What is Hotel(酒店是什么)
初级酒店英语..
酒店基础英语Hotel Basic EnglishPart I General English 公共英语一、Basic vocabulary 基本词汇客房部：Housekeeping (HK)前厅部：Front Office (FO）工程部:Engineering Department (ED）餐饮部:Food and Beverage Department （FB）行政部：Administration Department（AD）保安部：Security Department (SD)市场销售部：Sales and Marketing Department (SM）财务部：Finance Department （FD）General Manager 总经理Deputy General Manager 副总经理Director 总监Manager 经理Assistant Manager 大堂副理Manager On Duty 高值经理Supervisor 主管Captain 领班Assistant to the housekeeper管家助理Waiter/Waitress 餐厅男/女美食顾问Operator 总机话务员Bellboy 行李生Receptionist 总台接待员Lobby 大堂．Front desk 总台Cashiers 结帐处Guest service center 宾客服务中心Concierge/bell service 行李组Lift/Elevator 电梯Ticket service 票务服务F＆B Reservation 宴会预订Room service 客房送餐Restaurant 餐厅Conference room/meeting room 会议室Parking lot 停车场Basement parking lot 地下停车场Toilet/Washing room/Lavatory 卫生间SPA 休闲中心Fitness Center 健身房二、Daily Expressions 日常用语（一）、Greeting and Parting 问候与告别1、Good morning（afternoon, evening），sir（madam).早上(下午、晚上）好,先生(夫人）。
导游英语情景口语item34今日酒店
Some hotels have as few as ten rooms, and others have several hundred. 一些酒店只有十来间房，一些酒店有数百间 房。
Hotels range from the very luxurious, which charge high rates, to the small and inexpensive that fall within the price range of large number of travelers. 酒店等次不同，豪华的收费很高，小的酒店 和便宜的酒店能把价钱定得使大批的旅客能
Transient hotels are usually located in the business section of town. 商业酒店常建在城市的商业区。
This (residential) is designed to meet the needs of people who want to live in a hotel. 这种(居家) 酒店是为了满足那些想长住在酒 店的人们的需要。
At the seashore, on a mountain lake, or in the desert. What is a residential hotel?
A residential hotel is designed to meet the needs of people who want to live in a hotel.
Where are the inns and hotels located?
In nearly every population center in the world.
How much will a double room in a moderate hotel cost a day?
饭店服务英语800句
PART ONE前厅部Front office Department UNIT 1客房预订Room Reservation Ⅰ欢迎问候Welcome1．Good morning(afternoon, evening), sir(madam).早上（下午、晚上）好，先生（夫人）。
2．How do you do?您好！（初次见面时）3．Glad to meet you.很高兴见到您。
4．How are you?您好吗？5．Fine, thanks. And you?很好，谢谢。
您也好吧？6．Welcome to our hotel(restaurant, shop).欢迎到我们饭店（餐厅、商店）来。
7．Wish you a most pleasant stay in our hotel.愿您在我们饭店住得愉快。
8．I hope you will enjoy your stay with us.希望您在我们饭店住得愉快。
（客人刚入店时）9．I hope you are enjoying your stay with us.希望您在我们饭店住得愉快。
（客人在饭店逗留期间）10．I hope you have enjoyed your stay with us.希望您在我们宾馆住得愉快。
（客人离店时）11．Have a good time!祝您过得愉快！Ⅱ关于日期About Date12．When for?您哪天要这个房间？13．For what dates?您要订哪天的房？14．Which date would that be?那是哪一天？15．Is it just for tonight?只订今天一个晚上吗？16．When do you need the room?您什么时候需要房间？17．What time will you be here?您什么时间入住？18．For how long?您要住多久？19．For how many nights?您要住几个晚上？20．How long do you plan to stay?您打算住多久？21．How long will you be staying?您要住多久？Ⅲ接电话Receiving a T elephone Call22．Hold on, please. I’ll check it up for you.请稍等，我给您查一下。
酒店简介
The extended stay hotel. For tenants to provide longer accommodation service. This hotel room to take a more family structure, with the main suite, room for a large family, the small single room only for one use. It provides general hotel services, and provide
The resort hotel. It is mainly to receive the guests leave, many built in a nearby beach, hot springs, scenic area. The operation of the seasonally strong. Holiday hotels requires a more complete entertainment equipment.
Began in the nineteen forties, until now. The hotel has some obvious characteristics, such as hotel of chain operation Using high-tech (in the room with the Internet, the use of novel decorative material etc.); at the same time the guest request the hotel to provide more personalized service. Market positioning of the hotel
酒店前台接待日常英语口语HotelEnglis
H o t e l E n g l i s h Part 1 Greetings问候1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please欢迎光临山西国贸大饭店.我是...,请问我该怎么称呼你呢2. Good morning/afternoon/evening, Sir/Madam. What can I do for you先生/女士,你好请问我能为您做点什么3. My name is ..., is there anything else I can do for you, just let me know.我叫...,如果需要我为您做些什么,请告诉我.you have any problems, please feel free to contact us .如果你有任何需要,请随时联系我们.you make a reservation \Have you booked the room\Are you the vip请问有预订吗\请问你是会员吗kind of room would you like请问您需要什么类型(de)房间.,I don’t quite understand .对不起,我不是很明白.’m afraid we’ve fully booked for that time .抱歉,我们那个时段已给订满了.’s the hot /peak/busy season ,you know这是酒店业(de)旺季.me ,How do spell it ,please打扰一下,您能拼写一下您(de)名字吗can only keep your tabl e /room till …我们能保留您(de)房间直到...me show you to your room ,this way please .让我带您到房间,这边请.______________________________________________________________________ _________Part 2 Helping to Check-in帮助入住have a seat for a while, I’ll help you with the check-in procedure.请在那边稍坐一会儿,我将会为您办理入住手续.2. Would you please give me your passport or ID card and credit card , I’ll help you to fill in the form.请把您(de)护照和信用卡交给我,我帮您办理入住手续.3. How many nights will you stay this time这次入住您会住多少天4. Which room would you like, we have these kinds of rooms...您是要哪种房间5. Excuse me, Sir/Madame. How would you like to pay the deposit, cash or credit card（together or separately）先生/女士,不好意思,打搅一下.请问您是要付现金还是刷卡（分开付押金还是一起付）呢is your room key and the breakfast coupon. Would you please sign here 这是您(de)房卡和早餐券.请您在这里签个名好吗7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..这是给回您(de)护照和信用卡.现在您可以上房间了.希望您在这里居住愉快.______________________________________________________________________ _________Part3 Providing Service During Staying居住期间服务Service常规服务(1) Please wait a second. I’ll transfer it for you. .请稍等一下,马上为你转接过去.(2) Because you are checking out two days early, You need to give us two cash vouchers back.您比原定退房(de)时间提前了两天,所以我们需要收回二张现金券.(3) There is a great garden and pond behind the hotel, which is suitable for exercise and having a walk酒店后面有很漂亮(de)花园和水塘,那里是非常适合跑步和散步(de)地方.(4) This money is damaged .I’m afraid we can’t change it, this is according to the hotel rules.您(de)钱（纸币）上有裂口（污迹）,按酒店(de)规定,我们不能为您兑换.(5) I’m sorry that you could not get cash by credit card here . I can booka car take you to the bank to get some cash.