外贸询盘回复模板

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外贸业务回复询盘函电范文

外贸业务回复询盘函电范文

外贸业务回复询盘函电范文以下是外贸业务回复询盘函电范文,一起来学习吧。

回复询盘告知无货referring to your letter of 5 june, we very much regret that we are unable to make you an offer for the goods you demand. the reason is that the product you need has been out of stock. what’s more our manufacturers have declined orders because of shortage of raw materials.we shall, however, file your inquiry and cable you our offers as soon as we have got supplies.我方收到贵公司6月5日来函,但非常遗憾,我方无法对贵方所需产品报盘。

其原因是,此货品在我处已经脱销。

而且,由于原料短缺,生产厂家已经拒绝了我方订单。

我方已将贵方询函备案,一经有货,我方将以电报报盘。

回复询盘,量大折价we are pleased to receive your letter of 5 july and enclose our catalogue and price list. also by separate post we are sending you the samples of our products. our catalogue contains items and their specifications of our supplies. through comparing our prices with those of other suppliers, you will appreciate the moderate prices of ours. for a total purchase of not less than 100,000 and not more than 200,000 american dollars, we would allow a discount of 10% and for a purchase larger than 200,000 american dollars, we would allow a 20% special discount.很高兴收到贵公司7月5日来函。

外贸13种询盘回复模板

外贸13种询盘回复模板

外贸13种询盘回复模板尊敬的客户1.产品询盘回复模板:尊敬的先生/女士非常感谢您对我们产品的关注。

我们很高兴告诉您,我们可以提供您所需要的产品,并且您可以根据以下信息进行参考:产品名称:产品规格:数量:交货地点:交货时间:其他特殊要求:请告诉我们您对以上信息的想法,我们将为您提供详细报价和更多相关信息。

2.价格询盘回复模板:尊敬的先生/女士非常感谢您对我们产品价格的关注。

我们很高兴为您提供以下报价:产品名称:产品规格:数量:报价(单价/总价):交货地点:交货时间:其他特殊要求:请告诉我们您对以上报价的想法,我们将尽最大努力满足您的需求并提供物有所值的产品。

3.样品询盘回复模板:尊敬的先生/女士非常感谢您对我们样品的关注。

我们愿意提供样品,并且您可以根据以下信息进行参考:样品名称:样品规格:样品费用:样品快递费用:发货时间:付款方式:4.付款询盘回复模板:尊敬的先生/女士非常感谢您对我们付款方式的关注。

我们可以接受以下付款方式:付款方式1:付款方式2:付款方式3:付款方式4:请告诉我们您更喜欢的付款方式,以便我们进行更进一步的讨论和安排。

5.包装询盘回复模板:尊敬的先生/女士非常感谢您对我们产品包装的关注。

我们可以提供以下包装方式:包装方式1:包装方式2:包装方式3:包装方式4:请告诉我们您更喜欢的包装方式,以便我们进行更进一步的讨论和安排。

6.交货时间询盘回复模板:尊敬的先生/女士非常感谢您对我们交货时间的关注。

根据您的需求,我们可以提供以下交货时间选择:选择1:选择2:选择3:选择4:请告诉我们您更喜欢的交货时间,以便我们进行更进一步的讨论和安排。

7.订单确认询盘回复模板:尊敬的先生/女士非常感谢您对我们的订单的关注。

我们已收到您的订单,并且将进行如下确认:订单号:产品名称:数量:交货地点:交货时间:其他特殊要求:请确认以上信息是否与您所期望的一致,以便我们继续为您安排后续工作。

8.发货通知询盘回复模板:尊敬的先生/女士非常感谢您的订单,并且我们将在以下时间安排发货:发货日期:发货产品名称:发货数量:发货地点:快递公司名称及单号:9.质量保证询盘回复模板:尊敬的先生/女士非常感谢您对我们质量保证的关注。

