速卖通新手卖家-基础客户服务邮件模板
速卖通营销邮件范文
速卖通客户营销邮件怎么写速卖通邮件营销可以分为很多种一种是当买家未付款时发送的催付邮件，此类邮件主要是为了提升提高付费率，缩短账期还有一种是在买家等待时长过长发送的通知邮件，此类邮件主要是为了降低纠纷率速卖通邮件营销成本较于其他营销方式要低的多，甚至是零成本，但是其带来的收益是显著的。
以催付邮件为例：我的第催付邮件是在买家未付款时间达到24小时后发送。
原文：HelloFoutunately,very pleased to inform you that you have purchased this product are participatingin the promotion,to be fair,we decided to give you same discount……Cutomers Service大意就是告诉对方，老铁，咱们在你犹豫的这段时间里，价格又有新的优惠了，咱们中国人杠杠的，有这样的好事怎么能不告诉你呢？快来买吧，快来成为我的成交额吧，快来帮我去库存吧。
两封催付邮件的间隔中，我少发了13745封邮件，这并不是说我漏发或者忘记发什么的，因为这都是软件自动发送的，其中肯定是有少部分已经取消了订单，但是大多数都是已经成功付款，不再需要发送催付邮件了。
如果你实在不知道怎么进行邮件营销，可以用旺销王这个辅助软件，我就用旺销王一年多了，销售额和利润都涨了很多。
速卖通如何编辑邮件告知买家店铺的打折活动营销内容怎么写,各路大1输入公司提供的账号和密码，点击登入2在速卖通卖家后台中选择“营销活动”3接着在“营销活动”中我们选择“全店铺打折”4然后点击“营销分组设置”，如果店铺已经设置好了，就跳过5在营销分组里我们按图中所示，先“新建分组”，然后命名好组名，接着点击“组内产品管理”6在“组内产品”管理中我们点击“添加产品”7然后弹出添加产品框，我们将需要分到该新组的产品选择，接着直接点击确定就可以添加到该新组中8接着我们返回“营销活动”中的全店铺打折，点击“创建活动”9将“活动的基本信息”和“活动商品及促销规则”中的内容填写完整，这里需要注意的是时间只能是设置24小时之后的活动，这样我们的店铺营销活动就设置好了。
速卖通营销邮件范文
速卖通营销邮件范文
尊敬的用户，
感谢您对我们的产品表达了浓厚的兴趣。
我们是一家专注于速卖通运营和营销的公司，为全球卖家提供一站式的解决方案。
我们的产品从需求分析、产品选品、店铺搭建、海外仓储、增值服务等多个方面为您提供最优质的服务。
通过我们的专业团队和丰富的经验，您可以获得以下优势：
1. 市场分析：我们将根据您的产品特性和市场需求，为您提供详细的市场分析报告，帮助您了解竞争对手和潜在目标客户。
2. 产品选品：我们会根据市场需求和竞争状况，协助您选择最适合的产品，并提供供货渠道，保证您的产品来源和质量。
3. 店铺搭建与优化：我们将帮助您搭建专业且符合速卖通规范的店铺，同时优化店铺设置和产品布局，提升店铺曝光率和销售转化率。
4. 海外仓储与物流：我们与多家国际物流公司合作，为您提供海外仓储和物流服务，大大缩短产品送达时间，提高客户满意度。
5. 增值服务：我们提供包括产品拍摄、广告推广、客户服务等一系列增值服务，帮助您打造品牌形象和提升销售业绩。
我们相信，通过我们的专业团队和多年的经验，我们能够为您提供最适合的速卖通营销解决方案，帮助您实现销售增长和业务扩展的目标。
希望能有机会与您进一步沟通，解答您关于速卖通营销的疑问，并为您量身定制适合您的营销计划。
期待与您合作，共创双赢！
谢谢！
祝好！
速卖通营销团队。
速卖通客户跟踪模版
在产品发货后，告知买家相关货运信息：Hello LushkinIt's a pleasure to tell that the postman just picked up your item from our warehouse. It's by CPAM, 25-30 working days to arrive.Tracking number is：RB800790711CNTracking web is：/index_en.shtmlYou can view its updated shipment on the web, which will be shown in 1-2 business days. Also our after sales service will keep tracking itand send message to you when there is any delay in shipping.We warmly welcome your feedback.Thanks and Best Regard您好先生/女士非常高兴的告知您，邮递员刚刚取走您所买的产品。
您的产品将通过EMS的方式，在7个工作日后到达您那里。
物流单号为：***********，物流查询地址：*****物流信息更新到网页上需要1-2个工作日，我们会实时查看物流信息，如果由于物流出现耽搁，我们会及时的告知您。
期待您的回馈！网站评语：告知买家产品已经发货，并给买家一个初步的交易等待时间区间。
如果使用小包或碰到物流堵塞的意外，也可以在这封邮件告知买家，做好产品延迟到达的心理准备。
货物到达海关后，提醒货运相关进展：Hello Sir/MadamThis is **. I am sending this message to update the status of your order. The information shows it was handed to customs on Jan. 19. Tracking number：************. You can check it from web: ***************.You may get it in the near future. Apologize that the shipping is a little slower than usual. Hope it is not a big trouble for you.Best Wishes.您好先生/女士我是**。
速卖通营销邮件范文_速卖通如何向客户发送营销邮件
速卖通营销邮件范文_速卖通如何向客户发送营销邮件速卖通如何向客户发送营销邮件，发送营销邮件有哪些方法?下面给大家介绍关于速卖通营销邮件范文的相关资料，希望对您有所帮助。
速卖通营销邮件范文一一、站内优化和营销营销方案二、站外引流和推广一、站内优化和营销A. 站内优化，主要分为以下几点：1. 分类，我们现有的分类划分特别细致，但同时不够清晰，不利于顾客搜索和点击，可参考速卖通自然搜索第一页卖家的分类，按照车型进行划分。
2. 标题，可按照SEO站内优化的原理，把更多关键词融入标题中3. 产品关键词，可以在后台重新编辑产品关键词。
4. 产品详细图的处理，在现有资源的前提下，把重点推广的产品的详细图做一下，参照速卖通搜索在第一页显示的商城的，详细图应该展示DVD使用时的各个界面。
B. 站内营销，主要有以下几种方式：1. 挑选一部分产品做打折促销，这样可以提高商铺的排名，增加曝光率，也会推进商铺其他产品的销售。
2. 挑选热卖产品做免邮，这也是促销方式的一种3. 运用上速卖通本身的营销方式，后台有介绍。
这个很重要。
4. 速卖通后台可以开一些收费才能看得到的功能，比如该平台的热卖产品，便于我们做产品调研和营销。
5. 多上一些金额小，热卖的产品，产生更多订单，同时可以通过给顾客赠送礼品或打折的方式，让顾客多留正评，提高商铺星级，这个对在速卖通首页曝光很重要。
二、站外引流和推广1. 寻找汽车配件类的论坛和网站，通过购买Banner或论坛合作的方式来引流。
2.通过VK，Facebook, Twitter, Google+等社交媒体等引流和营销。
备注：通过对速卖通做的好的卖家的分析以及我们后台显示的数据来看，我们的曝光量和我们的订单是不成正比的，个人建议，应把主要精力放在站内优化和运用好速卖通平台自身的营销方式上。
速卖通营销邮件范文二已经发货hi my dear friendThe goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.regards在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。
速卖通客户沟通模版
客户沟通邮件模版提醒买家付款：Dear customer:Thank you for your order.The item you selected is a high quality one with competitive price. You would like it.Instant payment can ensure arrangement to avoid short of stock.Thank you and awaiting your payment.买家付款后-有货Dear Valuable Customer;Thank you for choosing our products.Your item will be arranged within 24-48 hours to get courier No. And it would take another two days to online for tracking.We would check the product quality and try our best to make sure you receive it in a satisfactory condition.Thanks for your purchase again and we will update courier No. to your soon买家付款后-无货Dear Customer;Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:XXXXXXXXXXXXIf you don’t need any other item, please apply for cancel the order. And please choose the reason of “buyer ordered wrong product”. In such case, your payment will be returned in 7 business days.Sorry for trouble and thanks so much for your understanding.货物发出填入物流单号后Dear Valuable Customer;Thanks for your order. The product has been arranged with care. You may trace it on the following website after two days:XXXXXXXXXXXXXKindly be noticed that international shipping would take longer time (7-30 business days for China Post, 3-7 for EMS). We sincerely hope it can arrive fast. And you can be satisfied with our products and services.As well, we would appreciate very much if you may leave us five-star appraisal and contact us first for any question, which is very important for us.We treasure your business very much and look forward to serving you again in the near future.跟催买家做出评价Dear Customer;We are glad you have received the goodsBeing a seller on ALiexpress, feedback from customers are of vital importance to us. 5-star appraisal and positive feedback will help us improve our products and service.If you have any other concern or are not so satisfied in any regard, please have no hesitation to contact us firstly. We will try our best to solve your problem.Many thanks for your time on this.收到买家正面评价后.Dear Customer；Thanks for your positive appraisal.We will strive for prociding better service and products for you in the future.Welcome your next coming.1、当买家光顾你的店铺，询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。
速卖通营销邮件范文_速卖通如何向客户发送营销邮件（2）
