民航英语会话Unit2
合集下载
《 民航英语口语》第二章 Ticketing
Further Reading
One
A: Good morning, Sir. This is Air China Booking Office. May I help you? B: Yes, I’d like to fly to Chengdu next week. Are there any flights left now? A: Which day do you plan to leave for Chengdu? B: I plan to leave next Monday. A: May I know how many seats do you want to reserve? B: Only one.
Chapter Two
Ticketing 票务
25
When do you plan to leave?
a. On the evening of May 16th. b. A single ticket. c. Economy class. d. Yes, I’d like to book a ticket. e. Good morning.
29
CONTENTS PAGE 目录页
01
Warm-up
02
Practical Dialogue
03
Practical Practice
04
Further Reading
机票小知识
Have I made myself clear? 我讲明白了吗？
航空机票有两种，分为传统机票和电子机票。 传统机票：传统机票就是纸质机票（现已停用），必须在登机时携带。 电子机票：它是传统纸质机票的一种电子映像，是一种电子号码记录。
Currency
One
A: Good morning, Sir. This is Air China Booking Office. May I help you? B: Yes, I’d like to fly to Chengdu next week. Are there any flights left now? A: Which day do you plan to leave for Chengdu? B: I plan to leave next Monday. A: May I know how many seats do you want to reserve? B: Only one.
Chapter Two
Ticketing 票务
25
When do you plan to leave?
a. On the evening of May 16th. b. A single ticket. c. Economy class. d. Yes, I’d like to book a ticket. e. Good morning.
29
CONTENTS PAGE 目录页
01
Warm-up
02
Practical Dialogue
03
Practical Practice
04
Further Reading
机票小知识
Have I made myself clear? 我讲明白了吗？
航空机票有两种，分为传统机票和电子机票。 传统机票：传统机票就是纸质机票（现已停用），必须在登机时携带。 电子机票：它是传统纸质机票的一种电子映像，是一种电子号码记录。
Currency
《-民航空乘英语》2PPT优秀课件
life vest3 safe belt sign
life vest
emergency exit
Unit 2 Safety Service
4
oxygen mask1 safe belt
emergency exit2 safety demonstration4
life vest3 safe belt sign
Ⅰ. Listen to the dialogues and fill in the blanks.
1
M: Excuse me, madam. I’d like to remind you that passengers are not allowed to _r_em__o_v_e_ emergency equipment by themselves. Please put back the __l_if_e_v_e_s_t___.
Part
Part
1
2
3
4
Warm Up Announcements
Dialogues in Cabin
Reading and Writing
1
Match the following words and pictures.
ห้องสมุดไป่ตู้
oxygen mask1 safe belt
emergency exit2 safety demonstration4
safe belt
oxygen mask
Unit 2 Safety Service
5
oxygen mask1 safe belt
emergency exit2 safety demonstration4
最新民航客舱服务实用英语 Unit2
call button 呼唤铃
boarding music 登机音乐
audio 音频
hand baggage 手提行李
demonstrator kit 示范包
assigned seat 指定座位
life jacket 救生衣
fire extinguisher 灭火器
seat belt 安全带_________________________m__e_g__a__p_h__o_n__e__扩___音____器___ tray table 小桌板
3 、 What should cabin attendants pay attntion to
Dialogues
05
Two cabin attendants are talking about their
preflight check.
06
A cabin attendants reports to the purser after preflight check.
__________________________________________________
01
02
03
04
__________________________________________________
Twocabin attendants are talking about their preflight check.
The purser and a cabin attentant are talking about the preflight check.
_______________________________________________
民航英语Unit2PPT课件
• /p/ pea pie top cap • /b/ bee by black • /t/ let feet team • /d/ led sad feed • /k/ lack take class • /g/ big glass good • /f/ face fast leaf • /v/ very five never
_______ ________, _______,where she is _______ to and the ______ of the person who is going to______ him up ___ the _______. • P: Sure. • S: ______ your _______. • P: Thank you.
2021/7/23
5
• S: Good morning,sir. _____ i have your ticket and passport, please?
