酒店英语(2)教案13、14
酒店英语教案
四川文化传媒职业学院教师教案（2014 ~2015 学年第一学期）课程名称酒店英语授课班级 13酒店管理教研室英语教研室主讲教师职称助教教案书写要求1、教案书写（设计）必须以教务处统一格式进行。
教案可含有必要的图、表、版书设计等。
2、书写方式：以下两种方式任选一种。
（1）手写：任课教师在各系（部）领取纸质教案纸书写或在学院网站上自行下载书写（2）电子文稿：电子模板发在学院网站上，由任课教师下载填写。
字体一律使用“五号”字，用A4纸打印。
3、教案封面和扉页一学期只需填写一次，首页和内页和主要按授课课时填写，可以一个教学内容（单元）或一次课（1-2学时）填写一份，重复班授课可不另书写教案；内页视内容可添页；课程结束后，装订成册。
4、针对不同的专业及不同层次的学生，教案要有所区别。
5．承担实验、实习、课程设计、毕业设计等实践教学任务的教师，都应根据实际教学情况和教学内容，参考所提供的教案格式编写教案.6、每年的秋季学期和下一年的春季学期为一学年，秋季为第一学期，春季为第二学期。
7、提倡写出有自己风格、特点的教案。
四川文化传媒职业学院教案四川文化传媒职业学院教案第 11 周，第 1-2 次课（首四川文化传媒职业学院教案（内四川文化传媒职业学院教案第 12 周，第 1-2 次课（首四川文化传媒职业学院教案（内页四川文化传媒职业学院教案第 13 周，第 1-2 次课（首四川文化传媒职业学院教案（内页教学过程1.invite several students to role-play showing the way for the guest.The teacher will draw a picture , and ask the students to show the wayK ey words: turn left , turn right , on your left, on your right, opposite to…，next to , in front of , go along, go down, go straight.2.how to order dishes.点菜就餐的典型次序是：找一张桌子坐下——看菜单－—点菜——就餐－—付钱－—离开。
酒店英语口语教案(优秀范文)
酒店英语口语教案(优秀范文)教案名称：酒店英语口语教案一、教学内容本节课的教学内容选自人教版《酒店英语口语》教材，主要涉及酒店服务行业的日常交流用语。
通过学习本节课，学生将掌握酒店英语口语的基本表达方式，包括问候、介绍、接待、引领、指路、询问、回答等问题。
二、教学目标1. 让学生掌握酒店服务行业的日常英语口语表达；2. 提高学生的英语听力、口语交际能力；3. 增强学生对酒店服务行业的认识，提高学生的职业素养。
三、教学难点与重点重点：酒店服务行业常用英语口语表达的掌握；难点：在实际情景中运用所学知识进行流畅的英语口语交际。
四、教具与学具准备教具：多媒体教学设备、录音机、教材；学具：笔记本、课本、录音带。
五、教学过程1. 情景引入：教师通过播放一段酒店服务场景的视频，引导学生关注酒店英语口语的使用场景。
2. 新课内容展示：教师带领学生学习教材中的新知识点，包括问候、介绍、接待、引领、指路、询问、回答等表达方式。
3. 实例讲解：教师通过角色扮演，示范酒店服务场景中的英语口语表达，让学生跟随教师一起练习。
4. 随堂练习：学生分组进行角色扮演，模拟酒店服务场景，练习所学英语口语表达。
5. 听力训练：教师播放酒店英语口语听力材料，学生进行听力练习，回答相关问题。
6. 口语交际比赛：学生分组进行口语交际比赛，看哪组能够在酒店服务场景中运用所学知识进行流畅的英语口语交际。
六、板书设计板书内容：酒店英语口语表达1. 问候：Good morning/afternoon/evening, sir/madam.2. 介绍：May I introduce myself? My name is4. 引领：Please follow me, sir/madam.5. 指路：Excuse me, where is the?6. 询问：May I ask if you have a reservation?7. 回答：Yes, we do./No, we don't.七、作业设计1. 作业题目：请用英语写一段关于酒店服务场景的对话。
酒店英语教学设计 (2)
酒店英语教学设计1. 引言酒店行业是全球性的服务业，为了保证顾客满意度，酒店员工需要掌握一定的英语沟通能力。
本教学设计将针对酒店英语的教学进行设计，以帮助酒店员工提高英语沟通能力。