速卖通营销邮件范文_速卖通如何向客户发送营销邮件(2)速卖通营销邮件范文三催促下单，库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon. Please place your order as soon as possible. Thank you!Best regards,(name)回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that low price you asked for. We feel that the price listed is reasonable and has been carefully calculated and leaves me limited profit already.However, we’d like to offer you some discounts on bulk purchases. If your order is more than X pieces, we will give you a discount of xx% off.Please let me know for any further questions. Thanks.Sincerely,(name)断货 (out of stock)Dear X,We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you someother items which are of the same style. We hope you like them as well. You can click on the following link to check them out.http://www.aliexpress…Please let me know for any further questions. Thanks.Best Regards,(Your name)因为周末导致回复不够及时,先表示歉意，因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。
速卖通营销邮件范文_速卖通如何向客户发送营销邮件（精选3篇）
速卖通营销邮件范文_速卖通如何向客户发送营销邮件（精选3篇）速卖通营销邮件范文_速卖通如何向客户发送营销邮件篇1 已经发货hi my dear friendThe goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.regards在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。
以下为相关步骤的范例：1、当买家光顾你店铺, 询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。
尽量在初步沟通时把产品元素介绍清楚，范例参考:Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.2、鼓励买家提高定单金额和定单数量, 提醒买家尽快确认定单时可参考:Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.3、交易进行中，通知买家去参看物流情况时，可参考：The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon aspossible. If you have any questions, please feel free to contact me.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
速卖通客户感谢信
速卖通客户感谢信尊敬的客户，非常感谢您选择购买我们的产品，并给予我们宝贵的支持和信任。
作为一名作家，我深感荣幸能够与您建立起这样一种合作关系，我衷心希望我们的产品能够满足您的需求，为您带来更多的便利和快乐。
首先，我想向您表达我的谢意。
感谢您在过去的一年里对我们产品的持续支持和信赖。
正是因为您的支持，我们的产品在市场上取得了巨大的成功。
根据我们的销售数据显示，您在过去一年内共购买了我们的产品100次，总金额达到5000美元。
这个数字让我们深感欣慰，也让我们更加坚定了提供优质产品和服务的决心。
在过去的一年里，我们不断努力提升产品的质量和性能，以满足客户的需求。
我们积极采纳客户的反馈意见，并进行了一系列的改进和创新。
例如，根据您的建议，我们对产品的外观进行了重新设计，使其更加美观大方；同时，我们还增加了产品的功能，提升了性能和使用体验。
这些改进得到了广大客户的认可和好评，也为我们赢得了更多的市场份额。
除了产品的改进，我们还在售后服务方面进行了全面升级。
我们成立了专门的客户服务团队，为客户提供更加便捷和高效的售后支持。
无论您在使用产品过程中遇到任何问题，我们的客户服务团队都会第一时间给予解答和帮助。
根据我们的客户满意度调查数据显示，我们的售后服务得到了98%的客户满意度评价，这是我们非常自豪的成绩。
在未来的日子里，我们将继续努力，不断提升产品质量和服务水平，以满足客户的需求。
我们将继续关注客户的反馈意见，并积极采纳改进措施，以确保我们的产品始终处于行业的领先地位。
我们也将不断拓展产品线，推出更多新的产品，以满足不同客户的需求。
最后，再次感谢您对我们的支持和信任。
我们将一如既往地致力于为您提供更好的产品和服务，与您一同成长和进步。
如果您有任何问题或建议，请随时与我们联系。
祝愿您和您的家人身体健康、工作顺利、生活幸福！再次感谢您的支持！此致敬礼（您的名字）。
速卖通感谢信模板
速卖通感谢信模板（文章一）：速卖通服务回复模板下单已付款Dear friend, Thank you for paying for your order no. . We are preparing for your order. We will pay more attention to your order and send it asap. Any questions please feel free to contact us, we will help you within 12 hours. Thank you in advance. Have a nice day~ Best Wishes~ 已发货的Dear friend, Thank you for your support. We had sent out your order Please trace it by on It always takes 15-60 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress! Best Wishes~ 俄罗斯客户Dear friend, Thank you for your support. We had sent out your order no. Please trace it by on It always takes 15-40 days to arrive. But as you know, now is shopping season, it may delay about 10 more days to arrive. But as you know, the China Post is very unstable to Russia, it may take 90 days to arrive. Please understand us. Hope you will like it and offer us positive feedback. If you have any dissatisfaction, please give us the opportunity to resolvethe problem before leave us a negative feedback. Thank you in advance. We look forward to providing you with the best buying experience again on AliExpress! Best Wishes~ 俄罗斯仓Dear friend, Thank you for your support. We had sent out your order no. we have send it from our Russian warehouse. Please trace it by on 缺货取消Hi, Would you please choose the first or second cause not by out of stockto cancel the order? Please check here: ://help.aliexpress/topquestions/cancel_order. We really need your great help. After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days. Nice day^ Hi dear I;m sorry that it is difficult to purchase in marketing.Would you please choose the first or second cause not by out of stockto cancel the order? Please check here: ://help.aliexpress/topquestions/cancel_order. We really need your great help. After we check the cause, we will agree the canceling at once, and you will get the refund in 1-7 working days. Nice day^ Dear friend, Thank you for your reply. Would you please choose the other cause to cancel the order? We knew it is our fault. But please offer us the big favor. We will offer you some discount in your new order. Hope you can forgive us and change the cause. Please check here: ://help.aliexpress/topquestions/cancel_order. Nice day^ Dear friends, Thank you for your order. But it seems that the order had not still pay it. If there is anything I can help you, such as price, size, color etc.Please feel free to contact me. In terms of payment is confirmed after, We will deal with the order and shipment public as soon as possible. Thank you! Best Regards（2）、客人未付款邮件（针对无等级买家，客人可能不会付款）亲爱的X, 我们感谢你从我们这里购买。
速卖通客服模板
译文：感谢您给我信息。目前我们正在进行促销，如果你购买了 XXXX 个产品，我们可以为您提供XXX %的折扣。一旦我们确认您 的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我 们联系。谢谢！
提示：请添写希望买家购买的件数和您所能提r, Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks! $myname
译文：EMS网站显示您已收到货物。如果您已收到货物请到速卖通 确认，如果有问题请告知我。谢谢！
提示：可根据您货物的实际情况进行更改。
客户投诉产品质量有问题： Dear $buyer, I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding. Best Regards $myname
速卖通营销邮件范文
速卖通营销邮件范文
尊敬的客户，
您好！感谢您一直以来对我们公司的支持和关注。
为了向您推荐我们最新的产品，我们特别为您精选了一些优质商品，并为您提供了非常优惠的价格。
第一款产品是我们公司最新推出的智能手环。
这款手环具有多项功能，包括心率监测、计步器、睡眠监测等，帮助您更好地了解自己的身体状况。
此外，它还具有时尚外观和舒适的佩戴感，非常适合日常佩戴。
第二款产品是我们公司的蓝牙耳机。
这款耳机采用最新的无线蓝牙技术，可以与手机、电脑等设备进行连接，享受高音质的音乐和清晰的通话。
此外，它还具有轻便的设计和长时间的续航能力，方便携带和使用。
第三款产品是我们公司的护肤品系列。
这些护肤品采用天然的植物成分，不含任何有害物质，可以滋润和修复皮肤，让您拥有健康靓丽的肌肤。
无论是面部护理还是身体护理，我们都能为您提供合适的产品选择。
