商务英语视听说

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商务英语视听说unit

Unit1 Meeting and Greeting PeopleModule 2 Video Watch（先睹为快）Hi-tech cameras track shoppers to help companies better market products.Key Words and Expressions1.retailer n.零售商人2.grab v. 抓3.psychology n.心理学，心理状态4.merchandise n.商品，货物5.a short fuse 比喻人们易于烦躁或焦虑6.queue n.行列，长队，队列；vi. 排队，排队等待I .Interactive Activities（互动练习）Direction: Watch the video clip for the first time and discuss the following questions or topics with other students orally.1.What are the major problems with the shopping centers in your own experience?2.Do you think it is necessary to install Hi -tech cameras to track shopping behaviors?3.In your opinion, are there any other alternatives to solve the problem in this video clip?II .Spot Dictation(听写练习）Direction:Watch the video clip carefully and fill in the blanks with the missing words.Smile, you’re on consumer behavior camera. No surprise that you’ll likely be (1) videotaped while holiday shopping, but it’s not all for (2) _security__. Some of it is for market research. Retailers are tracking you to learn how you shop.“Where are people, shoppers, spending time? What is grabbing their attention? Are they having to wait too, too long for customer service at different points?”Consumer behavior analysis, it’s part (3) observation, part science, part technology and a bit of psychology. Rajeev Sharma’s software turns (4) images of customers working their way through stores into hard (5) data, allowing retailers to take fast action if things aren’t working out.“You can move around the merchandise to position of products so that it, it, it creates the right (6) sequence, and right products in front of the right people in the right time.”With the holiday shopping crunch, retailers know their customers have short fuses, and crowd hassles don’t help.“And you can create this kind of maps, the hot spots and the cold spots. These are extremely important because there’s no number. By just looking at this, this colored-coded map, you can see which (7) portion of this store i s receiving more attention.”And that helps retailers decide where to place display units.“After browsing, decide to interact with it, as in read labels or, or, or you know, experience it more. And finally, of course, what every product and retailer, er, the product manufacturer and retailer want you to drop it into your basket.”But it’s not all creative marketing; traffic jams at (8) checkout are often the biggest problem.“What this shows is a, is a line-forming, and something that you are very familiar with in this, this season.”Best Buy is using its own research to try to (9) shorten those lines.“We now deploy a queuing system in our stores, where all customers, they wait in a queue, and we have someday there directing traffic, so you don’t get (10) caught in the wrong line, which drives people crazy.Module 3 Listening Tasks（习耳攻听）I .Long ConversationsDialogue 1Mr. Wells, a US sports businessman, and his assistant, Ms. Porter, are visiting Shanghai. Ms. Li Xia and Mr. Wang Ping, officials from Shanghai Sub-council of CCPIT, are at the airport to meet them.Exercise 1Listen to the conversation and answer the following questions.Question 1: What is the relationship between Mr. Wells and Ms. Porter?Mr. Wells is the boss and Ms. Porter is his assistant.Question 2: Who is there to meet them?Ms. Li Xia and Mr. Wang Ping from Shanghai Sub-council of CCPITQuestion 3: Is it Mr. Wells’s first visit to Shanghai? Is it his first visit to China?It is his first visit to Shanghai, but not the first visit to China.Question 4: What did Ms. Porter come to Shanghai for last year?She came to shanghai to initiate an investment project and attend a trade fair Exercise 2Listen again and fill in the missing words with what you hear.Li: (1) Excuse me, but are you Mr. Wells from the U.S.?Wells: Yes, I’m John Wells. (2) You must be from CCPIT?Li: Yes, I’m Li Xia. (3) Nice to meet you Mr. Wells. (4) And this is Mr. Wang Pin, head of Foreign Investment Office.Wang: (5) How do you do, Mr. Wells? (6) I am very glad to meet you.Wells: Glad to meet you too, Mr. Wang. This is Ellis Porter, my assistant.Porter: How do you do? (7) Welcome to Shanghai..Wells: (8) It’s very kind of you to invite us to Shanghai and come to meet us at the airport. Wang: Not at all. (9) I hope you’ve had a good flight.Wells: Oh yes. The view of Shanghai is (10) lovely from the plane.Wang: I hope (11) you’ll enjoy your stay here in Shanghai.Wells: Thank you. (12)I’m sure we will.Li: Our car is waiting outside. I think you’d like to (13) take a rest to (14) overcome the jet lag.(15) Shall we go to the hotel first?Wells: Yes. It’s very (16) considerate of you.Li: (17) This way, please. We are going to take you to the Hilton Hotel.精彩点评1.对第一次见面的客户，为了显示尊重，我们最好用比较正式的语气打招呼，如“Glad tomeet you”, “How do you do？”等。

商务英语视听说大纲

商务英语视听说大纲
商务英语视听说大纲主要包括以下内容：
1. 课程简介：商务英语视听说是一门商务英语专业的核心课程，旨在培养既具备英语能力，又掌握商务知识和技能的应用型涉外人才。

2. 教学目标：该课程的教学目标是使学生能够掌握商务场景下的英语听、说、读、写、译等技能，并了解国际商务惯例和跨文化交际知识，提高学生的实际应用能力和跨文化沟通能力。

3. 教学内容：教学内容以商务活动为主题，包括市场营销、贸易实务、商务谈判、国际支付与结算、国际商法等方面。

通过真实场景模拟、案例分析、角色扮演等形式，使学生能够深入了解商务实践和跨文化交际中的实际问题和挑战。

4. 教学方法：采用多种教学方法相结合的方式，包括课堂讲授、案例分析、小组讨论、角色扮演、实地考察等。

注重培养学生的实际操作能力和团队协作精神，提高学生的综合素质和就业竞争力。

5. 考核方式：采用多种考核方式相结合的方式，包括课堂表现、作业、小组项目、期末考试等。

注重对学生实际应用能力的考核，强调学生的实践能力和团队协作能力的评价。

6. 教材选用：选用适合本课程的教材，注重教材的实用性和针对性。

同时，结合实际教学需要，不断更新和完善教材内容，保持课程内容的时效性和前瞻性。

7. 教师素质要求：任课教师需要具备较高的英语水平和丰富的商务实践经验，能够熟练掌握商务英语视听说课程的教学方法和技巧，并不断提高自身的专业素养和教学水平。

以上是大纲的主要内容，具体的教学内容和教学方法可以根据实际情况进行调整和完善。

商务英语视听说内容

商务英语视听说内容第一篇：商务英语视听说内容“商务英语是国际商务环境中应用的英语”，《新视野商务英语视听说》（第二版）秉承这一原则和编写理念，以真实交流语境为依托，构建视听说有机结合的互动教学模式，实现在商务环境中学英语、在学英语中获得商务知识、掌握商务技能、培养职业素养的多重教学目标。

素材真实生动实景视频使教学内容更加直观生动，有利于提高商务英语课程的教学质量，帮助学生掌握商务技巧。

语言文化并行练习形式多样，活动设计环环相扣，商务文化和社交礼仪并举，帮助学生提高语言应用能力和文化素养。

商务实践突出每个模块基于真实的职业场景和活动，在岗位实践中培养学生的语言技能和商务交际技能，增强学生未来的择业能力和竞争力。

本教材分为上、下两册，每册十个单元。

学生用书和教师用书均配有多媒体光盘：学生光盘主要提供教材中的视频和练习；教师光盘针对视频提供正常和慢速两种语速，并补充更多商务英语视频资料，丰富课堂教学内容。

本书共10个单元，每单元包括以下内容：Unit Introduction 单元概述：介绍单元基本内容。

Part I Warm-up 热身活动：就学生所熟悉的话题展开讨论，导入教学。

Part II Listening Practice 听力练习：通过听力训练进入本单元主题。

Part III Language Focus A 语言要点 A：通过录音，介绍本单元的重点交际功能语言，可供学生反复模仿，难度较低。

Part IV Video 1 情景录像 1：通过真实商务场景中的人物对话，演示与单元主题相关的交际技巧和商务知识，采用任务型Teamwork 或讨论式听说巩固语言知识和实践技能。

Part V Language Focus B 语言要点 B：通过录音，介绍本单元的重点交际功能语言，可供学生反复模仿，语言难度比Language Focus A 稍高。

Part VI Video 2 情景录像2：为Video 1 的延续，语言难度有所提高。

商务英语视听说教程2：U7U8答案(姜荷梅第二版).doc

商务英语视听说教程2: U7U8答案（姜荷梅第二版）一、Unit 7 答案1. Listening (听力)Part A (第一部分)1.B2.A3.C4.B5.A6.C7.B8.CPart B (第二部分)9.conference room10.provide some training11.make a presentation12.improve their performance13.schedule a meeting14.make a reservation15.arrange a business trip16.book a flightPart C (第三部分)17.training program18.market research19.customer satisfaction20.business trip21.job interview22.team building23.product launch24.staff meeting2. Speaking (口语)Part A (第一部分)篇章内容：Steve: Hi Karen, have you finished the report?Karen: Yes, I have. I just need to double-check a few details.Steve: Great. If it’s ready, can you send it to me via email?Karen: Sure, I’ll send it to you right away.Steve: Thanks, Karen. I appreciate your hard work on this project.Karen: No problem, Steve. It was a team effort. We all worked together to get it done.Steve: That’s true. We make a great team.Karen: Absolutely. We have a lot of talented individuals on our team.Steve: We should celebrate our success. Let’s go out for lunch tomorrow.Karen: Sounds good. We can discuss future projects and ideas over lunch.Steve: Perfect. I’ll book a table at our favorite restaurant.Karen: Thanks, Steve. Looking forward to it.Steve: Me too. See you tomorrow.Karen: See you then.Part B (第二部分)题目：Discussing Upcoming Business Trips篇章内容：Mike: Hi Lisa, I heard you will be going on a business trip soon. Where will you be going?Lisa: Yes, I will be traveling to Tokyo next week.Mike: That sounds exciting. What is the purpose of your trip?Lisa: I’ll be attending a conference and meeting with our Japanese business partners.Mike: Have you made all the necessary arrangements?Lisa: Yes, I have booked my flight and hotel. I also prepared a detailed itinerary.Mike: That’s great. Is there anything I can help you with?Lisa: Actually, I have never been to Tokyo before. Do you have any recommendations for sightseeing or restaurants?Mike: Sure, I can give you some suggestions. I’ll send you an email with all the information.Lisa: Thank you, Mike. I really appreciate your help.Mike: No problem, Lisa. I hope you have a successful trip.Part C (第三部分)题目：Discussing Performance Evaluation Results篇章内容：Kate: Hi Mark, have you received your performance evaluation results?Mark: Yes, I received them this morning. How about you?Kate: I got m ine too. Let’s discuss our results and see how we can improve.Mark: Sure, let’s go through the feedback we received.Kate: Overall, my evaluation was positive. However, there are a few areas for improvement.Mark: Same here. I need to work on my time management and communication skills.Kate: It’s good that we are aware of our weaknesses. We can create a plan to address them.Mark: Definitely. We can also seek guidance from our supervisor if needed.Kate: That’s a good idea. Let’s schedule a meeting wi th him to discuss our performance goals.Mark: Great. I’ll send an email to arrange the meeting.Kate: Thank you, Mark. I’m confident we can grow and excel in our roles.二、Unit 8 答案1. Listening (听力)Part A (第一部分)1.B2.A3.C4.C5.B6.A7.B8.CPart B (第二部分)9.product promotion10.market segmentation11.advertising campaign12.customer loyalty13.brand image14.target audience15.sales strategypetitive advantagePart C (第三部分)17.market research18.product launch19.advertising budget20.sales forecast21.marketing strategy22.customer feedback23.brand awareness24.online advertising2. Speaking (口语)Part A (第一部分)篇章内容：John: Hi Lisa, have you heard about the new advertising campaign?Lisa: Yes, I have. It’s a great initiative to promote our new products.John: Definitely. The ads are catchy and the message is clear.Lisa: I agree. It will definitely grab the attention of our target audience.John: We should also leverage social media to reach a wider audience.Lisa: That’s a good idea. We can create engaging content and run targeted ads.John: We should also monitor customer feedback and respond quickly.Lisa: Absolutely. Customer satisfaction is key to building brand loyalty.John: I’m confident that this campaign will boost our sales and brand image.Lisa: Me too. Let’s work together to ensure its succe ss.John: Sounds like a plan. Let’s schedule a meeting to discuss the details.Lisa: Perfect. I’ll check our calendars and send an invitation.Part B (第二部分)题目：Discussing New Product Launch篇章内容：Emily: Hi Mike, have you heard about the new product launch?Mike: Yes, I have. The new product looks promising.Emily: Indeed. We need to create an effective marketing strategy to introduce it to the market.Mike: Agreed. We should conduct market research to identify our target audience.Emily: We also need to establish a budget for advertising and promotional activities.Mike: That’s right. We should allocate resources wisely to maximize the impact.Emily: We can leverage digital marketing channels to reach a wider audience.Mike: Absolutely. Social media and online advertising are essential in today’s digital age.Emily: We should also plan a product launch event to generate buzz and media coverage.Mike: I’ll start working on the marketing plan and get back to you with the details.Emily: Great, I’m looking forward to it. Let’s make this launch a big success.Part C (第三部分)题目：Discussing Sales Strategy篇章内容：Tom: Hi Sarah, let’s discuss our sales strategy for the upcoming quarter.Sarah: Sure, Tom. We need to set realistic sales targets to drive performance.Tom: I agree. We should also analyze market trends and adjust our strategy accordingly.Sarah: We need to identify our competitive advantage and highlight it in our sales pitch.Tom: Absolutely. Differentiating ourselves from competitors will give us an edge.Sarah: We should also focus on building long-term customer relationships to enhance customer loyalty.Tom: That’s a good point. Happy customers will recommend our products to others.Sarah: We should also train our sales team to effectively communicate the value of our products.Tom: I’ll schedule a training session to ensure our team is equipped with the necessary skills.Sarah: Thank you, Tom. Together, we can achieve our sales goals and exceed expectations.三、总结本文档为《商务英语视听说教程2: U7U8答案（姜荷梅第二版）》的答案文档，包含了Unit 7和Unit 8的听力和口语部分的答案。

