商务英语课程课件Unit15 E-Commerce
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电子商务unit 15
Question 2
• What is a satisfaction? • Satisfaction means that the party breaking the contract declares that he will accept and handle the claim. • Generally speaking, in international trade, if any party does not fulfill the contract or cannot wholly fulfill the contract, his act amounts to breach of the contract.
• Based on consequences of breach of contract: • If one party breaks the contract and makes the other party unable to obtain the main profit, then this is called ‘’material breach’. In this case, the injured is entitled to cancel the contract and asks for compensation for losses.
Question 3
• There are two ways to determine the nature of breach. What are they? • One way is based on the trade terms of the contract; the other is based on to the consequence of breach
电子商务英语介绍PPT课件
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O2O
• 是指将线下的商务机会与互联网结合，让互联网 成为线下交易的前台 Connect offline business opportunity with Internet, let the Internet become a foreground of offline business
• 一种观点是，一家企业能兼备网上商城及线下实 体店两者，并且网上商城与线下实体店全品类价 格相同 O2O is a company both have E-store and physical store
E-Commerce
Gloria
1
Electronic commerce
• Definition • “e-commerce ”or “EC” • buying and selling of products or
services over electronic systems such as the Internet and other computer nshopping of C to C is a form of electronic commerce where a consumer places bid and other buys it. Here the websites acts an intermediate for the business .Example for such sites is Taobao.
• 也有另一种观点，o2o是b2c的一种特殊形式o2o is a special form of b2c
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Impact of E-Commerce
• For the business： it is provides easier way to market a particular product at low cost and also the product easily reaches the global market.
O2O
• 是指将线下的商务机会与互联网结合，让互联网 成为线下交易的前台 Connect offline business opportunity with Internet, let the Internet become a foreground of offline business
• 一种观点是，一家企业能兼备网上商城及线下实 体店两者，并且网上商城与线下实体店全品类价 格相同 O2O is a company both have E-store and physical store
E-Commerce
Gloria
1
Electronic commerce
• Definition • “e-commerce ”or “EC” • buying and selling of products or
services over electronic systems such as the Internet and other computer nshopping of C to C is a form of electronic commerce where a consumer places bid and other buys it. Here the websites acts an intermediate for the business .Example for such sites is Taobao.
• 也有另一种观点，o2o是b2c的一种特殊形式o2o is a special form of b2c
10
Impact of E-Commerce
• For the business： it is provides easier way to market a particular product at low cost and also the product easily reaches the global market.
E—commerce 基础讲义 ppt课件
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The Dimensions of Electronic Commerce
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Electronic Commerce: Definitions and Concepts
• EC organizations
brick-and-mortar organizations Old-economy organizations (corporations) that perform most of their business off-line, selling physical products by means of physical agents virtual (pure-play) organizations Organizations that conduct their business activities solely online click-and-mortar (click-and-brick) organizations Organizations that conduct some e-commerce activities, but do their primary business in the physical world
E-commerce model in which a business provides some product or service to a client business that maintains its own customers
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EC Classification
consumer-to-business (C2B)
e.g., one department sells info to another dept
The Dimensions of Electronic Commerce
12
Electronic Commerce: Definitions and Concepts
• EC organizations
brick-and-mortar organizations Old-economy organizations (corporations) that perform most of their business off-line, selling physical products by means of physical agents virtual (pure-play) organizations Organizations that conduct their business activities solely online click-and-mortar (click-and-brick) organizations Organizations that conduct some e-commerce activities, but do their primary business in the physical world
E-commerce model in which a business provides some product or service to a client business that maintains its own customers
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EC Classification
consumer-to-business (C2B)
e.g., one department sells info to another dept
商务英语课程课件Unit15_E-Commerce
◆ Warm-up Practice
◆ Listening Task ◆ Speaking Task ◆ Reading Task ◆ Writing Task ◆ Follow-up Practice
We need to discuss some questions about what we are going to learn in this unit.
