商务沟通技能第一课

Joke appreciation for cultural diversity
S 1. Before the man saying sorry, the
woman bowed down and said in a tender voice: sorry, it is all my fault. It is all the bad quality of my skirt. I am sorry for the trouble I have brought to you.
S The three major elements that directly influence
our perception and communication: - Cultural values: what is good and bad, right and wrong. True and false, positive and negative - Worldview: religions - Social Organizations: family, government, community, history of the community
Western Perspective of communication
S In western cultures, communication is
studied as the means of transmitting ideas. S Western cultures emphasize the instrumental function of communication; that is, effectiveness is evaluated in terms of success in the manipulation of others to achieve one’s personal goal. (persuade into)
S In the West:
A: How are you doing now? Would you like to
rest?
B: No, not a bit.
The western way of showing concern is mainly displayed with question.
S This case clearly shows that
Intercultural Business Communication
S
Unit 1
S
Communication and
Intercultural Communication
Warm-up case
S A Case: Showing Concern
S In China:
Xiao Li (an interpreter): You must be very tired. You’re old… Catherine (an elderly American lady): Oh, I’m NOT old, and I’m NOT tired.
Do you know the differences between China and the West ??
The way of life
Facing the problem
Punctuality
Voice of talking in public
Standing in a queue
humans are not able to share thoughts directly. Your communication is in the form of a symbol representing the idea you desire to communicate. S Encoding is the process of putting an idea into a symbol.
Comment
S What the interpreter said is quite
courteous in China. It means, “If you are tired, we can take a little rest, since you are getting on in years.”
Components of Communication
Source
Encoding
Channel Message
Decoding
Receiver
Fe
context
Resp onse
ck a b ed
Noise
S Source S The source is the person with an idea
translation is an intercultural communication, which requires the translator/ interpreter to possess both English cultural knowledge and language competence.
Eastern perspective of communication
S Definitions of communication from
many Asian countries stress harmony, which is most notable in cultures with a Confucian tradition. (identify with)
S Receiver response S The receiver is the person who attends
to the message. Receiver response refers to anything the receiver does after having attended to and decoded the message.
S Decoding S Decoding is the opposite process of
encoding and just as much an active process. S The receiver is actively involved in the communication process by assigning meaning to the symbols received.
S The interpreter gave the impression
that he thought the elderly lady would collapse any minute if she doesn’t rest immediately.
S In the West, there is a value placed in
S Noise S The term noise technically refers to
anything that distorts the message the source encodes.
S Context S The final component of
communication is context. Generally, context can be defined as the environment in which the communication takes place and which helps define the commun many people consciously, or subconsciously, are not willing to accept that they are growing old.
The western way of showing concern is generally different from the Chinese way.
S Message S The term message identifies the
encoded thought. Encoding is the process, the verb; the message is the resulting object.
S Channel S The term channel is used technically to
Scenario
S A young lady’s miniskirt was
accidentally torn open by a young man. Please decide where they come from according to their responses to this incident.
Leadership
Way of making comments
What is communication ?
Definition
S Communication is derived from the
Latin word communicare, meaning to share with or to make common, as in giving to another a part or share of your thoughts, hopes, and knowledge.
S Feedback S Feedback refers to that portion of the
receiver response of which the source has knowledge and to which the source attends and assigns meaning.
It is very difficult for people to understand one another if they do not share the same experiences, including the habits of everyday life, the cues to which people respond, the automatic reactions they have to whatever they see and hear.