商务英语视听说-国家精品课程课件PPT

商务英语视听说
U1
Part I
Warm-up
Brainstorm What is your first consideration when you are looking for a job?
It can bring your ability and potential into full

3
4 5
Language Focus
Viewing and Speaking
Case Analysis
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
商务英语视听说
U1
How to succeed in your job interview
Sample 1
Foreign Languages College Hunan International Economics University
Business English: Viewing, Listening & Speaking
商务英语视听说
U1
I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and checkout service to guests, answering phone calls, taking and passing on massages to guests. I find that if I can make the guests happy, I will be very happy, too.

商务英语视听说实训

商务英语视听说实训In today's globalized business environment, mastering English communication skills is crucial. This course is designed to enhance our ability to listen, speak, and communicate effectively in English within a business context.We will engage in interactive activities such as role-playing business meetings, negotiating deals, and presenting proposals. These exercises will help us practice real-world scenarios, improving our confidence and fluency in English.Listening to podcasts and watching videos of business professionals will provide us with authentic language input. By analyzing their speech patterns and vocabulary, we can learn how to convey our ideas clearly and persuasively.Through group discussions and presentations, we will develop our ability to express complex business concepts in English. This will not only improve our language skills but also our critical thinking and teamwork abilities.Practicing English pronunciation and intonation is essential for clear communication. We will work on our pronunciation to ensure that our speech is easily understood by native speakers.Feedback is a key component of this course. By receiving constructive feedback from peers and instructors, we canidentify areas for improvement and refine our language skills.In conclusion, this Business English Listening, Speaking, and Viewing Training course will equip us with the necessary tools to excel in the international business arena. By theend of the course, we will be able to communicate confidently and professionally in English.。

商务英语视听说2

商务英语视听说2商务英语视听说2是一门针对商务专业学生的课程，旨在提高学生在商务环境中的听、说能力。

通过学习该课程，学生能够更好地理解商务相关的听力材料，并能够运用所学知识进行商务场景的口语表达。

本文将从三个方面介绍商务英语视听说2课程的特点和重要性。

首先，商务英语视听说2注重提高学生的听力技巧。

商务英语听力对学生的要求更高，涉及到商务会议、谈判、电话沟通等复杂场景。

因此，通过大量的听力练习，学生可以更好地理解商务英语中的专业词汇、口音和语速。

通过练习，学生能够提高对听力材料的理解和把握能力，更好地应对商务场景中的听力挑战。

其次，商务英语视听说2注重培养学生的口语表达能力。

商务英语口语对学生的表达能力和语言组织能力有较高要求。

通过课程中的对话练习和角色扮演，学生能够提高商务场景下的口语表达能力。

同时，课程也会涉及商务英语中常见的专业词汇和用语，学生可以通过课堂练习来熟悉这些用语，并能够在实际商务环境中准确运用。

最后，商务英语视听说2注重培养学生的交际技巧。

商务交际是商务英语学习的重点之一。

通过该课程的学习，学生可以了解商务文化差异，学习商务会谈的礼仪和技巧，并能够运用这些技巧进行商务沟通和谈判。

此外，学生还能够通过与其他同学的合作和讨论，提高团队合作能力和应对商务问题的能力。

总之，商务英语视听说2是一门对于商务专业学生来说非常重要的课程。

通过这门课程的学习，学生可以提高自己的听力和口语表达能力，熟悉商务用语和文化，并能够在实际商务环境中灵活运用所学知识。

希望学生们能够充分利用这门课程，不断提升自己的商务英语能力，为将来的职业发展打下坚实的基础。

商务英语视听说口语题目

商务英语视听说口语题目1.Mr. Xie, a graduate of Guangdong University of Foreign Studies, is applying foraposition of Assistant Manager ,at Guangdong spinning Company Ltd.,. a sino-Britishjoint venture. The Vice Manager,Mr.Wang is interviewing him about his educational background.2. Mr. Cai has worked in astale-owncd enterprise for six years. He is now applying for the position of production manager in a Taiwanese company in Shenzhen. He is being intcrviewed about his work experiencc. qualifications and other special skills.3. You have a booking in the Peninsula Hotel in Singapore. You are now flying toSingapore. Upon arrival, you will check in. order some food and hope to have a morning call at 6:15 a.m. Make a dialogue according to the situation.4. Mr. Jones is going to New York on business and plans to book a single room from Dec.20 to 28. He calls to make a reservation at Hilton Hotel, but all the rooms are fully booked. He has to ring the Grand Hotel for a reservation Make a dialoguebetween Mr. Jones and the receptionist.5.You are at an airport. You have just finished checking in and are proceeding to the security check. Suppose you are carrying a toy gun for your son and a botle of styling mousse.6 Make up a dialoge according to the following suituation Mr xie a graduate of（估计拍漏了大学的名字，但是不妨碍）manager, Ms. Wang, is interviewing him about his educational background.7. You are the secretary of a foreign trade company. Your boss, Mr.Li Long, is goingto attend the Paris Exposition (巴黎博覧会) next weck. He wants you to make areservation for single room form July 9to 15. You call a hotel but are told the roomsare booked. You try a second hotel, but there are only double rooms available. Youhaveto try a third one and make a reservation.8. You are going on a business trip to London next Monday. Work with your partner and create a dialogue:. Booking a round trip from Nanjing to Iondon9.You are going on a business trip to London next Mondy work with your partenr and create adialogue:Checking in at the airport.10.You are going on a buinss tirp to London next Monday Work with your partnerand create a dialogue:Going through customs11 You are going on a business urip to London next Monday. Work with your parmerand create a dialogue:. Checking in at the hotel12. You will attend the Guangzhou High-lech Fair(高科技交易会) You ring to book a single room for three nights form October15to17im a hotelBut you are lold all the roomns are bookcd. You are recommended to try another hotel nearhy.Takc turns to be the client and the hotel clerk.13. You, Mr. Alan are flying to Berlin You are now checking in at Hongkong International Airport. Your partner acts as the check-in agent. Make up a dialogue at the check -in counter.14 You are at Kennedy Airport. You have just finished checking in and are proceeding to the security check. Suppose you are carrying a toy gun and a bottle of styling mousse.15. You have claimed your luggage and are going through customs. Suppose you arecarrying an I-pad bought two days ago for personal use before your left US. Make up a dialogue going through customs. your parncr acting as the customs official.16. Mr. Li, a graduate of Guangdong University of Forcign Studies, is applying for a position of Assistant Manager at Guangying Spinning Company Ltd, a Sino-British joint venture. The Vice Manager, Ms. Wang; is interviewing him about his personal information, educational background, work experience. qualifications and other special skills. Make up a dialoguc between the intervicwer and interviewee.17.The boss, Gcorge. is discussing the drop of laptop sales last month with the manager of sales department.18. Talking about jobsSituation: You are former classmates, but have not seen each other for years.Suppose you come across each other in Nanjing one day.Student A : Named John, graduating from South China University of TechnologyYou want to apply for the position of sales manager in Suning Commerce GroupCo.. Ltd. Student B: Named Smith. You happen to be a personnel manager in Suning Commerce Group. You try to provide your partner as much information as required.19. Situation: A group of sales persons working for ZTE Corporation are discussing the current drops in sales of mobile phones.Student A: Your name is Yu, marketing manager of Corporation You are analyzing the dropping sales.Student B: Your name is Xi. coming from Shanghai office. You are offering a promotion strategy to see whether it is effective or not.20. Situation :Make a hotel reservationStudent A: You are Mr. i Smith. a CEO of Pepesi Co.You are l going to go on a business trip to Shanghai.You are callimg to make a holel reservation.Student B：You are Mr John, working as a receptionist in a hotel. You are asking the customerStudent A wants and other questions.21.Mike and Mary are working in a company. Mary is planning a meeting. but she is not sure what to do. So, she asks Mike for help. Make a conversation about it.22.Alice works in a toy-bear company. Mr. Smith wants to place an order. So he inquires some questions about the products and the company.23. Situation Airport ConversationStudent A: You are John. You are departing from an airport in Canada. You are stopped by StudentB. a security ollicer.Student B: You are Mike. a security oflicer. You think there is something unusual with John and ask him some questions such asa) What is the purpose of your visit?b) Where have you been staying?)Who have been in contact with in Canada?d) What is inside your case?24. Talking on the phoneStudent A Your name is X You telephone Y at Business Circle Conferencing.Request details of the next course on telephone skills and ask them to be sent by email (give your email address). Confirm that you will want to send five members of yourStaff on the course and find out what discount can be given on group booking.StudentB; Your name is Z. You work for Business Circle ConferencingSomeone calls to speak to your colleague Y, but (s)he has taken the day off today.Takc a message.25. Job interviewStudent A: IntervicweexXx. living in Nanjing. born in 1980, electrical engineering major; enthusiastic, disliking to leave things half-done. organized and extremely capable: a poor speaker,having been studying how to speak in public persistent and a fast learner cooperative and have good teamwork spirit a dnvers license a CPA (Cerificd Public Accountan)Student B: InterviewerManager of GE company。