不好意思,酒店规定不可以用信用卡来套取现金,如果您需要,我可以安排车送您去银行（ATM 机）上提取现金.(6) What denominations would you like你想要什么面值(de)人民币呢(7)I’m sorry, but we do not accept the dollars with CB.对不起,我们这里不收CB版(de)美金.(8)Can I fax this paper我可以传真这份文件吗-Certainly, sir. Where do you want to fax it to当然可以,先生.请问是传真到哪里(de)-How would you like to pay for it, sir你打算怎样付款呢,先生-Could you charge it to my room bill可记在我(de)客房账单内吗-Sure. Here is your fax record, Sir. Would you please sign here当然.这是你(de)传真记录,先生,麻烦你在这里签名好吗(9)Could you please send a car to the airport to pick me up你能安排一辆车到机场接我吗(10)Could you please give us your flight No.你能告诉我您(de)航班号吗2. Reminder提醒(1) It’s better for you to wear more clothes, because it’s pretty cold outside.外面天气很冷,你最好穿多些衣服.(2) Today is a rainy day and the floor is slippery so please be careful.今天外面在下雨,地面很滑走路时请多加小心.Service网络服务(1) There is free broadband Internet access in every room , connector plug is on the desk.写字台上有宽带插头,您可以随便使用.(2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon.对不起,酒店(de)电脑服务中心出现了一点小故障,房间暂时不上了网,请稍候一下就会恢复正常.(3) Ok, I’ll arrange a computer engineer to help you.好(de),我马上安排电脑员上去帮您.the Laundry关于洗衣(1)The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点(de)洗衣将会在第二日下午两点之前送回.(2)For the laundry, the regular service is within 8 hours and the express service is within 5hours.普洗服务是八小时内送回,而快洗是5小时.(3) There is a stain on your clothes, and we’ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally.您(de)衣服上有很难洗掉(de)污迹,我们会尽最大(de)努力去处理,但不能保证一定可以处理掉.(4)Could you send someone up for my laundry, please请派人到我房间取要洗(de)衣服,好吗-Certainly, sir. Our room attendant will be up in a minute.好(de),我们(de)服务员马上到.Service医疗服务(1) You don’t look very well today. What seems to be wrong你看上去有些不舒服, 还好吧(2) I feel dizzy and have a sore throat besides , I can not sleep well recently我感到头晕,喉咙痛. 还有,最近都睡不好.(3) Don’t worry , I will arrange a doctor to look after you .不要担心,我将立即安排医生照顾你.(4) Any other symptoms Like stomach ache, coughing, or nausea还有其他症状吗比如胃痛、咳嗽或者恶心(5) The doctor said you have got the flu. She’ll prescribe some medicine for you .ta ke two tablets at a time, three times a day. You’d better stay in bed for one or two days.医生说你感冒了.她会给你开药.这药每次吃两片,每天三次,并建议你最好在床上休息一两天.(6) -Are they strong-Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat.药性强吗是(de),会让你犯困.还有,你得在用餐完毕后才能吃药.(7) Can you give me some medicine for heartburn你可以给点胃药给我吗(8) I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache如果你不告诉医生你是否有胃病史,恐怕他不能随便给你胃药.(9) Well, I do have gastritis for two years.恩,我确实有两年(de)胃病.(10) Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes你(de)血压偏高,请问你是否有糖尿病（11）How is the acid in your stomach Is the acid feeling very strong 胃酸(de)强度怎么样你是否感觉十分强烈(12) Are you taking other medicine at present Please let us know just in case of chemical reaction. .你最近有没有服用其它药物为了防止药品之间产生不好(de)化学反应请告诉我们.(13) Are you feeling better now, Sir先生,你好些了吗(14)What happened to your leg, Sir先生,你(de)腿怎么呢-I tripped and fell in the bathroom.我不小心在浴室摔倒了.-Please don’t worry, I’ll ask the doctor to go to see you right away.请不要担心,我马上叫医生过去.______________________________________________________________________ _________Part 4 Apologize道歉1. I’m very sorry. There could have been a mistake, and I do apologize for that.很抱歉.出了错误,我应当道歉.2. I assure you it won’t happen again.我保证此类事情不会在发生.3. I do apologize for inconvenience on behalf of our hotel.对您造成(de)不便,我谨代表酒店向您道歉.4. I’m sorry to tell you that your medicine bottle (cosmeti c bottle) was broken by accident . I sincerely apologize for that.非常抱歉,服务员在为您清理房间时,不小心打碎了你(de)药瓶（化妆品瓶子）. 5. I’m sorry to hear that. That’s unusual. I’ll look into the matter at once.很抱歉,这很不寻常,我立刻去调查一下.6. I’m very sorry .I hope you’re not hurt Please for give me..对不起,你没事吧,请原谅我.7. I deeply apologize Madam, would you care to send this dress for dry-cleaning No charge of course.我们深感抱歉,小姐.请你把衣服拿去干洗,一切费用,由酒店负担.’m terribly sorry Please do accept our apology. We’ll do our best..请接受我们(de)道歉,我们会尽快想办法.9. I’m sorry for that. I will ask the repairman to fix it now.真是抱歉,我马上安排人去修理.______________________________________________________________________ _________Part 5 The Damage赔偿’m afraid you’ll have to pay for the damage.恐怕您得赔偿损失.’m afraid you have to pay fo r the broken chair according to the hotel policy.根据酒店规定,恐怕你要对弄坏(de)椅子做出赔偿.indemnity for the burned carpet is 100 Yuan.损坏地毯(de)赔偿是人民币100元.’m sorry to inform you that we have to charge you 100 Yuan for thebloodstainson your bed linen.我很遗憾地告诉你对于床单上(de)血迹我们要收取100元特别洗涤费.______________________________________________________________________ _________Part6 Expressing Appreciation道谢1. Thank you for your kind understanding.谢谢您(de)理解.2. I would like to thank you for your great support for our hotel.非常感谢您对我们酒店(de)大力支持.______________________________________________________________________ _________Part 7 Say Goodbye道别1. Wish you a pleasant journey 祝您旅途愉快2. On the house Sir, .I assure you that everything will be right next time you come.这是免费(de).我保证你下次光临时,一切都会妥妥当当.3. I’m looking forward to seeing you again. Good luck我期盼再次见到你,祝你好运Bye, and hope to see you again.再见,希望再见到您______________________________________________________________________ _________预定部日常用语1．What kind of room would you like to reserve请问需要预订哪一类型(de)房间2．What kind of room do you have请问贵酒店有什么房间类型3．We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.我们酒店有标准房,高级房,豪华房,行政房.除此之外还有总统套房.而且我们酒店还设有不吸烟楼层及连通房.4．How about your hotel’s location\Where is your hotel请问贵酒店位于哪里5．Well, our hotel located in Fuxi Street, Taiyuan City. The Crown Prince hotel is only 45 minutes from Wusu International Airport and 15 minutes to Taiyuan Railway Station, by car.我们酒店位于太原市府西街69号,本酒店离武宿国际机场45分钟车程,到太原火车站15分钟车程. 6．What's the level of your hotel请问贵酒店是几星级(de)7．Our hotel is a five-star hotel.本酒店是五星级(de)酒店.8．How about your hotel’s facilities请问贵酒店有什么设施9．We have four kinds of restaurant, lobby bar, conference room, healthcenter, swimming pool, shop prince and KTV equipment..本酒店有四种类型餐馆,大堂吧,会议室,健身会所,游泳池,商场及KTV设施.10．Which dates would you like to book When will you check in and checkout请问您需要订哪一天什么时候入住及退房11．