• P: I'm ________ in for my daughter today. • S: How old is your daughter? • P: She is ten years od. • S: Ok. You will have to _____ in a form with detail,
2021/7/23
• 办理登机手续 • 柜台 • 在机场 • 机票 • 护照 • 填表格 • 详情，细节 • 联系电话 • 地址 • （开车）接人
2
• at the airport • counter • passport • ticket • contact number • pick up • fill in a form • detail • address • check-in
_______ ________, _______,where she is _______ to and the ______ of the person who is going to______ him up ___ the _______. • P: Sure. • S: ______ your _______. • P: Thank you.
2021/7/23
5
• S: Good morning,sir. _____ i have your ticket and passport, please?
• P: I'm ________ in for my daughter today. • S: How old is your daughter? • P: She is ten years od. • S: Ok. You will have to _____ in a form with detail,
2021/7/23
• 办理登机手续 • 柜台 • 在机场 • 机票 • 护照 • 填表格 • 详情，细节 • 联系电话 • 地址 • （开车）接人
2
• at the airport • counter • passport • ticket • contact number • pick up • fill in a form • detail • address • check-in
民航专业英语unit 2 Travel documents
一项新法律详细规定了房子必须与水域相隔一定的距离。
9/18/2015
apply
• 1. V-T/V-I If you apply for something such as a job or membership of an organization, you write a letter or fill out a form in order to ask formally for it. 申请 例： They may apply to join the organization. 他们 可能申请加入该组织。 • 2. V-T If you apply yourself to something or apply your mind to something, you concentrate hard on doing it or on thinking about it. 将…投入 例： Scymanski has applied himself to this task with considerable energy. 赛曼斯基已经花了相当多的精力致力于这项任务。
政府似乎在运用同样的原则。
Dirivatives: applicable 可适用的 application 申请，应用
9/18/2015
Text
• When traveling by air, passengers should take with them their air tickets, ID cards, and any other necessary travel documents. If the passenger happens to be a pregnant woman, she is required to bring the doctor's approval with her. legally acceptab • For international passengers, a valid passport is normally required. Along with the passport they need a visa, which indicates that the holder has been granted authority to enter or re-enter the country.
9/18/2015
apply
• 1. V-T/V-I If you apply for something such as a job or membership of an organization, you write a letter or fill out a form in order to ask formally for it. 申请 例： They may apply to join the organization. 他们 可能申请加入该组织。 • 2. V-T If you apply yourself to something or apply your mind to something, you concentrate hard on doing it or on thinking about it. 将…投入 例： Scymanski has applied himself to this task with considerable energy. 赛曼斯基已经花了相当多的精力致力于这项任务。
政府似乎在运用同样的原则。
Dirivatives: applicable 可适用的 application 申请，应用
9/18/2015
Text
• When traveling by air, passengers should take with them their air tickets, ID cards, and any other necessary travel documents. If the passenger happens to be a pregnant woman, she is required to bring the doctor's approval with her. legally acceptab • For international passengers, a valid passport is normally required. Along with the passport they need a visa, which indicates that the holder has been granted authority to enter or re-enter the country.
民航客舱服务英语-的课件-unit 2
Please listen to dialogue one check the equipment
How to offer helering help
Can I help you? What can I help you? Is there anything I can do for you? Do you need a hand?
Dialogue six reporting to the purser
When should the boarding music be switched on? It’s time to switch on the boarding music and welcome passengers board the aircraft.
What contents does the preflight checking consist of?
Dialogue four talking about checking the cabin
What contents does checking the cabin consist of? After you check, please come to the galley and help me check the galley.
Dialogue five checking galley
What should cabin attendants pay attention to during checking the galley? Report to 向谁汇报 I report to sales manager.