商务英语视听说课程

商务英语视听说课程
《商务英语视听说》是一门将英语语言技能与商务专业知识相结合的课程，通过课堂教学和实践训练，培养学生在商务环境中运用英语进行有效沟通的能力。

本课程旨在提高学生的商务英语听力、口语和视听理解能力，使他们能够听懂并理解商务场景中的英语对话、演讲、会议等，能够流利地表达自己的观点，进行有效的口头交流。

同时，学生还将通过观看商务英语视频材料，提高对商务场景的理解和应对能力。

在课程中，学生将学习商务英语的常用词汇、表达方式和句型，了解商务活动中的各个环节，如商务谈判、营销、财务、人力资源等。

通过角色扮演、小组讨论、案例分析等教学活动，学生将有机会在模拟的商务环境中进行实际的英语交流，提高他们的语言应用能力和自信心。

此外，本课程还将培养学生的跨文化交际意识，让他们了解不同国家和地区的商务文化差异，从而更好地进行国际商务交流。

总的来说，《商务英语视听说》课程将为学生提供一个全面提升商务英语能力的学习平台，为他们未来在商务领域的发展打下坚实的基础。

商务英语视听说听力原文

Unit 1Task 2M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m K evin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for threeyears, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some e xtent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life.W: By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary period and you can only getRMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and thingslike that?M: Every employee in our company enjoys life insurance and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine. How much t ime will it take for me t o be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based?M: Our company is based in New York, with branches in many cities, suchas Philadelphia, Beijing and London.Follow-up practiceCai: May I come in?Ms. Smith: Yes, please.Cai: Good m orning, Madam. M y name i s Cai Ning. I am c oming to your company for an interview, as requested.Ms. Smith: Fine, thank you for coming, Miss Cai. Please sit down. I amAnne Smith, Assistant Manager for the Personnel Department.Cai: Nice to see you, Ms. Smith.Ms. Smith: Nice to meet you, too. Would you like to have a cup of coffeeor tea?Cai: Tea is fine. Thank you.Ms. Smith: I’ve read your CV. It looks good. Now, I wonder if you can tell me more about yourself, for example, your personalityCai: Well, I think I’m a serious-minded girl, I’m calm and I don’t panic in a crisis. I like jokes and have a good sense of humor. And I also enjoy working with all kinds of people. I can even get along with people whoare bad-tempered or something like that.Ms. Smith: Well, then, what do you consider your strengths and weakness? Cai: Strengths and weakness? Well, I think my ability to work with alltypes of people is a particular strength.Ms. Smith: Yes.Cai: My weakness? Er, I’m a little bit perfectionist. I’m quite often dissatisfied with what I’ve done. I always think I can do it better orin a different way.Ms. Smith: I wouldn’t call that a weakness. I’d call that a strength.Cai: Well, apart from that, I suppose sometimes I am not patient enough. Ms. Smith: Now, can you tell me about your past experience?Cai: I have six years’financial industry experience, working for several companies. For the past two years, I have been working in an investmentbank.Ms. Smith: What qualifications have you had for this position?Cai: I graduated from Peking University in 2001, majoring in accounting.I can speak fluent English and I can deal with bookkeeping and accounting in English quite well.Ms. Smith: Why did you leave your last position?Cai: I want to find a job that is challenging, where I can grow.Ms. Smith: Now, is there anything else you’d like to ask me?Cai: Yes, if I get this job with HDC, would I be able to work abroad inone of your overseas branches?Ms. Smith: Oh, yes, certainly. Our staff regularly does six-month placements in other branches.Cai: Oh, that’s great.Ms. Smith: Right, time is pressing, I’m afraid, so thank you very muchfor coming to see me and we’ll be in touch with you before the end of theweek.Cai: thank you for seeing me.Ms. Smith: Goodbye.Cai: Bye.Video 1Chen = C. Ms. Mandel = M.C: Good morning, Ms. Mandel.M: Good morning. Sit down, please.C: Thank you.M: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.C: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.M: Nice to meet you, too. I’ve gone through your resume and would liketo know more about you.C: Thank you for your interest in me.M: To start with, would you like to tell me a bit about yourself?C: Sure, I’m a senior student at Guangdong University of Finance. I expect to graduate this summer. My major is international finance.M: So, why did you choose our company?C: As far as I know, your company i s one of several leading international consultant corporations which came to China after China entered WTO. Ithink working here would give me the best chance to use what I’ve learned at university.M: As a major in international finance, what do you think you can do in consultancy?C: Well, I know how to tackle problems. For example, I know I must fistanalyze the problem and work out its major cause. Then I will be able tosearch for ways to solve it from the available data.M: Sometimes data is not enough. Have you got any relevant experience in this field?C: Last year, during the probationary period, I was involved in therestoration of a factory in Nanjing. I really learned a lot from theexperience, especially how to assess people’s strengths and abilities.M: Can you cope with hard work under pressure and in a tough environment? C: No problem. I don’t care about pressure or the environment as long asI enjoy the work.M: Good. Now, do you have any questions to ask?C: Yes, I’ve got one. Are there any opportunities for Chinese employeesto be transferred to the head office in New York or other branch officesaround the world?M: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.C: Oh, great. If I’m accepted, I will do my best for the company.M: I wish you luck! We’ll notify you of our final decision by Friday.C: Thank you, Ms. Mandel. Goodbye.M: Goodbye.Video 2Wang = W, Mr. White = M.W: May I come in?M: Yes, please do.W: Good morning, sir. My name is Merry Wang. I’ve come for an interview,as requested.M: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.W: Thank you.M. Well, Miss Wang, you are applying for the position of Sales manager,right? How did you know about our company?W: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And inthe summers of 1997 and 1998 I worked as a salesgirl for your company inGZ.M: Really? That’s good. Then you must know something about our company? W: Yes, a little. Your company i s very famous. Your cosmetics and skincare products are very popular with women all over the world.M: Huh, that’s right. Miss Wang, can you tell me which university you attended?W: Sun Yat-sen.M: And what degree have you got?W: I have a bachelor’s degree in business administration.M: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.W: I passed TEM8 at college, and I am good at oral English. I think I can communicate with Americans quite well.M: Good. I know you are now with United Butter. What is your chiefresponsibility there?W: I’ve worked there for five years, since I graduated from college. Twoyears ago, I was appointed Brand Manager –responsible for the Panda line of biscuits.M: Why do you want to change your job?W: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.M: What do you think is the most important qualification for a salesperson? W: I think it’s self-confidence and quality products.M: I agree with you. What salary would you expect to get here?W: well, I would leave it to you to decide after you consider my a bilities.My current annual income at United Butter is 150 thousand. But, er, …could you tell me a little more about what the job entails?M: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client serviceand development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?W: Yes, only one. When can I have your decision?M: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re highon my list.W: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.M: Goodbye.Case AnalysisInterviewer: Where do you see yourself in three years?Candidate: Well, I see myself in sales, you know. I must say, I would rather like to establish my own company, you know, in my home town.Interviewer: What specifically about our company attracted you?Candidate: Well, first of all, you know, I want to leave my p resent company. It’s too small, and you know, I don’t like the boss. He doesn’t know how to motivate people. You know, he is also bad-tempered. You know, the job is routine and boring.Interviewer: Um…Candidate: Can I ask a question? If I get this job, you know, would I beable to work abroad in one of your overseas branches? You know, I liketravelling.Interviewer: Our staff members regularly do six-month placements in other branches.Candidate: Oh, well, that’s what I’m interested in.Interviewer: What do you think of your strengths and weaknesses?Candidate: Strengths and weakness? Well, that’s hard to answer. You know, I’m very humorous. I think that’s my particular strength. My weaknesses?I suppose I don’t have any, you know.Interviewer: Ok. Is there anything else you’d like to ask?Candidate: Oh, yeah. If I get this job, can I take time off for vacation? You know, I love travel.Interviewer: I’m afraid I can’t answer that.Candidate: And also, when can you give me a definite answer about thisjob?Interviewer: I guess you’ll just have to wait until the end of the week.Well, I’m afraid we have to stop here. Thank you very much for coming tosee me.Unit 2Task 11.I haven’t seen you for years.2.What do you do now?3.I’m in the Research and Development Department.4.I knew you’d do something very challenging and creative.5.I sometimes stay in the office after work to deal with unfinishedtasks.6.I am still the accountant of that cosmetics company…Task 2Jack: Hi, I’m J ack. I’m t he manager o f the Research & Development Department. I’ve been in this position for three years. I have to manage all aspectsof the product development process, including resource allocation, budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution, and success of the projects.Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted tothe position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.Stanley: Hi, I’m Stanley. As the manager of the Production Department,I’m r esponsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human a nd material resources needed. I’m also responsible for identifying the training needs of our staff andcultivating culture of continuous improvement in all aspects of manufacturing.Video 1 Introducing titles and responsibilitiesPresident = P; Robin= RP: Good afternoon, everyone! This is Robin Copperfield, the new vicepresident of our company. He will be in charge of the accounting work.Let’s give him a warm welcome!R: Thank you!P: Mr. Copperfield is an expert in the field of accounting. So, it is apleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.R: It’s OK, thank you!P: This is May Bates, Vice President in charge of the AdministrationDepartment and the Neighborhood Service Department.R: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.P: And this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.R: Glad to meet you, Mr. Hayes.P: And this is … oh, where is Andrew Jefferson?R: Mr. Jefferson? I’ve met him before. I heard he is one of the secretsof this company’s success. Everyone was raving about what a great job he’s done in…P: Uh… speak of the devil… Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.R: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.R: Oh, that’s ok. How many d epartments are you in charge of, Mr. Jefferson? Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.R: No wonder you’re so busy.P: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.R: Oh, good. Nice to meet you all, ladies.Video 2 Do you like your job?Robin = R; Jerome = J; Frank = F; Colin = C; Janet = JaR: What’s your job now, Jerome? Do you still work for that wholly funded American company?J: No, I left it three years ago. I have my own business now.F: Gee, that’s great! How do you feel as a self-employed entrepreneur?J: I feel good. I can make a lot more money than before and I have a lotof independence in doing things. But, sometimes I get tired. As you know, it’s not very easy to run a business on your own. What about you, Frank?What are you doing now?F: I’ve worked for several companies. After graduation, I went to a private company. Then a year later, I changed to a Sino-Japanese joint-ventureenterprise and worked as a sales assistant. Two years later, I moved onto a computer company and worked in export sales. And now, I’m an advertising executive.C: Oh, you are a real job-hopper. Why have you changed jobs so often?F: I’m a lways interested in new c hallenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?C: I’ve been working for the PMC Textile Plant since I graduated. Two y ears ago, I was promoted to Line Supervisor.F: Do you like your job?C: The salary and benefits are OK, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all thetime. You often travel on business, right, Robin?R: Yes. As a buyer, I must travel to purchase stock. I’ve been to a lotof places.C: Maybe I should think about becoming a buyer…R: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I want to spend more time with my family.Ja: Hi, guys, may I join you?Everybody: Sure. Have a seat.Ja: You enjoy getting together, don’t you? What are you talking about?R: Jobs. What kind of job do you have, Janet?Ja: I’m the Public Relations Manager in a holding company.C: Do you enjoy it?Ja: Yes. What I like about it is that I can meet a lot of new a nd interesting people.R: How about your working hours?Ja: That’s the trouble. I usually have to work overtime, because I oftenhave dinner parties in the evening. I don’t get enough time with my family and baby.Unit 3Task 1O: Good morning. Luck Promotions. May I help you?M: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?O: Just a moment, please.S: Hi, Mike. It’s nice to hear from you. How’s the English weather?M: It’s pretty good for this time of year. What’s it like in New York?S: Not good, I’m afraid.M: that’s a pity！I’m planning to come by next week.S: Really? Well, you’ll come by and see us while you’re here, I hope.M: that’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet upeither before or after that.S: Great. That would give me a chance to show you the convention center.M: That’s what I was thinking.S: You said you have to be in Boston on Thursday? That’s the 7th?M: that’s right. I could stop over in NY o n the ay –that would be Wednesday. Would that be possible?S: Ah, I’m afraid I won’t be in the office on Wednesday.M: Er, well, the other possibility would be to arrange it after I leaveBoston.S: When do you plan to leave Boston?M: Either Thursday afternoon or Friday morning, but I would like to catcha flight back to London on Friday evening.S: Ok. Well, it would be best for us if you could fly in on Friday morning.I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized.M: That sounds good. Just as long as I can get back to the airport formy evening flight.S: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary forthe day – that’s Friday the 8th, right?M: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Task 2Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talkto her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Video 1R: Hello, International Sales.Mr.: Hello, this is Mr. Schulz here, calling from England.R: yes, Mr. Schulz, who do you want to speak to?Mr. : I’d like to speak to MR. Matthews.R: Fine. Hold the line, please. I’m connecting you now.(connected)Miss: Hello. Mr. Matthews’ office. Who’s calling please?Mr.: this is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: when do you expect him back?Miss.: he’ll be back on Friday afternoon. Is it urgent?Mr.: Yes.Miss.: Can I take a message for him?Mr.: Yes, please. Will you tell him that we’ve just received your sampleof the new assembly coffee table and are quite happy with it?Miss.: Sure. It’s very kind of you to say so. Can we expect an order fromyou?Mr.: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss.: Ok, Mr. Schulz. Anything else?Mr. One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike.It’ll probably be afternoon before I arrive.Miss.: No problem, I’ll give him the message.Mr.: Thanks.Miss.: You’re welcome. Goodbye.Video 2:First attempt:R: Good afternoon, this is DNN. How can I help you?M: good afternoon. I’d like to speak to Mr. Miller, please.R: Mr. Miller? Hold on, please. I’ll connect you.(connected)L: Mr. Miller speaking. Who’s calling please?M: this is Ms. Mandel from BCM. Is this Henry Miller?L: what? Henry Miller? No, this is Leo Miller, in the Sales Department.Henry Miller is in the Customer Relations Office. I’m a fraid you’ve dialed the wrong extension.M: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?L: Sorry, I haven’t got a directory on hand now. Would you mind callingthe switchboard again? I’m sorry not to be of more help.M: Oh, OK. It doesn’t matter. I’ll call back to the receptionist. Thankyou, anyway.Second attemptR: Good afternoon. How can I help you?M: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller. R: Oh, there are two Mr. Millers in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. please wait a minute.M: Ok. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptR: Good afternoon. How can I help you?M: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr.Miller as soon as possible. We placed an order with you last week, butwe have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?R: Of course. I’ll go and find him and ask him to ring you immediately.There may be a problem with his line.M: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected. )M: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!H: Oh, I’m terribly sorry for the trouble. I was in a meeting and I leftmy cell phone in my office.M: Oh, ok. Mr. Miller, I’m calling you about…Unit 4Task 2Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, hereare some tips that can help you do a good job.First, Arrive at the meeting ahead of schedule. Find a good seat inthe middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in and working as needed.Second, Consider using a rape recorder, which will help you ensureaccuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be surethe equipment works properly by testing it before the meeting begins.Third, use a consistent format. The usual criteria include the meeting’s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.Fourth, follow the agenda. If an agenda was posted or distributedbefore the meeting, cover each of its points in your minutes.Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to beidentified by name or prefer to be kept anonymous.Sixth, list specific outcomes. Important actions should be listedseparately to catch reader’s attention. Check previous minutes to followsimilar organization.Seventh, after the meeting, write a meeting report from your notes.Sign your name at the bottom of the last page of the minutes. Distributethe final copy of meeting minutes to everyone who attended as well as absentees.It is also important to organize all meeting minutes in a standardfile so that it can well ser ve as future reference.Video 1Gregory ：Do you know why we are here？Richard ：No, I have no idea ! He just popped in and told me there wouldbe a meeting at 3:00.Amy :I’m a fraid it’s about cuts. I saw him this morning and he’s not happy. Larry : Bad news ! I guess you’re all seen last month’s sales figure forthe laptop x600.Amy : No , actually I haven’t.Richard: Me, neither.Larry : Oh ,well ,there’s a 21% drop from July.Gregory : 21%? That’s a disaster!Amy : I suppose you’re going to blame my sales team .Larry：No, Amy. We are not going to blame anyone .Not today. We need to decide what we are going to do about it.Richard: Wait. Before we go on, can we have a look at these poor figures? Larry：Sorry , I’m not sure if I have …. Ah, yes, I’ve got a few copies here. As you can see….Amy : Larry, I want to know that it’s not my fault! My people have been working really hard to promote sales.Larry：Yes, yes, I know. But the fact is that the results are not good .Richard: Maybe we can ….Amy :You should trust your team! There are always ups and downs in sales! Larry：Look, Amy, I do have confidence in my team ! I have called thismeeting to see what my team suggests we do .So shall we get on with it!I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us an analysis of these figures?Gregory ：Ur….. Sorry, I don’t have anything prepared since I didn’t know…. Larry：Oh, well …..Video 2Larry Hunter Amy Richard GregoryL: I’m sorry to have called this meeting at such short notice. Did youall get a copy of the sales figures?A, R, G: YesL: Good. So you have seen from my m emo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we shoulddo about it? It might not be easy, but I want to finish the meeting by3 o’clock.G: OKA, R: Uh-huh.L: Now, Amy, what do you think?A: Well, there’s a lot competition out there now.L: That’s true, but our prices are competitive.R: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.A: I think they’re working pretty hard already.L: But it’s not hard enough. Amy, they need something to give them a bitof push. What about the bonus system? How m any s alespeople get bonus now? A: Not many.L: Really? Why not?A: The sales quotas are pretty high. you have to make $60.000 in sales,That’s a lot. Most people average about $45.000.L: Per month?A: Yes.R: Well, maybe we should lower our quotas.L: How’s that going to motivate them, Richard?R: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get……A: I don’t see the point. How’s that going to increase sales?L: Let him finish.R: Well, I think the quotas are just too high. The salespeople don’t think they can reach them so try don’t try. But, if someone i s making, say $45.000, and if the target is $50.000, then they’ll work just a little bit harderto reach 50.000.G: I see what you mean. And if they get a nice bonus at $50.000 then, they will work even harder the next month.L: Yes. You have got a good point! Let’s come up with a proposal for lower quotas.Unit 5Task 1I: So, what basic needs do business travelers have?K: one of the most important things is a quick check-in and check-out.After a long trip, it’s annoying to have to wait at the hotel receptionfor five minutes. Room service is also very important. Guests often stay in their rooms working and don’t have time to go out to a restaurant, sothey want their meals to be served in their rooms.I: And what facilities are there in the room?。

