民航服务英语Unit 2 Check-in
民航英语常用词汇
民航英语常用词汇Check-In 登机手续1. Ticket 机票2. Ticket Counter 票务柜台3. Ticket Agent 票务员4. Suitcase 旅行箱5. Arrival and Departure Monitor 班机抵达/出发时间显示屏补充：Self-Service Check-In 自助办理登机手续Security 安全检查6. Security Checkpoint 安全检查关口7. Metal Detector 金属物品探测器8. Security Officer 安保员9. X-ray Machine X光检测仪10. Carry-on Bag 随身行李登机口1The Gate11. Check-in Counter 验票处12. Boarding Pass 登机证13. Gate 登机口14. Boarding Area 登机区Baggage Claim; Luggage Claim; Baggage Reclaim 行李领取15. Baggage Claim Area 行李领取区16. Baggage Carousel 行李传送带/行李转盘17. Baggage 行李18. Baggage Cart/Luggage Cart 行李推车19. Luggage Carrier 行李小拖车20. Garment Bag 西装袋21. Luggage Check; Luggage Label 行李牌补充：Luggage Voucher行李票Customs and Immigration 海关及出入境检查22. Customs 海关23. Customs Officer 海关工作人员24. Customs Declaration Form 海关申报表25. Immigration 出入境检查26. Immigration Officer 出入境检查员27. Passport 护照28. Visa 签证补充：Customs Control 海关检查Goods to Declare 报关Frontier Inspection 边防检查Quarantine 检疫International Airport 国际机场Domestic Airport 国内机场International Departures 国际航班出港International Arrivals 国际航班到达Domestic Departures 国内航班出港Domestic Arrivals 国内航班到达Airport Terminal机场航站楼Transfers 中转Transfer Passengers 中转旅客Transfer Correspondence 中转处Transit 过境Waiting Room 休息室Visitor Lounge 客人休息室VIP Room 贵宾室Coffee Shop 咖啡厅Duty-Free Shop 免税店Information Counter; Information Desk; Information Office; Inquiry Office 问询处Taxi Pick-Up Point 出租车乘车地点Shuttle Service Pick-up Point 大客车乘车地点Ground Transportation 地面交通Skytrain 架空列车Currency Exchange 货币兑换处Toilet; Lavatories; Rest Room 厕所 Occupied 厕所有人Vacant 厕所无人2感谢您的阅读，祝您生活愉快。
民航客运服务英语会话
史密斯先生，您的座位是22A，经济舱靠窗 口的一个座位，好吧？ 好的。
A:Here
are your passport and boarding pass.(Place all documents directly into the passenger’s hands.Do not place them on the counter.) P:Thank you. A:Thank you for choosing Air China and have a pleasant flight to Beijing.
这是您的护照和登机牌。 谢谢。 感谢您乘坐国航航班，祝您旅途愉快！
您有几件行李需要托运？ 两件。
A:Would
you kindly place your bags on the conveyor belt?
……
您把包放到传送带上好吗？
you ,Mr. Smith.I’ve cheked two pieces of baggage on the Air China flight 1116 to Beijing for you .Is that correct? P:Yes.
Mr.Smith,
I see that you are travelling to Beijing today. Is that your final destination? Yes.
史密斯先生，我知道您今天是去北京的。 请问北京是您旅行的最后一站吗？ 是的。
A:How
many bags would you like to check-in? P:Two.
谢谢先生，让您久等了。
《民航服务英语》课件
CZ3151
由深圳至北京航班,由南方航空公司承运的去程航班
MU508
由东京飞往北京 , 是中国东方航空公司承运的回程航班
Section1 Ground Service
Unit1 Ticket Service
Part 1 Listening
1. Inquiry
A: Good morning. May I help you ？
公司的基地所在地区 , 第二位代表航班基地外终点所在地区 , 其中数字 1 ：华北，2 ：西北，3 ：华南，4 ：西南，5 ：华东， 6 ：东北，8 ：厦门，9 ：新疆 , 第三、第四位表示航班的序号 , 单数表示由基地出发向外飞的航班 , 双数表示飞回基地的回程 航班。
例如：CA1206
末位 6 是双数, 表示该航班为回程航班 06 为航班序号, 西北, 西安属西北地区 华北地区, 国航的基地在北京
➢ Learn how to refund tickets for passengers. ➢Learn how to reschedule for passengers.
