商务英语---接电话用语总结
职场英语必备：接听电话英文常用语
职场英语必备：接听电话英文常用语以前的公司一般有总机，由接线员将电话转接到各部门或者个人。
现在很多公司拥有类似的前台服务。
那么，如果你是在为别人转接电话的话应当怎么说呢。
I'll put you through right now.我现在就帮你转接过去。
I'll connect you with the department you want. Hold on for a minute.我将电话转到您需要的部门。
请稍后。
I'll switch you over to Mr. Clark.我将您的电话转给克拉克先生。
I'm sorry but the number is engaged. We'll call you if connected.很抱歉电话占线，如果接通了我们就给您打电话。
英文电话用语抱歉这么晚打来的说法：1. I'm sorry to call you so late. 对不起这么晚打电话来。
2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。
(含有希望没有打扰到你的意思)3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。
4. I'm sorry to call you so early. 对不起这么早打电话来。
5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。
有急事时的表达方法：1. It's urgent. Could I have her mobilephone number? 我有急事，可不可以告诉我她的手机号码？2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她？3. This is an emergency. I need to get in contact with him right now. 能不能告诉我在哪里可以找到他。
关于接听电话的英语用语
关于接听电话的英语用语英语口语已经成为英语学习和测试中最重要的标准之一。
店铺整理了关于接听电话的英语用语，欢迎阅读!关于接听电话的英语用语篇一(1) 我看看他在不在。
I’ll see if he’s in.(2) 我帮你接过去。
I’ll connect you.(3) 我帮你接给王先生。
I’ll connect you with Mr. Wang.(4) 我把电话转给黄先生。
I’ll transfer this call to Mr. Huang.(5) 我替你接到出口部。
I’ll connect you with the Export Department.(6) 我帮你接给李小姐。
I’ll put you through to Miss Li.(7) 我把你的电话转给魏先生。
I’ll transfer your call to Mr. Wei.(8) 我把你的电话转给负责的人。
I’ll transfer your call to the person in charge.(9) 我把你的电话转给林先生。
I’ll switch your call to Mr. Lin.(10) 我找某位销售人员来听。
I’ll get you someone in sales.(11) 我请她来听。
I’ll get her.(12) 我去找他来。
I’ll fetch him up.(13) 我去看看他在不在他的办公室内。
I’ll just find out if he’s in his office.(14) 我替你接。
I’ll put you through.(15) 我替你接这个号码。
I’ll get the number for you.(16) 我替你接总机。
I’ll get the switch board for you.(17) 我帮你转过去。
I’ll switch you over.(18) 我来看看能不能替您重接。
前台电话接听(中英文)
前台电话如何接听1．接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。
例如：“Hello, this is Information Desk.” 您好，这里是问询处。
“Information Desk speaking. May I help you?” 问询处，请问您要服务吗?2．打错电话时如果是外线打错时，可以回答：I am afraid you have the wrong number. 不好意思，您打错电话了。
This is the LI JIA Hotel, 2234-1156. 这里是丽嘉酒店，电话是2234-1156。
如果是总线转错内线时，可以回答：This is Room Reservation s. I’ll transfer your call to Restaurant Reservations. 这里是客房预约处，我帮您转接到餐厅预约柜台。
I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could youdial 2234- 1156, please. 不好意思，这是直接电话。
我们无法为您转接中式餐厅。
请您改拨2234-1156 好吗？3．当负责的工作人员不在时I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生现在外出。
他应该会在下午5点左右回来。
I am afraid Mr.Hao is on another line. Could you hold the line, please? 不好意思，郝先生正在讲电话。
请您在线上稍侯好吗？I’ll tell him to call you back when he returns. 他回来时，我会请他回电。
前台英语电话接待用语
电话用语接听: Good morning/afternoon. IPO PANG.自报姓名：This is Merry speaking.May I help you?/What can I do for you?转接电话：Just a second./ One moment,please./ Hold on,please.I’ll put her on the phone./I will switch the line to him.I’ll put you through.别人不在：Sorry, he is not at his desk right now.Sorry,he is not in the office now.I’m sorry, he’s out right now.Sorry,I don’t know if he will come back today.后续处理：Do you want to leave a message?Would you like to leave a message?May I take your message?Could you call him later?Could you please call his mobile?Sorry, but I can give you his Email.