Listen to dialogue two check the entertainment system on board
民航乘务英语Unit2教案
湖南外国语职业学院教案首页Period 1-2ⅠLead-inReview1 Translate the words, phrases and sentences below:1) 航站楼2) 有效护照3) 分配位子4) 问讯处5) 乘机手续台6) 护照检查处7) 安检处8) 行李认领9) 健康证明、接种证明和海关申请表10) 被隔离11) 外币兑换处12) 地勤人员13) 称行李14) 超重行李15) 候机室16) 头等舱/商务舱/经济舱17) 行李箱18) 登机19) 当班地勤人员20) 国内航线21) 排队22) 插队25) 告诉某人做某事26) 监视屏幕27) 检查可疑物品28) 假设某位旅客携带有金属制品，金属监测仪就会叫。
29) 任何旅客都享有免税商品限额。
30) 约在起飞前一小时，旅客到达登机口。
2 Fill in the forms:1 Check ______Check-in desk ①_______2 Weigh luggage ②_______③_______3 ____________2 if they ____ the metal detector ____ to use hand- held metal_______ .1 _________Departure lounge 2 _________3 _________1 one hour before departure, ______ .Boarding 2 show _______ .3 _______ before boarding the aircraft.1 Luggage reclaim①______Arrival ②______2 Immigration and customs ③______④______⑤______3 ______________.ⅡGeneral Ideas about Unit 2:Aims：1 to get some ideas of the categories of airli ne personnel and each class’s responsibilities, etc.〔了解航空工作人员的分类及每类人员的工作职责；〕2 to learn the key words and expressions.Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:accelerate加速, arm使…处于可用状态, altitude海拔,pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降, domestic国内的, elevator升降舵, eligible符合条件的,evacuation疏散, exit使离开, fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的,inflate使膨胀, initiative首要的判断力, instruct发出指令,lavatory机上卫生间, prohibit禁止, purser乘务长,release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员,stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车, area controller地区管制, charter flight包机, control column操纵杆,cross check交叉检查, emergency equipment急救装置, first officer大副, flight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长, food and beverage supplies餐饮供给, fuel transfer换油,gear up收起落架, jump seat乘务员座椅, life vest救生衣,long haul长途〔旅行/ 运输〕short haul短途〔旅行/ 运输〕,main landing gear/ undercarriage主起落架, nose landing gear前起落架,on board在飞机上, parking stand停机坪, personality traits个性特征,pick up增加, public address system广播系统, pull up收起,put… full on把…全部加上, safety demonstration安全演示,seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1) Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。
民航专业英语unit2
Section A: Speaking
Situational Dialogues
Situation: A passenger is standing in the aisle because his seat is taken by another passenger. (P=Passenger, F=Flight Attendant) F: Could you please step aside and allow the other passengers to go through? P1: But that passenger is sitting in my seat.(To the sitting passenger) F: Excuse me, may I see your boarding pass? P2: OK, here you are.
Section A: Speaking
Situational Dialogues
F: I’m afraid you are in the wrong seat. Yours is that one, two rows ahead. The numbers are shown along the edge of the overhead compartment. P2: Oh, sorry. I thought it was mine. I’ll move, then. F: That’s all right. May I help you with your bags? P2: No, thanks, I can do it myself. F: (To P1) Sorry to keep you waiting, Sir. That’s alright now. Here’s your seat. P1: What a relief! Thank you very much. F: You are welcome.
民航英语会话Unit 2
You may substitute some sentences with the expressions below:
Giving
directions and positions It’s just to your left 在你左侧 It’s opposite.... 在对面 It’s just around the corner.在拐角处 It’s next to....和…相邻 It’s located in/on..... 位于… It’s situated in/on..... 位于…
Class performance:
You and your friends talk a lot about your old school days.
Background notes:
扩展词汇－－机场指示牌
机场费 airport fee 国际机场 international airport 国内机场 domestic airport 登机牌 boarding pass (card) 机场候机楼 airport terminal 护照检查处 passport control immigration 国际候机楼 international terminal 行李领取处 baggage claim 国际航班出港 international departure 国际航班旅客 international passengers 国内航班出站 domestic departure
Study the dialogues:
ng the case on the belt please?请您把箱子放到传送带上可以吗？（或 “您介意…吗？”） I will get everything sorted out for him. 我会替 他把一切都妥善安排好。 I was wondering if anyone has turned in a passport. 我不知道是否有人交上来一本护照。 In the suit-dress department…在服装部 …so they can issue you a new passport in case it doesn’t show up. 如果护照没找到他们会给您 发一本新的.
民航客舱服务英语综合教程PPT unit 2 Preflight Check
□1.Go to the assigned stations.
□2.Help the passengers put their baggage in the overhead lockers.
□3.Check the emergency equipment at their crew stations, in
lavatories, in overhead bins, in cupboards and under seats. □4.Change seats for passengers. □5.Check the uniform is smart.
□6.Write any discrepancies on the emergency equipment
checklist.
□7.Make sure food and duty-free items are on board. □8.Count passenger meals and crew meals. □9.Check waste bins, galley lockers, trolleys and toilets. □10.Report any suspicious items to the senior crew member.
