want to lose face3 have tunnel vision4 bite off more than you can chew5 too many chiefs, not enough Indians6 cut corners7 throw money at the problem8 open a can of worms9 be a yes-man2 Study each of the cases below. Which idiom best fits each case?0 He had no experience of negotiating. All the same, he volunteered to discuss asettlement to the four-week-old strike with a union leader who had been in the business for 40 years.He bit off more than he could chew.1 Asked to find out customer satisfaction rates, the managers at one call centre researched and produced all sorts of data: agent productivity rates, answer delay times, average call times, percentage of problems solved first time, etc.2 A large electricity supplier is setting up a new customer billing IT manager’s staff, a software designer, a company in change of implementing the software and a team of software consultants. After six months very little progress has been made.3 One of the directors of a bank decides to get tough on people using work phones to make personal calls. This causes a lot of resentment among staff and accusations that managers are just as guilty of this kind of thing as regular staff.4 Under pressure to reduce costs, a ferry company decided that they could maximize the time their ships were at sea if more safety checks were done while the ships were sailing rather than in the dock.5 A sales manager had to present her plan for more accurate sales forecasting to the executive board. Two days before her presentation she showed it to a colleague who told her that it had fundamental mistakes in it. So the day before the presentation, she called in sick and asked if the presentation could be postponed toa later data.6 The government has responded to a lack of hospital beds by building a state of the art, fully-equipped new extension to a city’s hospital. Unfortunately, there are not enough trained staff to man it.3 What should they have done in each case?Expressing purpose4 Read the text from the letters page of Working Life magazine and say which of these stress-relieving things you regularly do.I WAS GETTING REALLY STRESSED and not working efficiently. So I decided to make some simple changes in my working routine. I’d strongly recommend anyone who feels as I did to take time out to think about what they can do to take the stress out of their lives – it’s not as difficult as it seems! Here’s what I did:1 made (modest) lists of what I needed to do each day so that I wouldn’t spend my day worrying about what I hadn’t done yet.2 made time for myself to get exercise during the day in order to feel fresher and more able to concentrate when I sat at my desk.3 learnt to say ‘no’ to people to avoid taking on more work than I could reasonablyhandle.4 spent the first ten minutes of each day in the office reading the news over a coffee just to relax and get my mind working.5 took time out to stop and chat to colleagues to prevent frustration with a particular task from building up. A good laugh is a great tonic.5 took time out to stop and chat to colleagues to prevent frustration with a particular task from building up. A good laugh is a great tonic.5 Look at the list of actions again and underline the phrases that explain the purpose of each action.1 made (modest!) lists of what I needed to do each day so that I wouldn’t spend my day worrying.6 Make three more sentences describing an action to relieve stress. Explain the precise purpose of each action.7 The CEO of an international clothes retail group felt that this senior managers were not performing as they should. Their skills didn’t seem to match the requirements of the business and many seemed to be out of touch with day-to-day operations. So, he devised a seven-point strategy to address the problem.• Study the measures. What is the purpose of each measure?• Write a sentence explaining the purpose of each one, using thePhrases from exercise 4.1 They need to undergo an assessment in order to find out where they real strengths and weaknesses are.From 1 January next year all senior managers will:1 undergo an assessment of their skills by an external managementconsultant.2 be set clear, concrete and practical targets for the year.3 spend at least one day per month working at a high street retail store.4 spend at least three months every three in an overseas subsidiary.5 participate in team-building activities once a year with their team.6 devote at least six hours per month to foreign language training.7 follow at least one course per year in communications skills (managing meetings, negotiating, etc).Management consultants1 What do you think of management consultants? Do they have a good orBad reputation in your country (or company)?2 Read the letter from a management consultant defending his profession.Choose the best word (A, B, C or D) to fill each gap.Dear EditorYour article on 5 September ‘ Consultants - who needs them?’ gives a very one-sided view of our profession.We consultant are often criticised for using management buzzwords to sell our services. The critics ‘(1)____ is that we dress up an will (2)____ their business. So when we encourage companies to ‘analyse their value chain’, we are saying nothingmore than ‘see which part of the business is most profitable’. When we (3)____ them to ‘empower their employee’, we are just saying (4)____ them to do a good job. The terms we use, the critics say, is just jargon for things that all businesses know they have to do anyway.We’re also accused (5)____ hypocrisy. The classic example of this is when during the 1990s consultancy firms told companies to concentrate on their core competencies and outsource non-essential activities to contractors who could do a better and cheaper job. But, the critics