留下信息：May I know who is calling?May I have your name please?How to spell your name?What campany are you from?Could you tell me your phone number and E-mail adress,please? 结束对话：Thank you for your calling.Thanks for calling.Nice to have your call.Pleased to talk with you.寒暄：Nice to meet you./How are you?回答问候：Fine.Thank you./Pretty well.Thanks a lot./Not bad./Couldn’t be better.其他客套话：How is your business?/ How are things going on with you?/ How is your family?告别：Talk to you later. / Take care./ Bye bye./ See you.回应感谢：You are welcome./ My pleasure.。
办公室常用英语接电话汇总
办公室常用英语接汇总往来是外企办公的一部分。
得体娴熟的英文会在生意上帮你不少忙哦!这次就来给你一些非常实用的。
1、ABC Corporation. May I help you?这里是ABC公司，我能帮你什么吗?这句话算是制式的讲法。
一般接起的人通常会先报公司的名字 ABC corporation, 然后再说， May I helpyou? 或是如果要更客气一点的话那么可以说 How can I help you? (我该怎么帮你?)，因为这样的问法表示我该怎么帮你，而非我需不需要帮你?但根本上 May I help you? 跟 How can Ihelp you? 都很常见就是了。
不过如果是机器接的，那么听到的多半是这样， Thanksfor calling ABC corporation, ifyou know your partys last name or extension, press 1. If you want toreceiveinformation or publication, press 2. If you want to talk to theoperator, press the pound sign or remain on the line.(感谢你打到 ABC 来，如果你知道你要找的人的姓或是分机号码，请按1, 如果是想要本公司的简介或出版品，请按2, 如果是要找总机，请按#, 或是请别挂断。
2、 And you are?请问您是?如果人家打来是要找你的上司， May I talk to your manager? (我能不能跟你们经理讲话?)这时你总不能糊里糊涂地就把拿给经理说，说不定人家是打来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打来的是谁。
最客气的问法是，Whom I am speaking with? 或是 Whom am I talking to?(我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打找他们经理，他们就会用比较口语的说法， And you are? (你是?)如果人家这样问我，我就可以答， This is ...像是 And you are? 这么口语的英文书上大概学不到，但这却是外国人天天在用的句子，只怕你学了之后还不敢用。
关于商务英文电话用语
关于商务英文电话用语随着全球化经济步伐的加快和跨文化交流的频繁,专业英语能力成为了高等专门人才的必备能力素质。
店铺整理了关于商务英文电话用语，欢迎阅读!关于商务英文电话用语一接打电话A: Good morning. Hudson Textile Company.A:早上好!这里是哈德逊纺织品公司。
B: Good morning. Could I speak to. Mr. White, please?B:早上好!请叫怀特先生听电话。
A: Yes. Hold the line, please... Hello, I'm afraid Mr. White is completely snowed under at present. He shouldn't be free until 11 o'clock. Can I take a message?A:好的，请稍等……喂，怀特先生现在根本走不开，直到11点才有空。
需要我转告一下吗?B: Of course. Could you ask him to call me back? It's about the sample of article No.067.B:当然，请叫他给我回电话，是有关067号货的样品。
A: Yes. What's your name, please?A:可以，请问您贵姓?B: This is Aram of Trans-America Clothing.B:我是泛美服装公司的艾拉姆。
A: Mr. Aram. Does he have your number?A:艾拉姆先生，他有您的电话吗?B: Yes , but I'll give it to you again. It's 82345678.B:知道，但我还是跟你说一下，82345678。
A: Thank you, Mr. Aram. I'll give Mr. White the message.A:谢谢，艾拉姆先生，我会转告怀特先生。
商务电话礼仪英文
商务电话礼仪英文和外国人交谈，电话交谈，掌握一些电话英语对话中常用的礼貌用语还是很有必要的。
商务电话礼仪英文有哪些?下面是小编搜集整理的一些内容，希望对你有帮助。
商务电话礼仪英文语句电话转接ill put you through right now.我现在就帮你转接过去。
ill connect you with the department you want. hold on for a minute.我将电话转到您需要的部门。
请稍后。
ill switch you over to mr. clark.我将您的电话转给克拉克先生。
im sorry but the number is engaged. well call you if connected.很抱歉电话占线，如果接通了我们就给您打电话。
订购商品及询问1. id like to place an order for your party dress from your catalog. 我想要订你们目录上的晚礼服。
2. may i order some flowers? 我可以订些花吗?3. how can i pay for this item? 我要怎么付款?4. id like to buy the car on your tv commercial. 我想要买你们电视广告上的汽车。