除了这些产品，我们公司还有更多优质的商品等待您的选购。
我们承诺为您提供高品质的商品和优质的服务，在您有任何问题或需要时，随时为您解答和提供帮助。
希望您能抽出一点时间浏览我们的产品目录，并选择您感兴趣
的商品。
如果您对任何商品有任何疑问或需要更多的信息，都可以随时与我们联系。
我们期待与您的合作，为您提供最满意的购物体验。
再次感谢您的支持和关注！
祝您生活愉快！
此致
敬礼
XXX公司。
速卖通客服模板
译文：我很高兴地看到您已收到货，感谢您的支持。希望您满意，并 期待着在将来与您做更多的生意。
提醒买家给自己留评价： Dear $buyer, Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me. Best Regards $myname
译文：真是对不起，您订购的产品目前缺货，我会与工厂联系什么时 候能补上，并将随时告知你。以下链接提供的产品也很不错 XXXXXXXXXXXXXXXXXXXXXXXXXXXX ，您可以看看。有什 么我可以帮忙的，请随时与我们联系。谢谢！
提示：请在XXX处添加同类产品的链接。
折扣： Dear $buyer, Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions. Thanks & Best 感谢您给我信息。目前我们正在进行促销，如果你购买了 XXXX 个产品，我们可以为您提供XXX %的折扣。一旦我们确认您 的付款，我们将及时发货。如果您有任何进一步的问题，请随时与我 们联系。谢谢！
速卖通模版信
速卖通模版信您是否还在为英语不好而苦恼？您是不是在纠结为什么自己的店铺信誉没有升高？这里给您一些模版信，您可以在交易过程中主动引导买家确认收货及留好评。
1、模版一：刚发货后，提醒买家注意收货及收货后留好评（如果使用的挂号运输方式，如EMS或者DHL等）Dear Valued Customer,We are happy to inform you that your purchase hasbeen dispatched! The typical time of arrival is between 7 and 10 days. If youritem does not arrive within 10 days, please let us know.After your item has arrived, why not take amoment to leave positive feedback about our products and service? It only takes a moment, and it’s a great way to help others make purchases like yours!Thank you for your custom, and we look forwardto providing you with the best buying experience again on AliExpress!Yours sincerely,Seller NameB.如果使用的是挂号大小包Dear Valued Customer,We are happy to inform you that your purchase hasbeen dispatched! The typical time of arrival is between 14 and 39 days. If youritem does not arrive within 39 days, please let us know.After your item has arrived, why not take amoment to leave positive feedback about our products and service? It only takesa moment, and it’s a great way to help others make purchases like yours! Thank you for your custom, and we look forwardto providing you with the best buying experience again on AliExpress!Yours sincerely,Seller Name2、模板二：若物流已妥投或者已经到达目的国，可提醒买家确认收货及留评Dear Valued Customer,Thank you for shopping on our store - we hopeyou are enjoying your purchase!Your shopping experience is very important to usand our business. We would like to invite you to leave positive feedback on ourproducts and service. It only takes a moment, and it’s a great way to helpothers make purchases like yours!If you are unsatisfied with any aspect of ourservice, please contact us first so we can try to resolve your problem.Thank you for your custom, and we look forwardto providing you with the best buying experience again on AliExpress!Yours sincerely,Seller Name3、模板三：已经确认收货后，提醒买家及时留评Dear Valued Customer,Thank you for shopping on our store - we hopeyou are enjoying your purchase!Your shopping experience is very important tous and our business. We would like to invite you to leave positive feedback onour products and service. It only takes a moment, and it’s a great wayto helpothers make purchases like yours!If you are unsatisfied with any aspect of ourservice, please contact us first so we can try to resolve your problem.Thank you for your custom, and we look forwardto providing you with the best buying experience again on AliExpress!Yours sincerely,Seller Name4、模板四：收到评价后A：如果收到好评，一定要对买家进行答谢，有助于买家再次转化：Dear Valued Customer,Thank you for your recent positive feedback!Your satisfaction is hugely important to us,and keeps us motivated to try harder for our customers!You can check out more great products from ourstore: We hope we’ll see you again on our store soon.Yours sincerely,Seller NameB：如果收到中差评，则一定要让买家说出不满意的地方及时弥补，并且可以引导买家修改评价：Dear Valued Customer,We are sorry to see that you left negative or neutralfeedback relating to your recent purchase experience from our store. Please contact us at any time so we can findout why you were unhappy and resolve your problems. We hope then you can reviseyour feedback into a positive feedback for us!Yours sincerely,Seller Name.如果以上几点您都做到了，恭喜您，您的店铺信誉和好评率马上就会提升咯！。
客服邮件模板
一、未收到货 (4)（1）.首次来信 (4)1. 请求等待 (4)2. 请求等待一周 (5)3. 请求等待3天 (5)4.晚发货 (6)a: 晚发货, 请求等待（假装海关扣押了一段时间） (6)b: 晚发货, 假装建议重发 (6)5. 部分未收到，请求等待（拆分订单，无货后寄包裹） (7)6. 建议重发, 未收到，丢包 (7)7. 建议退款, 丢包（无货） (8)8. 建议重发, 部分未收到/发错货 (8)9. 建议退款, 部分未收到/发错货（无货） (8)10. 告知跟踪号（邮政） (9)11. 告知跟踪号（比邮） (9)12. 客户询问跟踪号（没有跟踪号） (10)13. 已签收，未到货（邮政） (10)14. 已签收，未收到/到达待取（挂号） (10)（2）再次来信 (11)1. 建议重发 (11)2. 建议退款 (11)3. 告知将要发出 (12)4. 已重发，请求等待 (12)5. 告知已退款 (13)6. 退款没收到，让客户询问Amazon (13)7.感谢买家答应等待 (13)8.感谢买家的理解 (14)9.买家告知货收到，索要好评 (14)二、物品破损 (15)（1）首次来信 (15)1. 请求拍照-破损 (15)2. 建议重发-破损 (15)3. 建议退款-破损 (16)4. 钻掉了或是什么掉了退部分款 (16)（2）再来信 (17)1. photo收到，建议重发 (17)2. photo收到，建议退款 (17)3. photo未收到，询问 (17)4. 告知24小时内重发 (18)5. 告知已退款 (18)三、描述不符 (18)1. 请求拍照 (18)2. 建议重发，发错货时 (19)3. 建议退款(部分退款，或全部) (19)（2）再来信 (20)1. 告知会重发 (20)2. 告知已退款 (20)四、订单问题 (20)（1）取消交易 (20)1.取消交易-付款前 (20)2.取消交易-已付款，未寄出 (21)3.取消交易-已付款，已寄出 (21)4.拒收 (21)（2）修改地址 (22)1. 可以修改 (22)2. 修改地址-不能修改，货已发 (22)（3）. 客户想某个时间到，到不了，问是否继续交易 (22)1. 客户不回复，联系客户，问是否继续交易 (23)2. 客户想某个时间到，不确定，请求等待 (23)五、退货问题 (24)1.不需要，要退回，问原因 (24)2.发退回地址 (24)3.货物退回时（我方出运费） (24)4.货物退回时（对方出运费） (25)5.货物退回时(海外仓) (25)六、建议UPS (26)1.建议使用UPS的(美国站) (26)2.建议使用UPS的(英国站) (26)UPS 无法投递让客户联系当地邮局 (27)七、缺货单，异常单联系 (28)1. 假装包裹破损被退回，建议重发 (28)2. 假装包裹破损被退回，建议退款（无货） (28)3. 假装包裹破损被退回，建议有货寄出无货退款 (29)4. 假装包裹破损被退回，建议自选（无货） (29)八、运送及运费问题 (30)(1) 运费问题 (30)1. 客户问可不可以统一运费 (30)2. 运送问题-屏蔽国家解释 (30)九、中差评claim问题 (31)(1)claim (31)1. 建议重发-漏发，（已回复） (31)2. 建议重发-丢包 (31)3. 已重发，请求等待 (32)4. 建议退款-漏发 (32)5. 建议退款-丢包 (32)6. 建议退款（建议重发无回复） (33)5. 已退款 (33)B: Item not as described (34)1. 请求拍照-破损 (34)2. 建议重发-破损 (34)3. 已重发-破损（有跟踪号） (35)4. 建议退款-破损（质量差） (35)C: Charge backs (36)1. Charge backs问原因 (36)2. 未回复-已签收联系亚马逊 (36)(2)Feedback (37)（1）未收到货物的 (37)1. 建议重发 (37)2. 告知将要重发 (37)3. 已重发-有跟踪号 (38)4. 已重发-问有没有收到 (38)5. 已重发-已签收 (39)6. 建议退款 (39)7. 已退款 (40)8. 已经全额退款，未收到回复，再次联系催促改差评 (41)（2）物品损坏 (41)1. 建议重发 (41)2. 已重发 (42)3. 已重发-已签收 (42)4. 建议退款 (43)5. 建议重发无收到回复，建议退款（请求客户改评时） (43)6. 已退款 (44)（3）质量不满意 (44)1. 建议退款 (44)2. 已退款 (45)（4）尺寸不合适 (45)1. 