scream, you (6)____ a lot of the early 1980s telling companies to diversify and get involved in new businesses.Maybe we are sometimes guilty of following the (7)____ trends in management, but I have one (8)____ simple answer for the critics. Knowing the need for these management concepts and practices is one thing; actually using them and (9)____ them is another. Our job is to remind businesses to do the things they ought to be doing. That is the role of consultants and it’s a very (10)____ role. We’re not saying managers are stupid, but just that it’s human nature sometimes to ignore the obvious. John Birdman(Partner - Salix Associates)1 A theme B argument C speech D debate2 A transform B modify C transfigure D reverse3 A explain B say C force D urge4 A entrust B believe C trust D involve5 A by B of C on D with6 A lasted B took C passed D spent7 A last B latest C freshest D least8 A absolutely B completely C very D utterly9 A implementing B effecting C realising D installing10 A hopeful B thoughtful C useful D carefulDo you agree with him?Word order: adverbs3 Study these basic rules of word order in English.Word order: adverbs1 Don’t separate a verb from its direct object.He left early the party early.2 Adverbs generally go after the main verb.She drove carefully.3 Adverbs of frequency (often, always, etc) and qualifiers (really,absolutely, etc) go before the main verb.They always bring a gift of some kind.I really like him.4 With be, adverbs of frequency go after the verb.He is always in meetings when I call.5 Phrases expressing time (in the morning, three days ago, last year, etc)can go at the beginning or the end of a sentence.Last year I didn’t have a summer holiday.I didn’t have a summer holiday last year.6 We usually put place before time.I’ve lived in Oxford for ten years.4 Put the word / phrase in brackets into the correct place in each sentence.0 I didn’t arrive at his house. (until after 8 o’clock)I didn’t arrive at his house until after 8 o’clock.1 Don’t worry. I can catch the bus. (easily)2 I intended to stay in this job for so long. (never)3 She goes back to her house each weekend. (in the country)4 I like Cate Blanchett’s films. (a lot)5 All my troubles seemed so far away. (yesterday)6 It will take a long time to get an answer from them. (probably)7 He fell in love with Los Angeles the day he arrived. (hopelessly)8 She was amazed at the progress we had made. (absolutely)9 It is quite difficult to persuade someone to buy on the spot. (often)10 They attended the conference in London. (Last week)5 Correct the word order in these statements about management.0 I try usually to delegate responsibility to my team.I usually try to delegate responsibility to my team.1 She handles very sensitively the problems.2 She reads in the morning all her emails on the train to work.3 In his office he holds a team meeting every Monday.4 She leads always by example.5 Her staff very much like her.。
新编剑桥商务英语初级(第3版)
•
• business n. 工商企业；商行；商业 • technique n. 技巧，技能 • cross-cultural adj. 跨文化的 • presentation n. 口头报告，陈述，叙述 • public speaking 演说，演讲 • consultant n. 顾问 • consultancy n. 咨询公司 • workplace n. 工作场所，办公场所 • run vt. 开办（课程/ 讲习班）
• run vt. 开办（课程/ 讲习班） • 3种常用的释义 • 1 跑， 跑步 • The cat ran away. • 2 经营,管理 • The manager runs his business very well. • 3 开办 （与第2种含义相近） • She runs courses and workshop for
• Personnel Manager/Human Resources(HR)
Manager 人事经理 • Chief Accountant 总会计师 • Sales Manager 销售经理 • Marketing Manager 营销经理 • Public Relations Manager 公关经理 • Advertising Manager 广告经理 • Works/Factory/Production Manager 生产经 理 • Purchasing Manager 采购经理 • After-sales Manager 售后经理
• Homework: write a short passage according the title
• Managing Director/ General Manager 总经理 • CEO: Chief Executive Officer 执行总裁，首席执
(完整版)新编剑桥商务英语(高级)第三版1.1
1.1 Working life1 What does this quotation mean to you?`Life is what happens to you while you're busy making other plans.'john Lennon, English singer& song writer (1940-19830)2 Discuss these questions.1 How many jobs do you expect to have in your life ? 1-3 4-7 8or more2 Would you prefer to be self-employed or an employee? Why ?3 in fifteen years’ time, do you expect to work more or less than now ?4 at what age do you expect to stop working ? 55 65 753Underline tire best word to complete each sentence.1 At the moment, people generally retire/resign at 652 I joined/applied for the company when I was 25 and have worked thereever since3 What's the best way to pay/reward our employees for good performance?4 About 700 staff were laid off/dismissed when the company lost the contract tosupply Toyota5 We have educated/trained our staff in the use of laser equipment.6 I'm going to leave/change the company at the end of the year.7 E and C Consultants recruits/employs from the top business schools.8 Companies need to offer parents of young children more flexible/overtime hours-9 they used only to offer permanent posts, but now most new contracts aretemporary/part-time ones.10 I have one day off/ holiday a week to attend a course at college.4 Make sentences with the words you didnt use in Exercise 3.5 Make nouns from thefollowing verbs.Attitude to work6 Do you think that people starting work now have a different attitude to work than their parents did? if so, in what ways?7 Look at the newspaper article and read the title. What does the title suggest to you?Read the article arid check if you were r fight.Young workers Want it all, nowOh, and they’ll need to take next Friday off ,tooTETROIT一Kurt Jennings, hoping to start a career in radio sales, thought he was prepared to answer any question during his recent interview. Then theradio executive opened the interview with, `So, we call you guys the Entitlement Generation". You imagine you're entitled to everything.' There is an impression that the current generation of young workers has high expectations for salary, responsibility and job flexibility, but little appetite for hard work and little sense of loyalty to a company`A lot of twenty-somethings have a hard time making the transition to work typically Kids who've had success early in life and who've become used to getting instant gratification,' says Dr. Levi Cohen, a peadiatrics professor.He says that coddling parents and colleges often fail to prepare students for the realities of adulthood and working life.Many employers, from corporate executives to restaurateurs, agree.