外贸新客户满意度调查表-英文版
顾客满意度调查表（英文）
顾客满意度调查表（英文）Customer Satisfaction Questionnaire( Document no.: )No.________ Dear customer_____________________:Thank you for ordering our products. In order to improve our products quality and service for you, we would like to know whether you are satisfactory with us in detail. Please fill in the customer satisfaction questionnaire and return to the following address at your convenient time. Your response and comments would be much appreciated.Please return to:Fax:E-mail:Date:Your InformationCompany: _______________________________Purchased Product: ________________________Contact: __________________________________Tel.: ____________________________________Fax: ____________________________________E-mail: __________________________________Products quality1. Overall□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 2. Appearance Shape□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 3. Performance□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 4. Manufacturing Process□ V ery Dissatisfied 5. Finish□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 6. Packing□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 7. Reliability□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissa tisfied 8. Stability□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery DissatisfiedPrice9. Pricing□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 10. Performance -Price Ratio□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery DissatisfiedService11. Service Attitude of Business Person□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 12. Liability of Business Person□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 13. Professional Knowledge of Business Person□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied14. Communication Ability of Business Person□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 15. Speed of response to your Fax/E-mail □ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 16. Repairing quality for returned products□ V ery Dissatisfied 17. Returning Speed of Replacement □ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 18. Delivery Time□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 19. Supply of Parts & Pieces□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 20. Product Capacity□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 21.FOT development speed□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied 22.Quality of sample□ V ery Satisfied □ Satisfied □ About Average □ Dissatisfied □ V ery Dissatisfied Please provide us with any additional comments or suggestions:________________________________________________________________ __________________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ _______________________________________________________________________.。
顾客满意度调查表 中英 模板
编号：XXXXX顾客满意度调查表（年度）Questionnaire on Customer Satisfaction（Year）说明：1．调查时间范围：XXX 年度2．总分100分；请在”客户评分”一栏里打上您对相应项目的评分。
3．问卷回收方式：A.传真（）； B. E-Mail（）； C. 正本寄回（）Notes:1．Period of time surveyed: Y XXXX2．Maximum rating is 100 points. Please give your ratings on each item in the column of “Ratings from Customer”.3．Methods that questionnaire are collected back:A. by fax（）；B. by E-Mail（）；C. original sent back（）Ⅰ. 对公司产品的满意程度：Ⅰ. Satisfaction with products:项号No. 项目Items评分标准Used Ratings客户评分Ratings from Customer备注Remarks1 产品质量（产品的使用寿命、退货率和投诉率等）Product quality (on life, returnedgoods, complaints, etc. )0-10分(points)2 产品功能设计（实用性等）Product function & performance( usability, etc.)0-10分(points)3 产品外形设计Product outlooks & features0-8分(points)4 产品价格Product price0-8分(points)5 产品包装Product packaging0-6分(points)6 其它Others0-5分(points)请作简要评价（包括对以上各方面的内容的反馈并提出您的建议，如有数据方面的说明，将非常有益）Some Brief Comments / Info./ suggestions about Ⅰ:Ⅱ. 对公司服务的满意程度：Ⅱ. Satisfaction with Services:项号No. 项目Items评分标准Used Ratings客户评分Ratings from Customer备注Remarks1 员工对客户信息的反应、信息处理的速度和有效性Our response to customer information, our0-10分(points)Website: E-mail:Website: E-mail:。
客户满意度调查表(英文)