如何看懂航班号的含义
编排是由航空公司的二字代码加+4 位数字组成 , 航空公司二字代码由国际航协统一分配。后面四位数字的第一位代表航空
way to Tokyo. Is that correct? P: Yes. Thank you.
Section1 Ground Service
Part 2 Dialogues
2. Telephone Confirmation
Unit1 Ticket Service
G=groundstaff
P = passenger
G: It’s my pleasure.
大学民航服务英语教材
大学民航服务英语教材Chapter 1 Introduction to Civil Aviation Services1.1 The Importance of Civil AviationCivil aviation plays a crucial role in facilitating global travel and transportation. This chapter introduces students to the significance of civil aviation services and the various sectors within the industry.1.2 Overview of AirportsThis section focuses on the different types of airports and their functions. It explains the layout and infrastructure commonly found at airports, including runways, terminals, gates, and control towers.1.3 Airlines and AircraftStudents will learn about the different types of airlines operating in the civil aviation industry. The chapter also covers various types of aircraft, ranging from small regional planes to large wide-body jets.Chapter 2 Passenger Services2.1 Check-In ProceduresThis section delves into the check-in process, including baggage allowance and security measures. Students will gain an understanding of the required documents and procedures for check-in.2.2 Boarding and DepartureStudents will learn about boarding procedures, including gate assignments, boarding passes, and pre-flight safety checks. This section also explains how airlines handle boarding and departure delays.2.3 In-Flight ServicesThis section explores the range of services available to passengers during a flight, such as onboard meals, entertainment systems, and in-flight shopping. Students will understand the importance of providing excellent customer service during the flight.Chapter 3 Safety and Security3.1 Aviation Security MeasuresStudents will learn about the various security measures implemented to ensure the safety of passengers and crew. This section covers topics such as baggage screening, passenger screening procedures, and the role of air marshals.3.2 Emergency ProceduresThis section outlines the emergency procedures to be followed in the event of a crisis, such as an aircraft evacuation or medical emergencies. Students will understand the importance of proper training and preparedness for handling such situations.Chapter 4 Airline Operations4.1 Airline Reservations and TicketingStudents will gain insight into the process of making airline reservations, issuing tickets, and managing seat availability. This section also covers ticket pricing and fare structures.4.2 Baggage Handling and TrackingThis section explores the procedures involved in handling and tracking passenger baggage. Students will learn about the importance of accurate baggage handling and the use of advanced tracking technologies.4.3 Airline Customer ServiceStudents will understand the role of customer service in the civil aviation industry. This section focuses on handling customer inquiries, complaints, and providing assistance to passengers with special needs.Chapter 5 Airline Management5.1 Airline Finance and EconomicsThis section provides an overview of the financial aspects of running an airline, including revenue management, cost control, and profitability analysis. Students will gain insights into the economic challenges faced by airlines.5.2 Crew Resource ManagementStudents will learn about the importance of effective crew resource management in ensuring operational safety. This section covers topics such as crew communication, decision-making processes, and teamwork.5.3 Airline Marketing and PromotionThis section introduces students to the basics of airline marketing and promotion. It explores strategies used to attract and retain passengers, including advertising campaigns and loyalty programs.ConclusionThe completion of this English textbook on university-level civil aviation services equips students with essential knowledge about the industry. With an understanding of the various aspects of civil aviation, students will be prepared for future careers in this field.。
民航英语Unit2PPT课件
_______ ________, _______,where she is _______ to and the ______ of the person who is going to______ him up ___ the _______. • P: Sure. • S: ______ your _______. • P: Thank you.
2021/7/23
5
• S: Good morning,sir. _____ i have your ticket and passport, please?
• P: I'm ________ in for my daughter today. • S: How old is your daughter? • P: She is ten years od. • S: Ok. You will have to _____ in a form with detail,
2021/7/23
• 办理登机手续 • 柜台 • 在机场 • 机票 • 护照 • 填表格 • 详情，细节 • 联系电话 • 地址 • （开车）接人
2
• at the airport • counter • passport • ticket • contact number • pick up • fill in a form • detail • address • check-in
空乘旅游英语视听说教学课件：Check-in and security值机与安检含多个微课视频
• It’s a 5 kilos overweight the free baggage allowance, which will be charge for excess luggage fee.
超重行李的收费
Listen to the dialogue and choose the best answer.