1）What abound on the Internet ? Good deals, convenience, and choice abound on the Internet. 2) Why do you use a browser that should comply with industry security standards? Because these standards scramble the purchase information you send over the Internet, helping to secure your transaction. 3) If you are not familiar with a company selling online, what should you do? You should ask for a paper catalog or brochure to get a better idea of their merchandise and services. Also, determine the company’s refund and return policies before you place your order. 4) What is suggested in establishing a password? Be creative and never give it to anyone. Avoid using a telephone number, birth date or a portion of your Social Security number. Instead, use a combination of numbers, letters and symbols. 5) What should you do after you place your order online? You should print a copy of your purchase order and confirmation number for your records after you place your order. 6) Before you sign up for the service of paying bills and checking your account status online, what should you do? You should evaluate how the company secures your financial and personal information.
商务英语课程课件Unit15EComm
Business English Course Courseware Unit15ecomm
目录
CATALOGUE
Introduction to E-commerceThe main types of e-commerceE-commerce platforms and technologiesE-commerce security and legal issuesThe Future Development of E-commerce
03
C2C e-commerce platforms such as eBay and Craigslist provide transaction platforms for individuals to connect and transact.
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It offers consumers a convenient way to buy and sell secondhand goods, find rare items, or connect with local services.
总结词
E-commerce, or electronic commerce, refers to the conduct of business transactions through electronic means, such as the internet, intranets, or extranets. It enables businesses and individuals to transact business remotely, using digital technologies and web-based platforms.
目录
CATALOGUE
Introduction to E-commerceThe main types of e-commerceE-commerce platforms and technologiesE-commerce security and legal issuesThe Future Development of E-commerce
03
C2C e-commerce platforms such as eBay and Craigslist provide transaction platforms for individuals to connect and transact.
04
It offers consumers a convenient way to buy and sell secondhand goods, find rare items, or connect with local services.
总结词
E-commerce, or electronic commerce, refers to the conduct of business transactions through electronic means, such as the internet, intranets, or extranets. It enables businesses and individuals to transact business remotely, using digital technologies and web-based platforms.
电子商务讲解课件(英文)Lecture
Customer service
Effective channels for customers to get help and resolve issues.
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E-commerce Businesses
Marketplace
Marketplace Amazon Alibaba eBay
A platform that brings together buyers and sellers to facilitate transactions.
A crowdfunding platform that allows individuals or groups to raise funds for personal causes or charitable
projects.
Airbnb
A peer to peer e-commerce platform that allows
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02
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起始阶段
20世纪90年代初，电子商 务出现，以静态网页展示 产品信息。
发展阶段
20世纪90年代末至21世 纪初，电子商务平台兴起 ，在线购物逐渐普及。
成熟阶段
21世纪中期至今，移动支 付、社交电商、跨境电商 等多元化模式涌现。
Types of E-commerce
01
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B2B (Business-to-Business) ：企业与企业之间的电子商务
Bitcoin, Ethereum, etc., used for secure, decentralized transactions.
Delivery and Logistics
In-store pickup
Effective channels for customers to get help and resolve issues.
03
E-commerce Businesses
Marketplace
Marketplace Amazon Alibaba eBay
A platform that brings together buyers and sellers to facilitate transactions.
A crowdfunding platform that allows individuals or groups to raise funds for personal causes or charitable
projects.
Airbnb
A peer to peer e-commerce platform that allows
01
02
03
起始阶段
20世纪90年代初，电子商 务出现，以静态网页展示 产品信息。
发展阶段
20世纪90年代末至21世 纪初，电子商务平台兴起 ，在线购物逐渐普及。
成熟阶段
21世纪中期至今，移动支 付、社交电商、跨境电商 等多元化模式涌现。
Types of E-commerce
01
02
03
04
B2B (Business-to-Business) ：企业与企业之间的电子商务
Bitcoin, Ethereum, etc., used for secure, decentralized transactions.
Delivery and Logistics
In-store pickup
电子商务英语课件 ppt
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B2C e-commerce transactions are typically low volume, with high margins, and involve the exchange of goods and services that are tailored to the specific needs of consumers.
