饭店技能大赛英语口语试题
技能比武大赛英语
2010年杭州市旅游饭店服务技能大赛比赛规则和评分标准杭州市旅游饭店服务技能大赛组委会办公室2010年浙江旅游饭店服务技能大赛英语口语比赛参考题题型一中译英（一）中式铺床1、这是239房间，我想加一个枕头。
(This is room 1010; I would like to have one more pillow.)2、您可以在房间直拨国际长途。
（You can make IDD call in your room.）3、我们提供快洗服务，加收50%的额外费用。
（We have express service at a 50% extra charge.）4、对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）5、好像电话有问题。
（It looks something wrong with the telephone.）6、2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 isout of order/service, can you please send someone to repair/fix it?）7、我想要一个转换插头。
（I would like to have an adaptor/ I need an adaptor..）8、这是8976房间，请送一个电熨斗。
（This is room 8976, can you send me an iron please.）9、我想要一个客房送餐服务。
（I would like to have a room service.）10、客房里有小冰箱。
（There is a mini bar in your room.）11、我的房间现在还没打扫过，已经12点了。
（My room hasn’t been made up yet.It’s already 12:00.）12、请接受我代表酒店向您道歉。
2023年迎奥运餐厅服务英语口语竞赛试题(A)
迎奥运餐厅服务英语口语竞赛试题（A）I Explanation（10）1.Table service餐桌服务。
客人坐在餐桌旁, 有服务员为其提供服务旳一种服务形式。
2、Cuisine：菜系。
取自于法语, 在英语中用来指某一特定旳烹饪体系。
如中国菜为Chinese Cuisine．Ⅱ Words 15分餐饮部经理: Food and Beverage Manager、酒精炉Chafing Dish特色烹调Regional Cooking中国白酒Spirit葡萄汽酒Sparkling WineⅢ Translate the fowling sentences into Chinese or English.（一）汉译英25分1.您乐意坐在哪儿?Where would you like to sit?2.我想要柠檬茶。
1 would like tea with a slice of lemon, please．3.我们各付各旳Let's go Dutch.4.请问您对用餐还满意吗?Is everything all right with your meal?5.对不起, 女士, 您能告诉我您旳房号并出示您旳房卡吗?Excuse me. madam. May l have your room card?（二）英译汉10分1.Thank you very much. Have a nice evening.非常感谢, 祝您有个快乐旳夜晚。
2.I'm sorry, sir, We do not have a table free now. Would you like to havea drink in the bar? We shall call you as soon as possible对不起, 先生。
我们目前没有空餐桌, 请您在酒吧稍等一下, 好吗?一有空桌子我们就立即告知您。
Ⅳ Answer the following question in English. （20分）1、中国旳八大菜系是什么?Shandong Cuisine；Sichuan Cuisine；Guangdong Cuisine；Fujian Cuisine；Jiangsu Cuisine；Zhejiang Cuisine；Hunan cuisine；Anhui Cuisine2.中餐旳烹调措施有哪些?烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke 清蒸steam 烩stew 烘烤roastV please introduce your Chinese restaurant to your guest. （10分）餐厅服务英语口语竞赛试题（B）I Explanation（10）Banquet--宴会。
酒店服务技能竞赛英语
附件一：中餐主题宴会设计专业英语口试参考题题型一中译英1.下午好，这里就是花园餐厅。
请问有什么可以为您效劳？(Goodafternoon、This is Garden Restaurant、What can I do for you,please?)2.我们恭候您得光临。
(We look forward to seeing you、)3.请跟我来好吗？(Would you please come with me?/ Please followme、)4.那里有一张四人用餐得桌子。
您喜欢吗？(There’s a table for fourover there、Would you like it?)5.我们给您留了张非吸烟区得桌子。
(We have a table in thenon-smoking area reserved for you、)6.对不起，靠近窗户得座位全都有人了。
(I’m sorry、The tables by thewindow are all occupied、)7.餐厅现在已经客满。
您可以稍等约20分钟好吗？(The restaurant is fullnow、Could you please wait for about 20 minutes?)8.您得餐桌已经布置好了，这边请。
(Your table is ready, this way,please、)9.先生，这就是您得菜单。
请慢慢挑选。
服务员一会儿过来为您点餐。
(Hereis the menu, sir、Please take your time、The waiter/waitress willbe here to take your order soon、)10.希望您用餐愉快。
(Please enjoy your meal、)11.先生，可以点菜了吗？(Excuse me, sir、May I take your order now?)12.能不能简单给我们介绍一下中国菜？（Could you give us a briefdescription of the Chinese food? ）13.您点得菜很快就好了。
2020年新编全国职业院校技能大赛中职组酒店服务赛项中餐宴会摆台项目英语口试参考题库名师精品资料.