And any _c_a_r_r_y_-o_n_s__ ? P: Just one bag.
S: Alright, OK. Here’s your ticket, _b_o_a_rd_i_n_g_pass, your passport and your luggage__la_b_e_l__. And the boarding time is 3 p.m. P: Alright, thank you.And where is the _s_e_c_u_ri_ty_inspection? S: Just go straight and turn _l_e_ft__ there. It’s right over there. P: Alright, thank you very much. S: You’re welcome.
K：Kind reminder 温馨提醒
Here is your luggage tag. Please fasten it on your
luggage. 这是您的登机牌。
You’re boarding at 10:10 AM from Gate 19.
您将于上午10点10分在19号 登机口登机。
民航运输服务
值机&安检 Check-in & Security Check
民航乘务英语UNIT教案
民航乘务英语U N I T教案Document serial number【KK89K-LLS98YT-SS8CB-SSUT-SST108】教案首页Period 1-2Ⅰ Self-introduction:ⅡImportance and Definition of Cabin EnglishCompared with the train and bus, plane is the fastest and safest way of transportation. Approximately 3 million passengers are carried on commercial aircrafts every day and delivered safely to their final destination, so it is very important for us to get some knowledge of Cabin English. It includes what passengers should do at the airport; who are airline personnel（航空工作人员）;what CA’s should do before, in and after flight; how to deal with some difficult situations, etc.Ⅲ Lead–in 10’1 Ask the students to answer my questions: “Did you travel by air Can you describe the experience”2 I’ll introduce my experiences when I travelled by air twice.Ten years ago I travelled to Guizhou province with my friends. Because the train would last two days, we couldn’t bear it, so we chose to go there by air. Because it was the first time for me to travel by air, I was much interested in the flight, and everything was new to me. When the plane took off, I felt weight loss /weightlessness. Everything on the ground became smaller and dimmer gradually; at last what we could see was clouds. Clouds were flying in the sky like angels /fairies. How free they were! How clean they were! The food in the plane was delicious; the air stewardesses were rather pretty. Everything was perfect. Suddenly I felt dumpy, “What happened Is there anything wrong with our aircraft Will our plane crash?” I was frightened very much. After a while I was told that that was a little turbulence. Wow, only a false alarm! I released. After 45- minutes- flight, we arrived at Guiyang airport safely. That’s myfirst experience by air. It’s unforgettable!During this Winter Holiday, I travelled to Hainan province by air. We arrived and left there at midnight, so I saw nothing but some flashing lights on the wings.Those were my two experiences by air. I believe you will have your own experiences in the future.General Ideas about Unit 1:Ⅳ Aims：1 to get some procedures of how to check in, how to pass through the security control, how to board an aircraft, etc.（了解如何办理登机手续、通过安全检查、登机等流程）；2、to learn the key words and expressions.Ⅴ Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:adept, approximately, overhead compartment, considerably, destination, detect,embarkation, emit, exceed,exile, expire, expiry date,practice, portable, quarantine,reject, suspect, turbulent,valid, air stairs, aisle seat,baggage allowance, baggage reclaim, baggage tag,conveyor belt, hand luggage, excess baggage,boarding bridge, boarding car /pass, boarding gate,Bureau de Change, business class, economic class,check in, customs control, passport control, declaration form, immigration form, departure lounge,duty-free allowance, go through customs, flight number,ground crew, health certificate, the certificate of inoculation,terminal building, traveller’s cheque, etc.；2 to get some ideas of how to check in, how to pass through the security control, how to board the plane, etc. and more importantly, you can demonstrate the procedures by yourselves.（更重要的是能将从办理登机手续到登机的工作流程表演出来。
民航乘务英语Unit2教案
湖南外国语职业学院教案首页Period 1-2ⅠLead-inReview1 Translate the words, phrases and sentences below:1) 航站楼2) 有效护照3) 分配位子4) 问讯处5) 乘机手续台6) 护照检查处7) 安检处8) 行李认领9) 健康证明、接种证明和海关申请表10) 被隔离11) 外币兑换处12) 地勤人员13) 称行李14) 超重行李15) 候机室16) 头等舱/商务舱/经济舱17) 行李箱18) 登机19) 当班地勤人员20) 国内航线21) 排队22) 插队25) 告诉某人做某事26) 监视屏幕27) 检查可疑物品28) 假设某位旅客携带有金属制品，金属监测仪就会叫。
