酒店前台常用英语口语
酒店前台常用英语口语
酒店前台常用英语口语经常接待一些外宾，要掌握一些英语口语，如何学英语口语?这个问题难倒了很多酒店人。
下面整理了一些酒店前台常用英语口语，希望对大家有所帮助！1、I don't have a reservation.我没有预约。
2、Can I book a double room?我可以订一间双人间吗?3、Do you have any vacancies for tonight?今晚还有空房吗?4、I'd like to make a reservation for tomorrow.我要预定明天的房间。
5、Do you have a double room for tonight?今晚还有双人房吗?6、I'd like to reserve a room with a single bed.我想预定一间单人间。
7、I can let you have a room with a bath.我可以给你一间带浴室的.房间。
8、I'd like a room with a view.我想要景观好的房间。
9、It has a wonderful view of the sea.在那里可以看到美丽的海景。
10、We will put you in a deluxe room at no extra charge.我们会给您一套豪华套房，不额外收费。
11、I'm atraid not, sir. We're booked solid right now.先生，抱歉没有房了，现在都客满了。
12、I'm sorry, but we're fully booked up.对不起，我们这里已经客满了。
13、How much is it per night?住一晚多少钱?14、What is the rate?住宿费用是多少?15、How much is a twin room?双人房要多少钱?16、Does it include tax and service charge?这个价格含税和服务费吗?17、When would you like to stay here?您什么时候来住?18、How long do you plan to stay here?您打算在这里住多久?19、Do you have less expensive rooms?有没有便宜一点的房间?20、Could you give me a discount if I stay for three nights? 共3个晚有没有折扣?21、May I see the room, please?我可以先看看房间吗?22、I'll take the room.我要订这间。
酒店前台接待日常英语口语(Hotel_English)
-----------Hotel EnglishMarch2012Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please?欢迎光临山西国贸大饭店。
我是...，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
---------------------------------------------------------精品文档-----------5.Have you make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗？\请问你是会员吗？6.What kind of room would you like ?请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand .对不起，我不是很明白。
8.I’m afraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ?这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please .让我带您到房间，这边请。
酒店前台日常实用英语口语(很全)
酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。
正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。
例如：非正式英语正式英语What’s your name? May I have your name?您贵姓？请问您贵姓大名？Do you want some tea? Could you like some tea?您要喝茶吗？请问您想喝茶吗？Over here, please. Could you come this way please?这边请。
请您往这边走好吗？* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
酒店前台常用的100句口语表达,超实用,建议收藏
酒店前台常用的100句口语表达，超实用，建议收藏一、预订服务Good morning. This is Room reservation. May I help you?早上好，客房预订处，我能为您做什么？What kind of room would you like to reserve ?您想订哪种类型的房间?A single room or a double room ?要单人间还是双人房间？For which dates do you want to book the rooms ?您想订哪几天的房间呢？What time will you be arriving?您将在何时到达？May I know your name ?您能告诉我您的名字吗？How long will you be staying?您将要住多久？I’d like to confirm your reservation.我要确认一下您的预订。
I’ll check the room availability.我查查客房预订情况。
You should pay a deposit of US $1000 beforehand .您应预期付1000美元的定金。
There is a 10 per cent discount .10%的折扣。
二.预订服务What kind of room would you like（prefer）？您希望要什么样的房间？Would you like a room with a front view or a rear view？您是要窗户临街的房间，还是要背街的房间？Do you want a single room or a double room？您是要单人间还是双人间？Would a double room do？双人间可以吗？Would you like breakfast in our hotel？您要不要在饭店吃早餐？In whose name is the reservation made？是以谁的名义订的房间？How do you spell your name，please？请问您的名字怎么拼写？I’m sorry，but we don’t have any record of your re servation.对不起，我们这里没有您预订的记录。
酒店前台接待日常英语口语（Hotel_English）5篇
酒店前台接待日常英语口语（Hotel_English）5篇第一篇：酒店前台接待日常英语口语(Hotel_English)HotelEnglishMarch2012Part 1 Greetings问候1.Welcome to Shanxi World Trade Hotel.I’m..., what shouldI call you, please? 欢迎光临山西国贸大饭店。
我是...，请问我该怎么称呼你呢？2.Good morning/afternoon/evening, Sir/Madam.What can I do for you? 先生/女士，你好！请问我能为您做点什么？3.My name is..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。
5.Have you make a reservation ?Have you booked the room?Are you the vip? 请问有预订吗？请问你是会员吗？6.What kind of room would you like ? 请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand.对不起，我不是很明白。
8.I’m afraid we’ve fully booked f or that time.抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please.让我带您到房间，这边请。
酒店前台接待日常英语口语HotelEnglis
H o t e l E n g l i s h Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please欢迎光临山西国贸大饭店;我是...,请问我该怎么称呼你呢2. Good morning/afternoon/evening, Sir/Madam. What can I do for you 先生/女士,你好请问我能为您做点什么3. My name is ..., is there anything else I can do for you, just let me know.我叫...,如果需要我为您做些什么,请告诉我;you have any problems, please feel free to contact us .如果你有任何需要,请随时联系我们;you make a reservation \Have you booked the room\Are you the vip 请问有预订吗\请问你是会员吗kind of room would you like请问您需要什么类型的房间;,I don’t quite understand .对不起,我不是很明白;’m afraid we’ve fully booked for that time .抱歉,我们那个时段已给订满了;’s the hot /peak/busy season ,you know这是酒店业的旺季;me ,How do spell it ,please打扰一下,您能拼写一下您的名字吗can only keep your table /room t ill …我们能保留您的房间直到...me show you to your room ,this way please .让我带您到房间,这边请;_________________________________________________________________ ______________Part 2 Helping to Check-in帮助入住have a seat for a while, I’ll help you with the check-in procedure. 请在那边稍坐一会儿,我将会为您办理入住手续;2. Would you please give me your passport or ID card and credit card , I’ll help you to fill in the form.请把您的护照和信用卡交给我,我帮您办理入住手续;3. How many nights will you stay this time这次入住您会住多少天4. Which room would you like, we have these kinds of rooms...