关于怎样和客户建立良好的关系方法英文

关于怎样和客户建立良好的关系方法英文

外贸英语在我们的生活中虽然不是很经常用到，但是多积累一些英语词汇总会好的，今天分享的是如何良好的建立客户关系，所以大家快点开来记忆一下吧

Method One

方法一

1. Providing an Excellent Customer Experience

1. 提供优质的客户体验

Keep the focus on quality. The best way to earn loyal customers and business is to offer a higher quality product or service than your competitors. Other strategies are simply there to retain customers already impressed by your product quality. Refine your offerings constantly, making sure that they are as close to perfect as possible. Focusing on quality will lead to more recommendations, repeat sales and brand loyalty than any other strategy. Accordingly, make sure to work on this aspect of customer retention first.

重视产品和服务质量。赢得忠诚的顾客和订单的最佳方式就是提供比竞争对手更加优质的产品质量和服务。其他的策略只是帮助维持已经被产品和服务吸引的现有客户。要不断改善服务，确保它们总在

向完美靠近。专注于产品的质量会比其他策略为你带来更多的老客户推荐、回购以及品牌忠诚度。所以，一定要在维护老客户方面进行努力。

2. 让良好的客户体验感持续以下。

2. Make your customer experience consistent.

Even the highest-quality service or product won't lead to high sales if only a couple of customers actually receive that level of quality. Consistency is the key to building a reputation for quality and dependability that will lead to customer loyalty. Make efforts to ensure that every point of contact with your customers, from in-store interactions to online responses, represents your brand and the level of quality you seek to provide. This also applies to products, which might require excessive testing or quality control to ensure consistency.

即使是最优质的服务品质，如果仅有几个客户获得了这种级别的服务品质，也不会带来高销售额。始终如一的高品质服务和产品是带来良好声誉和客户忠诚度的关键所在。不论在店内销售还是在线答疑，每次接触客户时的表现都代表你所追求的品牌价值和服务水准。对于需要进行大量测试或者质量管控才能维持一贯水准的产品来说，这点同样适用。

Train your staff as intensively as is required to reach a

consistent level of quality.

尽可能的去培训你的员工直到能够达到保持产品服务质量始终一致的水准。

The cost of consistency may sometimes be high, but customers are often willing to pay more if they know they're getting a great product.

维持产品质量的高水平，可能会造成较大的成本，但是当客户知道他们获得的是优秀的产品和服务时，他们情愿支付更高的费用。

3. Provide great customer service.

3. 提供优质的客户服务。

In addition to providing great service before the customer makes a purchase, you must also provide great support after it. Bad support can lose you customers and create bad press for your business. To avoid this, make sure to provide truly helpful, personalized support to customers. Doing so usually involves having actual support staff on hand (or outsourced to a customer service firm) that can provide live support over the phone or online.

除了在客户购买之前为他们提供优质的服务之外，还要在他们购买之后提供良好的售后服务。不良的售后服务会让你失去客户并对生意造成较坏的影响。为了避免这种情况发生，一定要确保为客户提供真正有价值的个性化的支持。要做到这些通常意味着要招聘真正专职