How long will you stay in our hotel请问您打算逗留多长时间12．Does your hotel have pick-up service请问贵酒店有接车服务吗13．Yes, please contact the concierge for details .有(de),详细内容请联系礼宾台.14．Can I get har bour view in your hotel我可以看到海景吗15．I am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping.很抱歉,不可以.但您可以看到周围美丽(de)泳池景.16．What is your hotel’s website and email address请问贵酒店(de)网址及邮址17．Our hotel’s website is xxx and our email address is xxx. To reserve a room or give feedback to us.我们酒店(de)网址是xxx而我们(de)邮址是xxx 预订房间或有任何建议可与我们联系.18．Your reservation is temporary and it will be cancelled if you don’您(de)预订是暂时(de),如果那天下午6点前不到,我们将会取消您(de)预订. 19．I am sorry, no elit room is available./ All rooms are unavailable.很抱歉,提供不了雅致客房./所有房间都订满了.20．Does your company have contract with our hotel请问贵公司与我们酒店有协议吗21．Can I reconfirm the reservation A superior room, for Mr. Smith on the 20th Oct. My name is XX,if you have any questions please feel free to contact us. Thank you for calling. Bye-bye我可以再确认您(de)预订吗史密夫先生,10月台20日预订壹间高级房.我(de)名字XX如有任何疑问请与我们联系.谢谢您(de)来电.再见22．Please hold on for a moment, Mr Smith.史密夫先生,麻烦请您稍等.23．May I have your name, please请问您贵姓24．I am sorry I beg your pardon.不好意思,麻烦请重复一遍.25．Would you please speak more slowly不好意思,麻烦请说慢一点26．I am sorry, I didn’t catch what you mean’t.不好意思,我不大懂您(de)意思.27．I would like to talk to someone in charge.我想找您们(de)负责人.28．He has not come back yet.他还没回来.29．She is in a conference now.她正在开会.30．Would you like to call back later麻烦请您稍后再拨.31．Thank you for waiting.让您久等了.32．I’m not sure, sorry.不好意思,我不能确定.33．Are you following me, Sir请问听懂我说吗,先生34．Could you explain that a bit more请您解释多一点好吗35．Could you put that more simply请您具体一点好吗36．Could you hold the line, please I’ll check our room availabilities for those days.麻烦请您稍等,我们查询那段时间(de)房态.37．What time do you expect to arrive , Sir请问大概什么时候到酒店,先生38．May I request a late check in我想要求晚些到店入住,可以吗39．Certainly, we’ll hold the room until you arrive.当然可以,我们将为您保留房间直到您(de)到来.40．I’d like to confirm your reservation.我想确认您(de)预订.41．Could you hold on for a moment please I’ll check our reservation record.麻烦请您稍等,让我查询我们(de)预订纪录.42．Does it include breakfast包括早餐吗43．The tax and breakfast are also included.税及早餐也包括在内.44．We have a special family package plan我们现在开始新推出一个优惠套餐.45．We’ll have to charge you RMB100 extra for an additional bed.如需加床,我们将会收取人民币100元.46．What time will the guest be arriving客人大概什么到达酒店47．Your room is confirmed for that day.那天您(de)房间已确定.48．I’d like to extend it for two more nights until the 9th.我想延住多两天,直到9号.49．We’ll extend your reservation for you.我们将会延住您(de)预订.50．I’ll arrive one day early. Is that OK我那天早点到,可以吗51．We have changed our schedule, please amend our booking till next week.我们(de)行程有变动,请更改我们(de)预订到下星期.52．I’d like to cancel a reservation.我想取消一个预订.53．I’m afraid we have no record of a reservation under this name.不好意思,恐怕我们没有这个名字记录(de)预订.54．Which travel agent did you go through to make this reservation.请问您是通过哪间旅行社来做这个预订(de)55．Is this a new reservation or a confirmation call请问这个是新(de)预订,还是确认预订56．We’ll send a confirmation to you soon.我们稍后传确认书给您.57．Should you have any questions, please do not hesitate to contact us.如有任何疑问请随时与我们联系.58．Please feel free to contact us if we can be of further assistance.如需进一步了解,请随时与我们联系.59．Just a minute, please I’ll check our booking situation.麻烦请您稍等,我需要查询我们(de)房态.60．Sorry ,there is no record in our list.很抱歉,我们(de)名单上没有此记录.61．Would you hold the line please I must pick up another call.麻烦请您稍等,我需要接听另壹个.62．Have you made a reservation请问已经作了预订吗63．I’m sorry to have taken up your time.不好意思占用您(de)时间.64．Perhaps you have a cheaper room或许您们还有更便宜(de)房间吧65．Sorry, the quoted rate is lowest.不好意思,这个报价已经是最低了.66．Do you have a transfer service from airport to hotel free of charge 请问贵酒店有没有免费接机服务67．Please inform the guest to check in before .请通知客人在下午6点前到本酒店办理入住手续.68．The room is spacious and cosy , I’m sure you will enjoy yourself.房间既宽敞又舒适,我肯定您会过得愉快.69．Sorry, I can’t find your name on the arrival list.不好意思,我在预期到达(de)名单上找不到您(de)名字.70．May I recommend deluxe suite It’s more luxurious and comfortable.我向您推荐豪华套房,更豪华更舒适(de).71．I will get someone who can speak English well to talk to you.我会找壹位英语较好(de)同事跟您说.72．How many people are there in your party与您同行有多少人73．Just a moment, please. I’ll check the availability for you.麻烦请您稍等,我查询能否可以提供给您.74．Who is the reservation for请问是哪壹位客人(de)预订75．The hotel is fully booked, would you like me to place you on a waiting list.没有任何房间可以提供,我们可以为您安排后补名单.76．I’m sorry. We have no record of a reservation for that date.很抱歉,我们没有那天预订(de)记录.77．When was the reservation made请问什么时候作(de)预订78．Do you remember the name of the clerk who accepted your reservation 请问您记得那壹位职员为您作(de)预订吗没有任何担保,我们只可以为您保留到下午6点钟.80．Would you like to guarantee your room for late arrival因您较晚入住,您可以为您(de)预订作个担保吗81．How would you like to guarantee your reservation请问您以什么方式为您(de)预订作担保82．This is the peak season.. I’m very sorry, but could you call us again later We may have some cancellations.因这是旺季,非常抱歉,但是请您迟些再打过来好吗可能会有人取消预订.83．May I take your credit card for the guarantee可以提供您(de)信用卡作担保吗84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您 (de)预订以确保无误.85．We will note down your request and if possible, we will reserve it for you.我们将会记录您(de)要求,如果可以,我们会为您预订.86．I’m sorry, we don’t have connecting superior rooms, but deluxe rooms.很抱歉,我们没有商级连通房,只有豪华连通房.87．If you require any help please keep me informed.如需任何帮助,请随时与我们联系.88．It arrival time is not stated a reserved room will be held until .如果抵店时间未明确告知,所订(de)房间将保留至当天下午6:00.89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您(de)订房,请将您(de)信用卡号及有效期限通知我们,或预付壹晚(de) 房租作订金.90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card非担保(de)预订只能保留到当天下午６点.若您作了担保预订,我们就可以整夜为您保留房间,您愿意提供信用卡作担保吗91．Mr. Smith, you’ve made a guaranteed reservation at the Hotel. If you can’t arrive as scheduled, please inform us before 6 . on the expected day. Thank you for calling and we look forward to seeing you.史密夫先生,您已在酒店办理了担保预订,倘若您不能如期到达,请务必在入住当天(de)下午６点前通知我们,感谢您(de)来电,我们期待届时与您见面.92．Does the price include breakfast请问房价含有早餐吗93．We’ll amend your reservation at you request.