您是要哪种房间5. Excuse me, Sir/Madame. How would you like to pay the deposit, cash or credit cardtogether or separately先生/女士,不好意思,打搅一下;请问您是要付现金还是刷卡分开付押金还是一起付呢is your room key and the breakfast coupon. Would you please sign here 这是您的房卡和早餐券;请您在这里签个名好吗7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..这是给回您的护照和信用卡;现在您可以上房间了;希望您在这里居住愉快; _________________________________________________________________ ______________Part3 Providing Service During Staying居住期间服务Service常规服务1 Please wait a second. I’ll transfer it for you. .请稍等一下,马上为你转接过去;2 Because you are checking out two days early, You need to give us two cash vouchers back.您比原定退房的时间提前了两天,所以我们需要收回二张现金券;3 There is a great garden and pond behind the hotel, which is suitable for exercise and having a walk酒店后面有很漂亮的花园和水塘,那里是非常适合跑步和散步的地方;4 This money is damaged .I’m afraid we can’t change it, this is according to the hotel rules.您的钱纸币上有裂口污迹,按酒店的规定,我们不能为您兑换;5 I’m sorry that you could not get cash by credit card here . I can book a car take you to the bank to get some cash.不好意思,酒店规定不可以用信用卡来套取现金,如果您需要,我可以安排车送您去银行ATM 机上提取现金;6 What denominations would you like你想要什么面值的人民币呢7I’m sorry, but we do not accept the dollars with CB.对不起,我们这里不收CB版的美金;8Can I fax this paper我可以传真这份文件吗-Certainly, sir. Where do you want to fax it to当然可以,先生;请问是传真到哪里的-How would you like to pay for it, sir你打算怎样付款呢,先生-Could you charge it to my room bill可记在我的客房账单内吗-Sure. Here is your fax record, Sir. Would you please sign here当然;这是你的传真记录,先生,麻烦你在这里签名好吗9Could you please send a car to the airport to pick me up你能安排一辆车到机场接我吗10Could you please give us your flight No.你能告诉我您的航班号吗2. Reminder提醒1 It’s better for you to wear more clothes, because it’s pretty coldoutside.外面天气很冷,你最好穿多些衣服;2 Today is a rainy day and the floor is slippery so please be careful. 今天外面在下雨,地面很滑走路时请多加小心;Service网络服务1 There is free broadband Internet access in every room , connector plug is on the desk.写字台上有宽带插头,您可以随便使用;2 There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon.对不起,酒店的电脑服务中心出现了一点小故障,房间暂时不上了网,请稍候一下就会恢复正常;3 Ok, I’ll arrange a computer en gineer to help you.好的,我马上安排电脑员上去帮您;the Laundry关于洗衣1The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will bereturned at 2pm on the next day.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点的洗衣将会在第二日下午两点之前送回;2For the laundry, the regular service is within 8 hours and the express service is within 5hours.普洗服务是八小时内送回,而快洗是5小时;3 There is a stain on your clothes, and we’ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally.您的衣服上有很难洗掉的污迹,我们会尽最大的努力去处理,但不能保证一定可以处理掉;4Could you send someone up for my laundry, please请派人到我房间取要洗的衣服,好吗-Certainly, sir. Our room attendant will be up in a minute.好的,我们的服务员马上到;Service医疗服务1 You don’t look very well today. What seems to be wrong你看上去有些不舒服, 还好吧2 I feel dizzy and have a sore throat besides , I can not sleep wellrecently我感到头晕,喉咙痛; 还有,最近都睡不好;3 Don’t worry , I will arrange a doctor to look after you .不要担心,我将立即安排医生照顾你;4 Any other symptoms Like stomach ache, coughing, or nausea还有其他症状吗比如胃痛、咳嗽或者恶心5 The doctor said you have got the flu. She’ll prescribe some medicine for you .take two tablets at a time, three times a day. You’d better stay in bed for one or two days.医生说你感冒了;她会给你开药;这药每次吃两片,每天三次,并建议你最好在床上休息一两天;6 -Are they strong-Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat.药性强吗是的,会让你犯困;还有,你得在用餐完毕后才能吃药;7 Can you give me some medicine for heartburn你可以给点胃药给我吗8 I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache如果你不告诉医生你是否有胃病史,恐怕他不能随便给你胃药;9 Well, I do have gastritis for two years.恩,我确实有两年的胃病;10 Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes你的血压偏高,请问你是否有糖尿病11How is the acid in your stomach Is the acid feeling very strong 胃酸的强度怎么样你是否感觉十分强烈12 Are you taking other medicine at present Please let us know just in case of chemical reaction. .你最近有没有服用其它药物为了防止药品之间产生不好的化学反应请告诉我们;13 Are you feeling better now, Sir先生,你好些了吗14What happened to your leg, Sir先生,你的腿怎么呢-I tripped and fell in the bathroom.我不小心在浴室摔倒了;-Please don’t worry, I’ll ask the doctor to go to see you right away.请不要担心,我马上叫医生过去;_________________________________________________________________ ______________Part 4 Apologize道歉1. I’m very sorry. There could have been a mistake, and I do apologize for that.很抱歉;出了错误,我应当道歉;2. I assure you it won’t happen again.我保证此类事情不会在发生;3. I do apologize for inconvenience on behalf of our hotel.对您造成的不便,我谨代表酒店向您道歉;4. I’m sorry to tell you that your medicine bottle cosmetic bottle was broken by accident . I sincerely apologize for that.非常抱歉,服务员在为您清理房间时,不小心打碎了你的药瓶化妆品瓶子; 5. I’m sorry to hear that. That’s unusual. I’ll look into the matterat once.很抱歉,这很不寻常,我立刻去调查一下;6. I’m very sorry .I hope you’re not hurt Please forgive me..对不起,你没事吧,请原谅我;7. I deeply apologize Madam, would you care to send this dress for dry-cleaning No charge of course.我们深感抱歉,小姐;请你把衣服拿去干洗,一切费用,由酒店负担;’m terribly sorry Please do accept our apology. We’ll do our best..请接受我们的道歉,我们会尽快想办法;9. I’m sorry for that. I will ask the repairman to fix it now.真是抱歉,我马上安排人去修理;_________________________________________________________________ ______________Part 5 The Damage赔偿’m afraid you’ll have to pay for the damage.恐怕您得赔偿损失;’m afraid you have to pay for the broken chair according to the hotel policy.根据酒店规定,恐怕你要对弄坏的椅子做出赔偿;indemnity for the burned carpet is 100 Yuan.