2014年春季学期商务英语期末复习资料
商务英语复习资料,希望对大家有所帮助
词
Contrast but however although despite in spite of yet still
1. Not only the students like the book but also the teachers enjoy reading it. 2. She not only knows his name but she knows everything about his past as well. 3. It is easy for you to repair the watch, yet you kept it for a month. Why? 4.The book is not thick, and yet it is hard to read.
Within 在一明确的范围之内，比in更正式
Within the walls of the house lies a secret.
Over 垂直高于 He hang the picture over the fireplace.
Above 高于 They looked up at the tree tops above them. Under 垂直低于 Go under the stairs if you are afraid of the bomb.
During the summer, I learned to swim.
prepositions
1. The company was registered 2. We last met at on 16 May, 1968. the Milan Trade Fair. Easter in the winter. 3. I hope to see you at 5. Imports rose by 3% in
14春剑桥U1-U5试题A
《剑桥商务英语教程》期末试题(A)班级：14春商英1、2、3班形式：闭卷 总分： 100分 时间： 60分钟 Ⅰ、Vocabulary & Language in use 词汇与运用(50%)A. Match the jobs in the box to the pictures. （20%）sales manager、secretary、 lawyer 、accountant、receptionist 、typist 、supervisor 、 doctor 、engineer 、 Marketing manager 1. 2. 3.___________________ ____________________ __________________ 4. 5. 6.__________________ ___________________ ___________________7. 8.________________________ ________________________班级：_________________ 学号：_________________ 姓名：_________________……………………………………装订线…………………………………………………装订线……………………………………………………………9. 10.______________________ __________________________Now write sentences about the people by using the correct structure like: He’s a(n) ... . / She’s a(n) ... . / They’re ... .1.___________________________________________________________2.___________________________________________________________3.___________________________________________________________4.___________________________________________________________5.___________________________________________________________6.___________________________________________________________7.___________________________________________________________8.___________________________________________________________9.___________________________________________________________10.__________________________________________________________ B．Match the types of business in the box to the pictures. （9%）electronics、motor vehicles、banking、chemicals 、airline、travel and tourism、catering、energy、telecommunications 、1. 2. 3._________________ _________________ __________________ 4. 5. 6._________________ _________________ ___________________ 7. 8. 9.________________ _________________ _________________ C．Match the department to its Chinese meanings.（11%）1. Marketing A. 生产部2. After-sales B. 采购部3. Accounts C. 市场营销部4. R & D D. 销售部5. Dispatch E. 人事部6. Personnel F. 接待部7. Sales G. 售后服务部8. Production H. 饭堂/ 餐厅9. Reception I. 运输部10. Purchasing J. 产品研究与开发部11. Canteen K. 财务部D．Complete the following sentences by using the correct department from Part C.（10%）1. ______________ advertises and markets products.2. ______________ deals with employees.3. ______________ develops new products.4. ______________ organizes payment.5. ______________ makes goods in the factory.6. ______________ s ells the company’s products.7. ______________ buys goods for the company.8. ______________ sends goods to customers.9. ______________ helps customers with problems.10. _____________ receives guests and visitors.II．Grammar 语法（20%）A. Complete these sentences with the correct form of the verb in brackets. (10%) Passage 1:Robert and I _______(work) (1) for Microsoft. Robert __________ ( be) (2) a marketing assistant and I __________ (be) (3) a Sales clerk. He__________ (work) (4) in Marketing and I _________ (work) (5) in Sales.Passage 2:Microsoft ________ (be)(6) an American company. The headquarters __________ (be) (7)in San Francisco, but we ________ (have)(8)subsidiaries in Brazil and France. Microsoft is in the line of Computer. It __________(produce) (9) computers. Its main markets are in Europe, but it also _________ (export)(10)to the Asia and South America.plete these sentences with the correct preposition (at, in or on) (10%)1. He’s _______ vocation.2. I’m afraid she’s _______ a meeting.3. The Personnel is _______ the fourth floor.4. She’s _______ lunch.5. My boss is ________ business trip to Beijing.6. Peter’s _________ Head Office.7. Ms Taylor is ________ Shanghai.8. Tom’s _________ home now.9. Jane’s _________ London.10. Mr. Harris is not here, he’s _________ the warehouse.Ⅲ、Language in use (20%)Match the sentences to a suitable response.( ) 1. Are you a student? A. No, it doesn’t.( ) 2. Does your company produce cars? B. Thank you. You too.( ) 3. Pleased to meet you. C. I’m a Sales manager.( ) 4. Have a nice weekend. D. Yes, I am .( ) 5. What do you do? E. Pleased to meet you too.( ) 6. Who do you work for? F. Soft drinks.( ) 7. How do you do? G. Yes, I do.( ) 8. Could you put me through to Peter? H. AT & T.( ) 9. Do you have an e-mail address? I. How do you do?( ) 10. What does Coca-Cola make? J. Yes, hold on, please.Ⅳ. Conversations 对话(10%)Complete the following dialog with the proper word.A: Good morning, ABC Software.B: This is Gina Lee from Microsoft. I’d like to (1)_________ to Tom Hans.A: Er, hold (2)______, please.C: Tom Speaking.B: Hello, Mr. Hans. This is Gina Lee (3)______ Microsoft. I called last week about the computer systems for our office.C: Sorry, can you (4) ________ your name, please?B: Yes, Gina Lee.C: Sorry, could you (5)_______ that, please?B: Yes, G-I-N-A, Gina. L-E-E, Lee. From Microsoft. I called last week about the computer systems for our office.C: Oh, yes, I remember…《剑桥商务英语教程》期末试题(A)参考答案班级：14春商英1、2、3班章节：Unit 1 - Unit 5总分： 100分时间： 60分钟Ⅰ、Vocabulary & Language in use 词汇与运用(50%)A. 单词每题1分，句子每题1分，共20分1．accountant 2. Marketing manager 3. receptionist4. typist5. Sales manager6. secretary7. supervisor 8. doctor 9. engineer 10. lawyersWrite sentences：1. She’s an accountant.2. He’s a Marketing manager.3. He’s a receptionist.4. She’s a typist.5. She’s a Sales manager.6. She’s a secretary.7. She’s a supervisor.8. H e’s a doctor.9. He’s a n engineer.10. They’re lawyers.B. 每题1分，共9分1．chemicals 2. energy 3. catering4. telecommunications5. electronics6. travel and tourism7. banking 8. airline 9. motor vehiclesC. 每题1分，共11分1. C2. G3. K4. J5. I6. E7. D8. A9. F 10.B 11.HD．每题1分，共10分1. Marketing2. Personnel3. R & D4. Accountant5. Production6. Sales7. Purchasing8. Dispatch9. After-sales 10. Reception Ⅱ、Grammar 语法（20%）A.每题1分，共10分(1) work (2) is (3) am (4) works (5) work(6) is (7) are (8) have (9) products (10) exportsB. 每题1分，共10分1. on2. at3. on4. at5. on6. at7. in8. at9. in 10. at/inⅢ、Language in use (20%) 每题2分，共20分1. D2. A3. E4. B5. C6. H7. I8. J9. G 10. FⅣ. Conversations 对话(10%) 每题2分，共10分1.speak2. on3. from4.repeat5. spell《剑桥商务英语教程》期末试题(A)评分标准班级：14春商英1、2、3班Ⅰ、Vocabulary & Language in use 词汇与运用(50%)A. 单词每题1分，句子每题2分，共30分Write sentences：句子主语即代词和不定冠词各1分B. 每题1分，共9分C. 每题1分，共11分Ⅱ、Grammar 语法（20%）A.每题1分，共10分。
商务英语期末复习资料
商务英语期末复习资料Audience 受众Marketing mix 营销组合Impact 影响，作用Impulse buy 即兴购买Trigger 引起Undervaluing 低估Feedback 反馈Self-actualization 自我实现Leadership 领导（能力）Delegate 委派Under time pressure 时间紧迫Subordinate 下属Insight 洞察力Precedent 先例Restructure 重建Milestone 里程标、重要事件、转折点Afterhours 工作完毕后机票：Nick: I just missed my flight.Clerk: Oh, I’m sorry to hear that.Nick: Could you reschedule it?Clerk: Yes, When would you like toreschedule it for?Nick: How about changing my flight totomorrow noon?Clerk: That was for tomorrow at noon? Please let me verify flight availability?Nick: Yes.Clerk: OK, there’s still one seat available on that flight. But it’s in business class. I can let you have that if you like for no additional charge, but rescheduling costs a little extra.酒店：Staff : Good morning, sir, May I know your name?Guest: Certainly. My name is John SmithStaff : Would you please spell your last name?Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson.Staff : How do you do Mr. Parkinson? Welcome to our hotel.Guest: How do you do? Very nice to meet you.Staff : Hope you’ll enjoy you stay here.Guest: I think I willStaff : See you later.Guest: See you.----Staff : Excuse me, May I help you?Guest: Yes, I’m looking for my room.Staff : May I know your room number, please?Guest: Yes, my room number is 358.Staff : That’s at the other end of the corridor. Follow me. Please. I’ll show you to your room. Guest: Thank you. It’s very kind of you.Staff : It’s my pleasure to serve you. Please enjoy your stay.----Staff : Good morning. Mr. Smith. How are you today?Guest: Good morning. Jane. I’m fine, thanks, and you?Staff : I’m fine too. Are you checking-out today?Guest: yes, I think soStaff : Did you enjoy your stay here?Guest: Yes, I did.Staff : I hope our service is to your satisfaction.Guest: Sure. I’m very pleased with everything here.Staff : Thank you. I wish you a nice trip home and look forward to seeing you again. Guest: Thank you. I’ll definitely come to the Sheraton next time I’m in Tianjin.----Guest: Excuse me. What time is it now?Staff : It’s 2:25 by my watch;Guest: Is it the correct time?Staff : Yes, I think so .Guest: You use Beijing Time here, don’t you?Staff : Yes, we doGuest: Do you know what time it is now in Holland?Staff : I guest it is about half past eight in the morning. There is a time difference of 6 hours Guest: I see. I want to call back home. It seems I’d better make the call in the eveningStaff : I think so if nothing is urgent, because there are special rates at night after 9:00 Guest: Do you mean cheaper?Staff : YesGuest: That’s great. Thank youStaff : My pleasure.----Staff : Good morning, ma’am. Anything I can do for you?Guest: Good morning. I’m here to see my friend. But I don’t know which building she lives in Staff : Do you have her room number?Guest: Yes, It’s 408Staff : May I know your friend’s name?Guest: Sure. Her name is Shelly, Shelly WilsonStaff : Is she an American?Guest: No, she is GermanStaff : Please with a second. I’ll check for youGuest: OKStaff : Yes, here it is. She lives in Room 2408 in the apartment building over thereGuest: What does 2 mean?Staff : It stands for the Apartment BuildingGuest: I see. Thank you for your helpStaff : You’re welcome.----Staff : Good afternoon, Mrs. Anderson. Can I clean your room now?Guest: Could you please come back again. I’m tied up at the moment. I’ve some visitors.Staff : All right, no problem. When do you need me to come back?Guest: How about 6:00. is that all right?Staff : Sorry, I’ll be off then. I’ll finish working at 5:30. but don’t worry. One of my colleagues will come. Guest: OKStaff : By the way, do you need an adapter?Guest: Yes, I did ask for one.Staff : Here you are. I’ve got it for youGuest: Thank youStaff : Not at all.----Staff : Good morning . Mrs. JonesGuest: Good morning.Staff: You know the Mid-Autumn Festival is coming. It’s an important traditional festival in China. The Hotel is now organizing a one-day trip to the Great Wall. The holiday will be celebrated with music and nut picking.Guest: That’s a great idea. It will be wonderful.Staff : Definitely, but how shall we go?Guest: By the Hotel TaxiStaff : What time shall we set out?Guest: At 5:30 in the morning. The taxi will be waiting for you at the entrance. Please get there a little bit earlier because the seat arrangement policy is on a first come, first serve basis.Staff : Ok, I will. Thank you very much for telling me all this.Guest: I’m glad you like it.APPROPRIATE RESPONSE合适的回答- CURRENTLY UNAVAILABLE BUT WOULD LIKETO RETURN YOU CALL’‘他现在不在，但会给你回电话的’- DO YOU MIND WAITING你介意等一会儿吗？- CAN SOMEONE ELSE ASSIST?其他什麽人能接听吗？YES - HOLD THEN GO BACK TO THE CALL 是的- 等一会儿然后会到电话里“THANK FOR WAITING”“感谢您的等待” NO- TAKE A MESSAGE 不- 留言对不起，我还没有请教阁下的尊姓大名呢。
商务英语期末复习资料
商务英语期末复习资料Part I Translate the following English words into Chinese.1. bill of exchange 2. sight draft 3. irrevocable L/C 4. penalty 5. money of payment 6. usance L/C 7. money of account 8. promissory note 9. commercial draft 10. advising bank 11. Force Majeure 12. combined transport document Part II . Translate the following Chinese words into English1. 佣金佣金2. 单价单价3. 承兑承兑4. 贴现贴现5. 受益人受益人6. 独立代理独立代理7. 支票支票 8. 进口许可证进口许可证 9. 背书 10. 补偿贸易 11. 折扣折扣 12. 示票 13. 跟单托收 14. 经销经销 15. 索赔索赔16. 商业发票 17. 保险凭证保险凭证 18. 汇率汇率19．检验证书．检验证书 20. 保兑保兑Part III Write down the full name of the following abbreviations and the translations.1. D/P2. M/T3. CIF4. D/A5. T/T6. B/LPart IV Decide whether the following statements are true or false by writing “T” for true and “F” for false in the bracket besides each statement.1. International trade is only the exchange of goods between nations. 2. The distributor gains profits from the price difference at which he buys and resells the goods. 3. In reality, the quantity of goods shipped must be exactly the same with that stipulated in the contract. 4. Partial shipment means that the goods under one contract are shipped in different terms or by different lots. 5. A unit price consists of four parts: currency unit, unit price figure, measuring unit and price terms. 6. The buyer will inform the seller the opening of L/C and pass the L/C to the seller. 7. In counterpurchase, the value of countertrade goods has to equal that of the export. 8. Whether sale by buyer ’s sample or by seller ’s sample, the quality of the commodities should be strictly same as sample. Otherwise, it should be stipulated in the contract clearly. 9. Transshipment may increase the cost of shipment and the possibility of delay in delivery of commodities. 10. In international trade, if All Risks was covered, any loss caused by any reason on the way can be compensated by insurance company. 11. Under the the term term term of of of D/A, D/A, D/A, it it it is is the the bank bank bank in exporter in exporter ’s s country country country who who who makes makes makes acceptance acceptance acceptance to to to the the the draft draft draft and delivers and delivers documents to the importer. 12. Landed quality and weight means that the inspection carried out at the port of destination will be final. 13. When EXW or DDP is used, the commodity is generally inspected in the exporting country. 14. “USD200 per M/T CIFC2 London ” means that the seller will receive 200 US dollars for per metric ton. Part V Fill in the blanks with the best choice.1. Who has the exclusive right of selling the goods in a marketing area at the price he fixes? ___. a. Consignor b. Exclusive distributor c. Exclusive agent d. Bidder 2. When the seller only pays freight for the goods up to arrival at the port of destination, the term is _____. a. FOB b. CFR c. DDU d. CIF 3. Partial shipment may be necessary when ____. a. direct liners are not available b. the amount of the cargo is very small c. the shipping date is very close d. the export covers a large amount of goods 4. The goods concluded on the CIF basis have been burnt because of the fire after being loaded, then ____. a. the loss is due to the seller b. the seller asks the insurance company for compensation c. the buyer asks the insurance company for compensation d. the loss is due to the party who pays the freight 5. In the following terms of settlement, which is the most risky one for the seller? ____. a. T/T in advance b. D/A c. D/P at sight d. D/P after sight 6. 