Also check on the interphone and make sure it is functioning properly.
CA: All right.
民航客舱服务英语综合教程
Section 2 Conversations
Dialogue 2 Checking Demonstrator Life Jackets and Oxygen Masks Useful Expressions
□2.Help the passengers put their baggage in the overhead lockers.
□3.Check the emergency equipment at their crew stations, in
lavatories, in overhead bins, in cupboards and under seats. □4.Change seats for passengers. □5.Check the uniform is smart.
□6.Write any discrepancies on the emergency equipment
checklist.
□7.Make sure food and duty-free items are on board. □8.Count passenger meals and crew meals. □9.Check waste bins, galley lockers, trolleys and toilets. □10.Report any suspicious items to the senior crew member.
Also check on the interphone and make sure it is functioning properly.
CA: All right.
民航客舱服务英语综合教程
Section 2 Conversations
Dialogue 2 Checking Demonstrator Life Jackets and Oxygen Masks Useful Expressions
民航客舱服务实用英语 Unit2教学文案
Dialogues
The purser asks a cabin attendant to check the enquipment on board.
The purser asks a cabin attendant to chec the entertainment system on board.
Usefyl Expressions
1、I wonder if you can help me check equipment on board. 2、Make sure all equipment is secure or in position available and serviceable. 3、I've just checked all in-flight aocuments. 4、Please help me check entertainment system. 5、I've just finished checking the demonstrator kits. 6、I'm going to check the galley. 7、I've just aranged the magazines and newspapers in good order. 8、It's time to switch on the boarding music.
Sentence Patterns
01 Can I help you?/ What can I do for you?
02 Is there anything I can do for you?
03 Would you like me to help? 04 Do you need a hand?
民航乘务英语会话
in your color
and size.
Hale Waihona Puke Now listen to the dialogues:
• (1) Telephone Booking an Economy Flight
• (2) Booking a Nonstop Flight • (3) Putting a Passenger on a Waiting
Class performance:
• You are in a bookstore and you want to find the latest edition of Harry Porter. The assistant comes to help. Express your gratitude with the sentence patterns you’ve just learned.
内重新确认您的预定。
You may substitute some sentences with the expressions below:
• Greetings:
• Nice/glad/pleased to see/meet you.见到你很高兴。 • Couldn’t be better. 再好不过了。 • I’m in a good mood today.今天心情好。 • I’m under the weather today.不舒服。 • I’m not myself today. 不舒服。
• People all over the country are having an
drive in
order to save money for those who survived the earthquake.
民航客运代理对话二
• be sure 确信 • stopover • 经停 • during the trip • 在旅途中
Sentence 11
• You may call Hainan Airlines Booking Office to make a confirmation. • • • • call Hainan Airlines Booking Office 打电话给海南航空公司订票处 make a confirmation = confirm 确认
Sentence 1
• This is Air China Booking Office. May I help you? • Yes, please.
Sentence 2
• Are there any direct flights from Beijing to Seattle? • There are direct flights from Beijing to Seattle? • We have direct flights from Beijing to Seattle.
•
• • • •
Homework
Put phrases into English
1. 直达航班 2. 衔接航班 3. 预定处 4. 飞往 5. 航空公司 6. 确信 7. 乘坐国航航班 8. 确认 9. 安排中转 10. 在同一天
民航客运代理英语民航客运代理英语民航客运代理英语民航客运代理英语民航客运代理英语民航客运代理英语民航客运代理英语民航客运代理英语dialogue2enquiresaboutavailabilitiesofdirectflightphrasesrevision?airchinabookingoffice?planatripto?holdon?flightinformation?flightschedule?flyingtime?flyingtime?typeoftheaircraft?makeareservation?contactus?enquireabout?dependonsentencesrevision1
《民航服务英语》最新版教学课件Unit2 At the information Desk
Annoucements
Ladies and gentlemen,
feature 英 ['fiːtʃə] 美 ['fitʃɚ] n. 特色，特征；容貌；特写或专
To enrich your experience onboard, we will s oon turn on the personal entertainment syst em. We have prepared movies, selected TV f eatures, music, games, route map and Air Ch ina Product Introduction. For more details, pl ease refer to the <Inflight Entertainment Gui de> in your seat pocket. Thank you.