外贸报价回复模板

外贸报价回复模板

外贸报价回复模板一、外贸报价回复模板亲爱的客户:嗨呀,收到您关于产品的询价啦,真的超级开心呢。

您就像一阵及时雨,让我们这小团队都兴奋起来啦。

咱这个产品呀,价格方面呢,是这么个情况。

您看啊,这个产品的成本就已经包含了原材料的采购啦,原材料我们都是精心挑选的,质量那是杠杠的。

就像咱去菜市场买菜一样,我们选的都是最新鲜、最好的材料呢。

然后呢,还有生产过程中的人工成本,咱的工人师傅们可都是经验丰富的老手啦,他们用心制作每一个产品,这人工成本也都是实实在在的。

再加上运输成本呀,不管是送到本地还是外地,都得保证产品能安全到达您的手里。

我们这个产品的报价是[X]元。

这个价格呢,已经是我们综合考虑各种因素之后给出的最实惠的价格啦。

您可别觉得贵哦,我们这价格是和产品的质量成正比的呢。

我们给您的产品那都是经过层层检验的,就像守护宝贝一样,保证没有一点瑕疵。

而且呀,我们还有一些小优惠呢。

如果您的订单量比较大,比如说达到[具体数量],我们可以给您打个[X]折呢。

这就相当于您花更少的钱,能拿到更多的好东西啦。

我们的付款方式也很灵活哦。

您可以选择先付一部分定金,剩下的在收到货物之后再付。

这样您也不用担心我们拿了钱就跑路啦,我们可是很有信誉的。

交货时间的话呢,如果您现在下单,我们会在[具体天数]天内给您发货。

在这期间,我们会随时跟您保持联系,告诉您产品的生产进度,就像您的贴心小管家一样。

还有哦,如果您对产品有任何疑问或者特殊要求,一定要告诉我们呀。

不管是颜色、尺寸还是功能方面的,我们都会尽最大的努力满足您的要求。

我们希望能和您建立长期的合作关系呢,就像好朋友一样,互相支持,互相帮助。

您要是觉得这个报价还不错呢,就赶紧告诉我们哦,我们好尽快为您安排接下来的事情。

要是您还有点犹豫,也可以再跟我们聊聊,我们可以再给您详细解释解释。

期待您的回复呀,祝您生活愉快!。

10条关于询盘的英语回复

10条关于询盘的英语回复

10条关于询盘的英语回复1. Thank you for your inquiry regarding ourproducts/services. We appreciate your interest and would be happy to provide you with more information.2. We have received your inquiry and would like to thank you for reaching out to us. Our team is currently reviewing your request and will get back to you as soon as possible.3. We understand that you have some questions about our pricing. We would be happy to discuss this further and provide you with a detailed quote tailored to your specific requirements.4. Regarding your inquiry about our delivery options, we offer various shipping methods to accommodate different needs. Please let us know your preferred method and destination, and we will provide you with the relevant details.5. Thank you for your interest in our company. We have a wide range of products/services available and would be happy to send you our catalog/brochure to help you make an informed decision.6. We appreciate your inquiry about our company's experience and expertise in a particular field. We have been in business for X number of years, serving both domestic andinternational clients, and have a proven track record of success.7. We understand that you would like to know more about the warranty or guarantee that comes with our products/services. We take pride in offering high-quality products/services and stand behind them with a comprehensive warranty/guarantee.8. In response to your inquiry about our payment options, we accept various methods such as bank transfer, credit card, and PayPal. We can provide you with detailed instructions once you confirm your order.9. Thank you for your inquiry about the availability of a particular product/service. We currently have stock and can fulfill your order promptly. However, please note that availability may be subject to change, so we recommend placing your order as soon as possible.10. We appreciate your interest in our products/services. In order to provide you with an accurate quote, we would need more details about your specific requirements. Please let us know the quantity, customization preferences, and any other pertinent information so we can prepare a personalized quote for you.。

国际站询盘回复范文(共22篇)

国际站询盘回复范文(共22篇)

国际站询盘回复范文(共22篇)Dear ___,we have got your order of......The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.When the payment is finish, I can stock up the item and get it ready for shipping.If any further questions, please feel free to contact with us.ThanksBest Regards已付款订单的回复:Dear ___,I am very glad to hear from you. The biggest size we have is39. And this shoes is little bigger in size. So I think 39 will fit.If you have any other questions, Please feel free let me know.We are looking forward to getting your early reply.Best Regards客户投诉产品质量有问题Dear customer,I received the boots but I can't sell them because the Gucci bo_ was ripped up if you can't secure the packages better than that then you will not be hearing from me again!Dear friend,Best Regards订单完成Dear customer,I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.ThanksBest Regards未付款询盘回复:Dear ,we have got your order of......The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.When the payment is finish, I can stock up the item and get it ready for shipping.If any further questions, please feel free to contact with us.ThanksBest Regards已付款订单的回复:Dear ,I am very glad to hear from you. The biggest size we have is39. And this shoes is little bigger in size. So I think 39 will fit.If you have any other questions, Please feel free let me know.We are looking forward to getting your early reply.Best Regards客户投诉产品质量有问题Dear customer,I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again!Dear friend,Best Regards订单完成Dear customer,I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.ThanksBest Regards1. I write you to ask about… ― 我来信是询问……I write you to ask about Melon Seeds, first and second quality.我来信是询问有关一级品和二级品瓜子的价格。

外贸英语函电的询盘及回复

外贸英语函电的询盘及回复

外贸英语函电的询盘及回复第一步:发送询盘Dear [Supplier's Name],1. Product Specifications: Please provide detailed specifications, such as dimensions, materials used, and any other relevant information or certifications.2. Price: Kindly provide your price list, including any available discounts for bulk orders or long-term cooperation.3. Minimum Order Quantity: Please let us know your minimum order quantity, as well as any requirements or restrictions.Additionally, if you have any catalogs, brochures, or samples available, we would greatly appreciate receiving them to better understand the quality and features of your products.Thank you for your attention, and we await your prompt response.Yours sincerely,[Your Name][Your Position][Your Contact Information]第二步:回复询盘Dear [Your Name],Thank you for your inquiry regarding our products. We are pleased to provide you with the requested information and hope that our offerings meet your requirements. Please find below the details you have requested:1. Product Specifications:- Dimensions: [Provide exact measurements]- Materials Used: [Specify the materials used]- Certifications: [If applicable, list any relevant certifications or quality assurance]2. Price:3. Minimum Order Quantity:Thank you for considering us as your potential supplier. We look forward to the possibility of working together and establishing a mutually beneficial business relationship.Yours sincerely,[Supplier's Name][Supplier's Position][Supplier's Contact Information]第三步:询盘回复和商务洽谈Dear [Supplier's Name],We would like to request samples of the following products for further examination and evaluation:1. Product 1: [Provide product name and description]2. Product 2: [Provide product name and description]Thank you once again for your prompt attention and cooperation.Yours sincerely,[Your Name][Your Position][Your Contact Information]第四步:邮寄样品Dear [Your Name],We appreciate your interest in our products and your intention to evaluate their quality further. Please find below the details regarding the sample shipment:1. Sample Costs: The samples requested are available at a cost of [Specify the cost per unit] per piece. The total cost for the requested samples, including shipping charges, amounts to [Specify the total cost].2. Payment: Kindly arrange the payment through [Specify your preferred payment method, such as bank transfer or PayPal].Please confirm your agreement to the aforementioned terms, as well as the shipping details and payment method. Upon receipt of your confirmation and payment, we will expedite the shipment process.Thank you for your cooperation, and we look forward to receiving your confirmation and initiating the sample delivery.Yours sincerely,[Supplier's Name][Supplier's Position]。

