《交际礼仪英语》PPT课件
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Communication英国文化交际礼仪实用PPT课件
第2o页r/共w1a6n页ts us to of woman before,
British social law
• Among the English, gossip about one’s own private doings is reserved for intimates; gossip about the private lives of friends and family is shared with a slightly wider social circle; gossip about the personal affairs of acquaintances, colleagues and neighbours with a larger group; and gossip about the intimate details of public figures ’ or celebrities’ lives with almost anyone. This is the distance rule.
When it comes to talking about weather,many foreigners think about that the British are absolutely obsessed with it. In fact, to British,talking about the weather is just a way of striking up a conversation or greeting someone.And you must never contradict anybod第y 9页/共16页
第3页/共16页
Seven taboo
• 1:Don't ask age. • 2: Don't ask property. • 3: Don't ask marriage. • 4: Without address. • 5: Don't ask experience. • 6: Don't ask belief. • 7: Don't ask whereabouts. • 8: Do not ask to eat.
British social law
• Among the English, gossip about one’s own private doings is reserved for intimates; gossip about the private lives of friends and family is shared with a slightly wider social circle; gossip about the personal affairs of acquaintances, colleagues and neighbours with a larger group; and gossip about the intimate details of public figures ’ or celebrities’ lives with almost anyone. This is the distance rule.
When it comes to talking about weather,many foreigners think about that the British are absolutely obsessed with it. In fact, to British,talking about the weather is just a way of striking up a conversation or greeting someone.And you must never contradict anybod第y 9页/共16页
第3页/共16页
Seven taboo
• 1:Don't ask age. • 2: Don't ask property. • 3: Don't ask marriage. • 4: Without address. • 5: Don't ask experience. • 6: Don't ask belief. • 7: Don't ask whereabouts. • 8: Do not ask to eat.
Business Communication商务社交礼仪英文版课件
Telephone calls Notes of Appreciation Phone Calls and Voice Mail Beepers, Cellular Phones, and Portables
Telephone Etiquette
Identify yourself and your company. Ask the person if he or she has time to talk. Make calls during normal business hours. Return calls the same day. Never put someone on hold without asking permission. Don’t do other work while on the phone Be courteous of others when screening calls.
Meeting Etiquette
Before the meeting Starting the meeting After the meeting
Etiquette at Business Meetings: Before the Meeting
Arrive early to make sure meeting room is set up correctly. Put agendas in place. Provide for drinks and a light snack. Stand near the door to thank each person who arrives. Ask what issues are of particular interest to them. Introduce new members to existing members
Telephone Etiquette
Identify yourself and your company. Ask the person if he or she has time to talk. Make calls during normal business hours. Return calls the same day. Never put someone on hold without asking permission. Don’t do other work while on the phone Be courteous of others when screening calls.
Meeting Etiquette
Before the meeting Starting the meeting After the meeting
Etiquette at Business Meetings: Before the Meeting
Arrive early to make sure meeting room is set up correctly. Put agendas in place. Provide for drinks and a light snack. Stand near the door to thank each person who arrives. Ask what issues are of particular interest to them. Introduce new members to existing members
社交礼仪英文版课件
Follow the Leader
As the follower, you should always be attentive to the leader's movements and adjust your steps accordingly
Party etiquette
Invitation Etiquette
Arrival
Arrive at the conference on time, and introduce yourself to the other participants
Presentation
Prepare your presentation in advance, and practice it to ensure it flows smoothly Use visual aids to enhance your
Table Settings
Describe the correct way to set the table, including placement of dishes, cutlery, and glasses
03
Basic Rules
Outlines the fundamental rules of table etiquette, such as
Social etiquette requires people to be mindful of others' needs and feelings and to act accordingly This includes being sensitive to cultural differences and adapting behavior accordingly
As the follower, you should always be attentive to the leader's movements and adjust your steps accordingly
Party etiquette
Invitation Etiquette
Arrival
Arrive at the conference on time, and introduce yourself to the other participants
Presentation
Prepare your presentation in advance, and practice it to ensure it flows smoothly Use visual aids to enhance your
Table Settings
Describe the correct way to set the table, including placement of dishes, cutlery, and glasses
03
Basic Rules
Outlines the fundamental rules of table etiquette, such as
Social etiquette requires people to be mindful of others' needs and feelings and to act accordingly This includes being sensitive to cultural differences and adapting behavior accordingly
《交际礼仪英语》课件
礼仪失误与应对
礼仪失误案例分析
例如在商务应酬中使用不恰当的玩笑，可能导致尴尬局面。
应对策略
保持冷静，道歉并纠正错误行为，尽量避免再次犯同样的错误。
提高自身交际礼仪能力
学习礼仪知识
通过阅读专业书籍、参加培训 等途径获取交际礼仪方面的知 识。
实践演练
参加各种社交场合，锻炼自己 的交际礼仪能力。
培养自信心
自信心是良好交际礼仪的基础， 通过积极心态和自我提升来增 强自信。
总结
1 交际礼仪的重要性
良好的交际礼仪能够促进人际关系的发展， 提升自身形象和职场竞争力。
2 希望大家能够重视交际礼仪，提高
自身素质。
《交际礼仪英语》PPT课 件
交际礼仪英语是指在交际活动中应遵循的一套规范和行为准则。通过本课件， 我们将了解交际礼仪的定义及其在不同场合的应用。
什么是交际礼仪
定义
交际礼仪指的是人们在交往过程中应当遵循的 一系列规范和行为准则。
重要性
良好的交际礼仪能够有效地建立良好的人际关 系，提升个人形象和职场竞争力。
see you!