全国职业院校技能大赛中职组酒店服务赛项中餐宴会摆台项目英语口试参考题库Part one 句子：中译英：1. 共有几位客人？译：How many people are there in your party？2. 我们已经为您预订一张6点半的餐台。
译：We have reserved a table for you at 6:30.3. 请问您在我们餐厅有预订吗？译：Do you have a reservation with us?4. 早餐的供应时间是7点到9点。
译：Breakfast will be served from 7:00 to 9:00.5. 对不起，这张桌子已经有客人预订了。
译：Sorry, this table has been reserved.6. 请问您有什么特殊要求？译：Do you have any special needs?7. 角落的位子怎样？译：How about a seat in the corner?8. 这张桌子可以吗?译：Will this table be all right for you?9包间已经准备好了，先生。
译：The private room is ready now, sir.10. 您是要坐吸烟区还是非吸烟区？译：Would you like smoking area or non-smoking area?11. 包间的最低消费是800元。
译：For a private room, there is a minimum charge of 800 Yuan.12. 请您在休息室里稍等一下，一有桌子我们就会安排您入座。
译：Could you wait for a moment in the lounge, please？We’ll seat you as so on as we have a table.13. 先生，您的桌子已经准备好了。
餐厅服务员技能比赛英语口试资料
餐厅服务员技能比赛英语口试资料向其问好:Good morning/afternoon/evening.我能为你做点什么?What can I do for you?你们有几个人?Do you have a few people?想尝试一下新产品...吗?We have new food now,do you want to have a try?您的餐点金额为..元.The total is ....yuan.或者It costs ...元.或者...yuan, thank you!谢谢您的光临,再见.Thanks for your coming,see you next time.Head Waiter:Good evening,sir.Do you have a reservation,sir?Customer:I am afraid not.H.W:Just a moment,please.H.W:I'm very sorry,we're full now.Would you mind waiting about ten minutes,sir?C:No,I don't mind.H.W:Here is the chair,sir.C:Thank you.H.W:I'm very sorry to have kept you waiting,sir.C:Okay?Thank you.H.W:This way,please.C:Thank you.中文：领班服务员：晚上好，先生，你有预订桌位吗，先生？顾客：我恐怕没有。
请等一会儿。
非常抱歉，我们现在客满了，你介意等10分钟吗？不，我不介意。
这里有椅子，先生。
谢谢你。
我很抱歉让你久等了，先生。
好了吗？谢谢你。
请走这边。
谢谢你。
H.W:Is this table all right?C:Y es,good.I don't have much time tonight.I have to see my friend at eight thirty in the lobby.H.W:Is that right,sir?H.W:Menu,sir.C:Thank you.这张桌子可以吗？是的，很好，我今晚时间不多，我必须8点半在大厅会我的朋友。
中职学校组餐饮服务英语题库
“ 神州视景杯”第七届全国旅游院校服务技能（饭店服务）大赛英语水平测试题库餐饮服务——中职学校组一、中译英1. 先生，早上好。
欢迎光临我们饭店。
答案：Good morning, Sir. Welcome to our hotel.2. 女士，下午好。
很高兴您来我们饭店。
答案：Good afternoon, Madam. Very glad to have you here.3.很高兴又见到您，史密斯先生。
答案：It's nice to see you again, Mr. Smith.4.请这边走。
答案：This way, please.5.我带您去您的餐桌，好吗？答案：Shall I show you to your table?6.您觉得这个会议室怎么样？答案：How do you like this conference room?7.请您在这里签字。
答案：Could you sign your name here, please?8.对不起，我不明白这项收费。
答案：I’m sorry, but I don’t understand this item.9.我为犯了这样一个粗心的错误向您道歉。
答案：I’m sorry for making such a careless mistake.10.请看一下账单是否都对。
答案：Please have a look at it to see if everything is correct.11.您怎么结账？用现金，信用卡还是旅游支票？答案：How will you be paying , in cash, by credit card or with a traveler's check?12.很抱歉给您带来不便。
答案：Sorry for the trouble.13.我尽力去办。
答案：I'll try my best.14.我什么时候把您的早餐送到房间？答案：When should I send the breakfast to your room?15.我可以给他电话留言吗？答案：May I leave a message on the phone ?16.女士，您需要我给您打开窗户吗？答案：May I open the window for you, Ma'am?17.抱歉，没有人接电话。
最新整理饭店服务技能大赛英语口语比赛参考题.docx
最新整理饭店服务技能大赛英语口语比赛参考题全国旅游饭店服务技能大赛英语口语比赛参考题题型一中译英（一）中式铺床1，这是239房间，我想加一个枕头（这是1xxx室，我想有一个枕头）2，您可以在房间直拨国际长途（你可以在你的房间的国际长途直拨xxx 。
）3，我们提供快洗服务，加收50％的额外费用（我们有50％的额外费用的快递服务。
）4，对不起，请问有没有要洗的衣服吗？（对不起。
你有没有洗衣房？）5。
好像xxx 有问题（它看起来是错误的xxx 。
）6， 2xxx房间的浴缸坏了，请派人来修理一下好吗？（在2xxx室的浴缸订单/服务，可以请你派人来修复/修复它吗？）7，我想要一个转换插头（我想有一个适配器/我需要一个适配器...）8 这是8976房间，请送一个电熨斗（这是8976室，你可以给我一个铁）。
9。
我想要一个客房送餐服务。
（我想有一个房间的服务。
）10。
客房里有小冰箱（在房间里有一个小酒吧。
）11，我的房间现在还没打扫返回，已经12点了。
（我的房间还没有作出起来。
它已经12:00。
）12 请接受我代表酒店向您道歉。
（请接受我的代表酒店道歉。
）13，我房间的电视图象不清楚（在我房间的电视机不清晰的画面）。
14，这件毛衣要用冷水手洗。
（我想这件毛衣冷水手洗。
）15 在房间上wang是免费的。
（这是免费使用互联wang在房间里。
）16。
房间有保险箱（在你的房间有一个安全的。
）17，这个房间是海景房（室享有的海洋/海洋）18，这是您房间的钥匙我们的行李员会带您去房间（这是您的房间钥匙，我们的侍者会告诉你到你的房间。
）19。
我来取您要洗的衣服（我是来收集你洗衣服。
）20。
酒店为客人提供免费的擦鞋服务。
（酒店提供免费为客人提供擦鞋服务。
）（二）中餐宴会摆台21。
您-共有几个人用餐？（多少人在您的晚宴？）22。
请问您预定的用餐时间是什么时候？（我知道你的晚餐预订的时间？）23，请问以谁的名义预定？（其中名称，好吗？）24。
餐饮口语考试题及答案
餐饮口语考试题及答案一、听力理解1. 听录音，选择正确的答案。
A. 服务员询问顾客是否需要点餐。
B. 顾客询问服务员推荐的菜品。