2. 教学目标本课程的教学目标是让学员能够在酒店工作场景中自信地进行英语沟通，具体目标包括：•掌握在酒店前台与客户沟通的基本表达方式•理解并能使用常见的酒店英语词汇和短语•能够成功地解决酒店工作中的常见英语沟通问题3. 教学内容3.1 酒店英语基础知识•酒店英语的概述•日常生活中常用的酒店英语•酒店工作中常见的英语短语和词汇3.2 酒店前台与客户沟通技巧•了解酒店前台工作职责•学习如何正确地向客户问候•学习如何引导客户进行入住登记等操作•学习如何处理客户的常见问题和投诉3.3 情景模拟练习•酒店前台接待客户情景练习•解决客户问题和投诉情景练习•酒店客房服务情景练习4. 教学方法4.1 案例教学运用真实的案例，让学员了解英语在酒店工作中的重要性，并能够在实际情况中学习应用。
4.2 角色扮演通过角色扮演训练，让学员模拟酒店前台与客户的实际对话情境，以锻炼学员的英语口语和应变能力。
4.3 多媒体教学通过多媒体教学，展示酒店英语的常见场景和应用，同时便于学员理解相关知识。
5. 教学评价考核5.1 口语表现能力学员在课程中将进行多次口语练习和表现，教师根据学员在实践中展示出的语言表达能力进行评价。
5.2 学业表现学员的教学笔记、练习题目以及考试成绩将全面考核，以评估学员在学业方面的表现。
6. 教学资源6.1 教材•英语实用由浅入深（酒店英语版）•酒店英语应用课程•酒店业英语沟通技巧精讲教程6.2 设备•电脑、投影仪•录音笔、话筒•视频教学软件7. 结束语本教学设计具体针对酒店英语教学，提供了一套完整的教学方案，以提高酒店员工的英语沟通能力为目标，相信经过学员刻苦学习和实践后，能顺利完成相关培训，并在工作中有所实际收益。
酒店英语(2)教案13、14
第一课时： 复习旧课 三个对话情景模拟
第二课时：
教 学 基 本 内 容 及 设 计
课后习题讲解 J: Good afternoon, sir and madam. What would you like for your dinner? S: What’s today’s specialty? J: We have onion soup, beef steak, and fried chicken. S: I’d like fried chicken, and a vegetable salad, an apple pie and a cup of coffee. J: Yes, sir, fried chicken, and a vegetable salad, an apple pie and a cup of coffee. How about you, madam? M: I’d like to have onion soup, beef steak and fruit salad. J: How would you like your steak, madam? M: Medium. J: Certainly, madam. What would you like for desert, madam? M: I’d prefer some ice cream, and I need a fruit salad, and a cup of coffee. J: Thank you, madam. Onion soup, beef steak, fruit salad, ice cream and a cup of coffee. What would you like to drink, please? S: Please give us a bottle of Great Wall red wine. J: Very well, thank you, sir and madam.
酒店英语教案
I. Requirements of English learning. 1.Join in the class .参与课堂 Make sure your eyes、ears、mouths、hands and your hearts here. 2. Be active.积极地学习 Instruction Be active learners, especially express your ideas actively in class. II. The way of English examination 过程性评价+综合性评价 （平时成绩×40%+期末成绩 × 60%) 平时成绩：考勤、课堂表现、作业 期末成绩：卷面成绩
3
Summary
Key words and phrases ae, English name family grandpa, grandma, father ,mother, brother ,sister, address be born, come from, be from hobby sport, music, dance, watching TV, computer games, reading books.