外贸函电询盘和回复范文

外贸函电询盘和回复范文

外贸函电询盘和回复范文第一篇:关于外贸函电初步询盘和回复在外贸业务中,函电是非常重要的交流工具,在外贸函电中询盘和回复是非常常见的函电类型。

下面是一篇关于外贸函电初步询盘和回复的范文,希望能为大家提供一些参考。

一、外贸函电初步询盘Dear Sirs/Madam,We have learned from the internet that you are one of the leading exporters of T-shirts in China, and we are interested in importing your products to our country.In order to give you a better understanding of our company, we would like to provide you with some basic information about us. We are a medium-sized company with a strong presence in the retail market. We specialize in men's and women's casual wear and sportswear, and have a network of over 200 retail outlets throughout our country.We would like to request a catalogue and price list of your T-shirts, along with information regarding minimum order quantities and delivery times. Please quote FOB Shanghai and CIF our port of destination, and kindly indicate your payment terms.We look forward to hearing from you soon.Yours faithfully,Michael Smith二、外贸函电初步询盘回复Dear Michael,Thank you for your inquiry about our T-shirts. We are pleased to learn of your interest and will be happy to supply you with our products.Please find attached our electronic catalogue and price list for your reference. Our minimum order quantity is 500 pieces per style, and delivery time is around 45-60 days after receipt of your order and deposit payment.We offer FOB Shanghai and CIF your destination port as per your request, and our payment terms are usually 30% deposit and 70% balance against copy of shipping documents or L/C at sight.If you have any questions or require further information, please feel free to contact us. We look forward to doing business with you. Best regards,Jane Lee第二篇:关于外贸函电进一步询盘和回复在出口贸易过程中,进一步的询问某一产品的详细信息是一种常见的交流方式,下面是一篇关于外贸函电进一步询盘和回复的范文,供大家参考。

外贸13种询盘回复模板

外贸13种询盘回复模板

催促下单,库存不多Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many doyou want Right now, we only have X lots of the X color left. Since they arevery popular, the product has a high risk of selling out soon. Please place yourorder as soon as possible. Thank you!Best regards,(name)回应买家砍价Dear x,Thank you for your interests in my item.I am sorry but we can’t offer you that lowprice you asked for. We feel that the price listed is reasonable and has beencarefully calculated and leaves me limited profit already.However, we’d like to offer you somediscounts on bulk purchases. If your order is more than X pieces, we will giveyou a discount of xx% off.Please let me know for any furtherquestions. Thanks.Sincerely,(name)断货 (out of stock)Dear X,We are sorry to inform you that this item is out of stock at the moment. We will contact the factory to see when they will be available again. Also, we would like to recommend to you some other items which are of the same style. We hope you like them as well. You can click on the following link to check them out.…Please let me know for any further questions. Thanks.Best Regards,(Your name)因为周末导致回复不够及时,先表示歉意,因为错过了最佳24小时回复时间所以可通过主动打折的方式赢取客户。

外贸询盘回复范文

外贸询盘回复范文

外贸询盘回复范文
尊敬的客户,
非常感谢您对我们公司的产品表现出兴趣,并发送了询盘。

我们很
高兴能有机会与您合作,为您提供我们最优质的产品和服务。

关于您提出的询盘内容,我们已经认真分析并进行了详细的讨论。

我们很高兴地通知您,我们公司有能力满足您的需求,并愿意与您
建立长期稳定的合作关系。

以下是我们对您询盘内容的回复:
首先,关于产品的规格和质量要求。

我们完全理解您对产品质量的
关注,我们公司一直以来都把产品质量放在首位,并且拥有严格的
质量控制体系。

我们可以根据您的要求提供各种规格的产品,并且
保证产品的质量符合国际标准,同时也可以提供相关的质量认证文件,以确保产品的可靠性和稳定性。

其次,关于价格和交货期的问题。

我们将根据您的需求和订单数量,给予最优惠的价格,并且保证及时交货。

我们公司拥有完善的供应
链和生产体系,可以保证订单的及时交付,以满足您的生产计划和
市场需求。

最后,关于支付方式和售后服务。

我们可以接受多种支付方式,以
便为您提供更便捷的交易服务。

同时,我们公司也将提供完善的售
后服务,确保您在使用过程中的任何问题都能得到及时解决,以确
保您的满意度和信任度。

总而言之,我们非常期待与您建立长期合作关系,为您提供最优质
的产品和服务。

如果您对我们的回复有任何疑问或需要进一步了解,欢迎随时与我们联系,我们将竭诚为您服务。

再次感谢您的询盘,期待能够与您合作,共创美好未来。

祝好!
此致
敬礼。

外贸询盘回复范文

外贸询盘回复范文

外贸询盘回复范文一、产品询问询盘回复。

主题:关于[产品名称]的回复。

尊敬的[客户姓名]:您好!哇,看到您对我们的[产品名称]感兴趣,简直就像在沉闷的外贸世界里看到了一道亮光呢!您想了解的这个[产品名称]啊,它可是我们的明星产品。

我们有好几种不同的规格来满足各种需求。

比如说,最小规格的[具体最小规格]适合一些小型项目或者空间有限的地方使用,就像给精致的小盒子配上一把合适的小锁一样;而最大规格的[具体最大规格]呢,那就是为大型工程或者对量需求很大的客户准备的,就像是为宏伟的城堡打造一扇巨大而坚固的门。

在质量方面,您大可放心。

我们的产品是通过[质量认证名称]认证的,这个认证可严格啦,就像一个超级严厉的考官,只有最优秀的产品才能通过。

生产过程中,我们有一套超级严谨的质量控制体系,从原材料的选择开始就像挑钻石一样精心,到最后的成品检验,就像是给公主选礼服一样细致,绝对不会让有瑕疵的产品溜出去。

至于价格嘛,这得根据您具体的需求量和所选的规格来定。

如果您的订单量比较大,那我们肯定能给您一个非常优惠的价格,就像批发水果一样,买得多就更划算啦。

您大概的需求量是多少呢?期待您的进一步消息,希望我们能达成一笔超棒的交易!祝您生活愉快![您的名字][公司名称][日期]二、价格询盘回复。

主题:关于[产品名称]价格的回复。

嗨,[客户姓名]!您的询盘就像一阵及时雨落在我面前呢!咱们先来说说这个[产品名称]的价格。

您知道吗,这价格就像一个神秘的宝藏,有很多因素在影响它。

像原材料价格的波动啊,就像海上的风浪一样不稳定,有时候涨得让人心惊肉跳,有时候又降得让人惊喜万分。

而且不同的配置、不同的数量,都会让这个价格宝藏的地图发生变化。

如果您要的是基本配置的[产品名称],而且数量在[最小起订量]左右,那价格大概是[X]美元/件。

不过呢,如果您能把订单量提高到[较大数量],那我就可以像魔术师一样,把价格变到[X 折扣金额]美元/件,这个折扣就像是我们给您的特别奖励,感谢您对我们产品的厚爱。

