Business Communication商务社交礼仪英文版课件
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社交礼仪英文版课件
Follow the Leader
As the follower, you should always be attentive to the leader's movements and adjust your steps accordingly
Party etiquette
Invitation Etiquette
Arrival
Arrive at the conference on time, and introduce yourself to the other participants
Presentation
Prepare your presentation in advance, and practice it to ensure it flows smoothly Use visual aids to enhance your
Table Settings
Describe the correct way to set the table, including placement of dishes, cutlery, and glasses
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Basic Rules
Outlines the fundamental rules of table etiquette, such as
Social etiquette requires people to be mindful of others' needs and feelings and to act accordingly This includes being sensitive to cultural differences and adapting behavior accordingly
As the follower, you should always be attentive to the leader's movements and adjust your steps accordingly
Party etiquette
Invitation Etiquette
Arrival
Arrive at the conference on time, and introduce yourself to the other participants
Presentation
Prepare your presentation in advance, and practice it to ensure it flows smoothly Use visual aids to enhance your
Table Settings
Describe the correct way to set the table, including placement of dishes, cutlery, and glasses
03
Basic Rules
Outlines the fundamental rules of table etiquette, such as
Social etiquette requires people to be mindful of others' needs and feelings and to act accordingly This includes being sensitive to cultural differences and adapting behavior accordingly
Business Communication(new)商务英语学习课件
R: Naomi Singh and ANdrea Koss… Right, no problem. 3)_When will they be arriving_ ?
L: 4) Next Sunday afternoon,and will stay for two weeks.
R: Sunday afternoon, 5) will be September5, and leaving on September19.
Bidding farewells
Ａ：Making Reservations
Communication Knowledge
The first stage of an entire reception job is to arrange accommodations for the visitors.
右边一组由马太、达太和西门组成。三个人听了这骇人听 闻的消息后，自发地谈论起什么来，三人的手都伸向画面 的中心。
中右一组是多马、老雅各、腓力。多马伸出一个指头，好 象在问老师：“有一个人要出卖你？”和他并坐的老雅各 张开两手，作惊奇的表示：“这是多么可怕呀！”年轻的 腓力则用双手掩着胸部，似乎说：“难道在怀疑我对老师 有背叛行为吗？”
What to introduce? What is the priority? How to respond?
What to introduce?
names, positions, sth more
What is the priority?
lesser authority higher one
for my guests in my name.
R: OK. May I have your name please?
L: 4) Next Sunday afternoon,and will stay for two weeks.
R: Sunday afternoon, 5) will be September5, and leaving on September19.
Bidding farewells
Ａ：Making Reservations
Communication Knowledge
The first stage of an entire reception job is to arrange accommodations for the visitors.
右边一组由马太、达太和西门组成。三个人听了这骇人听 闻的消息后，自发地谈论起什么来，三人的手都伸向画面 的中心。
中右一组是多马、老雅各、腓力。多马伸出一个指头，好 象在问老师：“有一个人要出卖你？”和他并坐的老雅各 张开两手，作惊奇的表示：“这是多么可怕呀！”年轻的 腓力则用双手掩着胸部，似乎说：“难道在怀疑我对老师 有背叛行为吗？”
What to introduce? What is the priority? How to respond?
What to introduce?
names, positions, sth more
What is the priority?
lesser authority higher one
for my guests in my name.
R: OK. May I have your name please?