Speaking practice
I. Ask students to make their self-introductions. . II. Show the contents of self-introductions.
教 学 环 节 设 计
Discussing
I. Why do we have to learn English? II. What kind of English to learn? III. How to learn English well?
酒店英语教案
酒店英语教案掌握酒店英语的基本词汇和表达方式，包括前台接待、客房服务、餐饮服务、商务中心等主要部门的常用英语表达。
理解和掌握酒店服务流程和规范，能够在不同场景下运用恰当的英语进行沟通。
培养学生的跨文化交际能力，使其能够适应不同文化背景的客户需求。
培养学生的团队协作能力和解决问题的能力，使其能够在紧急情况下迅速做出决策。
介绍本课程的目标、内容、教学方式和评估方法，使学生对本课程有一个初步的了解。
介绍前台接待的基本流程和规范，包括入住登记、房间分配、收银等环节。
通过案例分析、角色扮演等方式，使学生掌握前台接待英语的基本词汇和表达方式。
介绍客房服务的基本流程和规范，包括房间清洁、床铺整理、物品摆放等环节。
通过视频演示、小组讨论等方式，使学生掌握客房服务英语的基本词汇和表达方式。
介绍餐饮服务的基本流程和规范，包括点菜、上菜、结账等环节。
通过模拟场景、角色扮演等方式，使学生掌握餐饮服务英语的基本词汇和表达方式。
介绍商务中心的基本服务项目和规范，包括复印、传真、邮件收发等环节。
通过演示、小组讨论等方式，使学生掌握商务中心英语的基本词汇和表达方式。
通过案例分析、小组讨论等方式，培养学生的跨文化交际能力，使其能够适应不同文化背景的客户需求。
通过小组讨论、角色扮演等方式，培养学生的团队协作能力和解决问题的能力，使其能够在紧急情况下迅速做出决策。
案例分析法：通过分析真实的酒店服务案例，使学生了解酒店服务的流程和规范，同时培养学生的问题解决能力。
角色扮演法：通过角色扮演的方式，使学生亲身体验酒店服务的实际操作过程，提高其英语运用能力和服务技能。
模拟场景法：通过模拟真实的酒店场景，使学生能够更好地理解和掌握酒店服务的流程和规范，同时提高其英语口语表达能力。
小组讨论法：通过小组讨论的方式，鼓励学生互相交流和学习，培养其团队协作能力和跨文化交际能力。
教学评估：通过课堂表现、小组讨论、角色扮演等方式进行评估，以客观地反映学生的学习情况和学习成果。
酒店英语教学计划及教案
教师工作本教务处制课程分析与实施计划教案课题：Chapter 1 Reservation 课型：Lecture周次：6 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in making room reservations.教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Introduction about the course (10m)1. The purpose of setting the courseWhy do we set this course for you in this semester?2. About the contents3. About the assessment4. Qualification of attending the final examStep two Lead-in (5m)Question and discussionStep three Set learning objectives (5m)Step four sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep five new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class课题：Unit 1 Room reservation 课型：Lecture 周次：6课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)课题：Unit 1 Room reservation 课型：Lecture 周次：7 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about room reservation2. Make situational dialogues fluently教学重难点分析：1. confirmation2. making dialogues教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Step five Key points in the unit (5m)课题：Unit 1 Room reservation课型：Practice 周次：7 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified reservationist教学重难点分析：1. Key information in reservation2. Confirmation教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)课题：Unit 2 Reception 课型：Lecture 周次：8 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in Reception教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class课题：Unit 2 Reception 课型：Lecture 周次：8课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)课题：Unit 2 Reception 课型：Lecture 周次：9 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about reception2. Make situational dialogues fluently教学重难点分析：1. registering2. notice教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)课题：Unit 2 Reception 课型：Practice 周次：9课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified receptionist教学重难点分析：1. Key information in reception2. three types guests教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)课题：Unit 3 Bell service 课型：Lecture 周次：10 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in bell service教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class课题：Unit 3 Bell service 课型：Lecture 周次：10课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)课题：Unit 3 Bell service 课型：Lecture 周次：11 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about bell service2. Make situational dialogues fluently教学重难点分析：1. introduction of the room facilities2. making dialogues教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)课题：Unit 3 Bell service课型：Practice 周次：11 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified bellman教学重难点分析：1. Key information in reservation2. Confirmation教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)课题：Unit 