我们将会按您(de)要求作相应(de)更改.94．I’d like to change/cancel a reservation.我想更改／取消预订. 95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订(de)房间保留至当天(de)6点,除用现金或信用卡担保外.96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作担保(de)预订,如当天取消或没入住,本酒店将会收取当天(de)壹晚房费. 97．We have free shuttle bus to Dongguan train station,. For further information please contact the concierge.本酒店有免费车到东莞车站,详细内容,可拨打礼宾台联系.98．Thank you for your reservation at HAIYATT Hotel. If you have any questions or changes about your reservation please contact us as soon as possible.感谢您预订海悦酒店,如有任何疑问或需作任何更改请与尽快与我们联系.99．I’ll arrive late, but please keep my reservation.我将会较晚到本酒店,但请为我保留预订.100．I’m afraid we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗101．We are very sorry for the inconvenience.对您造成不便,请见谅.______________________________________________________________________ _________礼宾部日常用语1．May I take you luggage我能帮您提行李吗2．Please give me your room key.请把您(de)房卡给我.3．Have a nice day祝您在此度过愉快(de)一天4．Do you need to store your baggage您需要寄存您(de)行李吗5．What is your room number您(de)房号是几号6．Do you need taxi请问您需要出租车吗7. This way please这边请8．Here is your handbag tag这是您(de)行李寄存卡.9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now对不起先生,我是行李生,很抱歉打扰您了,这里有您(de)一个留言/传真/包裹给您,现在我方便送到您房间吗10．What is your friend’s name您(de)朋友叫什么名字11．What month is it现在是几月12．What can I do for you, please你需要什么13．What time are you coming back您打算什么时候回来14．Would you please tell my friend I am here请您告诉我朋友,我在这里,好吗15．Would you mind mailing this letter for me您能替我寄这封信吗16．Will you do me a favor帮我个忙好吗17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE你能告诉我健身房/演艺馆在哪里吗18．What day is it today今天是星期几19．What is the date today今天是几号20．What would you like to eat您喜欢吃点什么食物21．What is your address您要到(de)具体地址是什么22．How far is it to the Beijing/Datong到深圳或广州有多远23．I’d like to see your manager, please. 我想见你们经理. 24．We hope to see you again.希望和你能再相逢.25．My pleasure.很高兴为您服务.26．I’m always glad to be of service.我随时乐意为您服务.27．Where will you becoming from , Sir先生,你将以什么方式来我们酒店28．What time do you serve breakfast你们何时供应早餐29．Would you mind spelling that for me你不介意把你(de)姓名拼写给我吗30．Do you have any baggage in the trunk / boot您车(de)后尾箱还有行李吗31．Is this everything else , Sir先生,就这些物品了吗32．We will deliver your baggage to your room shortly.我们很快把行李送到您(de)房间.33．I’ll show you to your room我带您到房间去好吗34．May I put your bags here我能把您(de)行李放在这里吗35．Is this the correct number of bags请您清点一下行李够吗36．We are very sorry for the inconvenience.很抱歉,给您带来了不方便.37．May I have your baggage tag, please请出示您(de)行李牌38．Are you a hotel guest你是住本酒店(de)客人吗39．I’m very sorry to have kept you waiting 对不起,让您久等了.40．Where do you want to change the dollars 我需要对换美金在什么地方41．Are you going there by air or by train您乘飞机还是乘火车去42．Can you get us some train tickets你能帮我买几张火车票吗43．We haven’t got a swimming pool你们这里有没有游泳池44．Is this your first visit to our hotel您是第一次到我们酒店吗45．How are you enjoying you stay at our hotel 您在我们饭店过得愉快吗46．Good Luck.祝您顺利,一路平安.47．Take Care. 保重.48．Can I have the bill, please请给我账单.49．Can I come through, please我可以从您这边穿过去吗50．Would you pay cash, please您能付现金吗51．Will you please show me your passport您(de)护照能给我看一下吗52．Can you tell me where the post office is您能告诉我邮电局怎么走吗53．We don’t accept tips, thank you very much.非常感谢您(de)好意,我们不收小费.54．There are safety deposit boxes at the frontdesk.您好,总台那里有贵重物品保险柜.55．Where is the coffee shop, please请问咖啡厅在什么地方56．What time would you like to leave你将什么时候离开这里57．Please step this way, it’s slippery, please mind you step.您好,请走这边,这里台阶很滑,请小心.58．Please mind your head.(客人下车时提醒客人留意)请小心碰到你(de)头.59．How would you like to make payment您用什么方式付费呢60．Is there anything valuable or breakable in your bag 请问您(de)行李里有贵重物品和易碎(de)物品吗61．Please step inside.请往里面走.62．Is there a message for me有我(de)留言吗63．Could you wait in your room, please请您在房间等一下好吗64．I need laundry now.我现在需要洗衣.65．I’ll send someone immediately to your room.我马上安排人上来你(de)房间.66．I do apologize.我真诚道歉.67．Can you tell me how to go to your hotel你能告诉我到你们酒店(de)路线吗68．Can you tell me the way to the Banquet Hall , please 请您告诉我你们(de)宴会厅在什么地方好吗69．We are very sorry,sir,we hope you understand.非常抱歉,希望您能理解我们(de)难处.70．Just a moment please , I have brought your baggage.请稍等一下,我去推一个行李车.71．Could you tell me which is your baggage ,please.请您告诉我哪件是您(de)行李好吗72．The Bellman sir , I have brought your baggage.先生,您好,我是行李员,给您送行李.______________________________________________________________________ _________总机日常用语1.请问您贵姓对不起,请您重复一次好吗May I have your name/Would you give me your name I beg your pardon ( Pardon , please )2.请拼出客人(de)名字好吗How to spell the guest’s name please3.对不起,因线路问题我听不清楚您说话,请重新打一次好吗I’m very sorry. I can’t hear c learly,. Could you call it again4.能告诉我客人是哪里人吗Would you tell me where the guest comes from5.能告诉我客人是哪间公司(de)吗Would you tell me which company the guest is from6 .对不起,我们在酒店(de)名单上找不到客人(de)名字.I ‘m sorry. We can’t find the guest name on our hotel list.7 .介意我把转接到接待处让他们为您查一下,好吗Would you mind connecting the line to reception to check it8. 我再帮您查一下,请稍等.I will check it for you again. Just a moment please.9 . 很抱歉,让您久等了.I am sorry to have kept you waiting.10 .请您重复一遍您说(de),好吗Could you repeat what you said / I beg your pardon11. 请您讲慢一点（大声点）,好吗Could you speak more slowly (loudly)12. 请稍等,我将为您转接.Wait a moment, please. l will connect/transfer it for you.13. 您好,先生.这里是总机,您有一个外线,介意我接入您(de)房间吗How are you, sir This is the operator. You have an outside line. May I putit through14. 晚上好,丹尼斯先生,布鲁斯先生(de),请问您是否需要接听Good evening, Mr. Dennis, Mr. Bruce is on the line (Phone) now. Would youlike to take it15. 对不起,先生,他(de)占线,请您稍后再拨.I’m sorry, sir. The line is busy now, Could you please call back later.16 . 对不起,先生,无人接听,请您稍后再拨或留言.I’m sorry, sir. Nobody is answering, Could you please call back later or leave a message.17 . 让我重复一次您(de)信息吧.Let me repeat your message.18 . 对不起,我听不懂您说什么,我可以帮您转接给大堂副理吗Sorry I can’t follow you. May I put you through to the assistant manager 19 . 对不起,先生,房间未挂好,转不进去.I’m sorry, sir. The phone is restricted, I can’t get through.20. 对不起,先生,我们不可以透露客人(de)房号.I am sorry, sir, we’re not allowed to disclose our guest’s room number.21. 