商务沟通英语ppt1
1.4 Internal Communication ( IC )
• 1. Definition: Internal communication refers to the part of communication that takes place within a given organization. • 2. Three kinds according to the IC structure: • Downward communication • Upward communication • Horizontal communication
1.1 Business Communication (BC)Defined
• Definition: a dynamic, multi-channeled process, which covers internal as well as external communication in a given organization
译文：一天，扁鹊进见蔡桓公，站了好一会儿说道：“您有病在皮下，要 是不治，恐怕会加重。”桓公回答说：“我没有病。”扁鹊退出后，桓公说： “医生总是喜欢给没病的人治病，并把这作为自己的功劳。”过了十天， 扁鹊又拜见蔡桓公，说：“您的病已经到了肌肤，要是不治，就会更加厉 害了。”桓公听后不理睬他。扁鹊退出，桓公又是很不高兴。过了十天， 扁鹊再次拜见蔡桓公，说：“您的病已经进入肠胃，要是不治，就更加严 重了。”桓公仍不理睬他。扁鹊退出，桓公又是极不高兴。又过了十天， 扁鹊远远地看见桓公转身就跑。桓公很奇怪，故此特派人去问他，扁鹊 说：“病在皮下，用药热敷治疗就可以医治好的；病在肌肤之间，用针刺 就可以医治好的；病在肠胃中，用清火汤剂就可以医治好的；要是病在 骨髓，那就是掌管生命的神所管的了，我就没有办法治疗了。现在桓公 的病已发展到骨髓里面，我因此不再过问了。”过了五天，桓公感到浑身 疼痛，便派人去寻找扁鹊，这时，扁鹊已经逃到秦国去了。 总结：以时间为序，写扁鹊与蔡桓公的四次见面，又传神地再现两人见 面时不同的神态、语言和性格，突出扁鹊慧眼识病，尽职尽责，敢于直 言，机智避祸，和桓公的骄横自信、讳疾忌医。扁鹊态度好，沟通方式 不够。蔡桓公偏见，先入为主。结尾，扁鹊不得不逃亡，暗示了专制君 主统治下的残暴。文中深刻揭示了及时医过，防微杜渐的道理，沟通方 式的重要性，颇能引人深思。
lecture 4商务英语
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Part 2 Social Interaction
Focuses
Visiting and entertaining
Gifts exchanging
A pleasant disagreement
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What will be your response?
1. 同事邀请你吃饭，你会说： A. 不用破费，太可气了 B. 谢谢你，我一定去 2. 你招待客人吃饭， 客人夸饭菜可口，你会说： A. 粗茶淡饭， 凑合吧。 B. 你喜欢，我真高兴。 3. 你拜访别人时送去了礼物，主人夸礼物好，你会说： A. 小意思，不算什么。 B. 真高兴你喜欢它，我也认为它的确很好。 4. 你招待客人时，客人表示吃不下了，你会： A. 仍然坚持要客人再吃一点。 B. 不再勉强。
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3. Tips once you are introduced up. If you can’t stand up, you should show your intention to do so. Smile. Approaching and looking at the other person with smile shows respect to the other party. Shake hands. to show your respect and trust. Repeat names. Greet the other party by repeating the other’s name. Say farewell. Say goodbye when you finish the conversation.
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3. Exchange business cards
国际商务礼仪Unit 7 Business Conversation Etiquette
By staying formal through each point in the conversation, you have displayed a solid balance of confidence and tact.
Being formal is classy. In business, you need as much class as you can get.
国际商务礼仪Unit 7 Business Conversation Etiquette
Focal Points
❖ How to converse properly in business community ❖ How to practice efficient business conversation ❖ Welcome and unwelcome topics of conversation
Business Conversation Etiquette
Listening will help you get to know who you're talking to and work toward a solid bond.
❖ Listen Carefully
Besides the basic act of listening, the next best thing you can do for someone is to let them know that you're listening -- also known as, active listening.
covering mouth when you laugh
Laugh
❖ proper
商务礼仪 英文版PPT幻灯片课件
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Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
2. Accepting business card
Being modest and gentle. Reading carefully. Placing or collecting properly.
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The etiquette of taking the elevator: Hold the elevator, guest first. If guests are more than one, we should enter the elevator, one hand holds "open“. Exit first enter behind.
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Don’t:
Stretch left hand
Handshake with another hand in the pocket
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Don’t:
Handshake with water or sweat
Handshake with Excessive force
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Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
2. Accepting business card
Being modest and gentle. Reading carefully. Placing or collecting properly.
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The etiquette of taking the elevator: Hold the elevator, guest first. If guests are more than one, we should enter the elevator, one hand holds "open“. Exit first enter behind.
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Don’t:
Stretch left hand
Handshake with another hand in the pocket
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Don’t:
Handshake with water or sweat
Handshake with Excessive force
Business Communication商务社交礼仪英文版PPT课件
➢ If your party answers, identify yourself, stick to your outline and thank the person at the end of the call.
Conference calls
➢ Prepare ➢ Be respectful ➢ Be inclusive ➢ Keep moving ➢ Get commitments
➢ Prefer the formal to the informal, especially with older and higher ranking people
➢ Avoid saying, “I’m sorry, I have forgotten your name” Instead, say “Help me out, your name was on the tip of my tongue and I must be having a senior moment.
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language
Positive language
Concise language
Business Communication
Voice Mail
➢ Identify yourself and your return number immediately.
➢ Be brief and to the point. What you want, why it is of mutual interest, details, next steps. Leave return number again.
