人力资源共享服务中心的服务理念HRSSC Service Concept
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源自文库
25/12/2013
9
Always solicit valuable inputs for Service Optimization
25/12/2013
10
Thank You ! 谢谢！
HR 泥瓦匠 Annie Li 2013年末总结于天津
Right on the Deadline
Post the Deadline
25/12/2013
5
Complete
Thorough
Foresight
25/12/2013
6
Interaction
- Clear - Effective - Efficient
Service Delivery Result
25/12/2013
- Customer Satisfaction - Beyond Customer Satisfaction
7
Service Request
Get the script of a new book
25/12/2013
8
Service Delivered
One script copy 2 copies for the twins Make a cover to feel like it is the real book
Service Concept in HR SSC
25/12/2013
1
Request
Problem
Problem
Complain
25/12/2013
Complain
2
What service to be provide? Is that in our standard service scope?
How to provide the service?
What is the service quality to be provide?
25/12/2013
3
On time
In full
Customer Experience
25/12/2013
4
Ahead of the Deadline
25/12/2013
9
Always solicit valuable inputs for Service Optimization
25/12/2013
10
Thank You ! 谢谢！
HR 泥瓦匠 Annie Li 2013年末总结于天津
Right on the Deadline
Post the Deadline
25/12/2013
5
Complete
Thorough
Foresight
25/12/2013
6
Interaction
- Clear - Effective - Efficient
Service Delivery Result
25/12/2013
- Customer Satisfaction - Beyond Customer Satisfaction
7
Service Request
Get the script of a new book
25/12/2013
8
Service Delivered
One script copy 2 copies for the twins Make a cover to feel like it is the real book
Service Concept in HR SSC
25/12/2013
1
Request
Problem
Problem
Complain
25/12/2013
Complain
2
What service to be provide? Is that in our standard service scope?
How to provide the service?
What is the service quality to be provide?
25/12/2013
3
On time
In full
Customer Experience
25/12/2013
4
Ahead of the Deadline