4 Telephone operator 课型：Lecture 周次：12 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in operating telephones 教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep five new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class课题：Unit 4 Telephone operator 课型：Lecture 周次：12课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. morning call教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)课题：Unit 4 Telephone operator 课型：Lecture 周次：13 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about telephone operator2. Make situational dialogues fluently教学重难点分析：1. different kinds of calls2. telephone fees教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)课题：Unit 4 Telephone operator课型：Practice 周次：13课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified operator教学重难点分析：1. Key information in telephone operator2. morning call教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)课题：Unit 5 Complaints 课型：Lecture 周次：14 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases about handling complaints教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class课题：Unit 5 Complaints 课型：Lecture 周次：14课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. making apologies2. explaining regulations教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)课题：Unit 5 Complaints 课型：Lecture 周次：15 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about handling complaints2. Make situational dialogues fluently教学重难点分析：apologies2. comfort guests教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)课题：Unit 5 Complaints 课型：Practice 周次：15 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Deal with complaints successfully教学重难点分析：1. working procedure2. dealing principles教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)课题：Unit 6 Paying the bill and checking out 课型：Lecture 周次：16 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in checking out教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class课题：Unit 6 Paying the bill and checking out 课型：Lecture 周次：16课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. explaining fees教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)课题：Unit 6 Paying the bill and checking out 课型：Lecture 周次：17 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about payment2. Make situational dialogues fluently教学重难点分析：1. different ways of payment2. handling fees教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)课题：Unit 6 Paying the bill and checking out课型：Practice 周次：17 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently教学重难点分析：1. Key information in checking out2. check with the guests about the bill教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)。
10旅游英语酒店教案(2)
新疆农业职业技术学院酒店服务英语教案NO：1 课程名称酒店服务英语授课时数 2 周次班级时间年月日节次教学内容Front office DepartmentUnit 1Brief introduction of front office serviceand Room Reservation教学方式Teaching,discussion，task-based androle playContents：1.The brief introduction of front office service.1. The service procedures and service skill points about making room reservation.2. Useful hotel vocabularies and useful sentences.3. Two tasks of service practice: making the FIT and changing the room reservation. Aims：1. To master the service procedures and service skill points about making room reservation.2. To identify the useful words and apply the useful sentences.3. To have the ability to offer making room reservation, changing the room and cancelingthe room service with English.4. To get familiar with the post of front office, establish students’ service consciousness andworking responsibilities.Teaching Process Teaching strategiesLeading in (10mins)1. Greet the new students and tell the students therequirements of this course.2. “The guests are not always right, but they are alwaysguests”, how do you understand this sentence?3. Do you know what services