酒店实用英语Unit 5 Check-out
酒店英语口语练习：CheckingOut
以下是整理的《酒店英语⼝语练习：Checking Out 》，希望⼤家喜欢！Key Sentences（重点句⼦）185．I'd like to pay my bill now．我想现在结账。
186．Your name and room number，please？请问您的姓名和房间号码？187．Have you used any hotel services this morning？请问您今天早晨是否⽤过旅馆内的服务设施？188．Four nights at 90 US dollors each， and here are the meals that you had at the hotel．That makes a total of 665 US dollars．4个晚上，每晚90美元，加上膳⾷费，总共是660美元。
189．Can I pay by credit card？我可以⽤信⽤卡⽀付吗？190．Please sign your name here．请您在这⾥签名。
191． Excuse me． We're leaving today．I'd like to pay our bills now．劳驾。
我们今天要离去了。
我希望现在就把账结清。
192．By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．先⽣，顺便告诉您，结账后离开旅馆时间是12点。
193． How about the charge for the days you shared the room with your friend？这⼏天您的朋友与您同住费⽤怎么办呢？194．Please add to my account．请记在我的账⾥。
195．Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr．Green？格林先⽣，今天早晨您是否⽤过旅馆服务设施，或在旅馆餐厅⽤过早餐？196．Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．是的，我的朋友与我在餐厅刚⽤过早餐，但是我们没有使⽤过任何服务设施。
现代酒店英语口语实用教程第4课
现代酒店英语口语实用教程第 4 课Unit 5 Check out 结账退宿经典对话C=Cashier 收银员G=Guest 顾客C：Good morning, sir. May I help you? 先生，您早，有什么能够帮到您吗？G：Yes, I 'd like to check out. 我想退宿。
C：Certainly sir. May I have your room key, please? 好的，请把房间钥匙给我，好吗？G：Sure, Here it is. 好的，给你。
C：Just a moment, please. I 'll draw up your bill for you. 请等一下，我帮您结帐。
（After a while 过了一会儿）C：Mr. Johnson, your bill totals US$520, How would you like to make the payment?约翰逊先生，您的账单总计是520 美元。
您打算如何付款？G：Bycredit card. Do you accept Visa? 用信用卡。
你们接受维萨信用卡吗？C：Yes, Mr. Johnson.是的，约翰逊先生。
G：Here you are.给你。
C：( Print the card )Could you sign here , please? 请您在这儿签名，好吗？G：Sure.好的。
C：Thank you, Mr. Johnson. Here is your credit card and your receipt. Have a nice trip.谢谢您，约翰逊先生。
这是您的卡和收据。
祝您旅途愉快。
常用句型百宝箱1. 结帐基本应对1) Just a moment, please. The cashier will have your bill ready in a moment.请稍等，收银员马上会准备好您的账单。
酒店前台日常实用英语口语(很全)
酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语,与日常生活会话中所使用的英语略有不同，较注重礼节.正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了.例如：非正式英语正式英语What’s your name? May I have your name?您贵姓？请问您贵姓大名?Do you want some tea？Could you like some tea?您要喝茶吗? 请问您想喝茶吗？Over here, please. Could you come this way please?这边请。
请您往这边走好吗？＊不要说OK，Sure, Yeah等等，而要说Certainly, Sir。
＊Hey, uh—huh, Hang on 等等，也不适合在酒店中使用.* 别说“I don’t know。
”回答“不知道"是非常不礼貌的说法。
可以说“just a moment, please。
I’ll check that for you.” （请稍候，我来帮您确认)，然后请有能力处理的人前来协助。
＊对男性客人,尊称为Sir；面对女性客人时尊称为Ms。
在招呼客人时，最好说“Excuse me, Sir（Ms）", 不要直接称呼Mr。
或Ms。
至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl。
＊正视对方的眼睛，以显示出你的信心和诚意.但必须注意,注视对方的眼睛,并不是无理地盯着对方看。
＊在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二。
基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种:1. May I ～2. Could you ～3. Would you ～4。
Shall I ～？只要理解这四种基本的句型，就可以处理大部分业务上的状况。
旅游饭店职业英语初级Lesson 5
Lesson 5Your Total Is 588 Dollars您的费用总共是588美圆Key Words：（关键词汇）check out 结帐wait a moment 等一会儿bill 账单ready 准备好的total 总共right 正确的correct 正确的check 检查；核对item 项目，条目mistake 错误pay 付账charge 费用per night 每晚Notes：[注释]1、I’d like to check out now. 我现在想结帐.would like to do sth. 愿意,想Example:I’ll leave Beijing today and I’d like to check out now.结帐用语:----- Here’s your bill, Sir. It totals $889. Please check it.在给客人账单时，一定要请客人核对一下。
可以说“Please check it”或“Please have a check ”当客人不明白某项费用时，要耐心给客人解答；当账单出错时，一定要向客人真诚道歉。
例如：----- I’m terribly sorry, Sir. We did make a mistake. (非常抱歉，先生。
我们的确弄错了)Talking to the Guest (情景会话}One1Receptionist: R Guest: GR: Good morning, sir. May I help you?G: Yes, I’d like to check out now.R: May I have your name and your room number, please?G: Bob Smith. Room 811.R: Thank you. Please wait a moment. Ok, your bill is ready. The total is 588 dollars. Please have a look at it to see if everything is correct.G: It’s correct. Thanks.Two 2Cashier: C Guest: GC: Here is your bill, Sir. It totals $889. please check it.G: I’m sorry, but I don’t understand this item.C: It’s for the IDD calls you made from your room.G: Oh, I see.Your Turn to Try Now（试试看）Listen to the words and repeat:（跟读单词）1、total 总共2、amount to 总计3、bill 帐单4、item 项目5、charge 费用6、cash 现金7、credit card 信用卡8、check 支票9、deduct 扣除10、mistake 错误Listen to the sentences, repeat and translate:（跟读句子并翻译）1、Did you take anything from the mini-bar this morning?2、The total comes to $980.3、Please have a look at it to see if everything is correct.4、How will you be paying, in cash, by credit card or with a traveler’s check?5、I’m terribly sorry, sir. We did make a mistake.Listen and complete the dialogues:（听录音完成对话）1、R: Good morning, Sir. ?G: I’m leaving today. I’d like to check out now.R: May I have .G: I’m Edward Wilson. Room 1102.R: The total is . Please have a look at it.G: That’s correct.2、C: Here is your bill, Sir. Please .G: I’m sorry, but I don’t understand .C: It’s for the dinner .G: Oh, I see. Here is my credit card.C: .。
饭店英语教案unit5
(1). Passage of page 13(2). Exercise: a. What does the“Do Not Disturb”sign indicate?b. What is the different the services of makeup and pick up?c. What does the guest usually request if he wants to meet his friends in hisroom in the morning?d. In addition to keeping the rooms clean, what are the other responsibilitiesof the housekeeping staff?(1) DND (Do Not Disturb) room(2) turn down service 做晚床(3) request an early makeup or request an early room cleaning 提早整理房间服务(4) refrigerator-mini-bar 冰箱式小酒吧(5) I’m sorry to disturb you, sir.(6) the time difference(7) chilled water客房部常用词汇表：escalator 自动楼梯 tea trolley 活动茶几 elevator, lift 电梯floor 楼层，地板bookshelf 书架 night table 床头柜 drawer 抽屉carpentry (总称)木器ground floor (英)底，层， first floor (英)二楼， (美)second floor (英)三楼，tea table 茶几一楼一楼 (美)二楼bedclothes 床上用品cabinet 橱柜 folding screen 屏风 spring 弹簧quilt 被子switch 开关 hanger 挂钩 cushion 靠垫，垫子mattress 床垫Venetian blind 百叶窗帘 plug 插头 socket 插座，插口thermos 热水瓶curtain 窗帘 wall plate 壁上挂盘 sitting room 起居室transformer 变压器wastebasket 字纸篓 Chinese painting 国画 voltage 电压另加的 Notes:1. check-out room 走房2. Room Center 房务中心3. Room status report 房况表4. PA cleaner 公共场所保洁员5. baby-sitting 托婴服务(Acting and translating)(1) Doing the room(2) Promising to take actions(3) Offering help(4) Telling the guest about services以下部分为第五单元中有的听力练习部分，练习书上为六单元．