部分退款 (45)2. 已退款 (46)（5）其他原因 (46)1.没有说明原因 (46)3. 客户答应修改评价，告知步骤 (47)十、联系亚马逊 (48)（1）Case (48)未收到 (48)1. 建议重发-丢包（无回复） (48)2. 已退款-丢包 (48)3. 已退款-丢包（签收） (49)4. 已重发-丢包 (49)5. 已退款-漏发 (50)描述不符 (50)1. 请求照片，未回复-破损 (50)2. 已退款-破损 (50)3. 描述不符，让客户退回，但未退回 (51)（2）Feedback (51)未收到 (51)1. 已重发-已签收（原跟踪号已签收） (51)2. 已重发-已签收（原订单丢包） (52)3. 已退款-丢包 (52)4. 已退款-漏发 (53)破损 (53)1. 已重发-已签收 (53)描述，期望 (54)1. 已退款-客户同意删评 (54)2. 解释藏银银 (54)一、未收到货（1）.首次来信1. 请求等待11.18邹Dear Valued Customer,Glad to hear from you. Sorry for letting you wait so long.Your package has been sent out on 日期.And it usually takes around 15-25 business days for arrival because of the package shipped from China. But sometimes it may be delayed by many unsteady factors like customs, flights, weather,etc which are uncontrollable.So could you please give us another some days? Your patience and understanding is so appreciated.And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for you, you have my words.Any question or problem, do feel free to contact us. We will reply you within 24 hours.Best regards,您的店铺或者品牌名字2. 请求等待一周11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.From the message, we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by many unsteady factors. Sometimes, the packages may be delayed a little.And if you like, could you please give us another week? If the package still not arrived then, we’d like to give a refund or re-send for the transaction.And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.Look forward to your reply ^_^And we sincerely believe nothing can be a problem with communication.Nice day.您的店铺或者品牌名字3. 请求等待3天11.18邹Hi,Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.From the message, we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by many unsteady factors. The packages sometimes may be delayed a little.And if you like, could you please give us 3 days? If the package still not arrived then, we’d li ke to give a refund or re-send for the transaction.And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.Look forward to your reply ^_^And we sincerely believe nothing can be a problem with communication.Nice day.您的店铺或者品牌名字4.晚发货a: 晚发货, 请求等待（假装海关扣押了一段时间）11.18邹Hi,Dear Valued Customer,Sorry to hear that you haven't received the package.After we got your message, we contacted the logistic company immediately.We were told that your package was delayed because of customs inspection, and your package has arrived in your country.So could you please give us a few days more? Your patience and understanding is so appreciated. And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for youAny question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.Nice day您的店铺或者品牌名字b: 晚发货, 假装建议重发11.18邹Hi,Dear Valued Customer,Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.How about we resend the order for you to show our regret? If you agree with re-send, any way, we are trying our best to arrive you the item, no matter what would we pay for.Honestly, beg your forgiveness.Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Best regards您的店铺或者品牌名字5. 部分未收到，请求等待（拆分订单，无货后寄包裹）Hi,Dear Valued Customer,Glad to hear from you.We are so sorry to hear that part of item missing.Please don't worry, after we check. You order was sent out separately.Because of international shipment, sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable.So could you please give us another some days? Your patience and understanding is so appreciated.Any question or problem, do feel free to contact us. It’s our bigge st pleasure to serve you, my dear friend.Best regards,您的店铺或者品牌名字6. 建议重发, 未收到，丢包11.18邹Dear Valued Customer,Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.How about we resend the order for you to show our regret? It usually takes around 15-25 business days for arrival. Or you’d like a refund instead? If you agree with resend, could you please check your address for us? Thanks in advance. Your idea will always be respected.Thanks for your patience and understanding again.Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Nice day,您的店铺或者品牌名字丢包，建议有货重发，无货退款11.18邹Dear Valued Customer,Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.Sorry about the inconvenience that may cause.We would like to send you to the item, but the SKU: is unavailable.How about we refund you the unavailable items and send the other items? What’s your idea? We will respect your idea.Honestly, beg your forgiveness. Thanks for your patience and understanding again.Look forward to your reply!Nice day,您的店铺或者品牌名字7. 建议退款, 丢包11.18邹Dear Valued Customer,Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.We would like to send you to the item, but the item is not availableHow about we re fund you the item to show our regret? What’s your idea? We will respect your idea.Honestly, beg your forgiveness. Thanks for your patience and understanding again.Look forward to your reply!Nice day,您的店铺或者品牌名字8. 部分未收到/发错货建议重发, 11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.As your question, after we check, I guess it maybe the negligence of our packaging staff.How about we re-send you the item to show our regret? What’s your idea?By the way, as usual the item will take around 15-25 working days to reach your side. Honestly, beg your forgiveness.Thanks for your patience and understanding again.We will send out the item after get your kind reply.Nice day,您的店铺或者品牌名字9. 部分未收到/发错货, 建议退款,（无货）11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.As your question, after we check, I guess it maybe the negligence of our packaging staff.We would like to send you to the item, but the item is not availableHow about we refund you the item to show our regret? What’s your idea? We will respect your idea.Honestly, beg your forgiveness. Thanks for your patience and understanding again.Look forward to your reply!Nice day,您的店铺或者品牌名字10. 