does front office departmentoffer?Activity One:Service Procedures and Skill Points (20mins)1. Have you ever stayed in the hotel before? How did youreserve the room and what did the reservationist ask you?2.What details did the reservationist ask you about reservationinformation? e.g., name, address... .3. If you are the reservationist, how will you serve the guest,and how will you ask the guests about the detail Communicating with students.Group discussionAsk and answer questions Inspiration, ask and answer questions. Summarize the service procedures According to Ss’ experience by asking and answering questions.information? e.g., the name, telephone number... .1.Service ProceduresGreet the guest→Ask the guest about reservation information(Date of Arrival and Departure, room types, name, address, telephone number, payment, any special request)→Check the room availability→Confirm the reservation/Refuse the reservation2. Skill Points∙Pay more attention to use polite language.∙How to ask the guest about the time of his arrival anddeparture.∙How to ask the guest about his name and telephone number,and so on.Activity Two:Useful Vocabularies and Sentences (15mins)1. How many words have you known about the Front OfficeDepartment, and what are they?2. If you are a reservationist in the hotel, I’m a guest, how willyou ask these questions in English?下午好，上海希尔顿酒店前台，有什么能帮助您的吗？您是以何种方式和谁的姓名预定的？请您稍等，我来查一下这几天我们酒店是否有空房？... .1. vocabularies:Reservation, Cashier’s Counter, Information, Front OfficeManager, Reception, Front Office Supervisor and so on.2. sentences:∙Good afternoon, Hilton Shanghai, Room Reservation. May Ihelp you?∙How and in whose name has the reservation been made?∙Please wait a moment. I’ll check our rooms available forthese days. Thank you for waiting, sir. What type of roomwould you like? And so on.Activity Three:Task Setting and Practice (30mins)1. Give the Ss a few minutes to analyze and understand thetasks given by teacher, then underline the importantinformation in the tasks.2. Practice the two sample dialogues in 30mins.3. Present their dialogues before their classmates.Task One: Making the FIT→ The definition of FIT.George Brown wants to book a double room with Hilton Stressing the skill points while summarizing the service procedures. Situational method and brainstorming, most of this part can be done combined with activity one.ExplanationTask-based and role-play practice.Ss analyze the task firstly and try to underline the key information, then practice the two models ofShanghai, the room rate per night is 177 dollars,The time:from 20th to 22nd, that’s three days in all, The telephonenumber of George Brown is 0044-0246-720598, Li Conghandles the reservation.Task Two: Changing the reservationMr. Sam reserved 20 standard rooms with China WorldHotel for silk trade negotiation for April 7th,8th and 9th,Now he is calling from New York to change the date of thereservation, because the silk trade negotiation has beenpostponed until 4th to 6th of May, The hotel has just 20standard rooms available during the time, Mr. Sam books20 standard rooms and a business suite altogether from4th to 6th of May.service in pairs.Evaluation(15mins)1.Inviting two or more pairs to act their dialogue, and then the other students and I give theshort comment.2. I give the marks for the students according to their performance.Feedback (10mins)1. Summarize the main content they have learned in this class.2. Give students 10mins to ask questions they still don’t understand, I explain theirdifficulties again.Teacher’s Reference《English Practice for Hotel Service》,《Hotel Practical English》and《Front Office Management》Homework1. Recite and understand the working procedures and new words.2. Making a new dialogue according to the given task about canceling the reservation.3. Surfing on the internet to hunt the knowledge about making room reservation.