商务英语视听说原文与问题详解完整版

Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from Guangdong University of Finance and my major is financial secretary. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful secretary. During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss, answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I am good at communicating, organizing and coordinating. I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing.I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Good morning, Miss Yang. I’m Kevin Carter, the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah… Miss Yang, I’ve gone through your resume. I’d like to ask you some questions now, if you don’t mind.W: Of course not. please go ahead.M: Well, can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for three years, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job? W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me how much the new job pays?M: Sure. There is a five-month probationary试用的 period and you can only get RMB2,000 for each month. After that, we’ll determine your salary according to your performance.W: Oh, I see. Then, what about the paid holidays, insurance, and things like that?M: Every employee in our company enjoys life insurance人寿保险 and unemployment insurance. In addition, they enjoy two-week paid holidays. W: That sounds fine. How much time will it take for me to be promoted here? M: I’m not sure. It depends on your ability and performance. Maybe we’ll send you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which cities do you have your branches? And, where is your company based (把总部设在…)?M: Our company is based in New York, with branches in many cities, such as Philadelphia, Beijing and London.…Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework. Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types of peopleo Weakness: perfectionist; impatiento Work experience: six years’financial industry experience with several companies; two years’ experience in an investment banko Qualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeeping记账 and accounting proficiency in English.o Reasons for leaving last job: want to find a job that is challenging. o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren’t you? I’m Cathy Mandel, Director of the HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I’ve gone through your resume and would like to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself? Chen: Sure. I’m a senior student at GDUF. I expect to graduate this summer. My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned at university.Ms. Mandel: As a major in international finance, what do you think you can do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field?Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access评估people’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a tough environment?Chen: No problem, I don’t care about pressure or the environment as long as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes, I’ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my best for the company. Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Good morning, sir. My name is Merry Wang. I’ve come for an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company?Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world. Mr. White: Huh, that’s right. Miss Wang, can you tell me which university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in business administration.Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment, seek new challenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson?Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here? Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails? Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You’re high on my list.Wang: That’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are you doing? Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So, what do you do now?Daniel: I am an engineer in a large international car corporation now. Sherry: Oh, that’s nice! Which department are you in?Daniel: I’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtime? Daniel: Not really, I just work regular hours most of the time. But on Friday nights, I sometimes stay in the office after work to deal with unfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me all about it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job? Sherry: I am still the accountant of that cosmetics company…Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & Development Department. I’ve been in this position for three years. I have to manage all aspects of the product development process, including resource allocation , budget requirements and personnel management. I have to work with marketing teams to analyze the needs of the developing markets and direct our work accordingly. I’m responsible for creating and managing the R&D teams and for the overall planning, execution , and success of the projects.v Janet: I’m Janet, Sales Manager of R&T Company. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities. My responsibilities include: developing sales strategies; achieving sales targets; recruiting and training sales staff; supervising and motivating team performance; expanding the customer base and ensuring high levels of customer satisfaction.v Stanley: Hi, I’m Stanley. As the manager of the Production Department, I’m responsible for selecting, developing and managing a highly competent and motivated staff of employees; ensuring that production is cost-effective and the products are produced on time and of good quality. Moreover, I have to work out the human and material resources needed. I’m also responsible for identifying the training needs of our staff and cultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department. Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you. Robin: Glad to meet you, Mr. Hayes.President: And this is…oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in …President: Uh… speak of the devil… Mr. Jefferson has just arrived. Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.Robin: No wonder you’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves? Ada Black: I’m Ada Black, responsible for management accounts. Caroline Clinton: I’m Caroline Clinton, responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1. Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2. Administration; Marketing; Engineering; Project Preparation;Accounting3.1）administration：rear service of the company,coordinating the staff to exercise2)neighborhood service:working out plans for preserving&improving the physicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of the operationalVideo 2 Do you like your job?Script:Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company?Jerome: No, I left it three years ago. I have my own business now. Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur ?Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to run a business on your own. What about you, Frank? What are you doing now?Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sain əu,dʒæpə’ni:z] joint-venture enterprise and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Why have you changed jobs so often? Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, but I’m gaining a lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin? Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been to a lot of places.Colin: Maybe I should think about becoming a buyer…Robin: Mm…, everything has two sides. I get fed up with traveling. Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.Robin: How about your working hours?Janet: That’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough time with my family and baby.Key:1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. Names like dislikeJeromemaking a lot more money; having lots of independence in doing things feeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you? Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It’s nice to hear from you. How’s the English weather? Mike: It’s pretty good for this time of year. What’s it like in New York?Steve: Not good, I’m afraid.Mike: That’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll come by and see us while you’re here, I hope. Mike: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Thursday next week. I was hoping we could arrange to meet up either before or after that.Steve: Great. That would give me a chance to show you that convention center.Mike: That’s what I was thinking.Steve: You said you have to be in Boston on Thursday? That’s the 7th? Mike: That’s right. I could stop over in New York on the way—that would be Wednesday. Would that be possible?Steve: Ah, I’m afraid I won’t be in the office on Wednesday.Mike: Er, well, the other possibility would be to arrange it after I leave Boston.Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like to catch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Friday morning. I will pick you up at the airport, and then I could show you the convention center. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized. Mike: That sounds good. Just as long as I can get back to the airport for my evening flight.Steve: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight? Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, right?Mike: That’s right. Good. Well, I’ll do that and I look forward to seeing you next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421? Operator: Certainly, hold on a minute and I’ll put you through. Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I’m sorry. She’s out at the moment.Paul: When will she be back?Roy: I’m afraid she won’t be back soon. Can I take a message? Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England. Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.Receptionist: Fine. Hold the line, please. I’m connecting you now. (connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews?Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it? Miss Perez: Sure. It’s very kind of you to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the railstrike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You’re welcome. Goodbye.Key:1. F F T T F2.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you. (connected)Leo Miller: Mr. Miller speaking. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help. Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our company. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute. Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.) Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied, “Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said, “Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained, “It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,。

