酒店实用英语ppt
合集下载
酒店英语-unit-1PPT课件
me to book them a triple room for October 9th.
J:Just a minute, please. I’m sorry, sir. We’re fully booked
up on that date.
S:Oh, that’s too bad.
J:I’m sorry, we’re rather full at the moment. Can I
7
S: 我叫 Stephen. S-t-e-p-h-e-n. J: 谢谢您｡您什么时间会入住呢? S: 我想大约是下午三点钟吧｡ J: 我想再一次确定一下您的预订｡您要预订一间时间
从5月9日星期三到5月12日星期六共三个晚上,价 钱为人民币每晚380元的临街单人间｡我的名字是 简,我们期待下个星期三见到您光临｡ S: 好的,一切都办妥了,再见｡ J: 再见｡
J: Tiantian Hotel. Room Reservations. Good afternoon. S: I’d like to book a single room for Wednesday next week. J: That’s fine, sir. A single room for Wednesday, May 9th, with a
11
Dialogues
J=Jane (Receptionist) S=Stephen Nobel (Guest)
Dialogue 3
We Are Fully Booked 客房已满
J:Room Reservations. Good morning. May I help you?
S:Yes, I have some friends coming to China and they want
饭店实用英语scene-课件3.ppt
• In upscale establishments, a bell-man meets the guests as they step out of the car and escort them to their lofts. He takes the baggage to the guest’s room. The door man or door girl greets guests and shows them the way to the front desk. Private car transfer is available between the airport and the hotel. The airport representative is in charge of it.
B：It's terrific. I like it very much.
Ⅱ. Hotel Practical English
A: Do you mind if I put your luggage by the wardrobe? B: Certainly not. Thank you very much. A: If you need something, just call me over the phone. Dial 9 first, and then
Ⅲ. Text
• The following are the top qualities needed for someone who wants to work in the hotel concierge. Number one is a true enjoyment of working with people. Guests may be impatient and stressed out but a concierge needs to roll with that and not let it affect how you help them. The second is great organizational skills. Multi-tasking is the name of the game. The third top quality is energy and patience. A concierge has to be dedicated because beyond the regular work hours, he or she needs spend a lot of time learning things. Hitting museums or checking out the latest restaurant or exhibit so he or she can talk to the guest about it with firsthand knowledge. This is unpaid time and possibly time away from the family, but it comes with the job.
B：It's terrific. I like it very much.
Ⅱ. Hotel Practical English
A: Do you mind if I put your luggage by the wardrobe? B: Certainly not. Thank you very much. A: If you need something, just call me over the phone. Dial 9 first, and then
Ⅲ. Text
• The following are the top qualities needed for someone who wants to work in the hotel concierge. Number one is a true enjoyment of working with people. Guests may be impatient and stressed out but a concierge needs to roll with that and not let it affect how you help them. The second is great organizational skills. Multi-tasking is the name of the game. The third top quality is energy and patience. A concierge has to be dedicated because beyond the regular work hours, he or she needs spend a lot of time learning things. Hitting museums or checking out the latest restaurant or exhibit so he or she can talk to the guest about it with firsthand knowledge. This is unpaid time and possibly time away from the family, but it comes with the job.
酒店英语(课堂PPT)
在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接 称呼Mr.或Ms. 至于称呼小孩，可以直接使用Exห้องสมุดไป่ตู้use me，
但是不可以直接称呼boy或girl.
.
4
基本待客英语
• 基本句型
➢ May I ...? ➢ Could you ...? ➢ Would you ... ? ➢ Shall I ... ?
.
11
回答
• 要麻烦客人或是拒绝客人的要求
I am afraid I can’t do that. Excuse me, sir. Please let me pass.
• 道歉
I am very sorry for the delay. I am very sorry for the inconvenience. I would like to apologize for the mistake.
Shall I draw the curtains? Shall I draw you a map? Shall I make the reservation for you?
.
9
招呼语
• Good morning. 中午之前 • Good afternoon. 中午至下午六点以前 • Good evening. 下午六点过后
hotelbusinessenglishhotelbusiness在酒店里所使用的英语会话基本上是属于商业英语与日常生活会话中所使用的英语略有不同较注重礼节
酒店英语
English for Hotel Business
.