我是758房客,有人给我留言吗I am staying in room 758./I am the guest of room 758. Did anyone leave message for me22 . 我(de)留言灯一闪一闪(de),是否有我(de)留言The message light flashes constantly. Is there any message for meThe message light is flashing. does that mean I have a message23 . 对不起,先生我们暂时没有收到您(de)留言.I’m sorry, sir. There is no message for you. / We haven’t got any message for you.24 . 是(de),您有一个留言.您不在时,先生打给您,请您早上9点在大厅等候,届时会有人来接您.Yes, you have got a message. Mr. has phoned to you when you were out, he wanted you to wait in the lobby at 9; 00am, the company will send someone to pick you up.25. 晚上好,先生,请问您有收到您(de)留言吗Good evening, sir. Did you receive your message26. 晚上好,先生,您(de)朋友先生邀请您今晚7点到二楼中餐厅用晚餐.Good evening, sir. Your friend Mr. invited you to have dinner on the second floor at LIBAI room in the Chinese rest aurant at 7 o’clock tonight.27 . 您好,在您外出时,公司(de)李先生来电找过您,并请您收到留言后,尽快复电给他.How are you, Mr.. When you were out, of company called you. HeWanted you to receive this message, please call him back as soon as possible.28 . 早上好,您(de)朋友请您8点到西餐用早餐,8点30分在大堂集合.Good morning, Mr., Your friend Mr.asked you to have breakfast at the western Restaurant at 8 o’clock. Then wait in the lobby for him at 8:30am.29 . 请帮我接一下Jack He (de).Could you put me through to Jack He30. 对不起,先生,Jack He 休假（下班了 / 不在位置上）,我稍后请他复给您.请您留下.I’m sorry, sir. Jack He is on holiday (isn’t on duty / isn’t in the office), I will ask him to call you back..do you want to leave a message / speak to someone else.31. 隔壁房间(de)人太吵了,吵得我不能入睡.。
英语语法与词汇详解Hotel
英语语法与词汇详解Hotel当我们行程有变或晚点时，如何与酒店沟通预定的房间？①如果想保留预订的房间，可以说：I'll arrive late, but please keep my reservation.[我会晚到，但请保留我的预订。
]②如果想取消预订房间，可以说：I'd like to cancel a reservation, for my travel schedule has been changed.[我想取消已经预订的房间，因为我的出行计划有所改变。
]42) 当我们到达酒店时，需要怎样做？①到达酒店后，我们可以出示护照或报上姓名。
Hi, my name is CaiHua. I have a reservation．[你好，我的名字是才华。
我有预订房间。
]对方一般会说：Just one moment, please. Let me check for you.[稍等一下，我为您查一下。
]②如果是现场办理住宿，则说：I didn't make a reservation.[我之前没有预订。
]43) 如何询问对方是否有自己想要的房间？Do you have a single room？[请问有单人间吗？]小提醒：①酒店房间类型有：double room[一张双人床的房间];twin room[两张单人床的房间];family room[家庭房];suite[套间];business room[商务房间]。
②欧美床的尺寸一般是以英寸为单位的，折合成厘米约等于如下：King Size: 80*76 [英寸]=203*193 [厘米];Queen Size: 80*60 [英寸]=203*152 [厘米];Double Size: 74*54 [英寸]=188*137 [厘米];Twin Size: 74*39 [英寸]=188*99 [厘米];44) 对于房间位置的选择，该如何表达？①I'd like a quiet room．[我需要一间安静一点的房间。
酒店英语情景对话
日常用语（句子）：酒店常用英语?Restaurant??酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以?B&B?家庭式酒店?Boutique?hotel?精品酒店?Resort?度假村?King-size?特大号床?Queen-size?大号床?Twin?beds?双床房?Single?bed?单床房?Double?room?双人间?Single?room?单人间?Suite?套房?Studio?suite?公寓套房?Adjoining?room?相邻房?Connecting?room?连通房?Executive?Floor?行政楼层?Bellboy?行李员?Concierge?礼宾?Receptionist?前台接待?Reception/Front?desk?前台??Coach?旅游大巴?Reservation?预订（不是预定）?Doorman?门房?门童?Housekeeping?staff?客房清洁人员?Room?service?客房服务，有时特指客房送餐服务?Ground?花园?Tip?小费?Service?charge?服务费?Turn?down?开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）?Executive?room?商务房?Shuttle?bus?班车?Do?Not?Disturb?Sign?/DND?sign请勿打扰牌?Please?Make?Up?sign?/PMU?sign??请收拾房间牌?check-out?退房??check-in?登记入住?lobby?大堂?Owner?response:?业主回复基本信息23．May I have your name, please请问您贵姓？10．Which dates would you like to book When will you check in and check out请问您需要订哪一天？什么时候入住及退房？59．What time do you expect to arrive, Sir请问大概什么时候到酒店，先生？46．What time will the guest be arriving客人大概什么到达酒店？11．How long will you stay in our hotel请问您打算逗留多长时间？36．Could you hold t he line, please I’ll check our room availabilities for those days.麻烦请您稍等，我们查询那段时间的房态。
酒店常用英语
酒店常用英语如下：1. 预定房间：- I would like to make a room reservation.（我想预定一个房间。
）- Can I book a room for [number of nights]?（我可以预订[number of nights]晚的房间吗？）- What are your room rates?（你们的房间价格是多少？）- Do you have any available rooms for [date]?（你们有[number of rooms]个房间在[date]日期可用吗？）2. 入住和退房：- I have a reservation under the name of [your name].（我有一个以[你的名字]预订的房间。
）- What time is check-in/check-out?（入住/退房时间是几点？）- Could you please provide me with a key card for room [room number]?（请给我提供[房间号]的房卡。
）- I would like to extend my stay for [number of nights].（我想延长[number of nights]晚的住宿。
）- Can I have a late check-out?（我可以延迟退房吗？）3. 房间设施：- Is breakfast included in the room rate?（早餐包含在房价内吗？）- Could you send someone to fix the air conditioning in my room?（能派人来修理我房间的空调吗？）- Can I have an extra pillow/blanket/towel, please?（我可以要一个额外的枕头/毯子/毛巾吗？）- How does the Wi-Fi work in the hotel?（酒店的Wi-Fi如何使用？）- Is there a hairdryer/iron in the room?（房间里有吹风机/熨斗吗？）4. 其他服务：- Where is the nearest restaurant/bank/pharmacy?（最近的餐厅/银行/药店在哪里？）- Can you help me arrange transportation to the airport/train station?（你能帮我安排去机场/火车站的交通吗？）- Could you recommend any local attractions or sightseeing spots?（你能推荐一些当地的景点吗？）- What time does the hotel gym/pool/spa open/close?（酒店的健身房/游泳池/水疗中心什么时候开放/关闭？）。
酒店常用英语汇总
酒店常用英语汇总English for Front Office Dept.前厅部常用英语1.Good morning/ Good afternoon /Good evening !早上好/下午好/晚上好!2、Welcome to Ravi Shinger International Hotel下午好！欢迎光顾诺威香卡国际酒店。
3.How may I help you ?请问有什么可以帮到您？4.May I know your name ,please ?请问贵姓？5、Do you have a reservation with us？请问您预订了房间了吗？6.I’ll check our room availability 我来查一下与否有空房间。
7、Just a moment ,Please请稍等8、I'.对不起, 我们没有以您旳名义预订旳房间记录。
9、We have standard rooms, single rooms, Garden suite and presidential suite.我们有标间、单人间、花园套房及总统套房。
10、How long do you plan to stay?请问您估计住几天？11.May I see your passport ?我能看一下您旳护照吗？12、Your room charge for one night is RMB***,sir/madam.先生/女士, 您一晚旳房费是***元13.The room charge is include two breakfast.房价涉及两份早餐。
14.please pay RMB300 as deposit请支付300元作为押金。
15.How would you like to make the payment, in cash or by credit card?请问您打算如何付款？钞票支付还是信用卡？16、If you need the room service ,please dial8800.如果您需要客房送餐, 请拨8800.17、We hope you enjoyed your stay .但愿您在这儿住旳快乐。
酒店服务英语
• A: For what dates, please?
• B: From Mar. 3rd to 7th.
• A: What kind of room would you like?
• B: A single room, please.
• A: Hold the line, please. I’ll check it up for you. … Thanks for waiting. Yes, we have single rooms available on those days.