∨Arrival List Room Statues Check-out List Bed Occupancy list Front Office→HousekeepingHousekeeping→Front OfficeA: How does the Housekeeping Dept. coordinate with the Front Office?B: The Front Office provides the Housekeeping Dept. with the arrival list, particularly ( ).A: What else?B: The Front Office also provides the check-out room list for the Housekeeping.A: ( ) by the check-out room?B: It means a room to be vacated ( ) the guest’s stay. The Housekeeping Dept.staff have to get these rooms ready ( ) by the Front Office.A: Then what does the Housekeeping Dept. offer to the Front Office?B: The room status report is compiled ( ) and sent to the Front Office.A: I see. Thank you.1.2.3.4.5.(练习书上为七单元)．∨1. What are the qualities a baby-sitter should have?2. How much should the guest pay for the baby-sitting service?3. What formalities should the guest go through for the baby-sitting service?4. How can the guest pay for the baby-sitting service?Room Center (C): Good morning. Room Center. How may I help you?Guest (G): This is Jane Hobbs calling from Room 901. Could you send someone to( ) my child this evening?C: Certainly. We have baby-sitting service. The baby-sitters are all reliable andexperienced.G: Good. Could you tell me ( )? C: It’s 20 yuan an hour, for a minimum of four hours.Laundry ServiceInquiry 1 Inquiry 2 Inquiry 3 Inquiry 4 Inquiry 5Buying Baby-sittingThings Serviceon RequestShoe-shining Offering ServiceExtra ThingsG: Oh, that’s ( )C: Please wait a moment. We ’ll send you a confirmation form for you to sign.G: Shall I pay in cash?C: Not necessary. We ’ll add i t ( ).Dialog 1: Laundry Service(The guest is talking with the room attendant about the laundry services.)Listen to the tape and answer the following questions:1. What to do if the guest has some laundry?2. When the guest can usually get his laundry back?3. What the hotel ’s policy on laundry damage i s?Dialog 2: Dealing with a Difficult Guest(Mrs. Anderson’s diamond necklace is missing. She steps into the Housekeeper ’s office angrily.)Listen to the tape and answer the following questions:1. Why the hotel should not be held responsible for the guest ’s lost valuables?2. Why the General Manager and the Housekeeper should say the same thing in dealingwith groundless complaints.a. Just read the Service Information Booklet. Everything is in it.b. Don’t you remember I’ve already told you how to use the minijar?c. That’s not my department. Just contact the reception.d. The button came off before we received your dress. It ’s not our fault.Housekeeping 客房服务Key Sentences (重点句子)99． Housekeeping． May I come in？我是客房的，可以进来吗？100． When would you like me to do your room， sir？您要我什么时间来给你打扫房间呢，先生？101． You can do it now if you like．如果您愿意，现在就可以打扫。
酒店专业英语外语
酒店专业英语外语指的是在酒店行业中使用的专业英语词汇和表达方式。
以下是一些常见的酒店专业英语外语示例：1. 酒店服务：- Front desk（前台）- Check-in（办理入住手续）- Check-out（办理退房手续）- Room service（客房服务）- Housekeeping（客房清洁服务）- Concierge（礼宾服务）- Bellhop（行李员）- Porter（搬运工）2. 酒店设施与房间类型：- Single room（单人间）- Double room（双人间）- Suite（套房）- Twin room（双床间）- Executive floor（行政楼层）- Gym（健身房）- Spa（水疗中心）- Pool（游泳池）3. 餐饮服务：- Restaurant（餐厅）- Buffet（自助餐）- A la carte（点菜）- Menu（菜单）- Waiter/waitress（服务员）- Chef（厨师）- Bar（酒吧）- Room service（客房送餐服务）4. 会议与活动：- Conference room（会议室）- Banquet hall（宴会厅）- Event planning（活动策划）- Audiovisual equipment（音视频设备）- Catering（餐饮服务）- Delegate（代表）- Keynote speaker（主讲人）5. 预订与取消：- Reservation（预订）- Availability（可用性）- Occupancy rate（入住率）- No-show（未到）- Cancellation（取消）- Confirmation number（确认号码）- Deposit（押金）这些只是酒店专业英语外语的一部分，实际上酒店行业中的专业术语和表达方式非常丰富。
国内经典的酒店实用英语教材1
PARTⅠTHE FRONT OFFICEINTRODUCTIONThe manager’s RemarksThe aim of a hotel is to create a home away from home for all the travelling guests who need rest, food and drink.The front office of a hotel is not only its “shop window” but also its “nerve center” .The front office staff’s efficiency and personality are of great importance to guest’s vacation or business, and indeed, the hotel’s operation itself are made or ruined.The front office staff seem to “do it all” - receive reservations, register guests, assign rooms, distribute baggage, store guests’ valuables, provide information, deliver mails and messages, exchange foreign currencies, check room occupancies, check guests out and so on.In order to fulfil these tasks, the staff must have a neat and smart appearance, good manners, adaptability, knowledge of languages and a head for figures. The most important of all the qualities is a real liking for people and a warm desire to help them.Besides, front desk staff should encourage a nd settle the guests’ complaints. That will soothe an unhappy guest and reveal the hotel’s problems so that the operation can be bettered.In short, all staff ought to remember that the hotel will enjoy greater financial success only with the greater s atisfaction the guests receive from the “home away from home”.Word ListRemark n.陈述、言语Nerve n.神经efficiency n.效率personality n.个性Realization n.实现Operation n.经营Ruin υ.崩溃、毁灭Reservation n.预订Register υ.登记、注册Assign υ.分配、指定Baggage n.行李Distribute υ.分发Deliver υ.投递、递交Occupancy n.居住、占用Currency n.货币smart α.活泼的、精明的appearance n.外表good manners 彬彬有礼adaptability n.适应性figure n.数字settle υ.解决、安定complaint n.投诉、抱怨soothe υ.安抚reveal υ.显示financial α.财政的、财经的satisfaction n.满意Useful ExpressionsNo t only … but also … 不仅…而且…to seen to 似乎，好像……a liking for 对……喜爱So that …以便To check SB. Out 结某人的帐（以使之可离开旅馆）in order to 为了……ought to 应当……in short 简言之，总而言之UNIT 1Room Reservations1-1 A long Distance call ReservationScene:Henry Bellow (B) and Margaret Bellow (M), an American couple, are going to spend their Holidays in China. Now Mr. Bellow is making a reservation at Haitian Hotel in Shanghai through a long distance call.Reservations (R): Shanghai Haitian Hotel. Reservation Desk. Can I help you?B: I’m calling from New York. I’d like to book a room in your hotel.R: What kind of room would you like, sir? We have single rooms, double rooms, suites and Deluxe suites in Japanese, British, Roman, French and presidential styles.B: A British suite, please.R: Would you like breakfast?B: No, thanks.R: Can you give me your name please, sir?B: Bellow. B-E-L-L-O-W.R: Thank you, Mr. Bellow. And your arrival and departure dates?B: From May 26th to May 29th.R: Very well, Mr. Bellow. British suite without breakfast from May 26th to May 29th. Am I Correct, Mr. Bellow?B: Yes, thank you.R: What time will you be arriving, Mr. Bellow?B: Around 5:00 p.m.R: All right. You’ll be expected to be here then.B: That’s fine. Thank you, madam. Good-bye.R: Good-bye.1-2 A Group ReservationScene:The telephone rings. The Reservations (R) answers the phone.R: Reservations. May I help you?Client(C): Yes. The American People-to-people Education Delegation will be visiting Shanghai At the end of this month. I’d like to book 10 double rooms with twin beds for five days. R: For which dates?C: For May 23rd, 24th, … and 27th.R: One moment please, sir.