损坏地毯的赔偿是人民币100元;’m sorry to inform you that we have to charge you 100 Yuan for the bloodstainson your bed linen.我很遗憾地告诉你对于床单上的血迹我们要收取100元特别洗涤费;_________________________________________________________________ ______________Part6 Expressing Appreciation道谢1. Thank you for your kind understanding.谢谢您的理解;2. I would like to thank you for your great support for our hotel. 非常感谢您对我们酒店的大力支持;_________________________________________________________________ ______________Part 7 Say Goodbye道别1. Wish you a pleasant journey 祝您旅途愉快2. On the house Sir, .I assure you that everything will be right nexttime you come.这是免费的;我保证你下次光临时,一切都会妥妥当当;3. I’m looking forward to seeing you again. Good luck我期盼再次见到你,祝你好运Bye, and hope to see you again.再见,希望再见到您_________________________________________________________________ ______________预定部日常用语1．What kind of room would you like to reserve请问需要预订哪一类型的房间2．What kind of room do you have请问贵酒店有什么房间类型3．We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.我们酒店有标准房,高级房,豪华房,行政房;除此之外还有总统套房;而且我们酒店还设有不吸烟楼层及连通房;4．How about your hotel’s location\Where is your hotel请问贵酒店位于哪里5．Well, our hotel located in Fuxi Street, Taiyuan City. The CrownPrince hotel is only 45 minutes from Wusu International Airport and15 minutes to Taiyuan Railway Station, by car.我们酒店位于太原市府西街69号,本酒店离武宿国际机场45分钟车程,到太原火车站15分钟车程; 6．What's the level of your hotel请问贵酒店是几星级的7．Our hotel is a five-star hotel.本酒店是五星级的酒店;8．How about your hotel’s facilities请问贵酒店有什么设施9．We have four kinds of restaurant, lobby bar, conference room, healthcenter, swimming pool, shop prince and KTV equipment;.本酒店有四种类型餐馆,大堂吧,会议室,健身会所,游泳池,商场及KTV设施; 10．Which dates would you like to book When will you check in and checkout请问您需要订哪一天什么时候入住及退房11．How long will you stay in our hotel请问您打算逗留多长时间12．Does your hotel have pick-up service请问贵酒店有接车服务吗13．Yes, please contact the concierge for details .有的,详细内容请联系礼宾台;14．Can I get har bour view in your hotel我可以看到海景吗15．I am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping.很抱歉,不可以;但您可以看到周围美丽的泳池景;16．What is your hotel’s website and email address请问贵酒店的网址及邮址17．Our hotel’s website is xxx and our email address is xxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx 预订房间或有任何建议可与我们联系;18．Your reservation is temporary and it will be cancelled if you don’您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订;19．I am sorry, no elit room is available./ All rooms are unavailable. 很抱歉,提供不了雅致客房;/所有房间都订满了;20．Does your company have contract with our hotel请问贵公司与我们酒店有协议吗21．Can I reconfirm the reservation A superior room, for Mr. Smith on the 20th Oct. My name is XX,if you have any questions please feel free to contact us. Thank you for calling. Bye-bye我可以再确认您的预订吗史密夫先生,10月台20日预订壹间高级房;我的名字XX如有任何疑问请与我们联系;谢谢您的来电;再见22．Please hold on for a moment, Mr Smith.史密夫先生,麻烦请您稍等;23．May I have your name, please请问您贵姓24．I am sorry I beg your pardon.不好意思,麻烦请重复一遍;25．Would you please speak more slowly不好意思,麻烦请说慢一点26．I am sorry, I didn’t catch what you mean’t.不好意思,我不大懂您的意思;27．I would like to talk to someone in charge. 我想找您们的负责人;28．He has not come back yet.他还没回来;29．She is in a conference now.她正在开会;30．Would you like to call back later麻烦请您稍后再拨;31．Thank you for waiting.让您久等了;32．I’m not sure, sorry.不好意思,我不能确定;33．Are you following me, Sir请问听懂我说吗,先生34．Could you explain that a bit more请您解释多一点好吗35．Could you put that more simply请您具体一点好吗36．Could you hold the line, please I’ll check our room availabilities for those days.麻烦请您稍等,我们查询那段时间的房态;37．What time do you expect to arrive , Sir请问大概什么时候到酒店,先生38．May I request a late check in我想要求晚些到店入住,可以吗39．Certainly, we’ll hold the room until you arrive.当然可以,我们将为您保留房间直到您的到来;40．I’d like to confirm your reservation.我想确认您的预订;41．Could you hold on for a moment please I’ll check our reservation record.麻烦请您稍等,让我查询我们的预订纪录;42．Does it include breakfast包括早餐吗43．The tax and breakfast are also included.税及早餐也包括在内;44．We have a special family package plan我们现在开始新推出一个优惠套餐;45．We’ll have to charge you RMB100 extra for an additional bed. 如需加床,我们将会收取人民币100元;46．What time will the guest be arriving客人大概什么到达酒店47．Your room is confirmed for that day.那天您的房间已确定;48．I’d like to extend it for two more nights until the 9th.我想延住多两天,直到9号;49．We’ll extend your reservation for you.我们将会延住您的预订;50．I’ll arrive one day early. Is that OK我那天早点到,可以吗51．We have changed our schedule, please amend our booking till nextweek.我们的行程有变动,请更改我们的预订到下星期;52．I’d like to cancel a reservation.我想取消一个预订;53．I’m afraid we have no record of a reservation under this name. 不好意思,恐怕我们没有这个名字记录的预订;54．Which travel agent did you go through to make this reservation. 请问您是通过哪间旅行社来做这个预订的55．Is this a new reservation or a confirmation call请问这个是新的预订,还是确认预订56．We’ll send a confirmation to you soon.我们稍后传确认书给您;57．Should you have any questions, please do not hesitate to contact us.如有任何疑问请随时与我们联系;58．Please feel free to contact us if we can be of further assistance. 如需进一步了解,请随时与我们联系;59．Just a minute, please I’ll check our booking situation.麻烦请您稍等,我需要查询我们的房态;60．Sorry ,there is no record in our list.很抱歉,我们的名单上没有此记录;61．Would you hold the line please I must pick up another call.麻烦请您稍等,我需要接听另壹个;62．Have you made a reservation请问已经作了预订吗63．I’m sorry to have taken up your time.不好意思占用您的时间;64．Perhaps you have a cheaper room或许您们还有更便宜的房间吧65．