营销管理考试重点1

1. Needs, Wants, Demands The marketer must try to understand the target market‟s needs, wants, and demand. Needs are the basic human requirements. People need food, air, water, clothing, and shelter to survive. People also have strong needs for recreation, education, and entertainment. These needs become wants when they are directed to specific objects that might satisfy the need. An American needs foods but wants hamburger, French fries, and a soft drink. A person in Mauritius needs food but wants a mango, rice, lentils, and beans. Wants are shaped by one‟s society. Demands are wants for specific products backed by an ability to pay. Many people want a Merceds; only a few are able and willing to buy one. Companies must measure not only how many people want their product but also how many would actually be willing and able to buy it. These distinctions shed light on the frequent criticism that “market create needs” or “marketers get people to buy things they don‟t want.” Marketers do not create needs: Needs preexist marketers. Marketers, along with other societal factors, influence wants. Marketers

might promote the idea that a Mercredes would satisfy a person‟s need for social status. They do not, however, create the need for social status. 2. Product, Offering, and Brand Companies address needs by putting forth a value proposition, a set of benefits they offer to customers to satisfy their needs. The intangible value proposition is made physical by

an offering, which can be a combination of products, services, information, and experiences. A brand is an offering from a known source. A brand name such as McDonald‟s carries many associations in the minds

of people: hamburgers, fun, children, fast food, Golden Arches. These associations make up the brand image. All companies strive to build brand strength—that is, a strong, favorable brand image.

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3. The four P components of marketing mix 保证

品种库存 Four Ps: product, price, place, promotion

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Mix 四基本要素Four Cs: customer solution, customer cost, convenience, communication 顾客成

本方便沟通 3

4. Company orientations toward the marketplace We have defined marketing management as the conscious effort to achieve desired exchange outcomes with target markets, but what philosophy should guide a company‟s marketing efforts? What relative weights should be given to the interests of the organization, the customers, and society?Very often these interests conflict. Marketing activities should be carried out under a well-thought-out philosophy of efficiency, effectiveness, and social responsibility. However, there are six competing concepts under which organizations conduct marketing activities: the production concept, product concept, selling concept, marketing concept, consumer concept, and societal marketing concept. 1) The production concept The production concept is one of the oldest concepts in business. The production concept holds that consumers will prefer products that are widely available and inexpensive. Managers of production-oriented