告知跟踪号（邮政）11.18邹My Dear Valued Customer, ,Thank you for your purchase, I’m so sorry you waiting so long.This is your tracking number 跟踪号, check website is /en/result/post.shtml. The package status is “状态”.And it usual takes 15-25 days to arrive you from shipping to deliver.So could you please give us another some days? Your patience and understanding is so appreciated.And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for youAny question or problem, do not hesitate to contact us. We will reply you within 24 hours.Nice day您的店铺或者品牌名字11. 告知跟踪号（比邮）My Dear Valued Customer, ,Thank you for your purchase, I’m so sorry you waiting so long.This is your tracking number 跟踪号, check website is /en/contact.. The package status is “状态”. By the way, we use the Belgian Post.And it usual takes 15-25 days to arrive you from shipping to deliver.So could you please give us another some days? Your patience and understanding is so appreciated.And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for youAny question or problem, do not hesitate to contact us. We will reply you within 24 hours.Nice day您的店铺或者品牌名字12. 客户询问跟踪号（没有跟踪号）Dear Valued Customer, ,Glad to hear from you. Thanks for your purchase.Because the price is under £8.00/$8.00/€8.00, tracking numbers will be not update on the web, really sorry take inconvenient to you.But please don’t wo rry, usually all our items can arrive safely in around 15-25 days because of international shipment. And of course sometimes it may be delayed a little due to many uncontrollable factors like customs, flights, etc.So could you please give us another more days?And if the package still not arrives then, do remember to contact us again.Greetings from China here您的店铺或者品牌名字13. 已签收，未到货（邮政）Dear Valued Customer,Thank you for your purchase, I’m so sorry you waiting so long.We shipped the item by USPS, this is your tracking number跟踪号, check website is https:///.You can view it./en/result/post.shtml. The package status is “状态”.According to the status, may be it arrived even delivered already, you can dial your local post office ask them send it to you or get it by yourself. Or the package in your postbox?If you get the package or not, please feel free to contact us again.Thanks for your patience again.Any request, contact us freely. We will reply you within 24 hours.Nice day,您的店铺或者品牌名字14. 已签收，未收到/到达待取（挂号）Dear Valued Customer, ,Thank you for your purchase, I’m so sorry you waiting so long.This is your tracking number 跟踪号, check website is /en/result/post.shtml. You can view it.The package status is “状态”.According to the status, may be it arrived even delivered already, you can dial your local post office ask them send it to you or get it by yourself.If you get the package or not, please feel free to contact us again.Thanks for your patience again.Any request, contact us freely. We will reply you within 24 hours.Nice day,您的店铺或者品牌名字（2）再次来信1. 建议重发11.18邹Hi,Dear Valued Customer,Thank you so much for your communication and patience shown in this transaction which we do appreciate so much.We are sorry to know that the package still not arrived. Just as we’ve promised, we’d like solve the problem for you now.How about arranging a re-send for this order? Or you’d like a refund instead? If you agree with resend, could you please check your address for us? Thanks in advance. Your idea will always be respected.We will send out the item after get your kind reply.Best wishes,您的店铺或者品牌名字2. 建议退款11.18邹Hi,Dear Valued Customer,Thank you so much for your communication and patience shown in this transaction which we do appreciate so much.We are sorry to know that the package still not arrives. Just as we’ve promised, we’d like to resolve the problem for you now.How about we refund you the order? You can keep it as a gift when the package arrives later. How do you like this suggestion?Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Best regards,您的店铺或者品牌名字3. A:告知将要发出11.18邹Dear Valued Customer,Thanks for your reply.We will send it out for you within 24 hours. And it usually takes around 15-25 days for arrival. Sincerely hope the package can arrive ASAP ^_^Any question or problem, do feel fre e to contact us. It’s our biggest pleasure to serve you. We will reply you within 24 hours.Best regards,您的店铺或者品牌名字B: 已重发有货的，退款无货的11.18邹Dear Valued Customer,Thanks for your kind reply.The refund of unavailable item has been issued, please check your account.We will send remaining item out for you within 24 hours. And it usually takes around 10-15 days for arrival. Sincerely hope the package can arrive ASAP ^_^Any question or problem, do feel free to contact us. It’s our biggest pleasure to serve you. We will reply you within 24 hours.Best regards,您的店铺或者品牌名字4. 已重发，请求等待11.18邹Hi,Dear Valued Customer,We are sorry about that you have not received your first package.Your replacement has been resent on 发货时间. And it usually takes around 15-25 days for arrival. And if you like, could you please give us other days? Sincerely hope the package canarrive ASAP ^_^Please give us a chance, and if the package still not arrives then, do remember to contact us again. We will give you a full refund. We don’t want to let you disappointed. Let customer satisfac tion is our aim.Any question or problem, do feel free to contact us. It’s our biggest pleasure to serve you.Best regards,您的店铺或者品牌名字5. 告知已退款11.18邹Hi,Dear Valued Customer,Thanks for your kind reply.The refund has been issued for you, please check it.Thank you again for your patience and consideration shown in this transaction.If the package happens to arrive you, please just keep it as a gift.Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.Nice day,您的店铺或者品牌名字6. 