Sorry, the quoted rate is lowest.不好意思,这个报价已经是最低了;66．Do you have a transfer service from airport to hotel free of charge 请问贵酒店有没有免费接机服务67．Please inform the guest to check in before .请通知客人在下午6点前到本酒店办理入住手续;68．The room is spacious and cosy , I’m sure you will enjoy yourself. 房间既宽敞又舒适,我肯定您会过得愉快;69．Sorry, I can’t find your name on the arrival list.不好意思,我在预期到达的名单上找不到您的名字;70．May I recommend deluxe suite It’s more luxurious and comfortable. 我向您推荐豪华套房,更豪华更舒适的;71．I will get someone who can speak English well to talk to you. 我会找壹位英语较好的同事跟您说;72．How many people are there in your party与您同行有多少人73．Just a moment, please. I’ll check the availability for you. 麻烦请您稍等,我查询能否可以提供给您;74．Who is the reservation for请问是哪壹位客人的预订75．The hotel is fully booked, would you like me to place you on a waiting list.没有任何房间可以提供,我们可以为您安排后补名单;76．I’m sorry. We have no record of a reservation for that date. 很抱歉,我们没有那天预订的记录;77．When was the reservation made请问什么时候作的预订78．Do you remember the name of the clerk who accepted your reservation 请问您记得那壹位职员为您作的预订吗没有任何担保,我们只可以为您保留到下午6点钟;80．Would you like to guarantee your room for late arrival因您较晚入住,您可以为您的预订作个担保吗81．How would you like to guarantee your reservation请问您以什么方式为您的预订作担保82．This is the peak season.. I’m very sorry, but could you call us again later We may have some cancellations.因这是旺季,非常抱歉,但是请您迟些再打过来好吗可能会有人取消预订;83．May I take your credit card for the guarantee可以提供您的信用卡作担保吗84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您的预订以确保无误;85．We will note down your request and if possible, we will reserve it for you.我们将会记录您的要求,如果可以,我们会为您预订;86．I’m sorry, we don’t have connecting superior rooms, but deluxe rooms.很抱歉,我们没有商级连通房,只有豪华连通房;87．If you require any help please keep me informed.如需任何帮助,请随时与我们联系;88．It arrival time is not stated a reserved room will be held until . 如果抵店时间未明确告知,所订的房间将保留至当天下午6:00.89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房,请将您的信用卡号及有效期限通知我们,或预付壹晚的房租作订金;90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card非担保的预订只能保留到当天下午６点;若您作了担保预订,我们就可以整夜为您保留房间,您愿意提供信用卡作担保吗91．Mr. Smith, you’ve made a guaranteed reservation at the Hotel.If you can’t arrive as scheduled, please inform us before 6 . on the expected day. Thank you for calling and we look forward to seeing you. 史密夫先生,您已在酒店办理了担保预订,倘若您不能如期到达,请务必在入住当天的下午６点前通知我们,感谢您的来电,我们期待届时与您见面; 92．Does the price include breakfast请问房价含有早餐吗93．We’ll amend your reservation at you request.我们将会按您的要求作相应的更改;94．I’d like to change/cancel a reservation.我想更改／取消预订; 95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订的房间保留至当天的6点,除用现金或信用卡担保外;96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作担保的预订,如当天取消或没入住,本酒店将会收取当天的壹晚房费; 97．We have free shuttle bus to Dongguan train station,. For further information please contact the concierge.本酒店有免费车到东莞车站,详细内容,可拨打礼宾台联系;98．Thank you for your reservation at HAIYATT Hotel. If you have anyquestions or changes about your reservation please contact us as soon as possible.感谢您预订海悦酒店,如有任何疑问或需作任何更改请与尽快与我们联系; 99．I’ll arrive late, but please keep my reservation.我将会较晚到本酒店,但请为我保留预订;100．I’m afraid we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗101．We are very sorry for the inconvenience.对您造成不便,请见谅; _________________________________________________________________ ______________礼宾部日常用语1．May I take you luggage我能帮您提行李吗2．Please give me your room key.请把您的房卡给我.3．Have a nice day祝您在此度过愉快的一天4．Do you need to store your baggage您需要寄存您的行李吗5．What is your room number您的房号是几号6．Do you need taxi请问您需要出租车吗7. This way please这边请8．Here is your handbag tag这是您的行李寄存卡;9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now对不起先生,我是行李生,很抱歉打扰您了,这里有您的一个留言/传真/包裹给您,现在我方便送到您房间吗10．What is your friend’s name您的朋友叫什么名字11．What month is it现在是几月12．What can I do for you, please你需要什么13．What time are you coming back您打算什么时候回来14．Would you please tell my friend I am here请您告诉我朋友,我在这里,好吗15．Would you mind mailing this letter for me您能替我寄这封信吗16．Will you do me a favor帮我个忙好吗17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE 你能告诉我健身房/演艺馆在哪里吗18．What day is it today今天是星期几19．What is the date today今天是几号20．What would you like to eat您喜欢吃点什么食物21．What is your address您要到的具体地址是什么22．How far is it to the Beijing/Datong到深圳或广州有多远23．I’d like to see your manager, please. 我想见你们经理; 24．We hope to see you again.希望和你能再相逢;25．My pleasure.很高兴为您服务;26．I’m always glad to be of service.我随时乐意为您服务;27．Where will you becoming from , Sir先生,你将以什么方式来我们酒店28．What time do you serve breakfast你们何时供应早餐29．Would you mind spelling that for me你不介意把你的姓名拼写给我吗30．Do you have any baggage in the trunk / boot您车的后尾箱还有行李吗31．Is this everything else , Sir先生,就这些物品了吗32．We will deliver your baggage to your room shortly. 我们很快把行李送到您的房间;33．I’ll show you to your room我带您到房间去好吗34．May I put your bags here我能把您的行李放在这里吗35．Is this the correct number of bags请您清点一下行李够吗36．We are very sorry for the inconvenience.很抱歉,给您带来了不方便;37．May I have your baggage tag, please请出示您的行李牌38．Are you a hotel guest你是住本酒店的客人吗39．I’m very sorry to have kept you waiting 对不起,让您久等了;40．Where do you want to change the dollars我需要对换美金在什么地方41．Are you going there by air or by train您乘飞机还是乘火车去42．Can you get us some train tickets你能帮我买几张火车票吗43．We haven’t got a swimming pool你们这里有没有游泳池44．Is this your first visit to our hotel您是第一次到我们酒店吗45．How are you enjoying you stay at our hotel 您在我们饭店过得愉快吗46．