课后分析:教研室主任审核签名累计学时2新疆农业职业技术学院酒店服务英语教案NO：2 课程名称酒店服务英语授课时数 2 周次班级时间年月日节次教学内容Unit 2 Extending the Stay and Changing the Room 教学方式task settingand role playContents：1. The service procedures and service skill points of extending the stay and changing theroom.2. Useful hotel vocabularies and useful sentences.3. Two tasks of service practice: extending the stay and changing the room.Aims：1. To master the service procedures and service skill points about extending the stay andchanging the room.2. To identify the useful words and apply the useful sentences.3. To have the ability to offer extending the stay and changing the room service withEnglish.4. To get familiar with the post of front office, establish students’ ser vice consciousnessand working responsibilities.Teaching Process Teaching strategiesRevision (5 mins)1.Ask one student to tell us the service procedures ofchecking in.2. Invite one student to tell the difference walk-in guest andthe guest with reservation.Leading in (5 mins)Sometimes the guest may want to change the room theyhave reserved, or they will ask for extend extra beds, if youare the receptionist, how will you deal with it?Activity One:Service Procedures and Skill Points (20mins)1. When you stayed in a hotel, did you ask for extendingextra beds or changing the room?2. If you are the receptionist, when the guest ask forextending extra beds, what questions will you ask?3. If you are the receptionist, how will you serve the guest inorders?1.Service ProceduresExtending the Stay:Greet the guest →Get the information from the guest(the Ask and answer interaction Communicating with students.Group discussionAsk and answer questions Inspiration, ask and answer questions.Summarize the service procedures According to Ss’ experience by asking and answering questions.room number, the type and number of rooms, the time of extending stay)→Search for the room available needed in the computer→ Confirm the extending stay→ Ask the guest how to make the payment→ Form the record of extending the stay→ Extend best wishesChanging the Room:Greet the guest →Ask the guest for his room number →Search for the room available needed in the computer →Form the record of changing the room→ Ask the guest to fill in the room changing form→ Extend best wishes 2. Skill Points∙When you handle the extending stay what you shouldpay attention to .∙When you handle changing the room, if the rate of thenew room is different, you should explain it to the guestclearly.Activity Two:Useful Vocabularies and Sentences (15mins)1. How many words have you known about the kinds ofroom, and what are they?2. If you are a reservationist in the hotel, I’m a guest, howwill you express these questions in Englsih? (I guide andcorrect the Ss’ mistakes)e.g, 早上好，前台。
酒店英语教案
Unit 1 Reservation教学目标Mind Map 了解办理预订时需要获得的客人信息Background Information 拓展词汇Doing in the Scene1. 熟悉办理预订的流程2. 熟悉更改预订的流程3. 了解预订确认信的写作格式及内容4. 熟悉取消预订的流程5. 掌握预订服务的常用语句Practical Reading 了解预订登记表的内容教学步骤：Mind Map● 介绍预订部的工作职责；● 介绍预订部工作岗位的中英文名称；● 引导学生进行头脑风暴并完成练习Background Information● 引导学生讨论：（1）常见的床型；（2）常见的客房类型；（3）客房名称的命名规律；● 引导学生熟悉本部分的词汇；● 引导学生完成课本练习。
附1：常见的床型twin/single bed 单人床king bed 特大号双人床full/double bed 双人床crib 婴儿床queen bed 大号双人床rollaway bed 折叠床附2：常见的客房类型single room 单人房twin-bed room 双床房superior room 高级房deluxe room 豪华房premier/premium room尊贵房sea-view room 海景房garden-view room 园景房suite 套房deluxe suite 豪华套房executive suite 行政套房family suite 家庭套房duplex suite 复式套房penthouse suite 顶层套房presidential suite 总统套Doing in the Scene● 引导学生思考：（1）办理预订时如何询问客人的预订要求？（2）如何询问客人的联系信息？（3）完成预订前有哪些信息要与客人确认？● 引导学生思考预订服务的流程；● 引导学生听音频完成练习Scene 1 Making a reservationScene 2 Changing a reservationScene 3 Canceling a reservationPractical Reading● 介绍酒店预订登记表的基本内容；● 介绍预订部常见信函的写作格式及内容：（1）预订确认信；（2）修改预订确认信；（3）取消预订确认信；● 引导学生熟悉本部分的生词与词组；● 引导学生思考商务信函开头和结尾的常用语；● 引导学生完成练习Unit 2 Checking In and Out 教学目标Mind Map 了解前台接待员的工作职责Background Information 拓展词汇Doing in the Scene1. 熟悉办理入住登记的流程2. 了解前台增销的艺术3. 熟悉延宿与换房的流程4. 熟悉结账退房的流程5. 掌握前台接待服务的常用语句Practical Reading 了解酒店账单的内容教学步骤：Mind Map● 介绍前台接待员的工作职责；● 介绍前台工作岗位的中英文名称；● 引导学生进行头脑风暴并完成练习。