交际用语
• Could you please pass me the salt?
• Excuse me, may I interrupt?
• Thank you for your invitation.
餐桌礼仪
• Wait for the host/hostess to start
• ePalatcinegy.our napkin on your lap.
礼仪在英语交际中的应用
日常生活
礼貌用语、问候礼仪等在日 常交际中起到重要作用。
商务场合
商务会议、商务洽谈等场合 需要遵守一定的商务礼仪。
Business Communication商务社交礼仪英文版课件
Interactive moment
In groups of 3-4, introduce each members of the group to one another.
Remembering names
➢ Get business cards from everyone you meet and makes notes on it about when you met, what you had in common, and details about the person, including names of children.
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language
Positive language
Concise language
Business Communication
➢ Father Graham has served as President of Xavier University for the past 6 years. Recently, US News & World Report ranked Xavier as the 2nd best comprehensive university in the Midwest.
➢ Telephone calls ➢ Notes of Appreciation ➢ Phone Calls and Voice Mail ➢ Beepers, Cellular Phones, and
Portables
Telephone Etiquette
社交礼仪中英文_PPT课件
二、站姿 standing posture
身体应与地面垂直，重心放在两个前脚掌 上，挺胸、收腹、收颁、抬头、双肩放松。 女人的站立姿势应该是：抬头，挺胸，收腹， 两腿稍微分开，脸上带有自信， 要有一个 挺拔的感觉。
三、谈话talk姿势
谈话的姿势往往反映出一 个人的性格、修养和文明素质。 所以，交谈时，首先双方要互 相正视、互相倾听、不能东张 西望、看书看报、面带倦容、 哈欠连天。否则，会给人心不 在焉、傲慢无理等不礼貌的印 象。
握手礼
女 士 之 间 的 握 手 力 度 稍 轻
手 指 相 握
微笑
以八分满为宜
敬茶tea的礼 仪
适合自己的体型
五、着装 dressing
色彩的搭配
场合原则
Thank you！
社交礼仪
social manne工作中，礼仪能够调节人际关系，人们在交往
时按礼仪规范去做，有助于加强人们之间互相尊重，建立友好合
作的关系，缓和和避免不必要的矛盾和冲突。一般来说，人们受 到尊重、礼遇、赞同和帮助就会产生吸引心理，形成友谊关系， 反之会产生敌对，抵触，反感，甚至憎恶的心理。
握手礼handshake
四、握手礼仪
1、握手的姿势：
上身要略微前倾，头要微低。 一般情况下，要自然双目注视对方，面带笑容,对方心情沉 痛时，表情要凝重。
两足立正，双方伸出右手，彼此之间保持一步左右的距离
（75厘米左右或一米左右），手掌垂直于地面，四指并齐， 拇指张开与对方相握，双方握着对方的手掌，而不是握指尖。
上下晃动两到三下，（握手的时间3秒左右为宜），并且适
当用力。
2、握手的顺序：
尊者决定、尊者居前 一般为女士先，男 士后；长辈先，晚辈后； 上级先，下级后。 先到者先伸手
交往礼仪英语版
the meaning
To open our eyes
To Avoid some embarrassing scenes
To prepare for overseas travel and study abroad
Cooperation
• PPT producer:徐维徽 • Collect • Speech
Australia
•In Australia, the Maori meet each other, do a kind of special manners – hongi, that is nose touching nose, the more touch ,the better relationship.