6. When When When ____ ____ ____ happens, happens, happens, the the the party party party that that that fails fails fails to to to perform perform perform the the the contract contract contract is is is allowed allowed allowed to to to relieve relieve relieve liabilities liabilities liabilities of of of the the non-performance. a. war b. world market price goes up c. manufacture fault d. currency devaluation 7. Which is NOT the example of trade barriers? _____. a. Tariffs b. Quotas c. Import duties d. Income tax 8. In international trade, the seller ships the goods to the buyer when there is no purchase made. The seller retains title to the goods until the buyer has sold them. This is ___. a. bidding b. agency c. consignment d. distributor 9. Which stipulation of the date of shipment is often used in a contract? ____. a. One day b. Within several days after the L/C has been received c. Prompt shipment d. Concrete shipment time 10. Particular additional coverage of CIC ____. a. can be covered alone b. can’t be covered alone c. can be covered alone when more than two of them are covered d. can be covered alone when only one of the insured applies for insurance 11. Which one of the following quotations is wrong? a. FOB QINGDAO USD10.00/PC b. CIF LIVERPOOL GBP125.00/MT c. FOB SHANGHAI $15.25/PC d. FOB JINAN USD2.00/KG 12. Under CIF, freight on the B/L is marked as ____. a. Freight Prepaid b. Freight Collect c. Freight Pre-payable d. Freight Unpaid 13. Based on whether the goods are loaded or not, the B/L can be classified into ____. a. clean B/L and unclean B/L b. direct B/L and transshipment B/L c. straight B/L and order B/L d. on board B/L and received for shipment B/L 14. A company exports 50 tons of wheat, the seller delivers the extra 2 tons, then the buyer should ____. a. accept 52 tons b. refuse to take 52 tons c. accept extra 1 ton d. refuse to accept extra 2 tons Part Part VI VI . Translate Translate the the the following following following English English English sentences sentences sentences into into into Chinese Chinese Chinese or or or Chinese Chinese Chinese sentences sentences sentences into into English 1. FOB means that the seller delivers when the goods pass the ship ’s rail nominated by the buyer at the named port of shipment. 2. Total amount, as its name suggests, is the sum of the money for one business transaction. It equals to the unit price multiplied by the quantity of the goods. 3. Generally speaking, the L/C should arrive to the seller at least 15 days before the time of shipment to allow sufficient time to check and amend, if necessary, the L/C and to arrange shipment. 4. Under an FOB, CFR or CIF contract, port of shipment is usually proposed by the exporter and is stipulated in 1. 汇票汇票 2. 即期汇票即期汇票3. 不可撤销信用证不可撤销信用证 4. 罚金罚金5. 支付货币支付货币 6. 远期信用证远期信用证7. 计价货币计价货币 8. 本票本票9. 商业汇票商业汇票 10. 通知行通知行不可抗力不可抗力 12. 多式联运单据多式联运单据commission unit price accept/acceptance discount beneficiary factor check import license 9. endorse/endorsement 10. compensation trade 11. discount/allowance presentation documentary collection distribution 15. claim 16. commercial invoice insurance certificate 18. exchange rate 19. inspection certificate 20. confirm/confirmation Part V Fill in the blanks with the best choice.（每小题2分，共20分）1—5 b b d c b 6—10 a d c b b 11—14 c a d a Part VI . Translate the following English sentences into Chinese or Chinese sentences into English （英译中每小题2分，中译英每小题3分，共25分）1. FOB 是指货物越过指定装运港买方指派的船只的船舷时，卖方就完成了交货义务。
商务英语期末复习资料
商务英语复习资料题型：①阅读理解5-6篇40% ②翻译（中→英）5个*5’=25%③画图题15% ④作文：要顶格写20%一．翻译1．我们希望公司能使我们更高效的经营业务，同时也为客户带来便利。
我们也希望你们能继续向我们订购，订单直接交本公司或分公司均可。
We hope that by it we can handle our business more efficiently for the convenience of our customers. We also hope that you will continue to place orders with us direct or through our new branch.2．随函寄上本公司商品目录一册，供参考，但愿你们从中能找到所需要的东西。
Enclosed for your reference is a copy of our catalogue ,in which you may find something you need.3．如果在你方市场完成了年销售，这份独家代理协议原本可以于到期日延长一年。
Should the annual turnover have been realized in your market, the sole agent agreement would have been extended for another year upon its expiration.4．前几天，你地的一家通讯公司前来与我们洽谈业务，他们意外地告诉我们你们是有名的摩托车制造商。
We were approached by a telecom provider in your district the other day and from them we happened to know that you are a well-known motorbike manufacturer.5．由于我方已在支付方式方面做出了让步，因此，难以再顺从你方的要求，把价格降至你方所说水平。
国开(原中央电大)《商务英语4》期末复习资料 试卷号：1391
国开（原中央电大）《商务英语4》期末复习资料试卷号：1391阅读理解：1.Schengen Visa Application StepsIdentify the country or countries you will be travelling to. It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application.● If you are intending to visit just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.● If you are intending to visit two or more Schengen countries, your application must be sent to the embassy or consulate of the country that shall be your main destination.● If you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary.Fill out an application form beforehand to obtain a Schengen visa. You can download and print off the form online.Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents:● A valid national passport● Evidence showing the purpose of your trip (e.g. hotel reservations)● Proof of medical insurance● A round-trip travel ticket● Proof of fundsCheck the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip.1. This passage is mainly about 回答CA. what is a Schengen visaB. who can apply for a Schengen visaC. how to apply for a Schengen visa2. If you are intending to visit two or more Schengen countries, you will need to send your application AA. to the embassy or consulate of the country that shall be your main destinationB. directly with the embassy or consulate of that particular countryC. to the embassy or consulate of the first Schengen country on your travel itinerary3. You can download and print off the form 回答 BA. via your phoneB. on the InternetC. by your friends4. You are required to show the following documents EXCEPT 回答 CA. a round-trip travel ticketB. a valid national passportC. a birth certificate5. The processing time is 回答A per embassy.A. differentB. the sameC. similar2.Traveller’s CheckMany of the banks and travel services in western provide a convenience for travellers by issuing traveller's checks. Travellers, when buying the checks, have to sign the checks in the presence of the bank or service clerks. During the trip, travellers can cash the checks from the agencies of the bank or the travel service whenever they need after their counter-signatures are recognized. A lot of travellers like to buy these checks as they don't have to take along much cash and worry about counterfeit signatures. The agencies will get back the money they have paid by sending the checks to the issuing offices.Traveller's checks are generally of small face value, such as ten or twenty dollars, or five or ten pounds, for miscellaneous payments. There is no time limit for their circulation period. It is very profitable for the issuing offices to finance the funds they collect by issuing traveller's checks because they not only receive a service charge from the check buyers, but they also don't need to pay any interest no matter how long the checks remain in circulation before clearing. This is why banks and travel services are willing to provide this convenience.It is convenient for the travellers to travel around the world as many banks and travel services issue travellers' checks. 回答√2. There are no signatures of travellers who have bought the checks.回答×3. Quite a few travellers like to buy the checks. 回答√4. Travellers do not worry about the circulation period of the checks as there is no time limit for it.回答对5. Banks and travel services are reluctant to provide travellers'checks.回答×3.How to Schedule Your Visa AppointmentPayment can be made with a UnionPay debit card or in cash. You can 回答payB directly through the website, the Call Center, or at a Citic bank ATM. If paying at a Citic bank branch, you can pay with a UnionPay回答debit cardC or with cash. If you prefer to pay in cash, the appointment website will produce a bank deposit slip 回答based A on the type ofappointment for which you have registered; the deposit slip will indicate how much you must pay. You must print this bank回答deposit slip C , log off the appointment site, proceed to a local Citic bank branch, present the bank deposit slip, pay the requested amount, obtain an original bank receipt for the transaction, log back into the 回答appointment site A , and enter the bank receipt confirmation number into the requested field.4.The Feel Good Factor in Customer ServiceA challenge in working in customer service is to ensure that you have focused your attention on the right key areas, measured by the right Key Performance Indicator (KPI). One of the most important aspects of a customer service KPI is what is often referred to as the “Feel Good Factor”. Basically the goal is not only to help the customer have a good experience, but to offer an experience that exceeds expectations. Several key points are listed as follows:Know what products/service you are offering from back to front. In other words, be an information expert. It is okay to say “I don’t know”, but it should always be followed up by “but let me find out” or possibly “but this person will be able to assist you”. Whatever the situation may be, make sure that you don’t leave your customer with an unanswered question.Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you don't care. Two of the most important aspects of positive body language are smiling and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what they are saying. And of course smiling is more inviting than a blank look or frown.Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the “Feel Good Factor” that you are searching for.1. The goal of customer service is to give customers an experience that meets their expectations.回答×2. Leave your customer with an unanswered question is unacceptable.回答√3. Both positive body language and negative body language are necessary in customer service.回答×4. Eye contact is one of the most important aspects of positive body language.回答√5. The underlined “going the extra mile to help them” in the last paragraph means “going a long way to help them”.回答×5.Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being回答 D offered.Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.Top notch service will create 回答 E loyalty and a returning customer, which is what we all must strive for.Excellent customer service is 回答 A vital to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a 回答C priority. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not 回答B optional; it's a requirement for businesses to survive.6.Another example is reading non-verbal communication. 回答 B Being able toread the non-verbal communication of another person can be a great asset in the communication process. By being aware 回答 A of different signs and expressions 回答B that a person gives verbally and non-verbally, a negotiator can adjust his/her approach and the negotiation can go smoothly. If 回答C possible, it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room. Being familiar with another person helps you to 回答A sense the differences between verbal and non-verbal communication within the negotiation atmosphere.7.Emotions play an important part in the negotiation process, although it is only in recent years that their effect is being studied. Emotions have the potential to play either a positive or negative role in negotiation. During negotiations, the decision as to whether or not to settle rests in part on emotional factors. Negative emotions can cause intense and even irrational behavior, and can cause conflicts and negotiations to break down, but may be instrumental in attaining concessions. On the other hand, positive emotions often facilitate reaching an agreement and help to maximize joint gains, but can also be instrumental in attaining concessions. Positive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries.1. Emotions play an important role during the negotiation, although their effect is being studied just 回答 CA. at the beginning of negotiation practiceB. during the negotiation processC. not long before2. Negative emotions may 回答 A make concessions.A. be helpful toB. be harmful toC. be nothing to3. During negotiations, the decision as to whether or not to settle depends in part on emotional factors.回答 BA. totallyB. to some extendC. completely not4. Attaining concessions can be done 回答 CA. only by negative emotionsB. only by positive emotionsC. by both negative and positive emotions5. In different cultures, negotiators should use 回答B strategies to show positive and negative emotions.A. the sameB. differentC. no8.The Golden Rules of NegotiatingThe art of negotiating is a difficult skill for most of us, even good salespeople. Here are three golden rules for you to follow:1. Always Start the Negotiations.You must initiate the process. This is because whoever controls the start of the negotiations tends to control where they end. If you let the other party start negotiations, you will be constantly giving up control, often without even realizing it. For instance, when you ask someone what his project budget is, you are allowing him to start the negotiations. You will then spend your time chasing his number rather than finding the best solution. So, never let the other party control the negotiations.2. Always Negotiate in Writing.The purpose of negotiations is to arrive at a formal written agreement, not tell a story or spend time talking. From the first moment you begin a proposal, you should create a document and take it to the client. It will include all the points of agreement and become real to the prospective customer. Negotiating first and then having to create a document adds unnecessary time to a transaction. But if you build your written agreement as you negotiate, you are prepared to ask for a signature the moment the decision to buy is made.3. Always Stay Cool.The negotiation table can be loaded with agendas, egos and emotions. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes insanely invested in personal agendas and useless emotions. Crying, getting angry and blowing off steam may make you feel good, but such behavior will not benefit you while negotiating. When the rest of the room gets emotional, stay cool and use logic to negotiate and close.1. If you let the other party start negotiations, you will be completely grasp the control, often without even realizing it.回答×2. So, never let both parties control the negotiations.回答×3. Negotiating first and then having to create a document doesn’t need necessary time to a transaction.回答√4. Great negotiators know how to stay cool, providing leadership and solutions, while the rest of the room becomes wild or helpless during the negotiation.回答√5. When the rest of the room gets out of control, stay cool and use logic to negotiate and close.回答×9.1. The franchisee can get more money than a direct employee because he or she has a vital interest in the business. 回答AA．因为特许经营者在公司中有切身利益，他/她能够比直属雇员赚更多的钱。
商务英语写作期末复习
《商务英语写作》考试大纲 一、期末考试要求“商务英语写作”是英语专业专科商务方向的限选课程。
本课程的教学目的是培养学生掌握商务英语写作的基础知识，商务英语书信的基本格式和写作技能，了解主要的商务英语写作类型，提高商务英语书面表达能力，为毕业后成为适应社会需要的应用型涉外商务工作者打下良好的基础。
通过学习有关商务活动的实用语言材料和实际操练，学生应能独立撰写一般的英语商务函件（包括电子邮件）和简单的业务报告，意思表达清楚，用词比较准确，无重大语法错误。
通过学习，学生应进一步提高基本的听、读、说、写、译的能力。
下面就各个部分的试题做一简要说明。
第一部分 填空题一、请把下面所给词语放进原文中适当的位置，让他们在信件中执行相应的语言功能这部分为选词填空。
给出一段文章，文章中有10 个空格，要求从所给的10个词语中选择合适的词语填入文章。
每个空格3分，本题共30分。
第二部分 配对题二、阅读下列两组句子。
从Part B 中选择适当的句子与Part A 中的句子配对。
本题要求把Part A 部分的5个句子和Part B 部分的5个句子进行配对。
每小题3分，共15分。
第三部分 判断题本部分5小题，每小题3分，共15分。
重点复习第1章到第16章课后练习中类似的题型，具体可参照教材第五章催款信P157（判断催款信），第十一章证明信P250（判断证明信的语气是肯定的还是否定的），第十二章社交信P268（判断应使用哪一种社交信），第十四业务报告P315（判断业务报告）等。
第四部分 翻译题本部分为商务信函英译中，要求翻译一篇信函，本题共20分。
第五部分 写作题本部分为根据要求，写一封商务信函，本题共20分。
《商务英语写作》参考资料我们在学习书信范例时应该从哪些方面入手呢？ 范例的学习也非常重要。
大家学习书信范例可以从以下几个方面入手：1、书信的写作格式2、书信中常用的表达方式(包括用词、常用套语与语法)3、措辞与结构4、方法策略的应用5、注意与中文译文相对照在学完本学期教学内容后，应该做到： 1、熟悉常用商务英语文体。
2014 商务英语复习提纲
Writing 15% Vocabulary 34% Reading 51%
• Read the information and complete a memo within 40 words • You are organizing the annual staff end-ofyear party. Write a memo to your workmates: • Telling them about the party date and location • Reminding them that their partners are invited • Telling them the date by which to confirm their attendance
Read the following two passages and choose the best answer to complete the sentence.
• Part VI. (10 points, 1 point for each)
Read the interviews with two executives about business travel. Match the statements 47-56 to the right person, A for Amy Nauiokas, B for Tony Book, C for both.
• Part VII. (10 points, 1 point for each)
• Complete each sentence 57-66 with a proper word from the box. Change the form if necessary.