5. please send me your catalogue. 请寄目录给我。
6. do you have any life menu magazine tenin stock? 你们第十期的“生活菜单”还有存货吗?7. how long will it arrive? 需要多久才会送到呢?8. the product you sent to me is not what i ordered. 你们送来的产品不是我订的东西。
9. im calling about an order i placed a month ago. it hasnt arrived yet. 我打电话是因为一个月前我订的东西。
商务英语的电话礼仪
商务英语的电话礼仪商务英语的电话礼仪商务英语电话礼仪【1】1.呼叫方和接线员常用电话英语口语A.确认身份TAB Corporation. Can I help you?TAB Corporation. How may I help you?Hotel International. May I help you?J&C Consultancy. What can I do for you?This is Paul Smith speaking.Hello, this is Paul Smith from Shipping International.Hello, this is James Lee calling from BHI in New York.Hello, this is Wang Ping calling from Singapore.B.转接电话用语May I speak to Mr. Brown?I’d like to sp eak to John Martin, please.Could I speak to John Martin, please?Could you put me through to the sales department?Could you tell me the number of the sales department?I’ll put you through.I’m putting you through.I’m connecting you now.The number of the sales department is 334. Shall l connect for you?2.呼叫方和被呼叫方常用电话英语口语A.接电话及说明原因Hello, this is Jane speaking. May I help you?Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.Who’s calling, please?James speaking.Hello, this is John Lee. It’s concerning the July order.Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order.Hello, this is Peter Anderson. I’m returning your call.Hello, James. This is Peter. Mike asked me to call you about…B.确认信息There are two things I want to mention.Can I just make sure I’ve got this point?You mean the first thing I have to do is ship the goods in July. Is that right?So, we will meet on Monday, 9 o’clock in the morning. Is that right?C.如何结束电话沟通Thanks for calling.Thanks for calling back.Thank you for the information.I look forward to seeing you soon.I look forward to meeting you.I’m looking forward to our next meeting.Have a good weekend/journey/holiday.Talk to you later.3.电话留言常用电话英语口语May I take a message for you?Would you like to leave a message?Could I ask who’s calling, please?Could you give me your phone number, please?Could you say that again/ repeat that?Could you speak a little more slowly, please?I’ll give her the message as soon as she’s back.I’ll ask him to call you first thing tomorrow.I will ask her to call you back as soon as she is free.4. 打错电话及其他常用电话英语口语I’m afraid you’ve dialed the wrong number.I’m afraid you’ve got the wrong number.The line is engaged/in use/busy.You’re w anted on the phone.He hung up on me.商务英语电话礼仪【2】1、A Longer Message 记录较长的留言2、G:I'm trying to reach Mr.White in Room 3301, but there's no answer.Could I leave a message for him?旅客:我想和3301房间的 White先生通电话，但是没有人接，我能给他留言吗?3、R:Certainly.The message is for...? 接待员:当然可以。
商务英语电话沟通用语及电话沟通场景演练
商务英语电话沟通用语及电话沟通场景演练商务英语电话沟通用语及电话沟通场景演练导语：对于从事外贸商务行业的白领们来说，商务英语电话沟通是日常工作中必不可少的一个环节。
如何才能提高自己商务英语电话沟通用语的使用熟练程度。
今天小编就为大家整理了一些商务英语电话沟通场景演练中的常用语和对话，供大家学习。
商务英语电话说您好在接电话的.时候，可以先向对方表示问候，比如Hello、Good morning.、Good afternoon等问候语。
然后自报家门，让致电的人了解自己在和谁打电话。