L/O/G/O
The greeting etiquette
------By No.8 group
Today , we will introduce some greeting manners , and we hope it will be beneficial to all of you .
Table of contents
L/O/G/O
Thank You!
The difference The reason
principle
meaning
A
B
C
D
Contents
The Differences
1 English and American
2
Japan
3
China
4
Other countries
American And English
shake say hello, they are not allowed to pick up things, may not wear a hat on their head
Business Communication商务社交礼仪英文版PPT课件
➢ If your party answers, identify yourself, stick to your outline and thank the person at the end of the call.
Conference calls
➢ Prepare ➢ Be respectful ➢ Be inclusive ➢ Keep moving ➢ Get commitments
➢ Prefer the formal to the informal, especially with older and higher ranking people
➢ Avoid saying, “I’m sorry, I have forgotten your name” Instead, say “Help me out, your name was on the tip of my tongue and I must be having a senior moment.
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language
Positive language
Concise language
Business Communication
Voice Mail
➢ Identify yourself and your return number immediately.
➢ Be brief and to the point. What you want, why it is of mutual interest, details, next steps. Leave return number again.
Conference calls
➢ Prepare ➢ Be respectful ➢ Be inclusive ➢ Keep moving ➢ Get commitments
➢ Prefer the formal to the informal, especially with older and higher ranking people
➢ Avoid saying, “I’m sorry, I have forgotten your name” Instead, say “Help me out, your name was on the tip of my tongue and I must be having a senior moment.
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language
Positive language
Concise language
Business Communication
Voice Mail
➢ Identify yourself and your return number immediately.
➢ Be brief and to the point. What you want, why it is of mutual interest, details, next steps. Leave return number again.
交往礼仪英语版
Ritual 跪拜礼
Widely used in Chinese ancient society. Until the revolution of 1911 ，this etiquette perished with feudal system.
Bow with hands clasped 揖
make a low bow and withdraw 长揖
Australia
•In Australia, the Maori meet each other, do a kind of special manners – hongi, that is nose touching nose, the more touch ,the better relationship.
The difference The reason
principle
meaning
A
B
C
DLeabharlann ContentsThe Differences
1 English and American
2
Japan
3
China
4
Other countries
American And English
shake hands
the meaning
To open our eyes
To Avoid some embarrassing scenes
To prepare for overseas travel and study abroad
Cooperation
• PPT producer:徐维徽 • Collect • Speech
L/O/G/O
Thank You!
Widely used in Chinese ancient society. Until the revolution of 1911 ，this etiquette perished with feudal system.
Bow with hands clasped 揖
make a low bow and withdraw 长揖
Australia
•In Australia, the Maori meet each other, do a kind of special manners – hongi, that is nose touching nose, the more touch ,the better relationship.
The difference The reason
principle
meaning
A
B
C
DLeabharlann ContentsThe Differences
1 English and American
2
Japan
3
China
4
Other countries
American And English
shake hands
the meaning
To open our eyes
To Avoid some embarrassing scenes
To prepare for overseas travel and study abroad
Cooperation
• PPT producer:徐维徽 • Collect • Speech
L/O/G/O
Thank You!
Business-Communication商务社交礼仪英文版课件(共52张)
第6页，共52页。
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language Positive language Concise language
第7页，共52页。
Ask non-contributing members if they’d like to add their perspectives.
Note: Interestingly, research shows talkative members welcome the comments of others—and shy members value inclusion in the conversation.
➢ voice mail message ➢ e-mail message ➢ business letter
➢ telephone call
impact of
normal call speaking from or to a speaker phone call waiting interruptions
➢ If your party is not there, leave a brief message and request a telephone appointment.
➢ If your party answers, identify yourself, stick to your outline and thank the person at the end of the call.
➢ Avoid politics, religion, how much you earn, or negative communication such as comments about a company or people
Write with authoritatively and positively and concisely, pp. 4-1 ff in workbook
Authoritative language Positive language Concise language
第7页，共52页。
Ask non-contributing members if they’d like to add their perspectives.
Note: Interestingly, research shows talkative members welcome the comments of others—and shy members value inclusion in the conversation.