商务英语本科期末考试重点复习资料
商务英语本科期末考试重点复习资料Unit 11、tariff n. 关税，关税表，关税率A tax on imported items, computed as a percentage of the import value;China imposes tariffs on automobiles, electronic equipment, cosmetics, etc;2、equilibrium n. 平衡，均衡【同balance】(Economics)a situation in which supply and demand are matched and prices stable.一般均衡general Equilibrium局部均衡partial Equilibrium国际收支平衡Equilibrium in the balance of payments3、futures n. 期货【commodity futures 商品期货】goods and stocks sold for future deliveryA contract to buy or sell a specified amount of a commodity or financial instrument at an agreed price at a set date in the future.4、The reasons for international trade:The uneven distribution of natural resourcesInternational specializationDifferent Patterns of demand among nationsEconomies of scaleInnovation or variety of style5、OPEC=Organization of (the) Petroleum Exporting Countries 石油输出国家组织IBA=Independent Broadcasting Authority 英国独立广播机构phosphate cartel（磷酸盐同业联盟）;tin cartel（锡同业联盟）Commodity Cartels 商品联盟6、tangible adj. 可触知的，有形的【反intangible】7、portfolio n. 有价证券财产目录The group of assets, such as stocks, bonds, mutual held by an investor.Portfolio investment证券投资8、licensing agreements许可证协议contract giving someone the legal right to use a patent or trademark franchise agreements特许经销协议9、FDI=Foreign direct investment 外国直接投资ownership of asset abroad and can take the form of either direct or portfolio investment.ME=Multinational Enterprises 跨国公司（MNC=MultiNational Corporation 跨国公司）? A firm that owns business operations in more than one country10、Question: comparative advantage refers to the advantages based on the comparison between countries?Unit 21、access n. 接近；通路the means or opportunity to approach or enter a placeMarket access（市场准入）for goods in the WTO means the conditions, tariffand non-tariff measures, agreed by members for the entry of specific goodsinto their markets.2、Validity n. 有效；合法性The term of validity 有效期间3、carrier n. 搬运人；从事运输业的人（或）公司An organization that transports products or services using its facilities;4、Underwriter n. 担保人；保险商A company assumes the cost risk of death, illness, fire, theft, etc., in exchange for payments;5、Arbitration n. 控诉；打官司An informal hearing regarding a dispute6、Certificate n. 证明书、执照、单据Certificate of deposit;CPA (certificated public accountant注册会计师)7、Invoice n. 发票A detailed list of goods shipped or services rendered, with an account of all costs; an itemized bill.8、Insurance policy保险单Certificate of origin产地证书Inspection certificate检验证Packing list包装单9、FAS=Free Alongside Ship 装运港船边交货10、Incoterm 2000=international commercial terms 2000年国际贸易术语解释通则11、FOB=Free on Board 装运港船上交货FOB HK12、L/C=Letter of Credit 信用证L/C is a commitment, usually by a bank on behalf of client, to pay a beneficiarya stated amount of money under specified conditions. 信用证是银行作出的有条件的付款承诺，即银行根据开证申请人的请求和指示，向受益人开具的有一定金额，并在一定时期内凭规定的单据承诺付款的书面文件。
商务英语复习资料(DOC)
Unit OneⅠ.英译汉：1. trading bloc 贸易集团2. import share 进口额度3. production and distribution sharing 合作生产和分配共享4. global reorientation 全球性的重新定位5. conduct international business 从事国际商务6. insurance company 保险公司7. provide for efficient transportation 提供便利交通8. forge a network of global linkages 形成全球网络（联网）9. international investment 国际投资e and acceptance of the common coinage采用和接纳同一货币制度Ⅱ.汉译英1.贸易惯例business practice2.石油危机oil shock3.市场份额market share4.完成交易carry out transaction5.以市场为基础的商业交易market based business transaction6.跨国公司multinational corporation7.国际贸易量volume of international trade8.主要经济大国major economic powers9.提高生活水平improve the standards of living10.股票市场stock market11.年销售额annual sales12.国内生产总值gross domestic productUnit TwoⅠ.英译汉1.patterns of world trade 世界贸易格局2.bulky or perishable goods 大件货物或易腐烂商品3.a heavy consumer of natural resources 自然资源的主要消费者4.an elite group of merchants and entrepreneurs 商业和企业家的精英群体5.outlaw strip mining of coal 立法禁止采矿6.resist foreign investment in one's industry 抵制外国在某国工业方面的投资7.undertake steps to limit oil consumption 采取措施限制石油消费8.impose tariffs and quotas on imported items采取对进口商品征收关税和实行配额9.International Bauxite Association (IBA) 国际铝矿协会anization of Petroleum Exporting Countries (OPEC)石油输出国组织Ⅱ.汉译英1.初级产品primary commodities2.价格下跌price drop3.劳动成本labor costs4.生产国和消费国producing and consuming nations5.粮食主要出口商dominant exporters of grains6.国际收支balance of payments7.第三方 a third party8.批量生产mass-produce9.比较成本理论theory of comparative advantage10.金属含量metal content11.期货交割futures delivery12.商品期货交易commodity futures trading13.采取保护主义措施take protectionist measures14.消费国consuming countries15.运输费用transportation expenses16.减缓对石油的依赖lessen one’s dependence on oil17.炸糖加工设备sugar processing facilities18.外汇foreign exchangeⅢ.短文翻译The theory of international trade has changed drastically from that first put forward by Adam Smith. The classical theories of Adam Smith and David Ricardo focused on the abilities of countries to produce goods more cheaply than other countries. The earliest production and trade theories saw labor as the major factor expense that went into any product. If a country could pay that labor less, and if that labor could produce more physically than labor in other countries, the country might obtain an absolute or comparative advantage in trade.国际贸易理论自从亚当史密斯第一次提出后就发生了很大的变化。
商务英语试题及答案2014春-
2014 春1．What do you think globalization means? What global companies can you think of? What industries are they in? Do global companies do more harm than good?In my opinion,globalization means a company set up subsidiaries in the other countries and make them into local companies.And setting up new companies means the transferring of technology and capital.When referring to global companies ,we may easy to think of P&G,KFC,AIRBUS,NOKIA and so on.These companies are in different industries,some in instant food industries,some in heavy industries,some in aviation industries.It may difficult to say absolutely global companies do more harm or do more good.It obviously that global companies give us much cheaper and higher quality products which make us enjoy a more comfortable life.Also global companies introduced more advanced technology and management skills.But on the other hand,with the strong competition,some national companies is eliminating and our national culture is also disappear with the step of globalization.2．Are you influenced by brands when you choose products or services? (Why or why not?) Would you consider buying a new brand of product newly introduced to the market? (Why or why not?) What do you think a company should do to create brand awareness for a new brand?I think whether I influenced by the brands depend on different kinds of things.When I choose something I use everyday such as shampoo,I will firstly take brands into consideration.Because I think shampoo is a kind of chemical product,some small companies may put some unhealthy addition ,which may have a bad influence on my health.But when I choose cloths ,I think style and quality are important than brands.Generally I don’t want to have a try to a new brand of product,because I think it is not worthy for me to try a product with uncertainty.But if there are some discount or free-trying,I’d like to have a try. For a company which wants to create brand awareness,I have some suggestions.Firstly it’s necessary to make a product recognise. Secondly,the company should associate with specific quality with his brand.Thirdly,forming a customer loyalty is important for a company.3．What is important when arranging a business trip abroad?✓Type of transport✓Accommodation✓Contact personI think when arranging a business trip abroad there are three things to consider. First, you must choose the type of transport. As overseas travels involve long distances, the plane is the best choice for reaching your destination rapidly. Secondly, you should also consider what accommodation best suits your purposes. Choosing a hotel with all modern conveniences and communication facilities will help you accomplish your tasks much better. Lastly, you should have a contact person who has important local connections and up-to-date local business information.4．Do you think that the advertising practices described below are acceptable? Why?∙Using children in advertisements∙Using film stars in advertisements∙Promoting alcohol on TV∙Comparing your products to your competitors’ products孩子：When the children's minds are not fully mature, parents are keen to cultivate children's talent ,practicing courage to help them grow better. But sometimes the situation is that kids do not necessarily very keen on this, some children may not have extraordinary talent. And also in the growth process, the psychological gap can not be avoided.名人：弊端Celebrity endorsement ads make compelling product.Celebrity endorsement advertising can deepen people's perception of the brand. Increase sales by star.好处:Star negative information affects the consumers for the product choice; celebrity endorsements make false advertising for fame and wealth; Celebrity endorsements misled consumers, make consumers los when choosing goods.电视宣传酒精：On behalf of the Chinese splendid culture. Chinese wine has a long history of wine as a special drink which witnessed the rise and fall of a dynasty.Moderate amounts of wine is beneficial to the health of the body, but drinking too much can lead to serious consequences, such as drunk driving.产品比较：Product comparison can highlight the advantages of its own products, but may be caused in the process of comparing the generation of infringement.5．Which of the following statements do you agree with? Why?✓People remember advertisements not products.✓Advertising raises prices.✓Advertising has a bad influence on children.I think people sometimes remember advertisements but not the product usually if a advertisement is too attractive ,The people who think it may pay more attention to the advertisement rather than the product.But usually,people will also remember the product because there is a high frequency of broadcasting advertisement.Actually advertising will arise the price of product.As we all know,advertising is very expensive,so the advertising increases the cost of the product ,and the product will be sold at a higher price.But on the other hand ,advertising reduces the seeking cost of customers.Customers can easily figure out what they are want to buy and avoid buying a wrong product,so it is difficult to say advertising raises prices absolutely.I think there may be bad influence on children,because some companies in order to promote their sales,they may add some unhealthy factors to advertisement drawing children’s attention.So this may had bad influence on children.6．What is dress code? How important is personal appearance at work? For example? Think about formal clothing, uniforms, men with earrings and tattoos, etc.Dress cold is how you dress in certain place. For example if you work in the police office ,you need to wear uniform. But if you work is designing something you need to wear casually as you want. I think the personal appearance have great relation to the work. If you work as a accountant ,your personal appearance should be neat and tidy. We usually see some barber with earring in order to show that they are fashion. But if a policeman with earrings we may think that he shouldn’t be a good policeman. It will be amusing that a barber dressed in a uniform. That may also have bad influence on their job.7．Is free trade always a good thing? Do you think it leads to the creation of jobs, or to unemployment? Should certain industries be protected? If so, which?As everything in the world have two sides,free trade is not the exception. On one hand free trade may makes our product import more easily,meanwhile,the product from the other countries will import to our country more easily.If the product we produced have a competitive advantages ,free trade may leads to creation of jobs. But if we don’t have advantages ,our factories may go to bankrupt, and a lot of people will out of work. In my opinion some industries such as energy industries and military industries should be protected. Because these industries is the economic lifeline of our country. In order to get a good economy order ,we should protect these industries.8．What are most people’s main personal assets? How can a sole trader get the capital to set up a business? If a private limited company goes bankrupt, do the shareholders lose their personal assets? Why?In our country,personal assets be got through the property of labor or other lawful means. Including: citizens' legal income, savings, articles for daily use, cultural relics, books and materials, trees, animals, and the law allows citizens all production data and other lawful property.Enterprise's capital source can be divided into (raise) and (investment), the two aspects of such as mortgage or a bankloan.If a private limited company goes bankrupt,shareholders shall be jointly and severally liable.when the company’s asset can’t be insolvent, it would use personal assets to repay.9．You have a shortlist of people for the post of Sales Manager. One of the female candidates is clearly the best qualified person for the job. However, you know that some of your best customers would prefer a man. If you appoint a woman you will probably lose some sales. What should you do?From the aspects of gender, if discrimination problems, everyone can see the ancient hua mulan, modern sog qing ling, Madame Curie. These great women have made outstanding contributions. We choose the female candidate for the reasons: first, her performance is obvious to all, secondly, she is warm, approachable to people and reward is clear. These qualities are the sales manager should have. If you insist on selecting male candidates, we can let them to make decisions for fair competition10．W hat is your opinion of the following strange inventions:✓The petless leash can mew or bard—depending on whether you want a non-existent cat or dog.✓Ice cubes that crackle louder according to the strength of your drink have been developed in Japan.The petless leash can mew or bard which satisfies the people who are allergic to cats and dogs.It is very creative. Because people who are allergic love pets, so it can meet their desire. For not allergic people,they can try the invention, but if you want really get the pleasure of pets,you must raise a real animal.The greater the solubility of alcohol, the louder ice cubes crackle .This invention is very interesting. First, in case I don't know the solubility of alcohol, we can understand the alcohol concentration by ice collisions. So when the alcohol concentration is too large, the clash of ice would warn drinkers in the certain degree. Second because of curious psychology, people will go to try this invention,which will bring economic benefits for the hotel.11．W hat are the methods of communication to staff in most companies? Is it important to let your manager know your ideas about work? (Why?) Do you think people can be trained to communicate more efficiently? (How?)In companies ,people often use telephone ,MSN and e-mails to communicate about work.People also use telephone to communicate how to do the work. They use e-mails to report to leader what work they have finished. It is important to let my manager know your ideas about work. Because through communicating the work ideas ,my manager will get further understanding with me ,which may gives me a hand on my work. I think people can be trained to communicate more efficiently. For example they use the same format to send and reback e-mails. If there is a meeting people should give suggestions in turn and should not interrupt other ‘s talking .12．D iscuss this list of unethical activities. Talk about your opinion for three of them: 1) avoiding paying tax; 2) Claiming extra expenses; 3) Using work facilities for private purposes; 4) Accepting praise for someone else’s ideas or work; 5) Selling a defective productavoiding paying tax: Tax evasion is immoral behavior. National income tax is from people and use for people. First to pay taxes is the duty of every citizen, second citizens use the resources in this country, we must pay a fee. For example: everyone holiday travel by trains, planes, and highway Bridges and other infrastructure construction.These are the state pays, individuals would not have finished.Claiming extra expenses: Every year the central government give the local government or department a proper grant, and the report is based on the lower the amount of funding. Some departments require far over budget allocations. Most of this money was squandered. These bad phenomenon bring huge economic burden for national financeUsing work facilities for private purposes: The use of public facilities for private purposes is immoral. Country spends money every year for the maintenance of public facilities. All of these are for the convenience of every citizen. If Usingwork facilities for private purposes is not only the misappropriation of state property also brings great harm to the society. For example: some police drives the car to do business. If there are emergency it will bring serious consequences.Accepting praise for someone else’s ideas or work: Accepting praise for someone else’s ideas or work is immoral. Life is fair, How much will be how much you pay for. To put other people's ideas or achievements are your own is honesty.At the same time. It will also affect the social fair, cause the bad atmosphere in society.Selling a defective product: Selling a defective product is immoral. It is in violation of the principle of honest. First, the customer use the money to buy the value of the goods. This is a fair deal.Then selling defective product to the customer has brought great potential safety hazard, and it harms the public safety.Seriously, it will violate the law.13．H ow important is each of the following for showing a person’s status in an organisation? A reserved parking space; an office with a window; a uniform; a personal business card; your own office; a company car; your name on your door.I think as a group of senior management personnel is a representative of the enterprise's strength,.So the company provides executives with car and reserves parking space. Executive office must be handsome, must have a title on the door of the office's name and the daylighting of the office is better in order to have a open vision.In addition ,executive business card must delicate features of the enterprise. As to the uniform, it just differs from other employees, but must highlight the identity of senior positions.14．W hat’s important when choosing offices to rent?✓Location✓Facilities✓CostI think when arranging a business trip abroad there are three things to consider. First, you must choose the type of transport. As overseas travels involve long distances, the plane is the best choice for reaching your destination rapidly. Secondly, you should also consider what accommodation best suits your purposes. Choosing a hotel with all modern conveniences and communication facilities will help you accomplish your tasks much better. Lastly, you should have a contact person who has important local connections and up-to-date local business information.。
