27种外贸英语函电格式外贸,英语,商务英语.doc
外贸英语函电万能模板
外贸英语函电万能模板1. 询盘函模板：Dear Sir or Madam,。
We have obtained your name and address from theinternet and know that you are in the market for (Commodity). We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.We are a leading manufacturer of (Commodity), with many years of experience. Our products have enjoyed great popularity in the world market. We have sufficient experience and high responsibility. We are looking for a partner to develop new markets. We hope that we can cooperate in the future.We look forward to your early reply.Yours sincerely,。
(Your Name)。
(Your Title)。
(Company Name)。
2. 报价函模板：Dear Sir or Madam,。
Thank you for your letter of (Date of the letter) inquiring about our (Commodity). We are pleased to enclose the most competitive offer for the required goods.We are confident that our offer will meet with your approval and look forward to receiving your order in the near future.Yours sincerely,。
外贸英语函电范文汇总.doc
外贸英语函电范文汇总We owe your name and address to the Commercial Counselor s Office of the Swedish Embassy in Beijing who have informed us that you are in the market for Textiles.We avail ourselves of this opportunity to approach you for the establishment of trade relations with you.We are a state-operated corporation, handling both the import and export of Textiles. In order to acquaint you with our business lines, we enclose a copy of our Export List covering the main items suppliable at present.Should any of the items be of interest to you, please let me know. We shall be glad to give you our lowest quotations upon receipt of your detailed requirements.In our trade with merchants of various countries, we always adhere to the principle of equality and mutual benefit. It is our hope to promote, by joint efforts, both trade and friendship to our mutual advantage.We look forward to receiving your enquiries soon.Yours faithfully,Richard函电(1) ------ 注解A1. owe ...... to ...... 把.....归功于......例句: We owe your name and address to .......2. Commercial Counselor s Office 商务参赞处3. be in the market for 想要购买....例句: We are in the market for Groundnuts.be in the market 要买或卖例句: Please advise us when you are in the market.4. avail oneself of ...... 利用.....例句: We avail ourselves of this opportunity to express our thanks to you for your close cooperation.5. approach v. 与......接洽例句: We have been approached by several buyers for the supply of walnuts.6. state-operated corporation 国营公司7. handle v. 经营例句: This shop handles paper and stationery.8. acquaint sb. with sth. 使某人了解某事例句: You will have to acquaint us with the details.9. line n. 行业; (一类)货色例句: We have been for many years in the chemical line.This is a good line of hardware.10. enclose v. 随函附上例句: We enclose a copy of our pricelist.Please refer to the pricelist enclosed with (or : in) our letter of August 5.Enclosed please find a copy of our pricelist.(Or: Please find enclosed a copy of our pricelist.We believe you will find the enclosed interesting.enclosure n. 附件(信内有附件时,常用Encl. 或Enc. 注明与信末坐下角,如例文.)例句: We thank you for your letter of April 15 with enclosures.11. covering 包括......的, 涉及......的, 有关......的例句: Please let us have your pricelist covering your typewriters.12. sth. be of interest to sb. 