Customer Satisfaction InventoryATOP CORPORATIONDear Customer：Wish your esteem company grows increasingly stronger!Thank you so much for your support during our corporation !We would like to take this opportunity of customer Satisfaction Survey to continuously improve our products and service.Please take some time to fill out this form, and fax or email back the filled form back to us.Your advice and suggestions will be highly appreciated!Best Wishes!ATOP Corporation Marketing Department一、Quality1、What do you think of our product quality？□Very Satisfied；□Satisfied；□Dissatisfied；□Very Dissatisfied2、Are you satisfied whit our product performance？□Very Satisfied；□Satisfied；□Dissatisfied；□Very Dissatisfied3、Are you satisfied with our design？□Very Satisfied；□Satisfied；□Dissatisfied；□Very Dissatisfied4、Are you satisfied with our timely trouble-shooting solution ability？□Very Satisfied；□Satisfied；□Dissatisfied；□Very Dissatisfied二、Delivery Cycle1、How do you think of our delivered produce quantity accurate?□Very Satisfied；□Satisfied；□Dissatisfied；□Very Dissatisfied2、Are you satisfied with our company delivery cycle？□Very Satisfied；□Satisfied；□Dissatisfied；□Very Dissatisfied三、Service1、Are you satisfied with our company's after-sales service and technical support?□Very Satisfied；□Satisfied；□Dissatisfied；□Very Dissatisfied2、What do you think the comprehensive professional ability of our company sales?□Very Satisfied；□Satisfied；□Dissatisfied；□Very Dissatisfied四、Price1、Are you satisfied with the price of our products？□Very Satisfied；□Satisfied；□Dissatisfied；□Very Dissatisfied2、Are you satisfied with competitive price ratio of our products?□Very Satisfied；□Satisfied；□Dissatisfied；□Very Dissatisfied3、Are you interested in our products?□1.25G optical module;□10G optical module;□40G optical module；□DAC/AOC;□Others /please provide____五、Suggestion一、Does your company have big pending project, If you can cooperate with us, what advice?二、would you like to offer some constructive suggestions regarding future overall product line?Comprehensive Assessment：□Very Satisfied；□Satisfied；□Dissatisfied；□Very Dissatisfied Your Company Name：Customer Name：。
客户满意度调查问卷-英文版
Dear Customer,Being one of the leading PCB manufacturers in the world, we focus in continual improvement and customer satisfaction. In order to measure and monitor our competitiveness, delivery, quality & supporting performance, we would like our customer to complete below Customer Satisfaction Questionnaire. Your valuable evaluation and comments will be discussed during Quality Management System (QMS / ISO9001:2000) Management Review. This survey and management review will periodically be performed throughout the year.Please kindly rate the performance of our plants regarding to particular service attribute by check ing the appropriate number according to the following scale:5. Excellent 4. Good 3. Fair 2. Poor 1. Very PoorBesides, kindly please also name and rate other suppliers, if any, which are the best among your list by using the above scale.We greatly appreciate your effort and time. It would be delighted if the filled questionnaire could be returned within 2 weeks after receipt. Should you have any questions, please feel free to contact us. Thank you for your kind support.Best Regards,xxxx LimitedCustomer Satisfaction Questionnaire Company Name:Address:Contact Person: Title:Tel: Fax: Email:Plant:Remarks: Please rate the following items with “5” referring to “Excellent” and “1” referring to “Very Poor”Please name and rate the best supplier among your list under “Other Supplier” and “Rating”.5 4 3 2 1 Other Supplier & RatingI.Quality Performance1.Product quality meets your spec. requirements2.Efficiency of handling quality complaint.3.Improvement action meets your requirements.4.CAR Effectiveness5.Area for Improvement:II.Delivery Performance1.… meets the agreed delivery dates.2.… provides timely shipment information3.… notifies you on changes in shipment schedule4.… provides accurate shipment and delivery status5.… provides reschedule flexibilities6.Area for Improvement:III.Service Performance1.… have good attitude and /or manner2.… respond to your queries promptly3.… honor commitmen t4.… efficiency on problem solving5.… effective on problem solving6.Area for Improvement:IV.Technical Support1.… pro vides technical enquires support promptly2.… explain the cause of the problem adequately3.… possess strong product knowledge and technical skill4.… initiate follow up to confirm problem resolution5.Area for Improvement:V.Quotation1.Price competitiveness2.Efficiency of RFQ enquires3.Area for Improvement:VI.Other Suggestions or Comments:Signature July 14, 2023。
英文版客户满意度调查问卷
Please share with us any other information would you like to help us serve you better
Comments/Suggestions :
Complaint :
Compliment :
YOU COMPANY NAME:
Based on your last experience with Total products, would you purchase products again from Total?