`It seems they expect to hove in then first week everything that the veteran has worked 20 or 30 years to earn,' says Mike Amor, the owner of a Salt LakeCity chain of restaurants.Kurt had this reply 'for his interviewee at the radio station: `Maybe we were spoiled by your Generation. But "entitled" is too strong a word,' he said. `Do we think we're deserving if we're doing to go out there and break our backs for you'?Yes..'He ended up getting the-job.But some experts say that' having highexpectations, and tellin}} your boss what they are, isn't necessarily a bad thing.`It's true they're not all rushing to bury themselves in a cubicle a}记follow orders for the next 40 years, but why on earth should they?' asks .leaf Bartlctt, a University of Carolina psychologist8 Do you think the younger generation is spoiled and expects too much? .or do you think the older generation sacrificed their lives (and fun in their lives) for work?9 What do the following phrases from the text mean?1 little appetite for hard work2 twenty-somethings3 instant gratification4 coddling parents and colleges5 we were spoiled by your generation6 break our backs for you7 bury themselves in a cubicleGerund and infinitive1 Which of the verbs or phrases in the box take the gerund (-ing) and which ones take to infinitive (to do)?Be good at plan/intend /aim be worth fail be reluctanthave trouble/difficulty hope/expect manage succeed indecide think about/consider enjoy avoid involve havebe used to/accustomed to be willing/prepared2 Which of the following pairs of phrases is the odd one out grammatically? Why?1 be good at一be bad at2 be willing一be reluctant3 succeed in一fail4 enjoy一dislike3 Complete these sentences.0 when I retire, I plan to do some voluntary work for charity1 When I retire, I plan…2 I think I'm quite good at…3 Before attending a job intervi ew, it's worth…4 My job involves…5 When speaking English, I often have difficulty…6 At work I feel satisfied if I manage…7 For my summer holiday this year, I am considering…8 If I was offered more money, I would be willing…9 The hardest thing a bout starting a new job is getting used to…10 I get annoyed with colleagues if they fail…4 Choose five of the phrasesworking life.in exercise 1 and make sentences about your own working lifeThe future of human resources5 You will hear five human resources (HR) manages0s talking shout the key issues in human resources facing companies today.·The first time you listen, indicate which employee group in the workforce they are talking about.·The second time you listen indicate what actions they propose to take to deal with each issue.TASK ONE一EMPLOYEE GROUPA older employees (50-GO)B new recruitsC traineesD senior managementE young highly qualified employeesF womenG retired employeesH disabled workersA efforts to retain good employeesB the introduction of more flexible workingarrangementsC linlting salaries more closely to resultsD more focus on job training for employeesE encouraging people back from retirementF more support for working parentsG developing a more positive attitudetowards older workersH reducing staff costs6 You've heard the priorities of HR managers. What are your priorities for your working life? Consider the following:.flexible hours·working environment.pay。
《新编剑桥商务英语》教师用书
《新编剑桥商务英语》教师用书Here is an essay on the topic "The New Cambridge Business English Teacher's Book" with more than 1000 words, written in English without any additional title or punctuation marks.The New Cambridge Business English Teacher's Book is a comprehensive resource designed to support educators in effectively teaching business English to their students. This invaluable tool provides a wealth of materials and strategies to enhance the learning experience and ensure the successful acquisition of essential business communication skills.One of the primary strengths of this teacher's book is its comprehensive coverage of business-related topics. From basic business terminology and etiquette to more complex concepts such as negotiation strategies and international business practices, the content is meticulously curated to address the diverse needs of business English learners. The clear and concise explanations, coupled with a variety of engaging activities and exercises, make it easy for teachers to adapt the lessons to suit the specific requirements of their students.Another notable aspect of the New Cambridge Business English Teacher's Book is its emphasis on practical application. The lessons are structured in a way that encourages students to actively engage with the material and apply their knowledge to real-world business scenarios. This approach not only enhances the students' understanding of the subject matter but also helps them develop the critical thinking and problem-solving skills that are essential in the business world.One of the standout features of this teacher's book is its incorporation of cutting-edge technology and multimedia resources. The inclusion of interactive activities, audio and video materials, and online resources allows teachers to create dynamic and engaging lessons that cater to diverse learning