(The reservations check the list.)Yes, we can confirm 10 rooms for five days.C: Thank you. Is there a special rate for a group reservation?R: Yes, there is a 10 per cent discount.C: That’s fine.R: By the way, how will they be getting to Shanghai? Will they be coming by air?C: Yes.R: Could you give me the flight number, please, in case the plane’s late?C: Oh, sorry. I don’t know the flight number, but I’ll let you know by phone tomorrow.R: Thank you, sir.C: Oh, yes. According to the program, they’ll have a meeting on the 25th. Have you got a big?Conference hall?R: Yes, sir, we have a very nice multi-function hall, but you’ll have to speak to the manager About that. Please hold on a mome nt and I’ll see if I can put you through.1-3 A Local Call ReservationScene:The Reservations (R) answers the phone as soon as it rings.R: Reception. Can I help you?Client (C): I’d like to book a single room with shower for Mr. George Smith. He plans to arrive On the 20th of this month.R: How long will he be staying?C: I don’t know, but it could be anything from seven to tend.R: Then we can only confirm a room from the 20th to the 27th. I’m afraid we won’t be able to Guarantee him a room after the 27th. We usually have high occupancies in the peak seasons. C: What if there isn’t any room then?R: Don’t worry, sir. We can either put him on a waiting list or find him a room in a nearby Hotel.C: Fine. How much do you charge for a single room with breakfast?R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?C: His company will cover all the expenses. We’ll send you a check right away.R: Thank you, sir.C: Thank you. Good-bye.Word ListReservation n.保留、预定Suite n.套房Roman α.罗马的charge υ.收费reservationist n.预订处值班员deluxe n.豪华Presidential α.总统的Client n.顾客Confirm υ.进一步确定、证实Discount n.折扣Program n.议程、节目Reception n.接待，欢迎Expense n.花费、经费、费用list n.表、目录、名单rate n.价格等级flight n.飞行、航班conference n.会议guar antee υ.保证check n.支票Useful Expressionsto make a reservation 预订to check in 登记by the way 顺便in case 以防（万一），假使according 根据、按照eithe r…or…或者…或者right away 马上、随即UNIT 2At the reception Desk2-1 At the EntranceScene:A car pulls up in front of Huatian Hotel and a doorman (Dm) goes forwardto meet the guests, opening the door of the car for them .Dm: Good evening, sir and madam. Welcome to our hotel.Mr Bellow (B): Thanks. Good evening.Dm: (Opening the trunk out the baggage and looking at the name on the baggage tags) I’m the doorman, Mr. Bellow. So you have got altogether fou r pieces of baggage?B: Er… Maybe five, Margaret (M) ?Dm: Five? Oh, sorry. Let me have a check again.M: Oh, no, Henry. Always poor memory! We’ve got only four.B: I see.(To the doorman) Sorry, boy. You’re right. Four pieces.Dm: Never mind, Mr. Bellow. The Reception Deck is straight ahead.After you, please.B: Yes, thank you.2-2 The RegistrationScene:Mr. Bellow (B) checks in at the Reception Desk.Receptionist (R): Good evening. What can I do for you, sir?B: I booked a twin-bed room with bath three weeks ago.I’m Henry Bellow.R: Just a moment, please, Mr. Bellow. I’ll check the arrival list. …Sorry to have kept you waiting, sir. Yes, you have reserved a British suite from today to the 29th.B: Yes, exactly.R: Could I see your passports, please? (Checking the passports and giving them back)Thank you, sir. And would you mind filling in the registration form?B: I’ll take care of it. (Filling out the form)Here you are. Is it all right?R: Yes, thanks. How are you going to pay, in cash or by credit card?B: Could I pay with traveller’s checks?R: Certainly. Here’s the key to Room 908. Please keep it.And the bellman will show you up.(A bellman comes over.)Have a nice evening, sir. And enjoy your stay.B: Thank you.2-3 Receiving a Walk-in GuestScene: A gentleman steps in, trying to find a room for the night.Receptionist(R): Good afternoon, sir. May I help you?Client(C): Yes, please. I've just arrived from Hong Kong.Could you let me have a room for this evening?R: Have you made a reservation, sir?C: I’m afraid not.R: How many people do you have, please?C: Just one. I’m alone.R: Just a moment, please. I have to check if there’s a room available. … Oh, sorry,Sir.All the rooms are booked up. But I think we’ll be able to arrange for a room after six o’clock this evening. If you need a room right now, would you like me to get in touch with somewhere else for you?C: No, thanks. I should say I prefer to stay here. A friend of mine highlyrecommended y our hotel to me. I’ll just wait here till six.R: You are welcome, sir. Perhaps you might feel more comfortable to rest in our lobby after a tiring journey. And if you need any help, do let us know.C: Thank you. No problem.Word ListDoorman. 门卫人员Tag n.标签registration n.登记、注册receptionist n.接待员bellman n.应接员prefer v.喜欢recommend v.推荐、介绍、建议tiring a.使疲劳的trunk n.行李箱（汽车）baggage n.行李cash n.现金、现款credit n.信用贷款available a.可得到的highly ad.高度的lobby n.(剧院、旅馆等的）门廊、门厅Useful Expressionsto pull up （使）停下to have a check 检查、复核to fill in (out) 填写、填好to take care of 留心to show sb. Up 领某人上楼to be booked up 预订完了to get in touch with 与……取得联系to recommend … to 向……推荐……UNIT 3The Bellman3-1 Carrying BaggageScene: The bellman (Bm) does service for the Bellows.Bm : Good evening ,madam and sir.I’m the bellman.Mr Bellow(B)&.Mrs Bellow(M),Good evening.Bm: Very glad to have you here. I’ll get the baggage up to your room.B&m: Thank you.Bm: Let me carry your baggage. Are these all yours?M: Four pieces, Henry?B: Yes.