Good Luck.祝您顺利,一路平安;47．Take Care. 保重;48．Can I have the bill, please请给我账单;49．Can I come through, please我可以从您这边穿过去吗50．Would you pay cash, please您能付现金吗51．Will you please show me your passport您的护照能给我看一下吗52．Can you tell me where the post office is您能告诉我邮电局怎么走吗53．We don’t accept tips, thank you very much.非常感谢您的好意,我们不收小费;54．There are safety deposit boxes at the frontdesk. 您好,总台那里有贵重物品保险柜;55．Where is the coffee shop, please请问咖啡厅在什么地方56．What time would you like to leave你将什么时候离开这里57．Please step this way, it’s slippery, please mind you step. 您好,请走这边,这里台阶很滑,请小心;58．Please mind your head.客人下车时提醒客人留意请小心碰到你的头;59．How would you like to make payment您用什么方式付费呢60．Is there anything valuable or breakable in your bag请问您的行李里有贵重物品和易碎的物品吗61．Please step inside.请往里面走;62．Is there a message for me有我的留言吗63．Could you wait in your room, please请您在房间等一下好吗64．I need laundry now.我现在需要洗衣;65．I’ll send someone immediately to your room.我马上安排人上来你的房间;66．I do apologize.我真诚道歉;67．Can you tell me how to go to your hotel你能告诉我到你们酒店的路线吗68．Can you tell me the way to the Banquet Hall , please请您告诉我你们的宴会厅在什么地方好吗69．We are very sorry,sir,we hope you understand.非常抱歉,希望您能理解我们的难处;70．Just a moment please , I have brought your baggage.请稍等一下,我去推一个行李车;71．Could you tell me which is your baggage ,please.请您告诉我哪件是您的行李好吗72．The Bellman sir , I have brought your baggage.先生,您好,我是行李员,给您送行李;_______________________________________________________________________________总机日常用语1.请问您贵姓对不起,请您重复一次好吗May I have your name/Would you give me your name I beg your pardon Pardon , please2.请拼出客人的名字好吗How to spell the guest’s name please3.对不起,因线路问题我听不清楚您说话,请重新打一次好吗I’m very sorry. I can’t hear clearly,. Could you call it again4.能告诉我客人是哪里人吗Would you tell me where the guest comes from5.能告诉我客人是哪间公司的吗Would you tell me which company the guest is from6 .对不起,我们在酒店的名单上找不到客人的名字;I ‘m sorry. We can’t find the guest name on our hotel list.7 .介意我把转接到接待处让他们为您查一下,好吗Would you mind connecting the line to reception to check it8. 我再帮您查一下,请稍等;I will check it for you again. Just a moment please.9 . 很抱歉,让您久等了;I am sorry to have kept you waiting.10 .请您重复一遍您说的,好吗Could you repeat what you said / I beg your pardon11. 请您讲慢一点大声点,好吗Could you speak more slowly loudly12. 请稍等,我将为您转接;Wait a moment, please. l will connect/transfer it for you. 13. 您好,先生;这里是总机,您有一个外线,介意我接入您的房间吗How are you, sir This is the operator. You have an outside line. MayI put it through14. 晚上好,丹尼斯先生,布鲁斯先生的,请问您是否需要接听Good evening, Mr. Dennis, Mr. Bruce is on the line Phone now. Would you like to take it15. 对不起,先生,他的占线,请您稍后再拨;I’m sorry, s ir. The line is busy now, Could you please call back later.16 . 对不起,先生,无人接听,请您稍后再拨或留言;I’m sorry, sir. Nobody is answering, Could you please call back later or leave a message.17 . 让我重复一次您的信息吧;Let me repeat your message.18 . 对不起,我听不懂您说什么,我可以帮您转接给大堂副理吗Sorry I can’t follow you. May I put you through to the assistant manager19 . 对不起,先生,房间未挂好,转不进去;I’m sorry, sir. The phone is restricted, I can’t get through.20. 对不起,先生,我们不可以透露客人的房号;I am sorry, sir, we’re not allowed to disclose our guest’s room number.21. 我是758房客,有人给我留言吗I am staying in room 758./I am the guest of room 758; Did anyone leave message for me22 . 我的留言灯一闪一闪的,是否有我的留言The message light flashes constantly. Is there any message for meThe message light is flashing. does that mean I have a message23 . 对不起,先生我们暂时没有收到您的留言;I’m sorry, sir. There is no message for you. / We haven’t got any message for you.24 . 是的,您有一个留言;您不在时,先生打给您,请您早上9点在大厅等候,届时会有人来接您;Yes, you have got a message. Mr. has phoned to you when you were out, he wanted you to wait in the lobby at 9; 00am, the company will send someone to pick you up.25. 晚上好,先生,请问您有收到您的留言吗Good evening, sir. Did you receive your message26. 晚上好,先生,您的朋友先生邀请您今晚7点到二楼中餐厅用晚餐; Good evening, sir. Your friend Mr. invited you to have dinner on the second floor at LIBAI room in the Chinese restaurant at 7 o’clock tonight.27 . 您好,在您外出时,公司的李先生来电找过您,并请您收到留言后,尽快复电给他;How are you, Mr.. When you were out, of company called you. He Wanted you to receive this message, please call him back as soon aspossible.28 . 早上好,您的朋友请您8点到西餐用早餐,8点30分在大堂集合; Good morning, Mr., Your friend Mr.asked you to have breakfast at the westernRestaurant at 8 o’clock. Then wait in the lobby for him at 8:30am.29 . 请帮我接一下Jack He 的.Could you put me through to Jack He30. 对不起,先生,Jack He 休假下班了 / 不在位置上,我稍后请他复给您;请您留下;I’m sorry, sir. Jack He is on holiday isn’t on duty / isn’t in the office, I will ask him to call you back..do you want to leave a message / speak to someone else.31. 隔壁房间的人太吵了,吵得我不能入睡;I couldn’t fall sleep because o f the noise from the next door.32. 请马上派人来帮忙拿行李;Please send someone to carry the luggage right away.33. 可以借用一下熨斗和熨板吗Can I borrow an iron and ironing board34. 房间空调有点问题.。
【英语口语】酒店前台日常基本英语用语
【英语口语】酒店前台日常基本英语用语欢迎和问候语：1.Good morning/afternoon /evening , sir/madam早上(下午、晚上)好，先生(夫人)。
2.How do you do?您好!(初次见面)3.Glad to meet you!很高兴见到您!4.How are you?您好吗?Fine,Thanks.And you?很好，谢谢。
您好吗?5.Welcome to our hotel/restaurant.欢迎到我们宾馆(餐厅)来。
6.Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
答谢和答应语:1.Thank you (very much).谢谢您(非常感谢)。
2.You are welcome.不用谢。
3.Not at all.不用谢。
4.It’s my pleasure.非常高兴为您服务。
5.Thank you for staying in our hotel.感谢您住在我们酒店。