Conference calls
➢ Prepare ➢ Be respectful ➢ Be inclusive ➢ Keep moving ➢ Get commitments
➢ Prefer the formal to the informal, especially with older and higher ranking people
➢ Avoid saying, “I’m sorry, I have forgotten your name” Instead, say “Help me out, your name was on the tip of my tongue and I must be having a senior moment.
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language
Positive language
Concise language
Business Communication
Voice Mail
➢ Identify yourself and your return number immediately.
➢ Be brief and to the point. What you want, why it is of mutual interest, details, next steps. Leave return number again.
商务沟通技巧(英文版课件)
• produce a notice of meeting and agenda
• prepare and present an agenda item accurately and effectively
• use tone, pace and non verbal communication (NVC) appropriate to a formal meeting
Knowledge and/or skills
• How to plan and prepare for a formal meeting. • How to locate, select and present relevant
complex information. • How to organize and structure a contribution
and style（文体）, spelling（拼写）, punctuation（标点） and syntax（语法） • Formal conventions of business documents
Evidence requirements
• Candidates will need to demonstrate skills by producing one or more business documents presenting and analysing information on a complex issue. A minimum of 1500 words should be produced in controlled conditions, meet an agreed brief and be in a prescribed format. Texts should:
• prepare and present an agenda item accurately and effectively
• use tone, pace and non verbal communication (NVC) appropriate to a formal meeting
Knowledge and/or skills
• How to plan and prepare for a formal meeting. • How to locate, select and present relevant
complex information. • How to organize and structure a contribution
and style（文体）, spelling（拼写）, punctuation（标点） and syntax（语法） • Formal conventions of business documents
Evidence requirements
• Candidates will need to demonstrate skills by producing one or more business documents presenting and analysing information on a complex issue. A minimum of 1500 words should be produced in controlled conditions, meet an agreed brief and be in a prescribed format. Texts should:
跨文化交际-商业礼仪及社会习俗课件
Intercultural Communication
Chapter 6 Business etiquette and social customs
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Main Points
1. Business etiquette 1.1 Introduction in general 1.2 Some guidelines for introduction 1.3 The response to the introduction 1.4 Face-to- Face greeting 1.5 Verbal greetings and non-verbal greetings 1.6 Space adventures
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Etiquette refers to manners and behavior considered acceptable in social and business situations. Proper social behavior includes learning cultural variations in making introductions, exchanging business cards, recognizing position and status, dining practices, giving gifts, etc.
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Remember that in some cultures such as the Chinese, the surname comes first and given name last.
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2.1 Some guidelines for introduction
While making introduction, there are some rules to abide by: 1) A man is always introduced
Chapter 6 Business etiquette and social customs
1
Main Points
1. Business etiquette 1.1 Introduction in general 1.2 Some guidelines for introduction 1.3 The response to the introduction 1.4 Face-to- Face greeting 1.5 Verbal greetings and non-verbal greetings 1.6 Space adventures
4
Etiquette refers to manners and behavior considered acceptable in social and business situations. Proper social behavior includes learning cultural variations in making introductions, exchanging business cards, recognizing position and status, dining practices, giving gifts, etc.
10
Remember that in some cultures such as the Chinese, the surname comes first and given name last.
11
2.1 Some guidelines for introduction
While making introduction, there are some rules to abide by: 1) A man is always introduced
Business-Communication商务社交礼仪英文版课件(共52张)
第6页，共52页。
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language Positive language Concise language
第7页，共52页。
Ask non-contributing members if they’d like to add their perspectives.
Note: Interestingly, research shows talkative members welcome the comments of others—and shy members value inclusion in the conversation.
➢ voice mail message ➢ e-mail message ➢ business letter
➢ telephone call
impact of
normal call speaking from or to a speaker phone call waiting interruptions
➢ If your party is not there, leave a brief message and request a telephone appointment.
➢ If your party answers, identify yourself, stick to your outline and thank the person at the end of the call.
➢ Avoid politics, religion, how much you earn, or negative communication such as comments about a company or people
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language Positive language Concise language
第7页，共52页。
Ask non-contributing members if they’d like to add their perspectives.
Note: Interestingly, research shows talkative members welcome the comments of others—and shy members value inclusion in the conversation.
➢ voice mail message ➢ e-mail message ➢ business letter
➢ telephone call
impact of
normal call speaking from or to a speaker phone call waiting interruptions
➢ If your party is not there, leave a brief message and request a telephone appointment.
➢ If your party answers, identify yourself, stick to your outline and thank the person at the end of the call.