题节目
refer to 参考
Activity 3 Task A Pair work
A:Excuse me, madam. Can I help you?
B: Yes, where is the nearest washroom？
A: Not too far away, go east for 50 meters and turn left, there it is.
lounge
n. [laʊn(d)ʒ]
well-groomed adj. ['wel'ɡru:md]
single
adj. ['sɪŋg(ə)l]
commercial adj. [kə'mɜːʃ(ə)l]
industrial adj. [ɪn'dʌstrɪəl]
民航空乘英语Unit2
请将您的手提行李放在头顶上方的行李架上。
heavy items, fruits and easy-broken items should be stowed under the seat as quickly as possible and keep the aisle clear for oபைடு நூலகம்hers to be seated.
唐芳梅
1. Welcome aboard / on board. 2. We are happy to be of service to you. 3. May I have a look at your boarding card? 4. It’s an aisle seat on the left. This way, please. If there is anything I can do for you, please don’t hesitate to tell me.
Welcome aboard Shenzhen Airlines.
欢迎乘坐深圳航空班机。
Please take your seat according to your seat number.
当您登机后，请对号入座。
Place your hand baggage in the overhead compartments;
重物,水果和容易碎物品应尽快放在座椅下方，请 保持客舱通道畅通以便其他旅客就坐。
Please do not touch any emergency equipment marked with red signs.
请勿触摸红色标识应急装置。
Passengers next to the emergency exit, please keep away from the emergency door handles.
民航客舱服务实用英语-Unit2 Preflight Check
2019
民航客舱服务实用英语
Unit 2 Preflight Check
01 Warm-up 02 Key words and expressions 03 Sentence Patterns
04 Dialogues and Exercises
05 Announcements
contents
06 Self-check&Homework
tray table 小桌板
• seat pocket
• checklist • call button • life jacket • seat belt • tray table
• 紧急设备 • 娱乐系统 • 示范包
Key words
lavatory amenities 厕所便利设施
smoke detector 烟雾探测器
in-flight document 机上文件
overhead compartment 头等上方的行李架
flush button 冲水按钮
• 航前检查 • 氧气面罩 • 冲水按钮 • 扩音器
• supplementary reading light • safty instruction card • in-flight document • overhead compartment
• 16.Please _____your baggage properly under seat or in the overhead storage bin.
• 17.Smoking is _____in the cabin.
interference altitude
Supplementary Reading
•B
民航客舱服务实用英语
Unit 2 Preflight Check
01 Warm-up 02 Key words and expressions 03 Sentence Patterns
04 Dialogues and Exercises
05 Announcements
contents
06 Self-check&Homework
tray table 小桌板
• seat pocket
• checklist • call button • life jacket • seat belt • tray table
• 紧急设备 • 娱乐系统 • 示范包
Key words
lavatory amenities 厕所便利设施
smoke detector 烟雾探测器
in-flight document 机上文件
overhead compartment 头等上方的行李架
flush button 冲水按钮
• 航前检查 • 氧气面罩 • 冲水按钮 • 扩音器
• supplementary reading light • safty instruction card • in-flight document • overhead compartment
• 16.Please _____your baggage properly under seat or in the overhead storage bin.
• 17.Smoking is _____in the cabin.
interference altitude
Supplementary Reading
•B
民航服务英语2
section ['sekʃn] n.部门；地区
accompany [ə'kʌmpənɪ] vt. 陪伴
boarding gate ['bɔːdɪŋ geɪt] n. 登机门；登机 disabled [dɪs'eɪbld] adj. 残废的，有缺陷
闸口
的
altogether 而言之
[
ɔːltə'geðə]
民航服务英语
Unit 2 Check-in
Knowledge Base Words and Phrases
destination [ destɪ'neɪʃn] n. 目的地，终点 baggage ['bæ gɪdʒ] n. 行李
elderly ['elelchair ['wiːltʃeə] n. 轮椅
What’s your final destination? 您的最终目的地是哪里？
How many pieces of baggage do you have in your group? 您的团队里有多少件行李？
Our staff in the service section will inform you when the boarding start and they will accompany you to the boarding gate. 我们服务区的职员在登机开始会通知您，并且将会陪同您到登机口。 He is disabled and blind, and needs special assistance. 他行动不便并且看不见，需要特别帮助。
民航服务英语
Unit 2 Check-in
Part II Reading