剑桥商务英语(一)2014期末复习资料
剑桥商务英语（一）期末复习说明：本课程因参加学校基于网络的课程终考改革试点工作，而学校购买的题库系统实现不了以往已经成熟的试卷中的两大题型：听力和匹配。
同时，试卷要满足机阅条件，因此，此次期末考试删除以上两大题型和翻译题，新增单句选择题。
且考试时间缩短为60分钟。
具体安排请见下文。
请各位同学务必注意。
一、课程考核方式1、形成性考核：占课程总成绩的30%。
（平时作业：40%，网上记分作业：40%，课堂表现：20%）2、终结性考试：占课程总成绩的70%。
（笔试（基于网络的考试）：50%，口试：20%）二、课程终结性考试题型与分值分布试卷满分100分，共分6大部分。
考试时间：60分钟。
1、笔试（1）、短句理解：10*3〞=30分。
每小题分值提高到3分。
请重点复习本复习资料P4-7页中的相关内容。
（2）、完型填空：12*2〞=24分。
文章中的空格增加到12小题。
请重点复习本复习资料P8-15页中的相关内容。
（3）、单句选择：5*2〞=10分。
新增单句选择题型。
请重点复习本复习资料中P16-17页的相关内容。
（4）、填表题：5*2〞=10分。
请重点复习本复习资料P18-22页中的相关内容。
（5）、阅读理解：6*2〞=12分题目增加到6个小题。
重点复习课文P.18,36,46,66,76,86的内容。
以及本复习资料P23-26页中的历年试题。
（6）、写作：1*14〞=14分保留写作题型，分值提高到14分。
请关注note,email以及短小的memo的写法。
请重点复习本复习资料中P27-31的相关内容。
2、口试：满分100分，共两个题型。
主要考察学生商务英语的表达能力。
（1）自我表达，主要为一些个人信息，由考官进行提问。
（30分）（2）就某些商务活动的话题进行1分钟左右的观点陈述，表达自己的看法和理由。
（70分）参考话题1：What is important when…? Booking an international flight for a business trip（预订商务旅行的国际航班）Departure times（出发时间）In-flight service（飞机上的服务）Price of the ticket（机票的价格）；1. What is important when booking an international flight for a business trip?Firstly, we should take the Departure times into consideration since time is very precious for the business travelers. By planning early, we can save a lot of time.Then, we should compare the In-flight service of different airline companies, because an international flight usually takes a long time, and thus a good in-flight service can make us feel comfortable and relaxed.Last but not least, we should think about the Price of the ticket, because international flight tickets are usually expensive and if we can find a cheaper one, it will be a good news for the company.参考话题2：What is important when…? Choosing a conference venue（选择会议地点）Location（位置）Facilities（设施）Price（价格）2. What is important when choosing a conference venue（选择会议地点）?Firstly, we should consider the location issue. Whether it is near the city center or the airport or some business areas, just to make sure it’s convenient to get around.Then, we should also consider the facilities they can provide, like the seminar room, business center, projector（投影仪）and so on.And last, we should compare the price it offers. To choose the one offers a reasonable price with the best service.参考话题3：What is important when…? Applying for a job（求职）Curriculum Vitae（个人简历）Interview （面试）Appearance（外貌）3. What is important when applying for a job（求职）?Firstly, you should provide a well-prepared CV, to let the company get a positive idea about you before the interview.Then, during the interview, appearance is a very important factor, remember to dress smart to make a good first impression.And then you should answer the question with great self-confidence and with a smile, to convince the interviewer that you are the right person that they are looking for.参考话题4：What is important when…? Choosing a shipping company（选择运输公司）Speed of service （运输服务的速度）Cost（成本）Recommendation from a friend（朋友推荐）4. What is important when choosing a shipping company?The first thing we should do is to think carefully of the Speed of service that the shipping company can provide. Since we all know the competition nowadays are becoming more and more competitive and speed is very important for a company.Then, we must consider the cost of hiring a shipping company, because sometimes the shipping cost will be very high and it can be a huge burden for a company.Last, we can get Recommendation from a friend to choose a good shipping company.参考话题5：What is important when…? Recruiting staff（招聘员工）Qualifications（资格证明）Experience （工作经验）Age（年龄）5. What is important when recruiting staff（招聘员工）？Firstly, I think qualification is very important. We need to know what college did the applicant attend and what is his major. And some other certificate about professional skill and etc.Then, the working experience is also very important. From his working experience, we can see what kind of job fit him the most and some other information about his career choice, working attitude and etc. At last, we should also pay attention to the age issue, because different positions have different age requirements, which could cause some problems if we choose the person with an inappropriate age.参考话题6：What is important when…? Choosing a meal with an important client（与重要客户吃饭）Price （价格）Type of food（食物的类型）Quality of service（服务的质量）6. What is important when choosing a meal with an important client?The first thing we should consider is the price of the meal since we are entertaining an important client. The restaurant should be good and the dinning environment comfortable.Then we should choose the Type of food, we can choose different type of food according to the nationality of the clients, for example, if the client is an American, we can have the meal in a luxury western restaurant.Lastly, the Quality of service is also very important. If we want to make the client feel comfortable and satisfied, we should provide him with an excellent service.Lomax KR 700 Plain Paper Fax/Digital AnswerphoneThe answer to your all your communication problems! The KR 700 is the latest addition to our extensive (22) of fax machines. It is a (23) advanced version of the KR 600 with an answerphone facility and (24) other special features. One of these special features means that you (25) perform one operation while the machine is (26) another one. There are several dialing techniques (27) allow you to send faxes easily, quickly and cheaply. It takes (28) fifteen seconds to fax an A4 page. (29) the laser printing (30) you high quality pictures. The answerphone (31) fourteen minutes' recording time, which is a bonus for any business. (32) it is such a flexible machine, it is compact. It will fit into the (33) space in the office or at home.22. A. variety B. range C. spread23. A. most B. more C. much24. A. many B. any C. every25. A. can B. must C. should26. A. perform B. per-forming C. performed27. A. which B. what C. who28. A. all B. less C. just29. A. Extra B. Addition C. Furthermore30. A. provides B. gives C. makes31. A. has B. have C. having32. A. However B. Although C. Also33. A. small B. smaller C. smallestKeys:22.B 23.B 24.A 25.A 26.B 27.A 28.C 29.C 30.B 31.A 32.B 33.CHiring: Do You Know How Important to Pick them?Your small company is growing, the market has a need (22) your product, and you’re recruiting employees to expand your business. What could possibly (23) wrong? The answer is, a lot, (24) you don’t hire the right people.One of the differences between businesses that boom and(25) that limp along is good employees. Obviously, your talent as an entrepreneur has a lot to do(26) the success of your business, but you (27) only go so far by yourself. You must find good employees, figure out(28) motivates them, and then place them into the right position.Hiring employees is(29) and requires a lot of patience and energy. You have to resist the temptation to fill the job quickly with one of the first few(30) who come along or(31) someone who is only sufficient (32) you want to stop(33) and get back to your business.22. A. for B. to C. in23. A. leave B. come C. go24. A. their B. if C. but25. A. these B. those C. they26. A. on B. in C. with27. A. can B. ought C. shall28. A. what B. that C. which29. A. time-consume B. time-consumed C. time-consuming30. A. person B. people C. peoples31. A. hire B. hires C. hiring32. A. so B. because C. while33. A. interviews B. interview C. interviewingKeys:22.A 23.C 24.B 25.B 26.C 27.A 28.A 29.C 30.B 31.A 32.B 33.CBritain’s sandwich business is expanding fast. Half the population buy sandwiches at least twice (22) week, and they are spending more(23) them. (24) sandwiches are made at home, while(25) from shops are selling in growing numbers.One reason is that packaging keeps sandwiches fresh for up to 48 hours, making(26) possible to mass-produce them centrally and distribute them widely.(27) reason is that petrol stations, wanting to expand the range of(28) they sell, have quickly become major outlets for sandwiches.The increase in sandwich sales has also been helped by changing social trends. Many people have stopped(29) family meals at home, and(30) choose the time and place to eat. Time has become more important than price, (31) convenience is the most important reason(32) all.Taken together, these changes are making the sandwich industry(33) into a very valuable business.22、A. the B. a C. this23、A. on B. at C. in24、A. Either B. Much C. Fewer25、A. they B. all C. those26、A. it B. them C. that27、A. Another B. Other C. Next28、A. which B. that C. what29、A. have B. having C. had30、A. also B. instead C. alternatively31、A. unless B. whether C. although32、A. of B. for C. by33、A. grow B. growing C. grownKeys:22.Ｂ23.Ａ24.Ｃ25.Ｃ26.Ａ27.Ａ28.Ｃ29.Ｂ30.Ｃ31.Ｃ32.A 33.Aopportunities. (22) days, employers understand that employees who are(23) training and development opportunities are more motivated(24) contribute more to the company. (25) courses cover a wide(26) of subjects and cost from as little as £170. They are designed specially to develop employees’skills, and at the same time they (27) businesses increase efficiency and profitability. All of our courses are led by professional trainers (28) extensive expertise and understanding of business needs.We offer:seminars which run for a full or half day, and give you the skills you need(29) and effectively; semester courses where you(30) lectures or seminars once a week over a three-month period;e-learning which gives all the flexibility a busy(31) needs.The qualifications you get will (32) on the type of training. You (33) find more information under each course title.22. A. Those B. This C. These23. A. giving B. given C. give24. A. and B. but C. with25. A. Your B. Our C. His26. A. range B. scope C. sum27. A. helps B. helped C. help28. A. with B. of C. from29. A. quickly B. quicker C. quick30. A. give B. accept C. attend31. A. persons B. people C. person32. A. depend B. work C. rely33. A. can B. going to C. areKeys:22.C 23.B 24.A 25.B 26.A 27.C 28.A 29.A 30.C 31.C 32.A 33.AAs technology brings people (22) together, our environment becomes more varied. And while workers(23) all backgrounds are merging into the global marketplace, businesses(24) being challenged by a lack of skilled and (25) employees who can integrate successfully (26) other cultures.In the book Diversity: Leaders Not Labels, author Stedman Graham points out that we(27) become a member of anyone else’s culture in order to play a key role, but we must maintain our (28) identities while respecting others’uniqueness in our workforce and in our(29) . The people who (30) succeed in the 21st century are(31) who do not look at a person’s race, who build relationships, who continue to(32) and develop as individuals, and who bring value to (33) and those they represent.22、A. close B. closer C. closest23、A. from B. in C. on24、A. is B. are C. were25、A. qualified B. qualify C. qualifying26、A. with B. in C. into27、A. must not to B. do not have to C. do not have28、A. own B. owe C. owed29、A. community‘s B. communitys’ C. communities30、A. will B. won’t C. don’t31、A. that B. those C. these32、A. grow B. grew C. grown33、A. them B. themselves C. theirKeys:22.B 23.A 24.B 25.A 26.C 27.B 28.A 29.C 30.A 31.B 32.A 33.BThe country’s demand for telephones, mobile phones, faxes and the Internet is growing at an increasingly fast rate. In fact, it is growing (22) quickly that our telephone numbering system needsre-organising (23) some major changes will have to (24) made.These changes, (25) will make the system simpler and easier to use. It is (26) an important task that all the UK phone companies are working together to make (27) changes. The changes will(28) only make hundreds of millions of new numbers, but they will (29) bring order and flexibility to the system for years to come.(30) main changes are due to happen (31) now and the year 2002, which will give you (32) of time to prepare. You will find details of the number changes on our website, (33) you can visit any time at , or call our freephone helpline on 0808 224 2000.22、A. so B. that C. too23、A. and B. with C. before24、A. been B. be C. being25、A. despite B. however C. although26、A. much B. such C. so27、A. this B. there C. these28、A. if B. not C. but29、A. furthermore B. additionally C. also30、A. The B. Those C. Their31、A. from B. between C. until32、A. plenty B. many C. lot33、A. when B. who C. whichKeys:22.A 23.A 24.B 25.B 26.B 27.C 28.B 29.C 30.A 31.B 32.A 33.CThomas Kingsley works for Meridian Finance in East London. He works (22) a sales executive. He (23) with a large number of medium-sized businesses in the London area. He (24) them on the best financial products for their needs.He is only in (25) office in the morning when he discusses clients (26) the Sales Manager. Then he travels around London to see his clients. He informs them (27) new products on the market. He keeps a (28) of any changes in the clients' information so that he can offer advice if necessary. He (29) his paperwork and arranges (30) from home or from his car between appointments.If any members would like (31) advice on insurance or any financial product, please do not (32) to phone Thomasoroneofhiscolleagues(33************.Theywillbehappytohelpyouiftheycan!22、A. as B. like C. in23、A. organizes B. provides C. deals24、A. advise B. advises C. advised25、A. his B. her C. its26、A. with B. to C. from27、A. about B. on C. to28、A. notice B. record C. reference29、A. does B. produces C. deals30、A. meets B. meet C. meetings31、A. an B. a C. some32、A. hesitate B. stop C. think33、A. to B. on C. underKeys:22.A 23.C 24.B 25.A 26.A 27.A 28.B 29.A 30.C 31.C 32.A 33.BThis week sees more changes in the packaging world. DD Holdings, the UK group, has (22) an alliance with three other European packaing companies. The company hopes the alliance will help (23) members to win more orders from multinational pharmaceutical groups.There is a (24) trend in the pharmaceutical industry for large multinatiuonals to use pan-European suppliers. (25) has presented problems particularly for small and medium-sized companies (26) produce in just one country.DD Holdings, based in Youkshire, is teaming up (27) partners in France, Germany and Spain to form an alliance called Pharmapak. (28) the partners will continue to work (29) separate companies, they will share (30) of their sales and marketing resources. The deal (31) customers with the opportunity to negotiate Europe-wide contracts.DD is the (32) of the four companies, with 15 production facilities throughout Europe and(33) annual turnover of about ￡120m.22、A. announced B. advised C. altered23、A. our B. its C. their24、A. grown B. growth C. growing25、A. These B. This C. That26、A. which B. what C. who27、A. with B. to C. in28、A. However B. Despite C. Although29、A. as B. than C. that30、A. some B. any C. every31、A. provided B. provides C. provide32、A. largest B. larger C. large33、A. some B. a C. anKeys:22.A 23.B 24.C 25.B 26.A 27.A 28.C 29.A 30.A 31.B 32.A 33.CMore good news. Barclays Bank is setting up a call centre in Sunderland (22) of the growth of its telephone banking service. This is a welcome decision for the north-east, (23) companies considered less attractive (24) regions such as London and Scotland in (25) list of the best locations for call centers. Opening early next year, the centre (26) expected to employ 2,000 people over the next three years. Barclaycalls, the telephone banking