速卖通新手卖家-基础客户服务邮件模板

还盘的处理-1
还盘－ 同意还价
Dear, Thanks for your message.
In consideration of the situation you mentioned / In order to assist you to compete with other dealers / In order to show our sincerity, we have decided to accept your counter-offer as an exceptional case.
问询的处理-6
问询－快递运费
Dear, Thanks for your inquiry. The cheapest express way for 10 pcs of the mentioned cases shipping to Brazil needs about extra $20(0.65KG) by UPS Expedited, which only takes 4-8 days to arrive to you. Kindly advise whether it is acceptable for you. We welcome you to contact us via Trademanager XXX or Skype XXX or MSN XXX for further discussion.
问询的处理-7
问询－价格(不准备让价)
Dear, Thanks for your inquiry. From the product feedback, trust you would agree that our price is very competitive for such good quality. Discount can not be provided for 1 pcs as we only have minimum profit. However, we can provide discount 5% for bulk buying no less than 50 pcs. Thank you for consideration and understanding. Looking forward to your response.
ALIEXPRESS 新手卖家－基础客户服务
Design: Festoon Lau
2013.来自百度文库2.30
主要内容
• 售前 －询盘情景沟通邮件模板
• 售中 －订单处理沟通邮件模板 • 售后－售后注意事项与邮件模板
• 售后－售后投诉处理技巧与邮件模板
ALIEXPRESS 询盘情景沟通邮件模板
Design: Festoon Lau
问询的处理-2
问询－未指明产品2(Email)
Dear, Thanks for your inquiry. We specialize in all kinds of mobile phone cases which have enjoyed great popularity worldwide. For details, please review our shop: http://www.aliexpress.com/store/XXXXXX In addition, we’d also like to enclose several popular products for your reference firstly. Please contact us through the following channels if any item is of interest to you: Aliexpress Trademanager XXX / Skype XXX / MSN XXX . Looking forward to hearing from you soon.
问询的处理-3
问询－产品是否有更多颜色、款式、图片
Dear, Thanks for your inquiry. Yes, this one has other color(s)/style(s)/picture(s) as attached. Would you please advise which one is your favorite? 或 Sorry that we have not other color/style/picture for it. Please do feel free to check other products in our store. We’d like to offer you our latest discount. Looking forward to your further contact.
问询的处理-4
问询－产品是否有货
Dear, Thanks for your inquiry. Yes, we have plenty of such cases in stock. Could you advise how many pcs you want? 或 Sorry, the item you mentioned is just out of stock and it will be available in two weeks. Could you please check whether the following similar ones are also suitable for you? XXX, XXXX, XXX (link) Looking forward to your prompt reply.
发盘的跟进-1
第一次跟催(3-7天内)
Dear, We are writing to check whether you have received our last quotation on our PC Girl Case for iPhone 5S (SKU:72156) dated 20 Dec 2013. You may rest assured the quality for the goods you selected is quite good. Should you have any concern, please feel free to communicate with us online. Awaiting your immediate response, we are
问询的处理-8
问询－价格(同意让价)
Dear, Thanks for your inquiry. As you are a new client for us / you are our most welcomed friend, we decided to accept your suggested price / offer 10% discount for the said product(s). Trust you would find the price has reached bottom in consideration of its quality. Wishing you a happy shopping with us.
2013.12.20
内容
• 商业知识－谈判步骤
• 问询的处理 • 还盘的处理
案例背景： 公司: Green Trading Co., Ltd. 产品: Mobile Phone Case
• 发盘的跟进
商业知识－谈判步骤
询盘 Enquiry
发盘 Offer
还盘 Counter-offer
接受 Acceptance
问询的处理-5
• 问询－物流时间
Dear,
Thanks for your inquiry.
Generally, we would arrange your product within 2-3 business days upon receipt of your payment.
Normally international shipping would be slower than domestic. It usually takes 7-21 business days by China Post and 3-15 business days by EMS/Fedex to your country. And sometimes if some uncontrollable situations occur, such as bad weather, holiday, etc, it would be slower than that. Thank you for understanding．Welcome your order. Thank you.
发盘的跟进-2
第二次跟催(20天左右)
Dear, We are sorry to reach you again on our last quotation regarding our PC Girl Case for iPhone 5S (SKU:72156) dated 20 Dec 2013. In past several years, we have established good relationship with many other dealers worldwide. You can rest assured that your price will be profitable. We are expecting your comment no matter what it is. With kind regards to you and your family.
问询的处理-9
问询－价格(数量折扣)
Dear,
Thanks for your enquiry and we are glad you are interested in our products.
Product: PC Girl Case for iPhone 5S (SKU:72156) Price: $4/pcs Minimum qty: 50 pcs Packing: PP package Shipping: 2-3 business days upon receipt of payment Shipped by: China Post We provide such favorable offer to try to become your reliable business partner. Looking forward to your prompt decision.
问询的处理-1
问询－未指明产品1 (Message, Trademanager)
Dear, Thanks for your inquiry. Would you please provide the links for your interested products? You are welcome to add our Skype XXX or MSN XXX for further discussion. We are expecting to establish long term relationship with you.
Looking forward to order and you may be assured that it will receive our prompt attention.
还盘的处理-2
还盘 － 不同意还价
Dear, Thanks for your message. Much to our regret, we can not even slightly cut down the price. To cope with tough competition in the market, we have offered you our lowest price. Please also consider its quality and our service. Thanks for your kind understanding and look forward to establish long term relationship with you.