C. 顾客要求服务员更换座位。
正确答案：A。
2. 听录音，填写缺失的单词。
服务员说：“我们餐厅的特色菜是____。
”正确答案：宫保鸡丁。
二、口语表达1. 请用英语描述你最喜欢的一道菜，并说明为什么喜欢它。
答案示例：My favorite dish is Sichuan hot pot because it's spicy and flavorful, and I enjoy the communal dining experience it offers.2. 如果你在国外餐厅，如何用英语询问服务员关于菜品的辣度？答案示例：Could you please tell me how spicy this dish is on a scale of 1 to 10?三、阅读理解阅读以下对话，回答问题。
顾客：你好，我想点一份牛排。
服务员：当然可以，您想要几分熟？顾客：七分熟，谢谢。
服务员：好的，还需要点别的吗？顾客：再来一份沙拉吧。
服务员：好的，请问您想要什么类型的沙拉？顾客：凯撒沙拉，谢谢。
问题：顾客点了什么类型的牛排和沙拉？答案：顾客点了七分熟的牛排和凯撒沙拉。
四、写作请根据以下情景写一封邮件，预订一家餐厅的晚餐。
情景：你和你的朋友们计划在本周六晚上庆祝朋友的生日，需要预订一个可以容纳10人的包间，并且要求餐厅能够提供素食菜单。
答案示例：Dear Manager,I am writing to inquire about booking a private room for a birthday celebration this coming Saturday evening. We are a group of 10 people and would appreciate it if the room can accommodate us comfortably. Additionally, we have some vegetarians in our group, so we would like to request a vegetarian menu option.Thank you for your attention to this matter, and we look forward to hearing from you soon.Best regards,[Your Name]。
酒店服务技能比赛英语口试参考题库
酒店服务技能比赛英语口试参考题库（一）客房服务员（中式客房铺床）题型一：中译英部分1.您可以在房间直拨国际长途。
You can make IDD call in your room.2.我们提供快洗服务，加收50%的额外费用。
We have express service at a 50% extra charge.3.我想要一个客房送餐服务。
I would like to have a room service.4.在房间上网是免费的。
It’s free of charge to use Internet in the room.5.这个房价是海景房。
The room enjoys the ocean view/ sea view.6.酒店为客人提供免费的擦鞋服务。
The hotel provides free shoe shining service for its guests. 7.您需要我们什么时候打扫房间?When would you like me to clean your room?8.现在可以为您开夜床吗？Good evening. May I do the turn-down service for you now?9.我的房间现在还没打扫过，已经12点了。
My room hasn’t been made up yet. It’s already 12:00.10.如果您有问题，请随时找我们。
If you have any problems or requests, please don’t hesitate to let us know.11.我向您保证，这类事情以后不会再发生了。
I assure you it will never happen again.12.营业时间是上午9点到晚上10点。
The business hours are from 9:00 a.m to 10:00 p.m.13.酒店有自行车出租吗？Is it possible to rent a bike here?14.房间有保险箱吗？There is a safe in your room.15.请接受我代表酒店向您道歉。
旅游饭店服务技能大赛服务英语题库
旅游饭店服务技能大赛服务英语题库1. What is the importance of customer service in the hospitality industry?2. How would you handle a situation where a guest is complaining about the quality of their room?3. What steps do you take to ensure guest satisfaction during their stay?4. How do you prioritize tasks when serving multiple guests at once?5. What is your approach to handling difficult or demanding guests?6. How do you handle a situation where a guest has a special request or preference?7. Describe a time when you had to go above and beyond to meet a guest's needs.8. How do you handle a situation where a guest is dissatisfied witha meal at the restaurant?9. How do you handle a situation where a guest has lost their belongings in the hotel?10. What strategies do you use to upsell hotel services or amenities to guests?11. How do you handle a situation where a guest is being disruptive or disturbing other guests?12. Describe a time when you had to resolve a conflict between two guests?13. How do you ensure that you are providing personalized service to each guest?14. How do you handle a situation where a guest is requesting a refund for their stay?15. What steps do you take to ensure the safety and security of guests at the hotel?16. How do you handle a situation where a guest has encountered a maintenance issue in their room?17. How would you handle a situation where a guest is asking for recommendations for local attractions or activities?18. Describe a time when you had to handle a difficult or stressful situation at the front desk?19. How do you handle a situation where a guest is requesting a late check-out?20. What steps do you take to build rapport and establish a connection with guests?当人们面临一项艰巨的任务或面临困境时，往往需要坚定的意志去克服困难和逆境。
西餐英语口试