退款没收到，让客户询问AmazonHi,Dear Valued Customer,Sorry to hear that you haven't received your refund.But we indeed did a refund to you. Please see the attachment.We have attach the picture to show refund status.The refund only retreat to your account which you paid for this order.If possible, maybe you could ask Amazon for a bright answer.The refund should be returned to your account automatically.Any question or problem, do not hesitate to contact us.It’s our biggest pleasure to serve you.Nice day.您的店铺或者品牌名字感谢买家答应等待11.18邹Dear Valued Customer,Thanks for your kind patience and big understanding, hope it will arrive you soon.Any question or problem, do feel free to contact us. We will reply you within 24 hours.Best regards,您的店铺或者品牌名字感谢买家的理解Dear Valued Customer,Thanks for your big understanding. You are a very nice customer.Any question or problem, do feel free to contact us. We will reply you within 24 hours.Best regards,您的店铺或者品牌名字买家告知货收到，索要好评Dear Valued Customer,We are so happy to hear that you have received the item.Thank you again for your big patience and understanding shown in this transaction. We do appreciate it so much.Do you like it? Your shopping experience is very important to us and our business. We would like to invite you to leave positive feedback on our products and service.Thank you for your kindly help, and we look forward to providing you with the best buying experience again on Amazon!Best wishes,您的店铺或者品牌名字买家告知货收到Dear Valued Customer,We are so happy to hear that you have received the item.Thank you again for your big patience and understanding shown in this transaction. We do appreciate it so much.Best regards,您的店铺或者品牌名字索要好评Dear Valued Customer,It’s our biggest pleasure to serve you, my dear buyer.Satisfying every customer is our principle.Hope you can give us a positive feedback for our service.Greetings from China hereBest wishes,您的店铺或者品牌名字二、物品破损（1）首次来信1. 请求拍照-破损11.18邹Hi,Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.We are so sorry to know that the item was damaged. Could you please take a photo of the damaged item? No hard feelings, it’s just o ur routine work and will also help us find out the exact reason for the damage in order to avoid the same problem again.Thank you so much for your help and understanding.And we sincerely believe nothing can be a problem with communication.Look forward to your reply!Best wishes,您的店铺或者品牌名字2. 建议重发-破损11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.Sorry about that the item was damaged.But please don’t worry; we’d like to fix the problem for you.How about re-send you a perfect one to replace the damaged one? As to the damaged one, no need to send back. Certainly, we will pay for the postage.It will be sent out after get your kind reply.Look forward to your reply!Best wishes,您的店铺或者品牌名字3. 建议退款-破损11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.Sorry about that the item was damaged.But please don’t worry; we’d like to fix the problem for you.How about refund you the damaged item? And you don’t need to return the damaged item to us. Or what’s your idea?Look forward to your reply!Best regards,您的店铺或者品牌名字4. 钻掉了或是什么掉了退部分款Hi,Dear Valued Customer,Sorry to hear that.But don’t worry. We would like to resolve the problem for you now.How about we refund you 金额to show our regret?What’s your idea? We will respect your idea always.We are sorry for having you through this inconvenience.Looking forward to your reply!Best wishes,您的店铺或者品牌名字（2）再来信1. photo收到，建议重发Dear Valued Customer,We got the photo. Thank you so much for your effort in this matter.Just as we promised, we’d like to fix the problem for you now.How about re-sending you a new one to replace the damaged one? As to the damaged one, no need to send back. W e really don’t want to trouble you on the returning.And we will also package the item much better to avoid the same problem again.How do you like this suggestion?Look forward to your reply!Best wishes,您的店铺或者品牌名字2. photo收到，建议退款Hi,Dear Valued Customer,We have received the photo you taken. Thank you so much for your effort in this matter.Just as we promised, we’d like to fix the problem for you now.How about we do a refund for this matter? And you don’t need to return the item at your expense. How do you like this suggestion?Or what’s your idea? Your idea will be respected always.Look forward to your reply!Best wishes,您的店铺或者品牌名字3. photo未收到，询问Hi,Dear Valued Customer,Thank you so much for your help. But we still have not received the photo that you sent to us. Could you please try again?Thank you again for your help and consideration.Look forward to your reply!Nice day.您的店铺或者品牌名字4. 告知24小时内重发Hi,Dear Valued Customer,Thanks for your kind letter.We will re-send the item for you in 24 hours. And we will also package it more carefully in order to avoid the same problem again.And it usually takes around 15-25 days for arrival. Hope the package can arrive ASAP. Thank you again for your understanding and communication shown in this transaction.Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.Best regards您的店铺或者品牌名字5. 告知已退款Hi,Dear Valued Customer,Thanks for your kind reply.The refund has been issued just as we agreed. Please check it.Thank you again for your understanding and communication shown in this transaction.Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.Best regards,您的店铺或者品牌名字三、描述不符（1）首次来信1. 请求拍照-发错货时11.18邹Hi,Dear Valued Customer,We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.Did we send the wrong item to you? In order to find the best solution for this matter, could we trouble you to take a photo of the item you received?And we will surely give you a most satisfactory solution for you.Look forward to your reply!Best wishes,您的店铺或者品牌名字2. 建议重发-发错货时11.18邹Hi,Dear Valued Customer,We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.How about re-sending you the right one for you? As to the original one, no need to send back. We really don’t want to trouble you.How do you like this suggestion?Look forward to your reply!Have a nice day您的店铺或者品牌名字3. 