service, (27) introduced in 1994 and has (28) than 600,000 customers. The service has 650 employees in Coventry and (29) 200 at a centre in Manchester. Barclaycalls is (30) 25,000 new customers every month and the bank expects one million customers (31) the next two years. One director said: “Opening another call centre shows (32) popular our telephone banking service is (33) our customers. Barclays will continue to invest to satisfy their needs.”22、A. because B. despite C. due23、A. where B. what C. which24、A. that B. than C. as25、A. there B. their C. its26、A. are B. be C. is27、A. was B. were C. have28、A. more B. many C. much29、A. extra B. different C. another30、A. attractive B. attracted C. attracting31、A. at B. over C. on32、A. why B. very C. how33、A. with B. between C. throughKeys:22.A 23.C 24.B 25.B 26.C 27.A 28.A 29.C 30.C 31.B 32.C 33.AJapan’s third largest car manufacturer, Honda Motors, has announced plans to build a third model in England. The model, a small car to compete (22) the Ford Fiesta in the UK, will be produced at its Swidon plant in south-west England and not at a new location in central Europe. The move will(23) Swindon’s output to 250,000 cars a year.The expansion (24) the decision in January by Nissan, Japan’s second biggest car-maker, to build a third model at (25) Sunderland plant in north-east England.The car-makers’plans come (26) a time when Japan’s biggest car company, Toyota, is considering (27) its third European model at a new plant in northern France (28) than expanding its present production facilities in England. Toyota is already looking at a possible location in a (29) near the Belgian border. The area has a very high rate of unemployment, so generous government (30) would be available to the company to create new jobs.Toyota’s strategy is to (31) the French market, where sales for all Japanese car-makers have been weak due (32) strong competition from Renault and Peugeot-Citroёn. Toyota (33) the plans were still being studied and that a decision would be made early next year.22、A. for B. to C. with23、A. rise B. raise C. build24、A. results B. follows C. means25、A. its B. it’s C. his26、A. on B. at C. in27、A. building B. build C. built28、A. other B. instead C. rather29、A. country B. land C. region30、A. grants B. fund C. profits31、A. start B. leave C. enter32、A. to B. of C. at33、A. told B. said C. spokeKeys: 22.C 23.B 24.B 25.A 26.B 27.A 28.C 29.C 30.A 31.C 32.A 33.B1、The company is giving to employees who meet their targets.A. a pay riseB. a pay cut2、There’s a lot more administration work with this project; we need to more office staff.A. employB. dismiss3、Their sales are dropping, so they are about 10 percent of the workforce.A. taking onB. sacking4、The department is employees who are performing badly.A. hiringB. firing5、My teenage children more quickly than I can earn it!A. spend moneyB. make money6、Last year, I from the bank to buy my new car.A. borrowed moneyB. lent money7、Sales decreased and they had lots of debts. In the end the company .A. went bankruptB. developed fast8、She sold her old video games on eBay and made a huge .A. profitB. loss9、Hubdean need to build a new to store their goods.A. plantB. warehouse10、The company has received new for their products from satisfied customers.A. ordersB. deliveries11、The existing factory cannot make enough to demand.A. satisfyB. supply12、The products are made using assembly line.A. automatedB. a handmade13、The factory is currently working at full .A. capacityB. output14、An international company could manufacture Hubdean’s under license.15、We need to ten more people for the summer.A. applyB. recruit16、I am going to interview the tomorrow.A. candidatesB. appointments17、Peter works in the department. His job involves a lot of traveling to visit clients.A. salesB. human resources18、I bought the car with a from the bank.A. loanB. debt19、The system lets us what the operatives are doing at any time.A. monitorB. watch20、As a stockbroker, I earned a , but I wasn’t happy.A. healthy incomeB. mean income21、We had over 30 for the vacancy we advertised in the local paper.A. applicantsB. assistants22、I had to fill in an form and return it to the Personnel Department.A. a CVB. an applicant23、I changed my car insurance because the was lower.A. premiumB. price24、UPS will deliver both your and parcels.A. documentsB. vehicles25、The cost of the service depends on the of the package and the speed of the service.A. weightB. weigh26、The is carried out in a laboratory in the QC department.A. chemical analysisB. inspection27、All finished goods are stored in a warehouse ready for .A. dispatchB. manufacture28、The of our ingredients is about two weeks. After that we throw them away.29、People don’t buy CDs now and small record shops are .A. making a lossB. making a progress30、Always put all into the bins.A. waste materialB. raw material●“写作”部分复习内容：1、A visitor is coming to your company this afternoon. Write an email to a colleague:•asking her to show the visitor around;•giving her some information about the visitor;•suggesting how she might entertain（招待）the visitor.•Write 30-40 words.参考答案：(37 words)Ann,I would be grateful if you could show a visitor around the company for me this afternoon. His name’s Madis Loogus and he works for MTR in Estonia. I suggest that you show him the Production area. ThanksPeter2、Your company has just received new company brochures（介绍手册）from the printers. Write a note （便条）to the Sales Manager（销售经理）:•telling her the brochures have arrived;•saying which department they are in;•asking her to collect her copies immediately.•Write 30-40 words.参考答案：(35 words)Chris,Copies of the new company brochure have just arrived from the printers. Could you collect your copies as soon as possible, please? You’ll find them in John’s office in the marketing department.ThanksAnn3、You are Daniel Black. You have organized a marketing conference（组织市场营销会议）for your company at the Karoliny conference Centre（会议中心）, Prague（布拉格）.Write a memo（备忘录）to the delegates（代表）:•saying where the conference will be•saying when the conference will be•asking everyone to confirm if they can attend.•Write 30-40 words.参考答案：(38 words)MEMOFrom: Daniel BlackTo: Marketing PersonnelThe marketing conference is from the 25 to 27 September at the Karoliny Conference Centre, Prague. You should arrive in time for dinner on the Friday evening. Please confirm if you will be able to attend or not.4、Elizabeth Sharp is going to be the new Human Resources Manager（人事经理）at your company. She is going to visit your office to learn more about the company. Write an e-mail to all staff（全体员工）: •explaining who she is•saying when she will be in the office•asking staff to introduce themselves to her.•Write 30-40 words.参考答案：(37 words)To: All staffFrom: Peter BlackSales ManagerElizabeth Sharp, the new Human Resources Manager, will be visiting us on Tuesday 11 April. The aim of her visit is to learn more about the company so please make sure that you introduce yourselves to her.5、You are about to meet a client（会见客户）and you ask your secretary（秘书）to make an urgent phone call to another client. Write a note to your secretary Sue, telling her:•Whom she needs to call;•What to say;•Where she can find the information she needs.•Write 30-40 words.参考答案：(31 words)NoteDear Sue,Please call Mr. Blake to tell him that I have got the invitation from him and would attend the seminar next Friday. You can find his telephone No. on my desk.6、You are going to attend an international conference on HR management in Geneva soon. Write a memo to your assistant:▪explaining why you will be away;▪letting her know the dates you will be away;▪saying what work she should do while you are away.▪Write 30-40 words.参考答案：MEMOTo: Sara LyonsFrom: Mary BartonDate: 14 March 2011Subject: Trip to GenevaI have to leave for an international conference in Geneva next week. The trip will last 3 days, so you won’t see me until next Thursday.I would like you to arrange the training session we have decided to hold next Monday morning. And I will be happy to see the training report while I come back.7、Your line manager has asked you to write a report on your latest sales figures. Unfortunately, it is not ready yet. Write an email to your manager:▪apologizing for the delay;▪giving the reason for the delay;▪saying when the report will be ready.▪Write 30-40 words.参考答案：Dear Mr. Smith,I must apologize to you for the fact that my latest sales figures report is not yet ready. My hard desk crashed yesterday, and the technician is still repairing it. However, I am sure I can have the report ready by tomorrow afternoon at the latest.I hope this is not too inconvenient.YoursAndrew Johnson21。
商务英语写作期末复习资料
《商务英语写作》期末复习资料一．商务写作基础知识简答题1.商业书信一般由信头（opening）、正文（body）和信尾（closing）三部分组成，那么信头部分一般包含哪些内容？2.收信人地址一般包括什么内容？请编写一个收信人地址来举例说明3.商业信函如果超过一页，第二页开始的随后各页应注明什么？4.宽式标点和严式标点的区别，请举例说明。
5.根据所给例子分析电子邮件地址的构成。
例子：； ;6.什么是enclosure(附件)？一般可以采用什么方法表示信函中还有附件？7.商业书信一般由信头（opening）、正文（body）和信尾（closing）三部分组成，那么信头部分一般包含哪些内容？8.写信日期：12/06/2011是指哪一天？美国和英国日期的写法有什么区别？是什么意思？ bcc是什么意思？两者的区别。
10.长篇业务报告的结构包括引言、报告正文、补充说明。
请具体说明各部分的具体内容。
二、商务信函类型判断：根据所给的句子，判断其所属的商务信函的类型：查询信、复查询信、销售信、订购信、催款信、付款信、投诉信、复投诉信、求职信、社交信。
1.Could you please send me a catalogue of your office equipment range?2.Would you like to know which toothpaste most dentists use?3.Further to my letter of 2 July in which I requested that you pay the outstandingsum of S$3750 to our account, I was disappointed to discover yesterday that we have still not received a cheque from you fro the overdue amount.4.Enclosed please find our cheque to the sum of HK$55,200 in full settlement ofthis invoice.5.Thank you for your fax dated 25 March requesting the above mentioned report onthe retail industry in the USA. I take great pleasure in enclosing details of this report.6.We agree to your quoted prices, as stated above, and anticipate receiving thegoods on or before 10 October.7.I should like you to replace these faulty disks with fully-functioning Grade‘A’ disks within the next week.8.We take all our customers’ comments seriously. With this in mind, we are morethan happy to make special arrangements to have your order ( no. 735228) delivered in the next three days.9.I should like to apply for the position of Senior Secretary at your company thatwas advertised in the Classified Section of the Business Post on 7 December.10.I was really delighted to hear that you have been elected to the Board of Directorsat Aston Engineering. Let me among the first to congratulate you.11.I should appreciate further details about the camera you advised in PracticalPhotographer.12.In independent tests, the CX2 showed that it was up to twice as reliable as otherleading brands.13.If you are experiencing difficulties with our payment scheme, please come toour gallery and discuss the matter.14.I am enclosing a cheque for S$3750 to clear the outstanding balance of my accountwith Jamboree Art Gallery.15.Thank you for your letter of 30 November requesting a quotation fro the proposedrefurbish of your refectory and office furniture.16.Please arrange to send us the following books for an exhibition which we arearranging of the work of contemporary Hong Kong photographers.17.I am afraid I really must complain about the quality of these machines. You appearto have supplied us with a product which falls far below the standard our customers expect.18.I refer to your letter of 27 March 2011 regarding the standard of the VCRs wesupplied to you recently. Thank you for bringing this matter to our attention.19.I enclose my resume and look forward to having the opportunity to answer anyquestions you may have regarding my application.20.I take great pleasure in inviting you to an exclusive exhibition of the worksof the Mexican sculptor, Joachim Paz.三、信函翻译书上的信函翻译，重点复习P10 Subject: Integrated Circuit BoardsP71 Forthcoming cultural and educational events四、写作Section A:Requirements: Write a reply to the following letter. You should include all the necessary parts of a business letter and provide necessary information according to the original letter.原信见P76回复信件P92Section B:Write a letter for the following situation.You have just received a letter pressing for overdue payment. Write a letter of payment to include the following particulars.(1)Explain that payment was delayed because your accounting department made anoversight in making remittance.(2)Inform the seller that the sum has been sent to him by Telegraphic Transfertoday.Section B:Write a letter to order something from a foreign company. Please include the following information:(1)previous contact(2)details about the items you ordered, such item number, quantity, color, size,unit price, total price, etc.(3)time for delivery, payment terms and discount。
商务英语期末考试重要知识点.（推荐阅读）
商务英语期末考试重要知识点.（推荐阅读）第一篇：商务英语期末考试重要知识点.第一题翻译选择;第二题短语互译;第三题阅读;第四题完型填空1.Rising damp, if not treated effectively, could in time cause extensive damage to the structure of your home, ruin decoration and furniture.如果处理不当,墙内潮气最终可能会对房屋的结构造成大面积破坏,毁掉装修和家具。
2.This contract is entered into as of the seventh day of March, 2002, by and between Lonk Co.Ltd., a corporation organized under the laws of the United States of America(hereinafter called t he “Purchaser”, and Wingo Co.Group, a corporation organized under the laws of the People’s Republic of China(hereinafter called the “Seller”.本合同由依照美国法律成立的龙科有限公司 [以下简称买方 ]和依照中华人民共和国法律成立的文果集团公司 [以下简称卖方 ]之间于 2002年 3月 7日订立。
3.Multinational bank's services include issuing letter of credit, buying and selling foreign exchange, issuing banker's acceptances, accepting Eurocurrency deposits, making Eurocurrency loans, and assisting in the marketing of Eurobonds.跨国银行提供的服务包括开立信用证、买卖外汇、开证行承兑、接受欧洲货币储存、提供欧洲货币贷款以及发行推销欧洲货币债券。
2014年英语期末考试资料(完整版)
一．选词填空1．The president defended…..: accusing…..of2.The less you spend,the less…: end up bankrupe.3.Darby was looking for a way…: came upon4.As far as I can remember…: at her worst.5.If you don’t take care of …: pay for6.If they failed to complete …: run a risk of7.In our university,students are …: participate in8.In many cases,optional …: other than9.The young artist’s …: object to10.Some people think that most…: at bestputer-based commuincations…: incorporate2.Since its release,Dr.Gloleman’s…: triggered3.Due to different life exportance…: perspectives4.Dr.Goleman believes that…: cultivating5.When psychologists began…: confine6.The purchase of 500 tanks…: capacity7.-----as EQ is,the company…: Controversial8.Working in a refugee came…: consciousness9.If you were interested in EQ…: recommend10.The state will encourage …: applicationHave you ever known anyone famous?If so,you may have found that…1-5 K G C E N 6-10 O I L A DMr.Li runs a small trade company in Sichuan Province.He used to …1-5 L N D E H 6-10 I F O I B二．汉译英1.有些人往往责怪别人没有尽最大努力，以此来为自己的失败辩护。
商务英语试题2014春
