酒店实务
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Tissues 面巾纸 Toilet paper 卫生纸 Comb 梳子 Adapter 插头 Extension code 接线板 Transformer 变压器
Housekeeping quality work not only directly affect the other guests to the hotel restaurant guests the impression that, for the internal working environment and atmosphereof the hotel's construction are also essential. Therefore, room management is an important part of hotel management.
全面負責酒店 的房務工作， 監管和指導前 廳部、客房部、 洗衣房以及娛 樂健身俱樂部 的日常工作， 確保酒店環境 的安全、清潔、 舒適、便利和 安寧;
2、Ensure that the staff offer a warm and thoughtful service; Satisfy the guests’ accommodation request to the best of its ability and maximize the room occupancy rate, room revenue and average room daily price
一、Room status
房态
二、Proedure of service 服务流程
三、Pay special attention to 特别提示
C/O OC C V OOO S/O DND VIP NB LB NNS E/D VD VC
பைடு நூலகம்
Check Out Occupied Vacant Out Of Order Sleep Out Do Not Disturb
Entering the room , greet the guest with a warm and natural voice :"Good morning.May Iclean the room now?"or "Good morning,sir.May I turn down the bed now?"
完成營業收入預算，控制勞動成本和支出，在職責範圍內獲取最大 的利潤;
Housekeeping is one of the main hotel business, and its main tasks are: all the rooms of the hotel's cleaning and maintenance, supply and configure a variety of supplies, and provide various services for the re sidents t o create a clea n, bea utiful, comfortable and ideal safe environment. Housekeeping is responsible for cleaning public areas throughout the hotel maintenance and environmental management, so that at any time throughout the hotel is in a comfortable and pleasant, elegant and often the new state.
進入房間後，熱情而自然地問候客人：“早上好，我現 在可以打掃房間了嗎？”或者“晚上好，我現在可以做 晚床嗎？”
If the guest doesn't want to clean the room or turn down the bed now,ask what time is convenient and come back to the room for cleaning at the convenient time.
Chapter Four
OPERATIONS:ROOMS
Members：陳弈羲 陳秋葵 盧春林
60號 12號 13號
Position: Director of Rooms
酒店房務總監
Job Description
1、Assume overall responsibility for the housekeeping;Oversee and direct all the daily operations of Front Office, Housekeeping, Laundry and Recreation and Health Club; Ensure a safe, clean, comfortable, convenient and tranquil environment of the hotel.
Before entering a guest's room, knock at the door three times slightly, and then announce :“Housekeeping .May I come in?”
在進客人房間前，輕敲門三下，然後通報：“客房服 務員。我能進來嗎？”
如果客人不想馬上打掃房間或者做晚床，要詢問 何時方便，然後在客人認為方便的時間再回房間 打掃。
BASIC ENGLISH FOR HOTEL HOUSEKEEPING STUFF
Curtain 窗帘 Clothes—hanger 衣架 Pillow 枕头 Pillow case 枕袋 Quilt 被子
走客房 住客房 空房 维修房 外宿房 请勿打扰房
Very Important person 贵宾房 No Baggage 没行李 Light Baggage 行李少 No Need Service 不用打扫 Expect Departure 准备退房 Vacant Dirty 未清扫房 Vacant Clean 已清扫房
保證員工為客人提供熱情、周到的服務;盡可能滿足客人的住宿 要求，最大限度地提高客房的出租率、客房收入和平均房價;
3、Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within the scope of its responsibility.
1、Knock at the door gently three times. 2、Say:“Housekeeping”. 3、Ask the guest whether he can go into the room. 4、Greet the guest.
Clean the room :
Open the window Dispose the rubbish Make the bed Clean the bathroom Replenish the supplies Vacuum the floor self-check
Housekeeping quality work not only directly affect the other guests to the hotel restaurant guests the impression that, for the internal working environment and atmosphereof the hotel's construction are also essential. Therefore, room management is an important part of hotel management.
全面負責酒店 的房務工作， 監管和指導前 廳部、客房部、 洗衣房以及娛 樂健身俱樂部 的日常工作， 確保酒店環境 的安全、清潔、 舒適、便利和 安寧;
2、Ensure that the staff offer a warm and thoughtful service; Satisfy the guests’ accommodation request to the best of its ability and maximize the room occupancy rate, room revenue and average room daily price
一、Room status
房态
二、Proedure of service 服务流程
三、Pay special attention to 特别提示
C/O OC C V OOO S/O DND VIP NB LB NNS E/D VD VC
பைடு நூலகம்
Check Out Occupied Vacant Out Of Order Sleep Out Do Not Disturb
Entering the room , greet the guest with a warm and natural voice :"Good morning.May Iclean the room now?"or "Good morning,sir.May I turn down the bed now?"
完成營業收入預算，控制勞動成本和支出，在職責範圍內獲取最大 的利潤;
Housekeeping is one of the main hotel business, and its main tasks are: all the rooms of the hotel's cleaning and maintenance, supply and configure a variety of supplies, and provide various services for the re sidents t o create a clea n, bea utiful, comfortable and ideal safe environment. Housekeeping is responsible for cleaning public areas throughout the hotel maintenance and environmental management, so that at any time throughout the hotel is in a comfortable and pleasant, elegant and often the new state.
進入房間後，熱情而自然地問候客人：“早上好，我現 在可以打掃房間了嗎？”或者“晚上好，我現在可以做 晚床嗎？”
If the guest doesn't want to clean the room or turn down the bed now,ask what time is convenient and come back to the room for cleaning at the convenient time.
Chapter Four
OPERATIONS:ROOMS
Members：陳弈羲 陳秋葵 盧春林
60號 12號 13號
Position: Director of Rooms
酒店房務總監
Job Description
1、Assume overall responsibility for the housekeeping;Oversee and direct all the daily operations of Front Office, Housekeeping, Laundry and Recreation and Health Club; Ensure a safe, clean, comfortable, convenient and tranquil environment of the hotel.
Before entering a guest's room, knock at the door three times slightly, and then announce :“Housekeeping .May I come in?”
在進客人房間前，輕敲門三下，然後通報：“客房服 務員。我能進來嗎？”
如果客人不想馬上打掃房間或者做晚床，要詢問 何時方便，然後在客人認為方便的時間再回房間 打掃。
BASIC ENGLISH FOR HOTEL HOUSEKEEPING STUFF
Curtain 窗帘 Clothes—hanger 衣架 Pillow 枕头 Pillow case 枕袋 Quilt 被子
走客房 住客房 空房 维修房 外宿房 请勿打扰房
Very Important person 贵宾房 No Baggage 没行李 Light Baggage 行李少 No Need Service 不用打扫 Expect Departure 准备退房 Vacant Dirty 未清扫房 Vacant Clean 已清扫房
保證員工為客人提供熱情、周到的服務;盡可能滿足客人的住宿 要求，最大限度地提高客房的出租率、客房收入和平均房價;
3、Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within the scope of its responsibility.
1、Knock at the door gently three times. 2、Say:“Housekeeping”. 3、Ask the guest whether he can go into the room. 4、Greet the guest.
Clean the room :
Open the window Dispose the rubbish Make the bed Clean the bathroom Replenish the supplies Vacuum the floor self-check