甘肃省中职技能大赛西餐服务项目英语口语试题情景对话1.Q:After the guest pays the bill, and you want to express your good wishes, what would you say?A:Thank you for your having chosen our restaurant and have a good time staying in our hotel.2.Q:If the guest wants to know the business hours for breakfast, what would you say?A:The breakfast is served from 6:00 am to 10:00 am .3.Q:If you learned that the guest would leave the hotel very early next morning. What suggestion would you give him?A:I would suggest him to have his bills paid in the night in case there is hurry in the morning.4.Q:What would you say to someone who walks into your restaurant for a meal?A:Welcome to our restaurant. Do you have a reservation?5.Q:When the guest orders the beefsteak, what do you have to pay attention to?A:How would the guest like it done: well done or rare.6.Q:If you find that the guest leaves the restaurant without paying his bill, what would you do?A:I would go and politely tell him that he has forgotten to pay his bill.7.Q:If the guest comes to the Western Restaurant for Chinese food, what would you do?A:I would say sorry to him and tell him where to go to have Chinese food.8. Q:If the restaurant is full when the guest comes, what would you say to the guest?A:I would say “we are very sorry, but there is no seat available at the moment. Could you please just wait for a moment?”9.Q:If the guest takes out his cigarette and starts smoking in a non-smoking area in the restaurant, what would you do?A:I would go to him and politely tell him that this is a non-smoking area and ask him to smoke in the smoking area.10.Q: While you are on duty. What would you say if the guest invites you to a drink?A:I would tell him that I am working. So I’m not supposed to accep t the guest’s invitation. But I would thank him all the same. 11.Q：What will you do when the guest tells you that there’s something wrong with the bill?A：I will check it with the guest carefully. If there is a mistake , I must make an apology to the guest，and then bring the bill to the cashier’s desk to correct it.12.Q:What would you like to say when the guest orders a cup of coffee?A：Would you like black coffee or white coffee? / Would you like your coffee with cream or milk?13.Q:If the guest wants to reserve a table, what information do you have to know?A:I have to know the time for guest get restaurant, the number of guests, the name of the guest, his telephone number and so on..14.Q:If you are a hostess, what’s the first thing you have to find out when the guest comes?A:I have to find out whether the guest has a reservation or not. 15.Q:What would you like to say if the guest wants a table that has been reserved?A:I’m sorry, sir. That table has been reserved, but would you like to have the table over there?16.Q:What would you like to say if the guest wants to know the business hours in your restaurant?A:We’re open from 6:30 p.m. to 10:00 p.m..17.Q:Before taking orders for the guest, what should you usually offer?A:I should offer the menu and the wine list.18. Q:How would you introduce your restaurant to the guest?A:I would tell the guest the business hours, the specialty , the popular dishes and so on .19. Q:What would you like to say when you want to take order for the guest?A:May I take order for you now?20.Q:What would you like to say when you want to recommend something to the guest?A:May I recommend…? / How about…? / Why not try our…? Would you like to try?21.Q:What do you need to do after the guest has finished his orders？