应用文写作-投诉信 PPT

感谢您的聆听！
EmSxusaeemrrcyi
• •
The content lwetrtietring
of
complain
Lead-in
Lead-in:tips
对所遇到的困难,恶劣的服务态度,劣质的产 品等提出抗议与改进的建议。
要求:内容有理,批评有节。
投诉缘故,叙事客观准确、简洁;语言要把我 掌握分寸,不失风度;方案切实可行;
plain Letter
Contents
LLeeiiaanndd--
• •
TIps TIps
CCoommppaa rriissoonn
• ••
complain ccoommppllaaiinn
letter lleetttteerr
sample ssaammppllee
1 12
•• cSoummpmlaariyn letter sample 2
(7)It is high time you took some measure to solve、、、、 (8)I sincerey hope such things will never take
place again、 (9)You must rectify this situation,or I will take it
称谓 投诉对象及缘故
证明材料 期望的解决途径
留下真实材料以 便取证
称谓 投诉对象及缘故 期望的解决途径 表示感谢 附带证明材料
Summar the content of pain letter
y
讲明投诉对象 阐述投诉的具体缘故 表达纠正的希望
Sample 1 of plain letter
to the court、 (10)If you cann't givபைடு நூலகம் me a satisfactory solution,I
will plain it to the Consumer Association、
Exercises
Writing
Using the sentencs we've learned in this class,pls write a plain letter about the poor baterry quality of your mobile phone、
about、、、、、
(4)My plaint about your 、、、、is based
on the fact that、、、、
(5)Hope you will improve your 、、、、、
(6)I hope you will take steps to rectify this stituation soon、、、、
Dear sir or madam,
I am writing to pain about 、、、、、 I trust you will take plaints seriously, and 、、、、if
it isn't settled properly,I would ask you to give back my money、Or I would plain to the concerned authory、
yours sincerely, xxx
Sample 2 of plain letter
Dear sir or madam,
I am writing to inform u that I found that、、、、、、、、、、、、、、
、、、、unsatisfactory, 、、、、、、、I hope you attacch importance to this、And help to settle this as soon as possible、
Yours sincerely, xxx
Pratical Sentences
(1)I write to show my great anger at
your、、、、 (2)I an writing to protest against
you、、、、、 (3)I am
writing
to
plain