styles. This integration of technology not only makes the learning process more interactive and enjoyable but also prepares students for the digital-driven business environment they will encounter.Another key strength of the New Cambridge Business English Teacher's Book is its emphasis on cultural awareness and intercultural communication. In today's globalized business landscape, the ability to navigate cultural differences and effectively communicate across borders is paramount. The teacher's book provides comprehensive guidance on cultural etiquette, cross-cultural negotiation techniques, and strategies for fosteringinternational collaboration, equipping teachers with the tools to help their students develop the necessary intercultural competencies.The New Cambridge Business English Teacher's Book also excels in its support for teachers. The comprehensive lesson plans, teaching notes, and assessment resources make it easy for educators to plan and deliver effective lessons. The book's user-friendly layout and clear instructions ensure that teachers can quickly locate the materials they need and seamlessly incorporate them into their teaching practices.Furthermore, the teacher's book encourages a collaborative approach to learning, offering suggestions for pair and group activities that promote peer-to-peer learning and the development of teamwork skills. This approach not only enhances the students' engagement but also mirrors the collaborative nature of the modern business environment.One of the most impressive aspects of the New Cambridge Business English Teacher's Book is its adaptability. The lessons and activities can be easily tailored to suit the specific needs and learning styles of diverse student populations. Whether teaching a group of professionals seeking to enhance their business communication skills or a class of university students preparing for their future careers, the teacher's book provides the flexibility and resources necessary tocreate personalized learning experiences.In conclusion, the New Cambridge Business English Teacher's Book is an invaluable resource for educators dedicated to delivering high-quality business English instruction. Its comprehensive coverage of business-related topics, emphasis on practical application, integration of technology, and support for cultural awareness and intercultural communication make it an essential tool for fostering the development of the essential skills and knowledge required for success in the global business landscape. By utilizing this teacher's book, educators can empower their students to become confident and effective communicators, well-equipped to navigate the challenges and opportunities of the modern business world.。
剑桥商务英语(BEC)中级第二、三、四辑口语真题范例-精选.pdf
…… ?
【词汇 & 短语】 空缺职位 vacancy 行政管理部 administration 总部 head office 管理技能 managerial skill 人力资源部 human resources
【词汇＆短语】
促销赠品 Complimentary presents
迎宾室 Hospitality room
招待费 Entertainment allowance
定制 Customize
针对个人 Personalize
有目的的 Purposeful
商业目的 Business objectives
客户需求 Customer demand
可持续发展 sustainable development 合同到期 exploration of contract
繁荣 boom prosperity
续签合同 renew the contract
租金 rent
押金 deposit
【句型点击】
观点阐述
Well, it seems to me that …… .
according to their interest and favorites. Moreover, these activities
should help us achieve our business objectives, for example, we can
have an intimate discussion about business with our clients during a meal in a cozy compartment where both where both sides tend to be more relaxed. In addition, we have to mix business with pleasure effectively so our clients won ’t feel that we are too purposeful.
(完整版)新编剑桥商务英语(高级)第三版1.2-1.3
1.2Asking and answering questionAn environmental accidentThe Daily ReporterTankerGrounded200 tonnes of oil leak into sea1 .Following this news announcement a journalist interviews a spokesperson from the company that owns the tanker. Listen to the interview.1 What caused the accident?2 How many accidents has the ship been involved in?3 Does the spokesperson come out of it well?2Complete the questions the journalist asks.1 how this happened?2this isn't the first time this particular ship has been in an accident3And to do to limit the damage?4 this kind of accident is acceptable?5 It's a PR disaster for your company,Indirect questions3 Look at exercise 2. Study the structure of the indirect questions in sentences 1 and 4,and the tag questions in sentences 2 and 5.4 Convert the following questions into indirect questions.0 How many years' experience do you have in customer service?Can you tell me how many years' experience you have in customer Service?1 Where have you worked before?I'd be interested to know2 Are you an ambitious person?Would you say3 Have you gone as far as you can in your present job?Do you think ?4 Who are our main customers?Do you know ?5Convert the following questions into tag questions.0 Are you interested in a full一time job?You're interested in a full-time job ,are not you?1 Are you married?2 Can't you start tomorrow"?3 have you only worked for smaller companies?4 Did you manage to find our offices easily'?5 Is this your first real job?6 Would you be able to work part-time?A job interview6 How would you feel if you were asked these questions? How would you reply?1 Can you tell me why you think you'll be good at this job?2 Why should I employ you?3 You don't have much experience in this field, do you?4 You've taken quite a lot of time out from work .Why is that?5 You are quite a quietly-spoken person. Do you have trouble asserting yourself?G Now, your last job. Did you choose to leave?7 And what do you know about our company?8 So tell me what you did yesterday.7 Work with a partner. Each choose one of the following jobs to be interviewed for. Prepare five