常用语有：1、Mediacom Entertainment, may I help you?通信娱乐，有什么可以为您效劳的吗?2、Hello, Margaret Jameson. MayI help you?您好，我是Margaret Jameson。
有什么可以为您效劳的吗?3、Good morning. This is CT Company. May I help you?早安。
这里是CT易公司。
我能效劳吗?商务英语电话说再见在结束和对方的的电话的时候，一定要对对方的来电表示是感谢，并期望对方再次来电。
在这要注意，一定要等对方挂电话之后才能挂电话，表示对对方的尊敬。
1、Thank you for calling. I’m always glad to hear from you.谢谢你来电。
我很高兴随时接到你的电话。
2、It was kind of you to call me. Call me again any time.感谢你打给我。
请随时再打电话给我。
3、Let’s keep in touch, good-bye.让我们保持联络，再见。
4、A: Thanks for your help.B: It's my pleasure. Please don't hesitate to call again if I can be of any assistance. Thank you. Good bye.A:非常感谢您的帮助。
BEC商务口语：Telephone用语总结
BEC 商务口语：Telephone 用语总结 One thing you can do to improve your telephone skills is to learn some of the multi-word verbs that are commonly used in telephone conversations.Most of them are featured in this module.(1) Hold onmeans 'wait' – andhang onmeans 'wait' too.Be careful not to confuse hang on with hang up!Hang upmeans'finish the call by breaking the connection' – in other words:'put the phone down.'记住：hold on = hang on=waithang up=put the phone down=finish the connection(2)Another phrasal verb with the same meaning as hang up isring off. The opposite of hang up / ring off is ring up – if you ring somebody up, you make a phone call. And if youpick up the phone, (or pick the phone up) you answer a call when the phone rings.记住：hang up=ring off=finish the connectionring up = make a phone callpick up the phone=answer the phone"Hang on a second..."(3) If you are talking to a receptionist,secretary or switchboard operator, they may ask you to hang on while they put you through –put through 转接电话 means to connect your call to another telephone. With this verb, the object (you, me, him, her etc.) goesin the middle of the verb: put you through.But if you can'tget through to(contact on the phone) the person you want to talk to, you might be able toleave a messageasking themto call you back.Call backmeans to return a phone call – and if you use an object (you, me, him, her etc.), it goes in the middle of the verb: call you back.Level of formality 打电话的正式程度Another thing to think about when talking on the telephone is formality. It's important to use the right level of formality – if you are too formal, people might find it difficult to feel comfortable when they talk to you. On the other hand, if you are too informal, people might think you are rude!(1) 一些正式用语 Generally speaking, if you are talking to someone in a business context,you should use could, can, may or wouldwhen you make a request:'Could I speak to Jason Roberts, please?' 'Can I take a message?' 'Would next Wednesday be okay?'.You should also useplease and thank you or thanks very muchwhenever you ask for, or receive, help or information.(2) 一些非正式用语 It's important to show politeness by using words like would, could, please, thank you etc. But it's also okay to use some of the features of informal/spoken English - short forms, phrasal verbs and words like okay and bye - in other words - everydayEnglish!So phrases likeI'm off to a conference...,no problem,bye!andhang on a momentandI'll put you throughare perfectly acceptable,as long as the overall tone of the conversation is polite.