Data Privacy Policies
Policies that outline how an e-commerce business collects, uses, and shares customer data, ensuring compliance with privacy laws and regulations.
Security Measures
Measures taken to protect e-commerce systems from unauthorized access and malicious attacks, including firewalls, encryption, and regular security audits.
In the B2C model, businesses use e-commerce websites or mobile applications to market and sell their products to consumers.
C2C is a model where individuals sell goods and services directly to other individuals. It involves the buying and selling of used goods, collectibles, and services online.
B2C e-commerce transactions are typically low volume, with high margins, and involve the exchange of goods and services that are tailored to the specific needs of consumers.
Data Privacy Policies
Policies that outline how an e-commerce business collects, uses, and shares customer data, ensuring compliance with privacy laws and regulations.
Security Measures
Measures taken to protect e-commerce systems from unauthorized access and malicious attacks, including firewalls, encryption, and regular security audits.
In the B2C model, businesses use e-commerce websites or mobile applications to market and sell their products to consumers.
C2C is a model where individuals sell goods and services directly to other individuals. It involves the buying and selling of used goods, collectibles, and services online.
全套课件-商务英语_完整
电子商务的许多优点都源于其降低交易成本的能力，而公司 和个人的交易成本之所以能够降低，是因为电子商务提供了 更为便宜、更为快捷的通信。除了使用方便和价格低廉 外，Internet和web还使不同地域的人们能前所未有地紧密联 系在一起。
Tutorial 1
SESSION 1.1——Traditional Commerce vs. Electronic Commerce
• Evolution of Electronic Commerce
By 1995, the rapid growth of the Internet and the Web had combined with the proliferation of personal computers (PCs) in homes and businesses to create a new communications network that could support business transactions as nothing ever had before. These three factors—the commercialization of the Internet, the invention of the Web, and the proliferation of networked PCs—combined to make electronic commerce possible.
• Advantages of Electronic Commerce
Businesses can use electronic commerce in their purchasing processes to identify new suppliers and business partners. Negotiating price and delivery terms is easier because the Web can provide competitive bid information very efficiently. Electronic commerce increases the speed and accuracy with which businesses can exchange information, which reduces costs on both sides of transactions.
Tutorial 1
SESSION 1.1——Traditional Commerce vs. Electronic Commerce
• Evolution of Electronic Commerce
By 1995, the rapid growth of the Internet and the Web had combined with the proliferation of personal computers (PCs) in homes and businesses to create a new communications network that could support business transactions as nothing ever had before. These three factors—the commercialization of the Internet, the invention of the Web, and the proliferation of networked PCs—combined to make electronic commerce possible.
• Advantages of Electronic Commerce
Businesses can use electronic commerce in their purchasing processes to identify new suppliers and business partners. Negotiating price and delivery terms is easier because the Web can provide competitive bid information very efficiently. Electronic commerce increases the speed and accuracy with which businesses can exchange information, which reduces costs on both sides of transactions.
电子商务Ecommerce商务英语口语课件
Words: Important Players in the Ecommerce Industry
Website Management •Web designers •Web developers •Payment processors •Third-party vendors, developers and integrations •CRM (Customer Resource Management) platforms
Talking: Describe the process of cross-border e-commerce
Words
1. Return and refund 2. Replacement 3. Discount 4. Positive / neutral / negative feedback 5. Cancel the transaction 6. Cancel the order 7. Original supplier
Words: Important Players in the Ecommerce Industry
Shipping •Shipping services (UPS, USPS, FedEX, DHL) •Shipping software vendors •Packing supply vendors •Order fulfillment centers
2020/7/3
Warm up exercise: How to buy online?
Step 2: You should see a selection of Lenovo Computers, choose one you like and click the link.
商务英语听说教程U15
B Functional listening
Task One (Making a complaint): Listen to the recording and fill in the blanks.