questions each and then lake it in turns to adopt the role of interviewer and interviewee. Try to put your interviewee `on the spot: firefighter restaurant manager web designerfundraiser for local sports club trainee investment advisor1.3Reading Test: Introduction andPart OneThe Reading Test has six parts, in which there are a total of 52 questions, and Lasts one hour. It carries 25% of the total marks. The texts are all business-related and vary between 150 and 500 words in length. Each part tests a particular reading skill or understanding of language structure.In the exam, you have an hour to read over 2,000 words, so try to develop your reading speed. The only way to do this is to practise:.Read English business texts, e g Time, Newsweek..Get your news from English Internet sites, e g the BBC, CNN.Part Text tune Skill focus Task1 Single text or 5 Beading for global meaning; Matching summariesshort texts (450 summarising to each section of textwords2 Single text (460- heading for detail; Inserting missing500 words) understanding structure sentences into text3 Single text(500- Reading for general meaning 4-part multiple choice600 words) and specific detail comprehension question 4 Single text (250 Understanding meaning and Gap-fill; multiplewords) grammar of individual words choice (4-choice)5 Single text (250 finding missing words to Open gap-fill onewords} give meaning and cohesion Word per gap)6 Single teat (150- understanding grammatical Identifying incorrect of200 words) structure unnecessary words Past OnePart One is a test of reading for gist or global meaning. five texts or sections have to be matched to live sentences that summariese the general view being expressed in each. Follow these steps·Read the instructions twice and make sure you understand the context of the passages) and what you are being asked to do..Do not read the summaries first.·Bearing in mind what general information you are looking for, read the first text }umlthen try to summarise, in your head, the general view it expresses.·Now read the summaries and lind the one chat matches your own mental summary. ·repeat this procedure for each of the other four texts.summarising1 Write a one-sentence summary for this passage. Compare your answer with your partner.I favour a direct approach to interviewing where the questions really put the candidate under pressure and test their reactions. If you look at manuals on interviewing technique, you'll find that most advise you first to make the candidate feel at ease, and then to ask open-ended questions that give them the freedom to tall; and express themselves as they would like. But I think we're being far too nice here. By allowing people to dictate the direction of the interview, we run the risk of not discovering who they really are and wasting everyone's time.2 Following the approach described above, do this Reading Test Part One. Give yourself about twelve minutes.PART ONEQuestions 1-8. Look at the sentences below and at the five extracts from an article on employee motivation..Match each statement 1-8 to one of the extracts (A, B, C, D or E)..you will need to use some of the letters more than once..There is an example at the beginning (0).Example:0Job satisfaction is the key to an employee's motivation. D1 Companies usually try to motivate employees with extra payment or verbal praise.2Financial rewards don't work so well when the manager assesses performance himself3In the end, motivation has to come from the person himself.4Loyalty and commitment are two different things.5Employees are committed when they understand and believe in the company's aims. 6Most employees see rewards as an end in themselves.7How well you work does not depend on how good your working conditions are.8Good relations between managers and workers create the right working environment AFundamental to the issue of motivation is the distinction between employee loyalty to the company and employee commitment. Employees feel loyal when they feel comfortable and well looked after job security, reasonable conditions of pay, generous holiday entitlement, medical insurance and a good pension. Without these conditions an employee will feel neither loyalty to the company nor any motivation to work. But it is also possible that even with good conditions, the employee may not feel motivated. This is because performance is not directly related to working conditions: an employee can feel secure. whether he works hard or notBMotivation has more to do with commitment to the job. The conditions that produce commitment are different from those that inspire loyalty. Committed employees will have a clear sense of the goals of the company and understand their part in contributing to achieving them. Moreover, they will believe that these goals are worth working for: they will derive job satisfaction from what they do. So companies who want a motivated staff ought to be spending their time thinking about their goals and communicating these with enthusiasm to their staff.CInstead, the motivation debate seems to focus on rewards, either financial or non-financial. For example money is commonly used as an incentive for sales people or others with measurable targets to reach. Sometimes it is also used to reward employees whose performance has been evaluated subjectively by a line manager. This is less satisfactory. Verbal commendation is also used to motivate, from a simple word of encouragement in the employee's ear to a public award ceremony.DBut do all these types of rewards motivate people? Well yes, they do. They motivate them to get rewards. What they don't necessarily do is motivate them to be a committed employee and do a good job. What really motivates people is the level of satisfaction they find in their work. As Herzberg famously put it: 'If you want people motivated to do a good job, give them a good job to do‘ESo the real motivators are things which are intrinsic to the job: that the employee feels part of a unit that is working towards something worthwhile. And from this as long as communication between employee and management is open and respectful, will come recognition for good work, advancement in the company and personal growth. The best that companies can do is to create such an environment and then hope that withinit people are able to motivate themselves。