1
概述
在酒店里所使用的英语会话，基 本上是属于商业英语，与日常 生活会话中所使用的英语略有 不同，较注重礼节。
饭店实用英语scene-6课件.ppt
Dialogue 1
I’d Like to Check Out Now
(A: Receptionist B: Guest )
• A: Good morning, madam. May I help you?
• B: Yes, I’d like to check out now. My name is Ford Amy. I’m in Room 835. Here is the key card.
• A: That’s for the red wine you took from the mini-bar in your room.
• B: And what’s this figure for?
• A: It’s for the room service.
• B: Oh, I see. Can I pay with Master Card?
Teaching Procedures
1
Free Talk
2
Hotel Practical English
3
Text
4
Exercises
5
Case Study
6
Home Reading
Ⅰ. Free Talk
• 1. When you can’t satisfy a guest’s request, what should you do?
• When the customer comes to Front Desk, make eye contact and greet the customer by name. Ask if he or she will be checking out. If he or she has completed the express form, take the form, review it for accuracy and ask for the key cards. If the customer has not filled out the express form, continue with the checklist.
《酒店实用英语》课件
Confirming the reservation details with the guest (arrival
03
and department dates, contact information)
Room reservation
• Issuing a confirmation letter or email to the guest
Room reservation
"Yes, we have a room available. Would you prefer a
double or two bed?"
"A double bed please. What is the check out time on Wednesday?"
"Check out time is noon. Do you require breakfast in the
03
"Yes, please. I would like the full English breakfast."
Room service
• "Perfect, we will bring it to your room shortly. Do you need anything else?"
Room service
Apologies
If something goes wrong, express your Apologies using phrases like "I'm sorry for the inconvenience" or "We Apologize for the delay"
酒店服务实用英语(前台)PPT课件
yuan deposit, here’ your balance 160 yuan. • G：Thank you . • C：It is my pleasure. Have a nice trip.
-
（四）operator
（ O=operator G=Guest）
• G：Is this the KunMing Airport hotel ? • O：Speaking, May I help you? • G：Yes, Could you put me through to room 8312.
• G：Y es,I’d like to stay here tonight. • B： I’m sure you will. This way to the
The reception Desk, please, madam./sir • G：Thank you. • B: You’re welcome.
8405 and your room card, and this is your receipt. the bellboy will show you up with you baggage. • G：Thank you very much. • R：You are welcome. Hope you’ll enjoy your stay with us.
rooms and standard rooms, which one do you prefer ? • G：A standard room, what’s the rate? • R：368 yuan per night including breakfast. • G：OK, I’ll take it. • R：Could I have your passport?
-
（四）operator
（ O=operator G=Guest）
• G：Is this the KunMing Airport hotel ? • O：Speaking, May I help you? • G：Yes, Could you put me through to room 8312.
• G：Y es,I’d like to stay here tonight. • B： I’m sure you will. This way to the
The reception Desk, please, madam./sir • G：Thank you. • B: You’re welcome.
8405 and your room card, and this is your receipt. the bellboy will show you up with you baggage. • G：Thank you very much. • R：You are welcome. Hope you’ll enjoy your stay with us.
rooms and standard rooms, which one do you prefer ? • G：A standard room, what’s the rate? • R：368 yuan per night including breakfast. • G：OK, I’ll take it. • R：Could I have your passport?
酒店实用英语培训课件
Thank you for you staying here. 感谢您的光 临
What time is it? 现在几点钟 It’s 10:30 in the morning. 早上十点半 Please keep it. 请保管好 What do you think of our service. 您对我们的