6.I’m sorry.很抱歉。
7.Excuse me.对不起。
8.I’m sorry,It’s my fault.很抱歉。
那是我的过错。
9.Sorry to have kept you waiting.对不起，让您久等了。
10.Sorry to interrupt you.对不起，打扰您了。
11.I’m sorry about this.对此表示抱歉。
12.That’s all right.没关系。
13.I beg your pardon.对不起，没听明白14.I’m sorry,I don’t understand.Could you repeat that?对不起，没听懂，可以重复一遍吗?15.Just a moment,please.I’ll get the manager.您稍等，我去叫经理。
征询语：1.Can(May)I help you?我能帮您什么吗?2.What can I do for you.我能为您干点什么?3.Is there anything I can do for you?有什么能为您效劳的吗?4.Just a moment,please.请稍等一下。
酒店前台接待英语常用口语知识讲解
酒店前台接待英语常用口语Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please?欢迎光临山西国贸大饭店。
我是...，请问我该怎么称呼你呢？2. Good morning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If you have any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.Have you make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗？\请问你是会员吗？6.What kind of room would you like ?请问您需要什么类型的房间。
7.Sorry ,I don’t quite understand .对不起，我不是很明白。
8.I’m afraid we’ve fully booked for that time .抱歉，我们那个时段已给订满了。
9.It’s the hot /peak/busy season ,you know ?这是酒店业的旺季。
10.Excuse me ,How do spell it ,please ?打扰一下，您能拼写一下您的名字吗？11.We can only keep your table /room till …我们能保留您的房间直到...12.Let me show you to your room ,this way please .让我带您到房间，这边请。
酒店前台英语词汇
酒店前台英语词汇Introduction:英语是一种全球通用的语言，在酒店行业中，对于前台工作人员来说，使用英语进行沟通是非常重要的。
本文将介绍一些在酒店前台工作中常用的英语词汇，帮助前台工作人员更好地与客人沟通和提供服务。
1. Greeting and Check-in:- Welcome: 欢迎- Good morning/afternoon/evening: 早上好/下午好/晚上好- How may I assist you?: 有什么能帮到您的吗？- Can I help you?: 我可以帮您吗？- May I have your name, please?: 请问您贵姓？- Could you fill out this registration form, please?: 您能填写一下这份登记表吗？- Do you have a reservation?: 您有预订吗？- Could you show me your ID/passport?: 您能给我看一下您的身份证/护照吗？- Here is your room key: 这是您的房间钥匙- Enjoy your stay: 祝您入住愉快2. Room types:- Single room: 单人间- Double room: 双人间- Twin room: 双床房- Suite: 套房- Connecting rooms: 连通房间- Smoking/non-smoking room: 吸烟/非吸烟房间- Deluxe room: 豪华房间- Executive room: 行政房间- View room: 观景房3. Facilities and Services:- Wi-Fi password: Wi-Fi密码- Gym: 健身房- Swimming pool: 游泳池- Restaurant: 餐厅- Room service: 房间服务- Laundry service: 洗衣服务- Wake-up call: 叫醒服务- Taxi reservation: 出租车预订- Concierge: 酒店服务台4. Check-out and Payment:- Check-out time: 退房时间- How was your stay?: 感觉如何？- Did you enjoy your stay?: 您住得愉快吗？- May I have your feedback?: 您能给予一些反馈吗？- How would you like to settle the payment?: 您如何结算费用？- Cash: 现金- Credit card: 信用卡- Receipt: 收据- Thank you for choosing our hotel: 感谢您选择我们的酒店5. General Phrases:- Excuse me, where can I find...?: 打扰一下，请问……在哪里？- Could you please repeat that?: 您能请再说一遍吗？- I'm sorry for the inconvenience: 对不起给您带来不便- Is there anything else I can help with?: 还有其他需要我帮忙的吗？- Have a nice day/night!: 祝您白天/晚上愉快！Conclusion:本文介绍了一些在酒店前台工作中常用的英语词汇，包括问候客人、登记入住、客房类型、设施服务、退房结算等。
酒店前厅常用英语口语
★频道为友整理的《酒店前厅常⽤英语⼝语》，供⼤家参考学习。
第⼀部分前厅 Part one FRONT OFFICE Unit one Making a Reservation/Advance Reservation 第⼀章预订 Key Sentences例句 1. Good morning/evening. Reservation. May I help you? 早上好/晚上好，这⾥是...酒店客房预订部，请问需要什么帮忙吗？ 2. What can I do for you? 我能为您帮什么忙吗？ 3. Hold on line, please. Could you please hold on? 请稍等（电话中）请稍等，好吗？ 4. Could you wait a minute, please? 请稍等，好吗？ 5. Are you with a company? 您是公司预订吗？ 6. May I know you departure date? 请问您的离店⽇期是哪天？ 7. How long will you stay with us? 请问您住⼏天？ 8. How many people are there in your party? 您们⼀共⼏个⼈？ 9. That will be four nights. 四个晚上。
10. May I know the arrival date, please? 请问哪天⼊住？ 11. Is it just for tonight? 请问只住今天⼀晚吗？ 12. When do you check in? 请问您什么时候⼊住？ 13. Would you like a single room or a double room? 请问你想订单⼈间还是双⼈间？ 14. What kind of room would you like/prefer? 请问您喜欢什么样的房间？ 15. Would you please tell me your full name, please? 请问您的全名是？ 16. And your address, please? 请问您的地址？ 17. May I know you telephone number, Mr Smith? 史密斯先⽣，请问您的电话号码是？ May I know your company name and how would you like to settle your payment?请问您的公司全称及付款⽅式？ How would you like to guarantee your reservation?请问您的担保⽅式是？ May I take your credit card number or Guarantee letter for the guarantee?请提供您的信⽤卡号码或担保信给我做为担保。
酒店前台日常实用英语口语很全
酒店前台日常实用英语口语很全文档编制序号：[KKIDT-LLE0828-LLETD298-POI08]酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。
正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。
例如：非正式英语正式英语What’s your name May I have your name您贵姓请问您贵姓大名Do you want some tea Could you like some tea您要喝茶吗请问您想喝茶吗Over here, please. Could you come this way please这边请。
请您往这边走好吗* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~I ~只要理解这四种基本的句型，就可以处理大部分业务上的状况。
酒店前台接待日常英语口语(HotelEnglish)
Hotel EnglishMarch2021Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please?欢迎光临山西国贸大饭馆。
我是...，请问我该怎么称号你呢？2. Good morning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好！请问我能为您做点什么？3. My name is ..., is there anything else I can do for you, just let me know.我叫...，若是需要我为您做些什么，请告知我。
you have any problems, please feel free to contact us .若是你有任何需要，请随时联系咱们。
you make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗？\请问你是会员吗？kind of room would you like ?请问您需要什么类型的房间。
,I don’t quite understand .对不起，我不是很明白。
’m afraid we’ve fully booked for that time .抱歉，咱们那个时段已给订满了。
’s the hot /peak/busy season ,you know ?这是酒店业的旺季。
me ,How do spell it ,please ?打搅一下，您能拼写一下您的名字吗？can only keep your table /room till …咱们能保留您的房间直到...me show you to your room ,this way please .让我带您到房间，这边请。