11) Is there anything else I can do for you? 有什么能为您效劳吗？
12) There is a washroom at the end of the corridor. 洗手间在走廊尽头。
Dialoge
• A: Good afternoon, madam. May I help you?
bellman / bellboy （行李员）
Clerk（人员）
• operator（总机，接线员） receptionist（接待员）
• cashier（收银员） • roommaid / room attendant（客
房服务员） • repairman（维修工） • waiter / waitress （餐厅男、女服
7）Have a nice trip. 旅途愉快。
8）Good-bye and hope to see you again. 再见，希望再见到你。
Dialoge
• A: Morning, may I help you? • B: I’d like to check out now. • A: Your name and room number,
英语酒店知识点归纳
英语酒店知识点归纳在如今的全球化时代，英语逐渐成为了一门重要的工作语言。
对于酒店行业从业者来说，掌握英语酒店知识点是非常必要的。
本文将详细介绍英语酒店知识点，包括酒店的各个部门、常用的英语词汇和短语、酒店服务流程以及与客人的日常交流。
一、酒店的各个部门1. 前台部门：负责接待客人、办理入住和退房手续、提供信息等工作。
2. 餐饮部门：包括餐厅、咖啡厅、酒吧等，负责提供给客人餐饮服务。
3. 客房部门：负责客房的日常清洁、整理和维护工作。
4. 销售部门：负责酒店的市场推广和销售工作。
5. 行政部门：负责酒店的行政管理和协调各个部门的工作。
6. 人力资源部门：负责招聘、培训和管理酒店员工。
7. 财务部门：负责酒店的财务管理和会计工作。
8. 宴会部门：负责安排和组织各类宴会活动。
二、常用的英语词汇和短语1. 酒店设施（Hotel Facilities）：- Reception desk：接待台- Lobby：大堂- Restaurant：餐厅- Bar：酒吧- Swimming pool：游泳池- Gym：健身房- Conference room：会议室- Business center：商务中心2. 房间类型（Room Types）：- Single room：单人间- Double room：双人间- Twin room：双床间- Suite：套房- Deluxe room：豪华间- Connecting room：相连房间3. 预订与入住（Reservation and Check-in）：- Make a reservation：预订- Check-in：办理入住手续- Reservation confirmation：预订确认- Room key：房卡- Credit card authorization form：信用卡授权表格- Check-in time：入住时间- Check-out time：退房时间4. 餐饮（Dining）：- Table reservation：订餐位- Menu：菜单- Specials of the day：特色菜- Waiter/waitress：服务员/女服务员- Order food：点菜- Bill/check：账单- Tip：小费5. 客房服务（Room Service）：- Housekeeping：客房服务- Clean the room：打扫房间- Towels and toiletries：毛巾和洗浴用品- Room service menu：客房服务菜单- Wake-up call：叫醒服务- Do not disturb sign：请勿打扰标志三、酒店服务流程1. 接待客人（Greeting Guests）：- Welcome to our hotel! How may I assist you?：欢迎来到我们酒店！我能帮您什么？ - Can I help with your luggage?：我可以帮您搬行李吗？- Here is your room key. Enjoy your stay!：这是您的房卡。
酒店情境英语-客房服务
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G: Ok. Thank you very much.
H: You are welcome. I’m sorry to have disturbed you, sir. G: That’s all right. Good-bye. H: Good-bye, sir.
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案例十七分析
• 本例反映酒店管理上的问题： • 1、员工培训方面，管理人员片面强调服务员执行规定和 按程序操作，没有把服务上的灵活性告诉他们，一切规范 和程序的根本是保证质量，因此制定各种规范和程序的惟 一依据是在客人的立场上为客人考虑。一味强调程序固然 能在一般情况下保证大多数客有满意，毕竟还有一部分客 人特殊需求不在规范之内。甚至可能与酒店服务程序有悖。 只有那些特殊需求是合理的酒店应予以尽量满足。 • 2、服务员在工作中一定要灵活机智处理每件事情，绝不 能麻痹大间造成不好的后果，减少酒店潜在客源。
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Besides room cleaning, the housekeeper ought to check the consumption of the expendables in the room, such as things in the mini-bar, and make necessary supply timely. 除了房间打扫，客房服务员还应该检查房间物品 的消费，例如冰箱，及时补充。 If there is anything wrong in the room, he should firstly inform the captain, who will decide which department ought to be reported to.
常见酒店英语问题
常见的餐厅英语问题(Q:服务员A:顾客)Q: Have you got a table for two, pleaseA: Certainly, sir. I'll show you to your table.Q: May I have a reservation for ten for tonight, please A: I'm sorry,sir. The restaurant is fully booked.Q: 您预定了吗A: Have you made a reservationQ: 您喜欢吸烟区还是非吸烟区A: Would you like smoking or non-smoking area Q:您想喝些什么A: Would you like something to drinkQ: 您现在可以点餐吗A: May I take your order nowQ: 请坐,给您菜单,先生.A: Sit down, please. Here is the menu, sir.Q: 您想吃什么菜A: What kind of foods would you like to haveQ: 您用餐前要喝什么吗A: What would you like to drink before your meal Q: 您要喝咖啡还是茶A: What would you like to have, coffee or teaQ: Could I have the bill, pleaseA: Certainly, sir. Wait a moment, please.Q: 请问您怎样付款A:How would you like to payQ: 这是您的账单,请您在这里签名.A: Here is the bill. Please sign your name here. Q: 餐厅招牌菜式是什麼A: What is the specialty of the houseQ: 今天餐厅有什么特餐吗A: What do you have for today's specialQ: 餐厅是否有供应素食餐A: Do you have vegetarian dishesQ: Could you tell me where I could wash my hands A: Go straight ahead. Turn left.Q: I'd like a glass of water, please.A: Certainly, sir. I'll bring it right away.Q: 请给我一瓶矿泉水.A: May I have a bottle of mineral waterQ: My steak is overdone. It's too tough.A: I'm terribly sorry to hear that.Q: 甜点有那几种A: What do you have for dessertQ:可以给我一些芝士吗A: May I have some cheeseQ: 可以给我一点蕃茄酱吗A: May I have some ketchup, pleaseQ: 可不可以不要甜点改要水果A: Can I have some fruit instead of the dessertQ: I would like to have your special beefsteak.A:How do you like your beefsteak, sirG:Medium well, please.Q: How would you like your eggsA: A fried egg,sunny-side up.Q: Could you tell me the Service hours of restaurantA: 7:00a.m.to 9:00a.m. for breakfast.Q:请给我刀,叉.A:May I have a fork and knife, pleaseQ:请给我一双筷子.A:May I have a pair of Chopsticks, pleaseQ: Can we sit over there There's a table free by the window. A: Sorry, sir. The table has been reserved.Q: What do you recommendA: How about a green tea or a jasmine teaQ: I like to have a cup of coffee, please.A: Certainly, madam. What kind of coffee would you likeQ: 给您.砂糖就在那边.A: Here you are. You'll find the sugar just over there.Q:请在您的账单上签上您的名字和房间号A:Could you sign the bill and add your room number, pleaseQ:我上错了汤,真抱歉.A:I do apologize for giving you the wrong soup.Q: I'd like to have a table for 8 for lunch.A: Would you like a table in the hall or a private roomQ: Is there a minimum charge for a private roomA: Sure. There is a minimum charge of 600yuan.Q:您点的菜已经上齐了.请慢用.A:All your dishes are served now. Please enjoy your meal.Q: 让您久等了.