(Laughs)Bm: Allow me, madam.(Mr. Bellow tries carry one of the suitcases up to the baggage cart.)Bm: Oh, leave it to me, I’ll do that for you.B: Thanks.Bm: It’s my pleasure. This way, please.(They are going to the elevator entrance.)Here we are. Please take this elevator to the ninth floor. The floor attendant will meet you at your elevato r entrance there and show you to Room 908.I’ll take the baggage elevator and get your suitcases up to the room.B: Very good. See you then.Bm: See you.3-2 Introducing Hotel ServicesScene: The Bellman (Bm) escorts a lady (L) to her suite along the corridor.Bm: This way, please. Room 308 is at the end of the long corridor.L: Oh, marvellous! The corridor looks lovely, so quiet and well decorated! Beautiful indeed!Bm: I’m glad that you like it. And I’m sure you’ll like your room.too.All our rooms ar e spacious and airy.L: Good.By the way, could you tell me about your hotel services?Bm: Certainly, madam. Our hotel is a first-rate hotel and chosen as the favourite place to stay in by VIPs, official guests and businessmen from many countries. There are over 300 roomsof international standard, including single rooms, double rooms and suites. There are fourspacious Chinese restaurants deluxe Western-style restaurant, large and small banquet halls bar, a 24-hour cafe and an indoor patio with drinks.L: How about other services?Bm: Also available are a beauty salon, a barbershop, a souvenir shop…L: Have you got an indoor swimming pool here?Bm: Yes, it’s on the first floor. And we’ve got a billiard room and bowling room as Well. They ready to serve the guests at their convenience.L: I’d like to have a brochure of your hotel. Where could I get one?Bm: You can take one from Reception Desk.If you don’t mind, I’ll come up again and bring you one. L: Oh, good. That’s very k ind of you.Bm: Not at all. I’m always at your service.3-3 Ticket-booking ServiceScene:At the Bell Captain’s Disk (BC), the Bellows try to make a flight reservation.BC: Good morning. May I help you?Mr. Bellow (B): Yes, I’d like to fly to Guilin on S aturday.Could you book tickets for me?BC: You have to book the tickets five days in advance.Now it’s the busy season for travelling, you know.Sorry to say all the tickets are booked up.B: No tickets! What luck! But I …BC: I wonder if you’d consider going there by train instead. You can have train tickets and they’re much cheaper. actually.B: Well, it seems we’ll have to take the train.BC: What time would you like to leave?B: At noon, if possible.BC: How many tickets do you need?B: Two soft berths, please.BC: (Looking at the timetable)Will 2:15 be all right?B: Yes, that’ll be fine.BC: Just a moment, while I call the station.…(After the call)I’m sorry, there aren’t any more seats left on the 2:15 train, but there i s a train leaving on Saturday morning. That’s No.79 special express. It will leave at 7 a.m.. What do you think of it, sir?B: Well, I suppose I’ll have to take that one. My name is Henry Bellow.And here’s the money for booking.BC: I wish you a wonderful trip to Guilin.B: Thank you. They say Guilin leads the world in beautiful scenery. To tell the truth, my wife has been dying to go there.Mrs. Bellow (M): (Appearing) and so have you.Word listSuitcase n.衣箱Cart n. 小推车Entrance n. 入口处Attendant n. 侍者、服务员Corridor n. 走廊、通路Decorate v.装饰Airy a. 通风的Favourite a. 特别喜爱的Standard n.标准、规格Banquet n. 宴会、盛宴Patio n. 院子（连屋）室外就餐处Brochure n.小册子Consider v.考虑Timetable n. 时刻表Suppose v. 假定、猜想Elevator n. 电梯Duty n. 责任Service n. 服务Choose v. 挑选、选择Spacious a. 广阔的、宽敞的Souvenir n. 纪念品Official a. 官方的、公务上的Restaurant n. 饭店、餐馆Indoor a. 室内的Salon n.沙龙、美容室Convenience n. 便利、方便Instead ad. 代替Trip n. 旅程Useful ExpressionsTo do service forTo leave … to …To escort … to …At the end ofAt one’s convenience As wellIn advanceIf possibleTo think ofTo tell the truthTo be dying to do sth 为……服务，效劳把……留给……陪同……去……在……的尽头在……方便时也预先如果可能的话想到说实话，老实说迫不及待（干某事）UNIT 4At the Information Desk4-1 Mail ServiceScene: Mr. Bellow (B) is going to the Information Desk with a letter in his hand.Receptionist(R): Good aftrenoon, sir.B: Good afternoon. Could you please mail a letter for me?R: Yes. Have you stuck on the stamps yet?B: No. I need to buy some.R: (Looking at the letter)Is it to San Francisco?B: Yes. And I’d like to send it by ordinary air mail.R: (Weighing the letter on the scales)Two yuan and sixty fen…B: Overweight?R: Yes.R: Two-yuan and sixty fen.B: Thank you. Here it is.(Giving the money)R: Here are your stamps. Please stick them on together with the air mail sticker on the front of the envelope.B: All right. One more thing, I want to send a telex and a fax to New York.Can you arrange it for me? R: Oh, yes, sir, We have telex and fax service in our hotel.Would you please go to the business center? You can send your telex and fax there.B: Well, I’ll be going there. Thank you for your information.R: You are welcome.4-2 Introducing Some Scenic SpotsScene:The Bellows plan to go around town. The Receptionist(R) gives them some suggestions.R: Good morning!Mr. Bellow (B): Good morning! Today we can afford a whole day for sightseeing. Could you tell us some places of historical interest in Shanghai?R: Have you ever been is Shanghai before?B: No, this is our first trip here.R: I’m very pleased to suggest that you go to visit the Yu Yuan Garden and the Jade Buddha Temple, the main attractions in Shanghai. They are often visited by foreign guests.Mrs. Bellow (M): And why are those places so popular?R: Because they are of typical Chinese national style. The Yu Yuan Garden is not only the pearl of Shanghai, but also called the “No.1 Vista in East China”. You can see beautiful pavilions, terraces, rockeries, ponds, as well as buildings decorated with fine brick designs and wood carvings.B: Good, I’ll take some p ictures. Then, how about the temple?R: The Jade Buddha Temple is one of the most famous temples in China. There are two white jade statues of Sakyamuni brought from Burma more than a hundred years ago.M: Oh, great! We’ll have a good chance to feast our eyes.R: What’s more, the