➢ Avoid politics, religion, how much you earn, or negative communication such as comments about a company or people
商务沟通技巧(英文版课件)
商务沟通技巧(英文版课 件)
英文版课件：从沟通技巧到跨文化沟通。提供了丰富的商务沟通工具，帮助 您在职场中取得成功。
Part 1: Introduction to Business Communication
Definition of Business Communication
Learn the fundamental concepts and principles of effective business communication.
Importance of Business Communication
Discover why strong communication skills are crucial for professional success.
Types of Business Communication
Explore the different forms of communication used in a business context.
Master the art of crafting persuasive and compelling business proposals.
Business Letter Writing
Understand the format and etiquette for writing effective business letters.
Understand the importance of professional and respectful communication practices.
Part 3: Non-Verbal Communication Skills
英文版课件：从沟通技巧到跨文化沟通。提供了丰富的商务沟通工具，帮助 您在职场中取得成功。
Part 1: Introduction to Business Communication
Definition of Business Communication
Learn the fundamental concepts and principles of effective business communication.
Importance of Business Communication
Discover why strong communication skills are crucial for professional success.
Types of Business Communication
Explore the different forms of communication used in a business context.
Master the art of crafting persuasive and compelling business proposals.
Business Letter Writing
Understand the format and etiquette for writing effective business letters.
Understand the importance of professional and respectful communication practices.
Part 3: Non-Verbal Communication Skills
商务礼仪 英文版ppt课件
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China
West
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In China: Atmosphere is lively, people like chatting
over eating. But talking and laughing loudly is not polite.
In west: People always talk with their neighbors when eating, they don’t talk loudly.
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987Βιβλιοθήκη 12 111016 15 14 13
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Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
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20
People prefer round table in the Chinese banquets. In the west, the long tables are the choice in the banquet.
In China, people like to seat around and share the plates . Chinese people value collectivism. In West, people have their own plate and eat their own food. Western people value individualism.
China
West
22
In China: Atmosphere is lively, people like chatting
over eating. But talking and laughing loudly is not polite.
In west: People always talk with their neighbors when eating, they don’t talk loudly.
12
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Driver
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2 31
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Host
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987Βιβλιοθήκη 12 111016 15 14 13
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Chinese table manner-seating Western table manner-seating Difference between Chinese and Western
19
20
People prefer round table in the Chinese banquets. In the west, the long tables are the choice in the banquet.
In China, people like to seat around and share the plates . Chinese people value collectivism. In West, people have their own plate and eat their own food. Western people value individualism.
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Interactive moment
In groups of 3-4, introduce each members of the group to one another.
Remembering names
➢ Get business cards from everyone you meet and makes notes on it about when you met, what you had in common, and details about the person, including names of children.
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language
Positive language
Concise language
Business Communication
➢ Father Graham has served as President of Xavier University for the past 6 years. Recently, US News & World Report ranked Xavier as the 2nd best comprehensive university in the Midwest.
➢ Telephone calls ➢ Notes of Appreciation ➢ Phone Calls and Voice Mail ➢ Beepers, Cellular Phones, and
Portables
Telephone Etiquette
➢ Identify yourself and your company. ➢ Ask the person if he or she has time to
Speak with authority
Even when asking questions, have your voice end on with a downward inflection.
Say “What time is the meeting?” once with voice raising at the end and one with voice ending with a downward inflection.
calls.
General Do’s and Don’ts
➢ Outline points you want to make prior to placing a call.
➢ If your party is not there, leave a brief message and request a telephone appointment.
talk. ➢ Make calls during normal business hours. ➢ Return calls the same day. ➢ Never put someone on hold without asking
permission. ➢ Don’t do other work while on the phone ➢ Be courteous of others when screening
➢ If your party answers, identify yourself, stick to your outline and thank the person at the end of the call.
Conare ➢ Be respectful ➢ Be inclusive ➢ Keep moving ➢ Get commitments
Voice Mail
➢ Identify yourself and your return number immediately.
➢ Be brief and to the point. What you want, why it is of mutual interest, details, next steps. Leave return number again.
Chapter Six
Etiquette in Business Communication
Introductions
➢ Mention authority figures first and introduce others to them.
➢ Introduce a younger person to an older person.
➢ Always stand up. ➢ Always shake hands.
Introduce lower ranking person to higher ranking person. Include useful information
➢ Father Graham, may I introduce Libby Smith, our new assistant director of diversity. She recently earned her MA in Human Resources at Indiana University.
➢ Prefer the formal to the informal, especially with older and higher ranking people
➢ Avoid saying, “I’m sorry, I have forgotten your name” Instead, say “Help me out, your name was on the tip of my tongue and I must be having a senior moment.