(3) 当你不明白的时候一定要请求重复 One last tip - it's better to ask for help or clarification when you're having a telephone conversation,than to pretend you understand something that you didn't. It's perfectly acceptable to use phrases like'Could you repeat that, please?' 'Couldyou speak a little more slowly, please?' and'would you mind spelling that for me please?' Using phrases like these will help make sure that you have a successful phone call, and may save you from lots of problems later on. You could always say thatthe line's very bad today if you can't hear very well.And it's also a good idea to practise words,phrases and vocabulary before you make the call!。
商务英语实用电话大全
商务英语实用电话大全来源：采购销售助手第一部分自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。
(1) 请稍待片刻。
Just a moment, please.(2) 请别挂断。
我找一位会说英语的人来。
Hold the line, please. I’ll get an English speaker.(3) 请等一下。
我找个人来听。
Hold on, please. I’ll get someone to the phone.商务英语实用电话大全第一部分自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。
(1) 请稍待片刻。
Just a moment, please.(2) 请别挂断。
我找一位会说英语的人来。
Hold the line, please. I’ll get an English speaker.(3) 请等一下。
我找个人来听。
Hold on, please. I’ll get someone to the phone.(4) 很抱歉，我英语说得不好。
我找位会讲英语的人稍后回电话给你。
请教您的大名及电话号码？I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number第二部分接电话的开场白：拿起话筒的时候，可先用Hello. Good morning. Good afternoon. 等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
(1) 早安。
这里是正泰贸易公司。
我能效劳吗？Good morning. This is Chengtai Trading Company. May I help you(2) 午安。
商务英语接电话
办公室对话（Office Talk）第一节接电话（ansering the phone）1.This is Human Resources，xxxx（姓名）2.How may I help you？3.May I ask who is calling？4.What is you call concerning？5.I‘m in a meeting. Can I call you back later？6.Can you call back later？7.Thank you for calling？译文：1.这里是人力资源部。
我是xxxx2.有什么我可以帮助您？3.请问您是哪位？4.你有什么事？5.我正在开会。
过后给您打过去行吗？6.您过会儿再打行吗？7.感谢您的致电。
第二节去电话8.Could I speak to xxxxxx（姓名）9.This is xxxxx（哪里的谁？）10.I‘m calling in response to you ad in（讲述您的诉求）11.I‘m calling about xxxx（关于什么事）12.C an I speak to someone （和什么人讨论）译文：8.请问先生/女士xxx（姓名）在吗？9.我是xxx哪里的某某某10.我想询问xxxxx（讲述我的诉求）11.我想问问xxx(关于什么事)12.我能和xxx（某人某部分）讨论一下吗第三节转接他人13.I’LL put you through。
14.P lease hold，xxx（先生/女士）。
15.J ust one moment。
16.T he line was busy。
17.I’m sorry；xxx（姓名）isn‘t answering his phone18.H e may be out or in a meeting19.W ould you like me to transfer you to his voice mail？20.I’m transferring you to his personal voice mail now。
商务英语-接电话礼仪
1、I was referred to you by Mr. Gordon.我是Gordon 先生介绍我来的。
打电话到别人公司如果是有求于人的话，例如要去应征啦或是推销东西啦，最好能先攀点关系啦！例如最常用的招数，我是某某人介绍来的，就是"I was referred to you by someone." （注意，介绍在这里用refer 而不是用introduce.）还有呢？如果你今天拿到了该公司的折价卷，则最好也是开宗明义地说，"I got your number from a coupon，which says your product is 50% off today." （我是根据你们折价卷上的号码打过来的，它上面写着今天产品五折优待。
）这样子让他想赖都赖不掉。
总之呢？先表明自已是怎么搭上这条线的，这样子别人才不会有突兀的感觉啦。
2、I‘m calling to check my order status.我打电话来查看我订单的状况。
以前我因为不知道check order status 这个用法，常拉拉杂杂讲了一堆才能表达我的意思。