2014 春1.What do you think globalization means? What global companies can you think of? What industries are they in? Do globalcompanies do more harm than good?In my opinion,globalization means a company set up subsidiaries in the other countries and make them into local companies.And setting up new companies means the transferring of technology and capital.When referring to global companies ,we may easy to think of P&G,KFC,AIRBUS,NOKIA and so on.These companies are in different industries,some in instant food industries,some in heavy industries,some in aviation industries.It may difficult to say absolutely global companies do more harm or do more good.It obviously that global companies give us much cheaper and higher quality products which make us enjoy a more comfortable life.Also global companies introduced more advanced technology and management skills.But on the other hand,with the strong competition,some national companies is eliminating and our national culture is also disappear with the step of globalization.2.Are you influenced by brands when you choose products or services? (Why or why not?) Would you consider buying anew brand of product newly introduced to the market? (Why or why not?) What do you think a company should do to create brand awareness for a new brand?I think whether I influenced by the brands depend on different kinds of things.When I choose something I use everyday such as shampoo,I will firstly take brands into consideration.Because I think shampoo is a kind of chemical product,some small companies may put some unhealthy addition ,which may have a bad influence on my health.But when I choose cloths ,I think style and quality are important than brands.Generally I don’t want to have a try to a new brand of product,because I think it is not worthy for me to try a product with uncertainty.But if there are some discount or free-trying,I’d like to have a try. For a company which wants to create brand awareness,I have some suggestions.Firstly it’s necessary to make a product recognise. Secondly,the company should associate with specific quality with his brand.Thirdly,forming a customer loyalty is important for a company.3.What is important when arranging a business trip abroad?✓Type of transport✓Accommodation✓Contact personI think when arranging a business trip abroad there are three things to consider. First, you must choose the type of transport. As overseas travels involve long distances, the plane is the best choice for reaching your destination rapidly. Secondly, you should also consider what accommodation best suits your purposes. Choosing a hotel with all modern conveniences and communication facilities will help you accomplish your tasks much better. Lastly, you should have a contact person who has important local connections and up-to-date local business information.4.Do you think that the advertising practices described below are acceptable? Why?▪Using children in advertisements▪Using film stars in advertisements▪Promoting alcohol on TV▪Comparing your products to your competitors’ products孩子：When the children's minds are not fully mature, parents are keen to cultivate children's talent ,practicing courage to help them grow better. But sometimes the situation is that kids do not necessarily very keen on this, some children may not have extraordinary talent. And also in the growth process, the psychological gap can not be avoided.名人：弊端Celebrity endorsement ads make compelling product.Celebrity endorsement advertising can deepen people's perception of the brand. Increase sales by star.好处:Star negative information affects the consumers for the product choice; celebrity endorsements make false advertising for fame and wealth; Celebrity endorsements misled consumers, make consumers los when choosing goods.电视宣传酒精：On behalf of the Chinese splendid culture. Chinese wine has a long history of wine as a special drink which witnessed the rise and fall of a dynasty.Moderate amounts of wine is beneficial to the health of the body, but drinking too much can lead to serious consequences, such as drunk driving.产品比较：Product comparison can highlight the advantages of its own products, but may be caused in the process of comparing the generation of infringement.5.Which of the following statements do you agree with? Why?✓People remember advertisements not products.✓Advertising raises prices.✓Advertising has a bad influence on children.I think people sometimes remember advertisements but not the product usually if a advertisement is too attractive ,The people who think it may pay more attention to the advertisement rather than the product.But usually,people will also remember the product because there is a high frequency of broadcasting advertisement.Actually advertising will arise the price of product.As we all know,advertising is very expensive,so the advertising increases the cost of the product ,and the product will be sold at a higher price.But on the other hand ,advertising reduces the seeking cost of customers.Customers can easily figure out what they are want to buy and avoid buying a wrong product,so it is difficult to say advertising raises prices absolutely.I think there may be bad influence on children,because some companies in order to promote their sales,they may add some unhealthy factors to advertisement drawing children’s attention.So this may had bad influence on children.6.What is dress code? How important is personal appearance at work? For example? Think about formal clothing, uniforms,men with earrings and tattoos, etc.Dress cold is how you dress in certain place. For example if you work in the police office ,you need to wear uniform. But if you work is designing something you need to wear casually as you want. I think the personal appearance have great relation to the work. If you work as a accountant ,your personal appearance should be neat and tidy. We usually see some barber with earring in order to show that they are fashion. But if a policeman with earrings we may think that he shouldn’t be a good policeman. It will be amusing that a barber dressed in a uniform. That may also have bad influence on their job.7.Is free trade always a good thing? Do you think it leads to the creation of jobs, or to unemployment? Should certainindustries be protected? If so, which?As everything in the world have two sides,free trade is not the exception. On one hand free trade may makes our product import more easily,meanwhile,the product from the other countries will import to our country more easily.If the product we produced have a competitive advantages ,free trade may leads to creation of jobs. But if we don’t have advantages ,our factories may go to bankrupt, and a lot of people will out of work. In my opinion some industries such as energy industries and military industries should be protected. Because these industries is the economic lifeline of our country. In order to get a good economy order ,we should protect these industries.8.What are most people’s main personal assets? How can a sole trader get the capital to set up a business? If a privatelimited company goes bankrupt, do the shareholders lose their personal assets? Why?In our country,personal assets be got through the property of labor or other lawful means. Including: citizens' legal income, savings, articles for daily use, cultural relics, books and materials, trees, animals, and the law allows citizens all production data and other lawful property.Enterprise's capital source can be divided into (raise) and (investment), the two aspects of such as mortgage or a bank loan.If a private limited company goes bankrupt,shareholders shall be jointly and severally liable.when the company’s assetcan’t be insolvent, it would use personal assets to repay.9.You have a shortlist of people for the post of Sales Manager. One of the female candidates is clearly the best qualifiedperson for the job. However, you know that some of your best customers would prefer a man. If you appoint a woman you will probably lose some sales. What should you do?From the aspects of gender, if discrimination problems, everyone can see the ancient hua mulan, modern sog qing ling, Madame Curie. These great women have made outstanding contributions. We choose the female candidate for the reasons: first, her performance is obvious to all, secondly, she is warm, approachable to people and reward is clear. These qualities are the sales manager should have. If you insist on selecting male candidates, we can let them to make decisions for fair competition10.What is your opinion of the following strange inventions:✓The petless leash can mew or bard—depending on whether you want a non-existent cat or dog.✓Ice cubes that crackle louder according to the strength of your drink have been developed in Japan.The petless leash can mew or bard which satisfies the people who are allergic to cats and dogs.It is very creative. Because people who are allergic love pets, so it can meet their desire. For not allergic people,they can try the invention, but if you want really get the pleasure of pets,you must raise a real animal.The greater the solubility of alcohol, the louder ice cubes crackle .This invention is very interesting. First, in case I don't know the solubility of alcohol, we can understand the alcohol concentration by ice collisions. So when the alcohol concentration is too large, the clash of ice would warn drinkers in the certain degree. Second because of curious psychology, people will go to try this invention,which will bring economic benefits for the hotel.11.What are the methods of communication to staff in most companies? Is it important to let your manager know your ideasabout work? (Why?) Do you think people can be trained to communicate more efficiently? (How?)In companies ,people often use telephone ,MSN and e-mails to communicate about work.People also use telephone to communicate how to do the work. They use e-mails to report to leader what work they have finished. It is important to let my manager know your ideas about work. Because through communicating the work ideas ,my manager will get further understanding with me ,which may gives me a hand on my work. I think people can be trained to communicate more efficiently. For example they use the same format to send and reback e-mails. If there is a meeting people should give suggestions in turn and should not interrupt other ‘s talking .12.Discuss this list of unethical activities. Talk about your opinion for three of them: 1) avoiding paying tax; 2) Claimingextra expenses; 3) Using work facilities for private purposes; 4) Accepting praise for someone else’s ideas or work; 5) Selling a defective productavoiding paying tax: Tax evasion is immoral behavior. National income tax is from people and use for people.First to pay taxes is the duty of every citizen, second citizens use the resources in this country, we must pay a fee. For example: everyone holiday travel by trains, planes, and highway Bridges and other infrastructure construction.These are the state pays, individuals would not have finished.Claiming extra expenses: Every year the central government give the local government or department a proper grant, and the report is based on the lower the amount of funding. Some departments require far over budget allocations. Most of this money was squandered. These bad phenomenon bring huge economic burden for national financeUsing work facilities for private purposes: The use of public facilities for private purposes is immoral. Country spends money every year for the maintenance of public facilities. All of these are for the convenience of every citizen. If Using work facilities for private purposes is not only the misappropriation of state property also brings great harm to the society. For example: some police drives the car to do business. If there are emergency it will bring serious consequences.Accepting praise for someone else’s ideas or work: Accepting praise for someone else’s ideas or work is immoral. Life is fair, How much will be how much you pay for. To put other people's ideas or achievements are your own is honesty.At the same time. It will also affect the social fair, cause the bad atmosphere in society.Selling a defective product: Selling a defective product is immoral. It is in violation of the principle of honest. First, the customer use the money to buy the value of the goods. This is a fair deal.Then selling defective product to the customer has brought great potential safety hazard, and it harms the public safety.Seriously, it will violate the law.13.How important is each of the following for showing a person’s status in an organisation? A reserved parking space; anoffice with a window; a uniform; a personal business card; your own office; a company car; your name on your door.I think as a group of senior management personnel is a representative of the enterprise's strength,.So the company provides executives with car and reserves parking space. Executive office must be handsome, must have a title on the door of the office's name and the daylighting of the office is better in order to have a open vision.In addition ,executive business card must delicate features of the enterprise. As to the uniform, it just differs from other employees, but must highlight the identity of senior positions.14.What’s important when choosing offices to rent?✓Location✓Facilities✓CostI think when arranging a business trip abroad there are three things to consider. First, you must choose the type of transport. As overseas travels involve long distances, the plane is the best choice for reaching your destination rapidly. Secondly, you should also consider what accommodation best suits your purposes. Choosing a hotel with all modern conveniences and communication facilities will help you accomplish your tasks much better. Lastly, you should have acontact person who has important local connections and up-to-date local business information.。
14春商务英语专英语阅读2复习资料张永福
Part OnePassage lTh is is a short passage about the wildebeest migration.Every year around April , many thousands of wildebeest gather together on the Serengeti Plains in Tanzania in preparation for their long journey northwards. Although it is often referred to as ‘The Migration' , this great movement of animals is an endless year - round trek dictated by the seasons and the search for fresh grass and water.By early July the long straggling columns of wildebeest , along with large numbers of zebra , begin to reach the Mara Reserve. They can enter anywhere and once inside their movements are erratic according to where forage is best. However, the herds do have one or two favorite river crossing places and after the Mara grasses have been gazed to the ground , they use these to move northwards out of the reserve.Weak animals rarely survive the river crossings. Many are crushed to death by the sheer weight of numbers and some are eaten by huge crocodiles.In late September. the herds begin to re- form for the journey back to the SerengetiPlains. They arrive three months later and begin calving.Read Passage 1 and decide whether the following statements are True or False.1. In April the wildebeest travel from the Mara Reserve to the Serengeti.2. The reason for ‘ T he Migration' is search for food.3. In early June , the wildebeest reach the Mara Reserve.4. The wildebeest' s movements are irregular when they go into the Mara Reserve.5. At the end of the year , the wildebeest return to the Serengeti Plains and give birth to calves.Passage 2This is a short passage about the monster and Frankenstein •young brother. William. had been murdered. All the family was shocked when Justine Moritz , the boy' s nanny , was accused of the crime and Frankenstein was horrified when she was executed for the murder because he felt that his monster had done it , not Justine. Throughout the following months , Frankenstein became more and more depressed.Then , one day when he was traveling in the mountains , trying to forget his troubles , Frankenstein suddenly met the monster. He shouted furiously at him , accusing him of the crime, and telling him to stay away from him and his family. But the monster insisted on talking to his creator and told him the sad story of his life since he had run away from the laboratory where Frankenstein had made him.The monster said that he had tried , in vain , to attach himself to humans , but nobody would have anything to do with him , because they found him so ugly and frightening. He told Frankenstein that even when he had saved a child who was drowning in a river , nobody thanked him. In fact , the father shot him in the shoulder because he was afraid of him.The monster became more and more lonely and more and more unhappy. Then , by chance , he came across William playing in a filed and he decided to capture the boy and try toscreamed and , in an attempt to silence him, the monster held him by the throat and , accidentally , strangled him.Read Passage 2 and then try to give short answers to the following.6. Who was accused of murdering Frankenstein's brother William?7. What did Frankenstein do when he met the monster?8. Why was the monster unhappy?9. What did the monster want to do when he met William?10. How did the monster kill the boy accidentally?Part TwoPassage 3Clone myself. I can start all over again1 The recent successful cloning of ‘Do lly , ' a sheep , has stunned the world.2 I was excited about the idea of having a clone of myself in the beginning: I might startlife all over again and redress the mistakes made in the past , and then I could live longer to see a better future.3 It is a dream that has fascinated so many people for so long , as evidenced by numerouspopular science fiction stories featuring this theme and countless literary works on thealter-ego.4 For one thing , Eve is said to have been made from one of Adam' s ribs. The legend ofher beginning might be regarded as the earliest example of cloning. So I am somewhatsurprised to see governments worldwide reacting so negatively when scientists announcedthat they have made substantial progress in this field of science.5 Due to many limitations , the technique can' t be widely applied in the near future , butunder the influence of confusion and fear , people are already speculating about cloning's far- reaching consequences and taking precautionary measures against the possible misuses ofthe new technological breakthrough.6 ‘People fear that the world would be in a mess if human beings are cloned some day , ' said Zhai Zhonghe, a well- known biologist and academician at the Chinese Academy of Sc iences.7 Ian Wilmut , the embryologist who led the Roslin Institute team in Britain thatsuccessfully cloned ‘ Dolly ' from a single cell on another ewe' s udder , announced thatcloning humans was ‘ probably ' possible.8 ‘A single terminal cell is sufficient for duplicating the whole animal , that' s somethingtissue donor.9 Meanwhile , US scientists have declared that they have successfully cloned a monkey ,has ever been cloned.10 Many governments in the world , in a show of moral responsibility , have moved quickly to discourage this new development.11 The United States banned the federal funding of cloning , and Germany called for a world- wide ban on cloning human beings.12 Danish scientists said they were halting experiments pending a full debate on the issue. The It alian government said human cloning should be outlawed and announced a temporary ban in It aly on all forms of human or animal experiments linked with cloning. In China, many legislators attending the Eighth National People' s Congress were soliciting opinions from scientists.13 Chinese scientists suggested that legislation is necessary to control potential dangers that may arise from the newly developed cloning technology , and many have proposed that laws be approved to control t14 Technological breakthroughs always create new taboos and give an insight into new dimensions of human beings , yet somehow human beings are able to adjust their mindset tocontraception and artificial fertilization.15 If the new technology can be widely applied , it could be used to save endangered animals , cultivate better species and replicate transgenic animals of medical and scientific value.according to the passage.11. In Paragraph 1 the word "stun" means "A. confuseC. shockB. puzzleD. please12. The author appears fascinated by the idea of having a clone of himself becauseA. it enables him to have more childrenB. he can realize his wish for a longer lifeC. he can go back into the pastD. he wants to be involved in the experiment13. The example about Adam and Eve (paragraph 4) shows thatA. cloning is an old technology which has been revived recentlyC. cloning is in accordance with the doctrines of ChristianityD. cloning has been the dream of human beings since the ancient past14. People' s general reaction to cloning is thatA. it may have negative consequences on the human societyB. it is a great development of modern technologyC. the technology should be quickly applied to the cure of many genetic diseasesD. it has to be controlled because there are already too many people in th~ world15. The fact that a monkey was cloned by US scientists shows thatA. human beings will be cloned immediatelyB. an animal closely resembling humans has been clonedC. cloning is a very simple technologyD. American cloning technology is the best in the world16. Which government intended to ban cloning experiments?A. The American governmentB. The British governmentC. The Chinese governmentD. The It alian government17. The author mentioned contraception and artificial fertilization 一一一A. to argue that cloning should be given a new nameB. to prove that cloning is equally dangerous and should be stoppedc. to predict that cloning will be accepted by the human society as wellD. to suggest new ways of birth control instead of human cloning18. What benefits could the new technology bring to the human society , according to the author?A. To save endangered animalsB. To cultivate better speciesC. To reproduce transgenic animals of medical and scientific valueD. All of the above19. Which of the following statements is TRUE according to the passage?A. Governments worldwide react positively to the cloning technologyc.