外贸询盘回复技巧和话术

外贸询盘回复技巧和话术

外贸询盘回复技巧和话术1.非常感谢您的询盘,我们对贵公司对我们产品的关注表示非常高兴。

2.首先,请告诉我们您对我们产品的要求和详细说明。

3.请问您对我们的产品是否有任何特殊要求?4.我们非常愿意为您提供有竞争力的报价。

5.我们的产品具有高质量和竞争力价格,适合您的市场需求。

6.我们将充分满足您的需求,确保产品的质量和交货时间。

7.请告诉我们您所在国家/地区的具体进口政策和要求。

8.我们可以为您提供产品样品以供评估和确认。

9.我们的产品通过了国际质量认证,并获得了良好的市场反馈。

10.我们的产品在国际市场上享有良好的声誉和口碑。

11.如果您有任何具体的问题或疑虑,请随时告诉我们。

12.我们可以根据您的要求定制产品。

13.我们将提供完整的售后服务和技术支持。

14.请告诉我们您的订单量和交货要求。

15.我们将竭诚为您提供最佳的价格和服务。

16.我们期待能够与您建立长期合作关系。

17.我们将及时为您提供报价和交货信息。

18.我们的产品在质量和价格上具有优势。

19.我们已经成功地与许多国际客户建立了合作关系。

20.我们将尽力满足您的需求并提供最优质的产品。

21.我们可以根据您的要求提供不同规格和尺寸的产品。

22.我们有丰富的生产经验和技术专长。

23.我们欢迎您参观我们的工厂,了解我们的生产能力。

24.我们将根据您的订单量和要求提供最短的交货时间。

25.我们将为您提供专业的物流支持和安排。

26.我们有各种付款方式可供选择。

27.我们将提供详细的包装和装运信息。

28.我们将为您提供产品的参考价格,具体价格根据订单量而定。

29.我们将为您提供最新的产品目录和信息。

30.我们欢迎您提供更多的详细要求和询问。

31.我们将按照国际贸易惯例和标准进行业务合作。

32.我们将确保您的订单得到及时处理和跟踪。

33.我们将尽全力满足您的质量要求和要求。

34.我们将保证产品的及时交付和提供最佳的售后服务。

35.我们的产品在性能和可靠性方面具有优势。

做外贸与客户沟通回复模板 -回复

做外贸与客户沟通回复模板 -回复

做外贸与客户沟通回复模板-回复外贸与客户沟通是每个外贸人员都非常关注的一个问题。

有效的沟通可以帮助我们与客户建立良好的合作关系,增加订单数量,提升客户忠诚度。

本文将为大家提供一些外贸与客户沟通的回复模板,希望对大家能有所帮助。

首先,当我们收到客户的询盘邮件时,我们需要及时回复客户的邮件,展现我们的专业素养和诚意合作的态度。

以下是一个回复模板的示例:尊敬的[客户姓名],非常感谢您对我们公司的关注和信任,并给予我们您宝贵的询盘。

我们非常愿意与您建立合作关系,并为您提供优质的产品和服务。

针对您的询问,我们想向您提供以下信息:1. 产品描述和规格:[详细描述产品特点、规格、材质等信息]2. 价格和付款方式:[提供报价并简要介绍付款方式]3. 交付和运输:[指明交货时间和运输方式]4. 售后服务:[介绍我们的售后服务政策和承诺]希望以上信息能够满足您的需求。

如果您需要更多的信息或有其他问题,请随时与我们联系。

我们将竭诚为您服务。

再次感谢您的关注和信任,期待能够与您合作。

祝商祺![您的姓名][您所在公司名称][联系方式]上述回复模板展示了我们对客户的关注和负责的态度,清晰地回答了客户的问题,并提供了我们的联系方式,以便客户与我们进一步沟通。

接下来,我们将介绍如何进行更进一步的沟通。

1. 如果客户对我们的回复表示满意,并表达了合作的意愿,我们需要及时回复客户的合作意向并进一步洽谈合作的细节。

以下是一个回复模板的示例:尊敬的[客户姓名],感谢您对我们的回复和表达的合作意向。

我们非常愿意与您合作,并为您提供优质的产品和服务。

针对您的合作意向,我们希望能进一步洽谈以下事项:1. 订单数量:[确认客户需要的订单数量]2. 交付时间:[与客户确定产品交付的时间和地点]3. 价格优惠:[根据订单数量和交付时间,给予客户价格优惠]如果以上事项符合您的要求,我们可以为您提供具体的合作协议和订单确认。

如果您有任何其他需求或问题,请随时告诉我们。

回复询盘的英文范文(共13篇)

回复询盘的英文范文(共13篇)

回复询盘的英文范文(共13篇)(经典版)编制人:__________________审核人:__________________审批人:__________________编制单位:__________________编制时间:____年____月____日序言下载提示:该文档是本店铺精心编制而成的,希望大家下载后,能够帮助大家解决实际问题。