例如我可能会说，"I ordered something yesterday. Can you check if you‘ve shipped it or not." 这句话听起来是不是蛮笨的？后来我暗中观察，同样的情况原来老美居然都简简单单地说"I want to check my order status." 或是"I want to track my order status." 就能完整地表达这句话的意思，真是太神奇了。
这让我想到有一次在机场也是，我想问柜台小姐我的朋友倒底坐哪一班飞机，那班飞机有没有慢分，他大概几点会到，当我好不容易讲完这么长一串时，柜台小姐居然只回了我一句，"You wanna check passenger status？" 差点没昏到，原来我只要用check passenger status 就行了喔？3、I‘d like to place an order for a DL-1100 color printer.我想要下一份DL-1100 彩色印表机的订单。
实用商务英语接通电话
实用商务英语接通电话下面是小编搜集的实用商务英语接通电话，一起来看看吧。
商务电话：接通电话Michelle: Hello, you've reached the marketing department. How can I help?你好，这里是市场部，有什么能帮您?Male: Yes can I speak to Rosalind Wilson, please?是的，我找Rosalind Wilson。
Michelle: Who’s calling please?请问，你是谁?Male: It’sRichard Davies here我是Rosalind Wilson。
Michelle: Certainly. Please hold and I’ll put you through.好的，等一下，我帮你接过去。
Male: Thank you.谢谢!Michelle: Hello, marketing. How can I help?你好，市场部，有什么能帮您?Male: Could I speak to Jason Roberts please?我要找Jason Roberts。
Michelle: Certainly. Who shall I say is calling?好的，请问你是谁?Male: My name’sMike Andrews.我是Mike Andrews。
Michelle: Just a second - I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you ... OK - I’ll put him through.Hang on a moment, I’m just putting you through.等等。
我确认一下他是否有空。
Jason,Mike Andrews来电找你。
商务英语-接电话常用英语口语句型
美联英语提供：商务英语-接电话常用英语口语句型关于商务英语，那些你不知道的事都在这里/test/fayin.aspx?tid=16-73675-0电话是现代商人越来越常用的一种交流工具，因此，了解一下打电话的一般礼貌要求是很有用的。
打电话的基本原则是简明扼要，切忌罗嗦，既突出不了问题，又占用别人时间，从而引起别人反感。
打电话的礼仪，拿起电话不要说Hi, 要说Hello!情况一: 打电话的人找的是你自己Is Daisy there? Daisy 在吗?Speaking. 我就是，说吧。
That's me. 我就是。
This is Daisy. 我就是Daisy.This is she. 我就是。
(注: 男的用This is he.)You're speaking/talking to her. 你正在跟她说话。
情况二: 要找的人不在May I speak to Mr. Gates? 请问Gates 先生在吗?He's out. 他出去了。
He's not here right now. 他现在不在这里。
He's in a meeting right now. 他现在正在开会。
You've just missed him. 你刚好错过他了。
He's just stepped out. 他刚好出去了。
情况三: 要找的人不在, 问对方是否要留言Can I talk to Mark? 我可以跟Mark 讲话吗?He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗?情况四: 打电话的人问他要找的人何时回来Do you know when he will be back? 你知道他什么时候会回来吗?I'm sorry. I don't know. 抱歉, 我不知道。
接听电话标准用语
前厅总机-接听电话标准用语1、接听标准用语外线：问候Good morning / Good afternoon / Good evening英文报名称Best western Fortune hotel Longyan , How may I help you?中文报名称您好！翠丰温泉度假酒店，请问有什么可以帮您么？内线：问候Good morning / Good afternoon / Good evening英文报部门Operator , How may I help you ?中文报名称您好！总机，请问有什么可以帮你么？2、解答问题/帮助（1）如是找人电话请客人稍候，告诉有关人员接听Certainly , sir / madam . Please hold the line.好的，请稍候。
( 2 )如请客人稍等应放音乐给客人听等候，我们找到客人需要的答案后，起保留键时应说：Thank you for holding , Sir/Madam.不好意思，让您久等了。
（3）如果有关人员不在，可提供留言服务，记录下对方姓名、电话号码，记录客人要求并重复客人问题：I’m sorry . sir / madam . He / She is not in / around at the moment..Would you like to leave a message or your contact number ?不好意思，她/ 他出去了。
请问您需要留言么？（4）如果需要转电话，就尽快连接。
转接时请注意应得到对方允许才能开始转接，转接到先要跟待接人说清楚是谁的来电和因何事才转。
Sir/Madam , I will transfer your call right now.先生/小姐，请稍候。
我马上给您转过去。
（5）当您需要“过滤”电话或做留言记录时，询问对方的名字要礼貌。
May I have your name , please . sir / madam ?May I have the spelling, please ?.请问您贵姓？先生/小姐？可以留下您的全名吗？( 6 ) 如果要转的房间电话已做了DND，应回复客人Sorry , We do not have this guest registered in the hotel .不好意思，我们这里没有这个客人的登记资料。
商务英语情景对话电话篇
商务英语情景对话电话篇
1.Call me back please 请给我回电话
A:Could you have her call me back, please?