使感兴趣, 有兴趣例句: This article is of special interest to us.注意区分: sb. be interested in sth.13 upon (or : on) receipt of 收到......后(即......)例句: On (or : Upon) receipt of your instructions we will send the goods.14. requirement n. 需要; 需要之物例句: We can meet your requirements for (or: of) Walnut meat.15. trade n. 贸易; 行业例句: They have been in the wool trade for quite a number of years.trade v. 从事贸易; 做生意; 经营例句: They trade in cotton piece goods with many countries.16. adhere to = stick to 忠于; 坚持例句: We always adhere to our commitments.17. principle of equality and mutual benefit 平等和互利的原则18. both trade and friendship to our mutual advantage 对双方都有利的贸易和友谊经典句子: (曾经我尝试过在我客户的身上运用此句子,收到的效果不错.)It is our hope to promote, by joint efforts, both trade and friendship to our mutual advantage.常见的外贸用语：--They mainly trade with Japanese firms.他们主要和日本商行进行贸易。
27种外贸英语函电模板
27种外贸英语函电模板1.请求建立商业关系Rogers Chemical Supply Co. 10E.22Street Omaha8,Neb Gentlemen: We have obtained your name and address from Aristo Shoes, Milan , and we are writing to enquire whether you would be willing to establish business relations with us. We have been importers of shoes for many years. At present, We are interested in extending our, range and would appreciate your catalogues and quotations.If your prices are competitive we would expect to transact a significant volume of business. We look forward to your early reply.Very truly yours 自米兰职权里斯托鞋类公司取得贵公司和地址，特此修函，祈能发展关系。
多年来，本公司经营鞋类进口生意，现欲扩展业务范围。
盼能惠赐商品目录和报价表。
如价格公道，本公司必大额订购。
烦请早日赐复。
此致！2.回复对方建立商业关系的请求Thank your for your letter of the 16th of this month. We shall be glad to enter into business relations with your company. In compliance with your request, we are sending you, under separate cover, our latest catalogue and price list covering our export range. Payment should be made by irrevocable and confirmed letter of credit. Should you wish to place an order, please telex or fax us.本月16日收到有关商务关系的来函，不胜欣喜。
27种外贸函电格式
27种外贸函电格式(一)大耳朵英语 2008-02-19 09:01:30 【打印】1、请求建立商业关系Rogers Chemical Supply Co. Omaha8,Neb Gentlemen: We have obtained your name and address from Aristo Shoes, Milan , and we are writing to enquire whether you would be willing to establish business relations with us. We have been importers of shoes for many years. At present, We are interested in extending our, range and would appreciate your catalogues and your prices are competitive we would expect to transact a significant volume of business. We look forward to your early reply.Very truly yours 自米兰职权里斯托鞋类公司取得贵公司和地址，特此修函，祈能发展关系。
多年来，本公司经营鞋类进口生意，现欲扩展业务范围。
盼能惠赐商品目录和报价表。
如价格公道，本公司必大额订购。
烦请早日赐复。
此致2、回复对方建立商业关系的请求Thank your for your letter of the 16th of this month. We shall be glad to enter into business relations with your company. In compliance with your request, we are sending you, under separate cover, our latest catalogue and price list covering our export range. Payment should be made by irrevocable and confirmed letter of credit. Should you wish to place an order, please telex or fax us.本月16日收到有关商务关系的来函，不胜欣喜。
外贸英语函电格式详解
Imp & Exp Corp. 8 Jianguomen Nei Dajie Beijing 10005, China Telephone: 86-10-6526-8888 Fax: 86-10-6527-6028 E-mail: carl@
10.Our Ref.
Your Ref.