➢ voice mail message ➢ e-mail message ➢ business letter
➢ telephone call
impact of
normal call speaking from or to a speaker phone call waiting interruptions
➢ If your party is not there, leave a brief message and request a telephone appointment.
➢ If your party answers, identify yourself, stick to your outline and thank the person at the end of the call.
➢ Avoid politics, religion, how much you earn, or negative communication such as comments about a company or people
交际礼仪英语PPT课件
Differences
Peaple generally follow some common contacts or customary rules for communication. These xommon rules or habits of Westerners and Chinese people’s way if exprssion there is a big difference.Chinese people often use”you eat?””where are you?”as a greeting language.Western countrth regard to this,they think that thiese are personal privacy. They often prefer to chat about the weather,such as a personal affair of politicai topics,such as “It’s a good day.”American write Mark Twain once said this to say: “It’s true that every body talk about the weather.It’s the most common subject of conversation.”Age,marriage,wages and other individuals involved in the issue of personal privacy.
第6页/共12页
How to write invitation card
1.Decide who is announcing the wedding - the couple's parents or the bride and groom themselves.
交际礼仪-PPT课件
• Japanese women gentle and considerate, bow countless times every day, the man also very respect. Except Japan, north Korean meet will bow too.
Placing etiquette
• Pure etiquette sense handshake pose is: right hand was stretched out, with a finger to grasp each other's hands for 1 to 3 seconds, look at the other person's eyes, smiling and upper body to slightly forward, head to the low.
• This kind of etiquette in Buddhist countries, such as Thailand. Thai people met often bowed their heads and greetings, with his hands folded in front the chest .
Embrace etiquette
In Europe, the Middle East and South America common courtesy, general for acquaintances and between friends, sometimes accompanied by kissing ritual.
Meeting etiquette
小组成员：
• People meet, exchange greetings. The world no matter the size of their respective countries will have a meeting etiquette. Warm meeting etiquette, not only can close the distance between each other, and can indicate a person to high qualuette
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Different ethnic groups have different language and cultural background.The same language and cultural background of different forms and often convey different message.Chinese and western cultures have different cultural backgrounds;if we don’t know the differences between them,we may often see the errors in communication.
In addition to writing out numbers in full, write the names out in full. Guests will feel like the event is more formal if they see their entire name, including middle name, written out on the invitation. If the middle name of a guest is not known simply leave out, do not use just an initial. Also, try not to use nicknames or shorten versions of the guest's name.
Differences
Peaple generally follow some common contacts or customary rules for communication. These xommon rules or habits of Westerners and Chinese people’s way if exprssion there is a big difference.Chinese people often use”you eat?””where are you?”as a greeting language.Western countries’ people will be very disgusted with regard to this,they think that thiese are personal privacy. They often prefer to chat about the weather,such as a personal affair of politicai topics,such as “It’s a good day.”American write Mark Twain once said this to say: “It’s true that every body talk about the weather.It’s the most common subject of conversation.”Age,marriage,wages and other individuals involved in the issue of personal
3.In general, use the term 'the honor of your presence' if the ceremony will be held in a place of worship. Otherwise use 'the pleasure of your company' or another less formal phrase.
6.Write out the date: 'Friday, the ninth of June, two thousand one.'
7.Mention the time of the ceremony: 'at ten o'clock.'
8.List the location and full address.
4.Weather
5.Current affair at home or abroad(but not confidential)
6.Holidays
7Films or books
About invitation card
Forms: written、oral
Parts: when, where,what,the requestfor the
How to write invitation 1.cDaecridde who is announcing the wedding - the
couple's parents or the bride and groom themselves.
2.Determine if your invitation will be formal or informal. You can say 'Mr. and Mrs. Marcus Melendy request the honor of your presence' or use a more casual phrase like 'please join us.'
notice
1.Make an appointment in advance 2.Be punctual 3.Bring some gifts 4.Keep good eye contact 5.Keep a moderate space 6.Don’t stay too long 7.Before leaving,thank her or he
4.For a traditional invitation, list the bride's name - usually first and middle after her parents' names. For example, 'Mr. and Mrs. Marcus Melendy request the honor of your presence at the marriage of their daughter, Wendy Sue.'
9.Enclose a separate map and a stamped, self-addressed reply card.