‘Dolly ' was cloned from a single cell on another ewe' s udderD. The Chinese government also banned the funding of cloning20. The passage indicates that the author _一一一一_ the cloning technology.A. supportsB. dislikesC. dou btsD. developsPart Three True or FalseWhen I Was in AmericaUnited States. Rather than lock myself in my loneliness , I have tried each Christmas to learn more about the culture of the country and know more about my American friends.A tie-clasp I still wear reminds me repeatedly of the memorable Christmas of 1989. Allmy classmates had eagerly looked forward to the holiday. I had no money for the vacation. My check from home had not arrived on schedule because of the crush of holiday mai l. One day I walked to the campus to pick up my mail at the International Students office. The all important check still had not arrived. Maria , a Mexican-American student working as a temporary secretary in the department must have seen me as I left the mailbox with disappointment showing on my face. She invited me to spend Christmas Eve with her family. I accepted all too gladly.Maria's family was not rich. They lived in a modest small house. Maria introduced meonly speak Spanish , so he talked to me while Maria's sister acted as an interpreter. The kind look in his eyes and his relaxed behavior made me feel right at home.The dinner was very elaborate. Each dish had a special feature , sauce and blend of seasonings. Maria' s aunt ate while standing at a corner of the small , old table. I felt a littlesincere hospitality with which Maria' s whole family received me. After dinner , Maria chose a small package from under the Christmas tree and handed it to me. Inside I found the tieclasp I still use to this day.Looking at the tie - clasp , I knew I would always regard it as a memento of an unforgettable evening of good friendship during a hard and lonely period of my life.Write T for True21. The author of the passage was an overseas student in America.24. The Christmas of 1989 was unforgettable for the author.25. The author didn' t look forward to the holiday as he didn' t have money to enjoy it.26. His check was probably delayed because of the crush of holiday mai l.27. Maria was a teacher at the university when the author studied there.28. There was only enough room for five seats at the table in Maria' s home.29. Maria' s father did not talk because he couldn' t speak English.30. The author appreciated the tie-clasp because it conveyed the kindness of Maria' s family.Part Four Short AnswerPassage 5World AIDS DayDecember first is World AIDS Day. The message at events this year is "Live and LetLi ve. " The aim is to end improper treatment of people with HIV and AIDS. Experts say such discrimination remains a barrier to prevention and treatment. The United Nations reported last week that the spread of AIDS shows no signs of easing. It says an estimated 40 million people are living with the HIV virus. These include 2. 5 million children.Worldwide , the report said that 6 million people became infected with HIV and 5 millionDoctor Peter Piot heads the United Nations AIDS program. He says AIDS is spreadingfastest in Eastern Europe , especially Russia. The Caribbean continues to experience high levels of infection. And , he says there could be major increases in China and India.One out of five adults in southern Africa is living with HIV or AIDS. So ut hern Africaremains the worst affected part of the world. But Doctor Piot says there is a sharp increase in parts of Western Africa , such as in Cameroon and Nigeria , and in parts of Southern Asia and Southeast Asia , such as India and Thailand.Sexual contact , infected blood and the sharing of injection needles can all spread the infected with HIV. And Doctor Piot warns that the ability of countries to provide servicesThe UN says South Africa had more people with HIV at the end of last year than any other country. It had an estimated 5. 3 million cases , about eleven percent of the population. Last month South Africa announced a plan to provide anti - retroviral medicines for free. These drugs restrain the spread of the virus.South Africa says it hopes to have anti-AIDS centers open in every health district withina year and in every local area within five years. The plan also includes money for public education and training for health care workers.Until now , the government has said the drugs cost too much and can cause harm.This will happen under an agreement negotiated by the Clinton Foundation. Former American President Bill Clinton says that if the So uth African program is successful , other nations could follow it.Read Passage 5 Short Answers31. What's the aim of the message at events of World AIDS Day this year?33. What does the word "heads" in the second paragraph mean?34. What can spread the AIDS virus?35. Which counfry is the worst AIDS - affected part of thAnswers:Part I (30 points , 3 points each)1. F2. T3. F4. T5. T6. Justine Moritz.7. Frankenstein shouted furiously at him , accusing him of the crime , and telling him to stay away from him and his family.8. Because nobody liked him.10. The monster strangled the boy accidentallyby holding him by the throat to stop him screammg.Part 2 ( 30 points , 3 points each)11. C 12. B 13. D 14. A 15. B16. D 17. C 18. D 19. C 20. APart 3( 20 points , 2 points each)21. T 22. F 23. T 24. T 25. T26. T 27. F 28. T 29. F 30. TPart 4 ( 20 poi脯，4 points each)31. The aim of the message is to end improper treatment of people with HIV and AIDS.33. The word "heads" means "leads" or "is in charge of".34. Sexual contact , infected blood and the sharing of injection needles can spread theAIDS virus.35. So uth Africa.Part IPassage 1When Betty Burwood won the national lottery , she and her husband , Bill , moved into a beautiful big bungalow and she bought herself a very expensive pearl necklace.The following summer, the Burwoods decided to throw a party. Ea rly on the afternoonof the party, Betty took her new silk dress out of the wardrobe and put her expensive pearl necklace on her dressing-table ready to put on in the evening. Then, she went to see how the preparations for the party were going.Nancy and，Harriet. They were all in the kitchen unpacking the piles of boxes which. they had brought with them. So on , the fourth member of the team, Charlie Chivers, arrived on his bicycle.By six o'clock , everything was ready. The garden looked magnificent-with small round Tables and colorful chairs and sun shades. The food and drink was all laid out in the kitchen, ready to be brought out when the guests arrived.At ten past six, Be tty went to her bedroom to get ready. She showered and put on herbest silk dress. It was when &he was brushing her hair th,at she realized that her pearls werenot on the dressing - table. "Bill ," she said , "have you moved my pearls?" "No, dear," answered ~i1l，"where were they?" "I put them on the dressing - table this afternoon andthey're not here now. " "Are you sure?" asked B i1l."Maybe you put them down somewhere else , or maybe you've moved them. "For a quarter of an hour they searched for the missing pearls , but couldn' t find them anywhere. It was then that they decided they must call the police.So on , Inspector Morgan arrived and started to question all the suspects.Read Passage 1 and then try to give short answers1. Why could Betty afford an expensive necklace?2. Why did she take her necklace out early in the day?5. Did the Burwoods call the police after they couldn't find the pearls?Read Passage 1 again and then fill in the following blanks numbered 6-10with the infonnation from the passage.Time ActionWhen Be tty won the lotteryThecouple moved into a big (6) and Bettybought a pearl necklace.The following summer The Burwoods wanted to (7)On the afternoon of the partyThe wife took her new dress out of the closet and putthe necklace on the dressing - table.Everything was prepared. The garden appeared (8)ay 6:00 - with small round tables and colorful chairsand sun-shades.At 6:10Be t ty went to the bedroom to get ready. While she (9), Betty realized that the necklace was missing.At (1 0)The couple failed to find out the pearls and then theymade up their minds to call the police.After a while The police arrived and began to inquire all the suspects.Part 2Passage 2CAl CHUN L.QNG ,.28, .f ound a job after graduating .f rom college , doing marketing forrecruiting volunteers to go to poor areas to help local people eradicate poverty, Cai suddenly found it was something he .r eally wanted to do and immediately applied. Two months later, Cai became a member of the first group of volunteers in the Poverty Relief Relay Program ,other members.The Poverty Relief Relay Program was launched by the China Young Volunteers Association (CYVA) in order to recruit volunteers from all walks of life to work in poor areas and share their experience in education , medicine , science and technology. Each group of volunteers puts in one year of service.CYVA was founded in 1994 , aimed at motivating young people to provide voluntaryservice for the public good. As the Fi rst and largest organization o£its kind in China, it hashad an extensive impact on social welfare programs in China.The Poverty Relief Relay Program was conceived in June of 1996 , when the CYVA investigated several rural counties in northern China and finally chose Jingle as the firsttarget for the program. In September, a notice to recruit volunteers was published in several newspapers , requiring participants to have an educational level higher than junior college and qualifications for educational , or medical. or technical work. In addition. volunteers had tohave their employers' approval for a year' s leave and a guarantee of being able to resume employment after a year' s service. Usually, these volunteers have their salary suspen~eduntil they retur n.To the great surprise of the CYVA, their ads received a heavy response. In the halfmonth following the publication of the notice, the association received more than 200 letters and telephone calls , and 171 applications were processed. Twenty volunteers were to makeup the first group. but ∞nsequently two more members were added. According to a survey conducted by a local newspaper in Beijing , most young people who had heard of the program expressed a willingness to participate.accol由ng to the p.篇age. Write youransw町5 on 由e Answer Sh帽t.11. In the secorid sentence of Paragraph 1, the word "eradicate" can be replaced byA. get rid ofC. produceB. gainD. evaluate12. What did Mr. Cai decide to do after reading the notice?B. To ask for one year's leave..13. How many members went to Jingle County in thePoverty Relief Relay Program at last?A. 20.B. 21C. 22.D. 2314. CYVA launched its programA. to ask for voluntary service by the youth to the associationB. to help young university graduates to find jobsC. to organize voluntary service for societyD. to help people from poor areas to find jobs in the city15. To participate in the Poverty Relief Relay Program. volunteers needA. to be from poverty stricken areasB. to be university graduatesC. to have the approval of their parentsD. to have had one year' s experience working in poor areas16. Which of the following statements is TRUE according to the passage?B. The Poverty Relief Relay Program was launched by Shanxi Province government.C. CYVA is the second largest organization of its kind that has had a great impact in China.D. The Poverty Relief Relay Program was formed in 1996.17. CYVA recruited volunteers for the Poverty Relief Relay Program throughA. radioB. newspapersC. TVD. the Internet18. In their one year's service. the volunteers willA. have to quit their own jobsB. be paid by the local government71119ιThe findingsιfrom the survey by the local newspaper prove thatA. many young people are fed up with the jobs they are doingB. the program is relatively unknown to the publicC. very few people are intereste~d in the programD. many young people are willing to offer some h~lp·lo others20. The best title for the passage could beA. Volunteers Contribute to Poverty ReliefB. History of CYVA and It s ProgramD. How to Find a Job in Jingle CountyQuestions 21…30 are based on Passage 3.Too often we just say the words "I' m sorry" and expect that to be good enough. It' snot. Thereare some very important steps to take for a truly heartfelt apology to beeffective. Here's howADMIT YO U' WERE WRONG 一The first and most important step is to admit thatyou have done something wrong. To say you are sorryand not admit wrongdoing is emptyand the injured party will not believe you.ACKNOWLEDGE THE DAMAGE DONE - The second important step' is toacknowledge the injuryyou have caused the other person(s). Have you hurt their feelings. damaged property. and caused them some difficulty? Be specific and tell them that you know what you did to them.as well as the consequences. The consequences could be personal. it could be financial. or it could be something else. Take your part and learn from it. Do n ' t try to turn it around atthis point and look for their part in the problem (i f any) or try to get them to say they' resorry. This is about YOU and YOUR actions. not theirs.712ASK FOR FORGIVENESS - Forgiveness doesn't mean. That is'somethingthat few people can truly do. It means, "I give up my right to hurt you back or hold thisover you in the future".CHANGE BEHAVIOUR IN THE FUTURE - Assure them that YO Ii will make theproper changes in the future and that you should keep this problem from happening again. Words with no action are pretty meaningless. 1£you promise to change , and the other person sees you change, you can repair your relationship and rebuild trust.The following statements are True or False.21. Many people think just saying "I'm sorry" is enough for an apology.22. People needto take a few important steps to make a truly heartfelt apologyeffective.23. The first and most important step is to admit that you have done everything wrong.did.25. You shouldbe specificwhen you acknowledge the injury you havecaused the other person(s).26. Do n ' t try to look for the other person' s faults in the problem.27. Forgetting doesn't mean .forgivenes~. That is something that few people cantrulydo.28: Forgiveness means giving up the right to hurt back or hold it over others.29. Only when words are given with action could they be meaningfu l.30. Once trust is broken between people, it could never get repaired.Part N Short AnswerPassage 4The Democratic Party is one of two major political parties in the United States, theother being the Republican Party. The Democratic Party is the oldest political party in the 713{J nitedS tates and arguably the oldest in the world, which traces its origins to the Democratic Republican Party. During the administration of President George Washington, Thomas Jefferson was the first Se cretary of State. Jefferson and several of his friends and partners became dissatisfied with the policies of the governmen t. They formed a political association that came to be called the Democratic Republican Party.issues of the nation and the ideas of the party have changed. Bo th the major parties have liberal and conservative members, but in general people consider the De mocrats today more liberal than the Republicans. Democrats often want the government to establish social programs for people in need , such as the poor , the unemployed, and the elderly. They usually say they believe in equal rights for women and minorities. and they oppose nuclear weapons and too much military spending. The symbol of the De mocratic Partyis the donkey.The Republican Party began in 1854 over the issue of slavery. Republicans opposedthe Civil War , Republicans got interested in farm , land , and business issues. In general , Republicans vote more conservatively than Democrats. They want government to support big business but riot control the lives of citizens. They often oppose government spending for social programs but support military spending. The party symbol is the elephant.31. What' s the relationship between the Democratic Party and the Democratic Republican Party in the United States?32. Who was the first Democratic President in the American history33. What' s the symbol of the Democratic Party?34. Which party agreed to abolish slavery?35. What is the main content of the passage?Answers:Part I (30 points, 3 points each )1. Be cause she had won the national lottery.2. Be cause she wanted to have it ready to wear in the evening.Harriet and Charlie Chivers. )4. Food, plates, dishes and so on.5. Yes , they did.6. bungalow7. throw a party8. magnificent9. was brushing her hair10. 6:25Part2 ( 30 points , 3 points each)11. A 12. C 13.C 14.C 15.B16. D 17. B 18. C 19.D 20. A CPart3( 20 points , 2 points each)21. T 22. T 23. 24.F 25.F26. T 27. F 28. T 29.T 30. FPart 431. The Democratic Party traces its origins to the Democratic Republican Party. (The De mocrat ic Republican Party was the former name of Democratic Party. )32. Andrew Jackson.33. Donkey.34. The Republican· Party:35. It describes the two major political parties in the United States.。