标题
• 位置： 1.称呼和正文之间 2.齐头式靠左，缩格式居中 3.要加下划线 • 表示的是该信函的主题
1. Re: Your Order No.463 2. Subject: SHEEP WOOL 3. Contract No. 8904
附件
• 位置： 落款之下，左对齐 • 说明该信件有附件 1. Enclosures 2. Enclosures 4 3. Enc. 4. Encl. As Stated 5. Enclosure: Brochure
信文
编号 10. Ref.No 附件 11. Enclosures 抄送 12. cc our Shanghai Branch Office 13. P.S. We require payment by L/C for a total value not exceeding USD50,000. 附言
中国地址名称用英文写
单位名称
Jiangsu Import and Export Corporation
街道 大楼名称
Jiangsu International Business Mansion, 50 Zhonghua Road, Nanjing 门牌号 城市 210001, P.R. China
一、The Layout of Business letter （贸易函电格式） 1. Indented Style （缩格式） 2. Blocked Style （齐头式） 二、The Structure of A Business Letter （贸易函电结构）
外贸英语函电大全.doc
外贸英语函电大全.doc 外贸英语函电范文大全外贸英语函电范文：运输篇INDIGO CMPANY LIMITED85 Victory Street, ManilaThe PhilippinessTel：63-2-68000 Fax：63-2-58000113 June 200#Mr. Li MingyangExport ManagerUnitech M T Co. Ltd963 Tianmu Road, 14th FloorShanghai 200070China Dear Mr. Li：Our order No.3979：50 Electric DrillsAs it is now more than two months since we opened a letter of credit in your favor, We should like to know exactly when you could arrange shipment of the goods. Your prompt response will be highly appreciated.Sincerely.Marco FillmoreManaging Director外贸英语函电范文：包装篇Forward Bicycle Co. Ltd987 Jiangnan Road, Kunshan, Jiangsu, ChinaTel：(0520) 500000 Fax ：(0520) 500001 Zip Code：215300February 1, 199#Gulf Commercial CenterP. O. Box 376Abu DhabiU. A. EAttention ：Mr. Y. MohammedDear sirs,The 12,000 cycles you ordered will be ready for dispatch by 17th December. Since you require them for onward shipment to Bahrain, Kuwait, Oman and Qatar, we are arranging for them to be packed in seaworthy containers.Each bicycle is enclosed in a corrugated cardboard pack, and 20 are banned together and wrapped in sheet plastic. A container holds 240 cycles; the whole cargo would therefore comprise 50 containers, each weighing 8 tons. Dispatch can be made from our works by rail to be forwarded from Shanghai harbour. The freight charges from works to Shanghai are US$80 per container, totally US$4.000 for this cnsignment, excluding container hire, which will be charged to your account. Please let us have your delivery instruction. Yours faithfully,Kang ZhuangGeneral Manager。
外贸函电英文范文外贸英语函电范文
外贸函电英文范文外贸英语函电范文一、中英文函电范文对照1、外贸函电:回信外贸函电:回信（英文版） Dear Mr. / Ms,Thank you for your letter conveying congratulations on my appointment. I wish also to thank you for the assistance you have given me in my work and look forward to better cooperation in the future.Sincerely外贸函电:回信（中文版）尊敬的先生/小姐，感谢你来信对我的任命表达的祝贺。
我也感谢您对我的工作给予的支持，并期望未来能有更好的合作。
诚挚的2、外贸函电：回复投诉外贸函电：回复投诉（英文版） 20 May 2000 Kee & Co., Ltd 34 Regent Street London, UK Dear Sirs:Thank you for your letter of 20 May referring to your order no.252. We are glad to hear that the consignment was delivered promptly.We regret, however, that case no.46 did not contain the goods you ordered. We have investigated the matter and find that we did make a mistake in putting the order together.We have arranged for the correct goods to be dispatched to you at once. The relevant documents will be mailed to you as soon as they are ready.Please keep case no.46 and its contents until called for by our agents who have been informed of the situation.We apologize for the inconvenience caused by our error. Yours faithfully, Tony Smith Chief Seller外贸函电：回复投诉（中文版）——先生:多谢五月二十日有关第252号定单的来信。
国际贸易英语函电全套范文
国际贸易英语函电全套范文抱歉，我们无法提供完整的国际贸易英语函电全套范文。
函电内容会根据具体情况、需求和商业目的而有所差异。