Thank you
感谢下 载
The goal is to learn a foreign language and learn to use language to communicate.when we learn language pronuciation,vocabulary,knowledge of the syntax of the language,the language must also be
reply
Time: Send out invitations at least six
weeks before the ceremony to give your guests plenty of time to make travel arrangements.
To make the invitation appear more formal write out all numbers, including the date, in full. Numbers written out in full can also include the street address number or time of event. Customarily it is only the date that is written out in full. For example, instead of February 5, 2010, write out the date as February Fifth, Two Thousand Ten.
Talk
1.Work(but not salary or your own work details)
2.Residence or housing(but not the price of the house
3.Personal hobbies(travelling. Reading. Music etc)
The etiquette of invitation
Maker:zhao xiaojing
Contains:
Greetings
Introduction difference s
visit
notice
talk
Invitatio ns
formsHoຫໍສະໝຸດ to writeintroduction
As we know,different countries have different cultures.Of course,there are many differences in communications.Intercultural communication regards too many aspects,not only cultural,but also social environment.
5.Follow the bride's name with the full name of the groom: 'to John Jacob Williams.' You may choose to name the groom's parents: 'son of Mr. and Mrs. Robert Williams.'
In addition to writing out numbers in full, write the names out in full. Guests will feel like the event is more formal if they see their entire name, including middle name, written out on the invitation. If the middle name of a guest is not known simply leave out, do not use just an initial. Also, try not to use nicknames or shorten versions of the guest's name.
Differences
Peaple generally follow some common contacts or customary rules for communication. These xommon rules or habits of Westerners and Chinese people’s way if exprssion there is a big difference.Chinese people often use”you eat?””where are you?”as a greeting language.Western countries’ people will be very disgusted with regard to this,they think that thiese are personal privacy. They often prefer to chat about the weather,such as a personal affair of politicai topics,such as “It’s a good day.”American write Mark Twain once said this to say: “It’s true that every body talk about the weather.It’s the most common subject of conversation.”Age,marriage,wages and other individuals involved in the issue of personal
3.In general, use the term 'the honor of your presence' if the ceremony will be held in a place of worship. Otherwise use 'the pleasure of your company' or another less formal phrase.
6.Write out the date: 'Friday, the ninth of June, two thousand one.'
7.Mention the time of the ceremony: 'at ten o'clock.'
8.List the location and full address.
4.Weather
5.Current affair at home or abroad(but not confidential)
6.Holidays
7Films or books
About invitation card
Forms: written、oral
Parts: when, where,what,the requestfor the
How to write invitation 1.cDaecridde who is announcing the wedding - the
couple's parents or the bride and groom themselves.
2.Determine if your invitation will be formal or informal. You can say 'Mr. and Mrs. Marcus Melendy request the honor of your presence' or use a more casual phrase like 'please join us.'
notice
1.Make an appointment in advance 2.Be punctual 3.Bring some gifts 4.Keep good eye contact 5.Keep a moderate space 6.Don’t stay too long 7.Before leaving,thank her or he
4.For a traditional invitation, list the bride's name - usually first and middle after her parents' names. For example, 'Mr. and Mrs. Marcus Melendy request the honor of your presence at the marriage of their daughter, Wendy Sue.'
9.Enclose a separate map and a stamped, self-addressed reply card.
Thank you
感谢下 载
The goal is to learn a foreign language and learn to use language to communicate.when we learn language pronuciation,vocabulary,knowledge of the syntax of the language,the language must also be
reply
Time: Send out invitations at least six
weeks before the ceremony to give your guests plenty of time to make travel arrangements.
To make the invitation appear more formal write out all numbers, including the date, in full. Numbers written out in full can also include the street address number or time of event. Customarily it is only the date that is written out in full. For example, instead of February 5, 2010, write out the date as February Fifth, Two Thousand Ten.
Talk
1.Work(but not salary or your own work details)
2.Residence or housing(but not the price of the house
3.Personal hobbies(travelling. Reading. Music etc)
The etiquette of invitation
Maker:zhao xiaojing
Contains:
Greetings
Introduction difference s
visit
notice
talk
Invitatio ns
formsHoຫໍສະໝຸດ to writeintroduction
As we know,different countries have different cultures.Of course,there are many differences in communications.Intercultural communication regards too many aspects,not only cultural,but also social environment.
5.Follow the bride's name with the full name of the groom: 'to John Jacob Williams.' You may choose to name the groom's parents: 'son of Mr. and Mrs. Robert Williams.'