文档下载后可定制修改,请根据实际需要进行调整和使用,谢谢!并且,本店铺为大家提供各种类型的经典范文,如工作总结、工作计划、合同协议、条据文书、策划方案、句子大全、作文大全、诗词歌赋、教案资料、其他范文等等,想了解不同范文格式和写法,敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays for everyone, such as work summaries, work plans, contract agreements, doctrinal documents, planning plans, complete sentences, complete compositions, poems, songs, teaching materials, and other sample essays. If you want to learn about different sample formats and writing methods, please stay tuned!回复询盘的英文范文(共13篇)回复询盘的英文范文第1篇I am very glad to reply to yo inquiry of May 4th.We have replied to yo letter of May 5th, informing us that we have received yo reply of June 5th.We are very happy to reply to you on May 10th.I would like to say that I have received yo letter of May 7th.As a reply to yo letter of 10th, I would like to make the following reply to yo letter of May 5th In response to yo letter of February 8, I would like to inform you of yo reply of February 8.I would like to reply to yo letter of February 8.We regret to inform you that we are sorry to draw yo attention.We are very sorry to announce that we are very sorry to inform you.We are very sorry to inform you that we are very sorry to inform you I have to inform you here.Its a pity.I have to inform you.Unfortunately, I have to inform you.We have to regret and reluctantly inform you.This matter has had a pfound impact on us.Unfortunately,we have to announce you, which makes me very sad.I have to say, Im sorry to have to announce you.Im sorry to announce you We are very sorry to know that we are very sorryto hear that.We are very sorry to learn that, we are sorry to hear that we are sorry to receive yo information.We are sorry to learn that we are very grateful for yo inquiry of May 10.We are very grateful for yo inquiry of May 10.We are very grateful for yo inquiry of May 10, Thank you for yo inquiry of May.Thank you for yo inquiry of July.Thank you for yo inquiry of May 5.We enclose o enclosed letter.We are honored to enclose it.We are glad to enclose it.We are very pleased to enclose.中文翻译:我很高兴答复你方4询问,我方已于XX月5来函答复你方XX月5来函,告知我方已收到你方XX月5答复,我方很高兴在XX月10答复你方有关我想说,我已收到你XX月7来信,作为对你10来函回复,我想对你XX月5来信作出如下答复,对你XX月8来信,我要说,对你XX月8来信,我谨你关于你方XX月8回复,我想回复你方XX 月8来信,我方很遗憾地你方,我们很抱歉地提请你方注意,我们很遗憾地你方,我们非常遗憾地宣布,我们非常遗憾地我们非常遗憾地你,我们非常遗憾地你,我们必须在此你,这是一件令人遗憾事,我必须你,令人遗憾是,我必须你,我们不得不遗憾和不情愿地你,这件事给我们带来了深刻影响很遗憾,我们不得不宣布你,这让我非常难过,不得不说,我为不得不宣布你感到抱歉,我对宣布你,我们非常遗憾,知道我们很难过,听到这个我们确实很遗憾我们非常遗憾地得知,很遗憾,我们听说我们很遗憾收到你方,我们很遗憾地得知,我们非常感谢你方XX月10询价,我方非常感谢你方XX月10询价,我们非常感谢你方XX月10询价月询盘,感谢你方XX月询盘,感谢你方XX月询盘,感谢你方XX月5询盘,随函附上我方随函附上我方荣幸地随函附上我方很高兴随函附上我们很高兴随函附上。

询盘回复技巧大全。所有模版

询盘回复技巧大全。所有模版

询盘回复第一封:Dear Tom,With honor we received your email just now . Thank you for your interest in our products ZF overhaul kits. They are among our best-seller list.Pls kindly allow us to briefly introduce ourselves to enhance mutual understanding.We, Guangzhou STK transmission parts Co.,Ltd, is a speciliazed manufacture of auto transmission parts.You may see our products through our website.It's glad to know that you are looking for the best sellers, but first,pls understand ,we want to confirm the following information:1. where is your target market ?2. Also,pls provide your company information.(It would help me point out the exact best sellers for your market.)Pls kindly note we welcome your furthure request for more informations ,it's our sincere wish that we can know each other better, and work together in the near future.询盘回复第一封:(发客户想要的specification)Dear Tom,Well noted that your target market is Africa and UAE.As far as you should know ,ZF overhaul kit is our best seller ,especially for your market and America market. Enclosed pls see the items of ZF transmission overhaul kit number that I have chose for your reference,pls inform me the item No.that you are interested in and also the quantiy that you are in need of , so that I can quote you with specific price.Also,we have friction kit and steel kit ,also master kit (which includes overhaul kit ,friction kit and steel kit) .,filter,band etc.Are these items might be of your interest? Let me know if you do.(If you have some other items that is not in the list ,pls feel free to let me know )Looking forward to hear from you soon.跟客户价格战:Dear Frankie,Thanks for your nice information.I can strongly feel your sincerity in working with us, but to make sure the mutual trust and benifits for our cooperation, I want to make things clear at first. So below please check my answers in RED: (赞美客户对我们的重视,给甜头客户)We know about the price from Ningbo, but please be noted about the following points:1. Our Stainless Steel Soap is made of Stainless Steel 304, what about the material of the soap supplied by Ningbo factories? You know, S/S 304 is much more expensive than S/S 201. While S/S 304 i s much more favorable to sell in Europe. (告诉客户我们的产品适合他们的市场)2. Firstly I want to let you know th at I am not going to speak ill of any other suppliers, however, we have our real experience before, that is, we ever checked the samples supplied by Ningbo factories declaring the soaps are made of S/S 304, but we found it is 201 in fact, even on some samples we found there is some rust appeared on the soap. (说竞争对手的一点不好的问题)3. The price you got from Ningbo factory all under USD 1.00, are you sure that price is for S/S 304 material, the quantity 1000 pcs, and based on FOB? All factories producing this item know that the profits for this item are very limited, while the FOB local cost is too high to cover. Furthermore, the quantity of 1000 pcs is very small for this item.4. To show our sincerity to work with you on this order, our proposal is EXW USD1.00/pc, just to cover our cost and try to built the long term relationship with you, because FOB Jiangmen USD1.00 for S/S 304 material based on 1000 pcs is the "Mission Impossible".(偶尔用一些国外名言等,增加幽默感)5.Packaging: pls check if it's possible to get OEM giftbox, we will pay USD0.10 extra cost, final USD1.10The printing factory won't accept to produce only 1000 pcs OEM giftbox, except for you are willing to pay for more extra.I checked with our printing supplier, USD 0.20 extra will be acceptable to produce those 1000 pcs of OEM giftbox.当客户要货低于MOQ时:Hi ,I can totally understand your situation that you need to study the market before ordering bigger quantities.And as your supplier, if there are other better solutions, we will not pass the burden to you. (告诉客户自己有多伟大啊。