B:No problem. I will let her know.
A：你能让她给我回个电话吗?
B：没问题，我会告诉她的。
2. Collect call 对方付费电话
A: I need to make a collect call.
B: Just one second, I will connect you.
A：我得打个对方付费电话。
B：没问题，我给您接。
3.Could you call back later? 您能过会给我打电话吗?
A: I'm in the middle of something. Could you call back later?
B: Sure. I will call you this afternoon.
A：我现在很忙，你能过会给我打电话吗?
B：好的，我下午打给你。
4.Get the phone 接电话
A: I'm busy, can someone get the phone? B: Okay. I got it.
A：我有事儿，谁接一下电话好吗?
B：好的，我接了。
5.Give me a call 给我打个电话
A: If you need anything, give me a call. B: Thanks a lot.
A：如果你需要什么，给我打个电话。
B：太谢谢了。
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商务英语---接电话用语总结接电话用语总结：情况(一)打电话的人找的是你自己；情况(二)打电话的人要找的人不在；情况(三)打电话的人要找的人不在,问对方是否要留言......情况(十五)接到无人电话(就是打来了却不说话的那种)接电话用语总结？接电话用语总结？情况(一)打电话的人找的是你自己打电话来的人你(接电话的人)IsDaisythere(Daisy在吗)Speaking.我就是。
Thisisshe.我就是。
(注:男的用"Thisishe.")You'respeaking/talkingtoher.你正在跟她说话。
(注:男的用"You'respeaking/talkingtohim.")ThisisDaisy.我就是Daisy。
That'sme.我就是。
情况(二)打电话的人要找的人不在打电话来的人你(接电话的人)MayIspeaktoMr.Gates(请问Gates先生在吗)He'snothererightnow.他现在不在这里。
He'sout.他出去了。
He'sinameetingrightnow.他现在正在开会。
You'vejustmissedhim.你刚好错过他了。
He'sjuststeppedout.他刚好出去了。
情况(三)打电话的人要找的人不在,问对方是否要留言打电话来的人你(接电话的人)CanItalktoMark(我可以跟Mark讲话吗)He'soutonhislunchbreakrightnow.Wouldyouliketoleaveamessage 他出去吃午饭了,你要留言吗He'snotavailablerightnow.CanItakeamessage他不在,我可以帮你传话吗情况(四)打电话的人问他要找的人何时回来打电话来的人你(接电话的人)Doyouknowwhenhewillbeback你知道他什么时候会回来吗I'msorry.Idon'tknow.抱歉,我不知道。
Ihavenoidea.我不知道。
Heshouldbebackin20minutes.他应该二十分钟内会回来。
情况(五)打电话的人问他要找的人在哪里打电话来的人你(接电话的人)Doyouhaveanyideawhereheis你知道他在哪里吗Sorry.Idon'tknow.抱歉,我不知道。
He'satworkrightnow.Doyouwanthisphonenumber他现在在上班。
你要不要他的电话号码情况(六)打电话的人要找的人不在,愿意接受对方的留言打电话来的人你(接电话的人)CanIleaveamessage我可以留个话Yes.Goahead,please.可以,请继续。
Ofcourse.HoldonforjustasecondsoIcangrabapenandpaper.当然,稍等一下让我拿个纸笔。
Sure,ifyoucanexcusemeforjustasecond.Letmefindapieceofpapert owriteitdown.当然,如果你可以等我一下下,让我找张纸写下来。
情况(七)接受对方留言时听不清楚,希望对方重复打电话来的人你(接电话的人)Whenheesback,canyouhavehimcallmeat(206)5551212 他回来后,能不能让他打(206)5551212这个号码给我Canyourepeatagain,please能不能请你再重复一次(Say)Again,please再说一次好吗Pardon抱歉。
(请再说一次)Comeagain,please再说一次好吗I'msorry抱歉。