construction of the Grand Hall is magnificent.B: I think I’ll enjoy the architecture of the temple, too.M: Both places sound worth visiting. Henry, let’s go.4-3 Showing the wayScene:The Bellows are asking the way at the Reception Desk.Receptionist(R): Good morning, sir.Mr. Bellow (B): Good morning. Excuse me, but could you tell me how to go to the Friendship Store? I can’t find the exact spot on the map.R: Yes, of course. Our hotel is located on Ming Y uan Road in the western district of Shanghai. But the Friendship Store is within easy reach. You can take No.27 Trolley Bus and get off at Sichuan Road. Go ahead along the road and turn left at the first crossing. Then go straight on until you find the second crossing. At the corner of the street, you’ll find a high-rise. That’s the shop.Mrs. Bellow (M): Henry, it seems too complicated. We’ll get lost, I’m afraid. Shall we try another shop? B: What are you worrying about? I want to buy a Chinese-style dress for you for your birthday. They say foreigners are offered the best service there, at the Friendship Store.M: Then, why not take a taxi, my dear.B: All right, let’s go.(To the Receptionist) Could you order a taxi cab for us?R: Yes, I’d be glad to. (Calls a taxi by phone)The car is expected to come within five minutes, sir.By the way, the Friendship Store is near the Huangpu River and if you could afford time, do walk along the Bund and see the beautiful scenery and the harbor. It’s alive with activity.B: That sounds like a very good idea.R: And there’s the Old Men’s Jazz Band at the Peace Hotel Cafe.It’s well-known even abroad and much appreciated by foreign guests. If you are interested in that, you might go there and have a cup of coffee.M: Wonderful! Thank you for your nice suggestions.R: It’s my pleasure.Word ListOrdinary a.普通的Sticker n.粘纸Telex n. 电传Fax n.传真电报Sightseeing n.观光Typical a.典型的Pavilion n.亭子、楼阁Rockery n. 石头假山Decorate v.装饰Carving n. 雕刻、雕刻品Buddha n. 佛Magnificent a.宏伟的Sakyamuni n. 释迦牟尼Pearl n. 珍珠Terrace n. 平台、阳台Pond n. 池塘Brick n. 砖头Statue n. 雕像、塑像Buddhist a.Architecture n. 建筑式样，风格Burma n. 缅甸（国名）Envelope n. 信封Spot n. 点、地点、场所District n. 地区Trolley-bus n. 无轨电车Scenery n. 风景、景色Band n. 乐团Appreciate v. 欣赏Afford v. 抽得出（时间）Exact a. 确切的Locate v. 座落于、位于High-rise n. 多层高楼Complicated a. 复杂的Jazz n. 爵士音乐Mass a.群众性的Scenic a.风景的Useful Expressionsto stick … on 把……粘贴在……上places of historical interest 名胜古迹one more thing 还有一件事within easy reach 很近to be located(on) 座落于、位于at the corner of 在……拐角处to get lost 迷路to be decorated with 由……装饰to take pictures 照相what’s more还有UNIT 5The Cashier5-1 Foreign Currency ExchangeScene:Mr. Bellow (B) is making his way to the foreign exchange counter. He wants to change some US. dollars for FEC.Cashier(C): Good afternoon, sir. Can I help you?B: I’d like to change some US dollars and I’d like to know today’s exchange rate.C: According to today’s exchange rate, every US dollar in cash is equivalent to 5.32 yuan, FEC. How much would you like to change, sir?B: Well, I’ll change one hundred and here’s the money.C: Would you please fill in this form?B: All right.C: Please write your name, passport number and room number on the slip.B: Here you are.C: Thank you. You’ll have it right away. Will you sign your name here on th is memo?B: OK, Will you please give me some one-yuan notes? I need some small change.C: All right.(Changing the money)Mr. Bellow, here it is. Please have a check and keep the exchange memo.B: Oh, yes, thanks. By the way, can you tell me what I should do with the FEC left?With me?C: You’ll have to go to the Bank of China or the airport exchange office to change It backs into dollars.B: I see. Thanks.C: You are welcome.5-2 Checking OutScene:Mr. Bellow (B) checks out at the Cashier’s Desk.Cashier(C): Good morning, sir. May I help you?B: Is this where I can pay my hotel bills?C: Yes, please tell me your room number and when you are checking out.B: My room number is 902 and I’d like to check out now.C: Just a moment, please. (Checks files)Are you Mr. Bellow?B: Yes.C: Did you have breakfast this morning?B: Yes, but I paid cash for it.C:And have you used any hotel services since breakfast?B: Yes. I used the mini-bar. I drank a can of Coca-Cola.C: All right…(Giving Mr. Bellow the bill)Here you are sir. Please check it.B: I’m sorry . What’s this for?(Pointing to a figure)C: That’s for the drinks and phone calls you made from your room.B: Oh, I see. Thank you. Can I pay with traveller’s checks?C: Certainly, sir.(Mr. Bellow fills out checks and gives them and his passport to the cashier.)Here are your bill and receipt, Mr. Bellow. We hope you enjoyed your stay with us here andthat you’ll have a pleasant trip home.B: Thank you. And we’ll have a trip to Guil in before we go home.5-3 Mis-calculationScene:Mr. Bellow (B) goes back to the Cashier’s Desk, thoughtfully and hurriedly.Cashier(C): Good morning, sir. May I help you?B: Just now I checked out here. But back in my room, I found that there might be something wrong with the bill.C: Oh, yes?B: I checked in on the 26th and will leave this morning. That’s exactly three days, I think. But I paid for three days and a half.C: Well, let me see. The 26th,the 27th,the 28th…Ah yes, you checked out in the morning, so you only stayed here for three days, no more. Sorry, sir. I do apologize for my mis-checking.B: That’s all right.C: Now let me give you another receipt and please check it. Here is the money you overpaid.B: Thank you.C: I’m awfully sorry to have caused you so much trouble.I’ll try to be more careful another time.Word ListCashier n.出纳员Sign n.符号、招牌、迹象；v.签名、示意Count v.数Bill n.帐单Mini-bar n.小冰箱Can n.听头、罐头Mis-check v.计帐出错equivalent a.相等的、相当的memo n.备忘录、（商）便笺、便函file n.汇订的文件、卷宗、档案receipt n.收到、收据、收条Coca-Cola n.可口可乐（饮料）apologize v.道歉、谢罪overpay v.