建议退款(部分退款，或全部)Hi,Dear Valued Customer,We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.How about we refund you 退款金额for this matter? And you don’t need to return the item. How do you like this suggestion?Or what’s your idea? Your idea will be respected always.Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Best wishes,您的店铺或者品牌名字（2）再来信1. 告知会重发Hi,Dear Valued Customer,We will re-send the item for you in 24 hours.Thank you again for your understanding and communication shown in this transaction.And it usually takes around 15-25 days for arrival. Hope the package can arrive ASAP.Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.Have a nice day您的店铺或者品牌名字2. 告知已退款Hi,Dear Valued Customer,We have issued the refund just as we agreed, please check it.Thank you again for your communication and kindness in this matter.Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.Best wishes,您的店铺或者品牌名字四、订单问题（1）取消交易1.取消交易-付款前Dear Valued Customer,Because the payment is pending, so we could not operate it for you. You can contact the Amazon.Any question or problem, do feel free to contact us. Thank you.Best wishes,您的店铺或者品牌名字2.客户取消交易-已付款，未寄出Dear Valued Customer,Your order has been canceled and the refund will be returned to your account automatically. Please check your account.Any question or problem, do feel free to contact us. Thank you.Best wishes,您的店铺或者品牌名字3.客户取消交易-已付款，已寄出Hi,Dear Valued Customer,We are sorry to hear that you’d like to cancel the order. And we’d like to, but the package has already sent out to you.Is it possible to continue the transaction? Since the package is already on its way to you?Thank you so much for your understanding and consideration.Look forward to your reply!Have a nice day.您的店铺或者品牌名字4.拒收Dear Valued Customer, ,Thanks for your reply.Please refuse the package if the package happens to reach your side one day. Hope you could understand us.And when we get the package, we will refund you. Hope you could understand us.We sincerely believe nothing can be a problem with communication.Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.Best regards,您的店铺或者品牌名字（2）修改地址1. 可以修改Hi,Dear Valued Customer,Ok, no problem. We will ship the order to the new address.Thanks for your support.Best wishes,您的店铺或者品牌名字2. 修改地址-不能修改，货已发Hi,Dear Valued Customer,We are sorry but your order has already been sent out to the original address shown on Amazon. Maybe you can ask someone there to receive the package for you first. OK?Any question or problem, do feel free to contact us. Thank you.Have a nice day您的店铺或者品牌名字（3）. 客户想某个时间到，到不了，问是否继续交易Hi,Dear Valued Customer,Glad to get your request.It usual takes 15-25 days from ordered date to delivered date.But, as you know, it is international shipment. But sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable. So we could NOT make you a promise that the item could reach your side before 某个时间.The parcel maybe will miss your delivery date. How about cancel this order for you? Or you want to continue the transaction?Look forward to your kind reply.Have a nice day您的店铺或者品牌名字1. 客户不回复，联系客户，问是否继续交易HiDear Valued Customer, ,Glad to write you again.We have replied you on 时间, but get no reply from you. Maybe you are so busy.Thanks for your purchase.The parcel maybe will miss your delivery date. How about cancel this order for you? Or you want to continue the transaction?Look forward to your kind reply.Nice day.您的店铺或者品牌名字If you don't reply us within 48 hours, we will cancel the order for you to make my own decisions.2. 客户想某个时间到，不确定，请求等待HiDear Valued Customer, ,Glad to get your request.Your package has been sent out on 时间It usual takes 15-25 days from ordered date to delivered date.But, as you know, it is international shipment. But sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable. So we could NOT make you a promise that the item could reach your side before某个时间.Thanks for your patience.Any question, please contact us feel freely.Nice day,您的店铺或者品牌名字。
速卖通邮件回复模板
已经发货hi my dear friendThe goodsyou need had been sent to you. It's on the way now.Please pay attent ion to the delive ry and sign as soon as possib le. If you have any questi ons, please feel free to contac t me.regard s在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。
以下为相关步骤的范例：1、当买家光顾你店铺, 询问产品信息时：重点：跟买家初次打招呼，要亲切、自然并表示出你的热情。
尽量在初步沟通时把产品元素介绍清楚，范例参考:Hello, my dear friend.Thankyou for your visiti ng to my store, you can find the produc ts you need from my store. If thereare not what you need, you can tell us, and we can help you to find the source, please feel free to buy anythi ng! Thanks again.2、鼓励买家提高定单金额和定单数量,提醒买家尽快确认定单时可参考:Thankyou for your patron age, if you confir m the orderas soon as possib le, I will send some gifts. A good news: Recent ly thereare a lot of activi tiesin our store. If the valueof goodsyou buy countto a certai n amount, we will give you a satisf ied discou nt.3、交易进行中，通知买家去参看物流情况时，可参考：The goodsyou need had been sent to you. It's on the way now.Please pay attent ion to the delive ry and sign as soon as possib le. If you have any questi ons, please feel free to contac t me.4、当完成交易，您表示感谢，并希望他下次能够再次回头时，可参考：Thankyou for your purcha se, I have prepar ed you some gifts, whichwill be sent to you alongwith the goods.Sincer ely hope you like it. I'll give you a discou nt, if you like to purcha se anothe r produc ts.5、推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。
店铺初次联系的E,mail模板