29) 任何旅客都享有免税商品限额。
30) 约在起飞前一小时，旅客到达登机口。
2 Fill in the forms:1 Check ______Check-in desk ①_______2 Weigh luggage ②_______③_______3 ____________2 if they ____ the metal detector ____ to use hand- held metal_______ .1 _________Departure lounge 2 _________3 _________1 one hour before departure, ______ .Boarding 2 show _______ .3 _______ before boarding the aircraft.1 Luggage reclaim①______Arrival ②______2 Immigration and customs ③______④______⑤______3 ______________.ⅡGeneral Ideas about Unit 2:Aims：1 to get some ideas of the categories of airli ne personnel and each class’s responsibilities, etc.〔了解航空工作人员的分类及每类人员的工作职责；〕2 to learn the key words and expressions.Teaching’s important points and difficulties(教学重点与难点)：1 some key words and expressions:accelerate加速, arm使…处于可用状态, altitude海拔,pre-flight briefing起飞前会议, flight deck / cockpit驾驶舱,co-pilot / second officer副驾驶, chute滑道, ditching水上迫降, domestic国内的, elevator升降舵, eligible符合条件的,evacuation疏散, exit使离开, fasten系紧,fuselage机身, galley机上厨房, hydraulics液压的,inflate使膨胀, initiative首要的判断力, instruct发出指令,lavatory机上卫生间, prohibit禁止, purser乘务长,release释放, roar吼叫, rudder方向舵,steer控制…的方向, steward男乘务员, stewardess女乘务员,stow装载, taxi滑行, undercarriage起落架aerodrome controller机场管制, air traffic controller空管, air tug拖车, area controller地区管制, charter flight包机, control column操纵杆,cross check交叉检查, emergency equipment急救装置, first officer大副, flight engineer机上机械员, flight schedule飞行计划, flight service director主任乘务长, food and beverage supplies餐饮供给, fuel transfer换油,gear up收起落架, jump seat乘务员座椅, life vest救生衣,long haul长途〔旅行/ 运输〕short haul短途〔旅行/ 运输〕,main landing gear/ undercarriage主起落架, nose landing gear前起落架,on board在飞机上, parking stand停机坪, personality traits个性特征,pick up增加, public address system广播系统, pull up收起,put… full on把…全部加上, safety demonstration安全演示,seat- configuration座椅规格, seat- pitch座位间距, steering control方向控制, stretch out伸展, take off, touch down落地, wing flap翼襟2 Main roles of cabin attendants3 Long Sentences1) Airline Personnel is a generic term for people who work with aircraft in one capacity or another, whether they fly the aircraft, serve passengers or maintain an aircraft. 航空工作人员通常指的是以一种或另一种身份与航空工作有关系的工作人员，无论是飞机驾驶员，空乘服务人员，还是维修人员，都统称为航空工作人员。
乘务员办值机手续的方法
乘务员办值机手续的方法英文回答：Check-in Procedures for Flight Attendants.Flight attendants have a unique check-in process compared to regular passengers. They typically have a dedicated check-in counter or area at the airport where they can complete the necessary procedures.Steps for Flight Attendants to Check In:1. Arrive at the airport at least two hours before the scheduled departure time. This will allow ample time for check-in, security screening, and boarding the aircraft.2. Proceed to the flight attendant check-in counter. It is usually located in a separate area from the passenger check-in counters.3. Present your employee ID or boarding pass to the check-in agent. They will verify your identity and confirm your flight details.4. Check in your luggage. Flight attendants are typically allowed to check in one or two carry-on bags and one or two checked bags, depending on the airline's policy.5. Receive your boarding pass. The boarding pass will indicate your seat assignment and any other necessary information.6. Proceed to security screening. Flight attendants must also undergo security screening before boarding the aircraft.7. Board the aircraft. Flight attendants are usually the last to board the aircraft, after all passengers have boarded.Additional Notes:Flight attendants may be required to completeadditional security checks or screenings before boardingthe aircraft.They may also be required to declare any prohibited items or materials they are carrying.It is important to be professional and courteous throughout the check-in process.中文回答：乘务员值机手续办理流程。
民航英语会话Unit 2
You may substitute some sentences with the expressions below:
Giving
directions and positions It’s just to your left 在你左侧 It’s opposite.... 在对面 It’s just around the corner.在拐角处 It’s next to....和…相邻 It’s located in/on..... 位于… It’s situated in/on..... 位于…
Class performance:
You and your friends talk a lot about your old school days.