酒店前台英语100句
酒店前台英语100句1. Greeting and Introduction•Welcome to our hotel!•Good morning/afternoon/evening, how can I assist you?•How may I help you?•My name is [name], how can I assist you today?•How was your journey?2. Making a Reservation•I would like to make a reservation, please.•Could you please book a room for me?•I would like to book a room for [number of nights].•Do you have any avlable rooms for [date]?•What is your room rate?3. Inquiring about Room Types•What types of rooms do you have avlable?•Can you tell me about your room options?•Do you have any suites avlable?•What amenities are included in the room?•Can you describe the view from the room?4. Checking In•I have a reservation under the name of [name].•I would like to check in, please.•Here is my reservation confirmation number.•Can I see your identification, please?•How long will you be staying with us?5. Room Reassignment or Upgrade•Is it possible to change my room?•Can I request an upgrade?•Is there an extra charge for an upgrade?•Can I see the avlable options before deciding?6. Handling Complnts•I have encountered an issue with my room.•The [facility/equipment] in my room is not working properly.•There is a problem with the cleanliness of my room.•Can you please assist me in resolving this issue?•I would like to speak with the manager.7. Requesting Services•Can you bring some extra towels to my room?•Is it possible to have my room cleaned?•I need assistance with my luggage.•Can you recommend a good restaurant nearby?•Do you provide room service?8. Checking Out•I would like to check out, please.•Can I have a copy of my bill?•Is there any additional charge on my bill?•Can you arrange a taxi for me to the rport?•Thank you for a pleasant stay.9. General Inquiries•What time is breakfast served?•Is there a gym or fitness center in the hotel?•Do you have a swimming pool?•Is there Wi-Fi avlable?•Can you provide me with a map of the local area?10. Farewell•Thank you for choosing our hotel.•Have a safe journey!•We hope to see you agn soon.•Goodbye and take care.•Thank you for staying with us and have a wonderful day!以上是酒店前台英语常用的100个句子。
酒店前厅接待常用的27句英语口语及会话
酒店前厅接待常用的英语口语及会话1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房间。
2．What's the price difference？两种房间的价格有什么不同？3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then．我想我还是要阳面的吧。
5．How long will you be staying？您打算住多久？6．We'll be leaving Sunday morning．我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates．我们确实有一个单间，在这段时间可以用。
10．What is the rate，please？请问房费多少？11．The current rate is＄50 per night．现行房费是50美元一天。
12．What services come with that？这个价格包括哪些服务项目呢？13．That sounds not bad at all．I'll take it．听起来还不错。
酒店前台英语100句
手册，应有尽有----------------------------------------------------------------------------------------------------------------------------------------------------------酒店前台英语100句欢迎和问候语：1) Good morning(afternoon, evening),sir(madam).早上(下午、晚上) 好，先生(夫人) 。
2) How do you do ? 您好！(初次见面)How do you do ? 您好！Glad to meet you . 很高兴见到您。
3) How are you ? 您好吗？Fine ,thanks. And you ? 好的，谢谢。
您呢？4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。
5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。
6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。
欢迎和问候语：1) Good morning(afternoon, evening),sir(madam).早上(下午、晚上) 好，先生(夫人) 。
2) How do you do ? 您好！(初次见面)How do you do ? 您好！Glad to meet you . 很高兴见到您。
3) How are you ? 您好吗？Fine ,thanks. And you ? 好的，谢谢。
您呢？4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。
酒店英语口语：酒店前台简单接待服务英语
以下是⽆忧考整理的《酒店英语⼝语：酒店前台简单接待服务英语》，希望⼤家喜欢！简单接待 & 服务英语⼀ Cheek in1、 GreetingGood morning/ Afternoon /Evening ,sir /madam.Welcome to our hotel.2、Do you have a reservation? /Have you booked the room? 您预订过吗？Please show me your passport , and fill in these forms. 请出⽰⼀下您的护照，并将这些单⼦填写⼀下。
How many days do you want to stay? 您想住⼏天？How do you wish to settle your account, in cash or by credit card?您想⽤什么⽅式结帐，现⾦还是信⽤卡？(1.please give me XXX yuan as deposit,you room charge is XXX,the other we will refund you when you check out. 请付XXX 的预付⾦，您的房费是XXX，剩下的钱将在您结帐时退还给您。
2.could you show me your credit card? I will make a deposit of XXX yuan which will be frozen through bank, when you check out, you should show me your credit card again, we will deduct charge for room by your real consumption and off-line出⽰⼀下您你信⽤卡好吗？我刷您XXX的预授权，结帐时您需要再出⽰⼀下您的信⽤卡，我们将根据您的实际消费扣除您的费⽤，然后做离线交易。
酒店前台接待日常英语口语
酒店前台接待日常英语口语酒店前台接待日常英语口语有哪些你知道吗?你对酒店前台接待日常英语口语了解吗?下面是yjbys 小编为大家带来的酒店前台接待日常英语口语的知识，欢迎阅读。
Part 1 Greetings 问候1.Welcome to XXXX Hotel. Im..., what should I call you, please?欢迎光临XXX 酒店。
我是...，请问我该怎么称呼你呢?2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好!请问我能为您做点什么?3. Myname is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。
4.If youhave any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。
5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗?\请问你是会员吗?6.Whatkind of room would you like ?请问您需要什么类型的房间。
7.Sorry,I dont quite understand .对不起，我不是很明白。
8.Imafraid weve fully booked for that time .抱歉，我们那个时段已给订满了。
9.Itsthe hot /peak/busy season ,you know ?。
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酒店前台常用英语口语
Wele to the XX Hotel.