以下是一些常见的国际贸易英语函电范文，供参考：1. 询盘信（Inquiry Letter）：Dear Sir/Madam,We are writing to inquire about your products and your company. We are interested in importing [specific product] and would like to know more details such as price, minimum order quantity, packaging, and delivery terms.Could you please send us a catalog or brochure along with a price list? We would also appreciate any additional information about your company and its production capabilities.Thank you for your attention to this matter. We look forward to your prompt response.Yours faithfully,[Your Name][Your Company Name][Your Contact Information]2. 报价信（Quotation Letter）：Dear [Customer's Name],Thank you for your inquiry about our [specific product]. We are pleased to provide you with the following quotation:- Product: [description]- Quantity: [number of units]- Price: [unit price]- Packaging: [details]- Delivery: [estimated time]Please note that the prices quoted are FOB (Free on Board) and do not include any additional charges such as customs duties, taxes, or shipping fees.We hope that our offer meets your requirements. If you have any further questions or need additional information, please do not hesitate to contact us.We look forward to the opportunity to do business with you. Yours sincerely,[Your Name][Your Company Name][Your Contact Information]3. 订单确认信（Order Confirmation Letter）：Dear [Customer's Name],Thank you for your recent order for [product] with [order quantity]. We are pleased to confirm that your order has been received andwill be processed promptly.Please find attached the proforma invoice with details of your order, including the total cost and payment instructions. Please review the information carefully and let us know if any changes or corrections are required.Upon receiving your payment, we will start processing your order and provide you with a delivery date. Please note that the delivery time may vary depending on factors such as production lead time and shipping arrangements.If you have any further questions or concerns, please feel free to contact us. Thank you for choosing our products.Best regards,[Your Name][Your Company Name][Your Contact Information]注意：以上只是范例，具体函电的语言和格式可以根据需要进行调整和个性化定制。
外贸函电的格式商务英语外贸
日期的表达
在日期方面，美英英语的表达方式存在差别： 英国式：日期为先，月份为后，再为年； 美国式：月份为先，日期在后再为年。 例如：一九九六年三月二日的写法： 2nd March, 1996（英） March 2, 1996（美） 在美式的写法中，1st, 2nd, 3rd的st, nd, rd是不使用的。 由于日期书面表达不同，读法也不一样。 例如：1987年4月20日： 英式的写法是20th April, 1987，读成the twentieth of April, nineteen eighty-seven； 美式的表达是April 20, 1987，则读成April the twentieth, nineteen eighty-seven。 同样，全部用数字表达日期时，英美也有差别。 1998年5月6日：按照英国式应写成6/5/98，而按照美国式应写成 5/6/98；01.08.1998是英国式的1998年8月1日，按照美国的表达 方式却是1998年1月8日，美国的1998年8月1日应写成08，01，
信头样例
150 Kensington Road， Brooklyn，NewYork 12， N ．Y． June 10，2013 Established1900
TELEPHONE：xxxxxx, CHICAGO ENVELOPE COMPANY
CABLE ADDRESS：CALUMET
4251，2901-2917 INDIANA AVENUE
英式：12th November, 1939
3. 编号（可选项）
4. 收信人的名址
与信封上的收信人地址相同，一般写在信纸的左上部，即在 寄信日期下隔二行起写。 收信人地址特别要注意的是，不仅要详细，而且必须按照收 信人自身所固定的写法来写，不能随意改变，因为职业 、职位不同，以及在不同的国家，其头衔、区域的写法 是完全不一样的。
外贸英语函电大全实用world文档template1-40
Template 1Announcement of New Discount 打折通知Dear,It is with great pleasure that we have recently welcomed (name) to our beauty salon.(name) waspreviously with (name of previous salon) in (city) and we feel privileged that he has chosen towork with (shop name).We would like to take this opportunity to inform you of another change that has taken placein our salon. Now, if you make an appointment to have more than one treatment done on thesame day, we are offering a discount. For example, if you are having your hair done and alsohaving us apply sculptured nails, the cost for your nail application will be $ instead of$. The discount for a manicure or pedicure is $ off our regular price.We felt you would like to hear about this and are hoping to see you in the near future.Very truly,敬启者：我们最近非常荣幸地迎来了（名字）加入我们的美容沙龙。
27种外贸英语函电书信文体（1）2