Sue: DND Office Furniture. Can I help you? Don: Oh, hello. This is Don Jackson from PC Solutions. Could I speak to Sue Lee (1) ____________________ in the Sales Department ? Sue: Sue Lee speaking. How may I help you, Mr. Jackson? Don: I’m phoning about our last order. I’m afraid there’s a bit of a problem with it. ________________________ Sue: Oh, dear. (2) What exactly is the problem ? Don: Well, it was two weeks late for a start. When we received the consignment, we found part of it was missing.
Unit 15 I’m sorry to hear that
B Functional listening
Task Two (Dealing with a complaint): Listen to the conversation and complete the following notes using one or two words from the recording.
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2. Listen to the passage and fill in the missing information in the blanks according to the information you hear.
Today, the Internet is reshaping the way business transactions are conducted. It is empowering both consumers and businesses by providing expanding markets and choices to not only national, but also international communities. It enriches competition in products and prices and it drives change and improvement, given its ability to provide information and comparative choices. Putting up a Website to promote and display products, and the luring online shoppers in to look around at the offerings, however, are only one dimension of conducting business via the Internet. To realize the true potential of electronic commerce, an effective method of receiving payment for products sold or delivered through the Internet is a necessity. This is the focus of current Internet-related research. While it is currently possible to make purchase over the Internet, this form of commerce has not yet gained sufficient popularity. It has great potential. While nobody is certain what the future will bring, we do know that the Internet recognizes no national borders. Electronic commerce is global in nature, so the Internet can’t help but to dramatically increase international business. The everchanging technology in electronic commerce and the introduction of new hardware, software, and service technology force market participants to quickly and readily adjust their basic business strategies. Companies who want to participate in the worldwide electronic commerce revolution must adapt their electronic commerce service capabilities and product offerings to the requirements of the electronic commerce marketplace.
Benefits of E-commerce
For Buyers :
(1) Increases purchasing opportunities. (2) Provides competitive bid information. (3) Increases speed and accuracy of information. (4) Reduces costs. (5) A wider range of choices are available. (6) Some products such as software, audio clips, or images, can be delivered via the Internet. (7) Society derives benefits. (8) Electronic payment of tax refunds, public retirement, and welfare support costs less to issue. (9) Electronic payment is more secure and faster. (10) E-payments are easier to control than checks, which can help protect against fraud and theft losses. (11 ) You can work from home. (12) It reduces commuter-costs and traffic jams. (13) It's environmentally sound reduces pollution. (14) Distance education has emerged.
In this part you will listen to two passages about the Internet and E-commerce. Try to finish the exercises while listening.
Are you ready?
15.1.1 Listen to the passage and answer the following questions.
Tips for safe on-line shopping
(1) Know your merchant. Find the company's physical location. (2) Find out refund and return policy. (3) Protect your Internet passwords. (4) Protect your privacy. Only provide your credit card or social security information on-line in a secure environment. (5) Keep accurate records. (6) Know your consumer rights.
Sure, that’ll help us understand better about what we are asked to do.
1. Discuss the following questiWebsites do you often visit? 2) What do you think of E-commerce in China? 3) Why are companies interested in E-commerce? 4) What are the benefits of E-commerce? 5) Does E-commerce have any disadvantages? What are they? 6) What do you think of online shopping? 7) What is the relationship between E-commerce and E-business?
Disadvantages of E-commerce
(1) Some business processes, such as perishable foods, and high-cost items such as jewelry or antiques, may be difficult to inspect from a remote location. (2) E-commerce is new and some people are slow to adapt to change. (3) Technologies are changing so rapidly that keeping pace with change will ultimately become too costly. (4) There is employee turnover, as many skilled employees leave to start their own businesses or for higher salaries. (5) Many companies face cultural and legal impediments to E-commerce. (6) There is the difficulty of integrating existing databases into the software that enables E-commerce. (7) Some consumers are still fearful of sending their credit card numbers on the Internet. (8) Other consumers are simply resistant to change and are uncomfortable viewing merchandise on a computer screen. (9) Internet laws are confusing and conflicting.