□Yes□No□Maybe
About our services
How quickly we answer the phone
Our complaint handling system
□Excellent□Very good□good□fair□poor□very poor□Disappointing
Condition of our service stations
□Excellent□Very good□good□fair□poor□very poor□Disappointing
SIGNATURE:
DATE:
Place where you purchase Total products most frequently *
Name of outlet where you purchase Total products most frequently
RangeofTotal's products
□Excellent□Very good□good□fair□poor□very poor□Disappointing
顾客满意度调查表(中英文对照)
编号Form No
顾客名称Customer Name
地址Address
电话、传真Phone , Fax
联系人Contact Person
订购产品的时间、订购方式、产品型号、规格、数量等：Time of Order, Method of Order, Item Code, Specifications and Quantity:
对代理商的满意程度Level of satisfaction with agent□很满意Very Satisfactory□一般化Satisfactory□不满意Dis-satisfactory
售后维修、保养服务：After sales repair and maintenance□很满意Very satisfactory□一般化Satisfactory□不满意Dis-satisfactory
请分别说明原因（可另附纸）ges if required)：
其他意见、要求或建议，如其他厂家同类产品的差距、市场信息、改进的建议等（对于好的建议一经采用，本公司将对顾客给予奖励）（可另附纸）：
Other comments, requests and suggestions, including comparisons with other suppliers, industry information, recommendations for improvement(suggestions thatare applied will be rewarded) (use additional pages if required)
咨询及对顾客使用、维护培训Response and training from manufacturer：□很满意Very satisfactory□一般化Satisfactory□不满意Dis-satisfactory
顾客满意度调查表(英文版)
NO：
Customer Name
Date
Contact Person
DearGentlemen/Women:
Thanks for your long time supporting and concerning!In order to offer you better service and make our quality, shipment, and service best match your needs, please fill in the blank with any of your comments or suggestions, we will listen to your opinions with an open mind, thanks for your cooperation!
一、Product Quality：
1、Which do you value most when you purchase a good quality product?
□product itself□company reputation□company strength□company after-sale service
□pretty high□high□almost same□lower than others□pretty lower than others
三、Service
1、What do you thinks of our service?
(1)before sale service：□excellent□very good□fair□poor
二、Product Price
Customers Feedback Inquiry 英文版顾客满意度调查表
1、Compared with other suppliers, what do you think of our price?
□pretty low□low□almost same□high□higher
2、Compared with other suppliers, do you think ours gains highcost-effective?
□fair
□poor
8、What do you think of our shipment：
□excellent, shipped earlier sometimes□always on time□delays sometime
Your other co(1)before sale service：□excellent□very good□fair□poor
(2)sale service：□excellent□very good□fair□poor
(3)after-sale service：□very good□fair□poor
Your comments or suggestion on this：
CustomerSatisfactionQuestionnaire
S/N：
Customer Name
Procurement Specifications
Contact
Contact Person
Dear Sirs:
Thanks for your long time supporting and concerning!In order to offer you better service and make our quality, shipment, and service best match your needs, we developed this blank, please fill in the blank with any of your comments or suggestions, we will listen to your opinions with an open mind, thanks for your cooperation!
Customer Satisfaction Survey 顾客满意度调查表
Customer Satisfaction Survey顾客满意度调查表Directions: Please rate us from Poor (1) to Excellent (10) by circling the appropriate number. If an issue falls outside your experience with Magna China, please leave it blank.方法：请通过圈定合适的数字对我们的工作进行评价（从优秀到差，分别为10分到1分）。
Please fax completed surveys to ____________ at A123 China no later than ______________ 请把完成的表格在_____________之前传真给_________________。