店铺初次联系的E,mail模板Dear Professor Smith:I am a college graduate from ABC University, with a degree in Computer Science, currently working full time as a computer programmer with Bank of China, but interested in applying for a Research Assistantship at your school. Dr. Song provided me with your e-mail address and suggested that I write you about a possible position.I attended the Special Class of Gifted Use at ABC University when I was 14 years old and earned my Bachelor's Degree in computer science there in 1996. Since graduation, I have been working with the Technology Department, Bank of China. My responsibility at the Bank is to develop application software for internal usage and help managing the Bank's database and network. I led or took part in several key projects such as Foreign Exchange Savings Accounts Networking System, the State Dragon Card Networking System and the Dragon Card-Stock Funds Transferring System. With my hardworking and continuous learning, I have gained tremendous practical experiences and knowledge in my field and also learned to be an excellent team player and a good communicator. I am quite proficient in Unix operating system, Windows NT, computer programming (using C/C++/ESQL C, and Visual Basic), and Informix database system. In addition, I have had solid hands-on experience in TCP/IP network design and implementation.As stated earlier, I have always been interested in bothcomputer science and biology as both disciplines are at the forefront of rapid development. Health Informatics seems a perfect subject for me as I can learn more about the healthcare discipline while using my skills in computer, especially in database and network, to make contribution to health informatics. I am convinced that with my strong technical background, diligence and intelligence, and my enthusiasm for health informatics, I will be an excellent student in this field and a good Research Assistant to you.I would greatly appreciate it if you would grant me an opportunity for application. You may reply to me through this email address. Thank you very much for your consideration.Sincerely yours,Mei Wong。
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问询的处理-8
问询－价格(同意让价)
Dear, Thanks for your inquiry. As you are a new client for us / you are our most welcomed friend, we decided to accept your suggested price / offer 10% discount for the said product(s). Trust you would find the price has reached bottom in consideration of its quality. Wishing you a happy shopping with us.
问询的处理-9
问询－价格(数量折扣)
Dear,
Thanks for your enquiry and we are glad you are interested in our products.
Product: PC Girl Case for iPhone 5S (SKU:72156) Price: $4/pcs Minimum qty: 50 pcs Packing: PP package Shipping: 2-3 business days upon receipt of payment Shipped by: China Post We provide such favorable offer to try to become your reliable business partner. Looking forward to your prompt decision.
问询的处理-4
问询－产品是否有货
Dear, Thanks for your inquiry. Yes, we have plenty of such cases in stock. Could you advise how many pcs you want? 或 Sorry, the item you mentioned is just out of stock and it will be available in two weeks. Could you please check whether the following similar ones are also suitable for you? XXX, XXXX, XXX (link) Looking forward to your prompt reply.
问询的处理-2
问询－未指明产品2(Email)
Dear, Thanks for your inquiry. We specialize in all kinds of mobile phone cases which have enjoyed great popularity worldwide. For details, please review our shop: /store/XXXXXX In addition, we’d also like to enclose several popular products for your reference firstly. Please contact us through the following channels if any item is of interest to you: Aliexpress Trademanager XXX / Skype XXX / MSN XXX . Looking forward to hearing from you soon.
问询的处理-1
问询－未指明产品1 (Message, Trademanager)
Dear, Thanks for your inquiry. Would you please provide the links for your interested products? You are welcome to add our Skype XXX or MSN XXX for further discussion. We are expecting to establish long term relationship with you.
ALIEXPRESS 新手卖家－基础客户服务
Design: Festoon Lau
2013.12.30
主要内容
• 售前 －询盘情景沟通邮件模板
• 售中 －订单处理沟通邮件模板 • 售后－售后注意事项与邮件模板
• 售后－售后投诉处理技巧与邮件模板
ALIEXPRESS 询盘情景沟通邮件模板
Design: Festoon Lau
2013.12.20
内容
• 商业知识－谈判步骤
• 问询的处 • 还盘的处理
案例背景： 公司: Green Trading Co., Ltd. 产品: Mobile Phone Case
• 发盘的跟进
商业知识－谈判步骤
询盘 Enquiry
发盘 Offer
还盘 Counter-offer
接受 Acceptance
问询的处理-7
问询－价格(不准备让价)
Dear, Thanks for your inquiry. From the product feedback, trust you would agree that our price is very competitive for such good quality. Discount can not be provided for 1 pcs as we only have minimum profit. However, we can provide discount 5% for bulk buying no less than 50 pcs. Thank you for consideration and understanding. Looking forward to your response.
问询的处理-6
问询－快递运费
Dear, Thanks for your inquiry. The cheapest express way for 10 pcs of the mentioned cases shipping to Brazil needs about extra $20(0.65KG) by UPS Expedited, which only takes 4-8 days to arrive to you. Kindly advise whether it is acceptable for you. We welcome you to contact us via Trademanager XXX or Skype XXX or MSN XXX for further discussion.
问询的处理-5
• 问询－物流时间
Dear,
Thanks for your inquiry.
Generally, we would arrange your product within 2-3 business days upon receipt of your payment.
Normally international shipping would be slower than domestic. It usually takes 7-21 business days by China Post and 3-15 business days by EMS/Fedex to your country. And sometimes if some uncontrollable situations occur, such as bad weather, holiday, etc, it would be slower than that. Thank you for understanding．Welcome your order. Thank you.
问询的处理-3
问询－产品是否有更多颜色、款式、图片
Dear, Thanks for your inquiry. Yes, this one has other color(s)/style(s)/picture(s) as attached. Would you please advise which one is your favorite? 或 Sorry that we have not other color/style/picture for it. Please do feel free to check other products in our store. We’d like to offer you our latest discount. Looking forward to your further contact.
发盘的跟进-1
第一次跟催(3-7天内)
Dear, We are writing to check whether you have received our last quotation on our PC Girl Case for iPhone 5S (SKU:72156) dated 20 Dec 2013. You may rest assured the quality for the goods you selected is quite good. Should you have any concern, please feel free to communicate with us online. Awaiting your immediate response, we are
还盘的处理-1
还盘－ 同意还价
Dear, Thanks for your message.