多付（钱款）Useful Expressionsto be equivalent to right awayto check outto point toto apologize for just now 相当于、等价于立刻结帐指抱歉、致歉刚才UNIT 6Settling Guests’ Complaints6-1 Changing a RoomScene: Mr. Bellow (B) Wants to change a room. He goes to the assistant manager (AM).AM: Good morning, sir. What can I do for you?B: I’m Bellow, I’m in Room908.Can you change the room for me? It’s too noisy. My wife was woken up several times by the noise the baggage elevator made. She said it was too much forher.AM: I’m awfully sorry, sir. I do apologize. Room 908 is at the end of the corridor. It’s possible that the noise is heard early in the morning when all is quiet.B: Anyhow, I’d like to change our room.AM: No problem, sir. We’ll manage it, but we don’t have any s pare room today. Could you wait till tomorrow? The American People-to-people Education Delegation will be leaving tomorrow morning. There’ll be some rooms for you to choose from.B: All right. I hope we’ll be able to enjoy our stay in a quiet suite tomo rrow evening and have a sound sleep.AM: Be sure. I’ll make a note of that. Every thing will be taken care of. And of there is anything more you need, please let us know.6-2 At the Lost and Found DeskScene:Mr. Bellow (B) complains to the Assistant Manager (AM) about the slowness in service.B: Hello, my watch was lost. You promised me to look for it right away. Now, two hours have passed and I still haven’t heard from you. What’s the matter?AW: Mr. Bellow, we are sorry to have kept you waiting, but you said that this morning you had changed money at the Currency Exchange Desk, bought a tourist map at the newspaper stand, had your hair cut at the barber’s and had your lunch at the restaurant. Because you have been to several places, we need more time to find it.B: Well, I was wondering whether you were still working on it.AM: Yes, we are. Two porters are still busy checking around.B: I’m sure the watch is here. I hope you’ll try to find it for me as soon as possible.AM: Of course. We’ll let you know as soon as we find it. Please don’t be worried.B: All right. Thank you.6-3 Charging MoreScene:At the Reception Desk, a guest (G) insists on staying longer without paying more. Employee (E): Good morning. May I help you?G: My fl ight doesn’t leave till 5:45 p.m.and I don’t want to wait around at the airport all day. Could I still rest in the room this afternoon?E: Excuse me, sir. According to our regulations, a half day’s rent is charged against a room this afternoon, we’ll have to charge you 50% or the price.G: (Angrily) What? Ask for money again? I have settled accounts. I won’t pay more for the two or three hours. No more! Do you hear?E: We’d like to help you as we can. You may leave your baggage here until 4:30.Just speak to the porter and he’ll take care of it…free of charge, of course.G: But damn it! I won’t give you one more cent!F: The porter will keep your baggage free of charge, sir, and you’re welcome, to rest in the lobby. G: No, I insist on having a rest in the room.E: Then, if you’ll wait a mo m ent, please, sir? I’ll ask our manager to come and take care of your request.Word Listawfully ad. 非常、很、十分anyhow ad. 不管怎样、无论如何promise n.& v. 应诺、诺言、保证worried a.烦恼的、焦虑的regulation n. 规则、规章、法规account n. 帐目、帐insist v. 坚持request n.& v. 请求、要求quiet a.安静的vacate v. 使空出、腾出、搬出Useful Expressionsto wake upto make a noiseto have a sound sleep to make a note ofto promise sb.to do sth. to be busy doing sth as…as possibleas soon asto ask forto settle accountsfree of chargeto insist on 叫醒发出噪声睡得好、醋睡做笔记应诺（某人）做某事忙于……尽可能的……一……就……请求结帐免费坚持PART ⅡTHE HOUSEKEEPINGDEPARTMENT’INTRODUCTIONThe Manager’s RemarksThe housekeeping department is the backbone of a hotel. In a sense, it is possible to say that a clean and attractive guest room is the product that the hotel sells.The main duty of the housekeeping department staff is to see to the cleanliness and good order of all rooms in the hotel. The laundry and valet service and many personal services are also parts of their jobs. And they must coordinate the work closely with the front office.This department as a whol e is required to make the guest’s stays comfortable and pleasing. Any reasonable request must be fulfilled. But good service means more than fulfilling requests. Whenever and wherever possible, the staff should offer to do extra things for the guests. What is more, whenever there is an opportunity to “sell”, the staff should take it and suggest that guests use the hotel services as much as possible. They should make sure that they are really selling what the guest wants to buy.It should be noted that the most important characteristic in the housekeeping department, and indeed throughout the hotel world, is the willingness to serve and please the guests. The housekeeping staff, such as chamber maids, housemen, linenroom attendants, supervisors and housekeepers, can do a great deal to assure a high business repeat and occupancy rate, not only through the efficiency in their jobs but also through their heartfelt warmth in serving the guests.Word Listhousekeeping department房务部fulfil v. 履行、完成backbone n. 脊梁、脊柱、骨干attractive a. 有吸引力的product n.产品、产量cleanliness n. 清洁laundry n. 洗衣valet n. 洗烫工personal a. 个人的、私人的coordinate v. 协调comfortable a.舒适的pleasing a. 使人愉快的business repeat rate 回客率opportunity n. 机会characteristic a.特有的；n.特性willingness n.愿意chamber n. 房间maid n. 侍女、少女chamber maid 客房女服务员houseman n. 杂务工supervisor n. 管理员、主管assure v. 使确信、保障heart-felt a. 感人肺腑的Useful Expressionsin a senseto see toto coordinate…with…as a wholeIt should be noted that…as much as possibleto make sure 在某种意义上注意、负责与……合作，与……协商作为整体而言应当注意尽量多弄清、使确定、使确信UNIT 1Guiding the Guests to Their Rooms1-1 Recognizing the GuestsScene: The Bellows leave the elevator.The floor attendant (F A) steps forward to welcome them.。
酒店实用英语Unit 5 Check-out[精]
![酒店实用英语Unit 5 Check-out[精]](https://img.taocdn.com/s3/m/4fe988ebe53a580217fcfe5a.png)
2
Sample Cases
3 Technical Training and Basic Skills
4
Introduction to Hotels
Job Knowledge and Experience
When a guest wants to check out of the hotel，as a receptionist at
请问您怎么付款？使用现金、信用卡还是支票？
5. These are your bill and your credit card voucher, please sign here, madam. 女士，这是您的帐单和信用卡收据，请在这里签字。
Technical Training or Basic Skillecking out for guests
1. Have you taken anything from mini-bar this morning? 您今天早上从小
酒柜中拿过什么饮料吗？
2. …you arrived on January 27 and you have stayed here for 3 nights.
checkout, the following departure procedures should be taken into consideration.