Thank you.谢谢！∙Customer Company Information 客户公司信息1.) The name of your company: ____________________公司名称：2.) Please provide your name and title: ____________________填写您的姓名及职位：3.) Date you completed this survey: ____________________完成此表格的时间：∙Product Quality 产品质量1.) Product appearance: 产品外观1 2 3 4 5 6 7 8 9 102.) Incoming receiving PPM: 进货检查不合格率(10 means product excellent)1 2 3 4 5 6 7 8 9 103.) No Manufacturing Defects: (10 means excellent and no manufacturing defects.)生产报废数（10分代表表现优秀并无生产报废数）1 2 3 4 5 6 7 8 9 104.) No Warranty Claims: (10 means excellent and no warranty claims.)索赔数（10分代表表现优秀并无索赔）1 2 3 4 5 6 7 8 9 105.) Warranty Response: 索赔处理情况反馈1 2 3 4 5 6 7 8 9 106.) Customer production line interrupt: 顾客生产线中断(10 means excellent, no interrupt, 5 means one time interrupt, 1 means two or more times interrupt.)1 5 107.) Customers’ information because of poor quality: 顾客关于质量的通知(10 means excellent, no information, 5 means one time information, 1 means two or more times information.)1 5 108.) Do you any suggestions on how we could improve our product quality?任何建议以有利于改进产品质量情况？Delivery 交付1.) Products delivered within the specified delivery window(Including premium freight): 产品在规定期限内交付(包括超额运费)1 2 3 4 5 6 7 8 9 102.) Shipping documents are delivered to the correct personnel or agent: 运输单据投递正确1 2 3 4 5 6 7 8 9 103.) Shipping documents are accurate:运输单据内容正确1 2 3 4 5 6 7 8 9 104.) The appropriate party pays all shipping fees: 运费支付方正确1 2 3 4 5 6 7 8 9 105.) Appropriate packaging is used: 包装使用得当1 2 3 4 5 6 7 8 9 106.) Product labeling and identification is correct: 产品标贴正确1 2 3 4 5 6 7 8 9 107.) Packaging meets your specifications: 包装符合要求1 2 3 4 5 6 7 8 9 108.) Customers’ information because of poor delivery:顾客关于交付的通知(10 means excellent, no information, 5 means one time information, 1 means two or more times information.)1 5 109.) Do you any suggestions on how we could improve our delivery?任何建议以有利于改进交付情况？∙Problem Resolution 问题解决情况1.) Clear communication: 交流表达清楚1 2 3 4 5 6 7 8 9 102.) Timely resolution: 及时解决1 2 3 4 5 6 7 8 9 103.) Do you any suggestions on how we could improve our problem resolution?任何建议以有利于改进问题解决情况？∙Service and Support 服务支持1.) Availability of spare parts: 零备件供应1 2 3 4 5 6 7 8 9 102.) Speedy delivery of spare parts: 零备件运送速度1 2 3 4 5 6 7 8 9 103.) Timely response to service request: 对于服务性要求回应迅速1 2 3 4 5 6 7 8 9 104.) Do you any suggestions on how we could improve our service and support?任何建议以有利于改进服务支持情况？∙Engineering 技术支持1.) Product performance meets customer specifications: 产品性能符合客户规定1 2 3 4 5 6 7 8 9 102.) Reliability meets your requirements: 产品可靠性符合客户要求1 2 3 4 5 6 7 8 9 103.) Product is easy to use: 产品容易使用1 2 3 4 5 6 7 8 9 104.) Product is easy to assemble at your facility: 产品容易组装1 2 3 4 5 6 7 8 9 105.) Offer appropriate technology: 技术配套1 2 3 4 5 6 7 8 9 106.) Do you any suggestions on how we could improve our engineering?任何建议以有利于改进技术支持情况？∙Sales and Customer Service 销售和客户服务1.) Quick Responsiveness: 信息回应迅速1 2 3 4 5 6 7 8 9 102.) Positive Attitude: 积极的态度1 2 3 4 5 6 7 8 9 103.) Competitive Pricing: 有竞争的价格1 2 3 4 5 6 7 8 9 104.) Clear Communication: 表达清楚1 2 3 4 5 6 7 8 9 105.) Detailed Explanations: 表述详细1 2 3 4 5 6 7 8 9 106.) Do you any suggestions on how we could improve our sales and customer service?任何建议以有利于改进销售和客户服务情况？Additional Comments: 其他建议If you have any suggestions on how we could better serve you in the future, please provide your remarks below(Attached another sheet is appreciated):如果您对改进我们将来工作有任何的建议，请列出：（如空白不够，欢迎使用附页）。
客户满意度调查(中英文对照)
Customer Name客户名称(盖章)：Contact Person联系人：
Date填表时间：Tel电话：
Fax传真：Email电邮：
序号
NO.
调查项目
Contents & Items
非常满意Very Good
10
满意
Satisfied
8
一般
7
销售部服务态度
Service attitude of our Sales Dept
8
对网站宣传的评价。
Our one line sales(web site)
9
对公司的沟通方式。
Present contact and touch
10
售后服务。
After Service
您是否对我公司产品、服务等还有其他具体建议：
Other suggestions:
客户满意度调查表
Customer Satisfaction Survey
感谢广大客户长期以来对我公司的支持，为进一步提高我公司的服务水平，提供更周到的服务，特作此
调查。望阁下详细填写此调查表，并寄（传）回我公司，谢谢您的支持！FAX：86-577-56854596/62526536
We appreciate your valued supports and cooperation all the times, in order to improve our services and quality further, we are now taking this investigation, and your reverent appraisements and suggestions will be the important references in our consideration, please fill with following table and return to us by fax or email when you are free,. Thanks in advance.