这边请.A:Thank you for waiting. This way,please.Q:先生,请出示您的早餐劵A: Sir,Could you show your breakfast voucher, pleaseQ: 女士,,您要品尝一些点心在您用餐之前吗A:Madam,Would you like to have some dim sum before your meal Q:先生,我能帮您换一个小一点的碟子吗A:Sir, shall I change the plate for a smaller oneQ:打搅了,先生,我可以把盘子收起来吗A: Excuse me, may I take your plate, sirQ:我向您保证,下次绝不会再出现这种情况了.A:I assure you that it won't happen again.Hotel personnelDirector general 董事长General manager (D.M) 总经理deputy general manager (D.G.M) 副总经理Department manager 部门经理Assistant manager (A.M D.M) 大堂副理 Executive on duty （E.O.D 行政值班经理Supervisor 主管 Captain 领班Secretary 秘书Accountant 会计Cashier 收银员 Hotel doctor 饭店医生Receptionist 前台接待员Trainee 实习生Room attendant 客房服务员 Operator 接线员Bellman 行李员Waiter 餐厅男服务员Waitress 餐厅女服务员Chef 厨师长Security 保安Hotel departmentHuman resources dept 人力资源部市场营销部Food and beverage (F&B) 餐饮部Front office (F.O) 前厅部Housekeeping dept (H.K) 客房 Engineering dept 工程部Accounting dept 财务部Entertainment dept 娱乐部Banquet reservation 宴会预定Room service 客房送餐Chinese restaurant 中餐Western restaurant 西餐厅Security dept 保安部Meeting hall 会议室Multifunction hall 多功能厅Night club 夜总会Dancing hall 舞厅Health center 健身中心Swimming pool 游泳池Billiard room 台球室Sauna 桑拿Massage parlor 按摩房Supermarket 超市Beauty salon 美发中心Bell service (concierge) 行李服务Front cashier 前台收银Business center 商务中心Laundry 洗衣房Words for front officeRegistration card (R.C) 登记单Reservation list 预定单Waiting list 等候预定Message 留言Breakfast coupon 早餐券Room card 房卡Group rooming list 团队用房单Room status 房态Vacant clean 干净房Vacant dirty 脏房Arrival 到达Expect arrival 预计到达Early arrival 提前到达Departure 离店Expect departure 预计离店Early check-out 提前离店Late check-out 延迟离店Extend departure 延期Release 再出租Room available 可用房Room occupied 已占用房Out of order 维修房Day use 半日用房House use 酒店用房Discrepancy 误差Complementary 免费Occupancy 出租率Room type 房型Standard twin 标准双人间Deluxe king-size 豪华单人间Business suite 商务套房Presidential 总统套房Extra bed 加床Room rate 房价Upgrade 升级Forecast 预报Hospital 医院Package 包价Walk in 散客（无预定）Guarantee 保证Deposit 押金Receipt 收据Credit card 信用卡Service charge 服务费Information 问讯Identity card 身份证Address 地址Passport 护照Visa 签证Visa available 签证有效期Nationality 国籍Male 男Female 女Signature(sign) 签字Change room 换房Elevator 电梯Stairs 楼梯Escalator 扶梯Corridor 走廊Extension 分机Local call 市内电话DDD 国内长途IDD 国际长途Collect call 对方付费电话Morning call 叫早Express mail 特快专递Postcard 明信片Discount 折0扣酒店礼宾英语（一）May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
关于酒店的英语对话精选
关于酒店的英语对话精选英语对话课教学是实现英语学习的最终目标——交际的最好手段。
下面是店铺精心收集的关于酒店的英语对话，希望大家喜欢!关于酒店的英语对话篇一A Hello,this is QuaCheng hotel,is there anything I can help you,sir?你好，这里是泉城大酒店，请问您需要什么服务B Yes, I'd like to book a room.我需要预订一间房A Sure,we have different type of rooms,which would you like to choose?我们酒店有不同类型的房间，您需要哪种房间呢?B I'm not very certain,could you give me a brief introduction,please?我不是很确定，你能不能给我做一下简单的介绍?A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnel in your hotel to open the window and clean the room before I arrive there.Is that ok?谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。
嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗?A Ok,sir,I already taken some notes about your requirements.Now let me check the room on my computer.Well,one standard single room in 6th floor and thenumber is 0603,need clean and open the window,anything else?好的，先生，我已经记下了你的要求。
酒店英语
Wardrobe 衣橱Shoes shine 鞋油Cloth Brush 衣刷Adjust handler 调节器Stirrer 搅拌棒Ventilator 通风口Key insert 钥匙缝Outlet 电源插座Closet 壁橱Transformer 变压器Switch 开关Adaptor 插座Ceiling 天花板Ice bucket 冰桶Ice holder 冰夹Message pad 留言本Sewing kit 针线包Stool 凳子Blind 百叶窗Lamp shade 灯罩Waste bin 垃圾桶Scissors 剪刀Balcony 阳台Slipper 拖鞋Shoes horn 鞋拔Hanger 衣架Pajama 睡衣Hair drier 吹风机Scent, Perfume 香水Shaver, Razor 剃须刀，剃刀Cotton Swob 棉花棒Bath foam 沐浴液Facial tissue 面巾纸Napkin 餐巾纸Scale 秤Blade 刀片Detergent 洗衣粉Lotion 润肤露Faush 水箱Plug 橡皮塞Spray 喷头Faucet tap 水龙头Shower cap 浴帽Sponger 海绵Basin 面盆Nail cut 指甲钳Nail trimmer 锉刀Bulb 灯泡Toothbrush 牙刷Toothpaste 牙膏Sanitary 卫生袋Retractable cloth line 晾衣线Fragile 易碎品Iron press 熨烫Catholic 天主教 (徐汇) Mosque 清真寺Badminton 羽毛球Acrobatics 杂技Tunnel 隧道Gym, Health club, Fitness Centre 健身房Fly pass 立交桥Small dumpling 小笼包Sewer 下水道Towel rail 毛巾架Floor towel 脚巾Body towel 浴巾Soap dish 皂缸Bath mat 垫巾Bath tub 浴缸Choke 堵住Monitor 监控器Distilled water 蒸馏水Mineral water 矿泉水Tariff 价目表Christian church 基督教堂 (衡山路) Cathedral 教堂 (大教堂) Correction fluid 修正液Gymnastics 体操E D P 电子数据处理E D P = Electronic Data Processing Freeway, expressway, fast way 高速公路Toilet bowl 马桶Fire drill 消防Escalator 自动扶梯Revolving door 旋转门Elevator 电梯Porch 雨蓬Marble floor 大理石Smoke detector 烟雾报警器Leaking 漏水Power failure 停电Drugstore 小卖部 (杂货店)Parking 停车场Cloakroom 衣帽间Bad side table 床头柜Head board 床头板Bad cover 床罩Pillow (case) 枕头 (套)Blanket 羊毛毯Mattress 床垫Foundation 床垫架Quilt 被子Feather quilt 鸭绒被Rug 小地毯Spring 弹簧床Fabric sofa 布沙发Desk lamp 台灯Floor lamp 落地灯Carpet 地毯Remote control 遥控器Channel 频道Freezer 冰箱Door latch 门闩Knob 门把手Fire escapes 逃生图Peep hole 猫眼Dressing table 梳妆台Curtain 窗帘Stationery 文具Cushion 椅垫Screen 屏风Hot water flask 热水瓶Comb 梳子Automatic door 自动门问候及回答：1. Good morning (afternoon, evening), sir (madam).早上（下午、晚上）好，先生（夫人）。
酒店英语怎么说
酒店英语怎么说晚上在酒店不出去玩，可以看看英语阅读方面的书籍。
下面是店铺给大家整理的酒店英语怎么说，供大家参阅!酒店英语怎么说英 [ˈtævən] 美 [ˈtævərn]tavernn. 小旅馆，客栈; 酒馆;酒店的英语例句1. His team-mates opened hotel windows, shouting "Jump!" and somewhat less printable banter.他的队友打开了酒店的窗户，大叫着“跳!”，还开了一些上不了台面的玩笑。
2. The least his hotel could do is provide a little privacy.他的酒店至少应该提供一点隐私保护。
3. A single room at the Astir Hotel costs £56 a night.阿斯蒂尔酒店的单人间价格是56英镑一晚。
4. Let's meet in the cocktail lounge at the Hilton.我们在希尔顿酒店的酒吧间碰头吧。
5. You can upgrade from self-catering accommodation to a hotel.您可以将自理膳食旅店升级为酒店。
6. The two hotel-restaurants are attractive bases from which to explore southeast Tuscany.对于去托斯卡纳东南部探险的人们来说，这两家酒店是很有吸引力的驻扎地。
7. He was happy to book into the Royal Pavilion Hotel.他很高兴能入住圣庭苑酒店。
8. The Newton Hotel is halfway up a steep hill.丽东酒店位于陡峭的半山腰上。
最全的酒店英语 hotel English
酒店英语hotel EnglishRestaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订（不是预定）Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定room reservation客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Presidential suite朝南的房间 a room facing south公寓套房studio room连通房connecting room相邻房adjoining room没有按预定抵店no show确认信letter of confirmation服务费service charge额外费用extra charge班车shuttle bus全价full price折扣价discounted price标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve自动门automatic door登记入住check in结帐check out一件行李 a piece of baggage/luggage背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱luggage trunk送行李send up填写fill out名牌name tag夜床服务turn –down service 打扫房间make up稍稍整理tidy up洗衣项目laundry items加快服务express service核对check包间private room菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair （与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室...1) Good morning (afternoon ,evening),sir (madam).早上好(下午、晚上好)，好，先生(夫人)2) How do you do? (-- how do you do ?)您好!3) Hello (or hi )!您好!4) How is everything (with you )?(您的)一切都好吗?5) How are you getting on ( or along ) these days ?这几天过得怎么样?6) How are you ? (- Fine ,thank you .and you? )您的身体好吗?7) Glad (nice ) to see you .见到您很高兴。