8. 与过去有贸易往来的公司联系We understand from our trade contacts that your company has reestablished itself in Beirut and is once again trading successfully in your region. We would like to extend our congratulations and offer our very best wishes for your continued success. Before the war in Lebanon , our companies were involved in a large volume of trade in our textiles. We see from our records that you were among our best tem customers. We very much hope that we can resume our mutually beneficial relationship now that peace has returned to Lebanon. Since we last traded, our lines have changed beyond recognition. While they reflect current European taste in fabrics, some of our designs are specifically targeted at the Middle Eastern market. As an initial step , I enclose our illustrated catalogue for your perusal. Should you wish to receive samples for closer inspection, we will be very happy to forward them. We look forward to hearing from you. 从同⾏中获悉贵公司贝鲁特复业，⽣意发展迅速。
27种外贸英语函电书信文体外贸,英语,函电.doc
27种外贸英语函电书信文体-外贸,英语,函电-商务指南-本公司只生产纡绸布料，供应纺织品批发商和制造厂家，并没有制造成衣，因而未能接受贵公司订货，谨致万分歉意然而，本公司乐意推荐本地一家生产优质男装的工厂，相信可贵公司设计的款式制造符合欧洲最高标准的服装：蛇口工业区天鹅纺织品公司。
该厂的丝绸布料全由本公司供应，随函了什样本以供查阅，如贵公司认为适合，本公司乐意负责供应所需布料。
愿上资料对贵公司有所帮助。
谨祝生意兴隆，事事顺达。
18.改善服务Thank you for your letter of 26 January. I apologize for the delivery problems you had with us last month. I have had a meeting with our production and shipping managers to work out a better system for handling your account .We know we made a mistake on your last order . Although we replaced it for you. we want to make sure it does not happen again. We have devised the enclosed checklist to use for each of your future order. It includes your firm's particular specifications, packing requirements and marking instructions. I believe can service your company better and help you operations run more smoothly with this safeguard. Please contact usif there are any additional points you would like us to include. 感谢1月26日来信。
国际贸易英语函电全套范文
国际贸易英语函电全套范文在国际贸易中，函电是一种重要的沟通工具。
通过函电，企业可以与国内外客户、供应商进行有效的沟通和交流。
为了方便大家在撰写国际贸易英语函电时能够准确表达意思，下面给出一些常见的函电范文供参考。
第一篇：询盘函Dear Sir/Madam,We are interested in your products that were advertised in the latest issue of China Daily. We would appreciate it if you could give us more detailed information about the following items:1. Product name:2. Model/Specification:3. Quantity:4. Price:5. Delivery time:6. Payment terms:Could you also provide us with some samples? We need them for testing and evaluation. If they meet our requirements, we will place a substantial order.Please also let us know your terms of shipment. We prefer shipping by sea, but if you have a better alternative, please let us know.We look forward to your prompt response.Yours sincerely,[Your Company Name]第二篇：报价函Dear [Customer's Name],Thank you for your inquiry dated [Date] regarding our products. We are pleased to provide you with the following quotation based on your requirements:1. Product name:2. Model/Specification:3. Quantity:4. Unit price:5. Total amount:6. Delivery time:7. Payment terms:Please note that the prices quoted are valid for [number of days]. We recommend placing your order within this period to secure the prices offered.If you have any further questions or need additional information, please do not hesitate to contact us. We are looking forward to the possibility of doing business with you.Best regards,[Your Company Name]第三篇：确认订单函Dear [Supplier's Name],We are pleased to inform you that we have accepted your quotation dated [Date]. We would like to confirm our order for the following items:1. Product name:2. Model/Specification:3. Quantity:4. Unit price:5. Total amount:6. Delivery time:7. Payment terms:Please arrange the shipment as soon as possible and let us know the estimated arrival date. We will make payment according to the agreed terms.We appreciate your prompt attention to this matter and look forward to receiving the goods in good condition.Best regards,[Your Company Name]第四篇：投诉函Dear [Supplier's/Exporter's Name],We are writing to express our disappointment and dissatisfaction with the goods we received from your company. The