A:I need to repeat all his orders to confirm the orders with the guest.22.Q:After you have finished confirming the orders, what would you like to say?A:Please wait a minute, we’ll bring them immediately..23.Q:What would you like to say to the guest when all the dishes have been served?A:That is all for your order. Please enjoy your meal.24.Q：If some guests complain that there is a guest smoking in the non-smoking restaurant, what should you do?A：I will apologize to the upset guests and remind the other guest that smoking is not allowed in the restaurant. If he wants to smoke, he should go to the smoking area of the hotel.25.Q:What would you like to say if the guest asks for the dish that has been sold out?A:I am sorry it has been sold out, but would you like to try……?26.Q:What would you like to say to the guest if you recommend your house specialty？A:Would you like to try our house specialty? It’s very popular among our guests.27.Q:Ｗhat would you like to say when the guest has been waiting for a long time?A:I’m sorry to have kept you waiting.28.Q:Ｗhat would you like to say when you want to know whether the guest is happy with his meal?A:Is everything to your satisfaction?29.Q:What would you like to say when you recommend special drinks to the guest?A:Would you like to try our special drinks?30.Q:Ｗhat would you like to say when the guest asks “Where can I have cocktail?”A:You can have cocktail at the lobby bar.31.Q:What will you say to the guest when he is leaving the restaurant?A:Thank you for your coming. / We are looking forward to serving you again.32.Q:You are the waiter/waitress, and you want the guest to sign the bill, what should you say?A:Would you please sign the bill, sir/madam?33.Q:What would you say to the guest if you want to confirm his/her reservation?A:May I confirm your reservation, sir/madam?34.Q:What would you say to confirm the guest’s order?A:May I repeat your order now?35.Q:If the guest made a complaint about the dish, how would you do?A:I would apologize to the guest, find out the reason, and change the dish or give him discount according to the situation.36.Q:When the guest finishes his dinner, and you want to know his suggestion, what would you say?A:I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.37.Q:If the guest wants to have something which your restaurant doesn’t have, what would you say to him?A:Sorry sir. This is not available in our restaurant. But can I suggest some ...?38. Q: When the guest tells you they need more time to think beforeordering, how do you respond?A: Please take your time. I will be back with you in a moment.39.Q: How do you check the guest’s name of the reservation on arrival?A: May I know the name in which the reservation was made, please?40.Q: What do you say while you’re presenting the menu to the guests?A: Here is the menu. I will be with you in a moment to take your order.41.Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it.42.Q: What will you say when the guest is taking an order for salad? A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad and Fresh Vegetable Salad.43.Q: How do you ask the guest his choice of the main course?A: What would you like for your main course, please?44. Q: How do you ask the guest’s choice of wine?A: Would you like a bottle of red wine to go with your Sirloin Steak?45.Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.46.Q: What will you say if a guest wants to reserve a private room for Friday evening but all the private rooms have been reserved for that time?A: I’m sorry, but there is no private room available for Friday evening. Would you mind changing it to a window table?47.Q: How do you respond to a guest’s compliments to yourservice?A: Thank you for your compliments. It’s our pleasure to be of service.48. Q: What will you say to explain the service charge to the guest? A: As you may have noticed, a 10% service charge has been added to the total bill.49. Q: What kind of wine will you recommend to the guest who has ordered Green Lip Mussel?A: I will recommend white wine to go