(请再说一次)情况(八)对方希望留话,怕听错了,不想接受对方的留言打电话来的人你(接电话的人)MayIleaveamessage我能否留个话YouknowwhatMyEnglishisnotthatgreat,andIdon'twanttomissanyth ing.WouldyoumindcallingbacklaterI'msorry.你知道吗我的英文不是非常好,我不想听错话。
你介意稍后再打来吗我很抱歉。
Ifyoudon'tmind,couldyoupleasecallbackandleaveamessageonthea nsweringmachineMyEnglishisnotverygood.如果你不介意的话,能否请你再打一次,然后在录音机上留言我的英文不是很好。
情况(九)打电话的人要找的人是别人,请对方稍等打电话来的人你(接电话的人)IsBrandonthereBrandon在吗Yes,heis.Onemoment,please.他在。
请稍等。
Hold,please.请稍等。
Holdon,please.请稍等。
Letmeseeifhe'shere.Hangon.O.K.我看看他在不在。
等一下,好吗情况(十)对方打错电话打电话来的人你(接电话的人)CanIspeaktoAlexanderWalker我可以和AlexanderWalker说话吗AlexanderWalkerI'msorry,butthere'snobodyherebythisname.Alex anderWalker抱歉,这里没这个人。
I'msorry.I'mafraidyou'vegotthewrongnumber.抱歉,恐怕你打错电话了。
Whatnumberdidyoudial你打几号情况(十一)跟对方要求跟(打电话的人)刚刚已经通过话的人再讲话打电话来的人你(接电话的人)CanyouputDaisybackonIforgottotellhersomething.你能否请Daisy再来听电话呢我忘了跟她讲一件事。
Sure.I'llgogether.当然!我这就去叫她。
情况(十二)电话没人接(或录音机)旁人你(接电话的人)Ishethere他在吗Nooneisthere.没人在。
Nobodyanswered.没人接。
No.Igottheansweringmachine.没有!是录音机。
情况(十三)电话打不通旁人你(接电话的人)Diditgothrough(电话)打通了吗Thelinewasbusy.电话忙线。
Igotthebusysignals..电话忙线。
情况(十四)(因自己忙等原因)请别人去接电话甲乙Paul,canyouanswerthephoneI'mbusy.Paul,你能不能去接电话我在忙。
Canyougetit,PaulMyhandsaretied.Paul,你能不能去接电话我现在不能接。
Yes,dear.是的,亲爱的。
情况(十五)接到无人电话(就是打来了却不说话的那种)旁人你(接电话的人)Whocalled谁打来的Noone.Hehunguponme.没人。
他把电话挂了。
Wrongnumber,Iguess.Hehungupwithoutsayingaword.打错了,我想。
他一句话也没说就把电话挂了。
这一篇的「电话对答篇」整理了几个录音机留言的参考范例。
所有的例子都可以按自己的需要混合着用。
16.范例(一)嗨!我是Abby。
我现在不在家。
请留言。
Hi!ThisisAbby.I'mnothomerightnow.Pleaseleaveamessage.17.范例(二)嗨!这里是555-5555。
我们现在不在。
请留言。
谢谢!Hi!Thisis555-5555.We'renothere.Pleaseleaveyourmessage.Th ankyou.18.范例(三)嗨!我是Brenda。
我现不能接电话。
请你留言。
我会尽快回你的电话。
Hi!ThisisBrenda.Ican'tetothephoneatthistime.Pleaseleaveames sageandI'llcallyoubackassoonaspossible.19.范例(四)嗨!我是Aaron。
我现在不是不在办公室里,就是在电话中。
请你留言。
我会马上回你电话。
Hi,thisisAaron.I'meitherawayfrommydesk,oronthephone.Pleasel eaveamessageandI'llgetrightbacktoyou.20.范例(五)嗨!我是Ivy。
对不起!我错过你了。
请在「嘟」声后留言。
等我进来后就会回你电话。
谢谢。
Hi,thisisIvy.Sorry.Imissedyou.Pleaseleaveamessageatthetone. I'llgetbacktoyouwhenIgetin.Thanks11 / 11__来源网络整理，仅作为学习参考。