外贸询盘回复报价范文

外贸询盘回复报价范文

外贸询盘回复报价范文示例1:尊敬的客户,非常感谢您对我们公司的关注和询盘。

根据您的要求,我们特别为您提供以下报价范文:对于产品A:- 单个产品A的价格为XX美元。

- 批量订购500个产品A,则价格为XX美元/个。

- 大批量订购1000个产品A,则价格可再优惠至XX美元/个。

对于产品B:- 单个产品B的价格为XX美元。

- 批量订购100个产品B,则价格为XX美元/个。

- 大批量订购500个产品B,则价格可再优惠至XX美元/个。

关于运输成本:- 运输费用根据目的地的不同而有所不同。

我们将根据您提供的具体地址和要求来计算最终的运费。

关于交货时间:- 对于产品A和产品B,我们通常在订单确认后的3个工作日内安排发货。

关于付款方式:- 我们接受电汇和信用证付款方式。

请注意,以上报价仅供参考。

最终价格将根据订单数量、交货地址和运输方式而有所调整。

如果您对上述报价有任何疑问或需要进一步的讨论,请随时与我们联系。

我们非常愿意与您合作,为您提供更多详细信息和帮助。

再次感谢您对我们公司的兴趣和支持,我们期待与您的合作。

祝好!此致,XXX公司示例2:尊敬的客户,非常感谢您对我们公司的关注和询盘。

我们非常荣幸有机会为您提供我们的产品和服务。

以下是我们对您提出的询盘的报价:产品名称:XXX(产品名称)数量:XXX个/XX箱/XXX米等(具体数量)单价:XXX美元/个/箱/米等(具体单价)总价:XXX美元(总价)产品描述:(请简要描述产品的特点、功能和效用)交付方式:(请说明产品交付方式,例如快递、空运或海运)付款方式:(请说明支付方式,例如电汇、信用证或支付宝)交货时间:(请说明您需要产品的交货时间)备注:(如果有其他特殊要求,请在此处注明)如果您对以上报价感兴趣或有任何进一步的问题,请随时与我们联系。

我们将尽快回复您的邮件并提供详细的信息。

我们期待与您建立长期的合作关系。

再次感谢您对我们公司的关注和支持!此致,XXX公司示例3:尊敬的客户,感谢您对我们公司的关注与询盘。

外贸询盘回复范本

外贸询盘回复范本

1.Dear Edison Bonilla,How are you? Thanks a lot for your mail and your trust on us。

I noted that you are interested in our products with item BL-88,I think you got the size and specifications from the details from ALIBABA。

The price of it is enclosed. Please check。

As usual,we use the T/T as payment。

And our minimum order quantity is 1000pieces.We separately enclosed our full e—catalogue。

Please feel free to ask me,if you have any more question./I kook forward to hearing from you。

/ I can send samples to you,if you reply to me/I can do for you some special samples,if you reply to me /Yours,sincereStar ChengCompany:Shenzhen Qkie Electronic CO., LTDCuntry:ChinaAdd:5/f,Building A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,ChinaTel: 86-755—2751 2960Cel:+86132****4876Fax:86-755-2751 6546Gmail:qkiewireless@Website:。

外贸询盘回复模板

外贸询盘回复模板

外贸询盘回复模板
尊敬的客户
首先,请允许我向您介绍我们公司。

我们是一家专业从事外贸业务的
公司,拥有多年的经验和出色的团队。

我们致力于为客户提供高质量的产
品和解决方案,以满足客户的需求。

针对您的询盘内容,我们已经详细阅读并了解了您的需求。

在此,我
将回复您的各项问题,并向您提供相关的信息和建议。

1.产品信息:请告诉我们您对产品的详细要求,例如规格、尺寸、材质、颜色等。

如果有产品图片或样品,也请提供给我们,以便我们更好地
了解您的需求。

2.数量和交付时间:请告知您需购买的产品数量以及期望的交付时间。

我们将根据订单的规模和交付时间制定最合理的方案,并确保按时交付。

3.价格和付款方式:我们将根据您的需求提供最具竞争力的价格。

同时,请告知您的付款方式和其他相关要求,以便我们能更好地协商合作方式。

4.服务和售后:我们承诺为您提供全方位的服务和质量保证。

我们的
产品在生产过程中将进行严格的质量控制,并确保每个细节都符合您的要求。

如有任何质量问题或其他需求,我们将及时处理并提供解决方案。

5.包装和运输:我们可以按照您的要求进行包装,并选择最适合的运
输方式。

我们会确保产品安全地送达目的地,并提供及时的运输跟踪和报告。

除此之外,如果您还有其他问题或需求,请随时告诉我们。

我们的专业团队将竭诚为您提供最满意的答复和解决方案。

祝商祺!
您诚挚的朋友。

外贸邮件-史上最全的回复询盘模板

外贸邮件-史上最全的回复询盘模板

外贸邮件-史上最全的回复询盘模板模版给大家提供个初期的解决思路,实际中要根据自身的问题做出相应的回复1.未付款订单Dear $buyer,We have got your order of XXXXXX。

But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!Best Regards$myname译文:我们已收到你的订单,但订单似乎未付款。

如果在价格和尺寸上有什么能帮助的,请随时与我联系。

当付款完成,我将立即备货并发货。

谢谢!提示:请根据您产品自身特点对描述内容进行修改。

2.已付款订单Dear $buyer,Your payment for item XXXXXXXhas been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname译文:您的订单编号为XXXXXXX的款项已收到,我们将在承诺的XXX天内发货,发货后,我们将通知你货运单号。

