No.2-03 Chapter 2 国际商务沟通环境 商务英语 教学课件

fellow associates, regardless of rank.
2. Say the most distinguished person's first and last name or title and last name, first, while looking at him or her. Use appropriate names and titles.
Etiquette
Introduction Business card exchange Position and status Dining practice and table manners Tipping Gift-giving
Remember
1. Determine the order of precedence.
Do not always exchange them unless there is a reason to contact the person later. Glance at the business card and promptly put it in the pocket. Always exchange them. Examine the business card carefully and make some comments while accepting it. During meeting place them on the conference table to properly address others. Use both hands whness cards and position the cards so that the person can read it. Avoid presenting the card with left hand as the left hand is reserved for taking care of bodily functions.
Introduction
Introduction include Mr., Ms., Mrs. and the full name. first names are used if appropriate.
Titles are important. Do your best to address people by their full, correct title.
In introductions use the person’s last name plus the word “san”.
Use formal titles. The surname comes first and the given name last.
Introduction
Listen to a conversation and take down the rules of introduction.
Background of International Business Communication
Chapter 2: 国际商务沟通环境
Contents
▪ Objective
▪ Culture System
▪ Exercise
Culture context Social customs
Etiquettes
Business card exchange
What is included in a business card?
Business card exchange
Culture U.S.
Japan
Southeast Asia, Africa and the Middle East
China
Presentation of business card
Rule #1: always introduce people of lesser rank to people of greater rank.
Rule #2 is to say the name of the most important person first.
Rule #3 Mr./Mrs. **, I would like to introduce so and so to you.
2.
In both formal and informal social settings,
women have precedence over men; older people over
younger (as long as they are the same gender);
smaller groups usually over larger groups.
4. Always stand for introductions and make eye contact.
5. Always introduce people by their preferential name.
Introduction
Culture U.S. Germany Japan China
3.
Senior executives have precedence over Junior
executives. If there are two of the same rank, defer
to the one with seniority.
4.
Clients and customers have precedence over
Remember
3. Choose appropriate introductions, for example: Formal - "Rev. Jones, may I present...Mr. Smith", Business or social - "Ms. Green, may I introduce...Mr. White"; or "Mr. Client, I would like to introduce...Mr. Co-Worker"; Casual - "Susan Smith,this is...Bob Jones", may appear unsophisticated, especially in a business setting.