新视野商务英语视听说 (下册)答案【完整版】

新视野商务英语视听说下Unit 1 A Factory TourPartⅠ: warm-up(1)eat (2)tour (3)taste (4)enjoy (5)make (6)closed (7)shopPartⅡ: listening practiceTask1(1)f (2)e (3)g (4)j (5)c (6)h (7)b (8)a (9)d (10) iTask21.(1)aerospace (2)manufacturer (3)services (4)showcase (5)production(6) various (7) producer (8) advanced (9) globe (10) leader2.(1)～(5) F F F T FPartⅢ1. (1) c (2) b (3) c (4) a (5) a2. (1)6000units (2) only 1%(3) First, they will confirm the quality of each part according to the regulations at every point in the process. Also, they have computer-controlled equipment to test the quality of the semi-finished product and of the final product. Lastly, they send some products to the public quality-control centre for checking.PartⅣ1(1)200 markets across six continents (2) about 300000 (3)108 (4)8 (5)932(1)20～30 (2)13 (3)15 (4)30～45PartⅤ1. (1) c (2) b (3) c (4) c (5) b2. Thomas and Richard had a factory tour. Thomas was very impressed by the speed of the assembly line of the factory. Richard said that the high-speed assembly line was designed and made by their engineers and technicians. Then Thomas wondered how much the factory spent on new product development every year and how soon the order would be delivered. Richard told him that 8% to 10% of the gross sales was spent on new product development. He also said that delivery of new products depended on the size of the order and the items. Finally, Thomas asked Richard to give him some brochures on the products because he wanted his manager to know about them. Richard also said that Thomas’s manager would be welcome to visit the factory. PartⅥ1.The correct order is: d-g-e-a-c-h-b-f2.(1)history (2)first (3)consumed (4)manufacturing (5)secrets Unit 2 Trade FairsPart Ⅰ(1)China Import & Export Fair (Canton Fair), China Hi-Tech Fair, Beijing International Automotive Exhibition, etc.(2)kitchenware & tableware, general ceramics, home decorations, glassware, foodstuffs, native product, medicines & health products, sporting, travel & recreation products, office supplies, shoes, cases & bags, furniture, etc. (3) See a variety of goods, compare goods of different brands. Collect useful information such as catalogues, price list, etc; visit potential business partners; place orders.Part ⅡTask1(1) F (2) F (3) T (4) F (5) F (6) TTask2(1)domestic (2)suppliers (3)Customer (4)value (5)services(6)ideas (7)compare (8)specialized (9)innovative(10)up-to-date2. (1) new (2) reputation (3) world (4) range (5) latestPart Ⅲ1. (1) rentable (2) entertainment (3) transport (4) halls(5) exhibition (6) arena (7) facilities (8) conjunction2. (1) c (2) b (3) c (4) c (5) a (6) bPart ⅣJohn: (3) (2)Mr. Robbins: (1) (4) (5)2. (1) c (2) b (3) c (4) aPart Ⅴ(1) Canton Fair 2) biannually (3) renown (4) variety (5) turnover(6) exhibitors (7) opportunities (8) quality (9) promotion (10) volumePart ⅥQuestion 1: Miss Stewart, why did you want to exhibit in North America? Question 2: How did you choose the right one?Question 3: What did you do to prepare before attending the trade fair? Question 4: How were you able to exploit your business opportunities and generate new business?Question 5: What did you do after the trade fair?2. (1) a (2) c (3) b (4) a (5) bUnit 3 Marking EnquiriesPart Ⅰ(1)Ask for morn information concerning the product in the advertisement inyesterday’s New York Times.(2)Jackson Brothers(3)If I am the receiver, I will send the latest catalogue to the writer and answerall the questions that interest him.Part ⅡTask1 (1) C (2) B (3) ATASK21. (1) General (2) articles (3) Specific (4) content (5) specifications2. (1) steel screws in all sizes(2) CIF(3) Because the supplier is able to supply larger quantities at more attractiveprices(4) The supplier’s offer.Part Ⅲ1. (1) b (2) c (3) b (4) c2. (1) Export (2) Merchandise (3) flight (4) Production(5) 10 o’clock (6) sample (7) evaluated(8) purchasesPart Ⅳ1.(1) speedboats (2) price quote (3) around the corner (4) pay2.(1) US$6500 (2) 10% (3) shipment (4) US$7850Part Ⅴ1. (1) F (2) T (3) F (4)T2. If I were a farmer, the price would concern me most. The reason being that, first, form products do not generally sell at a high price so we have to keep production costs down. Secondly, taxes are fairly high at present and we have less support from the government, so our incomes are decreasing. That’s why I think the price is my greatest concern. On the other hand, if we can improve quality by buying better seeds and improving our handing methods, we can sell at a premium. That could increase our income.Part Ⅵ1.(1) c (2) a (3) c (4) b (5) c2.Agents need to be paid for their work. Sometimes they are paid a percentage ofthe order but that hardly induces them to negotiate low prices. Therefore, agentsare usually paid commission. This may be paid by the seller or by both seller and buyer.Unit 4 Negotiating PricesPart Ⅰ(1)listen (2) speak (3) interrupt (4) ask questions (5) penny(6) pound (7) assertive (8) aggressive (9) more (10) lessPart ⅡTask1(1)discount for bulk (2) minimum quantity (3) early-settlement discount(4)commission (5) contract, unit priceTask21.(1) T (2) F (3) T (4)F (5) F2.(1) FOB (2)agents (3)extra (4)Korean (5)exceptionsPart Ⅲ1.(1) b (2) a (3) c (4) a (5) c2.A: We are very interested in your X358 MP4 and are thinking of making a trialorder of 10000 pieces. What price can you offer us?B: As this is our first business, we can provide you with some preferential terms.How about $40 per piece?A: Oh, I’m afraid that’s way beyond our expectations. It’s even higher than what the other factories give us.B: Yes, we know there are lower price around but would you please look at the quality? Ours are much better than our competitors’. In addition, the demand for this item from our company is very high. We’re actually temporarily out of stock right now. Currently, demand is way ahead of supply in the market.A: We know about that. But don’t you think you should make some concessions to make your price competitive? Can we make it $35 if we place large orders?B: Well, that’s a tough deal. However, since we’re going into a long-termrelationship, maybe we can try to reach that bottom line for you.Part Ⅳ1.(1) b (2) c (3) c (4) b (5) a2.(1) Welsh (2) 60 days (3) 13.5 (4) 1000 (5) 22.5 (6) 3 (7) 1000 (8) 500Part Ⅴ1.(1) 4%, annual (2) expenses (3) publicity, personnel (4) 40% (5) next year2.Sample dialogue:A: Mr. Brown, I’m anxious to know about your offer.B: Well, we’re been holding it for you. Here it is. Five hundred cases of black tea, at 30 pounds per kilogram, CIF London. Shipment will be in June.A: That’s a steep price! It’ll be difficult for us to make any sales.B: I’m surprised to hear you say that. You know the price of black tea has gone up since last year. Our compares favorably with what you might get elsewhere.A: I’m afraid I can’t agree with you there. India has just come back into the market with a lower price.B: Ah, but everybody in the tea trade knows that America’s black tea is top quality. Considering the quality, I’d say the price is very reasonable.A: No doubt your tea is of high quality, but still, there’s keen competition in the market these days. I understand many countries are lowering their prices.B: OK. Then we’ll make it 28 pounds for this order. Is that ok?A: That’s a very small concession. Still, we want to do business with you because we think your packaging is excellent. We’ll go with this price this time but hope for a better deal for any further orders.B: Good, we can talk about further reductions later when we see how business is developing between us.Part Ⅵ1.(1) F (2) T (3) F (4) F (5) F (6) T (7) F2.(1) the quality of our product is much better than that of other suppliers(2) We can talk about that later.(3) if you can give me best price for this first order, we can start along-term relationship.(4) That really leaves us with nothing.(5) I’ll make that concession.Unit5 Placing an OrderPart Ⅰ(1) negotiate (2) accept and confirm an order (3) sign the contract(4) confirm the order (5) confirm further ordersPart Ⅱ(1) is a request to supply a specified quantity of goods(2) an enquiry with subsequent quotations(3) printed order forms(4) description, quantities, mode of packaging(5) agreed upon in previous negotiations(6) are legally bound to fulfill their agreement(7) at the agreed time(8) accept the goods supplied and then pay for themTask21. (1) F (2) F (3) F (4) T2. (1) b (2) c (3) a (4) bPart Ⅲ1. (1) Belster XP is the best copier for general use. With a combination of large capacity, small size and efficiency, it can be configured to suit almost all situations. Furthermore, it has an automatic document feeder.(2) The buyer can download the order form from the seller’s website, and fill in the name, address, telephone number as well as the item number of the desired photocopier. Then send the form to the address provided.(3) To make a payment, the buyer can write a payable cheque to the seller. Enclose it with the mail order form and send it to the address provided.2.A: Hello, I see from the Internet that you are a trading company who deals with sweaters and skirts in Guangdong Province. Is that right?B: Yes, that’s right. What can we do for you?A: We’re a Nigerian company, and we’re looking to order some clothes.B: Good, we provide a variety of clothes. So what kind of clothes are you interested in?A: Sweaters and skirts. But would you please first tell me your minimum order? B: Our minimum order is set at 5000 pieces.A: OK, that’s fine. I’ve selected two items from your online catalogue: items 6 and 18. But I would like to make some changes. Will you be able to accommodate me? B: Depending on what type of changes you want, it should n’t be a problem.A: For item 6, the sweater, I want the sweater to come in two additional sizes. Would you please add XXL and XXXL?B: OK. How about item 18?A: The size is ok with item 18. But we want to order both light and dark colours. Part Ⅳ(1) have a problem with (2) protects (3) cost (4) decorative (5) European tastes (6) long-distance (7) sales (8) increase (9) retailers (10) logoPart Ⅴ1. (1) acd (2) d (3) c (4) c2. A: Hello, I’d like the order 1000 DSC-T5 Digital Cameras form your company. But it’s important that we have them before July 31. Can you make it?B: I’m afraid that we can’t make it in such a short period of time. That’s only a month away. Would you consider any other models?A: What do you suggest?B: The DSC-T7. Actually, it’s an updated version of the T5. It has more functions.A: Would you please tell me the difference?B: The DSC-T7 has a 32 MB2 of Internal Flash Memory. Otherwise it’s the same asthe DSC-T5.A: That sounds good. What about their prices?B: The DSC-T5 is $349.95 while the T7 is $449.95.A: I see. Would you be able to provide me with 500 of each?Part Ⅵ(1) Bran Gifts (2) ZWS10A (3) 1000 (4) US$18 (5) XG7 (6) foil in a brown box (7) September 10, 2005 (8) Toronto (9) 110% of the invoice value against All Risks(10) confirmed irrevocable (11) 15th (12) Quality & QuantityUnit 6: Terms of PaymentPartⅠA Japanese YenB United Stated DollarC Pound SterlingD European DollarE Korean WonF Canadian DollarPart ⅡThe correct order is: c-a-b-e-dTask21. (1) b (2) a (3) b (4) c2. (1) collection (2) Documents against Payment (3) Documents against Acceptance(4) expenses (5) procedures (6) actual payment (7) collecting (8) non-paymentPart Ⅲ1. (1) b (2) c (3) a (4) c (5) c2. A: since we have reached an agreement on the price, quality, quantity and packagingof the product, now let’s get down to talk about payment, ok?B: Good idea, what terms of payment would you prefer?A: Actually, on L/C payment is our general practice.A: The exchange rate is currently rather unstable and an L/C provide a guarantee of prompt payment from the bank.A: It’s also the generally accepted international practice.B: That’s right. L/C are very common in foreign trade.B: But this time we suggest D/P payment for the following reasons:B: firstly, a D/P payment can reduce the cost and in turn allow a larger profit margin for both of us. Secondly, the order is quite large and our exchange quote is insufficient at present. Finally, we have a good credit rating in several banks. You can trust us!A: That sounds good. But we still prefer an L/C since it’s our general practice. A: Do you think you could apply for one?Part Ⅳ1. The correct order is: a-i-e-g-b-f-c-j-d-h2. (1) lump sum payment (2) payment by installment (3) cash on delivery(4) advance payment (5) 25%, final acceptance (6) one monthPart Ⅴ1.(1) Ask what provision has been made for signing salary cheques and playing utility bills. Put pressure on the person dealing with you by stressing how important your account is.(2) Ask how often these problems occur and how long faults generally last.(3) Ask for cheque and postage details(4) Ask for the name and address of their debtor and the expected date of payment(5) Ask whether this is the only reason for late payment and offer to fax a copy immediately2.A: Hello, Becker here.B: Good morning, Mr. Becker. This is Mary Wang.B: I’m sorry to ring you like this.A: That’s all right.B: Did you get the invoice as well?A: Yes, yesB: But the payment of the invoice sent to you has not yet been made.A: Yes, money is very tight at the moment, you see.B: Yes, I think I know what you mean. We have a similar problem.B: While, in the case of unsettled debts it is our company policy to take legal action. B: We would naturally prefer not to have to go so far.A: So what do you suggest we do about the money we owe you?B: Well, please try and send the cheque before the end of the month.B: That’s one more week.A: Thank you, we will do our best.B: We hope to keep you as a regular customer despite any troubles you may have. A: Thank you very much for being so understanding. Goodbye.B: Bye.Part Ⅵ(1)SB-87654 (2) fifty thousand US dollars(US$ 50000.00) (3) No.DEF-101 datedJanuary 10,2006 (4) five (5) two (6) freight prepaid (7) pneumatic tools(8) drive (9) hose and quick couplings (10) allowed (11) No.IP/79370 (12)beneficiary’s (13) 15 days (14) SB-87654 (15)draftsUnit 7 DeliveryPart Ⅰ1.□time of establishment of the L/C□availability of shipping space□supply of raw materials□amount of orders to fulfill at the producer’s side2.(1)The procedures involved in the delivery of goods: negotiating the stipulations about delivery, ensuring the production of goods, transporting the goods to the port of shipment, checking insurance and other factors in shipping, delivering the goods at the port of destination, etc.(2)The seller’s concerns: production and transportation time of goods meets the requirements, shipment of goods is carried out as scheduled, etc.The buyer’s concerns: progress of the production and shipment, inspection of the quantity, quality and other aspects of delivery, etc.Part ⅡTask1(1)one month after we signed the contract(2)the shipping agent, get the necessary shipping apace(3)Our supplier, the supplier is short on materialsTask21.(1) Good quality (2) on time (3) marketing channels (4) reach the end users (5)their stocks2.(1) at the beginning of November (2) before end of September for the Christmasrush (3) manufacturers are working in full capacity because they have a lot of orders. (4) give his order top priority (5) the middle of OctoberPart ⅢConversation 1: 3 months after the contract is signed, NoConversation 2: July, mid-June, no shipping spaceConversation 3: by the end of September, YesPart Ⅳ1. Mr. Aubery insists on the delivery date should be no later than September 20th because they have a very strict timetable.Mr. Hall says that because of the damage from a disastrous hurricane last month, they can only make delivery in the last week in September. Finally, they compromise on this and make September 25th the last possible shipment date.2. (1) workshop (2) halted (3) orders (4) capacity (5) installed (6) September (7) September 25th(8) complete (9) transport (10) possiblePart Ⅴ1. (1) c (2) c (3) a (4) b2. The appropriate attitude should be polite and understanding, and try to explain the reasons for the delay. Apologise to your partner and try to make immediate compensation.Part Ⅵ1. The reason: The wrong delivery was caused by a slip-up by the shipping Department. The solution: Ms. Lester suggested that they would try to find another buyer for the goods on the condition that Mr. Backer’s company would reduce the price by 25% for the lot and ship a consignment of AI quality immediately.2. (1) T (2) F (3) F (4) T (5) FUnit 8 Complaints and ClaimsPart Ⅰ(1)damaged (2) claim (3) payment (4) documents (5) settlement (6) ownership(7)invoicePart ⅡTask1(1)defective items (2) insurance, shipping (3) pay compensation (4) provide areplacement, return the money (5) ask for compensationTask2(1)order (2) breakage (3) 30% (4) withholding payment (5) call me back(1)Mrs. McCall (2) ACC (3) the quality is not the same as the sample (4) send thewhole lot back (5) 0181-993 421 (6) 5:30Part Ⅲ1.Appropriate responses: 1-3-4Inappropriate responses: 2-52.(1) c (2) a (3) b (4) c (5) bPart Ⅳ(1) lodged a claim (2) 15 sets were badly damaged (3) rough handling by the shipping company (4) take the matter up with them (5) in good condition (6) careless handling at some stage prior to shipment (7) survey report (8) replace all 15 sets as soon as possible (9) settle your claim immediately (10) your cooperationPart Ⅴ1.(1)A: The quality is different from that of the approved samples(2)A: The pictures of products with the wrong colour(3)A: Send the replacement(4)A: Send the replacement immediately(5)A: No2.A: we’ve just received our order No.2-H35. We found that there were five pieces missing from the consignment.B: we’ve sorry to hear that. Did you check with the shipping company? Maybe it was due to inappropriate handling by the shipping company during transit.A: The carton was not damaged. But there were five pieces missing from inside the carton. So the shipping company said they had nothing to do with the shortage. It must have happened during the packaging process.B: Well, do you have any evidence?A: Yes, of course. We have a survey report issued by the Inspection Bureau in our country.B: In that case, please fax us the survey report and we’ll deal with your claim. A: OK, I’ll fax you the report immediately.Part Ⅵ1.(1) juice (2) HY08/33 (3) Hamburg (4) PICC2.(1) Fifteen cases were badly damaged. (2) The contract was on FOB basis.(3) Turn to the insurance company for compensation.Unit 9 MarketingPart Ⅰ Warm-upMarket research / consumer behaviour / distribution channel / product launch / sales figure / advertising campaign / promotional strategyPart Ⅱ Listening PracticeTask1The Marketing Manager: (1) marketing strategy (2) demand for the products (3) competitors (4) potential new markets (5) the company’s products (6) potential customersThe Promotions Manager: (1) promotion programmes (2) advertising campaigns (3) exhibitions (4) occasional special price reduction campaignsThe Public Relations Manager: (1) publicity programmes (2) the company (3) customers’ supportThe Sales Manager: (1) sales programmes (2) goals (3) training programmes (4) the sales figures (5) monitor the market share (6) maximize profitsTask2(1) demand (2) competition (3) Testing (4) samples (5) Divide (6) smaller (7) segment (8) Advertising (9) consider (10) budgetPart Ⅲ1.Checklist: a- c-d-f-g2.Graph 1 Product oo4Graph 2 Product 003Graph 3 Product 001Graph 4 Product 002Part Ⅳ1.Checklist: a-c-d-e-g2.(1) market share (2) There have been a number of new competitors (3) young fashionfollowers (4) 1.8 million (5) 1.8 million (6) 6% (7) radio and TV (8) the net(9) fashion magazinesPart Ⅴ1.(1) c (2) b (3) c (4) a2.Agent: Good morning, sir, I’m an insurance agent. May I ask you some questions? Man: Yes. Go ahead.Agent: Do you have any insurance protection for you and your family?Man: No, not really.Agent: How many people are there in your family?Man: Four. My wife, two children and me.Agent: Does your wife work?Man: No. She takes care of the children at home.Agent: Then you’re the only breadwinner in your family.Man: I guess so.Agent: Have you ever thought about what your family would do if anything happened to you? How would they servive?Man: Mm… I can only hope that won’t happen?Agent: Well, sir. Nothing in life is certain. Just in case, may I suggest you buy some insurance? By this way, you’ll be protected. I promise you that if the conditions of your policy are met, the insurance company will pay out.Man: That sounds reasonable. Can you explain the details?Agent: Sure.Part Ⅵ(1) No(2) How many staff members do you have?(3) Where do they eat at noon?(4) A limited selection dishes.(5) YesUnit 10 AdvertisingPart ⅠAmway: outdoor billboard, TV commercialEsprit: fashion magazinesIKEA: cataloguesNestle: TV commercials, magazinesMc Donald’s: sports sponsorship, outdoor billboards, TV commercialsSony Ericsson: outdoor billboards, magazinesStarbucks coffee: word of mouthVolkswagon: magazines, TV commercials, outdoor billboardsPart ⅡTask1(2)E (3) A (4) G (5) D (6) B (7) FTask21. (1) products (2) companies (3) image (4) hear (5) read (6) information (7) respond to (8) prospects (9) salespeople (10) customers2. (1) a (2) c (3) bPart Ⅲ1.Leaflets & flyers: local shops & fitness clubsShowrooms: Nokia, ToyotaSports sponsorship: Coca-cola, BenzRadio advertising: local restaurantsTV commercials: Amway, Mc Donald’sThe Internet: IBMMagazines: omega, DellOutdoor billboards: China Unicon, Petro China2.(1) expensive, budget (2) too expensive (3) highway, subway, train (4) young people Part Ⅳ1. sponsorship; posters; radio; TV commercials2. (1) c (2) b (3) a (4) c (5) aPart Ⅴ1. b-e2. (1) office furniture (2) brand awareness (3) business executives (4) self-employed professionals (5) successful people dream of (6) under half a million dollars (7) April 15Part Ⅵ1. Automobile, Marmalade, Furniture, Ice cream2. (1) c (2) a (3) d (4) b。