销售部
Sales manager
销售经理
Food and beverage department 餐饮部
Housekeeping department 客房部
Personal and training department 人事培训部
Financial department
财务部
Engineer department
38 Here is your change.
这是找您的零钱
39 Go straight on, please.
请一直往前走
40 Turn left(right) please.
请往左（右）走
客房设施常用词汇
Air conditioner Dressing table Night table TV set Bathtub
牙刷 肥皂 牙刷 润肤乳 卫生纸 烟灰缸
Laptop Hairdryer Service guide Control panel
开关
手提电脑 吹风机 服务指南 床头灯
Luggage rack Safety box Switch Socket Mini-bar
行李架 保险箱 开关 插座 小冰箱
酒店公共英语
Hope you have a good time in our hotel.希 望您在我们酒店入住愉快
What time is it? 现在几点钟 It’s 10:30 in the morning. 早上十点半 Please keep it. 请保管好 What do you think of our service. 您对我们的
销售部
Sales manager
销售经理
Food and beverage department 餐饮部
Housekeeping department 客房部
Personal and training department 人事培训部
Financial department
财务部
Engineer department
38 Here is your change.
这是找您的零钱
39 Go straight on, please.
请一直往前走
40 Turn left(right) please.
请往左（右）走
客房设施常用词汇
Air conditioner Dressing table Night table TV set Bathtub
牙刷 肥皂 牙刷 润肤乳 卫生纸 烟灰缸
Laptop Hairdryer Service guide Control panel
开关
手提电脑 吹风机 服务指南 床头灯
Luggage rack Safety box Switch Socket Mini-bar
行李架 保险箱 开关 插座 小冰箱
酒店公共英语
Hope you have a good time in our hotel.希 望您在我们酒店入住愉快
教学课件 《酒店实用英语》
Key words and sentences in
Dialogue B
Vocabulary change vt. 改变,变化 deluxe adj. 豪华的,高级的 later adv. 后来,随后
booking n. 预订, 预约 detail n. 细节,详情 remain vi. 保持
Notes 1. I need to change my booking. 我想更改房间预订信息。 2. The rate will remain the same. 您的房间价格不会变。 3. By the way, is there a new confirmation number ? 顺便问一下，我的信息
doorman n. 门卫，看门的人 bellman n 侍者 briefly adv. 简要地, 暂时地 introduce vt. 介绍, 传入, 引进 facility n. 设备, 工具 basic adj. 基本的
Key words and sentences in Dialogue A
detail n. 细节,详情
later adv. 后来,随后
remain vi. 保持
Notes
1. I need to change my booking. 我想更改房间预订信息。
2. Can you give me the confirmation number, please? 请告诉我您的信息确认号码 好吗？
Vocabulary receptionist n. 招待员, 接待员 issue n. 出版, 发行, 问题 complete vt. 完成, 使完善 nationality n. 国籍, 国家
passport n. 护照 skip vt. 跳过，跳越，略过 departure n. 启程, 出发, 离开 regulation n. 规则, 规章
酒店实用英语Unit1 ROOM RESERVATION PPT资料共19页
Sample Cases
2. We can offer you a standard room for a total of RMB380 including one breakfast. 我们可以给您一间标间，价格是380人民币，包括早 餐。 In some hotels, room rates are net prices without service charge. Net price 净价
The brand name Holiday Inn is now owned by IHG (InterContinental Hotels Group). On 24 October 2019, IHG announced a worldwide relaunch of the Holiday Inn brand. The relaunch is "focused on delivering consistently best in class service and physical qualit process is planned to be complete by the end of 2019.
Sub-module 1
《酒店实用英语》
——十二五规划教材
Competence Objectives
Competence Objectives :
how to accept confirmed reservation how to accept guaranteed reservation how to deal with over-booking
Sample Cases
Case 1
1. What kind of room would you like, sir? 请问先生您想要哪种房间？ Room Categories: Standard Room: a room for one person with one bed. Double Room: a room for two persons with two separate single beds. Twin Room: a room for two persons with one big bed designed for two. Triple Room: a room for three persons with three beds. Suite: a series of connected rooms used as a unit.
相关主题
- 1、下载文档前请自行甄别文档内容的完整性，平台不提供额外的编辑、内容补充、找答案等附加服务。
- 2、"仅部分预览"的文档,不可在线预览部分如存在完整性等问题,可反馈申请退款(可完整预览的文档不适用该条件!)。
- 3、如文档侵犯您的权益，请联系客服反馈,我们会尽快为您处理(人工客服工作时间：9:00-18:30)。
❖ 41、Happy landing. 一路顺风。
❖ 42、Turn left(right),please. 请左（右）拐。
❖ 43、Straight on(Go straight ahead),please.请直走。
❖ 44、I can’t catch you quite well,would you repeat it?
酒店实用英语
-
公共用语
❖ 1、How do you do ? 您好。 ❖ 2、How are you? 您好吗？ ❖ 3、Good morning(afternoon,evening).