2014商务英语复习资料
第一题词组翻译（10句中翻英5句英翻中）15’Parent company：母公司Subsidiary company：子公司Foreign-owned company：外商独资公司Holding company：控股公司Trade company：贸易公司Trust company：信托公司China Ocean Shipping Company：中国远洋运输公司Nanjing Cereals, Oils and foodstuffs Import & Export Corporation：南京粮油食品进出口公司China National Offshore oil Corp.：中国海洋石油公司Beijing Stone Group Co.：北京四通集团公司Guangzhou Kimberley Mechanical & Electrical Enterprises ltd.：广州金伯利机电有限公司Capital Investment：资本投资Portfolio investment：有价证劵投资Investment portfolio：投资总额Investment environment：投资环境Real estate investment：房地产投资Research and development investment：研发投资Investment appraisal：投资评估Global economy 世界经济The newly emerging economies 新兴经济体Consumer economy 消费经济Planned economy 计划经济Market economy 市场经济Economic reform 经济改革Economic take-off 经济起飞Economic returns 经济效益Special economic zone 经济特区Economic and technical development district 经济和技术发展区Economic prosperity 经济繁荣Economic recession 经济衰退Economic sanction 经济制裁Economic blockade 经济封锁Economic life-lines 经济生活线Overheated economy 经济过热Home economics 家政Keynesian economics 凯恩斯主义经济学Machine tool industry 机床制造业Machine building industry 机器制造业Raw materials industry 工业原料Aerospace industry 航空航天业Textile machinery industry 纺织机械业Textile industry 纺织业Advertising industry 广告业Processing industry 加工业Intant industry 新兴产业Service industry 服务业The tertiary industry 第三产业The canning industry 罐头工业The construction industry 建筑业Nonresidential construction 非住宅建筑Housing construction 住宅建筑Construction budget 建筑预算Construction work in process 建筑工业过程中Construction contract 施工合同commercial banks 商业银行Investment banks 投资银行Exchange banks 交换银行Citibank Corp. 花旗银行Chase Manhattan Bank 大通曼哈顿银行Hong Kong and Shanghai Banking Corp. 汇丰银行Bank deposits 银行存款Bank reserves 银行储备金Bank loans 银行贷款Bank charges 银行手续费Bank draft 汇票Bank overdraft 透支The financial position of banks 购物状况A bank’s balance sheet银行资产负债表Non-bank financial companies 非银行金融机构Banking panics 银行恐慌Banking reform 银行也改革Deregulation of the banking industry 取消对银行业管制Insurance business 保险业务Insurance coverage 保险覆盖Insurance clause 保险条款Insurance portfolio 保险投资组合Insured value 保险价值Open policy 开放政策Premium rate 溢价率Insurance claim 保险索赔Insurance indemnity 保险赔偿Land transportation insurance 陆上运输保险Through transport insurance 运输保险Life insurance 人寿保险Medical insurance 医疗保险Insurance underwriter 保险承担人Insurance broker 保险经纪人Insurance agent 保险代理Policy proof of interest 证明保险利益Reinsurance 再保险The all American beverage：纯正美国饮料All-weather operations：全天候的操作An all-time record：空前的记录All-China Federation of Trade Union：全中国总工会The intercountry red tape：国家之间的繁文缛节Inter-company bond holdings：公司之间互控的债卷Inter-bank deposits：银行之间的存款International economic cooperation：国际经济合作Intra-European service：欧洲内部服务Intra-governmental service funds：政府内部的服务基金Intra-company transaction：公司内部贸易Multilateral trade：多边贸易An multi-disciplinary project：多科性贸易：Pan-European strategies：泛欧战略Pan-American World Airways：泛美航空公司The Fifth Pan-American Games：第五届泛美运动An transnational powerhouse：一家强大的跨国公司Transregional commodity supplies：跨区域的商品供给A trans-African expedition：一次穿越非洲的冒险The first transcontinental railway：第一次横跨大陆的铁路Bill at sight 即期票据Bill accepted 已承兑汇票Bill dishonored 被拒付的汇票Bill for acceptance 承兑汇票Shipping bill 船货清单Blank check 空白支票Rubber check 空头支票（假支票）Check to order 记名支票Check to bearer 不记名支票Acceptance contract 承兑合同Unconditional acceptance 无条件承兑Dollar acceptance 美元承兑Provisional invoice 临时发票Consignment invoice 寄销发票Consignment contract 寄销合同Invoice approval stamp 核准发票的书寄Payment against arrival 货到付款Payment on credit 记账付款第二大题缩写20’MNC Multinational Corporation跨国公司FDI Foreign Direct Investment国外直接投资TFC Total Fixed Cost固定成本总额AFC Average Fixed Cost平均固定成本TVC Total Variable Cost可变成本总额L/C Letter of credit 信用证S/C Sales confirmation 销售确认书B/L Bill of lading 提单S.S. Steam Ship 轮船M.V. Motel Vessel 轮船U.P.S United Parcel Service 联邦快递公司ROE Return on Equity 股东资产净值盈利ROI Return on investment 投资报酬率ROS Return on Sales 销售利润率EPS Earning per share 每股收益A VC Average Variable Cost平均可变成本MR Marginal Revenue边际收入MC Marginal Cost边际成本CIF Cost, Insurance and d port of destination成本加保险费，运费CIP Carriage, Insurance paid d place of destination运费，保险费付至（指定目的地）CFR Cost and d port of destination成本加运费（…指定目的地）FOB Free on d port of shipment船上交货（…指定转运港）IPI Insurance Proof of Interest保险证明，保险权益WPA With particular average 水渍险FPA Free from particular average 平安险EC European Community欧洲共同体EEC European Economic Community欧洲经济共同体EU European Union欧洲联盟IPD Interest, Profit and dividend利息利润和分红OPEC Organization of Petroleum Exporting Countries石油输出国组织WTO World Trade Organization 世界贸易组织IMF International Monetary Fund 国际货币基金组织EFTA European Free Trade Association欧洲自由贸易联盟NAFTA North American Free Trade Area北美自由贸易区UNCTAD United Nations Conference on Trade and Development联合国贸易与发展会议GATT General Agreement on Tariffs and Trade关贸总协定SWIFT Society for Worldwide Interbank Financial Telecommunications环球同业银行金融电讯协会第三、四大题长短句翻译（中翻英10*2’英翻中5*2’）公司的战略，政策和计划：Corporate strategy, policy and planning种种其他因素：A variety of other factors世界贸易和投资的模式：World trade and investment patterns除了采掘工业之外：With the exception of extractive industries建立海外子公司最重要的动机：The most important motive for setting up overseas subsidiaries 寻求新的利润来源：The search for new sources of profit对国外经销方法的不满意：Dissatisfaction over distribution techniques abroad国外生产设备的定址：The location of foreign production facilities企业兼并的巨浪：A tremendous surge of acquisition of enterprises通过在国外生产的方式：By way of foreign production像税收待遇优惠之类的补贴：Subsidies such as preferential tax treatment国际商务决定：International business decisions做正式的物价预测：To do official price forecasts由公关部主任主持的专题座谈会：A panel discussion hosted by public relations manager主要受益人：The main beneficiaries套头保值的好处：Hedging benefits所需要供给的原材料：Needed supplies of raw materials技术的不断进步：Continued advances in technology技术革新：Technological innovation商品与金融资产之间的价格差别：Price disparity between commodities and financial assets一个较令人信服的思想学派：A more credible school thought比较富裕的那部分人口：The more affluent part of the population在劳工方面：On the labor front对利率比较敏感的那部分经济：The more interest-sensitive sector of the economy房屋重新装修上的总开支：Overall spending on repair and remodeling大大低于最高生产能力：Well below full capacity占有市场优势的公司：Firms with a dominant market share上涨的原材料成本：Rising raw materials costs全国消费者协会：The National Association of Consumers工业建筑的回升：A pick up in industrial construction乐观的理由：Reasons for optimism向急需资金的公司贷款：To make loans to companies badly in need of capital超过任何一家美国银行的资产：To exceed the assets of any American bank把所有的各种保险索赔计算在内：To count in whole classes of insurance claims垄断有关投资者的信息：To monopolise information about investors将信用卡应收款项证券化：To have credit-card receivables securitised遵照公司的规章制度行事：To comply with the company’s rules and regulations已出具本票的方式筹集资金：To raise capital by issuing promissory notes降低拖欠风险：To reduce the risk of default将18%的资金留做准备金：To put1 8% of capital in reserve担保储蓄存款：To guarantee savings deposited in banks把个人债务和资产转换成证券：To convert individual liabilities and assets into securities发行5万份每股面值50美金的股票：To issue 50 thousand shares with the face value of $50 per share蒙受货物损失：To be prejudiced by the loss of goods证明具有可保权益：To prove one’s insurable interest品保险单索赔：To make a claim against a policy受理索赔：To accept/meet a claim背签提单：To endorse a bill of lading赔偿投保人：To indemnify the insured按保险金额计算保险费：To calculate premiums on the insured value空运发货：To make a shipment by air注销一笔债款：To write off a debt对负有责任的承运人采取行动：To take actions against the liable carriers由保险公司接替这些权利：To subrogate the claim to the insurance company 确定造成损失的直接原因：To establish the actual/proximate cause of the loss 大型国有企业：Large state-owned enterprises外国独资企业：Wholly foreign-owned enterprises中外合资企业：Sino-foreign joint ventures面向出口的企业：Export-oriented enterprises高科技工业：High-tech industries新汽车的销售量：New-car sales volume总部设在俄勒冈州的运动鞋业巨霸：The Oregon-based athletic shoe giant迄今在中国最大的一笔投资：The largest-ever investment in China大大改善了的商业环境：The greatly-improved business environment在长达3年的经济衰退之后：After a three-year-long recession公司发言人：A company spokesman经济顾问：Economic consultant瑞典一家工程公司的总裁：President of a Swedish engineering firm在伦敦的一家美国公司的汽车业分析家：An automobile analyst with an American firm in London一个做全球生意的权威：A global-business guru一个研究全球竞争的专家：An expert on global competition在布鲁塞尔的美国商会欧盟事务所主任：Manager of EU affairs for the American Chamber of Commerce in Brussels “亚洲杯”排球邀请赛的所有赞助单位：All the sponsors of the “Asian Cup” Volleyball Invitational Tourament美国首席器械制造厂家：America’s leading appliance maker个人计算机行业里的首脑公司：The leader in personal computer现行官方远期汇率The prevailing official forward rate以外汇开具的发票Invoice billed in foreign currency国际商业交易中商品的定价The pricing of merchandise in an international business transaction与外汇交易紧密相关的问题Problems closely associated with foreign exchange transaction货到后凭单付现款Cash against documents on arrival of goods结算应收账款To settle accounts receivable银行拒付通知Bank notice of dishonor预付现款Payment in advance以贸易账户方式出售Selling on open account以银行间转账方式付款To make payment by bank transfer承担一切信贷风险和境外风险To accept/bear all credit and cross-border risks做出有无追索权的决定To make a recourse or non-recourse decisionCommon stock 普通股股票Preferred stock 优先股Non-par value stock 无面值股票Bearer stock 无记名股票Promoters stock 创业者股票Listed stock 上市股票Stock issue 发行股票Stock transfer 股票转让Stock holder’s equity股东权益Stock quotation 股票行情Short-selling 沽空Margin trading 保证金交易A purchase syndicate 认购银行团Equity investors 权益投资者Bond yields 债券收益率Share premium 股份议价Share capital 股份资本To speculate in stocks 股票投机To bear the market 熊市To bull the market 牛市感觉到跨国界投资的风险To perceive the risk in cross-border investment以美元计算平均增长30%To rise by 30% on average in dollar terms按大众的心理运转To move on mass psychology蒙受200万美元的巨额损失To suffer a huge loss of $2 million因总统遇刺而紧张不安To get jittery over the assassination of the president表明欧洲经济复苏的迹象Signs pointing to a mild European recovery流入亚太地区的外资Foreign funds flowing into the Asian-Pacific region一些债台高筑的发展中国家Some debt-laden developing countries美元对日元的微弱升值The dollar’s slight rise against the Japanese Yen难以预测的市场反应Unpredictable market reaction公司经理考虑了将冒的风险之后，决定在东道国再投资60万美元（to allow for) After allowing for risk, the corporate managers decided to make an additional investment of $600,000 in the host country.为了进一步开发国外市场，很多公司已在国外设立了销售部或者子公司（to tap)In order to further tap overseas markets, many companies have set up their foreign marketing divisions or subsidiaries.降低生产成本是决定建立海外生产设施的主要因素之一（to underlie)Reduction of production costs is one of the major factors that underlie the decision to set up overseas productive facilities他建议减价10%，以便扩大市场占有率，这一建议已纳入公司的销售计划。
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2014年上学期商务英语翻译期末考试复习资料English to Chinese1. Whenever any payment under the Contract or under the Notes shall be stated to be due, or any Interested Period shall be stated to end, on a day numerically corresponding to a given day in a specified month thereafter, if there shall be no such corresponding day, such payment shall be made or such Interested Period shall end on the last Banking Day of such month.凡依据本合同或本票据写明的到期应付款或任何利息期，均应在某一特定月份之特定日支付或终止。
若无此相应日期，则应在该月最后一个银行日支付或终止。
2. According to the Joint Venture Law of China, a joint venture shall take the form of a limited liability company and the profits and losses shall be shared by the parties to the venture in proportion to their contribution to the registered capital.根据中国《合资企业法》之规定，合资企业应该以有限责任公司的形式出现，由合资各方按照注册资本的比例，利润共享，风险共担。
3. The wages, salaries or their legitimate income earned by the foreign staff and workers of contractual joint ventures, after the payment of individual income tax according to law, may be remitted aboard.合资企业外籍员工的工资和其他合法收入在依法交纳个人所得税后可以汇往国外。
4. And we would recommend subsidies , consistent with GA TT ,only for a demonstrably competitive industry whose products are used in a variety of manufactured goods.我们建议在进行补贴时,要符合关贸总协定的规定,并只限于明显有竞争力、其产品用于加工各种制成品的产业。
5. For your convenience, we offer a range of conference package, which we can, of course, extend to meet your requirements.为方便客户，我们准备了各种会议专案，同时完全可以根据客户的具体要求，随意添加内容。
6. It is a common practice in America for publishers to send a professor a desk copy if the professor chooses a book they have published as a coursebook in a university.如果一位大学教授选中出版社的书作为教材，出版社就给这位教授赠送这本书以示感谢，这是美国出版商的通行做法。
7. Does “Buying American” save jobs? It benefits the companies you patronize ,they will have more work than they would if you bought competing products made abroad .But if more people Buy American ,some American jobs will be lost in the firms that import and sell foreign goods .Protectionist policies seldom create jobs ;they just move them from one sector of the economy to another.“购买国货法案”能提供就业机会吗？购买国货使你所惠顾的公司受益，假使人们购买国外竞争对手的产品，这些公司就不能提供更多的工作机会。
但是，如果购买国货的人多了，那些进口和出售外国商品的美国人就会丢掉工作，贸易保护主义政策只是把就业机会从一个经济部门流向另一个部门，很少能创造就业机会。
8. Before World War II the most successful attempt to reduce tariffs by reciprocal bargaining was the trade agreements program of the United States, which was limited, however, by its bilateral nature.第二次世界大战之前，通过互相谈判降低关税的最成功的努力是美国的贸易协定计划，但是这一计划受其双边性质的限制。
9. Unless these issues are addressed as a matter of urgency, the consequent demotivation of staff will undoubtedly have a negative impact on the a performance of the company.除非这些问题作为当务之急得到及时解决，否则员工中随之出现的消极怠工情绪无疑将对公司的整个运营业绩产生负面影响10. In fact, the blatant use of money to motivate people either to join an organization or to stay on has created more motivation problems than it has solved.事实上，大张旗鼓地用金钱来促使人们加入某组织或留下来，这种做法所引起的激励机制上的问题，远比其所解决的问题要多。
11. There is more to their life than political and social and economic problems, more than transient everydayness.他们的生活远不止那些政治的、社会的和经济的问题，远不止一时的柴米油盐问题。
12. An exempted company may subject to the provisions of its articles of association ,maintain its principal register of members and any branch registers at such locations as its directors may think fit from time to time.获豁免公司可在其公司组织章程细则的规限下，在董事不时认为合适的地点设置其股东总册和股东分册。
13. It has raised its JV equity to 70% to gain management control. It has trebled its initial investment and is now expanding its product range and manufacturing capacity to meet growing demands.公司将其在合资公司的股份增至70%，以获得管理控制权。
这使它的先期投资增加了两倍，而且现在正在扩大产品范围和生产能力来满足不断增长的需求。
14. During the 1980’s the large premiums paid in acquisition often resulted in prices that greatly exceeded the value of tangible assets.20世纪80年代，并购中支付的大额溢价常常导致购买价格远远超过有形资产的价值。
15. A second 24-hour strike had had a serious impact on the bank’s operations and support for industrial action was growing.第二次24小时罢工已经对银行的经营造成严重影响，同时，支持劳工行动的人数还在增加。
16. Its financial success has set industrial records with the highest rise in share price of any business in its sector.该公司的财务业绩使其股票价格上涨幅度超过同行业最高水平，创下行业最高记录。
17. The med ia relations manager addressed shareholders prior to the company’s merger with a Swedish company.媒体关系部经理在公司与一家瑞典公司兼并之前向股东发表讲话。
18. Under CIF, it is the seller’s obligation to tender the relative documents to the buyer to enable him to obtain delivery of the goods ,if they arrive , or to recover for the loss, if they are lost on the voyage.在CIF价格术语项下，卖方的责任是向买方递交有关单证，使其能在货物到达后提取货物；如果货物运输途中丢失了，买方也可凭单证去获取补偿。