商务英语视听说含答案

扩展商务英语视听说1-8单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficientcheck-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years’ financial industry experience with severalcompanies; two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of youroverseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the It is one of the leading international consultant corporationscompany which came to China after China entered WTO.Working in thiscompany would give him the best chance to use what he haslearned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know〞) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company〞4. Ask inappropriate questions, eg. “Can I take time off for vacation?〞5. Self-conceit—“I have no weakness〞.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in doing feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sam ple of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthe ws that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1) A 2)C2.1)“Hold on, please. I’ll connect you.〞2)“I’m afraid you’ve dialed the wrong extension.〞3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?〞4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.〞5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?〞3) C 4) C 5) B 6) C6)“Oh, I’m terribly sorry for the trouble.〞Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, why don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes. Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2〕He will stay for about a week.3〕He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 2Unit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1. She doesn`t consider the audience2. She doesn`thave clear objectives3. Her presentation isn`t well-prepared4. There isn`t a clear structure (beginning, body, end)5. she doesn`t speak clearly6. she doesn`t speak at the right speed7. she doesn`t maintain eye contact with the audience8. she doesn`t appear confident and positive9. the visual aids aren`t clear and helpful10. she doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controllerTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guaranteeTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down dropped Task 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and SpeakingVideo 1Task1.increased significantly3.dropped by 50%4.continues to rise5.grows fastVideo 2Task 1A B D F GTask 21.annual turnover3.total output of washing machines4.market share of refrigerators。