with Green Lip Mussel and other kinds of seafood.50.Q: What do you say to check if the guests are enjoying their dinner?A：Are you enjoying your dinner? Is there anything else I can do for you?51.Q: What will you say to the guests if they ask you a question you don’t know?A: I will apologize and ask my manager for assistance.52.Q: If the guests tell you that they are full and want to leave, but there is still one more dish which hasn’t been served to the table, what will you do?A: I will check with the chef to see whether the dish has been cooked or not. If it has been cooked, I will ask the guests if they would like to have it packed and taken away with them; if it has not been cooked yet, I will cancel the dish.53.Q: What do you need to do if the guest would like to charge his bill to his room?A: I need to identify the guest by asking him to show his room card. Then I will take down his name, room number and finally make sure he signs the bill.54.Q: What will you say to ask the guest the way of payment?A: How would you like to pay? In cash, by credit card or room charge?55.Q: What will you say to confirm the number of people who are dining?A：How many people are there in your party?56.Q: What will you say to the guest if he or she wants a pre-dinner drink?A: Would you like an aperitif before you order?57.Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and get another bowl of hot soup immediately.58.Q: What are the five main kinds of restaurant services?A: They are gueridon service, silver service, plate service, buffet service and takeaway service.59.Q: Tell the guests about the choices they have for main course. A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.60.Q: How do you ask the guests who is paying for the dinner?A: May I know who is paying, please?。
旅游饭店服务技能大赛服务英语题库(分工种考核)
旅游饭店服务技能大赛服务英语题库（分工种考核）一、前台接待员：1. How would you greet a guest who just arrived at the hotel?2. List three essential skills required for a frontline receptionist.3. How would you handle a guest complaint about a noisy room?4. Name three things you would ask for when checking in a guest.5. How would you handle a situation where a guest requests to change their room?二、客房服务员：1. How do you ensure the cleanliness and tidiness of a guest room?2. How would you handle a situation where a guest requests extra towels or toiletries?3. Describe the process of turning down a guest room in the evening.4. How would you handle a situation where a guest reports a malfunctioning electrical appliance in the room?5. How do you ensure guest privacy while performing your housekeeping duties?三、餐厅服务员：1. How do you take a guest's order efficiently and accurately?2. How would you handle a situation where a guest complains about the food quality?3. Describe a situation where you did not have a certain menu item available and how you handled it.4. How do you accommodate special dietary needs or restrictions of guests?5. Describe how you handle fast-paced service during peak hours.四、厨师：1. Describe proper food handling and storage procedures in a commercial kitchen.2. How do you ensure efficiency and speed in the kitchen while maintaining quality?3. How do you handle a situation where a guest requests a dish modification or substitution?4. Describe a time when you had to resolve a conflict with a coworker in the kitchen.5. How do you prioritize and handle multiple orders simultaneously during a busy service?五、酒吧调酒师：1. What are the key skills required to be a successful bartender?2. How do you handle a situation where a guest requests a custom cocktail that is not on the menu?3. Describe the process of dealing with an intoxicated guest.4. How do you ensure accuracy while measuring and pouring different ingredients for a cocktail?5. How do you handle a situation where a guest complains about the taste or quality of a drink?六、财务部门：1. What are the main responsibilities of the finance department in a hotel?2. How do you ensure accuracy in financial transactions and records?3. Describe a situation where you had to deal with a guest's billing dispute.4. How do you handle daily cash handling and reconciliation procedures?5. What are the important financial reports that should be regularly prepared in a hotel?当今酒店行业中，各个岗位的员工都扮演着重要的角色，他们各自负责不同的任务，以确保顾客获得愉快的入住体验。