(完整版)新编剑桥商务英语(高级)第三版1.1
1.1 Working life1 What does this quotation mean to you?`Life is what happens to you while you're busy making other plans.'john Lennon, English singer& song writer (1940-19830)2 Discuss these questions.1 How many jobs do you expect to have in your life ? 1-3 4-7 8or more2 Would you prefer to be self-employed or an employee? Why ?3 in fifteen years’ time, do you expect to work more or less than now ?4 at what age do you expect to stop working ? 55 65 753Underline tire best word to complete each sentence.1 At the moment, people generally retire/resign at 652 I joined/applied for the company when I was 25 and have worked thereever since3 What's the best way to pay/reward our employees for good performance?4 About 700 staff were laid off/dismissed when the company lost the contract tosupply Toyota5 We have educated/trained our staff in the use of laser equipment.6 I'm going to leave/change the company at the end of the year.7 E and C Consultants recruits/employs from the top business schools.8 Companies need to offer parents of young children more flexible/overtime hours-9 they used only to offer permanent posts, but now most new contracts aretemporary/part-time ones.10 I have one day off/ holiday a week to attend a course at college.4 Make sentences with the words you didnt use in Exercise 3.5 Make nouns from thefollowing verbs.Attitude to work6 Do you think that people starting work now have a different attitude to work than their parents did? if so, in what ways?7 Look at the newspaper article and read the title. What does the title suggest to you?Read the article arid check if you were r fight.Young workers Want it all, nowOh, and they’ll need to take next Friday off ,tooTETROIT一Kurt Jennings, hoping to start a career in radio sales, thought he was prepared to answer any question during his recent interview. Then theradio executive opened the interview with, `So, we call you guys the Entitlement Generation". You imagine you're entitled to everything.' There is an impression that the current generation of young workers has high expectations for salary, responsibility and job flexibility, but little appetite for hard work and little sense of loyalty to a company`A lot of twenty-somethings have a hard time making the transition to work typically Kids who've had success early in life and who've become used to getting instant gratification,' says Dr. Levi Cohen, a peadiatrics professor.He says that coddling parents and colleges often fail to prepare students for the realities of adulthood and working life.Many employers, from corporate executives to restaurateurs, agree.`It seems they expect to hove in then first week everything that the veteran has worked 20 or 30 years to earn,' says Mike Amor, the owner of a Salt LakeCity chain of restaurants.Kurt had this reply 'for his interviewee at the radio station: `Maybe we were spoiled by your Generation. But "entitled" is too strong a word,' he said. `Do we think we're deserving if we're doing to go out there and break our backs for you'?Yes..'He ended up getting the-job.But some experts say that' having highexpectations, and tellin}} your boss what they are, isn't necessarily a bad thing.`It's true they're not all rushing to bury themselves in a cubicle a}记follow orders for the next 40 years, but why on earth should they?' asks .leaf Bartlctt, a University of Carolina psychologist8 Do you think the younger generation is spoiled and expects too much? .or do you think the older generation sacrificed their lives (and fun in their lives) for work?9 What do the following phrases from the text mean?1 little appetite for hard work2 twenty-somethings3 instant gratification4 coddling parents and colleges5 we were spoiled by your generation6 break our backs for you7 bury themselves in a cubicleGerund and infinitive1 Which of the verbs or phrases in the box take the gerund (-ing) and which ones take to infinitive (to do)?Be good at plan/intend /aim be worth fail be reluctanthave trouble/difficulty hope/expect manage succeed indecide think about/consider enjoy avoid involve havebe used to/accustomed to be willing/prepared2 Which of the following pairs of phrases is the odd one out grammatically? Why?1 be good at一be bad at2 be willing一be reluctant3 succeed in一fail4 enjoy一dislike3 Complete these sentences.0 when I retire, I plan to do some voluntary work for charity1 When I retire, I plan…2 I think I'm quite good at…3 Before attending a job intervi ew, it's worth…4 My job involves…5 When speaking English, I often have difficulty…6 At work I feel satisfied if I manage…7 For my summer holiday this year, I am considering…8 If I was offered more money, I would be willing…9 The hardest thing a bout starting a new job is getting used to…10 I get annoyed with colleagues if they fail…4 Choose five of the phrasesworking life.in exercise 1 and make sentences about your own working lifeThe future of human resources5 You will hear five human resources (HR) manages0s talking shout the key issues in human resources facing companies today.·The first time you listen, indicate which employee group in the workforce they are talking about.·The second time you listen indicate what actions they propose to take to deal with each issue.TASK ONE一EMPLOYEE GROUPA older employees (50-GO)B new recruitsC traineesD senior managementE young highly qualified employeesF womenG retired employeesH disabled workersA efforts to retain good employeesB the introduction of more flexible workingarrangementsC linlting salaries more closely to resultsD more focus on job training for employeesE encouraging people back from retirementF more support for working parentsG developing a more positive attitudetowards older workersH reducing staff costs6 You've heard the priorities of HR managers. What are your priorities for your working life? Consider the following:.flexible hours·working environment.pay。