如果您有任何问题请随时联系我。

外贸函电回复询盘范文

外贸函电回复询盘范文

外贸函电回复询盘范文【范文】。

Dear [客户姓名],。

Thank you for your recent inquiry regarding our [产品名称]. We are delighted to hear of your interest and would like to take this opportunity to provide you with the information you requested.Firstly, we would like to express our gratitude for your interest in our products. We are confident that our [产品名称] will meet and exceed your expectations in terms of quality, performance, and value. We are proud to offer a wide range of [产品名称] that are designed to cater to the specific needs of our customers.In response to your inquiry, we would like to provide you with the following details about our [产品名称]:1. Product Specifications: Our [产品名称] comes in various specifications, including [详细规格]. We can also customize the specifications to meet your specific requirements.2. Pricing: Our pricing is competitive and we offer flexible pricing options to accommodate your budget. We also offer discounts for bulk orders.3. Quality Assurance: We take great pride in thequality of our products and ensure that they meet the highest industry standards. Our [产品名称] undergo rigorous quality control checks to ensure that they meet your expectations.4. Packaging and Shipping: We offer a variety of packaging options to ensure the safe and secure delivery of our products. We also work with reliable shipping partners to ensure timely delivery to your location.5. After-Sales Service: We are committed to providing excellent after-sales service to our customers. Ourdedicated customer service team is available to assist you with any inquiries or concerns you may have.In addition to the above information, we would alsolike to extend an invitation for you to visit ourfacilities and see our products firsthand. We believe that seeing our products in person will give you a better understanding of their quality and capabilities.We are confident that our [产品名称] will meet your needs and exceed your expectations. We are committed to providing you with the best products and service, and we look forward to the opportunity to work with you.Please do not hesitate to contact us if you have any further questions or if you would like to discuss your specific requirements in more detail. We are here to assist you in any way we can.Thank you once again for your inquiry, and we look forward to the opportunity to do business with you.Best regards,。

外贸询盘回复模板

外贸询盘回复模板

外贸询盘回复模板尊敬的客户,非常感谢您对我们公司的关注和询盘。

我们很高兴能够回复您的询盘,并希望能够建立长期的合作关系。

首先,我想向您介绍我们公司的背景和优势。

我们是一家专业从事外贸业务的公司,拥有多年的经验和丰富的资源。

我们致力于为客户提供高质量的产品和优质的服务。

我们的产品涵盖了广泛的领域,包括xxxxx、xxxxx和xxxxx等。

我们的产品具有优良的品质和竞争力的价格,深受国内外客户的信赖和好评。

针对您的询盘,我们非常愿意提供相关的产品信息和报价。

以下是我们对您的询盘的详细回复:1. 产品信息:我们公司生产的产品主要包括xxxxx、xxxxx和xxxxx等。

这些产品具有xxxxx的特点和优势。

我们的产品质量经过严格的检验和测试,确保符合国际标准和客户的要求。

2. 产品报价:针对您的询盘,我们提供了详细的产品报价。

请您查看附件中的报价单。

如有任何疑问或需要进一步的信息,请随时与我们联系。

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外贸邮件模板[ 录入者:xiaoru | 时间:2009-05-31 20:21:01 | 作者: | 来源:阿里巴巴| 浏览:1060次]针对外贸中的邮件往来,整理了以下英文书信模版。

主要涵盖“主动跟新买家建立联系”、“对新买家要求建立业务联系的回复”、“向老客户介绍公司新的产品信息”、“回复对某个产品的查询”、“无法提供对方查询中所要求的产品时”、“查询对方公司的产品”、“几种报盘”、“信用证相关”、“报价相关”等模版。