quality of the products does not meet our expectations as stated in the contract signed on [Date].The issues we have identified with the goods are as follows:1. Defects in the product:2. Incomplete quantity:3. Damaged packaging:We kindly request that you take immediate action to resolve these issues. We expect a replacement of the defective goods or a full refund as soon as possible. This is crucial for us to maintain our business relationship and ensure customer satisfaction.Please respond to this complaint within [number of days] to avoid any further escalation of the matter.Yours sincerely,[Your Company Name]第五篇：感谢函Dear [Customer's/Supplier's/Exporter's Name],We would like to express our sincere gratitude for your continuous support and cooperation. It is with great pleasure that we have been able to work together and achieve mutual success.We value our partnership and the trust you have placed in us. Your commitment to quality and timely delivery has greatly contributed to our company's growth and reputation in the industry.We look forward to further strengthening our business relationship in the future and exploring new opportunities together.Once again, thank you for your support.Best regards,[Your Company Name]以上是一些常见的国际贸易英语函电范文，供大家参考使用。
27种外贸英语函电格式外贸,英语,商务英语.doc
27种外贸英语函电格式-外贸,英语,商务英语-商务指南-本用初参观哈洛加特玩具交易会时有幸与教育玩具股份有限公司的道格拉斯·盖齐先生一谈，提及本公司正物色代理人推广教学器材一事。
盖齐先生赞扬贵公司积极推广产品，不断推出新的推销方法，并把其公司的成就归于贵公司完善的经销网络。
贵公司的经验，正能替本公司在英国经销产品。
本公司生产初级教育各学科的教育器村、专利产品梅特里克教学器材更傲视同侪。
除美国教学器材外，亦备有全套英式英语版教材，适合当地市场，贵公司无需忧虑切合市场需求。
现附上配有插图的英式英语版教材目录，盼抽空细阅，并赐知宝贵意见。
本人拟于10月头两星期前往伦敦，未知能否安排会面，就以上建议作一详谈? 此致敬礼7.邀请参观贸易展览会Many thanks for your letter and enclosures of 12 September. We were very interested to hear that you are looking for an UK distributor for your teaching aids. We would like to invite you to visit our booth,no.6,at next month's London Toy Fair, at Earl's court , which starts on 2 October. If you would like to set up an appointment during non exhibit hall hours please call me. I can thenarrange for our sensor staff to be present at the meeting. We look forward to hearing from you.多谢9月12日的来信和附件。
外贸英文函电
外贸英文函电第一篇：外贸英文函电一词汇1专门从事specialize in 2潜在客户potential/prospective customers 3商品目录catalogue4价目表pricelist 5承蒙…的告知through the courtesy of 6建立业务关系build up/establish business relations1一般询盘general enquiry2具体询盘specificenquiry3付款条件terms of payment4不可撤销信用证irrevocable L/C 5佣金commission6样品samples7有竞争力的价格competitive price 8以….为有准/有效subject to1实盘firm offer 2虚盘non-firm offer 3报价单quotation sheet/list 4规格specifications5有效期validity/valid period 6按照…comply with/be in compliance with7以…为受益人in once favor/in sb`s favor1还盘counter offer2原始报盘original offer3成本加运费价CER4过高的价格ecessive/prohibitive price5偏高be on the high side 6以…为条件on condition that/provided that7降价cut/cut down/lower price1试订单trial order2规格specifications3交货时间time of delivery4包装和装运packing and shipment5开立信用证open/estabilishL/C 6以我方为受益人in our favor7一式两份induplicate 二翻译1我们冒昧写信给你们，以期与你公司建立业务关系。
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27种外贸英语函电格式-外贸,英语,商务英语-商务指南-
本用初参观哈洛加特玩具交易会时有幸与教育玩具股份有限公司的道格拉斯·盖齐先生一谈，提及本公司正物色代理人推广教学器材一事。
盖齐先生赞扬贵公司积极推广产品，不断推出新的推销方法，并把其公司的成就归于贵公司完善的经销网络。
贵公司的经验，正能替本公司在英国经销产品。
本公司生产初级教育各学科的教育器村、专利产品梅特里克教学器材更傲视同侪。
除美国教学器材外，亦备有全套英式英语版教材，适合当地市场，贵公司无需忧虑切合市场需求。
现附上配有插图的英式英语版教材目录，盼抽空细阅，并赐知宝贵意见。
本人拟于10月头两星期前往伦敦，未知能否安排会面，就以上建议作一详谈? 此致敬礼
7.邀请参观贸易展览会
Many thanks for your letter and enclosures of 12 September. We were very interested to hear that you are looking for an UK distributor for your teaching aids. We would like to invite you to visit our booth,no.6,at next month's London Toy Fair, at Earl's court , which starts on 2 October. If you would like to set up an appointment during non exhibit hall hours please call me. I can then
arrange for our sensor staff to be present at the meeting. We look forward to hearing from you.