Background notes:
扩展词汇－－机场指示牌
机场费 airport fee 国际机场 international airport 国内机场 domestic airport 登机牌 boarding pass (card) 机场候机楼 airport terminal 护照检查处 passport control immigration 国际候机楼 international terminal 行李领取处 baggage claim 国际航班出港 international departure 国际航班旅客 international passengers 国内航班出站 domestic departure
Study the dialogues:
ng the case on the belt please?请您把箱子放到传送带上可以吗？（或 “您介意…吗？”） I will get everything sorted out for him. 我会替 他把一切都妥善安排好。 I was wondering if anyone has turned in a passport. 我不知道是否有人交上来一本护照。 In the suit-dress department…在服装部 …so they can issue you a new passport in case it doesn’t show up. 如果护照没找到他们会给您 发一本新的.
民航情景英语最新版教学课件Unit2
Learning Objective: In this unit you will learn ※how to provide services for check-in ; ※how to provide services according to the procedures; ※how to deal with problems using expressions for check-in.
Vocabulary and Expressions
aisle seat
靠过道座位
window seat
靠窗座位
ID: Identification card 身份证
boarding pass
登记牌
Check your understanding
1. Where does the passenger fly to? 2.What documents are requested for checking in? 3.What kind of seat does the passenger prefer?
Warmer
1. Matching the image with their names.
A.shoulder bag B. rolling luggage C. hand bag D. laptop bag E. carry-on bag F. briefcase G. suitcase H. travel pack I. backpack J. waist pack
Sample Conversation 3
Agent: Hello, Sir, what can I do for you? Passenger: Hello, I’d like to check in for flight CA860 to Beijing. Agent: Yes, could you show me your ticket and passport? Passenger: Ok, here you are. Agent: Sir, do you like aisle seat or widow seat? Passenger: A window seat, please. Agent: Ok, Here are your ID and passport, and here is your boarding pass. Passenger: Thank you very much. Agent: You are welcome.
民航服务英语2
section ['sekʃn] n.部门；地区
accompany [ə'kʌmpənɪ] vt. 陪伴
boarding gate ['bɔːdɪŋ geɪt] n. 登机门；登机 disabled [dɪs'eɪbld] adj. 残废的，有缺陷
闸口
的
altogether 而言之
[
ɔːltə'geðə]
民航服务英语
Unit 2 Check-in
Knowledge Base Words and Phrases
destination [ destɪ'neɪʃn] n. 目的地，终点 baggage ['bæ gɪdʒ] n. 行李
elderly ['elelchair ['wiːltʃeə] n. 轮椅
What’s your final destination? 您的最终目的地是哪里？
How many pieces of baggage do you have in your group? 您的团队里有多少件行李？
Our staff in the service section will inform you when the boarding start and they will accompany you to the boarding gate. 我们服务区的职员在登机开始会通知您，并且将会陪同您到登机口。 He is disabled and blind, and needs special assistance. 他行动不便并且看不见，需要特别帮助。
民航服务英语
Unit 2 Check-in
Part II Reading
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4
Boarding card
Boarding card
Homework
• Remerber the new vocabularies and prepare the dailogue in part 3.
1
2
Obtain some knowledge about luggage allowance regulation?
Glossary
• terminal building
• check-in • prior to • checked baggage • daily necessity • 航站楼 • 办理登记手续 • 在......之前 • 托运行李
Can we check in for our Air China flight?
Baggage allawance about Air China
Glossary
1
piece 件数2 Nhomakorabeaweight 重量
excess luggage fee 超出部分行 李费 measurement 体积尺寸
3
• 日常必需品
• 携带行李允许量
• baggage allawance
• label tag • boarding card
• 标签
• 登机牌
check-in(办理登机手续)
(1). 办理酒店入住手续 e.g. I have checked in at the hotel. (2). 办理乘机手续（p.23） e.g. What time do we have to check in?
Unit 2 check-in
杨召玉 2016.8.25
Brainstorming
航站楼
身份证 日常必需品 网上办理登机
提前到达 行李托运
check-in
登机口
登机牌 护照 行李允许量
Teaching objectives
Understand how the airlines process checked-in service at the airport?