商务英语视听说原文包括答案解析.docx

Scripts Unit 1Part II Listening and SpeakingTask 1 FAQs in job interviewComments on the three questions:Point for Q 1: Tell me something about yourself.Sample answers:Q1.I am graduating in June,2015 from GuangdongUniversity of Finance and my major is financial secretary.I am an outgoing,energetic person.I enjoy teamwork very much. As part of my degree program, I needed to communicate with different peopel. I possess excellent interpersonal skills and a very positive attitude.My career aspiration is to become a successful secretary.During my internship at one company, I worked as a secretary. My duties included offering friendly and efficientschedule to my boss,answering phone calls, taking and passing on messages to my boss.Q2.I received honors in several Financial management and computer contests. I amgood at communicating,organizing and coordinating.I like to get along well with people from different backgrounds.If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive commentsthat I need to improve in the area of filing.I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love to be a secretary, so I willdefinitely devote myself to it. Moreover, high job satisfaction can beattained when the job is what I am interested in.Career development is very important for me when choosing a job. Fromwhat I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program arereally exciting and helpful for young people like me.Task 2 Inappropriate questions in job interviewScript:M: Come in, please.W: Good morning, sir. I’m Karen Yang.M: Goodmorning, Miss Yang. I ’m Kevin Carter,the Administration Manager. Take a seat, please.W: Oh, is that your wife, Mr. Carter? She is so beautiful.M: Thank you. Ah ⋯ Miss Yang, I’ve gone through your resume. I’d like to ask you some quest ions now, if you don’t mind.W: Of course not. please go ahead.M: Well,can you tell me why you would like to work as a medical representative with us?W: I really like this kind of work, and having been a doctor for threeyears, I want to apply for this position for a change.M: Don’t you think it’s a pity for you to leave your present job?W: To some extent, it is. I have learned a lot in the hospital. But I would like to try a different kind of life. By the way, could you tell me howmuch the new job pays?M: Sure. There is a five-month probationary用的period and you can onlyget RMB2,000 for each month. After that, we’ll determine your salaryaccording to your performance.W:Oh, I see. Then, what about the paid holidays, insurance, andthings like that?M: Every employee in our company enjoys life insurance人寿保 and unemployment insurance. In addition, they enjoy two-week paid holidays.W: That sounds fine.Howmuch time will it take for meto be promoted here?M: I ’m not sure. It depends on your ability and performance.Maybewe’llsend you to one of our branches, if you like.W: No problem. I hate staying at one place all the time. But in which citiesdo you have your branches? And, where is your company based (把部在⋯ )?M:Our company is based in New York, with branches in many cities,such as Philadelphia, Beijing and London.⋯Key:Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are onlyinterested in your own needs and not those of their company. Wait untilthe employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your companybased?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part III Language FocusKey:o Name: Cai Ningo Personality: serious-minded认真的; calm; humorous; easy-goingo Strengths: the ability to work with all types ofpeople o Weakness: perfectionist; impatiento Work experience: six years ’ financial industry experience withseveral companies; two years’ e xperience in an investment banko Qualification: graduated from Peking University in 2001 majoring in accounting;fluent English; bookkeeping 记账 and accounting proficiencyin English.o Reasons for leaving last job: want to find a job that is challenging.o Questions about the job: Would I be able to work abroad in one of your overseas branches?Part IV Viewing and SpeakingVideo 1 Applying for the position of financial consultantScript:Chen: Good morning, Ms Mandel.Ms. Mandel: Good morning, sit down, please.Chen: Thank you!Ms. Mandel: You are Chen Bo, aren ’t you? I ’m Cathy Mandel, Director ofthe HR Department.Chen: Yes, I’m Chen Bo. Nice to meet you, Ms. Mandel.Ms. Mandel: Nice to meet you, too. I ’ve gone through your resume and wouldlike to know more about you.Chen: Thank you for your interest in me.Ms. Mandel: To start with, would you like to tell me a bit about yourself?Chen: Sure. I ’m a senior student at GDUF.I expect to graduate this summer.My major is international finance.Ms. Mandel: So why did you choose our company?Chen: As far as I know, your company is one of several leadinginternational consultant corporations which came to China after Chinaentered WTO. I think working here would give me the best chance to usewhat I ’ve learned at university.Ms. Mandel: As a major in international finance, what do you think youcan do in consultancy?Chen: Well, I know how to tackle problems. For example, I know I must firstanalyze the problem and work out the major cause. Then I will be able tosearch for ways to solve it from available data.Ms. Mandel: Sometimes data is not enough. Have you got any relevantexperience in this field?Chen: Last year, during the probationary period, I was involved in therestoration of a factory in Nanjing, I really learned a lot from theexperience, especially how to access评估people ’s strengths and abilities.Ms. Mandel: Can you cope with hard work under pressure and in a toughenvironment?Chen: No problem, I don’t care about pressure or the environment as lo ng as I enjoy the work.Ms. Mandel: Good. Now, do you have any questions to ask?Chen: Yes,I ’ve got one.Are there any opportunities for Chinese employees to be transferred to the head office in NewYork or other branch offices around the world?Ms. Mandel: Um, probably. I think you are likely to be sent to work inan overseas branch to get experience later on once you’ve proved your worth.Chen: Oh, great. If I’m accepted, I will do my best for the company.Ms. Mandel: I wish you luck! We’ll notify you of our final decision by Friday.Chen: Thank you! Ms. Mandel. Good-bye.Ms. Mandel: Goodbye.Key:Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred tothe head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 2 Applying for the position of Sales ManagerScript:Wang: May I come in?Mr. White: Yes, please do.Wang: Goodmorning, sir. My nameis Merry Wang. I ’ve comefor an interview, as requested.Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.Wang: Thank you.Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And inthe summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. White: Really? That’s good. Then you must know something about our company?Wang: Yes, a little. Your company is very famous. Your cosmetics andskincare products are very popular with women all over the world.Mr. White: Huh, that ’s right. Miss Wang, can you tell mewhich university you attended?Wang: Sun Yat-sen.Mr. White: And what degree have you got?Wang: I have a bachelor’s degree in business administration.Mr. White: Howis your English? You know, somestaff membersin our company are Americans, so conversational English is very important.Wang: I passed TEM 8 at college, and I am good at oral English. I thinkI can communicate with Americans quite well.Mr. White: Good. I know you are now with United Butter. What is your chief responsibility there?Wang: I ’ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager— responsible for the Pandaline of biscuits.Mr. White: Why do you want to change your job?Wang: I want to change my work environment,seek newchallenges and broaden my experience. That’s why I want to move into sales.Mr. White: What do you think is the most important qualification for a salesperson?Wang: I think it’s self-confidence and quality products.Mr. White: I agree with you. What salary would you expect to get here?Wang: Well, I would leave it to you to decide after you consider myabilities.My current annual income in United Butter is 150 thousand. But, er,⋯coul d you tell me a little more about what the job entails?Mr. White: You would be in charge of all the sales activities, for allhair products in northeast China. This would involve market analysis,client service and development, sales promotion, and regular customersatisfaction surveys. You’d report directly to the Regional Sales Director. Do you have any other questions?Wang: Yes, only one. When can I get your decision?Mr. White: I need to discuss with other board members. We’ll notify youof our decisi on as soon as possible. But⋯to be honest, you seem to bea good candidate with the right kind of experience and personality.You’re high on my list.Wang: That ’s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. White: Goodbye.Key:o 1. F T F F To 2.1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishScripts Unit 2Script:Sherry: Daniel, it’s you! I haven’t seen you for years. How are youdoing?Daniel: Very well, thank you. And you, Shelly?Sherry: Not too bad. I heard you’ve got a new job. So,what do you donow?Daniel: I am an engineer in a large international car corporation now.Sherry: Oh, that’s nice! Which department are you in?Daniel: I ’m in the Research and Development Department.Sherry: That sounds great!Daniel: Yes, it ’s really a very exciting and rewarding job. At the moment, we are designing a new type of car.Sherry: Oh, really? You’ve always been clever, Daniel. I knew you’d do something very challenging and creative. Do you need to work overtime?Daniel: Not really, I just work regular hours most of the time. But onFriday nights, I sometimes stay in the office after work to deal withunfinished tasks.Sherry: Well, Daniel, you must come and see me sometime and tell me allabout it over a cup of tea.Daniel: I certainly will. What about you, Sherry? How is your job?Sherry: I am still the accountant of that cosmetics company⋯Task 2 Describing jobsScript:v Jack: Hi, I’m Jack. I’m the manager of the Research & DevelopmentDepartment.I ’ve been in this position for three years.I have to manage all aspects of the product development process,including resource allocation , budget requirements and personnel management. I have towork with marketing teams to analyze the needs of the developing markets and direct our work accordingly.I ’m responsible for creating and managing the R&D teams and for the overall planning, execution , andsuccess of the projects.v Janet:I ’m Janet,Sales Manager of R&TCompany. Since I was promoted to the position of manager four years ago, I’ve been engaged in various responsibilities.My responsibilities include:developing sales strategies;achieving sales targets;recruiting and training sales staff; supervising and motivating team performance;expanding the customer base and ensuring high levels of customer satisfaction.v Stanley:Hi, I ’m Stanley.As the manager of the Production Department, I ’m responsible for selecting,developing and managing a highly competent and motivated staff of employees; ensuring that productionis cost-effective and the products are produced on time and of good quality. Moreover,I have to work out the humanand material resources needed. I ’m also responsible for identifying the training needs of our staff andcultivating a culture of continuous improvement in all aspects of manufacturing.Part IV Viewing and SpeakingVideo 1 Introducing titles and responsibilitiesScript:President: Good afternoon, everyone! This is Robin Copperfield, the newvice president of our company. He will be in charge of the accounting work.Let ’s give him a warm welcome!Robin: Thank you!President: Mr. Copperfield is an expert in the field of accounting. So,it is a ple asure for us to have him here. Now, Mr. Copperfield, I ’d liketo introduce the vice presidents and managers to you.Robin: It’s OK, thank you!President:This is May Bates, Vice P resident in charge of theAdministration Department and the Neighborhood Service Department.Robin: Nice to meet you, Ms. Bates.Ms. Bates: Nice to meet you, Mr. Copperfield.President: And this is Dennis Hayes. Vice President in charge of theMarketing Department and the Sales Department.Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.Robin: Glad to meet you, Mr. Hayes.President: And this is⋯oh, where is Andrew Jefferson?Robin: Mr. Jefferson? I ’ve met him before. I heard he is one of the secretsof this company’s success. Everyone was raving about what a great job he’s done in⋯President: Uh⋯speak of the devil⋯Mr. Jefferson has just arrived.Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.Robin: Good to see you, Mr. Jefferson.Mr. Jefferson: Sorry, I’m late. I was talking to a client.Robin: Oh, t hat ’s OK. How many departments are you in charge of, Mr. Jefferson?Mr. Jefferson:Four: Research & Development, Engineering,Contract Budgets, and Project Preparation.Robin: No wonder you’re so busy.President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves? Ada Black: I’m Ada Black, responsible for management accounts.Caroline Clinton:I ’m Caroline Clinton,responsible for financial accounts.Lucy White: I’m Lucy White, responsible for data processing.Robin: Oh, good. Nice to meet you all, ladies.Key:1.Caroline Clinton: financial accountsLucy White: data processingAda Balck: management accounts2.Administration; Marketing; Engineering; Project Preparation; Accounting3.1 ） administration：rear service of the company,coordinating the staffto exercise2)neighborhood service:working out plans for preserving&improving thephysicl,social&economic health of neighbor.3)marketing:establishing marketing strategies to4)research&development:providing advice on available research5)engineering:manage&controlling project quality,schedule &costs6)contract budgets:lead the preparation,development &management of theoperationalVideo 2 Do you like your job?Script:Robin: What ’s your job now, Jerome? Do you still work for that whollyfunded American company?Jerome: No, I left it three years ago. I have my own business now.Frank: Gee, that ’s great!How do you feel as a self -employed entrepreneur ?Jerome: I feel good. I can make a lot more money than before and I havea lot of independence in doing things. But, sometimes I ge[t] tired. Asyou know, it’s not very easy to run a business on your own. What aboutyou, Frank? What are you doing now?Frank: I ’ve worked for several companies. After graduation, I wen[t]toa priva[te] company. Then a year later, I changed to a Sino-Japanese[ ‘sain ?u,d ??p?’ni:z] joint-venture enterprise and worked as a salesassistant. Two years later, I moved on to a computer company and workedin export sales. And now, I’m an advertising executive.Colin: Oh, you are a real job-hopper. Whyhave you changed jobs so often?Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s humanresources, but I ’m gainin ga lot of experience! How is your job, Colin?Colin: I’ve been working for the PMC Textile Plant since I graduated.Two years ago, I was promoted to Line Supervisor.Frank: Do you like your job?Colin: The salary and benefits are Ok, but I don’t like the workenvironment. You know, the workshops are very noisy sometimes. Also, Idon’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?Robin: Yes. As a buyer, I mus[t] travel to purchase stock. I’ve been toa lot of places.Colin: Maybe I should think about becoming a buyer⋯Robin: Mm⋯, everything has two sides. I get fed up with traveling.Nowadays, I wan[t] to spend more time with my family.Janet: Hi, guys, may I join you?Everybody: Sure. Have a seat.Janet: You enjoy getting together, don’t you?What are you talking about?Robin: Jobs. What kind of job do you have, Janet?Janet: I’m the Public Relations Manager in a holding company.Colin: Do you enjoy it?Janet: Yes. What I like about it is that I can meet a lot of new andinteresting people.Robin: How about your working hours?Janet: That ’s the trouble. I usually have to work overtime because I often have dinner parties in the evening. I don’t get enough time with my familyand baby.Key:1.self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive,Public Relations Managers like dislikeJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyScripts Unit 3Part II Listening and SpeakingTask 1 Making a callScript:Office Assistant: Good morning. Luck Promotions. May I help you?Mike: Hello, this is Mike Twist from Smooth Communication. Could I speak to Steve Turner, please?Office Assistant: Just a moment, please.Steve: Hi, Mike. It ’s nice to hear from you. How’s the English weather? Mike: It ’s pretty good for this time of year. What’s it like in NewYork?Steve: Not good, I’m afraid.Mike: That ’s a pity! I’m planning to come by next week.Steve: Really? Well, you’ll comeby and see us while you’re here, I hope.Mike: That ’s what I ’m phoning about. I ’ve got a meeting with a customerin Boston on Thursday next week. I was hoping we could arrange to meetup either before or after that.Steve: Great. That would give me a chance to show you that conventioncenter.Mike: That ’s what I was thinking.Steve: You said you have t o be in Boston on Thursday? That’s the 7th? Mike: That ’s right.I could stop over in New York on the way— that would be Wednesday. Would that be possible?Steve: Ah, I ’m afraid I won’t be in the office on Wednesday.Mike: Er,well,the other possibility would be to arrange it after I leave Boston.Steve: When do you plan to leave Boston?Mike: Either Thursday afternoon or Friday morning, but I would like tocatch a flight back to London on Friday evening.Steve: Ok. Well, it would be best for us if you could fly in on Fridaymorning. I will pick you up at the airport,and then I could show you the convention center. If there’s time, you could come back to the officeand we’ll run through any of the details that still haven’t been finalized.Mike: That sounds good. Just as long as I can get back to the airport formy evening flight.Steve: No problem. Look, why don’t you fax me your information onceyou’ve confirmed your flight?Then we’ll get back to you with an itinerary for the day—that’s Friday the 8th, rig ht?Mike: That ’s right.Good. Well,I ’ll do that and I look forward to seeingyou next week.Key:F F T T F T F FTask 2 Leaving a messageScript:Operator: Hello, ABC Co. Ltd. How can I help you?Paul: This is Paul Jackson of Grand Company. Can I have extension 3421?Operator: Certainly, hold on a minute and I’ll put you through.Roy: Louise Paulson’s office. This is Roy speaking.Paul: This is Paul Jackson calling. Is Louise in?Roy: I ’m sorry. She ’s out at the moment.Paul: When will she be back?Roy: I ’m afraid she won’t be back soon. Can I take a message?Paul: Yes, could you ask her to call me at 979-326-8965. I need to talkto her about the order we placed last Friday. I ’m afraid we have to make some changes to the order. Tell her it’s urgent.Roy: Could you repeat the number please?Paul: Yes, it’s 979 -326-8965 and this is Paul Jackson.Roy: Could you spell it?Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.Paul: Thanks, bye.Roy: Bye.Key:Message NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart IV Viewing & SpeakingVideo 1 Leaving a messageScript:Receptionist: Hello, International Sales.Mr. Schulz: Hello, this is Mr. Schulz here, calling from England. Receptionist: Yes, Mr. Schulz, who do you want to speak to ?Mr. Schulz: I’d like to speak to Mr. Matthews.’m connecting you now.Receptionist: Fine. Hold the line, please. I(connected)Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?Mr. Schulz: This is Mr. Schulz calling from England. Can I have a wordwith Mr. Matthews?Miss Perez: I ’m afraid Mr. Matthews isn ’t available. He’s gone to Hong Kong on business for a few days.Mr. Schulz: When do you expect him back?Miss Perez: He ’ll be back on Friday afternoon. Is it urgent?Mr. Schulz: Yes.Miss Perez: Can I take a message for him?Mr. Schulz: Yes, please. Will you tell him that we’ve just received yoursample of the new assembly coffee table and are quite happy with it?Miss Perez: Sure. It ’s very kind of you to say so. Can we expect an order from you?Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthewswe’re quite happy with the quality and design of the table, but the priceis too high. We need some negotiation on it.Miss Perez: OK, Mr. Schulz. Anything else?Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t beable to get to your company that early this Saturday because of the railstrike. It’ll probably be afternoon before I arrive.Miss Perez: No problem, I’ll give him the message.Mr. Schulz: Thanks.Miss Perez: You ’re welcome. Goodbye.Key:1. F F T T F2. Message 1) Will you tell him that we’ve just received your sample ofthe new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the qualityand design of the table,but the price is too high. Weneed somenegotiation on it.Message3)Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please. Receptionist: Mr. Miller? Hold on, please. I’ll connect you. (connected)Leo Miller: Mr. Miller speaki ng. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the SalesDepartment. Henry Miller is in the Customer Relations Office. I ’m afraidyou’ve dialed the wrong e xtension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me HenryMiller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist.Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I ’m afraid you gaveme the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our company. I ’m very sorry,I didn ’t notice that. I’ll put you through right now. Please wait aminute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It ’s me again —Ms. Mandel. I ’m still having trouble gettingthrough to Henry Miller. No one is answering his line. I really need totalk to Mr. Miller as soon as possible. We placed an order with you lastweek, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptionist: Of course. I’ll go and find him and ask him to ring youimmediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, ler, this is Ms. Mandel. Thank you for ringingback. You are hard to get hold of!Henry Miller: Oh, I ’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about⋯Key:1.First attempt1)A 2)CSecond attempt3)CThird attempt4)C5)BFourth attempt6)C2.1)When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) WhenLeo Miller found out that he was not the one Ms. Mandel asked for, he said,“I ’m afraid you ’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) Whenthe receptionist realized she had given the wrong extension,she said,“I ’m very sorry,I didn ’t notice that.I ’ll put you through right now. Please wait a minute.”5) WhenMs. Mandel phoned the receptionist the third time, she explained,“It ’s me again —Ms. Mandel. I ’m still having trouble getting through toHenry Miller ⋯ Can you help? ”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller。