多谢9月12日的来信和附件。
获悉贵公司有意物色英国销售商推广教学辅助设备，甚感兴趣。
本公司将于10月2日于厄尔大楼举行的耸敦玩具商品交易会上展示产品，诚邀贵公司派员参观设于46号之摊位。
如能安排于非展出时间面谈，烦请电复。
定必委派高层人员赴会。
本公司深知贵公司产品精美质优，希望能发展互惠之业务。
特此奉告，并候复音。
8.与过去有贸易往来的公司联系
We understand from our trade contacts that your company has reestablished itself in Beirut and is once again trading successfully in your region. We would like to extend our congratulations and offer our very best wishes for your continued success. Before the war in Lebanon , our companies were involved in a large volume of trade in our textiles. We see from our records that you were among our best tem customers. We very much hope that we can resume our mutually beneficial relationship now that peace has returned to Lebanon. Since we last traded, our lines have changed beyond recognition. While they reflect [4]
27种外贸英语函电书信文体-外贸,英语,函电-商务指南-
本公司只生产纡绸布料，供应纺织品批发商和制造厂家，并没有制造成衣，因而未能接受贵公司订货，谨致万分歉意然而，本公司乐意推荐本地一家生产优质男装的工厂，相信可贵公司设计的款式制造符合欧洲最高标准的服装：蛇口工业区天鹅纺织品公司。
该厂的丝绸布料全由本公司供应，随函了什样本以供查阅，如贵公司认为适合，本公司乐意负责供应所需布料。
愿上资料对贵公司有所帮助。
谨祝生意兴隆，事事顺达。
18.改善服务
Thank you for your letter of 26 January. I apologize for the delivery problems you had with us last month. I have had a meeting with our production and shipping managers to work out a better system for handling your account .We know we made a mistake on your last order . Although we replaced it for you. we want to make sure it does not happen again. We have devised the enclosed checklist to use for each of your future order. It includes your firm's particular specifications, packing requirements and marking instructions. I believe can service your company better and help you operations run more smoothly with this safeguard. Please contact us
if there are any additional points you would like us to include. 感谢1月26日来信。
对上月贵公司更换所需货品，唯恐类似事件再发生，本公司生产、运输和出口部经理已商议制订更有效方法处理贵公司事务，并为此特别设计清单。
随信奉上该清单，供贵公司今后订货之用。
当中包括特殊规格、包装要求和樗说明等栏目，相信此举有助本公司提供更佳服务，促进双方合作。
如欲增设任何栏目于该清单上，恳求惠示。
19.拒绝客户的要求
Thank you for your enquity of 25 August.We are always pleased to hear from a valued customer.I regret to say that we cannot agree to your request for technical information regarding our software security sysytems.The fact is,that most of our competitors also keep such information private and confidential.I sincerely hope that this does not inconvenience you in any way.If there is any other way in which we can help. do not hesitte to contact us again. 8月25日信收悉，谨此致谢。
[10]。