新编剑桥商务英语(高级)第三版 1.1
1.1 Working life1 What does this quotation mean to you?`Life is what happens to you while you're busy making other plans.'john Lennon, English singer& song writer (1940-19830)2 Discuss these questions.1 How many jobs do you expect to have in your life ? 1-3 4-7 8or more2 Would you prefer to be self-employed or an employee? Why ?3 in fifteen years’ time, do you expect to work more or less than now ?4 at what age do you expect to stop working ? 55 65 753Underline tire best word to complete each sentence.1 At the moment, people generally retire/resign at 652 I joined/applied for the company when I was 25 and have worked there eversince3 What's the best way to pay/reward our employees for good performance?4 About 700 staff were laid off/dismissed when the company lost the contract tosupply Toyota5 We have educated/trained our staff in the use of laser equipment.6 I'm going to leave/change the company at the end of the year.7 E and C Consultants recruits/employs from the top business schools.8 Companies need to offer parents of young children more flexible/overtime hours-9 they used only to offer permanent posts, but now most new contracts aretemporary/part-time ones.10 I have one day off/ holiday a week to attend a course at college.4 Make sentences with the words you didnt use in Exercise 3.5 Make nouns from thefollowing verbs.Attitude to work6 Do you think that people starting work now have a different attitude to work than their parents did? if so, in what ways?7 Look at the newspaper article and read the title. What does the title suggest to you?Read the article arid check if you were r fight.Young workers Want it all, nowOh, and they’ll need to take next Friday off ,tooTETROIT一Kurt Jennings, hoping to start a career in radio sales, thought hewas prepared to answer any question during his recent interview. Then theradio executive opened the interview with, `So, we call you guys the Entitlement Generation". You imagine you're entitled to everything.' There is an impression that the current generation of young workers has high expectations for salary, responsibility and job flexibility, but little appetite for hard work and little sense of loyalty to a company`A lot of twenty-somethings have a hard time making the transition to work typically Kids who've had success early in life and who've become used to getting instant gratification,' says Dr. Levi Cohen, a peadiatrics professor. He says that coddling parents and colleges often fail to prepare students for the realities of adulthood and working life.Many employers, from corporate executives to restaurateurs, agree.`It seems they expect to hove in then first week everything that the veteran has worked 20 or 30 years to earn,' says Mike Amor, the owner of a Salt LakeCity chain of restaurants.Kurt had this reply 'for his interviewee at the radio station: `Maybe we were spoiled by your Generation. But "entitled" is too strong a word,' he said. `Do we think we're deserving if we're doing to go out there and break our backs for you'? Yes..'He ended up getting the-job.But some experts say that' having highexpectations, and tellin}} your boss what they are, isn't necessarily a bad thing.`It's true they're not all rushing to bury themselves in a cubicle a}记follow orders for the next 40 years, but why on earth should they?' asks .leaf Bartlctt, a University of Carolina psychologist8 Do you think the younger generation is spoiled and expects too much? .or do you think the older generation sacrificed their lives (and fun in their lives) for work?9 What do the following phrases from the text mean?1 little appetite for hard work2 twenty-somethings3 instant gratification4 coddling parents and colleges5 we were spoiled by your generation6 break our backs for you7 bury themselves in a cubicleGerund and infinitive1 Which of the verbs or phrases in the box take the gerund (-ing) and which onestake to infinitive (to do)?Be good at plan/intend /aim be worth fail be reluctanthave trouble/difficulty hope/expect manage succeed indecide think about/consider enjoy avoid involve havebe used to/accustomed to be willing/prepared2 Which of the following pairs of phrases is the odd one out grammatically? Why?1 be good at一be bad at2 be willing一be reluctant3 succeed in一fail4 enjoy一dislike3 Complete these sentences.0 when I retire, I plan to do some voluntary work for charity1 When I retire, I plan…2 I think I'm quite good at…3 Before attending a job interview, it's worth…4 My job involves…5 When speaking English, I often have difficulty…6 At work I feel satisfied if I manage…7 For my summer holiday this year, I am considering…8 If I was offered more money, I would be willing…9 The hardest thing abo ut starting a new job is getting used to…10 I get annoyed with colleagues if they fail…4 Choose five of the phrasesworking life.in exercise 1 and make sentences about your own working lifeThe future of human resources5 You will hear five human resources (HR) manages0s talking shout the key issues in human resources facing companies today.