全国旅游饭店服务技能大赛英语口语比赛参考题
全国旅游饭店服务技能大赛英语口语比赛参考题题型一中译英（一）中式铺床1.这是239房间，我想加一个枕头。
(This is room 1010; I would like to have one more pillow.)2.您可以在房间直拨国际长途。
（You can make IDD call in your room.））3.我们提供快洗服务，加收50%的额外费用。
（We have express service at a 50% extra charge.4.对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）5.好像电话有问题。
（It looks something wrong with the telephone.）6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 is out oforder/service, can you please send someone to repair/fix it?）7. 我想要一个转换插头。
（I would like to have an adaptor/ I need an adaptor..）8.这是8976房间，请送一个电熨斗。
（This is room 8976, can you send me an iron please.）9.我想要一个客房送餐服务。
（I would like to have a room service.）10.客房里有小冰箱。
（There is a mini bar in your room.）11.我的房间现在还没打扫过，已经12点了。
（My room hasn’t been made up yet. It’s a12:00.）12.请接受我代表酒店向您道歉。
(Please accept my apology on behalf of the hotel.)）13.我房间的电视图象不清楚。
全国旅游饭店服务技能大赛英语口语
（一）中式铺床1.这是239房间，我想加一个枕头。
(This is room 1010; I would like to have one more pillow.)2.您可以在房间直拨国际长途。
（You can make IDD call in your room.）3.我们提供快洗服务，加收50%的额外费用。
（We have express service at a 50% extra charge.）4.对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）5.好像电话有问题。
（It looks something wrong with the telephone.）6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 is out of order/service, can you please send someone to repair/fix it?）7.我想要一个转换插头。
（I would like to have an adaptor/ I need an adaptor..）8.这是8976房间，请送一个电熨斗。
（This is room 8976, can you send me an iron please.）9.我想要一个客房送餐服务。
（I would like to have a room service.）10.客房里有小冰箱。
（There is a mini bar in your room.）11.我的房间现在还没打扫过，已经12点了。
（My room hasn’t been made up yet. It’s already12:00.）12.请接受我代表酒店向您道歉。
(Please accept my apology on behalf of the hotel.)13.我房间的电视图象不清楚。
2010年成都市旅游饭店服务技能大赛英语口语比赛参考题
63.从你入住我们的酒店后，你就可以签单。(Since you stay at our hotel，you may sign the bill.)
19.我来取您要洗的衣服。（I’ve come to collect yourlaundry.）
20.酒店为客人提供免费的擦鞋服务。（The hotel provides free shoe shining service for its guests.）
（二）中餐宴会摆台
21.您一共有几个人用餐？（How many persons in your dinner party?）
69.您要喝点茅台吗？这酒从不上头。(Would you like to have some Mao Tai? It never goes to thehead.)
70.酒吧现在客满，请稍等约20分钟好吗？(The bar is full now. Do you care to wait for about 20 minutes?)
3.Good evening. May I do the turn-down service for you now?（现在可以为您开夜床吗？）
4.I needone morepillow please.（我需要加个枕头。）
5.The air-conditioner doesn’t work.（空调坏了。）
56.能不能给我们推荐点好的酒？(Could you recommend some good wine to us?)
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2012年重庆市旅游饭店服务技能大赛英语口语比赛参考题题型一中译英（一）中式铺床1.这是239房间，我想加一个枕头。
(This is room 1010; I would like to haveone more pillow.)2.您可以在房间直拨国际长途。
（Y ou can make IDD call in your room.）3.我们提供快洗服务，加收50%的额外费用。
（We have express service at a50% extra charge.）4.对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）5.好像电话有问题。
（It looks something wrong with the telephone.）6.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135is out of order/service, can you please send someone to repair/fix it?）7.我想要一个转换插头。
（I would like to have an adaptor/ I need an adaptor..）8.这是8976房间，请送一个电熨斗。
（This is room 8976, can you send me aniron please.）9.我想要一个客房送餐服务。
（I would like to have a room service.）10.客房里有小冰箱。
（There is a mini bar in your room.）11.我的房间现在还没打扫过，已经12点了。