欢迎光临XX酒店。
May I help you with your bags/luggage, sir? 我来帮您提包吧，先生?
How many pieces of luggage do you have?
您有多少件行李?
I’ll show you to the Front Desk/ Lobby.
我来带您去前台/大堂。
This way, please.
这边请。
There are too many people here, could you wait in line for registration, please?
人挺多的，您请排队等候登记，行吗?
Please enjoy your stay/Have a nice stay with us.
祝您愉快。
Can I help you?
有什么可以帮到你吗?
How may I assist you?
有什么可以帮到你吗?
What kind of room would you like, sir?
先生，您要什么样的房间?
Please wait a moment. I have to check if there is a room available.
请稍等，我查一下有没有空房。
Enjoy your stay with us.
希望您在我们这里入住愉快。
May I know your name and your room number, please?
我可以知道您的名字和房间号码吗?
Excuse me, sir, could you spell your name?
请问您的名字如何拼写?
Here’s your room key.
这是你的房间钥匙。
I’m sorry to keep you waiting, sir.
先生，对不起，让您久等了。
What can I do for you?
我能为您做点什么吗?
Please wait your turn.
请排队等候。
May I know your name, please?
请问贵姓大名。
I’m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy.
对不起，先生。
我们已经客满，没有空房间。
Don’t mention it. My pleasure.
请不要客气，我乐意效劳。
Have a good rest, sir.
先生，请好好休息。
Good morning, sir. Can I be of service toyou?
早安，先生。
我可否为你效劳?
A moment, please. I will be with you assoon as possible. 请稍等片刻。
我将尽快帮你办。
Can I have your name and room number,please?
请告诉我您的名字及房间号码?
Here is your bill, sir.
先生，这是您的帐单。
Please wait a moment while I calculate your bill.
请稍等片刻，我立刻就把您的帐单结算出来。
We aept the following credit cards,madam.
小姐，我们接受以下几种 ___。
Please sign here, sir.
先生，请在这签上你的名字。
We hope you will e stay with us again.
希望你再光临我们酒店。
Would you please exchange us dollars for RMB. please? 麻烦你替我将美元兑成人民币好吗?
The rates of exchange are on the board,sir.
先生，请参考告示牌的外币兑换价。
Please could I see your passport or other identification? 请出示你的护照或其它 ___明文件。
Be sure to keep it.
请好好保存。
Please check it.
请点一下。
Have you a reservation?
您预定过了吗?
The bellman will show you the way to the Ballroom.
行李员将领您去宴会厅
Would you please plete this registration form?
请填写这张登记表。
Could you sign your name.please?
请签上您的姓名。
May I see your passport please?
请出示您的护照。
May I know your name and room mumber?
请告诉我您的名字与房间号码。
May I have your passport or ID Card please?
请出示您的护照或 ___。
How would you like to make payment,By credit Card or By Cash?
请问您想用现金付款还是用 ___付款?
Would you please pay 2000 as deposit?
请您付2000元押金。
We will return the balance to you when you checkout. 我们将在您退房时将余额退还您。
Here is your room key。
这是您的`房间钥匙。
Your room number is 1206 on the 12th floor.
您的房间在12楼的1206房。
Here is your key card
这是您的房卡。
I’ll get the bellman to take your luggage up.
我会叫行李生帮您把行李送到房间。
The bellman here will take your luggage and show you the way.
这里的行李生会为您提行李，并为您带路。
We’ll extend the reservation for you .
我们可以为您延长预订。
Are you checking out today?
您今天退房吗?
Would you like to check out now?
您今天要退房吗?
Please pay at the cashier’s desk over there
请到那边帐台付款。
If there’s anything you need, just call the reception.
如果您需要什么，就打电话给服务台。
Because of the bad weather, the swimming pool won’t be open today.
因为天气不好，今天游泳池不开放。
The phone number of our hotel is 59228888.
我们酒店的电话号码是59228888.
Please dial 6 before you dial the number.
拔号码前请先拔6.
I’ll show you to room 1206.
我带您去1206房。
Let me take your luggage, are these all yours?
我来替您提行李，这都是您的吗?
Just a moment, please. I will bring a luggage cart. 请稍等，我去推辆行李车来。
Are these your luggage?
这些是您的行李，对吗?
Is there anything valuable or breakable in your
bag/briefcase/suitcase?
您的包/手提箱/皮箱里有什么贵重或易碎物品吗?
Could you take care this bag by yourself, sir? I’m afraid the contents might break.
您能提着这个包吗，先生?我怕里面的东西会摔破。
模板,内容仅供参考。