·The first time you listen, indicate which employee group in the workforce they are talking about.·The second time you listen indicate what actions the y propose to take to deal with each issue.TASK ONE一EMPLOYEE GROUPA older employees (50-GO)B new recruitsC traineesD senior managementE young highly qualified employeesF womenG retired employeesH disabled workersA efforts to retain good employeesB the introduction of more flexible workingarrangementsC linlting salaries more closely to resultsD more focus on job training for employeesE encouraging people back from retirementF more support for working parentsG developing a more positive attitudetowards older workersH reducing staff costs6 You've heard the priorities of HR managers. What are your priorities for your working life? Consider the following:.flexible hours·working environment.pay。
新编剑桥商务英语(初级)第三版
2. 领导才能培训 (Leadership training) 3. 实施绩效评价培训 (Performance appraisal
training)
4. 个人电脑培训 (Personal computer training)
技能 3.学习在阅读过程中寻找具体信息
第十九页，共160页。
New Words & Expressions
division n. 分理处，部门
profile n. 传略；人物简介；概况 questionnaire n. 问卷，调查表
interview n. 采访；面试
musical instrument 乐器 destination n. 目的地 follow-up questions 后续问题，补充问题 s. 交换 electronics n. 电子学；电子器件
consultancy n. 咨询公司
run vt. 开办（课程/ 讲习班sions
one-to -one 一对一的
accredited adj. 公认的 motivational adj. 激发积极性的，
client n. 客户 entertaining adj. 有趣的，使人愉快的，
Inc. adj. Incorporated 的缩写，股份有限的
supervise vt. 主管，监管，管理
coordinate vt. 使协调 scuba diving 水肺潜水
marathon n. 马拉松赛跑
finance assistant 财务助理
audit vt. 审计
（每周留出一个晚上放松娱乐） 3. Seek professional help
【精品】新编剑桥商务英语中级第三版
【精品】新编剑桥商务英语中级第三版新编剑桥商务英语中级第三版MODULE 1To: All StaffFrom: Ray BonnerDate: 24th JuneSubject: Trial of flexitime systemFurther to our previous meeting, we are pleased to be able to confirm that the new flexitime systemwill come into operation as from 1st August. The system applies to all administrative and office staff. May I remind you that any production staff on the current shift system remain unaffected by these changes.From: evelyn@/doc/9b228713260c844769eae009581b6bd97e19bc59.htmlHi, RonaHow are you? I got a note to say you called. Great news that you passed your final exam! I’m sorry that I didn’t get back to you but it’s been crazy here. The network was down for three days so all our customers were receiving the wrong orders! Anyway, how about meeting for lunch this week? Ifyou can’t make it, don’t forget the party this weekend. Do you want me to pick you up at 8?See you soon,EveDear Mr. Hynes:RE: Replacement of item 00-A104With regard to your letter dated 12th June, I am writing to confirm that we can offer you a replacement item and this will be sent out today. I would like to apologize for the delay with this. Unfortunately, this was due to recent changes to our network. On behalf of Lar Bonner I would like to thank you for your custom. We look forward to working with you again in the future.Yours sincerelyEvelyn BoerCustomer ServicesTel: 0207 865 849You are a manager at Lar Bonner. After a meeting with staff, the company has agreed to extendparental leave for fathers from two weeks to three weeks. Write a memo to all staff.Refer to the previous meeting.Say when the new system will begin (25th September).Remind staff that their managers need one month’s notice.To: All StaffFrom: (Name of student)Date: 25th JulySubject: Parental LeaveFurther to our previous meeting, I am pleased to confirm that parental leave for fathers has been extended to three weeks. The new system will come into operation as from 25th September. May I remind you that your managers will require one month’s notice?MODULE 21. Read the application for a job. Write the verb in brackets in the past simple, present perfect or present perfect continuous. Dear Sir or Madam,I __Saw__ (see) your advert for the post of Client Services Executive in yesterday's newspaper and I would like to apply for the position.As you can see from my attached CV, I _have been working_ (work) for my current company for over two years. I _joined_ (join) Mackintyre and Co in 2007 and since then, I _have had_ (have) many opportunities to develop my skills. However, I _ have been considering_ (consider) a career change with a new challenge for a number of months andthis seems like the perfect moment to make that move.I see from recent press reports that your company _has expanded/has been expanding_ (expand) its operations in China and therefore I would like to draw your attention to my degree in Oriental Studies and Mandarin which I _completed_ (complete) in 2006. Combined with my current MBA, which I _ have been studying_ (study) for part-time at thelocal university, I feel that I would be an asset to your company.Please also note that my current manager _has agreed_ (agree) to write a reference and can be contacted on 0207 857 6785.I look forward to hearing from you.Yours faithfullyDaniel Lewis2. Read this advert for a job. You would like to apply for it and have written some notes about your experience. Use the notes to write a letter of application (120-140 words) similar to the one above.Personal Assistant to Overseas Sales Manager We are currently seeking someone towork in a busy and expanding department.duties. Good knowledge of English andDear Sir or Madam,I saw your advert for the post of PersonalAssistant to Overseas Sales Manager in yesterday's newspaper and I would like to apply for the position.As you can see from my attached CV, I have beenworking for a travel agency for the last six months, which I have really enjoyed. Before that I worked as a receptionist and secretary for two years.I have a good knowledge of English as I completed a course at college and I am also fluent in Italian having lived in Rome for the summer in 2006.。