酒店英语（教案）
酒店英语（教案）---------------------------------------------------------------最新资料推荐------------------------------------------------------ 酒店英语(教案)《酒店英语口语》课程单元教学设计（教案）一、教案头本次课标题Basic Knowledge授课教师授课班级上课时间2 学时上课地点能力（技能）目标知识目标1、know what is a hotel教学目标1．Know some general expressions for hotel services2 、 know some body language and Grooming for hotel clerk快速阅读：The hotel industry能力训练任务及案例教学重点1．掌握一些重点词汇2．掌握一些常用的表达方法教学准备课堂讲授、课堂讨论、案例分析；启发式教学方法：课堂提问、引导学生思考；师生互动。
11/ 12二、教学设计步骤教学内容简述本单元教学内容： 1． The hotel industry 告知（教学内容、目的）2．Body 教学方法教学手段学生活动时间分配（分钟）language and Grooming for hotel clerk讲授，课堂讨论用多媒体教学听课，讨论，练习3 课时3 、General expressions for hotel services 案例导入：The hotel industry引入（项目）讨论用多媒体教学讨论0.5 课时任务 1： The hotel industry 任务 2：1、What is a hotel 2 、 What is the first and foremost task of a hotel？启发用多媒体教学讨论1.5 课时1 、how to project a good Body image as a hotel clerk？language Eye、smile、skin、body、hand、and makeup、hair、teeth、shoes、Grooming for hotel uniform clerk 任务 3： General expressions for hotel services 创新或拓展本章描述了酒店产业及酒店服务人员的仪态，以及酒店服务的一些常用语言，为以后的学习内容奠定了基础。
《酒店英语》课程教学大纲
《酒店英语》教学大纲课程名称：酒店英语课程类型：职业基础课总学时：60 讲课学时：58适用对象：旅游管理、酒店管理专业一、课程的性质与任务课程性质《酒店英语》是高等职业技术学院旅游管理和酒店管理专业的一门专业基础课，是旅游管理、酒店管理学科体系的重要组成部分.课程任务本课程适应我国旅游业尤其是酒店业持续发展的需要,旨在提高学生英语交际能力,从而培养业务精通、英语熟练、全面发展的酒店初、中级管理人才。
《酒店英语》是在学生学习了酒店管理专业相关专业基础课程和公共英语基础课的基础上开设的，在学生已经具有了较好的英语基础上，加强专业英语的学习，从而全面提高了学生的专业英语听说读写技能和酒店管理英语表达,为学生进行毕业实习作最后的提高和准备。
前导课程后续课程二、教学基本要求学习该课程应具有大学一年级英语水平，就已掌握基本的语音、语法和词汇知识，已在听、说、读、写等方面受过基本训练。
通过学习学生应达到如下要求:1、了解当前国际酒店业的前沿动态、发展趋势以及常用英语词汇；2、理解旅游行业中各要素的相互关系，能用英语进行基本的讲解、辩论；3、掌握具体服务部门中的常用英语表达和惯用语，能较流畅地与用英语交谈、沟通。
三、课程内容Unit 1 Room Reservation 客房预定(4学时）教学内容1、How to receive room reservations 怎样接待客房预订2、How to confirm room reservations 怎样确定客房预订3、How to make a phone call for room reservations 怎样电话客房预订教学要求掌握接待客房预订、确定客房预订和电话客房预订的基本用语。
教学重点Useful Drills教学难点四种疑问基本句型Unit 2 Reception 接待（4学时）教学内容1、How to receive guests at the airport. 如何在机场迎接客人2、How to offer special bell service for guests。
酒店英语 教案
酒店英语教案教案标题：酒店英语教学目标：1. 学习和掌握与酒店相关的英语词汇和表达方式。
2. 提高学生的听、说、读、写能力，使其能够在酒店工作环境中进行基本的沟通和交流。
3. 培养学生的团队合作和服务意识，以及解决问题的能力。
教学内容：1. 酒店英语词汇：房间类型、酒店设施、服务项目等。
2. 酒店英语口语表达：接待客人、提供服务、处理投诉等。
3. 酒店英语书面表达：填写登记表、撰写邮件、回复客户等。
教学步骤：引入：1. 利用图片或视频展示不同类型的酒店，引发学生对酒店英语的兴趣。
2. 通过问题引导学生思考在酒店工作需要用到的英语表达。
主体：1. 酒店英语词汇学习：a. 分发词汇表，让学生阅读并标记不熟悉的词汇。
b. 利用图片或实物展示，教授相关词汇的发音和意义。
c. 进行词汇练习，如词义匹配、填空等。
2. 酒店英语口语表达：a. 角色扮演：学生分成小组，模拟酒店接待员和客人的对话情景，练习常用表达方式。
b. 情景对话练习：提供不同情景的对话练习，如客人入住、点餐、预订等，让学生在实际情境中练习口语表达。
3. 酒店英语书面表达：a. 给学生提供酒店相关的书面表达范例，让他们分析并总结常用的句型和表达方式。
b. 分发练习题，要求学生根据给定情景，完成书面表达练习。
总结：1. 回顾本节课所学的酒店英语词汇和表达方式。
2. 强调学生在实际情境中灵活运用所学知识的重要性。
3. 鼓励学生积极参与酒店英语学习，并提供相关学习资源和推荐书籍。
扩展活动：1. 邀请一位酒店从业人员来校分享工作经验和英语学习心得。
2. 安排学生到当地酒店进行实地考察，实践所学的酒店英语表达能力。
评估方式：1. 口语评估：观察学生在角色扮演和情景对话中的表现，评估其口语表达能力。
2. 书面评估：收集学生完成的书面表达练习，评估其语法、词汇和表达准确性。
教学资源：1. 酒店英语词汇表2. 图片或视频展示酒店场景3. 酒店英语书面表达范例4. 练习题和评估表格备注：1. 教案中的教学步骤和活动可以根据实际教学情况进行适当调整和修改。
酒店英语教案
1、电话预定
2、服务人员在预定过程中的引领作用
教学准备
课堂讲授、课堂讨论、案例分析；
多媒体教学：有文字、图片、音像、调查研究；
启发式教学方法：课堂提问、引导学生思考；师生互动。
一、教案头
二、教学设计
步骤
教学内容
教学方法
教学手段
学生活动
时间分配（分钟）
告知（教学内容、目的）
简述本单元教学内容：
P16 Role—play
《酒店英语口语》课程单元教学设计（教案）
本次课标题
Reception
授课教师
授课班级
上课时间
上课地点
教学目标
能力（技能）目标
知识目标
1、Check in guests with reservations
2、Fill in the registration form
1、knowreception desk
能力训练任务及案例
Situational Dialogue?:Alice Liu is a secretary in Tokyo. She calls Hilton Hotel inTianjinto reserve a suite for her boss from March 22 to 24. The reservation answers the phone call and accepts the booking.