• Check for mails, messages, and faxes. • Check for safe deposit box, or in-room safe keys. • Post all outstanding charges. • Verify account information. • Inquire about additional recent charges. • Present the guest folio for guest signature. • Verify the method of payment. • Process the account payment. • Update the room status.
酒店实用英语Unit 5 Check-out
…您于1月27日抵店，共住了三晚。
3. This is the total amount RMB￥3750, including 15% service charge. 总
共3750元，包括15%的服务费。
4. Total amount 总金额 service charge 服务费 4. How would you like to pay the bill? In cash, by credit cards or checks ?
Case 3 Late Check-out and Bell Service
1. Are you checking out now? 您现在要结帐吗？ 2. Will you be putting this on your credit card? 您要使用信用卡结帐吗？ 3. Could I have a separate receipt for that please? 能给我分开一张收据吗？ 4. Could you send a bellman to have my luggage brought down? 请派一
结账退宿-现代酒店英语口语实用教程第4课
结账退宿-现代酒店英语口语实用教程第4课Unit 5 Check out 结账退宿经典对话C=Cashier 收银员 G=Guest 顾客C：Good morning, sir. May I help you?先生，您早，有什么能够帮到您吗？G：Yes, I’d like to check out.我想退宿。
C：Certainly sir. May I have your room key, please?好的，请把房间钥匙给我，好吗？G：Sure, Here it is.好的，给你。
C：Just a moment, please. I’ll draw up your bill for you.请等一下，我帮您结帐。
（After a while 过了一会儿）C：Mr. Johnson, your bill totals US$520, How would youlike to make the payment?约翰逊先生，您的账单总计是 520 美元。
您打算如何付款？G：By credit card. Do you accept Visa?用信用卡。
你们接受维萨信用卡吗？C：Yes, Mr. Johnson.是的，约翰逊先生。
G：Here you are.给你。
C：（Print the card）Could you sign here , please?请您在这儿签名，好吗？G：Sure.好的。
C：Thank you, Mr. Johnson. Here is your credit card and your receipt. Have a nice trip.谢谢您，约翰逊先生。
这是您的卡和收据。
祝您旅途愉快。
常用句型百宝箱1. 结帐基本应对1) Just a moment, please. The cashier will have your bill ready in a moment.请稍等，收银员马上会准备好您的账单。
酒店前厅check-out
Check out结账送客Checking the Bill核对账单1.Here is your bill. Please check it.这是你的账单，请核对一下。
That’s Ok. Thank you.没什么问题，谢谢。
2.Would you mind waiting a moment while I check the details? 请问你能稍等一会，让我核对一下明细好吗？All right.好的。
3.What’s this for? 这一项是什么费用？This is for three dinners and four lunches that you signed for in our restaurant.这是你在我们餐厅里签的账单，3个晚餐和4个午餐。
4.What’s this 160 USD for? 这160美元是干什么用的？That’s for your IDD calls.那是你的长途电话费用。
Miscalculation账单有误1.What’s this 5USD for? 这5美元是干什么用的？That’s for your lunch. 是你用午餐的费用。
No. I did not have my lunch in the hotel. 不，我没有在宾馆内用午餐。
Sorry, sir. I’ll check with the department concerned. We are terribly sorry. We have added Mr. White’s lunch fee to your bill. We assure you it won’t happenagain. 对不起，先生。
我将与有关部门联系。
非常抱歉，我们把怀特先生的午餐费用加在你的账上了。
我们保证这样的事情不会再发生了。
2. Just now I checked out here. I found that there might be something wrong with thebill when I came back in my room.刚才我在这里结了帐。
退房常用的英语口语有哪些？
退房常用的英语口语有哪些？退房用英语口语怎么说【重点句子】I’d like to check out.我想退房。
*注意：I'd like = I would like*拓展：check in登记入住【发音要点】1. I’d like: 爆破音d和k吞掉=> I'dlike2. to: 弱读=> /tə/3. check out: 辅音+元音连读, check^out=>check(g)^out(浊化)【实用对话】-Hi, I’d like to check out, please.你好，我想退房。
-Sure, just a second.好的，稍等。
-Thanks.谢谢。
-I need you to sign your name here please.在这里签一下字吧。
*拓展：如果对这个酒店比较满意的话，退房之后可以说：I really enjoyed my stay.我在这里住的很愉快。
We really enjoyed our stay.我们在这里住的很愉快。
我要退房用英语怎么说退房学会这个短语：check out 退房结账I need to check out我想退房举个情景口语：服务员：Hi sir:What can I do for you?先生您好，我能为您做什么?你要退房可以直接说：I need to check out 我想退房。
关于退房的英语口语说法1. I’m checking out today.我今天要退房。
2. I need some time to pack up and I’ll be down in ten minutes.我需要一些时间去打包行李，然后10分钟后下来。
3. Is there an express checkout service?有快速退房服务吗?4. Could you send someone up for my luggage?您能派人上来拿我的行李吗?5. I’d like to leave a day earlier.我想提早一天离开。
旅游英语-Hotel Check-out
business center, free of charge?
Jill:
Thank you. That helps me a lot.
Manager: My pleasure. Hope to serve you better next time.
幽默故事
The Hotel Bill 饭店账单
幽默故事
情景对话
1.Listen to the situational dialogue carefully, and match the information in column A with that in column B.