商务英语视听说课后练习题

商务英语视听说课后练习题商务英语视听说课程是专为提高商务人士在商务环境中使用英语进行听说的能力而设计的。

以下是一些课后练习题，旨在帮助学生巩固和提高商务英语的听说技巧。

练习一：听力理解1. 听一段商务会议的录音，记录下会议中讨论的主要议题。

2. 听一段商务谈判的对话，总结双方达成的共识和存在的分歧。

3. 听一段商务电话，找出通话双方的身份和通话的目的。

练习二：口语表达1. 模拟一个商务会议，与同伴讨论你们公司的新产品发布计划。

2. 模拟一次商务谈判，与同伴就价格、交货期和付款条件进行讨论。

3. 模拟一次商务电话，向客户介绍你的服务或产品，并回答客户的问题。

练习三：词汇运用1. 列出至少10个商务英语中常用的专业术语，并给出它们的定义。

2. 选择5个商务场景，为每个场景编写一个包含至少5个专业术语的短对话。

练习四：商务写作1. 写一封商务电子邮件，邀请潜在客户参加你们公司的新产品发布会。

2. 编写一份商务报告，分析上个季度的销售数据和市场趋势。

3. 制作一份商务演示文稿，介绍你们公司的主要业务和优势。

练习五：跨文化交际1. 阅读一篇关于不同文化背景下商务礼仪的文章，总结不同文化的特点。

2. 观看一段国际商务会议的视频，分析与会者的文化差异如何影响会议的进程。

3. 与同伴讨论如何在商务交流中避免文化冲突，并提出具体的策略。

练习六：案例分析1. 阅读一个商务案例，分析案例中的成功因素和失败原因。

2. 选择一个实际的商务问题，小组讨论并提出解决方案。

3. 观看一段商务新闻报道，讨论报道中的事件对相关行业的影响。

结束语：通过这些练习，你将能够提高你的商务英语听说能力，增强在商务环境中的沟通和表达能力。

记住，实践是提高语言技能的关键。

不断练习，不断挑战自己，你将在商务英语的世界中越走越远。

商务英语视听说课件

Part 4 Viewing and Speaking
New Words and Expressions
Declare v 申报 Duty-free adj 免税的 Du able adj 应纳税的 Pay duty on adv 为。。。纳税 Formali es n 正式手续
Part 4 Viewing and Speaking
New Words and Expressions
Pop in 突然出现 Ups and downs起落 Rough 大概的，粗糙的
Figure 数字 Laptop 手提电脑 Disaster 灾难 Short no ce 临时通知，短期通知
Extension 外线，延伸 Crossed line 串线
Part 4 Viewing and Speaking
New Words and Expressions
Have a word with与 …商谈
Go to… on business因公去…出差 Assembly coﬀee table 组合咖啡桌 Urgent 紧急的
Part 4 Viewing and Speaking
New Words and Expressions
Rave about v 赞扬 Speak of the devil n 说曹操，曹操到 Data processing n 数据处理 In charge of n 负责，掌管
Answers for video 1
受制于。。。 Out of the limit = beyond the limit Within one’s control Out of control= beyond the control Though ul = considerate Answers for Video 2

商务英语视听说(带笔记)

商务英语视听说（带笔记）1. 引言商务英语视听说是一门提高商务英语口语和听力技能的课程。

本文档将介绍商务英语视听说的学习方法和技巧，以及一些笔记和实用短语，帮助初学者快速提高自己的商务英语能力。

2. 学习方法和技巧2.1 视听技巧•多听多说：要提高自己的商务英语口语和听力能力，建议多听多说。

可以通过跟着商务英语教材或者商务英语纠错录音进行练习。

多听可以帮助我们熟悉商务英语的语音和语调，从而提高我们的听力理解能力。

•注意语速和发音：商务英语的语速比较快，而且发音上有一些特点，如清晰而准确的发音、重音的把握等。

因此，在学习商务英语时要特别注意这些细节，并加以实践和纠正。

•多用实际材料：在学习商务英语视听说过程中，我们可以使用一些商务英语材料，如商务英语教材、商务英语录音等，来进行学习和练习。

这样可以使我们更好地理解和运用商务英语。

2.2 学习笔记技巧•记录重点信息：在学习商务英语的过程中，我们可以通过记录重点信息和关键词来帮助我们记忆和理解。

可以使用不同的记笔记方法，如Mind Map、摘要法等，来组织和总结学习内容。

•加强口语练习：在学习商务英语时，我们可以通过口语练习来巩固所学知识。

可以利用自己的笔记，进行模拟商务英语对话或者口头表达的练习。

3. 实用短语和笔记3.1 会议相关短语和笔记•开会表达：–To start the meeting: 开会–To call the meeting to order: 宣布会议正式开始–To give an overview of the agenda: 对议程进行概述•会议讨论：–To present a report: 提交报告–To raise a point: 提出问题–To make a suggestion: 提出建议•会议总结：–To summarize the main points: 总结主要观点–To wrap up the meeting: 结束会议–To set a date for the next meeting: 安排下次会议日期3.2 商务谈判相关短语和笔记•商务谈判表达：–To negotiate a deal: 进行商务谈判–To reach a compromise: 达成 compromise–To make a counteroffer: 提出还价•商务谈判技巧：–To listen actively: 积极聆听–To understand the other party’s needs: 理解对方的需求–To find a win-win solution: 找到双赢的解决方案4. 结语本文档介绍了商务英语视听说的学习方法和技巧，以及一些实用短语和笔记。

商务英语视听说语言能力评价标准

商务英语视听说语言能力评价标准一、背景介绍1. 商务英语在全球范围内被广泛应用，已成为全球商务交流的重要语言之一。

具备良好的商务英语视听说能力对于从事商务工作的人来说至关重要。

2. 为了准确评估个人的商务英语视听说能力，制定了一套评价标准，以便企业、教育机构或个人能客观地了解自己的语言能力水平。

二、商务英语视听说语言能力评价标准1. 商务英语视听说语言能力评价标准主要包括四个方面：视觉能力、听力能力、口语表达能力和交际能力。

2. 视觉能力：评估个人对商务英语书面材料的阅读理解能力，包括文字理解、词汇理解、语法理解等方面。

3. 听力能力：评估个人对商务英语口语材料的听力理解能力，包括听取信息、理解讲话内容、面对快速语速的能力等方面。

4. 口语表达能力：评估个人用商务英语口语表达思想的能力，包括发音准确性、语音语调、词汇运用、语法使用等方面。

5. 交际能力：评估个人在商务环境中的交际能力，包括与他人有效沟通、表达个人意见、交流商务信息等方面。

三、商务英语视听说语言能力评价标准的应用1. 企业招聘：企业在招聘商务人才时可以根据这套评价标准对候选人进行面试和考核，从而更准确地了解候选人的商务英语视听说能力水平。

2. 教育培训：教育机构可以根据这套评价标准设计教学课程，帮助学生提高商务英语视听说能力，更好地为他们的职业发展做准备。

3. 个人评估：个人可以根据这套评价标准对自己的商务英语视听说能力进行自我评估，找出自己的薄弱环节，有针对性地提高自己的语言能力。

四、商务英语视听说语言能力评价标准的意义1. 促进交流：准确的评价标准有助于促进不同国家、不同地区商务人员间的交流，提升商务合作的效率。

2. 提高就业竞争力：具备良好的商务英语视听说能力可以提高个人在职场上的竞争力，为个人的职业发展打下坚实基础。

3. 推动商务英语教育：评价标准的应用促进了商务英语教育的发展，促使教育机构更加重视商务英语视听说能力的培养。

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Inappropriate questions Is that your wife, Mr. Carter? She is so beautiful.
Reasons
Avoid asking your interviewer personal questions or making personal comments.
Departments Finance Personnel Sales Marketing Public Relations Human Resources Export Overseas Accounts
Job titles Chief Accountant Assistant Manager Salesperson Lawyer Office Clerk Trainee Manager Deputy Manager Bank Teller Research and Development Programmer Production Quality Control Engineer Administration Administrative
Could you tell me how much the job pays? What about the paid holidays, insurance, and things like that? How much time will it take for me to be promoted here?
• 速记 • “速”就是快，“记”就是记录。简言之，速记是一门用特殊符号系统记录语音的快写实用技术。 • 汉字书写：40字/分钟； • 说话速度：120—180字/分钟 • 手写速记 • 电脑速记
• • • • • •

Stenographer 速记员 stenography 速记 Cantonese 广州话 accounting 会计，会计学 bottom line 账本盈亏结算线 contribute 贡献，出力 get in touch with 与某人联系
• 2). WTO (World Trade Organization) • WTO is an international organization that regulates trade and tariffs between nations in order to ensure that trade flows smoothly, predictably and as freely as possible. Based in Geneva, the WTO functions by negotiating multilateral agreements, which are then ratified by the member nations in order to protect their trading rights.
Part 3: Language Focus A
• Explain some of the key words. • a. resident-----a person who lives in a particular place or who has their home there 居民 • b. temporary----lasting only for a shot time e.g. temporary accommodation 临时的 • c. introverted-----more interested in your own thoughts and feelings than in spending time with other people 内向 • d. tolerant-----able to accept what other people say or do even if you don’t agree with it 容忍的 • e.g. He has a very tolerant attitude towards other religions.
But in which cities do you have branches?And where is your company based?
The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the interviewer raises the subject of salary to discuss it. It is unwise to ask about things you should have already known. You will
商务英语视听说
Unit 1 Job Interviews
• 1. Have you ever been to a job interview? • 2. What preparations should a candidate make before the interview? • Prepare a resume • Research the company • Prepare for frequently asked questions • Appearance • 3. How to write a resume?
• e. BA-----Bachelor of Arts 文学士 • MA-----Master of Arts 文学硕士 • f. scholarship-----an amount of money given to sb. by an organization to help pay for their education 奖学金 • g. on end-----without stopping 连续不断地 • h. tactful-----careful not to say or do anything that will annoy or upset other people 机智的 • e.g. That wasn’t a very tactful thing to say. • I tried to find a tactful way of telling her the truth
2. farmer 4. photographer 6. chef/cook 8. policeman 10. singer
• Clerical(办公室工作): typist, receptionist, secretary; • Professional（职业性工作）: accountant, electrician, architect; • Administrative（行政工作）: sales representative, supervisor, CEO; • Service（服务工作）: air hostess, waitress.
• Part 2: Listening practice • What questions raised by the candidate, Karen Yang, seemed to be inappropriate? Then ask the Ss to write them down and state their reasons.
Part 4: Video 1
• What are the reasons for the candidate to join the company? • What is the candidate’s relevant work experience? • What are the questions that the candidate raise? • What is the result of the interview?
Unit Two
• Warm up What do your family members do ? worker, teacher, doctor, farmer, nurse, baby-sitter, manager, designer, etc.
• • • • •
1. waiter 3. carpenter 5. electrician 7. typist 9. doctor
Part 6 : Video 2
• Notes • 1). P & G (Procter & Gamble) • P & G Company Ltd was established in 1837. The Procter & Gamble Company began as a small, family operated soap and candle company in Cincinnati, Ohio, U.S.A. Today, P & G markets more than 250 products to more than five billion consumers in about 140 countries. •
• Chairman / president 主席/董事长 • Director 总监/主任 • Executive Director 执行董事 • General Manager 总经理 • Chief Executive Officer 总裁（CEO） • Business Manager 营业部经理 • Public Relation(PR) Manager 公关部经理 • Human Resources (HR) Manager /Personnel Manager 人事部经理 • Sales Manager 销售部经理 • Marketing Manager 营销部经理