早上（下午、晚上）好。 ❖ 4、Good night. 晚安。 ❖ 5、Nice to meet you! 很高兴见到你。 ❖ 6、Welcome to our hotel! 欢迎光临。 ❖ 7、Hope to see you again！欢迎再次光临。 ❖ 8、Thank you! 谢谢！ ❖ 9、You’re welcome！ 不客气。 ❖ 10、I’m sorry！ 对不起。 ❖ 11、Never mind. 没关系。 ❖ 12、Excuse me. 请原- 谅/打扰了。
❖ 13、I’m sorry to disturb you. 对不起，打扰您了。 ❖ 14、This way,please! 请这边走。 ❖ 15、Take care. 请慢走。 ❖ 16、Please wait a moment. 请稍等。 ❖ 17、Please take this elevator. 请乘电梯。 ❖ 18、Goodbye. 再见。 ❖ 19、See you later. 回头见。 ❖ 20、I see. 我明白了。 ❖ 21、It’s my duty. 这是我应该做的。 ❖ 22、Have a nice day. 祝您今天心情愉快。 ❖ 23、Congratulations! 祝贺您！ ❖ 24、Wish you good business. 祝您生意兴隆！ ❖ 25、Wish you a happy holiday. 祝您节日愉快！
照顾不周的地方，请多多关- 照。
基础英语100句
❖ 1、您好！
Hello(or Hi)! ❖ 2、早上好！（下午好！晚上好！)
Good morning !(afternoon , evening) ❖ 3、先生、先生们、太太（夫人）、小姐、女士们。
Sir,dies. ❖ 4、欢迎光临。
❖ 49、Please sign your name here. 请签名。
❖ 50、Sorry to have kept you waiting so long.
对不起，让您久等了。
❖ 51、Would you pay by cash or credit card?
您是用现金还是信用卡结帐？
❖
52、Here
我听的不大清楚，您再说一边好吗？
❖ 45、I beg your pardon.(Please repeat)请再说一遍。
❖ 46、Can you speak slowly? 请讲慢一点。
❖ 47、Can you spell your name? 请拼一下您的名字。
❖ 48、Can I have your name? 请问您贵姓？
Sir,Can I help you?
❖ 9、先生，对不起，让您久等了。
Sorry to have kept you waiting ,sir?
Welcome ❖ 5、欢迎光临我们酒店。
Welcome to our hotel. ❖ 6、希望您在我们宾馆停留愉快！
Hor hotel. ❖ 7、先生，您好，贵姓？
hello sir,May I help you? ❖ 8、先生，请问能为您效劳吗- ？
-
❖ 26、Happy birthday to you. 祝您生日快乐。 ❖ 27、Happy new year. 新年快乐。 ❖ 28、Merry Christmas. 圣诞快乐。 ❖ 29、Happy weekend. 周末愉快。 ❖ 30、Good luck. 祝您好运。 ❖ 31、Wish you success in your work..祝您工作顺利。 ❖ 32、I’m glad to serve you. 我很高兴为您服务。 ❖ 33、Please sit down. 请坐。 ❖ 34、Please have a cup of tea. 请喝茶。 ❖ 35、Please take a rest. 请休息一下。 ❖ 36、I’ll do it for you right now. 马上去办。 ❖ 37、Don’t worry. 别着急。 ❖ 38、Please follow me. 请跟我来。 ❖ 39、Please after you! 您先请。 ❖ 40、Here you are. 给您-。
要吗？ ❖ 60、I am sorry.I am afraid that is not allowed.
对不起，这是不允许的。 ❖ 61、I am sorry.It is out of the question.
对不起，这恐怕是不可能的。 ❖ 62、Hope you will understand me. 希望您能谅解。 ❖ 63、Any uneasiness,please point it out.
is
your
-
change.
这是找您的零钱。
❖ 53、Please keep it. 请收好。 ❖ 54、Please take your time.不用急，您再好好想想。 ❖ 55、There is no hurry. 不用急。 ❖ 56、It’s free. 这是免费的。 ❖ 57、Would you like…? 您喜欢…? ❖ 58、Can I help you? 可以为您效劳吗？ ❖ 59、Anything else I can do for you? 您还有别的需