Part One: Speaking for Travel
Column A
Clerk: Well, you can’t since the guests will check-in at 2:00 pm. I
can arrange you to another room, but according to hotel’s regulations,
during the high season, you should pay half of the daily room rate if
the room
center, free of charge
5.solution to the problem E. room 812
2. Listen to the situational dialogue again，repeat it sentence by sentence, and then role play it in pairs.
Chapter
Contents
教学内容
酒店英语口语：Check out 结账退宿
酒店英语口语：Check out 结账退宿1. 结帐基本应对1) Just a moment, please. The cashier will have your bill ready in a moment.请稍等，收银员马上会预备好您的账单。
2) I will calculate/draw up the bill for you.我帮您结账单。
3) Thank you for waiting, Mr. xx, here is your bill. Would you like check it?让您久等了，xx 先生。
这是您的账单，您要核对一下吗？4) Would you like a breakdown of the bill?您的帐目要细分吗？5) That’s mach more than I expected.那比我预料中的要超出许多。
6) Shall I explain some items for you?要我解释什么收费款项吗？7) If you think there is any error in your bill, we can check it for you.假如您认为账目有错，我们可以为您核对一下。
8) “L” stands for laundry, and “T” means telephone call charge.“L”代表洗衣费，“T”代表电话费。
9) I am afraid it is not enough to cover the amount./ I’m afraid it can’t cover the amount.恐怕那不够付账。
10) How would you settle the bill/ make payment?您打算如何付款呢？11) In cash/By credit card/By travel’s check.用现金/用信用卡/用旅行支票。
check out的用法与搭配
check out的用法与搭配Check Out是一个常用的英语短语，用于表达检查、核实或退还某物等意思。
在英语中，Check Out的用法和搭配非常广泛，下面将详细介绍其用法和常见搭配。
一、基本用法Check Out主要表示“检查”或“核实”，通常用于确认某事是否正确或符合要求。
例如：1. We checked out the hotel room to make sure everything was in order.我们检查了酒店房间，确保一切正常。
2. Please check out the accuracy of the information before you make a decision.请核实信息准确性再做出决定。
二、常见搭配Check Out除了基本用法外，还有许多常见的搭配，这些搭配可以表达不同的意思。
1. Check Out sb/sth：退还或归还某人/某物。
例如：1) Please check out your belongings when you leave the library.离开图书馆时，请检查好自己的物品。
2) I checked out my rented car and drove home.我检查了租来的车并开车回家了。
2. Check Out the room：检查房间。
例如：1) The hotel staff checked out the room after the guest left.客人离开后，酒店工作人员检查了房间。
2) We checked out the facilities and amenities of the hotel room before deciding to stay.我们检查了酒店房间的设施和便利设施，然后再决定是否入住。
3. Check Out a book：借书。
例如：I checked out a book from the library and started reading it on my way home.我从图书馆借了一本书，在回家的路上开始阅读。
Checking out
American Express Master Card Visa Federal Card merchant commission receipt
Translation
words
Dialogues
Dialogue 2 --- Checking out in Cash
Xiao: Xiao Ling, a cashier. Temple: Peter Temple, a guest. Xiao: Good moning, sir. Can I help you? Temple: Good morning. I'd like to check out. Xiao: Would you please tell me your name and room number? Temple: Peter Temple in Room 1256. Xiao: Please give me the keycard. Temple: Here you are. Xiao: Thank you. Please wait a moment, Mr. Temple. I'll draw up your bill for you. Here is your bill, 2829 Yuan in all. Please check it.
Dialogues
Useful Expressions
Page 1
1. 结账基本应对 (1)我帮您结算账单 我帮您结算账单。 (1)我帮您结算账单。 I will calculate / draw up your bill for you. (2)让您久等了 **先生 这是您的账单。请您核对一下好吗？ 让您久等了， 先生。 (2)让您久等了，**先生。这是您的账单。请您核对一下好吗？ Thank you for waiting, Mr. **, here is your bill. Would you like to check it? (3)您的账目要细分吗 您的账目要细分吗？ (3)您的账目要细分吗？ Would you like a breakdown of the bill? (4)要我解释什么收费款项吗 要我解释什么收费款项吗？ (4)要我解释什么收费款项吗？ Shall I explain some items for you? (5)如果您认为账目有错 我们可以为您核对一下。 如果您认为账目有错， (5)如果您认为账目有错，我们可以为您核对一下。 If you think there is any error in your bill, we can check it for you.
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Competence Objectives
• how to check out • how to deal with the wrong bill • how to deal with late check-out
and provide luggage service
请问您怎么付款？使用现金、信用卡还是支票？
5. These are your bill and your credit card voucher, please sign here, madam. 女士，这是您的帐单和信用卡收据，请在这里签字。
Case 2 Something wrong with the bill
checkout, the following departure procedures should be taken into consideration.
• Check for mails, messages, and faxes. • Check for safe deposit box, or in-room safe keys. • Post all outstanding charges. • Verify account information. • Inquire about additional recent charges. • Present the guest folio for guest signature. • Verify the method of payment. • Process the account payment. • Update the room status.
名行李员把我的行李拿下去。
5. Could you check if everything is here? 请问这些是您所有的行李吗？ 6. Let me check, 2 bags, 3 suitcases. There are 5 pieces altogether. 我来
查一下行李，2个包，3个箱子。您总共5件行李。
7. You can collect your baggage from the Bell Captain’s Desk in the lobby.
您可以到前厅的行李领班处领取您的行李。
Technical Training or Basic Skills
I. Role Play
Imagining you are a front desk agent in a hotel, Mr. Arthur is approaching you, for he wants to check out today. He has stayed for 4 nights in standard room. Please finish the necessary procedures at check-out counter. The following is his bill and please explain it to him.
Sample Cases
Case 1 Checking out for guests
1. Have you taken anything from mini-bar this morning? 您今天早上从小
酒柜中拿过什么饮料吗？
2. …you arrived on January 27 and you have stayed here for 3 nights.
Contents
1 Job Knowledge and Experience
2
Sample Cases
3 Technical Training and Basic Skills
4
Introduction to Hotels
Job Knowledge and Experience
When a guest wants to check out of the hotel，as a receptionist at
1. I found that there might be something wrong with the bill. 我发现帐单
中有错误。
2. And what’s this m for? 这一项是什么？ 3. I’d like to go over the bill myself. 我要自己检查一下帐单。
II. Writing Practice
Introduction to Hotels
JAL Hotels
JAL Hotels Co., Ltd. is a hotel operating company established in 1970 as a subsidiary of Japan Airlines. The company currently operates two chains of hotel properties: Nikko Hotels International (NHI) and Hotel JAL City.
Case 3 Late Check-out and Bell Service
1. Are you checking out now? 您现在要结帐吗？ 2. Will you be putting this on your credit card? 您要使用信用卡结帐吗？ 3. Could I have a separate receipt for that please? 能给我分开一张收据吗？ 4. Could you send a bellman to have my luggage brought down? 请派一
…您于1月27日抵店，共住了三晚。
3. This is the total amount RMB￥3750, including 15% service charge. 总
共3750元，包括15%的服务费。
4. Total amount 总金额 service charge 服务费 4. How would you like to pay the bill? In cash, by credit cards or checks ?