A、主动跟新买家建立联系Dear Mr. Jones:We understand from your information posted on that you are in the market for textiles. We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.We are a joint venture specializing in the manufacture and export of textiles. We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at which includes our latest product line.Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements.We look forward to receiving your enquires soon.Sincerely,John RobertsB、对新买家要求建立业务联系的回复Dear Mr. Jones:We have received your letter of 9th April showing your interest in our complete product information.Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction at which includes our latest product line.We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.Sincerely,.C、向老客户介绍公司新的产品信息Dear Mr. Jones:We have refreshed our online catalog at , and now it covers the latest new products, which are now available from stock.We believe that you will find some attractive additions to our product line. Once you have had time to study the supplement, please let us know if you would like to take the matter further. Wewould be very happy to send samples to you for close inspection.We will keep you informed on our progress and look forward to hearing from you.Sincerely,D、回复对某个产品的查询Dear Mr. Jones:Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster".We've enclosed the photo and detailed information of the product for your reference:Product: toasterSpecification: xxxxxxxxxxxxxxxPackage: 1pcs/boxPrice: 10usd/pcsPayment: L/CFor purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight.We look forward to receiving your first order.Sincerely,E、无法提供对方查询中所要求的产品时Dear Mr. Jones:Thank you for your enquiry of 12 March cate 9 cable.We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand.We would, however, like to take this opportunity to offer the following material as a close substitute:Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.Please visit our catalog at for more information on this item. If you find the product acceptable, please email us as soon as possible.Sincerely,F、查询对方公司的产品Dear Sir or Madam:We know that you are exporters of textile fabrics. We would like you to send us details of your various ranges, including colors and prices, and also samples of the different qualities of material used.We are volume dealers in textiles and believe there is a promising market in our area for moderately priced goods of this kind mentioned.When quoting, please state your terms of payment and discount you would allow on purchases of quantities of not less than 1000 meters of individual items. Prices quoted should include insurance and freight to San Francisco.Sincerely,G、几种报盘(a.)Dear Mr. Jones:We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21.In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports. Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft.Please note that we have quoted our most favorable price and are unable to entertain any counter offer.As you are aware that there has lately been a large demand for the above commodities. Such growing demand will likely result in increased prices. However you can secure these prices if you send us an immediate reply.Sincerely,(b.)Dear Mr. Jones:We thank you for your letter dated April 8 inquiring about our leather handbags. As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg. Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract.We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference. We hope some of them meet your taste and needs.If we can be of any further help, please feel free to let us know. Customers' inquiries are always meet with our careful attention.Sincerely,(c.)Re: SWC SugarDear Sirs,We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product.To comply with your request, we are offering you the following:1. Commodity: Qingdao Superior White Crystal Sugar.2. Packing: To be packed in new gunny bag of 100kgs. each.3. Quantity: Ten thousand (10000) metric tons.4. Price: US dollars one hundred and five (US$105.00) per metric ton, Fob Qingdao.5. Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight.6. Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct.Please note that we do not have much ready stock on hand. Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval.We are awaiting your reply.Sincerely,H、作为对方供应商,认为对方压价太低Dear Mr. Jones:We confirm having received your telex No.LT/531 of May 17, asking us to make a 10% reduction in our price for Men's Shirts. Much to our regret, we are unable to comply with your request because we have given you the lowest possible price. We can assure you that the price quoted reflects the high quality of the products.We still hope to have the opportunity to work with you and any further enquiry will receive our prompt attention.Sincerely,I、作为买家,认为对方报价太高Dear Mr. Jones,We acknowledge receipt of both your offer of May 6 and the samples of Men's Shirts, and thank you for these.While appreciating the good quality of your shirts, we find your price is rather too high for the market we wish to supply.We have also to point out that the Men's Shirts are available in our market from several European manufacturers, all of them are at prices from 10% to 15% below the price you quoted.Such being the case, we have to ask you to consider if you can make reduction in your price, say 10%. As our order would be worth around US$50,000, you may think it worthwhile to make a concession.We are looking forward to your reply,Sincerely,J、要求对方开立信用证Dear Mr. Jones:With reference to the 4,000 dozen shirts under our Sales Confirmation No.SX260, we wish to draw your attention to the fact that the date of delivery is approaching but up to the present we have not received the covering L/C. Please do you utmost to expedite its establishment so that we may execute the order within the prescribed time.In order to avoid subsequent amendments, please see to it that the L/C stipulations are in exact accordance with the terms of the contract.We look forward to receiving your favorable response at an early date.Sincerely,K、因对方未能如期信用证而交涉Dear Mr. Jones:With reference to our Sales Confirmation No.825 dated August 10, 2002, we regret to say that your letter of credit has not yet reached us up to the time of writing. This has caused us much inconvenience as we have already made preparations for shipment according to the stipulations of the said Sales Confirmation.You must be aware that the terms and conditions of a contract once signed should be strictly observed, failure to abide by them will mean violation of contract. If you refer to our Sales Confirmation, you will see the clause reading:"The Buyer shall establish the covering Letter of Credit before 30th August, 2002, failing which the Seller reserves the right to rescind the contract without further notice."The goods you ordered have been ready for quite some time and the demand of late has been so great that we find it hard to keep them for you any longer. However, in consideration of our friendly business relations, we are prepared to wait for your L/C, which must reach us not later than October 5, 2002. If we again fail to receive your L/C in time, we shall cancel our Sales Confirmation and ask you to refund to us the storage charges we have paid on your behalf.Your cooperation in this respect will be appreciated.Sincerely,L、修改信用证Dear Mr. Jones:We have received your L/C No.121/99 issued by the Yemen Bank for Reconstruction & Development for the amount of $19,720 covering 1,600 dozen Men's Shirts. After reviewing the L/C, we find that transshipment and partial shipment are not allowed.As direct steamers to your port are difficult to find, we have to ship via Hong Kong more often than not. As to partial shipment, it would be our mutual benefit because we could ship immediately whatever we have on hand instead waiting for the whole lot to be completed.We, therefore, are writing this afternoon, asking you to amend the L/C to read: "TRANSSHIPMENT AND PARTIALSHIPMENT ALLOWED"We shall be glad if you see to it that amendment is cabled without any delay, as our goods have been packed ready for shipment for quite some time.Sincerely,M、延期信用证的期限Dear Mr. Jones:We thank you for your L/C for the captioned goods. We are sorry that owing to some delay on the part of our suppliers at the point of origin, we are not able to get the goods ready before the end of this month. As a result, we sent you a cable yesterday reading: L/C1415 PLSCABLE EXTENSION SHIPMENT V ALIDITY 15/31 MAY RESPECTIVEL Y LETFOLLOWSIt is expected that the consignment will be ready for shipment in the early part of May and we are arranging to ship it on s/s "Fanyang" sailing from Dalian on or about 10th May.We are looking forward to receiving your cable extension of the above L/C thus enabling us to effect shipment of the goods in question.We thank you for your cooperation.Sincerely,N、拒绝对方做独家代理商的要求Dear Mr. Jones:Thank you for your letter of 15th September.As we are now only at the get-acquainted stage, we feel it is too early to take into consideration the matter of sole agency. In our opinion, it would be better for both of us to try out a period of cooperation to see how things go. Also, it would be necessary for you to test the marketability of our products at your end and to continue your efforts in building a larger turnover to justify the sole agency arrangement.We enclose our latest pricelist covering all the products we handle within the framework of your specialized lines.We look forward to hearing from you.Sincerely,O、指定对方为独家代理商Dear Mr. Jones:We have received your letter of the 15th and are impressed with the proposal you make. We are pleased to tell you that we have decided to entrust you with the sole agency for our Embroideries in the territory of Sweden.The Agency Agreement has been drawn up for a duration of one year, automatically renewable on expiration for a similar period unless a written notice is given to the contrary. Enclosed you will find a copy of the draft. Please go over the provisions and advise us whether they meet with your approval.We shall do all in our power to assist you in establishing a mutually beneficial trade. Sincerely,P、处理对货损的投诉Dear Mr. Jones:We have received your letter of 18th July, informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing.Upon receipt of your letter, we have given this matter our immediate attention. We have studied your surveyor's report very carefully.We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you. We are therefore not responsible for the damage; but as we do not think that it would be fair to have you bear the loss alone, we suggest that the loss be dividedbetween both of us, to which we hope you will agree.Sincerely,Q、处理对货物品质的投诉Dear Mr. Jones:We very much regret to learn form your letter of 2nd March that you are not satisfied with the dress materials supplied to your order No.9578From what you say it seems possible that some mistakes has been made in our selection of the materials meant for you and we are arranging for our Mr. Yang to call on you later this week to compare the materials supplied with the samples form which your ordered them.If it is found that our selection faulty, then you can most certainly rely on us to replace the materials. In any case, we are willing to take the materials back and, if we can not supply what you want, to cancel your order, though do this reluctantly since we have no wish to lose your custom.Sincerely,。

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