客户满意度调查表英文模版
Date:______ Company name： Contact person： Email NO.: Fax NO.：
Dear Sirs: Thanks for please complete consider degree email or fax as
Any complaints to XX﹕ Any advice to XX:
Department(client)﹕ Number: FOR-0096 Customer Satisfaction Survey Version : 1.1 Signature：
erstand more about your requirements and advice , service! Please full "√" in the blank that you to finish it within 3 days,kindly return to us by
Email address :
Fax No. :
Quite satisfied 10 9 Quite dissatisfied 2 1
Compared with other suppliers,your opinion:
Satisfied 8 7 Acceptable 6 5 Dissatisfied 4 3 NO. Item reason and advice
your unremitting support for our company !In order to let us understand more about your requirements and advice , this question form to help us improve ourselves and offer better service! Please full "√" in the blank that you of satisfaction ,of course you can give yourself advice and try to finish it within 3 days,kindly return to us by below , thank you in advance!
客户满意度调查表中英文版
缺点/weaknesses:
若要成为贵公司最好的供应商，您认为XX需要采取哪些措施？ What would PM need to do to be your best overall supplier?
2.2 您认为XX在达到贵公司要求的产量提升速度及数量方面的能力如何 What is your assessment on XX's abilities in ramping up yield 2 rate 2.3 您认为XX在按要求交期变更方面的能力如何？ How would you assess XX's flexibility to change according to your request? 2.4 您认为XX总体交货和急单配合如何？ How does PM perform urgent shipment or case？ 交货及价格/Delivery and Pricing 3.1 您认为XX在按时交货方面表现如何？ How is XX on-time delivery 3.2 您认为XX在回复交期方面表现如何？ How is XX's response time in replying delivery schedule? 3 3.3 您认为XX报价准时率如何？ Are you satisfied with XX's response in providing quotation? 3.4 您认为XX总体的交货配合度如何？ How does PM perform on delivery? 沟通方面/communications 4.1您认为XX的电话、传真和邮件系统的性能如何？ Is our telecommunication system able to meet your company's requirement? 4.2在与XX的业务人员的合作过程中，您认为他们的反应，专业度以及工作熟 练度如何？ Does XX's sales department meet your expectation? 4
英文版客户满意度调查问卷
How we answer the phone
□Excellent □Very good □good □fair □poor □very poor□Disappointing
The accuracy and honesty of the information we supply you with
□Excellent □Very good □good □fair □poor □very poor□Disappointing
How you find our customer services
Condition of our service stations
□Excellent □Very good □good □fair □poor □very poor□Disappointing
Condition of our service station equipment
□Excellent □Very good □good □fair □poor □very poor□Disappointing
英文版客户满意度调查问卷(总2页)
CUSTOMER FEEDBACK QUESTIONNAIRE
We need your suggestions and comments
Accessibility ofourWebsite
□Excellent □Very good □good □fair □poor □very poor □Disappointing
Based on your last experience with Total products, would you purchase products again from Total?
客户满意度调查表中英文版
2.2 您认为XX在达到贵公司要求的产量提升速度及数量方面的能力如何 What is your assessment on XX's abilities in ramping up yield 2 rate 2.3 您认为XX在按要求交期变更方面的能力如何？ How would you assess XX's flexibility to change according to your request? 2.4 您认为XX总体交货和急单配合如何？ How does PM perform urgent shipment or case？ 交货及价格/Delivery and Pricing 3.1 您认为XX在按时交货方面表现如何？ How is XX on-time delivery 3.2 您认为XX在回复交期方面表现如何？ How is XX's response time in replying delivery schedule? 3 3.3 您认为XX报价准时率如何？ Are you satisfied with XX's response in providing quotation? 3.4 您认为XX总体的交货配合度如何？ How does PM perform on delivery? 沟通方面/communications 4.1您认为XX的电话、传真和邮件系统的性能如何？ Is our telecommunication system able to meet your company's requirement? 4.2在与XX的业务人员的合作过程中，您认为他们的反应，专业度以及工作熟 练度如何？ Does XX's sales department meet your expectation? 4