（My room hasn’t been made upyet. It’s already 12:00.）12.请接受我代表酒店向您道歉。
(Please accept my apology on behalf of thehotel.)13.我房间的电视图象不清楚。
（The TV set in my room doesn’t give clearpicture）14.这件毛衣要用冷水手洗。
(I’d like this sweater washed by hand in coldwater.)15.在房间上网是免费的。
（It’s free of charge to use internet in the room.）16.房间有保险箱。
(There is a safe in your room.)17.这个房间是海景房。
（The room enjoys the ocean/sea view）18.这是您房间的钥匙。
我们的行李员会带您去房间。
(This is your room key.Our bellboy will show you to your room.)19.我来取您要洗的衣服。
（I’ve come to collect your laundry.）20.酒店为客人提供免费的擦鞋服务。
（The hotel provides free shoe shiningservice for its guests.）（二）中餐宴会摆台21.您一共有几个人用餐？（How many persons in your dinner party?）22.请问您预订的用餐时间是什么时候？（May I know the time for your dinnerreservation?）23.请问以谁的名义预订？（In which name, please?）24.您愿意吃西餐还是中餐？（Would you like Western food or Chinese food?）25.您喜欢坐哪个位置？（Where would you like to sit?）26.这个餐桌的位置可以吗？（Will this table be all right for you?）27.抱歉让您等这么久。
（Sorry to have kept you waiting.）28.您现在点菜吗？（May I take your order now?）29.对不起。
我马上去给你催一下你的菜。
（I’m very sorry. But I’ll go to rushyour order right now）30.您想喝什么酒？(What wine would you like to have?)31.这是菜单。
服务员马上就来。
（Here is the menu. The waitress will be withyou in a moment.）32.给您再添点米饭好吗？(Would you like some more rice?)33.餐厅现在客满。
但我们可以在20分钟以后安排您入坐。
（the restaurant isfull now. but we might be able to seat you in 20 minutes.）34.值班经理马上就来。
（The duty manager will come here soon.）35.我们会尽快给您答复.（We will answer you as soon as possible）36.对此造成的不便，我们非常抱歉。
（We are terribly sorry for any inconveniencecaused.）37.您能告诉我事情的详细经过吗？（Can you tell me/describe what happened indetails?）38.您是用信用卡还是现金结算？（Will you pay by credit card or in cash?）39.先生，您的桌子已经准备好了。
请您随我来，好吗？（Y our table is ready,sir. Could you come with me, please?）40.意大利餐厅在饭店二层。
（The Italian restaurant is on the second floor of thehotel.）（三）西餐宴会摆台41.这是西餐厅，能为你服务吗？（Western Restaurant. May I help you?）42.您来点俱乐部三明治吗？（Would you like Club sandwich?）43.您的牛排是要全熟的还是三分熟的？（Would you like your steak welldone or rare?）44.我想来杯加冰的威士忌。
（I’d like a cup of whisky on the rock.）45.你要甜点心吗？（Would you like to order a dessert?）46.你们有什么样的馅饼？（What kinds of pie do you have?）47.先生，您还要点什么吗？（Would you like anything else, sir?）48.请问现在可以结帐了吗？(May I make out the bill for you now?)49.您准备把费用记到您的饭店总账上吗？（Would you like to put that onyour hotel bill?）50.对不起，您不能在这里签单。
(Sorry, you can’t sign the bill here.)51.您早餐想吃点什么？(What would you like to have for your breakfast?)52.你们的大陆式早餐都提供些什么？（What do you serve for Continentalbreakfast?）53.我想坐在角落里的那张桌子，你能给我安排一下吗？(I’d prefer the tablein the corner. Can you arrange it for me?)54.请问您怎么付钱？（How would you like to make your payment?）55.晚餐要不要来点葡萄酒？(Would you like to have some wine with yourdinner?)56.能不能给我们推荐点好的酒？(Could you recommend some good wine tous?)57.您需要看菜单吗？(Would you like to see the menu?)58.我可以点与那份相同的餐吗？(Can I have the same dish as that?)59.您先来点什么？(What would you like to start?)60.坐出租车从酒店到机场大约需要30分钟。
（It will take 30 minutes by taxi fromhotel to the airport.）（四）调酒61. 等一会我会回来为你点单。
（I'll return to take your order in a while.）62. "Bourbon on the rocks"的意思是波本威士忌加冰块。
（"Bourbon on therocks" is Bourbon whiskey on ice cubes.）63. 从你入住我们的酒店后，你就可以签单。
( Since you stay at our hotel，you may sign the bill.)64. 我们有一瓶保存了20年的葡萄酒。
(We have a bottle of wine that hasbeen preserved for twenty years.)65. 茅台酒精度数要比黄酒高。
( Mao Tai is much stronger than shaoxing ricewine.)66. 先生，这是酒单，请慢慢看。
( Here is the drink list, sir. Please take yourtime.)67. 非常抱歉，还有什么可以为您效劳吗？( I do apologize. Is there any thingI can do for you? )68. 酒吧里有表演，您愿意去看吗？（There is a floor show in our pub. Wouldyou like to see it?）69. 您要喝点茅台吗？这酒从不上头。
( Would you like to have some Mao Tai?It never goes to the head.)70. 酒吧现在客满，请稍等约20分钟好吗？( The bar is full now. Do you careto wait for about 20 minutes? )71. 我们供应很多种饮料，请自便。