Hotel酒店英语词汇大全
Hotel酒店英语词汇大全information desk 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 休息厅roof garden 屋顶花园billiard-room 球房dining-room, dining hall 餐厅men's room 男盥洗室ladies' room 女盥洗室cloak-room 存衣处basement 地下室cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 一套房间single room 单人房间double room 双人房间sitting-room, living-room 起居室sofa, settee 长沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子stool 凳子bench 条凳tea table 茶几，bookcase 书橱bookshelf 书架wardrobe 衣柜built-in wardrobe, closet 壁橱 chest of drawers 五斗橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯single bed 单人床double bed 双人床twin beds 成对床mattress 褥子quilt 被blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillow 枕头pillowcase 枕套mat 席cushion 垫子bathroom 浴室bath tub 浴盆shower bath, shower 淋浴cold and hot water taps 冷热自来水龙头 sprinkle-nozzle, (shower) nozzle 喷头 dressingtable 梳妆台mirror 镜子washbasin 洗脸盆towel 毛巾toilet, lavatory, washroom 卫生间water closet, W.C. 厕所；抽水马桶toilet roll, toilet paper 卫生纸bath towel 浴巾bathrobe 浴衣towel rail, towel rack 毛巾架sponge 海绵waste-paper basket 废纸篓thermometer 温度计balcony 阳台balcony 阳台sash window 上下开关窗shutters 百叶窗transom, transom window 气窗curtain 窗帘lace curtain 挑花窗帘windowsill 窗台air-conditioned 有空调设备的radiator 暖气片central heating 暖气ashtray 烟灰碟smoking set 烟具electric fan 电扇chandelier, pendant lamp 吊灯 fluorescent lamp 日光灯desk lamp 台灯bedside lamp 床头灯floor lamp 落地灯wall lamp 壁灯lampshade 灯罩bulb holder 灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡 switch 开关socket 插座plug 插头telephone 电话electric iron 电熨斗peg, hook 衣钩clothes-hanger 衣架door-mat 门前的擦鞋棕垫manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金酒店前台英语概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。
英语口语对话：你的酒店什么样
以下是⽆忧考整理的《英语⼝语对话：你的酒店什么样》，希望⼤家喜欢！What's your hotel like? 你住的酒店什么样？ A What's your hotel like? A 你住的酒店什么样？ B It's really nice. Good restaurants, a good coffee shop and a great gym. B 我住的酒店⾮常好。
有很好的餐厅、咖啡馆和⼤的健⾝房。
A Sounds great. A 听起来不错。
B It is. And the staff are really friendly and helpful. B 确实不错。
全体员⼯都⾮常友好，⽽且乐于助⼈。
A That's good. I hope you'll stay again here next time. A 那很好。
我希望你下次还能住在这⾥。
B I certainly would! B ⼀定会的！Notes 注释 1If you want to ask someone what their hotel is like, i.e. to describe it, you can say: What's your hotel like? / What's your hotel like? 如果你想问某⼈住的酒店是什么样的，也就是让他对酒店进⾏描述，你可以说：What's your hotel like? /你住的酒店什么样？ 2If you want to say something positively, you can say: It's really nice / It's really nice. 如果你想做出肯定的描述，你可以说：It's really nice. /它⾮常好。
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Student name: Shu Yuan Ni English Name: Nansen Title: What is Hotel Student ID: 25036637 Group: Juniper
With the needs of the community, in order to meet the people in the tourism or business activities in the food,drink ,sleep and other issues, Thousands of years ago appeared the Hotels.
First of all,There are some definitions of hotel in the literature. From Paul and Gerald(1957) quote the Conrad Hilton as saying,” The basic definition of the hotel is a business organization that provides security, comfort, and space for the use of short-term rest or sleep.” Garrett(2002) quote the book of Hotel management as stating:“The hotel now, in addition to the main provide accommodation for tourists and foreign also provides life services and facilities (sleep before the service), food, games, entertainment, shopping, business center, banquet and conference facilities.”
Secondly,Let's talk about "HOTEL" etymology . "HOTEL" is a word comes from the old French”HOSTEL”, but the French-HOSTEL was comes from the Latin " HOSPITALE ". In the medieval feudal society , the travel activity is not frequent , then religious influence to the society of great,more profound .Many people had to go to a temple or church pilgrimages,worship. So,there is hostel appeared. Therefore , development of the hotel has a close relationship with religion .
Thirdly, with the improvement of living standards.According to Walker(2013)write the book,he divided the hotel’s classifications of 11 categories.There are City Center Hotels,Resort Hotels,Airport Hotels,Freeway Hotels and Motels,Casino Hotels,Convention Hotels,Economy Hotels,Boutique Hotels,Extended-stay Hotels,Condotels and Mixed-use Hotels,Bed and Breakfast Inns.
Let us choose one hotel to introduce. Boutique hotel offers different accommodation experience of large chain hotels . It has a unique architectural style,decoration,and size, only 25-125 rooms , but there are a high level of personal service.(Walker2013). An example of the Boutique Hotels is Hotel Indigo Hong Kong Island. The best feature of the hotel is in building on the top floor of prominent edges of glass of the end of the swimming pool and the design for it in 2013 brought Hong Kong Best Hotel Architectural Award.
To sum up, the hotel has a long history.It’s to provide meals and accommodation facilities , and has a family of equipment and other ancillary services business . I think the hotel is dedicated to serving a gentleman and lady's service agency.As John Willard Marriott,Marriott International Group founder has said: “Hotel is a business of selling services, service is the lifeblood of the hotel”.
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References
Dittmer Paul R. and Griffen Gerald G(1957)Introducing Conrad Hilton and Hilton hotels corporation,The Dimensions of the Hospitality Industry:An Introduction,Journal Article,91-92
W. Edward. Garrett(2002)Hotel management and the interrelationships of hotel departments, New York,Lewiston N.Y and Lampeter : Edwin Mellen
John R.Walker(2013)I ntroduction to hospitality,6th edition, New York,Pearson.。