启发
用多媒体教学
讨论
0.5课时
任务3：
General expressions for hotel services
1、Greeting
2、Offering help
3、Answering calls
酒店英语教案
酒店英语教案教案标题：酒店英语教案教案目标：1. 学习和掌握酒店业务常用的英语词汇和表达方式。
2. 培养学生在酒店工作场景中进行英语沟通的能力。
3. 提升学生的听、说、读、写能力，以应对酒店英语交流任务。
教学重点：1. 酒店英语中常用的礼貌用语和问候语。
2. 酒店工作场景的英语词汇和表达方式。
3. 学会处理酒店客人的常见问题和投诉。
教学难点：1. 在真实的酒店工作场景中进行英语沟通。
2. 学会处理酒店客人的复杂问题和投诉。
教学准备：1. PPT 等多媒体教学工具。
2. 与酒店相关的图片、视频，以及真实的对话录音。
3. 各类酒店服务流程的案例分析。
教学过程：Step 1: 引入（5分钟）- 通过展示一家酒店的图片或视频，引发学生对酒店英语的兴趣。
- 引导学生讨论酒店的不同部门和员工职责。
Step 2: 酒店英语基础知识（15分钟）- 分享并讲解酒店业务常用的英语词汇和表达方式，包括前台、客房、餐厅等。
- 以PPT或多媒体方式呈现相关词汇，并进行发音练习和模仿。
Step 3: 酒店英语场景对话（20分钟）- 在讲解不同场景对话之前，向学生展示几种常见的对话情境，如办理入住、点餐、解决问题等。
- 分角色进行对话练习，帮助学生熟悉场景中常用的英语表达方式。
老师可以扮演顾客，学生扮演酒店员工。
- 强调礼貌用语和问候语在酒店英语中的重要性。
Step 4: 酒店客人问题和投诉处理（20分钟）- 分组进行案例分析，教师提供一些真实的酒店客人问题和投诉情景。
- 让学生依照教师提供的策略进行角色扮演，学习如何应对不同类型的问题和投诉。
教师可提供反馈和指导。
- 强调有效沟通和解决问题的重要性。
Step 5: 练习与实践（15分钟）- 学生分组，互相进行角色扮演，模拟酒店情境对话。
- 引导学生运用所学知识和技巧，进行实践练习。
- 教师对学生的发音、用词和场景还原度进行评估和指导。
Step 6: 小结与反思（5分钟）- 总结学习内容和重点，强化学生的记忆和理解。
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教案
教案
教案
教案
古今名言
敏而好学，不耻下问——孔子
业精于勤，荒于嬉；行成于思，毁于随——韩愈
兴于《诗》，立于礼，成于乐——孔子
己所不欲，勿施于人——孔子
读书破万卷，下笔如有神——杜甫
读书有三到，谓心到，眼到，口到——朱熹
立身以立学为先，立学以读书为本——欧阳修
读万卷书，行万里路——刘彝
黑发不知勤学早，白首方悔读书迟——颜真卿
书卷多情似故人，晨昏忧乐每相亲——于谦
书犹药也，善读之可以医愚——刘向
莫等闲，白了少年头，空悲切——岳飞
发奋识遍天下字，立志读尽人间书——苏轼
鸟欲高飞先振翅，人求上进先读书——李苦禅
立志宜思真品格，读书须尽苦功夫——阮元
非淡泊无以明志，非宁静无以致远——诸葛亮
熟读唐诗三百首，不会作诗也会吟——孙洙《唐诗三百首序》书到用时方恨少，事非经过不知难——陆游
问渠那得清如许，为有源头活水来——朱熹
旧书不厌百回读，熟读精思子自知——苏轼
书痴者文必工，艺痴者技必良——蒲松龄
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谢谢合作！。